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Tender Value
Refer Docs
Closing Date
6 Jul 2026, 3:00 pmClosed
Assistant Commissioner,Information and Technology
Information and Technology department, PCMC HO
Quotation Notice(Estimate) for AI Whatsapp based Sarathi Platform
2026_PCMCP_1311077_1
02/2026-27
Open Tender
Information Technology
Item Rate
PCMC HO
Please refer Tender documents.
3 documents required · 3 mandatory
₹0
Exempted
7 Jul 2026
24 Jun 2026
8 Jul 2026
24 Jun 2026
6 Jul 2026
24 Jun 2026
24 Jun 2026 - 29 Jun 2026
| Sl No | Description | Qty | Unit | Est. Rate | Est. Amount |
|---|---|---|---|---|---|
| 1AI Whatsapp based Sarathi Platform | |||||
| 1.01 | Design, Development & Deployment of AI WhatsApp-based Sarathi Platform including citizen services, grievance management, payments, document generation, admin dashboard, analytics, integrations, testing & Go-Live | - | Fixed Cost | - | - |
| 1.02 | AI/NLP Engine Configuration, Training & MCP Server Layer including intent detection, conversation flows, MCP-based service orchestration, workflow automation, response optimization and AI tool integration | - | Fixed Cost | - | - |
| 1.03 | WhatsApp Business API / Cloud API Integration & Configuration including webhook setup, message automation, delivery/read status tracking, interactive messaging, bot-human handoff and WhatsApp-native citizen journeys, excluding WhatsApp fees charged by Meta, if any | - | Fixed Cost | - | - |
| 1.04 | WhatsApp Cloud API Flow Programming for Citizen Services including service forms, grievance flows, payment flows, citizen profile flows, document request flows and two-way active communication in citizen query language | - | Fixed Cost | - | - |
| 1.05 | Integration with Existing PCMC Systems including ERP, complaint management, payment systems, property tax, water tax, e-Gov applications, document repositories and other approved PCMC systems | - | Fixed Cost | - | - |
| 1.06 | Multilingual AI Enablement for Text, Audio, Image & Document Understanding including Marathi, Hindi, English and extendable Indian regional languages for citizen queries, voice notes, images, documents and service responses | - | Fixed Cost | - | - |
| 1.07 | Admin Dashboard, Reports, Analytics & Real-time Citizen Support Portal including live chat support, bot mode ON/OFF, human handoff, operator assignment, SLA monitoring, escalation, reports and audit trail | - | Fixed Cost | - | - |
| 1.08 | WhatsApp-native Payments & Transaction Workflow Integration including payment initiation, payment status tracking, successful/failed transaction trail, reminders, reconciliation-ready logs and WhatsApp-based payment communication | - | Fixed Cost | - | - |
| 1.09 | AI-based Document Generation & Sharing including payment receipts, NOCs, acknowledgements, grievance receipts, passes, permits, certificates and QR-based verification-ready documents shared through WhatsApp | - | Fixed Cost | - | - |
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