Outsourcing for Maint and Upkeep of Md OTM Accn Conservancy and Housepkeeping Services for MES Offices and installations and outsourcing of essential services for security to logistic installation under GE West Ferozepur Cantt

Amount

SCH 'A' PART-I (SER NO 2 to 6)

Provn of Complaint Cell Attendants = Total 06 Nos ( 06 Nof for GE(W) Fzr ) Services for monitoring and management of day to day maint and petty repair complaint ( B&R & E/M) in one general shift of 8 hours from 9 am to 5 pm in married and OTM accn area under GE (W) Fzr sub divisions. The services will include the following :- (i) The team providing services will have computer attendant and ground attendants three different complaint cell in GE for verification of complaint and ground interaction with users. (ii) The computer attendant deployed in the complaint cell shall be minimum (10 + 2) qualified, computer literate with MS Office. Certificate from Govt recognised institute and polite ground attitude of laisoning with Deptt/JEs/AGEs/Users and for verification of complaint on ground. (iii) Registering complaint from user's through internet/IVRS, Mobile phone with activated SIM, SMS or e-mail and manual registering of complaints at complaint cell. (iv) Monitoring and management of complaints report from generation to execution of complaints including pending complaints and reconfirming from users about complaint attendant. (v) Upgrading status of lodged complaints before end/change of eight hour shift. (vi) Proper record of services (Complaints) recd and attended shall be maintained by the contractor for making payments. (vii) The contractor shall provide standard and similar uniform required to be worn by the house keeping staff. The contractor shall provide weekly off tc staff without any extra cost to department. No additional payment shall be made by department for Sunday and closed holiday. (viii) Provn of communication facilities including all the necessary equipments i.e. Computers of Make Samsung/Acer/HP or equivilant with window 7/10 including UPS, internet connection ( 03 Nos BSNL Broadband/Wi-fi connections), printers, 03 Nos mobiles, 03 No landline connection, stationery, registers, file covers, printed complaint slip duly machine numbered etc. will be responsibility of the contractor. The services provided by contractor will be new provision. NOTE :- (a) The contractor shall adhere all the rules/regulations of labour act as per condition approved by the state/central Govt. (b) The Contractor shall make payment to the workers through NEFT. (c) Recovery : (i) The contractor shall be liable for recovery @ Rs 500/day for not providing necessary eqpt as mentioned above each complaint cell (ii) Staff not addequately qualified @ Rs 500/each employ.(iii) delay in installation of office computer/internet connection and other eqpt as per terms and conditions of the contract @ Rs 500/days.(iv) Not responding to the complaints/ regular maint @ Rs 100/Complaint.

Provn of House keeping services staff (LDC) = Total 02 Nos ( 02 Nos for GE (W) Fzr Office ) for the offices and installations in concurrent 8 hours general shift as per normal office working timing. The house keeping staff shall be minimum (10 + 2) qualified computer leterate with MS office, Certificate from Govt recognised institute and polite attitude with department staff. The house keeping services will include the following :- (i) Data entry. (ii) Filing. (iii) Photo Copying. (iv) Computer typing with speed not less than 45 words/Minute). NOTE :- (a) The contractor shall adhere all the rules/regulations of labour act as per condition approved by the state/central Govt. (b) The Contractor shall make payment to the workers through NEFT. (c) The contractor shall provide standard and similar uniform required to be worn by the house keeping staff. The contractor shall provide weekly off tc staff without any extra cost to department. No additional payment shall be made by department for Sunday and closed holiday.(d) Recovery:(i) The contractor shall be liable for recovery @ Rs 500/day for each staff not addequately qualified.

Provn of House keeping service (Ferro Printer) = Total 01 Nos( 01 No for GE (W) FZR) concurrently during office hours as per formal office timing. The service will include the following :- (i) Data entry (ii) Printing of Drawings (iii) Maintenance of records. NOTE :- (a) The contractor shall adhere all the rules/regulations of labour act as per condition approved by the state/central Govt. (b) Ferro printer qualification - Ferro printer should be Marticulate/high school pass with minimum one yhear experience in ferro printing & in developing machine. (b) The Contractor shall make payment to the workers through NEFT (c) The contractor shall provide standard and similar uniform required to be worn by the house keeping staff. The contractor shall provide weekly off tc staff without any extra cost to department. No additional payment shall be made by department for Sunday and closed holiday.(d) Recovery : (i) The contractor shall be liable for recovery for @ Rs 500/day.

Provn of House keeping service (Mali /Gardeners) = Total 04 Nos ( 04 Nos GE(W) Fzr ) for maintiaining the open space, garden and arboriculture, growing the plants and planting the plants of different veriety as per the season for concurrent 8 houses general shift (Approx area to be maintained at GE(w) Fzr = 18575 Sqm ) NOTE :- (a) The contractor shall adhere all the rules/regulations of labour act as per condition approved by the state/central Govt. (b) The Contractor shall make payment to the workers through NEFT. (c) The plant and manure etc shall be arranged by the department. However the tools etc required for proper and complete execution of the work shall be provided by the contractor. (d) The contractor shall provide standard and similar uniform required to be worn by the house keeping staff. The contractor shall provide weekly off tc staff without any extra cost to department. No additional payment shall be made by department for Sunday and closed holiday. (e) Recovery :(i) The contractor shall be liable for recovery @ Rs 500/day for not providing necessary gardening tools and manure, flexeble PVC pipe for watering as mentioned above

Provn of Conservency Services staff = Total 02 Nos ( 02 Nos for GE(W) Fzr r) all as directed in concurrent general shift of 8 hours each in each office complex. the conservancy service will include following :- (i) Brooming and mopping the floor using floor cleaner, Broom and cloth. Freshening the room with room freshner, Cobweb clearing in room using broom with handle in concurent general shift of 8 hours each in each office complex of GE(W) Fzr. (ii) Cleaning of bathrom and loavatory using phenol and harpic and nepthaline balls, dusting the table , walls , window cills, skirting and appliances and cleaning the glass using colin , cleaning of roof using broom stick , and steel wire brush and removing the dry leaves and dust . Cleaning of other materials dumped on roof in concurrent general shift of 8 hours in office complex of GE(W) Ferozepur Cantt. (iii) cleaning of debris on roads and paths (Mannual/Mechanically) upto an average height not exceeding 60cm and removal ourside the Md Land. Cleaning of roads using broom stick and disposing all the garbage to the garbage bin, Cleaning of open area road side drain and surfaced drain of all silt, debris forign material blockage etc to ensure smooth floor of storm/rain water in concurrent general shift of 8 hours in office of GE(W) Fzr. NOTE :- (a) The contractor shall adhere all the rules/regulations of labour act as per condition approved by the state/central Govt. (b) The department shall provide brooms, cloth/duster, wiper including all consumable items viz soap, harpic, phenyl, acid, nepta balls, vim turphenite oil etc. (b) The Contractor shall make payment to the workers through NEFT. (c) The contractor shall provide standard and similar uniform required to be worn by the house keeping staff. The contractor shall provide weekly off tc staff without any extra cost to department. No additional payment shall be made by department for Sunday and closed holiday.(d) Recovery : (i) The contractor shall be liable for recovery for not providing necessary eqpt as mentioned above (ii) Staff not addequately qualified.(iii) delay in installation of office computer/internet connection and other eqpt as per terms and conditions of the contract.(iv) Not responding to the complaints/ regular maint.

SCH 'A' PART-II (SER NO 8 to 10)

Provn of security to logistic installaltions, for AGE E/M and store yard of GE(W) Cantt. The service will include the following:- (a) Deployment of security personnel for 03 shift of 8 hours eac (age between 20 to 45 years) all as specified for the security service at AGE E/M (West) store yard including office complex under GE (West) FZR Cantt (b) The cvontractor/securityagency shal provide al the tools, tourch, shoes, mobile phone with activated sim, whistles, sticks umbrellas/rain coats all as specified. (c) the contractors/security agency shall provide standard and similar uniform reqd to be weared by all employed personnel. (d) The contractor/security agency shall provide insurance covered for the staff employed by him and the department will not be held responsible for any damages/loss to the personnel. (e) The contractor /security agency shall ensure proper handing /taking over between employed personnel at the time of change of shift. (f) The contractor/security agency shall ensure the police verification is carried out for the security personnel deployed by him. Police verification report of the individual should be produceed. (g) Contractor shall adhere all the rules/regulations of labour act as per condition approved by State/Center Govt. (h) The contractor shall provide weekly off to staff without any extra cost to department. No addition payment shall be made by department for Sunday and closed Holiday. (j) The contractor shall also provide attendence Register, In out Register, Visiter's Register & necessary sty as directed by Engineer-in-Charge. (k) The contractor/security agency shall make payment to the workers through NEFT only. Recoveries: (i) The contractor shall be liable for recovery in case of theft as per loss assesed by BOO. (ii) The contractor shall be liable for recovery @ Rs 500/day for each of the following:- (a) Employ found absent from duty (b) Leaving the guard post unattended. (c) Without proper dress.

All as per item No 6 here in before but for AGE B/R-I & AGE B/R-II store yard including office complex in 03 shifts of 8 hours each.

All as per item No 6 here in before but for BSO Furniture yard including office complex in 03 shifts of 8 hours each.

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