Comprehensive maint for Md Accn at Santan Singh Enclave under AGE B/R-II at Gurdaspur.

Amount

M&L for non skid dark coloured ceramic tiles 7 to 8 mm thick (square/rectangular) area of each tile exceeding 0.06 sqm but n.exc 0.11 sqm in floors set and jointed in neat cement slurry and pointed in white cement or clolured cement to match surface including 15 mm thick screed bed in CM 1:6 incl dismantling floor hearth or wall tilling, cement mortar bedding removing rubbish off the premises complete all as specified and as directed.

M&L for ceramic glazed dark shade coloured tiles of size 300x200x7mm/ 450x350x7mm thick and incl 10mm thick screed bed in CM (1:4) set and jointed in neat cement slurry and pointed in coloured cement mixed with pigment to match the colour of tiles on vertical surfaces of wall as in skirting/dado incl dismantling floor hearth or wall tilling including cement mortar bedding removing serviceable tile to store and rubbish off the premises complete all as specified and as directed.

M&L for non skid dark ceramic tiles 7 to 8 mm thick (square/rectangular) area of each tile exceeding 0.11 sqm but not exceeding 0.18 sqm, in floors set and jointed in neat cement slurry and pointed in white or coloured cement to match surface including 15 mm thick screed bed in cm 1:6 incl dismantling floor hearth or wall tilling including cement mortar bedding removing rubbish off the premises complete all as specified and as directed. complete all as specified.

M&L for 15mm thick rendering in CM 1:6 on brick or concrete surfaces, fair surface, finished the surface even and smooth without using extra cement , including taking down cement plaster built in cement mortar all as specified & directed.

All as per item No 04 above but 10mm thick on ceiling in CM 1:3

Preparation of newly plastered surfaces, applying plaster of paris putty of 1 mm thickness over plastered surface to prepare the surface even and smooth and applying two coats of oil bound distemper on walls over primer, on plastered surfaces complete all as specified.

All as per Srl item No 06 above but on ceiling three coats of white wash complete all as specified.

M&L for applying one coat of oil bound distemper (acrylic) on old decorated wall surface including preparation of surfaces complete all as specified and directed.

M&L for applying one coat of white wash on old treated ceiling surfaces complete all as specified and directed.

S&F 30mm thick factory made solid panel PVC door shutter 30mm thick (Style) consisting of frame made out of MS tubes for top & bottom rails. MS frame shall be covered with heat moulded plain colour PVC 'C' channel having a PVC sheet strip of 20mm width stuck inside with solvent cement for stiles and plain colour PVC sheets for top rails, lock rail & bottom rail on either side & as gap insert for top rail & bottom rail panelling of plain colour PVC sheet to e fitted in the MS frame welded/ sealed to the stiles and rails with suitable PVC sheet beading and joined together with solvent cement complete all as specified and directed.

S&F in repair 150 mm hasp and staple, safety type,brass with mild steel hinge pin including bolt to hinge plate and fixed with screws complete all as specified & directed.

S&F aluminium anodized barel tower bolt of extruded section 150mm long complete all as specified and directed.

All as per Srl item No 12 above but 250mm long.

S&F aluminium alloyed handle cast type anodized of size 100mm long complete all as specified and directed.

All as per Srl item No 14 above but 150mm long.

S&F 300mm long aluminium alloy, anodised, sliding door bolt with hasp, staple (bolt type) and fixing clips of sheet, cast or extruded sections, fixing bolts and sliding bolts of extruded sections or cast-aluminium alloy complete all as specified and directed.

S&F sheet glass shelf assembly consisting of 5.5mm thick sheet glass shelf 12cm wide with chromium plated bracket guard and railing 60cm long complete all as specified and directed.

S&F in repair for 10mm thick corner glass of size 30cm X 30cm with stainless steel decorative type railing on front face and fixed with 3 Nos 'D' type stainless steel brackets complete all as specified and as directed.

Hacking out old broken glass (any thickness, size, quality or description) from wooden/steel frame, glazed with putty and fixed with beads complete all as specified and directed.

S&F sheet glass 4mm thick ordinary quality, fixed in aluminium windows/doors with required rubber/beading etc complete all as specified and as directed.

S&F in repairs galvanised mild steel wire cloth 0.56 mm nominal dia of wire and average width of aperture 1.18mm fixed with tinned tacks complete all as specified and directed.

Taking up and down GI pipe15mm bore including fittings, connection complete all as specified and directed.

All as per Srl item No 22 above but 20mm bore of pipe.

S&F GI tubing 15mm bore medium grade, fixed to wall/ ceiling or floor etc with all fittings complete all as specified and directed.

Fixing only GI tubing 15mm bore medium grade, fixed to wall/ceiling or floor etc with all fittings complete all as specified and directed.

S&F GI tubing 20mm bore medium grade, fixed to wall/ ceiling or floor etc with all fittings complete all as specified and directed.

Fixing only GI tubing 20mm bore medium grade, fixed to wall/ceiling or floor etc with all fittings complete all as specified and directed.

S&F rotational moulded polyethylene 3-layer water storage tank of 500 ltr capacity (cylindr vertical with closed top) hoisted and fixed in position including dismantling of old unserviceable all as specified & directed.

S&F PVC cover with fitting of PVC water tanks of capacity exc 250 litre but not exc 1000 litre complete all as specified.

S&F in repair bib taps 15mm dia chromium plated fancy type with capstan head screwed down screwed for iron pipe or for brass ferrule all as specified and directed.

S&F in repair for 15mm bore angle valves, cast copper alloy, screwed down , high pressure, with crutch or butterfly handles , screwed both ends for iron pipe or for unions, fancy type, chromium plated with long shank and cup (concealed type) complete all as specified and directed.

S&F in repair CP shower rose 125mm size with swivel joint fancy type complete all as specified and directed.

S&F in repair 20 mm float ball valve high pressure of PTMT with epoxy coated aluminium rod & high-density plastic ball screwed for iron pipe and fixed complete all as specified and directed.

S&F in repair new brass spindle with nylon washer and removing leakage of water of any bib tap/stop valve suitable for 15/20mm bore pipe complete all as specified.

S&F 110mm bore PVC (SWR) ISI marks pipes single socketed in any length with rubber ring joints fixed to wall or floor complete all as specified and directed.

S&F 75mm bore PVC (SWR) pipes single socketed in any length with rubber ring joint fixed to walls or floor complete all as specified and directed.

Dismantling of cast iron, PVC or SGSW drain pipes, jointed in cement mortar and taking out of trenches if required all as specified.

S&F in repair for vitreous china wash down water closet pan (pedestal pattern) white (EWC) (excluding flushing cistern and flush pipe) including plastic water closet seat white with jet, closed pattern with flat bottom and cover and mild steel chromium plated or aluminized hinging device complete all as specified and directed.

S&F in repairs plastic water closet seat, black, closed pattern with flat bottom cover and mild steel chromium plated or aluminized hinging device all as specified and directed.

S&F in repair of brass CP mixer for mixing hot & cold water screwed down for iron pipe and fixed complete all as specified and directed.

S&F in repairs brass CP central hole basin mixer without pop up waste system with braided hoses screwed down for 15mm bore pipe all as specified & directed

S&F in repairs new brass leg with nylon washer and removing leakage of water of any wall mixture suitable length for 15 to 20mm bore pipe complete all as specified.

S&F in repair stainless steel flushing jet including pipe for europian type closet of suitable length with brass check nut complete all as specified & directed.

S&F in repair PVC low level dual flushing cistern 10 ltr capacity with syphonic action PVC flot valve, brackets and 32 mm bore PVC flush pipe etccomplete all as specified and directed.

S&F in repair new brass chromium plates bottle traps for wash basins with inlet and outlet screwed for pipe or connections including necessary packing, union and cap and fixed complete all as specified and directed.

S&F in repair vitreous china wash hand basin, white flat back, size 630x450mm excluding taps, waste, chain and plug and porcelain stopper but including brackets complete all as specified and directed.

S&F in repairs kitchen sink coupling stainless steel 75 mm to 100mm dia, including PVC waste pipe of suitable length complete all as specified & directed.

S&F PVC waste pipe 32mm dia 600 to 750mm long fixed to wash fitting of wash basin/ urinal all as specified and directed.

S&F in repair PVC connections 15mm size with PTMT nuts of length 600mm complete all as specified and directed.

All as per Srl item No 49 above but length 450mm.

S&F in repair PVC (SWR ) bends 110 mm bore any radius complete all as specified and directed.

S&F in repair PVC (SWR ) bends 75 mm bore any radius complete all as specified and directed.

S&F in repair PVC (SWR ) vent cowl 110 mm bore complete all as specified and directed.

All as per Srl item No 53 above but 75 mm bore.

S&F stack clamps (100 mm pipe) out of 50x5mm flat iron and 16mm dia round iron stays, including bolts and nuts and securing ends of stays to wall or roof complete all as specified and directed.

All as per Srl item No 55 above but 75 mm bore.

S&F in repair cutrain rod 20mm dia of harrison rails, mild steel, chromium plated with fixing brackets, stops, rollers etc fixed to wall with screws, PVC plug including taking down existing curtain rod complete all as specified and directed.

S&F in repairs for stainless steel heavy duty drawer channel/telescopic slide for cupboard and study table of size 25 to 30cm complete all as specified and directed.

M&L in repair for prelaminated particle board size 18/19mm thick, interior grade, prelaminated one side with decorative choice lamination & other side balancing white lamination, fixed with screws to timber frame work fixed all as specified & directed.

M&L for prepartion of old painted surface of wood & wood based surfces of any decsription not other wise described over 10cm width or girth and apply one coat of synthatic enamel paint complete all as specified and directed.

All as per Srl item No 60 above but on steel /iron surfaces.

Taking down shutter of any description exc 1.00 Sqm but n.exc 2.00 Sqm all as specified and directed.

S&F flush shutters 35mm thick, solid core construction, with block board core and plywood face panels, commercial type on both sides complete all as specified and directed.

S&F in repair floor door stopper of aluminium alloy body of size 140mm and tongue, anodised with hard drawn steel spring, fixed in floor complete all as specified and directed.

S&F in repair 300mm, mild steel ordinary rat tail rod pattern springs, including roller and roller plate complete all as specified and directed.

S&F in repairs door buffer black made by rubber for wooden door complete all as specified and directed.

M&L for cleaning and removing all scale and dirt, etc, from tanks and from mouths of circulating pipes, etc water storage tanks exc 250 ltr & n.exc 500 ltrs and fixing in same position complete all as specified.

Servicing of steel door shutter /rolling shutters of any type any size and oiling and greasing all moving parts of rolling shutters/steel door shutter, realignment of anchoring rod, checking and made functional/ operateable all moving strips /parts including minor repair tightening of springs, nut & bolts, welding repair, proper fixing of loose side guard of rolling shutter, repair of both side locking arrangements etc complete all as specified and directed.

S&F in repair health faucet (ABS body) mild steel chromium plated suitable for 15 mm dia pipe with 1.25 metre long flexible tube and ABS wall hook including making connections and fixed in position complete complete all as specified and directed.

M&L for granite (of any type) work (table rubbed and polished), 14 to18mm thick, in steps , jambs, pillars, window - cills, cooking plate forms and like in 15mm thick cement mortar (1:4) including pointing in white cement (1:2) using marble dust with admixture of pigment to match with shade of granite incl demolition of existing stone slab/tiles of any description or thickness in floors, aprons etc laid in CM all as specified and directed. (Note :- The granite shall be fixed in single piece i.e no joint shall be in between).

M&L for waterproofing treatment to sunken floors with application of two components acrylic modified cementious coating with glass fabric sheet between coats (SIKA Top seal-107/Brush Bond FOSROC /Dr Fixit /STP/ CICO) on dried surface free from containments such as dirt ,dust ,oil , surface treatments and old coating. Concrete substrats must be prepared mechanically using abrasive blast cleaing or miling to remove cement laitance existing coating and achieve a gripping clean dry and free from laitance profile as per manufacturer's instructions. Note :- (a) Chipping out any visible cracks must be clean and filled with SIKA latex SBR 100 Putty/Dr fixit 302 SBR latex / Perma latex SBR/FOSROC Nitobond SBR latex/ Asian Paint latex in "V" groove pattern and finally clean surface with powder grinder, wire brush & vaccum pressure. (b) Waterproofing coating shall be taken upto a height of 450mm above the FFL on vertical surfaces (c) Second coats shall be applied after 6-8 hrs of application of previous coat and in the right angle direction (d) All traps in sunken slabs to be enclosed with PCC 1:11/2:3 (Min 150mm) alround.

M&L for PCC 1:7:12 type E-2 (using 40mm graded crushed stone aggregate) as in filling, foundation and mass concrete in sunken floor including demolition of cement concrete (unreinforcement) above ground floor and in any position complete all as specified and as directed.

Demolition of cement concrete (unreinforced) in ground floors and paving not exceeding 15 cm thickness ( below or above ground level) and disposing the rubbish to a distance exceeding 50m but not exceeding 100m away in low lying area complete all as specified and directed.

M&L for PCC 1:3:6 type C-1 (using 20mm graded crushed stone aggregate) 75mm thick, as in plinth protection finishing even and fair, laid in alternate bays complete all as specified and directed.

M&L for washed stone grit plaster on exterior walls in two layers, under layer 12mm cement plaster 1:4 (1 cement: 4 coarse sand ) following the under layer with scratching tool, applying cement slurry on the under layer @ 3 Kg of cement per square metre, top layer 15mm cement plaster 1:1/2:2 (1 cement: 1/2 coarse sand : 2 stone chipping 10mm nominal size) in panels with groove all around as per approved pattern including scrubbing and washing, the top layer with brushes and water to expose the stone chippings.complete all as specified (payment for providing grooves shall be made separately) incl demolition of existing surface complete all as specified and as directed.

M&L for 15mm thick cement plastering on fair faces in CM 1:4 on brick or concrete surfaces other than fair surface, finished the surfaces even and smooth without using extra cement but with using water proofing compound including taking down of cement plaster complete all as specified and directed.

M&L for prepration of newly plastered/un plastered surfaces of wall and applying two coats of cement base paint of shade as approved over a coat of cement primer complete all as specified and directed.

M&L for removal of blockage between manholes to manhole lines of various size & at any depth for sewage by means ( rodding, manually or any other sources) including removing rugs of any type dirt etc complete all as specified and directed.

M&L for cleaning of blockage of WC Indian or European type by removing of all the mud/sludge and getting out including cleaning of SGSW or CI pipe upto first manhole and depositing the sludge in a pit of suitable size at a distance not exceeding 50 meters from the WC and covering the same with the soil obtained from excavation of pit including all excavation and earth work complete all as specified and directed by Engr-in-Charge.

M&L for cleaning the blockage of bathroom/kitchen by cleaning the nahni traps/gully traps of all the mud/sludge and getting out, washing thoroughly grating of trap, CI waste pipes by opening the clearing eyes and depositing the sludge in a pit of suitable size at a distance not exc 50 meters from the gully trap and covering the same with the soil obtained from excavation of pit including all excavations and earthwork complete all as specified and directed by Engr-in-Charge.

M&L for cleaning of existing sewage pipe lines 150mm/200mm internal dia upto 1.50mtr including manholes by removing the manhole covers of any type/size and cleaning by means of hydraulic jet pressure machine as required at site from manholes and well flushing with water after cleaning including getting out sludge if any and liquid materials from connecting manholes deposited in sewer line removing the solids and sludge to any distance and reinstating the manholes cover to its original position as directed by Engr-in-Charge Note: -(i) Earth and excavation included in quoted rates. (ii) Cleaning of Existing sewage pipe lines/manholes with suitable suction pump loaded vehicles/trailers available in the market and dispose effluent out side the defence land. The rate for the same shall be included in the quoted rates.

All as per Srl item No 81 above but exc 1.50mtr and not exc 3 mtr depth.

Bailing out sludge from manholes of any size manually or with the help of pump as per site condition and disposal of sludge, solids foul material obtained to any distance exc 500 mtr in low lying area, including removing and refixing manhole covers and flushing with adequate water the depth of manhole not exc 1.0 m all as directed by Engineer-in Charge.

All as per Srl item No 83 above but depth of manhole exc 1.0m and not exc 3.0m.

M&L for point wiring in repair for light/fan controlled by one switch with 1.5 Sqmm PVC insulated unsheathed multistranded copper conductor FRLSH cable in existing PVC concealed conduit terminated in new anodise pressed steel sunken box having thickness not less than 2 mm with 3 mm thick ISI marked bakelite laminated sheet fixed with cadmium plated screws and washers for switches and sockets, including 1.5 Sqmm PVC insulated unsheathed multistranded copper conductor FRLS as earth continuity conductor connected to common earth dolly including, cutting chiseling for concealed boxes, including insulation test of point wiring and making good disturbed surface area and white wash/colour wash to matching with the existing colour any type and all as speicified. Note: Colour coding is to be maintained (Ph-Red, N-Black, Half-Yellow, Earth-Green).

All as per items No 85 here-in-before but for call Bell point complete all as specified and directed.

All as per items No 85 here-in-before but for one 5 pin 5 Amps socket outlet independent board complete all as specified and directed.

All as per items No 85 here-in-before but for one 3 pin 5 Amps socket outlet on same board complete all as specified and directed.

M&L for point wiring in repair for light/fan controlled by one switch with 2.5 Sqmm PVC insulated unsheathed multistranded copper conductor FRLS cable in existing PVC concealed conduit terminated in new anodise pressed steel sunken box having thickness not less than 2 mm with 3 mm thick ISI marked bakelite laminated sheet fixed with cadmium plated screws and washers for switches and sockets, including 4 Sqmm PVC insulated unsheathed multistranded copper conductor FRLS as earth continuity conductor connected to common earth dolly including, cutting chiseling for concealed boxes, including insulation test of point wiring and making good disturbed surface area and white wash/colour wash to matching with the existing colour all as speicified. (Note: Colour coding is to be maintained (Ph-Red, N-Black, Half-Yellow, Earth-Green).

S&F in replacement of switch piano flush type one way 5 Amps SP 240 Volts complete all as specified and directed.

S&F in replacement of switch piano flush type one way 15 Amps SP 240 Volts complete all as specified and directed.

S&F in replacement of socket outlet 2 in 1, 3 pin 5 amps flush type 240 Volts complete all as specified and directed.

S&F in replacement of socket outlet 2 in 1, 5 pin 5 and 15 amps flush type 240 Volts complete all as specified and directed.

S&F in replacement of switch bell push, flush type, 5 amp one way complete all as specified and directed.

S&F in replacement of bell electric heavy duty Ding Dong type 230 volts single pole complete and all as specified.

S&F in replacement fan regulator electronic, step type hum free suitable to control speed of fan from 0 to 100% and connecting electrically all as required or directed.

S&F in replacement switch socket combination with socket combination Polycarbonate body, 5 pin, 5 Amp flush type with pvc box all as specified and directed.

S&F in replacement switch socket combination with socket combination Polycarbonate body, 5 pin, 15 Amp flush type with pvc box all as specified and directed.

S&F in replacement of old unserviceable capacitor 2.5 mfd ISI marked complete all as specified and directed.

All as per Srl item No 99 above but 3.15 mfd complete all as specified and directed.

S&F in replacement of existing old u/s ceiling rose with ceiling rose Polycarbonate body surface bakelite 2 to 3 terminals, 230 volts all as specified and directed.

S&F in replacement lamp holder with lamp holder batten type polycarbonate body with back plate for batten fitting all as specified and directed.

S&F in replacement submain wiring with two single core PVC insulated flexible copper conductor cable of size 4 sqmm and one single core PVC insulated flexible copper conductor cable green colour of size 4 Sqmm as earth lead in and including concealed PVC conduit and making good the disturbed wall surfaces to match with existing specification all as required at site or directed.

S&F in replacement submain wiring with two single core PVC insulated flexible copper conductor cable of size 6 sqmm and one single core PVC insulated flexible copper conductor cable green colour of size 6 Sqmm as earth lead in and including concealed PVC conduit and making good the disturbed wall surfaces to match with existing specification all as required at site or directed.

S&F in replacement tube light fitting with batten type 18/20 watt energy efficient tube light fittings LED complete with minimum 3.5/4 feet long with all accessories prewired and making connection with copper flexible cable of size 23/.0076 from ceiling rose/PVC connector to light fittings complete all as specified and as directed.

S&F in replacement of LED Bulk head light fitting 1 X 9/10 watts cool Daylight (CDL) round type premium quality diffuser for even distribution of light complete , connecting electricaly to ceiling rose using cord flexible 3 core PVC insulated over all sheathed with flexible copper conductor of size 0.75 sqmm all as specified and directed.

S & F in replacement tube light fitting with batten type 10 watt energy efficient tube light fittings LED complete with minimum 2 feet long with all accessories prewired and making connection with copper flexible cable of size 23/.0076 from ceiling rose/PVC connector to light fittings complete all as specified and as directed.

S&F in replacement of sheet metal enclosure 4 way with SPN DB's ( grouted in walls) double door type IP-43 protection. Isolated Neutral,Door earthing, cement spill protector, IK-08 complete including cutting chases to wall for fixing DB and making good the disturbed wall surface all as required at site or directed by Engr-in-Charge

S&F in replacement of sheet metal enclosure 8 way, with SPN DB's ( grouted in walls) double door type IP-43 Protection. Isolated Neutral,Door earthing, cement spill protector, IK-08 complete including cutting chases to wall for fixing DB and making good the disturbed wall surface all as required at site or directed by Engr-in-Charge

S&F in replacement of sheet metal enclosure 12 way, with SPN DB's ( grouted in walls) double door type IP-43 Protection. Isolated Neutral,Door earthing, cement spill protector, IK-08 complete including cutting chases to wall for fixing DB and making good the disturbed wall surface all as required at site or directed by Engr-in-Charge

S&F in replacement MCB SPN with MCB SPN ,240 volts, 32 amps, with rupturing capacity 10 KA, complete all as specified and directed by Engr-in-chrage.

S&F in replacement MCB SPN with MCB SPN, 240 volts 40 amps, with rupturing capacity 10 KA complete all as specified and directed by Engr-in-chrage.

S&F in replacement MCB SPN with MCB SPN ,240 volts any rating from 63 amps, with rupturing capacity 10 KA complete all as spd and directed by Engr-in-chrage.

S&F in replacement MCB TPN with 63 amp MCB TPN, 415 volts breaking capacity 10 KA complete all as spd and directed by Engr-in-chrage.

S&F in replacement MCB TPN with 40 amp MCB TPN ,415 volts breaking capacity 10 KA complete all as spd and directed by Engr-in-chrage.

S&F in replacement MCB TPN with 32 amp MCB TPN, 415 volts breaking capacity 10 KA complete all as spd and directed by Engr-in-chrage.

S&F in replacement MCB single pole 240 volts any rating 6 to 32 amps, with rupturing capacity 10 KA, complete all as specified and as directed.

S&F in replacement MCB single pole 240 volts any rating 40 amps, with rupturing capacity 10 KA, complete all as specified and as directed.

S&F in repair of hylem sheet 5x5 to 10x12 inches for fixing of switches, sockets etc including cutting for fixing on existing or new sunken box with brass screw complete all as specified and directed by Engr-in-charge

S&F in replacement gang box for 15 Amp switch socket combined including 15 Amp combination complete all as specified and directed.

S&F in replacement gang box for 5 Amp switch socket combined including 5 Amp combination complete all as specified and directed.

S&F for providing/cutting the round/square hole of required size in wall finishing the disturbed surfaces as per existing finishes and supply and fixing MS ventilation fans single phase, 230 volts, 250 mm or 9" H.D EX Fan (1200 RPM) complete and supply and grounting the ragged bolts in wall, fixing the frame on the exhaut side (outer surface of the wall) and connecting with and including PVC insulated three core 1.5 Sqmm copper cable from ceiling rose to exhaust fan motor and writing MES No with black synthetic enamel paint 2.0 cm high complete all as specified and directed.

S&F for providing/cutting the round/square hole of required size in wall finishing the disturbed surfaces as per existing finishes and supply and fixing steel body ventilation fans single phase, 230 volts, 300 mm, EX Fan (1200 RPM) complete and supply and grounting the ragged bolts in wall, fixing the frame on the exhaut side (outer surface of the wall) and connecting with and including PVC insulated three core 1.5 Sqmm copper cable from ceiling rose to exhaust fan motor and writing MES No with black synthetic enamel paint 2.0 cm high complete all as specified and directed.

Note:- (i) In case the tenderer quotes different rates for similar item then lowest rate shall only be applicable for payment and contractor shall not have any claim on this account. (ii) The Schedule of Credit amount shall be deducted from the total of this schedule (BoQ) to arrive at Contract Sum. Rate quoated above items No.01 to 123 here in before inclusive provision as under : Making arrangement for establishment of centralized complaint centre in the existing building as under :- (a) Infrastructure required in Complaint cell i.e. computer, telephone, furniture, stationary, transport and other necessary items/materials to establish a new complaint centre able to receive and manage complaints from the users by all means ie Manual complaint mechanism, Telephonic complaints mechanism, SMS complaint Mechanism and e-mail complaint mechanism through automation tools/application i.e Service Request Tracking and Response System (STARS) developed by VYNUS SOLUTIONS and to maintain a consolidated list of complaints and its redressal mode indicating all its relevant data. The payment for service request tracking and response system (STARS) developed by VYNUS SOLUTIONS shall be bear by contractor. The rates are deemed to be inclusive of all these systems in the rates quoted by contractor, nothing extra shall be admissible. (b) Contractor shall employ qualified computer data operator at his own cost. Computer data operator shall be able to manage all the necessary activities. (c ) Provision and maintenance of all tools, plants, equipment and safely gear required for tradesmen under this contract shall be manrged by contractor all cost. (d) Provision of communication facilities to supervisor and tradesmen. (e) Monitoring and management of complaints report from generation to execution of complaint including pending complaints.

(f) Updating status of lodged complaints before change of eight hour shift. (g) Provision of motorized conveyance for deployment to all tradesmen under this contract. (d) Provision of communication facilities to supervisor and tradesmen. (e) Monitoring and management of complaints report from generation to execution of complaint including pending complaints. (f) Updating status of lodged complaints before change of eight hour shift. (g) Provision of motorized conveyance for deployment to all tradesmen under this contract. (h) Basic inputs to be noted from the complainants will be locality, Building No, Qtr No, Name and Rank of complaint and exact nature of complaint and mobile No/ telephone (j) On lodging the complaint, the Complaint No. will be assigned for reference . Also system should indicate an approximate time for repairs. Accordingly a corresponding complaint slip shall be generated by the system with all relevant info. Complaint slip should be printed in triplicate and to be handed over immediately to Supervisor who shall detail appropriate tradesmen for repair with required materials/store. One copy of complaint shall be retained in complaint centre and two copies with tradesmen. (k) On both copies of complaint slip, status of the complaint attended shall be endorsed by the complaint/user. One copy to be retained by the complainant and second copy to be with tradesmen for handing over in the complaint centre. Reasons for non attending of complaint etc shall be recorded alongwith estimate of expected time to attend and rectifying the complaint.

(l) At the end of each day, summary of complaints shall be prepared and generated indicating No of complaints lodged, attended in time, Reasons for not attending , probable time required for attending the pending complaints etc . (m) Timing of complaints will be 9:00 AM to 6:00 PM including sundays and holidays. (n) JE in charge of MES will review the complaints recorded in the system daily and will carry out personal inspection of complaints attended and its status and will take remedial measures in this regard. (o) AGE will visit the complaint cell at least thrice a week and GE at least once a weak to check the efficacy of the system and record their remarks accordingly. Note : Contractor shall be responsible for followings :- (i) Installation of landline telephone connection with internet broadband facility, obtaining SIM cards for mobile phones for supervisor and workers, deployed by the contractor. (ii) Implementation of Bio-metric system for attendance of supervisors and workers, deployed by the contractor. (iiii) Payment of telephone bills, internet charges, mobile bills, expenses etc shall be borne by the contractor and no claim whatsoever on this account will be admissible by the department. (Note:-The accepted amount will be arrived after deducting the Sch of credit i.e. Rs 68,170/- and any other reduction if any from quoted amount).

A Schedule of Credit for old/unserviceable demolished/ dismantled items has been catered for in the tender. The Schedule of Credit is pre-priced by MES. The final amount of the tender shall be arrived at after deducting the total amount of Schedule of Credit Rs. 68,170/- from the total amount of BoQ as per General Summary sheet catered for after Schedule of Credit.

M/S DARSHAN & CO (BID ID -3471235)

J S MAAN ENTERPRISES (BID ID -3470093)