eTenders

Financial Eval

Works

Information Technology

Establishment of BSNL Customer Contact Centers (BSNL CCs).

Bharat Sanchar Nigam Limited (Govt of India Enterprise)

At the time of placement of PO | New Delhi, Delhi

Amount: Refer DocsCloses: 29 Apr 2025Closed

Bids

2 Bids18 Jun 2025

#	Company	Amount	Rank	Status
1	L1₹3.11Accepted-Finance C 60 FIRST FLOOR RAJAN BABU ADARSH NAGAR DELHI 110033 \| NORTH \| DELHI \| 110033	₹3.11	L1	Accepted-Finance RESPONSIVE
2	L2₹4.32Accepted-Finance 4TH FLOOR ALTRUSIT MOUNT BEHIND HOTEL FURHILL NEAR TUNNEL NO 103 SHIMLA SHIMLA SHIMLA HIMACHAL PRADESH 171004 \| SHIMLA \| HIMACHAL PRADESH \| 171004	₹4.32	L2	Accepted-Finance RESPONSIVE

Tender Value

Refer Docs

EMD Value

₹2 Cr

Closing Date

29 Apr 2025, 12:00 pmClosed

Tender Inviting Organisation

Name

AGM MMT II

Address

2nd Floor, MM Cell BSNL Corporate Office New Delhi

Work Description

Establishment of BSNL Customer Contact Centers (BSNL CCs).

Tender Information

Tender ID

2025_BSNL_231792_1

Reference Number

MM/SM-CM/Cont-Cent/T-841/2025

Tender Type

Open Tender

Product Category

Information Technology

Period of Work

150 days

Location

At the time of placement of PO

Source Website

Subscribe to view

Eligibility / Pre-Qualification

As per Tender

Documents Required

11 documents required · 11 mandatory

Fee/PreQual/Technical

RequiredCertificate showing fulfillment of the eligibility criteria stated in Clause 4 of the Section-1 (.rar)

RequiredDocuments (except eligibility related) referred at section-I of Tender Document (.rar)

RequiredOther supporting documents required for compliance of Tender conditions (.rar)

RequiredAdditional documents for fulfillment of Tender conditions (.rar)

RequiredProof of Payment of Tender Fee/Bid Security or valid MSE Certificate for claiming exemption (.pdf)

RequiredCertificate of GST registration (.pdf)

RequiredBANK DETAILS DULY SIGNED BY AUTHERISED SIGNATORY (.pdf)

RequiredDuly filled and signed Bid Form as per Section-9 Part A (.pdf)

Finance

RequiredDuly filled and signed Price Schedule as per Section 9 Part-B in xls and pdf (.rar)

RequiredDuly filled and signed Bid Form as per Section-9 Part A (.pdf)

RequiredBOQ (.xls)

Fee & Financial Details

Tender Fee Amount

₹9,440

Tender Fee Exemption Allowed

Yes

Tender Fee Payable To

As per Tender

EMD Fee Amount

₹2 Cr

EMD Fee Exemption Allowed

Yes

Important Dates

Last Activity

18 Jun 2025

Published

3 Apr 2025

Bid Opening

30 Apr 2025

Download Starts

3 Apr 2025

Download Ends

29 Apr 2025

Submission Starts

10 Apr 2025

Clarification Period

3 Apr 2025 - 8 Apr 2025

BOQ Preview

•

Amount

•

Establishment of BSNL Customer Contact Centers

•

Per Connect Minute rate for providing Contact Center services

•

Altruist Technologies Pvt. Ltd. (BID ID -845437)

•

Altruist Technologies Pvt. Ltd. (BID ID -845437)

Stage Documents

Stage Summary Snapshot

stage.html

html • 0.03 MB

Technical Evaluation

tech_eval.pdf

PDF

Financial Bid Opening

boq_comp_chart.xlsx

xlsx

Financial Evaluation

fin_eval.pdf

PDF

Documents

Tap a document below to read it instantly. You can also download everything as a ZIP if you prefer.

Tender Page Snapshot

details.html

html • 0.04 MB

Work Item Documents

BOQ.xls

BOQ • 0.28 MB

Tenderdocument.pdf

Tender Documents • 1.76 MB

Ready to Participate?

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