WBPWD/SSEWEC /HED /NIQ-38 /2026-27

A. Scope of Work : The scope includes routine, preventive, corrective and Breakdown maintenance of the entire electrical installation within the premises, including but not limited to: i. Distribution Substations including HT gear, Transformers (performing different safety and performance tests and overhauling of substation equipments as detailed under A.2. ii. iii. iv. v. LT distribution networks and panels including Power and control cables Electrical wiring for all buildings (residential and non-residential) Distribution Boards (DBs), LT panels, feeder pillars, AMF panels Switchboards, sockets, Computer Points, Fittings & Fixtures vi. Electrical Power outlets for air-conditioning systems, sound systems, PA systems, etc. vii. Compound lighting including high mast viii. All type of signboards e.g. Glow-sign, Metal Signage, LED signage ix. Electrical installations up to switchboards/panels for lift machine rooms & pump rooms x. Timers for AC, Air-Curtain & compound lighting (operation, configuration, repair/replacement where supplied departmentally) xi. Fire detection system resetting/switching off as and when directed by EIC / AE / JE xii. Lightning Conductor Installations including it’s Earthings xiii. Operation of DG sets

A.1 General Requirements : The agency shall: A.1.1 Materials & Consumables Provide all consumables required for maintenance, including:  Cotton waste, insulation tape, grease, battery water, fuse wires, CTC and other cleaning agents, Soaps etc.  Cable Tie, Split pin and Jam Nuts of Ceiling Fans in sufficient quantity, nuts/bolts, Ferrules & lugs and other minor accessories  All Logbooks and/ or Register as mentioned in this document. A.1.2 Tools & Instruments Provide and maintain calibrated tools and instruments, including:  Digital multimeter, Digital clamp on Ammeter, Megger (500V & 5000V)

 Continuity Tester, Earth tester  Complete set of screwdrivers (flat, star, insulated) and Line Tester  Combination pliers& Long Nose Pliers, Wire stripper  Pipe wrench, Ring and open-end spanner set and Socket wrench set  Electric Drill machine, Double Test Lamp, Hackshaw & Hammer, Torch  Crimping tools upto 400 Sq.mm, Sockets of some common sizes  Insulated ladder etc.

A.1.3 Safety & Equipment :  Provide caution boards such as “Men on Line”, “Don’t Switch On”, etc.  Ensure all staff use proper uniforms  Follow all provisions of the Central Electricity Authority Safety Regulations (2023) and ensure any non-compliant installations are corrected immediately.  Adhere strictly to BIS Code 5216:1982 for electrical safety practices.  Keep electrical areas (substations, switch rooms, DG rooms, cable shafts) clean and free from storage or waste.  Store inflammable materials only in designated rooms built as per legal requirements.

 Provide proper safety gear (gloves, earthing rods, belts, resuscitation equipment) to staff.  Maintain accessible first-aid boxes with standard supplies.  Before electrical work: disconnect power, display warning signs, secure fuses, and obtain a “Permit to Work.” Ensure high-tension lines are fully discharged and earthed.  After work: remove tools, ensure no personnel remain inside, restore normal connections, and officially close the permit before re-energizing.  In case of electrical accidents: immediately switch off power, safely remove the victim using non-conductive materials, move them to safety, and provide continuous artificial respiration.

A.1.4 Uniform and Safety : Gear Provide at least two sets of uniforms and safety gear (helmet, Insulated hand gloves,Umbrella, raincoat, gumboots, etc.) to each staff member.The color end embossing should be as per direction of EIC. A.1.5 Surveillance System : To be installed at the Call Center or at any other location where sitting arrangement would be provided for agency deployed staffs, as per direction of EIC  Provide SIM-based, Standalone, IP surveillance camera (at least 2 MP) system with recording facility in Memory Card and should be capable of monitoring through multiple mobile phones, as decided by E.I.C.

 Provide at least 2 Memory Card for the Camera each of capacity sufficient for holding at least 1 month footage.  Provide External Harddisk/ SSD for taking backup from Memory Card to ensure at least 1 year footage is available with the department.  Maintain and back up footage as required  Submit footage to AE at contract completion (precondition towards releasing Final Bill). N.B. - The Camera including accessories would be handed over to the agency after expiry of contract.

A.1.6 Attendance & Monitoring :  Provide biometric attendance system for agency deployed staffs  Maintain and monitor attendance records  Maintain Registers and logbooks A.1.7 Security : Ensure watch and ward of all installations