Facility Management Tender Results

Facility Management Service- Manpower based (Version 2) - Commercial; Housekeeping Security Services; Semi-skilled

Note:- Rate quoted above all items inclusive provision as under : Making arrangement for establishment of centralized complaint centre in the existing building as under :- (a) Contractor shall be given user id and password for accessing the online complaint portal and contractor shall at his own expense by himself or his representative feed the data in r/o complaints so generated. (b) Manually registered complaints shall be obtained everyday from MES complaint cell and rectification or otherwise shall be intimated to JE in charge of the cell for updation of manual registers. (c) Provision and maintenance of all tools, plants, equipment and safely gear required for tradesmen under this contract.Contractor shall provided sufficent skilled and unskilled manpower on reqmt basis as directed by Engr-in-Charge for attending and completing the complaint. (d) Provision of communication and conveyance (as required) facilities to supervisor and tradesmen. (e) Monitoring and management of complaints report from generation to execution of complaint including pending complaints. (f) Updating status of lodged complaints on a daily basis. (g) Basic inputs to be noted from the complainants will be locality, Building No, Qtr No, Name and Rank of complaint and exact nature of complaint and mobile No/ telephone (j) On lodging the complaint, the Complaint No will be assigned for reference . Also system should indicate an approximate time for repairs. Accordingly a corresponding complaint slip shall be generated by the system with all relevant info. Complaint slip should be printed in triplicate and to be handed over immediately to Supervisor who shall detail appropriate tradesmen for repair with required materials/store. One copy of complaint shall be retained in complaint centre and two copies with tradesmen. (k) On both copies of complaint slip, status of the complaint attended shall be endorsed by the complaint/user. One copy to be retained by the complainant and second copy to be with tradesmen for handing over in the complaint centre. Reasons for non attending of complaint etc shall be recorded alongwith estimate of expected time to attend and rectifying the complaint.

Note:- Rate quoted above all items inclusive provision as under : Making arrangement for establishment of centralized complaint centre in the existing building as under :- (a) Contractor shall be given user id and password for accessing the online complaint portal and contractor shall at his own expense by himself or his representative feed the data in r/o complaints so generated. (b) Manually registered complaints shall be obtained everyday from MES complaint cell and rectification or otherwise shall be intimated to JE in charge of the cell for updation of manual registers. (c) Provision and maintenance of all tools, plants, equipment and safely gear required for tradesmen under this contract.Contractor shall provided sufficent skilled and unskilled manpower on reqmt basis as directed by Engr-in-Charge for attending and completing the complaint. (d) Provision of communication and conveyance (as required) facilities to supervisor and tradesmen. (e) Monitoring and management of complaints report from generation to execution of complaint including pending complaints. (f) Updating status of lodged complaints on a daily basis. (g) Basic inputs to be noted from the complainants will be locality, Building No, Qtr No, Name and Rank of complaint and exact nature of complaint and mobile No/ telephone (j) On lodging the complaint, the Complaint No will be assigned for reference . Also system should indicate an approximate time for repairs. Accordingly a corresponding complaint slip shall be generated by the system with all relevant info. Complaint slip should be printed in triplicate and to be handed over immediately to Supervisor who shall detail appropriate tradesmen for repair with required materials/store. One copy of complaint shall be retained in complaint centre and two copies with tradesmen. (k) On both copies of complaint slip, status of the complaint attended shall be endorsed by the complaint/user. One copy to be retained by the complainant and second copy to be with tradesmen for handing over in the complaint centre. Reasons for non attending of complaint etc shall be recorded alongwith estimate of expected time to attend and rectifying the complaint.

Note:- Rate quoted above all items inclusive provision as under : Making arrangement for establishment of centralized complaint centre in the existing building as under :- (a) Contractor shall be given user id and password for accessing the online complaint portal and contractor shall at his own expense by himself or his representative feed the data in r/o complaints so generated. (b) Manually registered complaints shall be obtained everyday from MES complaint cell and rectification or otherwise shall be intimated to JE in charge of the cell for updation of manual registers. (c) Provision and maintenance of all tools, plants, equipment and safely gear required for tradesmen under this contract.Contractor shall provided sufficent skilled and unskilled manpower on reqmt basis as directed by Engr-in-Charge for attending and completing the complaint. (d) Provision of communication and conveyance (as required) facilities to supervisor and tradesmen. (e) Monitoring and management of complaints report from generation to execution of complaint including pending complaints. (f) Updating status of lodged complaints on a daily basis. (g) Basic inputs to be noted from the complainants will be locality, Building No, Qtr No, Name and Rank of complaint and exact nature of complaint and mobile No/ telephone (j) On lodging the complaint, the Complaint No will be assigned for reference . Also system should indicate an approximate time for repairs. Accordingly a corresponding complaint slip shall be generated by the system with all relevant info. Complaint slip should be printed in triplicate and to be handed over immediately to Supervisor who shall detail appropriate tradesmen for repair with required materials/store. One copy of complaint shall be retained in complaint centre and two copies with tradesmen. (k) On both copies of complaint slip, status of the complaint attended shall be endorsed by the complaint/user. One copy to be retained by the complainant and second copy to be with tradesmen for handing over in the complaint centre. Reasons for non attending of complaint etc shall be recorded alongwith estimate of expected time to attend and rectifying the complaint.

Comprehensive Annual Maintenance Contract for Fire Fighting & Fire Detection System installed at various locations of the (G+4) Nandigram Super Specialty Hospital in the District of Purba Medinipur.