Supply of Desktop Computers

Should have successfully delivered and installed at least 100 Desktop Computers/ Laptops/ Servers in any one year out of the last five years. (i.e. from 2020-21 to 2024-25) to State/ Central Government Department/ PSU/ Research & Development Organization/ Public Sector Banks/ Govt. Colleges or Universities. Copies of the Purchase Orders with Tax Invoices/ Satisfactory Completion Certificate towards supply of 100 Nos. of Desktop Computers/ Laptops/ Servers in any one year out of the last five years. (i.e. from 2020-21 to 2024-25) to State/ Central Government Department/ PSU/ Research & Development Organization/ Public Sector Banks/ Govt. Colleges or Universities.

The bidder should offer only the products of such OEM having not less than 20% market share in Commercial Segment of Personal Computers (IT Desktop Products) shipment to India for at least 4 quarters out of past 6 quarters (2Q 2024, 3Q 2024, 4Q 2024, 1Q 2025, 2Q 2025 and 3Q 2025) as per the IDC reports. Copy of the published reports from IDC Worldwide Quarterly Report of Commercial Segment of Personal Computers (IT Desktop Products) shipped to India w.r.t. % of market share for at least 4 quarters out of past 6 quarters (2Q 2024, 3Q 2024, 4Q 2024, 1Q 2025, 2Q 2025 and 3Q 2025).

The bidder should be original manufacturer or Authorized Distributors/ Dealers for OEMs of Desktop Computers for supply of desktops with the approved specifications. In case of Manufacturers, the firm should be a Registered Company. Certificate of Incorporation and Commencement of Services. Registration under Companies Act/ Partnership Act should be submitted. The Bidders quoting as Authorised Distributors/ Dealers of the manufacturer should furnish Authorisation from the Manufacturer/ OEM to participate in this tender

The bidder firm should be in existence in core computer hardware sales and services business for the last five years. (i.e. from 2020-21 onwards) Copies of the Purchase Orders with Tax Invoices/ Satisfactory Completion Certificate for each year as a proof of being in the business for last 5 years.

The bidder should have valid ISO 9001:2015 or higher Quality Management certificate.

The bidder should submit valid ISO 9001:2015, ISO 14001:2015, ISO/IEC 20000-1:2018 and ISO/IEC 27001:2022 or higher certificates of the OEM.

OEM should have Authorized Service Centre in NWKRTC jurisdiction.

OEM must have centralized call registration system for receiving the service complaints.

The product/ model offered by the bidder shall meet the technical specification as per Annexure-C of the Tender Document.

The bidder should have an average annual turnover of at least Rs. 2.50 Crores in the business of selling IT Hardware & Software in any three years out of last five years. (i.e. from 2020-21 to 2024-25).

a) The bidder should provide 3 years comprehensive on-site warranty for the Desktop Computers to be supplied against this tender at all the places of the division, depots and bus stations of NWKRTC where the systems will be installed. b) The Warranty should carry replacement/ service/ maintenance of equipment/ accessories free of cost and provide adequate spares and service support during the period of Warranty.

The bidder shall not be under declaration of ineligibility for corrupt or fraudulent practices or deficiencies of services or blacklisted with any of the Government agencies at the time of bidding.

The bidder shall deliver a Desktop Computer sample to the Stores and Purchase Department, NWKRTC Central Office, Gokul Road, Hubballi Hubballi-580 030 on or before the date and time shown in the KPP portal. The bidder shall demonstrate the working of the Desktop Computer to the Systems department of NWKRTC that, the Make and Model of the Desktop Computer offered against this tender satisfactorily meets the tender specifications. Only the Commercial offers of the bidders the samples of which meet the tender specifications will be evaluated