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| # | Company | Amount | Rank | Status |
|---|---|---|---|---|
| 1 | L1₹2.9 CrAccepted-AOC G1 227 228 H1 236 239 SITAPURA INDUSTRIAL AREA JAIPIUR RAJASTHAN 302022 | JAIPUR | RAJASTHAN | 302022 | ₹2.9 Cr | L1 | Accepted-AOC L1 Bidder |
| 2 | L2₹2.9 Cr+₹84,741.44 (0.29%)Rejected-Finance | ₹2.9 Cr+₹84,741.44 (0.29%) | L2 | Rejected-Finance L2 BIDDER |
| 3 | L3₹2.9 Cr+₹4.2 L (1.47%)Rejected-Finance 43 FF C CENTRE BASANT LOK VASANT VIHAR SOUTH WEST DELHI DELHI 110057 | NEW DELHI | DELHI | 110057 | ₹2.9 Cr+₹4.2 L (1.47%) | L3 | Rejected-Finance L3 BIDDER |
| 4 | Rejected-Technical 205 208 ANARKALI COMPLEX JHANDEWALAN EXTN CENTRAL DELHI DELHI 110055 | CENTRAL DELHI | DELHI | 110055 | - | - | Rejected-Technical Bidder has not meted BQC |
Tender Value
Refer Docs
Closing Date
27 Feb 2021, 4:00 pmClosed
DGM (CGD)
PLHO NOIDA
ENGAGEMENT OF AGENCY FOR CALL CENTRE OPERATIONS FOR CGD CUSTOMERS FOR 17 GAS AWARDED TO IOCL
2021_PLHO_129833_1
PLCGD/WORKS/21/01
Open Tender
Services
Tender cum Auction
1460 days
PLHO NOIDA
Please refer Tender documents.
2 documents required · 2 mandatory
Exempted
ONLINE
29 Mar 2024
28 Jan 2021
1 Mar 2021
28 Jan 2021
27 Feb 2021
20 Feb 2021
5 Feb 2021
Amount
Setting up Call Centre 24X7 for CGD Customer handling as defined in scope of work and Special Conditions of Contract.
Services of Call Centre - Inbound ,Outbound Calls, Emergency calls, Emails, Letters, Social media handling (WhatsApp, Twitter, Facebook etc.) Web Chat, Customer Handholding, etc. These services include (but not limited to) to the Floor Premises, Round the Clock Electricity, Drinking Water, Air conditioning, Washrooms & Security, 24X7 CCTV feed, Furniture, Noise retarding Cabins, Acoustics, Sufficient/Standard Conference Training & Server Rooms, Separate Floor/ Enclosure for IOCL Process and Agent working. All the requisite Licenses for Call Centre Operations. PCs, Licensed Software, Connecting cables, Noise suppression Headsets/and Noise Suppression Software all as per IOCL specification, etc.
Bidder Name
Amount in Words
Insight Customer Call SOlutions Limited
Cyfuture India Private Limited
DR ITM LIMITED
Cyfuture India Private Limited
Insight Customer Call SOlutions Limited
stage.html
html • 0.05 MB
tech_eval.pdf
boq_comp_chart.xlsx
xlsx
fin_eval.pdf
aoc.pdf
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details.html
html • 0.03 MB
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