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| # | Company | Amount | Rank | Status |
|---|---|---|---|---|
| 1 | L1₹8.4 CrAccepted-AOC FIRST FLOOR CITY COMPLEX NEAR ASTHA HOSPITAL MODEL TOWN HISAR HARYANA 125005 | HISAR | HARYANA | 125005 | ₹8.4 Cr Quoted ₹9.3 Cr | L1 | Accepted-AOC L1 Bidder |
| 2 | L2₹9.9 Cr+₹58.3 L (6.27%)Rejected-AOC PLOT NO 21 INSTITUTIONAL AREA SECTOR 44 GURUGRAM HARYANA 122002 | GURUGRAM | HARYANA | 122002 | ₹9.9 Cr+₹58.3 L (6.27%) | L2 | Rejected-AOC Rejected due to L2 Bidder |
| 3 | Not Admitted-Fee/PreQual/Technical G1 227 228 H1 236 239 SITAPURA INDUSTRIAL AREA JAIPIUR RAJASTHAN 302022 | JAIPUR | RAJASTHAN | 302022 | - | - | Not Admitted-Fee/PreQual/Technical Not Complied with technical specification |
Tender Value
Refer Docs
EMD Value
₹15 L
Closing Date
9 Aug 2023, 5:00 pmClosed
Advisor Smart City
Plot No-03 Sector-44 Second FloorGMDA Gurugram
Upgradation of Complaint Handling System CHS of GMDA
2023_HRY_296732_1
GMDA/SC/CHS/2023
Open Tender
Miscellaneous Services
Works
1095 days
Gurugram
Please refer Tender documents.
2 documents required · 2 mandatory
₹11,800
₹15 L
GMDA Gurugram
29 Nov 2023
12 Jul 2023
10 Aug 2023
12 Jul 2023
9 Aug 2023
12 Jul 2023
25 Jul 2023
Amount
A. One-time activity-S/w Implementation, Deployment & Commissioning upto Go-Live
Upgradation of existing Complaint Handling System (CHS) system of GMDA including Security Audit with all modes to complaint registration as per scope of work including creating process flows for complaint types and sub-types as per requirement of MCG, GMDA & MCM and any other organization to be added in future. (Perpetual Licence), inclusive of Change Request costing for entire life cycle of Software. It shall also include integration with Govt portals and relevant systems as per requirement specified under Scope of Work (Section 4 of bid document).
Workforce Management System including work assessment
WhatsApp Integration charges including AI based Chatbot (English & Hindi) on WhatsApp/Web Application
Social Media Integration (Facebook)
Social Media Integration (Twitter)
Social Media Integration (Instagram)
Supply of Self-Help Kiosk (with 3 years comprehensive Maintenance)
Call Centre Area Refurbishment including civil, electrical, air conditioning, partitioning, furniture items (Table, Chairs, Almirahs), RO etc as per site requirement of MCG (with 3 years comprehensive Maintenance). Layout plan attached under Section 8.
Supply of Desktop (with 3 years comprehensive Maintenance)
Supply of Laptops (with 3 years comprehensive Maintenance)
Supply of Printers + Ink (with 3 years comprehensive Maintenance)
Supply of 10 KVA UPS with 2 Battery sets complete in all respect including electrical panel etc. (with 3 years comprehensive Maintenance)
Supply of Agent Headset with phone (with 3 years comprehensive Maintenance)
Supply of Operating System & Data Base Management System Software Licence (Perpetual) required for running up of Complaint Handling System (CHS) on GMDA Servers
Any other item (Description and Justification)
Installation, Testing and Commissioning of Items 1 to 12 above (except item 6 above)
B. Recurring Charges for 3 Years post Go-Live (resources)
Manager Operations
Application Change Management & Operations support resource
Content writer & Graphic designer
Call Centre Agents
C. Facility Management Services for each month for 3 Years
WhatsApp charges
Outbound Call Charges
D. Operation and Maintenance Charges
Annual charges for Operations and Maintenance of items (except item 16) mentioned under Table-A
Annual Subscription Charges for Softwares mentioned under Table-A
Infinite Computer Solutions India Limited
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tech_eval.pdf
boq_comp_chart.xlsx
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fin_eval.pdf
aoc.pdf
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