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Rate Contract for the period of 2 years for appointing an agency for carrying out Call Center Centralized Operations for Pune for MNGL Customers in Pune, Nashik, Sindhudurg and Ramanagara GA.

Maharashtra Natural Gas Ltd.

Pune, Maharashtra | Nashik, Maharashtra | Sindhudurg, Maharashtra | Ramanagara, Karnataka

Amount: Refer DocsCloses: 5 Oct 2026

Timeline

Published24 Sept 2026
Closes5 Oct 2026
Bid Opening6 Oct 2026

Tender Value

Refer Docs

EMD Value

₹2 L

Closing Date

5 Oct 2026, 3:00 pm

Tender Inviting Organisation

Name

Manager

Address

Pride Purple Coronet, 2nd Floor, Baner Road, Baner, Pune-411045

Work Description

Rate Contract for the period of 2 years for appointing an agency for carrying out Call Center Centralized Operations for Pune for MNGL Customers in Pune, Nashik, Sindhudurg and Ramanagara GA.

Tender Information

Tender ID

2026_MNGL_292054_1

Reference Number

MNGL/CP/2026-27/115

Tender Type

Open Tender

Product Category

Miscellaneous Services

Form of Contract

Works

Period of Work

730 days

Location

pune

Source Website

Subscribe to view

Eligibility / Pre-Qualification

AS PER TENDER

Documents Required

15 documents required · 15 mandatory

Fee/PreQual/Technical

RequiredCovering Letter for Bid (.pdf)

RequiredDuly Signed Annexure-I to IFB (.pdf)

RequiredScanned copy of Bid Security /EMD (.pdf)

RequiredDocuments for qualification of BEC -Technical (.pdf)

RequiredDocuments for qualification of BEC -Financial (.pdf)

RequiredLine of credit for Negative or Less than Financial criteria of working capital (.pdf)

RequiredDuly filled forms and formats (F-1 TO F-10) as per tender (.pdf)

RequiredPower of Attorney in favour Of person (s) signing the bid (.pdf)

RequiredDully Filled commercial Questionnaire/summary of agreed terms and conditions (.pdf)

RequiredAddendum, Corrigendum and Other Documents if any (.pdf)

RequiredCopy of GST certificate (.pdf)

RequiredCopy of PF /ESIC Registration Certificates (.pdf)

RequiredDuly Signed and stamped tender acceptance letter as Per Format (.pdf)

RequiredUndertaking for Procurement from a Bidder which shares a land border with India (.pdf)

Finance

RequiredPrice Schedule /Schedule of Rates (SOR) /BOQ (.xls)

Fee & Financial Details

Tender Fee Amount

₹0

EMD Fee Amount

₹2 L

EMD Fee Exemption Allowed

Yes

Important Dates

Last Activity

24 Sept 2026

Published

24 Sept 2026

Bid Opening

6 Oct 2026

Download Starts

24 Sept 2026

Download Ends

5 Oct 2026

Submission Starts

24 Sept 2026

Bill of Quantities

Item RateBoQ_Ver3.0INR

BoQ1 (2 items)

Sl No	Description	Qty	Unit	Est. Rate	Est. Amount
1Appointment of agency for Call Centre
1.01	Customer Service Executive (CSE) FIRST YEAR	240	Man- Month	-	-
1.02	Customer Service Executive (CSE) SECOND YEAR	360	Man- Month	-	-

Documents

Tap a document below to read it instantly. You can also download everything as a ZIP if you prefer.

Tender Page Snapshot

details.html

html • 0.03 MB

NIT Documents

Tendernotice_1.pdf

PDF • 0.18 MB

Work Item Documents

Tender115.pdf

Tender Documents • 0.91 MB

BOQ_340548.xls

BOQ • 0.25 MB

Ready to Participate?

Download all tender documents and submit your bid

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Sl No	Description	Qty	Unit	Est. Rate	Est. Amount
1Appointment of agency for Call Centre
1.01	Customer Service Executive (CSE) FIRST YEAR	240	Man- Month	-	-
1.02	Customer Service Executive (CSE) SECOND YEAR	360	Man- Month	-	-

Sl No

Description

Qty

Unit

Est. Rate

Est. Amount

1Appointment of agency for Call Centre

1.01

Customer Service Executive (CSE) FIRST YEAR

240

Man- Month

1.02

Customer Service Executive (CSE) SECOND YEAR

360

Man- Month