Up gradations of existing Call Manager Unify EPABX with additional features of contact Centre with network and infrastructural development in Paschim Bangla Society for Skill Development at Karigori Bhaban

Amount

30 channel PRI based call routing of call center in existing Openscape Business X8 system (Unify OSB X8 v2 System)

Contact centre solution with below following features with 3 years warranty

Soft Phones for users with 3 years warranty

Headsets with 3 years warranty

Telephony Server (Processor Intel Xeon 4215 R Processor or equivalent, RAM atleast 1X 16 GB, HDD with 2X 1TB HDD, RAID Controller, Power supply 2X 500W, 1G X 4NIC, (16-Core) Standard Reseller Option Kit English SW) with 3 years warranty

Application Server (Processor Intel Xeon 4215 R Processor or equivalent, RAM atleast 1X 8 GB, HDD with 1X 1TB HDD, RAID Controller , Power supply 2X 500W, 1G X 4NIC) with OS Microsoft Windows Server 2019 (16-Core) Standard Reseller Option Kit English SW with 3 years warranty

Database Application built up with integration with contact centre solution with 3 years warranty

1 month training

Agent PC with Windows 10 Pro (Intel core i5 7th generation or more, 8 GB RAM, 1 TB HDD, LAN (10/100/1000), WiFi, 18.5" TFT Monitor, Windows 10 Professional (preloaded) with 3 years onsite warranty.

VPN gateway device for remote users access with 3 years warranty

24 Port PoE fully managed switch Layer 2 catalyst switch with 24 port GigE, 4 X 1G SFP , with indian power cord, switch fixing accessories, console cable with 3 years onsite conprehensive warranty.

Supply of Cat6 Cable (3 years warranty)

Supply and installation of 24 port loaded patch panel (3 years warranty)

Supply and installation of Single port faceplate and keystone (3 years warranty)

Supply and installation of Back box (3 years warranty)

Supply and installation of 2 mtr patch cord (3 years warranty)

Supply and installation of 1 mtr patch cord (3 years warranty)

Supply and installation of 2mp camera with 3 years warranty

Supply and installation of 4 channel nvr with 3 years warranty

HDD 4TB ( 3 years warranty ) Seagate , Skyhawk or equivalent

Supply and installation of Display for CCTV 32 inch with 3 years warranty

Cat 6 cable laying with pvc conduit (3 years warranty )

27 U server rack with all accessories and with propoerly door closed after housing all equipments.

10 KVA UPS with one hr battery backup with 3 years warranty on UPS with battery rack & cables

2 Ton Split Air Conditioner 3 star 3 star with timer with 3 years warranty. (Blue Star/samsung/hitachi equivalent)

1.5Ton Split Air conditioner 3 star with timer for server room & NIC room with 3 years warranty (Blue Star/samsung/hitachi equivalent )

Inverter Power Supply -Exide 1500VA with Exide Tubular Battery with 4hr Back up with 3 years warranty ( Exide or equivalent)

Fabrication and fixing of computer table 19 mm Waterproof Ply with mat finish sunmica including provision of keyboard 7 drawer.(Size: W 48" Depth 24" X H 30"). (ISI Standard) (Measurement is based on the finished are of TOP Surface and length wise vertical surface area) for 31 Agents with 3 years warranty

File Cabinet with 19mm Waterproof Ply, Sunmica &necessary accessories.(W 2.6" X H 2") for 31 Agents(ISI Standard ) with 3 years warranty

Executive revolving chair with 3 years warranty ( ISI Standard)

Providing wiring to 16 amps socket-outlets, using FRLS CU Flexible wires drawn in PVC conduit pipe & each point to be completed with 3 No.16A + 4 No.16A flush mounting switch socket-outlets housed in a flush (ISI Standard) with 3 years warranty

Surface / Suspension mount 20W LED Light (Philips/havelles/ISI) with 3 years warranty

8Way MCB DB BOX with suitable rating MCB for UPS & RAW DB with 3 years warranty ( havells )

Providing wiring to 16 amps socket-outlets, using FRLS CU Flexible wires drawn in PVC conduit pipe & each point to be completed with 2 No.16A + 2 No.16A flush mounting switch socket-outlets housed in a flush (Anchor) for Addl equipments like Printer / Scanner / others equipment) with 3 years warranty

4C 35Sqmm Cu Flexible Wire for UPS IN ( ISI / equivalent)

4C 35Sqmm Cu. Flexible Wire for UPS out ( ISI / equivalent)

3C 4Sqmm for AC, Inverter ( ISI / equivalent)

4C 50Sqmm CU Flexible Wire from Main Source to Main S/w to Busbar

48" Celling Fan ( Havellels, cromton,orient/ISI) with 3 years warranty

Server Room Partition with gate with 3 years warranty (Glass partion with Gate )

Server Room & NIC Room False Ceiling (ISI Standard) with 3 years warranty

Floor Entry half partition with gate (Glass partion with Gate) with 3 years warranty

Window Curtain ( ISI Standard) with 3 years warranty

NIC Room Partition with gate with 3 years warranty

Painting of room including wall putty (ISI Standard) with 3 years warranty

125 A 3 phase Main Switch (ISI Standard) with 3 years warranty ( ISI / equivalent)

125 A 3 phase Bus Bar (ISI Standard) with 3 years warranty ( ISI / equivalent)

Vitrified Tiles (Nitco, ISI / equivalent) )

Contact Centre Associates/ Agent (CCA) for 1st year (CTC) ( 12 Persons)

Contact Centre Associate/Agent for 2nd year (CTC) ( 12 Persons)

Contact Centre Associate/Agent for 3 rd year (CTC) ( 12 Persons)

Senior Counseling Associates (Sr. CAs) for 1st year (CTC) ( 2 Persons)

Senior Counseling Associates (Sr. CAs) 2nd year (CTC ) ( 2 Persons)

Senior Counseling Associates (Sr. CAs) 3rd year ( CTC ) ( 2 Persons)

Quality Analyst cum Trainer (QAT) for 1st year (CTC) ( 1 Person )

Quality Analyst cum Trainer (QAT ) for 2nd year (CTC) ( 1 Person )

Quality Analyst cum Trainer (QAT) for 3rd year (CTC) ( 1 Person )

Team Leader (TL) for 1st year (CTC) (1Person)

Team Leader (TL) for 2nd year (CTC) ( 1 Person )

Team Leader (TL) for 3rd year (CTC) ( 1 Person )

Binary Solutions Pvt Ltd

ESTPL