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Tender ID
Tender Value
₹50 Cr
EMD Value
₹1 Cr
Closing Date
27 Apr 2026, 4:00 pmClosed
Managing Director BSEDC
MD
REQUEST FOR PROPOSAL for SELECTION OF AGENCY FOR IMPLEMENTATION AND OPEARTION OF UNIFIED CITIZEN HELPLINE, GOVERNMENT OF BIHAR
126054
NIT/BSEDC/03/25/2025-26 Dt. 24.02.2026
Open Tender
IT-Related-works
Bihar
• Name of the company
• Official address
• Phone No.
• Corporate Headquarters Address
• Phone No. and Fax No.
• Web Site Address
• GST registration No.
• Permanent Account Number (PAN)
IT-Related-works
ITEM RATE
L1
1
27 documents required · 27 mandatory
₹20,000
Processing Fee: 5900
₹1 Cr
BSEDC Ltd., Beltron Bhawan, Shastri Nagar, Patna - 800023
27 Apr 2026
25 Feb 2026
28 Apr 2026
25 Feb 2026
27 Apr 2026
25 Feb 2026
2 Mar 2026
Name of Bidder:
Address for Correspondence:
Bidder has to put the Grand Total (Including Taxes) (CAPEX + OPEX) under BOQ rate section
Bihar State Electronics Development Corporation, Government of Bihar
Financial Form
NIT No:
Description Of Work
Name of Bidder:
Address for Correspondence:
Total Amount (Sub 1+2+3)
Grand Total in word
1. On-Prem Server Infrastructure [Sub-Total 1]
Total [Sub-Total 1]
Note: The bidder shall consider the licenses and application/ module/ software and their costs pertaining to the respective items as per the proposed solution.
2. Telephony Infrastructure/ Call center Infrastructure [Sub-Total 2]
Total
Note: 1. The bidder shall consider the licenses and application/ module/ software and their costs pertaining to the respective items as per the proposed solution. 2. The premise rent for the 10th floor of Biscoman Bhawan or any other space as decided later on, as well as electricity bill, shall be borne by the BSEDC.
3. Software Component at Helpline Call Centre [Sub-Total 3]
Total
Bihar State Electronics Development Corporation, Government of Bihar
Financial Form
NIT No:
Description Of Work
Name of Bidder:
Address for Correspondence:
B. OPEX
(Sub-Total) in Rupees Without Taxes
Note: The per-seat cost of the CCE shall comprise CCE costs, O&M team, and project management team (as specified under Section 15 - Manpower Deployment and Management of this RFP), as well as computers, IP phones, licenses (Contact Centre / ACD/ Telephony solution Licenses), electrical and networking ports, furniture (Workstation, Chair for CCE and Supervisor etc), refresher training, and allied items.
1. Network and Others [Sub-Total 4]
Total
2. Telephony Infrastructure/ Call center Infrastructure [Sub-Total 2]
Total
Note: 1. The bidder shall consider the licenses and application/ module/ software and their costs pertaining to the respective items as per the proposed solution. 2. The premise rent for the 10th floor of Biscoman Bhawan or any other space as decided later on, as well as electricity bill, shall be borne by the BSEDC.
3. Software Component at Helpline Call Centre [Sub-Total 3]
Total
Tap a document below to read it instantly. You can also download everything as a ZIP if you prefer.
RFP_Implementation of Unified Citizen Helpline.pdf
NIT • 4.05 MB
Financial_Unified_Helpline.xlsx
NIT • 0.02 MB
C3 DateExtensionNotice.pdf
Corrigendum • 0.30 MB
C2 Corrigendum 1.pdf
Corrigendum • 0.48 MB
C1 Tender date extension notice.pdf
Corrigendum • 0.25 MB
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