OUTSOURCING OF CONSERVANCY AND HOUSEKEEPING SERVICES SECURITY OF LOGISTIC INSTALLATION AND MAINT AND UPKEEP OF MD AND OTM ACCN AND INDUSTRIAL STAFF FOR CENTRAL COMPLAINT CELL AT AF STN UTARLAI

Amount

Outsourcing of four (04) numbers DATA ENTRY OPERATOR in one shift as specified during office working hours daily (except sundays and holidays) for Compilation of the reports and returns, various data, generation of reports, keeping record of the progress of works, stores and entering of data in computers, to maintain Serial number of files, opening of new file according to main heading of the subject dealt with various sections, each letter in files are serially numbered with back reference/ forward reference, docket /index sheet and upadating files etc complete all specified and directed.

Outsourcing for internal and external conservancy services by providing three (03) number Safaiwala in one shift as specified during office working hours daily (except sundays and holidays) for the bldgs, viz GE (AF) Utarlai office complex comprising of bldgs, garages, store room bldgs including verandahs, toilets, corridors, roofs, drain, cleaning of toilets, disinfection of rooms, cleaning of windows, glass frames, doors, dusting of tables rearranging of furniture, removal of cowwebs, maintenance of office lawns, cutting of trees/shrubs and watery plants etc comprising of area as directed complete all specified and directed.

Outsourcing of 02 (two) numbers CARPENTERS with (ITI qualified with 02 years trade experience or well experienced trades man with minimum 05 years trade experience) of age group as per labour commission act in one shift during industrial working hours daily (except sundays and Holidays) and report to complaint cell as directed for petty carpenter repair work, repair of doors/ cupboards/ windows, replacement of hydraulic door closure/ double action floor spring/ wiremesh/ false ceiling board, fixing of glass panes in required size etc and any other carpenter related work as detailed by maintenance executive staff all as specified and directed.

Outsourcing of 03 (three) numbers PLUMBERS with (ITI qualified with 02 years trade experience or well experienced trades man with minimum 05 years trade experience) of age group as per labour commission act in one shift during industrial working hours daily (except sundays and Holidays) and report to complaint cell as directed for rectification of internal water supply complaints, repair/replacement of CP fitting like bib cock/stop cock/shower rose/piller cock etc, repair/replacement of float valves, over head PVC water tank, & PVC tank cover, flushing cistern, flush bend, fixing of wash hand basin, urinal and GI/PVC pipe line fitting work etc and any other plumber related work as detailed by maintenance executive staff as specified and directed. Note for Ser No 1,3 & 4 :- 1. The contractor should be provide trade men as mentioned in item No 1,3 & 4 above who are in possession of their working tools for respective trade works. 2. The contractor should provide trademen who are medically fit for working their respective trade works. 3. The contractor should follow age group of trade men as per Labour commission Act amended from time to time. 4. The contractor should provided trade men with high profession and maintained punctuality of working hours. 5. The trade men should give feedback daily on completion of each complaint/trade work. 6. The contractor should provide human safety equipment/tools for all trade men during working at high rise building etc as per law. Notes for all bidders in r/o item Ser No No 01 to 04 (i) If the quoted amount is less than the estimate cost of work, then the lowest bidder will have to deposit FDR/BGB in favour of Accepting Officer within 07 days of opening of Financial Bid for the difference in estimated cost & quoted amount. In case the said FDR/BGB is not submitted within stipulated period as mentioned above, the contractor shall be banned for 06 months & his bid will be rejected. FDR/BGB shall be released only after satisfactory completion of work including defect liability period of contracts whenever applicable". (ii) Besides this the instructions regarding payments, the contractor/firms will have to make payment to their staff/employees by cheque or NEFT in their bank account & no payment shall be made to the contractor unless proof of payment of wages to work force shall be submitted by the contractor. (iii) In no case wages of deployed persons shall be less than the Minimum wages fixed by Govt Competent Authority. It is mandatory requirement for Contractor that payment of deployed person shall be made through Cheque/RTGS/Acceptable Electronic Mode only. Proof of payment shall be submitted by Contractor to Engineer in Charge monthly basis or during claiming on account of Advance (RAR)/FB. (iv) The Employees Provident Funds & Miscellaneous Provisions (EPF &Raj) Act, 1952. shall be strictly adhered to by the Contractor. Social Security to workers i.e. EPF, ESIC, Personal Insurance(if applicable) on part of Employer shall be paid by Contractor and accordingly, Contractor/Bidder shall include all these factors in his quoted rate. (v) Statutory levies/GST if applicable on part of contracts shall be paid by Contractor and accordingly, Contractor/Bidder shall include all these factors in his quoted rate.

Supply and commissioning of IVR system IP based complete set for 30 users and 30 concurrent calls, 4U industrial grade chassis-I , call centre (IVR) software including facilities of SMS & e-Mail integration, voicemail, recording etc and including software installation, demonstration etc complete as per manufacturer's manual facilities and also provide 01 (One) number Data Entry operator with having computer software knowledge and 05 years experience Diploma/Degree course in computer science of age group as per labour commission act in one shift for 08 (eight) hours daily (except sundays and holidays) for one year/period of contract for management of IP based IVR system, attending telephone, updatation of day to day complaints record of all sub division etc all as specified and directed . (Note -(i) IP based IVR system should be install at any places of AF station Uttarlai as directed and PRI line/SIM card/LAN connection etc should be provided by GE (AF) Utarlai and data entry operator should be medically fit, clear speach for attending telephone of users and having knowledge of computer and IVR system and maintained punctuality of working hours etc) (ii) contractor shall be provide one data entry operator after installatioin of IVR system after satisfactorily testing and completion. Testing and installation of IVR system shall be carried out as per manufacturer's instructions/manual (iii) The cost of IP phone, FXO gatway, computer set ( i.e.item no 8) with monitor, laser jet printer with scanner & UPS batteries shall be excluded from this item and these items shall be measured & paid separately under item 6 to 10. (iv) If the system not found serviceable, same shall be made functionable with in 48 hours. The contractor shall provide (AMC) of the system for the period of 12 months from the date of commissioning. (v) If the system not found working properly for a period of more than 48 hours. A panel recovery of Rs. 500 per day shall be recovered from the contractor. Make:- (Aastell tele systems Pvt Ltd, seshu Info tech,Helaxo tele)

Supply and commissioning of IP phone (with PoE) Yealink HD voice, 132x64 pixel graphical LCD with back light, two port 10/100M Ethernet switch, PoE support, Up to 2 SIP accounts Headset support complete setup of best quality as approved by GE all as specified and directed. Make:- yealink, Arya, Cisco, Grand stream.

Supply and commissioning of FXO gateway for trunk line of 8 port complete set as approved by GE all as specified and directed. Make:- (Aastell tele systems Pvt Ltd, seshu Info tech,Helaxo tele)

Supply and commissioning of Computer set of CPU of 8 GB DDR4 RAM, 1 TB SATA seagate Hard disk, AMD APU 9600 processore, Gigabyte AMD 320 MB mother board and 20" LED monitor (Make- DELL, HP, ACER) as approved by GE all as specified and directed.

Supply and install Laser jet printer with scanner as approved by GE all as specified and directed. (Make - HP model No M 1005 MFD, Samsung, Canon, Brother ) all as specified and directed.

Supply and install UPS 2 KV with Massimo Batteries 12 V with 5 years warranty as approved by GE all as specified and directed. (Make - Luminous/Microtax/Exide ) Note for item No 5 to 10 :- 1. The contractor should whole responsible to providing all facilities for smooth functioning of IP based IVR system like stationery for printing of complaints/feedback, ink for printer etc. 2. The contractor should also responsible for regular maintenance/ rectification of any defects occurs in IVR system and its connected accessories during the period of contract. 2. The contractor should deposit/hand over the equipments mentioned at items Ser No 5 to 10 above like IVR system, IP phones, gateway, computer set, printers and UPS etc to GE (AF) Utarlai after completion of contract period in well serviceable condition. 3. The contractor shall be produced purchases vouchers and test certificate of items in respect of items No.5 to 10

Supply only concumable items as listed in appendix "B" complete all as specified and direxted.

M/s Pankaj Enterprises

M.D. CONSTRUCTION CO.