Selection of vendor for call centre services for the Department of Prohibition, Excise and Registration

Name of the Department: Prohibition, Excise & Registration Department, Patna

Scope of the work: Selection of vendor for Call Centre services for the Department of Prohibition, Excise and Registration

Name of the Bidder

Contact No.& Email Id

S. No Item Type of Unit Unit Rate (INR) Quantity Total Price (for 2 years) including tax (INR)

1 Call Centre Executives Monthly

2 Call Centre Supervisor Monthly

3 Call Centre Manager Monthly

4 Technical Service Charges: - Should factor for cost of all required hardware and software Monthly

1) Please go through RFP for more details.

2) Prices quoted by Bidders should be Exclusive of all applicable taxes. Taxes will be charged by the vendor at the prevailing rate applicable at the time of invoicing.

3) The vendor shall be responsible for the operation and maintenance of all hardware or software related to the Call Centre. However, Department shall have the ownership of PRI Or VOIP Line.

4) The Department shall pay the charges of the calls, either inbound or outgoing for handling the complaints.

5) In case of any additional infrastructure to handle the increased workload, the Department and vendor shall discuss mutually and finalize the rate.

6) Bidder may propose on-premises Hardware based cloud based solution. In case the bidder is proposing on-premises hardware based solution, after the end of contract, the ownership of all hardware asset should be transferred to the department.

Name of the Department: Prohibition, Excise & Registration Department, Patna

Scope of the work: Selection of vendor for Call Centre services for the Department of Prohibition, Excise and Registration

Name of the Bidder

Contact No.& Email Id

S. No Item Type of Unit Unit Rate (INR) Quantity Total Price (for 2 years) including tax (INR)

1 Call Centre Executives Monthly

2 Call Centre Supervisor Monthly

3 Call Centre Manager Monthly

4 Technical Service Charges: - Should factor for cost of all required hardware and software Monthly

1) Please go through RFP for more details.

2) Prices quoted by Bidders should be Exclusive of all applicable taxes. Taxes will be charged by the vendor at the prevailing rate applicable at the time of invoicing.

3) The vendor shall be responsible for the operation and maintenance of all hardware or software related to the Call Centre. However, Department shall have the ownership of PRI Or VOIP Line.

4) The Department shall pay the charges of the calls, either inbound or outgoing for handling the complaints.

5) In case of any additional infrastructure to handle the increased workload, the Department and vendor shall discuss mutually and finalize the rate.

6) Bidder may propose on-premises Hardware based cloud based solution. In case the bidder is proposing on-premises hardware based solution, after the end of contract, the ownership of all hardware asset should be transferred to the department.