Selection of Agencies for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

Form 2: Format for Power of attorney (PoA) for Authorized Signatory .............................................................

Annexure 5: Process of Award of Works in Special Conditions ............................................................................

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

Key Information

Tender Inviting Authority Tourism Corporation of Gujarat Limited

Name of Project Selection of Agencies for providing Cleaning and Sanitation Services across

various tourist locations in Gujarat

Broad Scope of work • Providing services towards comprehensive cleanliness and sanitation

through mechanized and non-mechanized means, including but not

limited to deploying of machines, equipment and human resources and

providing consumables and disposal of dirt and garbage at Dumping

• The sites range from spiritual sites, beach destinations, ecotourism

sites, heritage sites etc. The Agency shall provide cleaning services

through means and agents befitting the type of site.

• The Agency shall ensure that the sites are cleaned on a daily basis and

the premises remain free from garbage, litter, animal droppings etc. The

services shall be provided in at least two shifts.

• Payments to the Agency shall be made following due inspection and

approval of the services by the Authority / Monitoring Agency nominated

by the Authority.

• A separate Agency shall be selected in each zone as below:

Zone Number of sites Total area (in sqm)

1. Central Gujarat 08

3. North Gujarat 09

4. Saurashtra 10

5. South Gujarat 08

Note: The detailed breakup and area of the sites is placed at Annexure

The areas and sites, as mentioned above, are as per the current estimates.

The same is subject to modification, following re-survey. Payments shall be

made accordingly.

Agreement Period The Agreement Period shall be for a duration of 1 year initially further

extendable to another 2 years, on an annual basis, provided the

Authority is satisfied with the performance of the Agency.

The Authority shall conduct annual performance review and any extension

shall be subject to sustained satisfactory performance of the Agency. The

extension shall be as per mutually agreed terms and conditions.

Consortium Not Permitted

Tender Fee Rs. 5,000 (Rupees Five Thousand only)

Bid Security / Earnest

Rs. 8.00 lakhs (Rupees Eight Lakhs only)

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

1. The Request for Proposal (RFP) is issued by Tourism Corporation of Gujarat Limited (TCGL) or the

2. The information contained in this RFP is selective and is subject to updating, expansion, revision and

amendment. It does not, and does not purport to, contain all the information that a Bidder may require. Neither

Authority nor any of their officers; employees nor any of its advisors / consultants undertakes to provide any

prospective bidder with access to any additional information or to update the information in this RFP or to

correct any inaccuracies therein which may become apparent. Each prospective bidder must conduct its own

analysis of the information contained in this RFP or to correct any inaccuracies therein that may this RFP and

is advised to carry out its own investigation into the proposed Project, the legislative and regulatory regime

which applies thereto and by and all matters pertinent to the proposed Project and to seek its own professional

advice on the legal, financial, regulatory and taxation consequences of entering into any agreement or

arrangement relating to the proposed Project.

3. This RFP is neither an agreement nor an offer by the Authority to the prospective Bidders or any other person.

The purpose of this RFP is to provide interested parties with information that may be useful to them in making

/ submitting their Bids (technical and financial bids) pursuant to this RFP. This RFP includes statements, which

reflect various assumptions and assessments arrived at by the Authority in relation to the Project. Such

assumptions, assessments and statements do not purport to contain all the information that each Bidder may

require. This RFP may not be appropriate for all persons, and it is not possible for the Authority, its employees

or advisors to consider the investment objectives, financial situation and particular needs of each Bidder who

reads or uses this RFP. The assumptions, assessments, statements and information contained in the Bidding

Documents, may not be complete, accurate, adequate or correct. Each Bidder should, therefore, conduct its

own investigations and analysis and should check the accuracy, adequacy, correctness, reliability and

completeness of the assumptions, assessments, statements and information contained in this RFP and obtain

independent advice from appropriate sources.

4. Information provided in this RFP to the Bidder(s) is on a wide range of matters, some of which may depend

upon interpretation of law. The information given is not intended to be an exhaustive account of statutory

requirements and should not be regarded as a complete or authoritative statement of law. The Authority

accepts no responsibility for the accuracy or otherwise for any interpretation or opinion on law expressed

5. The Authority, its employees and advisors make no representation or warranty and shall have no liability to

any person, including any applicant or Bidder under any law, statute, rules or regulations or tort, principles of

restitution or unjust enrichment or otherwise for any loss, damages, cost or expense which may arise from or

be incurred or suffered on account of anything contained in this RFP or otherwise, including the accuracy,

adequacy, correctness, completeness or reliability of the RFP and any assessment, assumption, statement or

information contained therein or deemed to form part of this RFP or arising in any way for participation in this

6. The Authority also accepts no liability of any nature whether resulting from negligence or otherwise howsoever

caused arising from reliance of any Bidder upon the statements contained in this RFP.

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

7. The Authority may in its absolute discretion prior to the Bid Due Date, but without being under any obligation

to do so, update, amend or supplement the information, assessment or assumptions contained in this RFP at

any time during the Bidding Process.

8. The issue of this RFP does not imply that the Authority is bound to select a Bidder or to appoint the Selected

Bidder, as the case may be, for the Project and the Authority reserves the right to reject all or any of the Bidders

or Bids without assigning any reason whatsoever. Mere submission of a responsive Bid does not ensure

appointment of the bidder as Preferred / Selected Bidder.

9. The Bidder shall bear all its costs associated with or relating to the preparation and submission of its Bid

including but not limited to preparation, copying, postage, delivery fees, expenses associated with any

demonstrations or presentations which may be required by the Authority or any other costs incurred in

connection with or relating to its Bid. All such costs and expenses will remain with the Bidder and the Authority

shall not be liable in any manner whatsoever for the same or for any other costs or other expenses incurred

by a Bidder in preparation or submission of the Bid, regardless of the conduct or outcome of the Bidding

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

In the interpretation of this RFP, unless the context otherwise requires:

1. The singular of any defined term includes the plural and vice versa, and any word or expression defined in the

singular has the corresponding meaning used in the plural and vice versa.

2. Reference to any gender includes the other genders;

3. Unless otherwise stated, a reference to a Clause, Sub-Clause, Paragraph, Sub-paragraph, Annex, Exhibit,

Attachment, Schedule, or Recital is a reference to a Clause, Sub-Clause, Paragraph, Subparagraph, Annex,

Exhibit, Attachment, Schedule or Recital of this RFP;

4. A reference to any agreement is a reference to that agreement and all annexes, attachments, exhibits,

schedules, appendices, and the like incorporated therein, as the same may be amended, modified,

supplemented, waived, varied, added to, substituted, replaced, renewed, or extended, from time to time, in

accordance with the terms thereof;

5. The terms “include” and “including” shall be deemed to be followed by the words “without limitation”, whether

or not so followed;

6. Any reference to a person shall include such person’s successors and permitted assigns;

7. A reference to a “writing” or “written” includes printing, typing, lithography and other means of reproducing

words in a visible form;

8. Any date or period set forth in this RFP shall be such date or period as may be extended pursuant to the terms

9. A reference to “month” shall mean a calendar month, a reference to “week” shall mean a calendar week and

a reference to “day” shall mean a calendar day, unless otherwise specified.

10. The terms “hereof”, “herein”, “hereto”, “hereunder” or similar expressions used in this RFP mean and refer to

this RFP and not to any particular Article, Clause or Section of this RFP. The terms “Article”, “Clause”,

“Paragraph” and “Schedule” mean and refer to the Article, Clause, Paragraph and Schedule of this RFP so

11. In the case of any conflict, discrepancy or repugnancy between the provisions of the RFP documents,

provisions of the Agreement shall prevail over and supersede the provisions of other documents;

12. The descriptive headings of Articles and Sections are inserted solely for convenience of reference and are not

intended as complete or accurate descriptions of content thereof and shall not be used to interpret the

provisions of the Agreement; and

13. All capitalized words and expressions used in the RFP but not defined therein shall have the same meaning

as ascribed to them in the Agreement.

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

1. Information to Bidders

General Conditions

1.1.1 Bidders who wish to participate in online tender will have to procure / should have legally valid Digital

Certificate as per Information Technology Act - 2000 using which they can sign their electronic bids.

Bidders can procure the same from any of the license certifying Authority of India or can contact

(n)code solution-a division of GNFC Ltd., who are licensed Certifying Authority by Government of

1.1.2 In case Bidders need any clarifications or if training required to participate in online tenders, they can

contact (n)Procure Support team: -

(n)Code Solutions - A Division of GNFC Ltd.,

(n)Procure Cell

304, GNFC Infotower, S. G. Road,

Bodakdev, Ahmedabad – 380 054 (Gujarat)

Contact Details:

Toll Free Number: 7359 021

E-mail: [email protected]

1.1.3 The Bidder must be a Single Entity and shall furnish all relevant information, as per the formats

provided in the Request for Proposal (the “RFP”).

1.1.4 Bids would be evaluated based on the details and data furnished. Authority’s decision regarding a

Bidder’s eligibility or otherwise shall be final and binding. Bids, as submitted by the Bidders, shall

have a Bid Validity of 180 Days (or “Calendar Days”) from the last date of Bid Submission. During

this period, Bidders shall maintain the availability of Professional staff nominated in the Bid. The

Authority will make its best effort to complete negotiations within this period. Should the need arise,

however, the Authority may request Bidders to extend the validity period of their Bids.

1.1.5 Bidders, upon submission of bids, will be deemed to have inspected the sites and to have satisfied

himself as to the nature of all works and available infrastructure at the respective sites.

Clarifications and Amendment of RFP Documents

1.2.1 Bidders may request clarification on any of the points contained in RFP documents up to the number

of days as indicated below. Any request for clarification must be sent in writing by paper, mail and

electronic mail to the Authority's address as indicated. The Authority will upload response to all such

requests received by it on the websites https://www.gujarattourism.com/ and

https://tender.nprocure.com/.

1.2.2 Queries, if any, proposed to be raised at the pre-bid conference by the Bidder/s should be submitted

in writing (over email or a letter) least two (2) working days before the date of the Pre-Bid Conference

to the Official as below:

Address: Executive Engineer

Tourism Corporation of Gujarat Limited (TCGL)

Nigam Bhavan Sector 16, Block C, First Floor, Nr. GH 4½ Bus

Stand, Gandhinagar – 382

Email: [email protected]

1.2.3 A maximum of two representatives of each Bidder shall be allowed to participate on production of

Authorization letter from the Bidder.

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

1.2.4 At any time before the submission of Bids, the Authority may for any reason, whether at its own

initiative or in response to a clarification requested by a Bidder, modify the RFP documents by

amendment. Any such amendment shall be issued in writing through Corrigenda. Corrigenda shall

be uploaded on https://www.nprocure.com/ and shall be binding on all the Bidders. The Authority

may also upload the Corrigenda on https://www.gujarattourism.com/. The Authority may at its

discretion extend the deadline for the submission of Bids.

Bidding Schedule

S. Event Key Date and Time

1. Issue of RFP (Bid) Document 12/06/2026

2. Pre-Bid Meeting 18/06/2026at 1200 Hrs.

Venue: Conference Hall, Tourism Corporation of

Gujarat Limited (TCGL), Nigam Bhavan Sector

16, Block C First Floor, Nr. GH 4½ Bus Stand,

Gandhinagar – 382

3. Last Date for Online Submission of 02/07/2026 up to 1800 Hrs.

Technical and Financial Bid

4. Last Date for Submission of Physical 04/07/2026 up to 1500 Hrs.

Copy of Technical Bid

5. Opening of Technical Bid 04/07/2026 at 1530 Hrs.

6. Presentation by the Bidders Will be intimated to the Qualified Bidders

7. Opening of Financial Bids Will be intimated to the Qualified Bidders

Preparation of Bids

1.4.1 Bidders are required to submit the Technical Bid in both online and physical formats. All forms and

supporting documents must be uploaded online in clearly legible resolution. The evaluation shall be

conducted solely on the basis of the online submissions; physical copies will be retained for reference

and record-keeping purposes only. Bidders are advised to ensure that each uploaded file is

appropriately named to reflect its contents like Form nos, balance sheets years, projects numbers /

names etc (e.g., “Form 1, Audited Balance Sheet 2023-24, PAN Card, Documentary Evidence for

project 1-3 etc.), thereby facilitating accurate and efficient evaluation. Mislabelled or ambiguous file

names may lead to delays or inadvertent omissions, thus adversely affecting the assessment.

1.4.2 The physical submission of the Technical Bid shall be made in two parts in two separate envelopes

/ parts and put together in one single outer envelope. The two parts shall be captioned as follows on

the respective envelopes

(a) Part 1: Bid Processing Fee & EMD and

(b) Part 2: Technical Bid

The Financial Bid needs to be submitted online on https://tender.nprocure.com/ only.

1.4.3 The Bid shall be written in English only. If the supporting documents and printed literature furnished

with the Bid are in a language other than English, official translated documents shall be provided

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

and should be duly authenticated and certified by the respective Bidder. Supporting documents and

printed literature submitted with the Bid, which are not translated into English, may not be considered,

for the purpose of interpretation and evaluation of the Bid.

The Part-1 submission (Cover-1) shall contain the following information as described in ensuing

PART 1: Bid Processing Fee and EMD as per details provided in RFP.

1.4.4 Bids submitted without Bid Processing Fee and / or EMD shall be summarily rejected and will not be

PART 2: Technical Bid

1.4.5 In preparing the Technical Bid, Bidders are expected to examine the submission documents / format

/ enclosures etc., comprising this RFP in detail. Material deficiencies in providing the information

requested may result in rejection of the Bid.

1.4.6 The Technical Bid must provide the following information, using but not limited to the formats as

indicated below:

Form 1: Technical Bid Submission Form

Form 2: Format for Power of Attorney for Authorized Representative

Form 3: Financial Summary of the Bidder

Form 4: Format for Letter of Undertaking

Form 5: Format for Showcasing Experience

Form 6: Bank Guarantee towards Bid Security (if applicable)

1.4.7 The Technical Bid must not include any financial information

PART 3: FINANCIAL BID – to be strictly submitted online only

1.4.8 In preparing the Financial Bid, Bidders are expected to consider the requirements and conditions of

the RFP documents. It should include all costs associated with the Project, including (a)

remuneration to the staff and (b) rentals / fixed rates / reimbursable such as subsistence (per diem,

housing), transportation (for mobilization and demobilization), services and equipment (machinery,

vehicles, office equipment, furniture, and supplies / consumables), office rent, insurance, printing of

documents, training, IEC, software, etc. as components of this Project..

1.4.9 The Financial Bid should clearly identify and include all the taxes, duties, fees, levies and other

charges imposed under the applicable law, on the Bidders, and their personnel, and include as part

of their offer, and show only GST separately.

1.4.10 Bidders have to express the price of their services in the format as indicated in the sample format

placed at Annexure 1: Financial Bid Submission Form (to be submitted online only on n-procure

1.4.11 Conditional Tenders / Bids shall not be accepted.

1.4.12 Information relating to evaluation of Bids and recommendations concerning awards shall not be

disclosed to the Bidders who submitted the Bids or to other persons not officially concerned with the

process without the consent of the appropriate Authority.

Submission, Receipt and Opening of Bids

1.5.1 The Physical copy of the Technical Bid, shall be prepared in indelible ink. The Technical Bid shall

contain no inter-lineation or overwriting, except as necessary to correct errors made by the Bidder.

Any such corrections must be initialled by the person who signs the Bids.

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

1.5.2 The Physical copy of the Technical Bid, along with their relevant enclosures should be bound,

paginated, with an index of submission on the first page.

1.5.3 An authorized representative of the Bidder shall initial all pages of Technical Bid. The

representative's authorization shall be in the form of a written power of attorney accompanying the

Bid, or in any other form demonstrating that the representative has been duly authorized to sign.

1.5.4 The Bid Processing Fee and the EMD must be in one Envelope (Cover-1) and Technical Bid must

be in another Envelope (Cover-2). The envelope must be clearly marked on top as "Technical Bid”.

A soft copy of Technical Bid, in PDF format on pen drive, should also be placed in the cover

containing the Technical Bid.

1.5.5 The two separate envelopes containing the Bid Processing Fee and EMD and Technical Bid, should

be placed in one cover and addressed to Authority (as per the given detailed address) and labelled

the Project name clearly. The Bid shall be sent to the following address:

Managing Director

Tourism Corporation of Gujarat Limited (TCGL)

Nigam Bhavan Sector 16, Block C, First Floor,

Nr. GH 4½ Bus Stand, Gandhinagar – 382

1.5.6 The completed Bids must be delivered / submitted on or before the submission time and date as

stated in Bidding Schedule. The Authority shall not be responsible for misplacement, losing or pre-

matured opening, if the outer envelope is not sealed and / or not marked as stipulated.

After the deadline for submission of Bids, the Technical Bid envelope shall be opened in the presence of

the Bidders / their Authorized Representatives who choose to attend on the date and time indicated in the

Bidding Schedule.

Important Note:

a. Bidders are required to upload Technical as well as Financial Bid on n-procure website as

per terms of this RFP.

b. The complete set of the Technical Bid (including Forms, Letters, various documentary

proofs etc), as being uploaded by the Bidder shall also be submitted in the Hard copy, along

with a copy of the same in a pen drive along with the Bid Submission.

c. Financial Bids are to be uploaded on the website only as mentioned in the RFP.

• The Financial Bid shall not be submitted with the Technical Bid, in hard copy, pen drive

or as a part of the online submission of “Technical Bid”. Submission of Financial Bid

along with Technical Bid, in any of the formats as mentioned above will lead to the

disqualification of the Bidder.

1.6.1 The responsive bids shall be evaluated on Least Cost Basis. The bidder quoting the lowest financial

quote (L1) among the technically qualified bidders shall be considered for award of the Agreement,

subject to fulfilment of the terms and conditions of the RFP document.

1.6.2 The Authority or any of its agencies reserves the right to seek additional information and/or

clarification from the Bidders, if found necessary, during the course of evaluation of the Bids. Non-

submission, incomplete submission or delayed submission of such additional information and / or

clarifications sought by the Authority or any of its advisors / consultants, may be a ground for rejecting

the bid or evaluation of the Bid as the Authority deems fit.

1.6.3 The following procedure shall be adopted in evaluating the bids:

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

Stage 1: Test of Responsiveness

1.6.4 Prior to evaluation of the documents contained in the Technical Bid envelope, the Authority shall

determine whether each Bid is responsive to the requirements set out in this Tender. A Bid shall be

considered responsive only if:

▪ It is received by the Bid due date including any extensions thereof.

▪ The Part-1 submission (Cover-1) shall contain the Bid Processing Fee and EMD as defined

o Bid Processing Fee: Bidder has to furnish, as part of its submission, non-refundable

Bid Processing Fee amounting to Rs. 5,000/- (i.e. Rupees Five Thousand only). The

Bid Processing Fee shall be submitted in the form of a Demand Draft only.

o Earnest Money Deposit: Bidder has to furnish, as part of its submission, Bid Security

/ Earnest Money Deposit amounting to Rs. 8.00 lakhs (Rupees Eight Lakhs only) in

the form of either Bank Guarantee (BG) OR Demand Draft (DD) OR Fixed Deposit

Receipt (FDR). In case the EMD is being submitted in the form of a BG, it should be

substantially as per the format in Form 6: Format of Bank Guarantee and from the List

of Banks in Annexure 2: List of Banks. The EMD of the unsuccessful bidders shall be

returned, without any interest, by the Authority preferably within 15 days of the signing

of the Agreement with the Successful Bidder. The EMD of the successful bidder shall

be returned upon submission of the Performance Guarantee.

1. Demand Draft (towards Bid Processing Fee / Earnest Money Deposit) shall be drawn in

favour of Tourism Corporation of Gujarat Limited, payable at Gandhinagar.

2. Bidders must ensure that the purchaser of the DD towards Bid Processing Fee and

Earnest Money Deposit should be the Bidder only. DDs purchased under the hand/in the

name of any purchaser other than the Bidder may render the bid non-responsive.

▪ It does not contain any condition or qualifications, and it is not non-responsive in terms hereof.

Responsive Bids, fulfilling the criteria as given above, shall be evaluated as per Stage 2 given below

Note: Bidders must take utmost care that the submission made by them shall also adhere to the

▪ The validity period of the Bid Security, in case of DD, shall not be less than 60 (Sixty) days

from the Bid Due Date (which shall be extended on mutual agreement) and in case of a BG

or FDR, shall not be less than 180 (one hundred and eighty) days from the Bid Due Date,

and may be extended as may be mutually agreed between the Authority and the Bidder from

▪ The validity period of the Demand Draft towards Bid Processing Fee, shall not be less than

60 (Sixty) days from the Bid Due Date

▪ It is signed, sealed, bound together and marked as stipulated in this RFP document.

▪ It is received as per the formats prescribed in the Section 3 – Technical Bid Forms of the

▪ It contains information in formats same as those specified in this RFP Document.

▪ It contains the necessary documentary proof as specified in the checklist mentioned in RFP

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

Stage 2: Evaluation of Pre-Qualification Criteria

Pre-qualification Criteria

Bidders who comply with the following basic criteria are eligible for participation in this tender:

1.7.1 The Bidder should be a legal entity in the form of Company under the Companies Act of India,

(or later) OR a Partnership Firm (including LLP) OR a Proprietorship Firm and should be in existence

in India for a minimum period of five years as on the bid issue date. Individuals and joint ventures

are not eligible to participate in this RFP.

1.7.2 The Bidder must have recorded a Minimum Average Annual Turnover (Standalone turnover net of

taxes), of an amount of Rs. 8.00 Cr. (Rupees Two crores only), from Audited Balance Sheets, in

any three consecutive financial years, from the last four financial years (2022-23 to 2025-26).

1.7.3 The Bidder should have valid registration with Employees' State Insurance Corporation (ESIC)

and Employees' Provident Fund Organisation (EPFO).

1.7.4 The Bidder should have undertaken projects related to providing comprehensive cleaning and

sanitation services for Government or Private Clients in the last 5 years, in India as on the Bid Issue

▪ Government Clients

o At least one eligible project with a project fee of Rs. 6.40 Cr (exclusive of taxes).

o At least two eligible projects with a project fee of Rs. 4.00 Cr (exclusive of taxes), each.

o At least three eligible projects with a project fee of Rs. 3.20 Cr (exclusive of taxes),

▪ Private Clients

o At least one eligible project with a project fee of Rs. 12.80 Cr (exclusive of taxes).

o At least two eligible projects with a project fee of Rs. 8.00 Cr (exclusive of taxes), each.

o At least three eligible projects with a project fee of Rs. 6.40 Cr (exclusive of taxes),

a. Bidders can submit projects towards eligibility from both government and / or private clients. In an event, the

Bidder is submitting projects from both government and private clients, the following example is placed for

greater clarity - a Bidder can submit two eligible projects from Government Clients with a fee of Rs.

(exclusive of taxes) each and one eligible projects from Private Client, with an eligible fee a fee of Rs.

(exclusive of taxes), to become eligible, subject to the other terms and conditions of the RFP.

b. Documentary evidence in the form of work order, agreement and completion / performance certificate, from

the Client’s side is mandatory for projects to be considered towards eligibility and marking.

c. Standalone Manpower mandate, albeit towards providing resources for cleaning / similar works shall

not be considered eligible.

d. For ongoing mandates, Bidders should have successfully completed at least one year of delivering

services, continuously as per the eligibility criteria. The same should be supported by valid certificates from

the client’s side.

e. Decision of TCGL towards adjudging similar projects shall be final and binding on the bidders.

f. Extension of a project shall be construed as a single project for the sake of fulfillment of PQ criteria.

Bids qualifying as per the PQ Criteria, given above, will be eligible for the next stage of evaluation, that is Stage 3:

Technical Bid Evaluation.

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

Stage 3: Technical Bid Evaluation:

Technical Bid Evaluation

1.8.1 The Authority will carry out evaluation of Technical Bids, based on the point / marks system as

specified in the Table below. Each pre-qualified bid shall be attributed a Technical Score. Marks out

of 70 shall be awarded as per the Technical Bid Evaluation.

1.8.2 The Technical Qualification would carry marks as below:

Sr. No Aspects Max Marks

1. Years of existence of the Bidder as per pre-qualification criteria 1.7.1 above

• > 5 years but < 7.5 years: 5 marks

• > 7.5 years but < 10 years: 7.50 marks

• > 10 years: 10 marks

2. Average Annual Turnover of the Bidder as per the pre-qualification

criteria 1.7.2 above

• > Rs. 8.00 crores & < Rs. 12.00 crores: 15 marks

• > Rs. 12.00 crores & < Rs. 16.00 crores: 17.50 marks

• > Rs.16.00 crores: 20 marks

3. Available human resources (as per ECR not earlier than the previous

month in which the RFP is published) on roles of the Bidder

• If X is > 500 but < 1000: 10 marks

• If X is > 1000 but < 2000: 12.50 marks

• If X is > 2000: 15 marks

(Where X is Available number of human resources)

4. Total Fee from eligible projects as per pre-qualification criteria 1.7.4 above

• If X is > Rs. 6.40 crores but < Rs. 9.60 crores: 15 marks

• If X is > Rs. 9.60 crores but < Rs. 12.80 crores: 20 marks

• If X is > Rs. 12.80 crores: 25 marks

Where X is total fee from eligible projects.

Note: For projects which have been undertaken for Private Clients,

the total fee towards marking shall be considered at 50%.

5. Technical Presentation

• Approach & Methodology of overall scope of work

• Team Composition (nos. of employee on payroll and details of the

resources to be deputed etc.)

• Machinery available with the Bidder and proposed deployment

• Proposed innovation in service delivery

• Awards & Certifications

TOTAL MARKS 100 marks

1. For all the submitted projects, documentary evidence to substantiate the scope of work, duration, completion

/ ongoing for at least 12 months, project fee, and any other aspect for which marks are being sought shall be

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

submitted in the form of Work Order, Agreement, Completion / Performance Certificate from the Client is

2. While the Bidders are not required to submit the Technical Presentation with the Technical Bid, shortlisted

Bidders may be invited to make the Technical Presentation in front of the Committee on a short notice and

bidders should be prepared for the same. It is advised that a Senior Team Member shall remain present for

making the Presentation. Further the presentation should be concise and should not exceed more than

minutes (~30 slides).

3. Failure of the bidder to be available for the Technical Presentation as per the schedule, may lead to forfeiting

of the EMD and blacklisting from further tenders.

Stage 4: Financial Bid Evaluation

1.8.3 After completion of the evaluation of Technical Bids, TCGL shall notify those Bidders whose bids are

found responsive and who have qualified in the Technical Evaluation for opening of the Financial

Bids. Bidders scoring at least 70 marks out of 100 marks in the technical evaluation and at least

15 marks out of 30 marks in the Technical Presentation, the “Technically Qualified Bidders”, shall

be eligible for opening of their Financial Bids,

1.8.4 The Financial Bids shall be opened through the n-Procure portal in the presence of the Bidders /

authorized representatives who choose to attend the process. The name of the Bidders and the

quoted Financial Bid shall be announced and recorded at the time of opening of the Financial Bids.

1.8.5 The Bidders shall carefully assess the scope of work, site conditions, deployment requirements,

machinery requirements, statutory compliances, and all other obligations under the RFP before

submitting their Financial Bid.

1.8.6 The Technically Qualified Bidder quoting the lowest Financial Bid shall be declared as the

Preferred Bidder (“L1 Bidder”) and shall be considered for award of the Agreement. One Bidder

shall be awarded one Zone each. In an event, the same bidder emerges as L1 bidder for more than

one zones, the works shall be awarded on the principle of differential margins (L2 - L1). This

calibration shall be applied iteratively, ensuring that the distribution of zones results in the least

overall cost incidence to the Authority, while maintaining the principle of awarding each zone to

a unique agency. The process has been outlined in Annexure

1.8.7 In the event that two or more Bidders quote the same Financial Bid (the “Tie Bidders”), TCGL may

ask such Bidders to submit revised Financial Bids, which shall not be higher than the original

Financial Bid submitted by the respective Bidders. The Bidder quoting the lowest revised Financial

Bid shall be declared as the L1 Bidder. The tie shall be resolved prior to identification of Successful

Bidder for each zone as per the process mentioned above.

1.9.1 Prior to the expiration of period of validity of Bid, Authority shall notify the successful Bidder who has

emerged the L1 bidder and invite them to negotiate.

1.9.2 The invited Agency will, as a pre-requisite for attending negotiations, confirm commitment to the

service levels as per the conditions of the RFP and satisfy other pre-negotiation requirements as

may be specified by Authority. The aim is to reach agreement on all points.

1.9.3 If negotiations fail, Authority will invite the second ranked bidder (L2 Bidder), to negotiate.

1.10.1 After completion of negotiations with the Selected Bidder, the Authority shall award the work by

issuing a Letter of Award.

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

1.10.2 The Successful Bidder with whom the Service Agreement (the “Agreement”) is signed is expected

to commence the provision of service on the date as indicated by the Authority during the negotiation

1.10.3 The Successful Bidder shall be required to submit a Performance Guarantee which shall be equal

to 5% of the total annual fee payable, in the form of Bank Guarantee as a pre-requisite to signing

of the Agreement. The Performance Guarantee shall be submitted within 30 days of the issue of the

Letter of Award (the “LoA”) and shall be kept valid for 18 months from the date of signing of

agreement. Failing to adhere to the said conditions might lead to the withdrawal of the Letter of

Award. Additionally, 5% retention money from each bill shall be deducted and released back as

per the conditions of the RFP.

1.10.4 The Performance Guarantee, as submitted, shall have to be renewed by the Agency before its expiry,

1.11.1 Information relating to the examination, evaluation, clarification, and comparison of Bids, and

recommendations concerning award of the Project, shall not be disclosed to Bidders or any other

persons not officially concerned with the bidding process without the prior written consent of TCGL.

1.11.2 The Agency and its personnel shall maintain confidentiality of all information, documents, records,

data, reports, site details, operational information, and any other material provided by TCGL or

generated during execution of the Agreement. The Agency shall not disclose such information to any

third party without prior written approval of TCGL during the Agreement Period and for a period of

one (1) year after completion or termination of the Agreement.

1.11.3 The Agency shall use such information solely for the purpose of execution of services under this

Agreement and shall take all reasonable measures to protect the confidentiality of such information.

1.11.4 Notwithstanding the above, the Agency may disclose confidential information only to the extent that

such information:

i. was already in the public domain at the time of disclosure or subsequently becomes publicly

available without breach of confidentiality obligations by the Agency;

ii. was obtained from a third party with no known duty to maintain its confidentiality;

iii. is required to be disclosed under applicable law, judicial order, or directions of any statutory

or government authority, provided that the Agency shall promptly inform TCGL in writing prior

to such disclosure, wherever permissible; or

iv. is disclosed to its employees, auditors, legal advisors, or authorized representatives strictly

on a need-to-know basis for execution of the Agreement, provided such persons are bound

Right of Rejection

1.12.1 Authority reserves the right to reject any or all Bids, to waive any informality in such Bids, to request

new Bids, to revise the RFP prior to, and including, the pre-bid meeting date, to proceed to do the

work otherwise, withdraw this RFP, not award the work, or not award a portion of work at any time.

1.12.2 The receipt of bids shall not in any way, obligate the Authority to enter into a Service Agreement,

or any other agreement of any kind with the Bidder. All submitted copies of the bids shall become

the property of Authority.

1.12.3 The bid will be rejected for award if it determined that the Bidder recommended for award has,

directly or through an agent, engaged in corrupt, fraudulent, collusive or coercive practices in

competing for the project in question.

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

1.12.4 A Bidder will be declared ineligible, either indefinitely or for a stated period of time, to be awarded a

project if Authority at any time determines that the Bidder has engaged in corrupt or fraudulent

practices in competing for or in executing, a project; and

1.12.5 A Bidder may be declared ineligible and/or blacklisted from further bidding with Authority for a period

as deemed fit by Authority, in case any misrepresentation of facts / details is found in the bid as

submitted by them at any point of time.

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

2. Terms of Reference

Tourism is one of the key sectors contributing to the economic development of Gujarat, with the State

attracting a significant number of domestic and international tourists every year. To further strengthen the

tourism ecosystem and enhance visitor experience, the Government of Gujarat has been undertaking

various initiatives for the development, beautification, and maintenance of tourism infrastructure across

A total of 43 tourism sites covering an aggregate area of approximately 23.54 lakh sq. m. have been

identified for the purpose of this assignment. The summary of the sites and area per zone is as below:

Zone Number of sites Total area (in sqm)

1. Central Gujarat 08

3. North Gujarat 09

4. Saurashtra 10

5. South Gujarat 08

The Authority intends to select Agencies to provide cleaning and sanitation services at these tourist sites,

with an overall intention to enhance the visitor experience.

2.2.1 The Agreement Period shall be for a period of 1 year initially further extendable to another

years, on an annual basis, provided the Authority is satisfied with the performance of the Agency.

2.2.2 The Agencies shall be required to initiate the services within a maximum period of 30 days from

the signing of the Agreement. During this period the Agencies shall undertake all preparatory

actions like – planning of beats, deployment of human resources and machinery, condition

assessment of toilets and other such actions for providing services under this mandate.

2.2.3 The Authority shall conduct annual performance review (through in-house resources or a monitoring

agency) and any extension shall be subject to sustained satisfactory performance of the Agency.

The extension shall be as per mutually agreed terms and conditions.

The scope of work includes deploying of machines and adequate human resources, providing services

related to comprehensive cleanliness and sanitation through mechanized and non-mechanized means,

including but not limited to providing consumables and disposal of dirt and garbage.

The Agency shall have to estimate the resources (human resources, machines, consumables etc.) based

on their experience in similar projects, to provide cleaning services as per the detailed scope of work.

The detailed scope of work, to be performed by each Agency at the sites is as below:

2.3.1 Cleaning Services

1. The Agency shall undertake cleaning activities in two shifts across all identified locations within each

zone, on a year-round basis, except at the White Desert in the Kutch Zone, where services shall be

provided for a period of six (6) months. Sweeping and cleaning shall cover all tile flooring, side walls,

roads, open drains, shoulders, sidewalks, walkways, pathways, dirt roads, paver blocks, RCC

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

flooring, waterfronts (where applicable), public premises, and open areas. Washing of these surfaces

shall be carried out at regular intervals, as required.

2. The Agency should deploy adequate machinery and dustbins as per the location-wise requirements,

to ensure that the service levels are as per the terms and conditions of this tender.

o The Agency shall deploy adequate number of dustbins, regularly monitor the same and

ensure that filled dustbins are emptied promptly at suitable interval and the waste is

disposed of as per prudent practices. The dustbins must be lined with liners, which should

be replaced as needed.

o The dustbins should be emptied at regular intervals, and the Agency shall ensure that they

are not overflowing or any foul odour emanates from them.

o The Agency shall be responsible for the regular collection of wastes (in segregated bins)

followed by safe transfer, as per norms of GPCB / other relevant acts and regulations, to the

dumping / end disposal site, as identified by the local authority.

o The cleaning machinery being deployed should be functioning on a continuous basis to

ensure regular cleaning.

3. The Agency shall ensure that all waste including but not limited to food and tobacco wrappers, food

waste, plastic bottle, wrappers, and leaves etc. are collected from all surfaces and deposited in the

4. Agency shall ensure that all surfaces are cleaned on a regular basis including removal of any stains

and spit marks.

5. The Agency shall ensure that there is no litter or pan and gutkha stains, droppings, animal dung or

stagnant water in the area being cleaned by it.

6. The Agency should clean open drains on a regular basis and ensure that no obstruction to the flow

is caused due to garbage deposition.

7. The Agency should ensure proper handling of cleaning agents by their staff and ensure no hazard

is posed to the users, staff or any other person.

8. The Agency shall be required to make their own arrangements towards storage of materials and

equipment, and will be solely responsible for its safety & security of material, machineries etc.

9. Within a maximum period of 15 days from the signing of the Agreement, the Agency shall

undertake a condition assessment of the toilets to be cleaned by them, ensuring that the plumbing,

fittings and fixtures are in working condition. The Agency shall inform TCGL for any major repairs

and upgradation. After completion of the repairs, the Agency shall maintain the toilets as per the

service levels mentioned in the RFP and no additional payments or representation regarding the

condition shall be accepted. The Agency shall be required to ensure that the toilets have water supply

at all times and shall supplement the water supply through tankers if so required. The Agency shall

undertake regular cleaning, sweeping, mopping, and sanitization of toilet floors, walls, and partitions,

including all fittings and fixtures. The Agency shall undertake regular replenishment of consumables

(soap, tissue, sanitary bins, air fresheners). The Agency shall also install QR codes at each toilet

for feedback collection from user. The mechanism shall be worked out in consultation with TCGL.

Payments shall be made based on the actual area being cleaned.

10. The Agency shall install QR codes at each site in prominent locations. The locations and the number

of these codes for each site shall be decided in consultation with the Authority. These QR codes

shall enable tourists to provide feedback, which must be transmitted to TCGL and, to the Monitoring

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

Agency, if engaged. The installation of all QR codes shall be completed within forty-five (45)

days from the date of signing of the Agreement.

2.3.2 Human Resources to be deployed

1. Agency shall be required to appoint required number of Cleaning Staff and Supervisors at assigned

areas to conduct cleaning and sanitation activity as well as monitoring of the same.

2. The Agency shall deploy personnel who are pre-trained in the requisite field and oriented towards

the overall outcomes expected under this mandate. The Agency shall ensure that such personnel

are adequately briefed on the safe use of chemicals, consumables, and equipment required for

service delivery.

3. The Agency shall ensure that the resources being deployed are physically and mentally fit. Authority

/ a Monitoring Agency nominated by it may seek records of the same at their discretion.

4. The Agency shall engage only such workers, whose antecedents and character have been

thoroughly verified and shall be responsible to obtain all Applicable Permits as may be necessary or

required under Applicable Laws for similar services. The Agency shall ensure that only adult labour

(between the age of 18 - 58) are deployed towards these works. Employment of child labour will lead

to the termination of the Agreement.

5. The Agency shall provide ID card to each staff (including cleaning staff, supervisors, and managers)

who are deputed under this mandate with their Photograph, Name, Age & Employee No.

6. The Agency shall make efforts to deploy local staff so as offer better employment opportunities to

7. The Agency shall engage resources under following broad categories as below:

1) Cleaning Responsible for day-to-day cleaning activities continuously as specified by

Staff the Authority / a Monitoring Agency nominated by it and ensuring a high

level of cleanliness.

▪ Responsible for cleaning & maintaining allotted area.

▪ Pick up all trash including but not limited to food and tobacco wrappers,

food waste, plastic bottle, wrappers and leaves etc.

▪ Cleaning toilets and refilling of consumables like tissue paper, handwash

▪ Ensure timely replacement of Garbage liners from Dustbins continuously.

▪ Transfer of filled garbage bags from dustbins to identified dumping site /

intermediate collection site in consultation with local authority.

▪ Awareness generation and sensitization.

2) Cleaning ▪ Monitoring of cleaning staff

Supervisor ▪ Fill up daily checklist provided by monitoring agency

▪ Ensure cleaning activity and disposal of waste is carried out as per the

requirements of the tender.

▪ Prepare monthly / fortnightly report for submission to monitoring agency

▪ Awareness generation and sensitization

3) Any other category as required towards the discharge of services under this tender.

8. If in the opinion of the Authority / a Monitoring Agency nominated by it, any of the Agency’s employee

is identified on accord of misconduct, the Authorised Officer shall have the right to ask the Agency

to remove such employee(s) without questioning the decision of the authorised officer.

9. The Agency shall be responsible for all his employees towards observing various regulations and

instructions as may be issued by the office from time to time.

10. The Agency should maintain a detailed record of the staff being deputed including but not limited to

name and address proofs, medical fitness records and police verification if need be.

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

11. The Agency must take into consideration that during fairs / festivals / holidays / political events or

any such big gatherings / weather conditions, they shall be required to depute additional staff,

machinery and all such resources to ensure that the desired levels of cleaning is maintained at all

times. The Agency is expected to account for such eventualities in its financial quote. No additional

payment shall be made in this regard.

12. The Agency must provide uniform to the cleaning staff bearing name and logo of both TCGL and the

Agency. Agency must provide an “Apron/Jacket” to the staff. The design of the uniform and apron

shall be got pre-approved by the Authority.

13. The Agency and the staff deputed by it shall follow all safety rules & byelaws and provide general

safety measures like safety helmets, gloves, safety shoes, PPE, masks etc to the staff as required.

14. The Agency shall, at their own cost, maintain insurance policies in respect of all insurable liabilities

including third party risk and personal injuries. The Authority shall have no liability towards the

resources being deputed by the Agency in this mandate.

15. The Agency shall be liable for meeting all the statutory requirements as provided by the Acts

governing labour laws i.e. Payment of Wages Act 1936, Contract labour (Regulation & Abolition)

Act 1970, Minimum wages Act, Employees Provident funds (EPF) Act 1952, Employee State

Insurance Act including EDLI, Payments of Bonus Act 1965, Payment of Gratuity Act 1972, National,

Casual, Annual Festival, Maternity / paternity Leave Acts as applicable and as amended from time

to time or any other rule framed there under from time to time by the Central or State Government

and or any authority constituted by or under any Law, for the category of persons deployed by

Agency. The Agency shall indemnify the Authority towards any lapses on its part in this regard.

2.3.3 Suggested Minimum Standards for deployment of resources

1. Agency shall be required to deploy a minimum of 1 dustbin for an area of 800 sqm. The capacity of

the dustbin shall be between 60 L to 80 L. The Agency shall replace dustbins promptly in case of

breakage, tampering or any such issues.

2. The Agency shall engage adequate number of supervisory staff to supervise the services being

provided by the Cleaning staff (including general cleaning and others if applicable).

3. The Agency shall deploy adequate number of garbage collection carts, tractors, machineries like

ride-on sweeper, ride on scrubber, walk behind scrubber, water jet and other such equipment that

may be required to provide services as per this tender. The Agency shall endeavour to provide

mechanized cleaning as much as practically possible.

4. The Agency shall have to make their own arrangements towards water supply in case of a disruption

of the same from the local authority. The Agency must ensure that wherever toilets for a part of the

scope, there is uninterrupted supply of water at all times.

5. The Agency shall undertake at least 1 IEC event (one day) per month wherein it shall conduct

sensitization activities towards cleaning and sanitation. The event days can be clubbed as per the

discretion of the Authority. The planning and conduct of the event shall be pre-approved by Authority.

2.3.4 Other Conditions

1. The Agency shall submit daily, fortnightly, monthly, progress reports, Attendance of Staff, Salary

Slips, PF & ESIC statement, grievance if any, Material / Cleaning Tools/ Equipment’s invoices as per

specifications to the Authority/Monitoring agency for verification and review. The format and details

of the same shall be as per the requirements of the Authority / Monitoring Agency.

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

2. The Agency must ensure that the disbursement of the salaries, for the staff being deputed under this

mandate, be done latest by 10th of the next month. The Authority shall not tolerate any disruption of

works in this regard and such a situation shall attract penal provisions.

3. The Agency shall take suitable measures to restrict transmission of any disease while providing

services. Agency shall be required to adhere to the Guidelines / SoPs / instructions as issued by

Ministry of Health and Family Welfare, Ministry of Tourism, GoI and Gujarat Tourism from time to

time regarding the same.

4. Any complain regarding cleaning services whether submitted directly to Agency / Monitoring agency

/ Temple Trust, Local Authority & Authority, should be addressed to promptly and the issue be

resolved at the earliest.

5. The Agency will work in close coordination with various agencies engaged at site to ensure minimum

disruption of work carried out by different agencies. It shall be the responsibility of the Agency to

plan and execute the works strictly in accordance with site instructions and conditions to avoid

hindrance to the work being executed by other agencies

6. The Agency shall provide services strictly in accordance with the terms and conditions of the tender

document and for the areas specified therein. The extent of the area may be increased or decreased,

as determined by the Authority based on site requirements and prevailing conditions. Payments to

the Agency shall be made on a pro-rata basis, calculated against their accepted financial offer.

7. The Agency shall be fully responsible for any damage caused during the provision of services to the

property of the Authority, Temple Trust, general public, public property, or property of local bodies.

The Agency shall rectify such damage at its own cost and risk. In the event of failure to do so, the

cost of rectification shall be recovered from the Agency’s bills, performance security, or retention

money, as applicable.

8. The Agency shall not be permitted to sublet any part of work to any sub-contractor.

9. The Agency shall prepare a detailed checklist of the services as per the requirements of this tender

and get the same approved by the Authority / Monitoring agency. After approval of the checklist, the

Agency shall be required to fill the daily checklist report and submit the same on a daily basis.

10. Shift-wise attendance of all staff shall be recorded through a facial recognition system with

geotagging, capturing the employee’s name and work timings. Attendance reports shall be submitted

to the Authority or its nominated Monitoring Agency via official email within one (1) hour of

commencement and conclusion of each shift.

11. The Agency shall bear sole responsibility for compliance with all statutory requirements and for any

liabilities arising from accidents or casualties occurring during project execution. TCGL shall not be

held responsible for such incidents.

12. In case of any dispute or difference arising relating to interpretation, execution of any clause relating

to this tender document and the Agreement, decision of Managing Director, TCGL will be final and

13. The Authority shall call for periodic review meetings to discuss and review the functioning and

performance of the agencies. A Senior Officer from the agency shall be present for such meetings,

as and when required by the Authority.

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

Penalty Provisions

2.4.1 The Authority shall regularly monitor the cleaning activities either by itself, or through a Monitoring

Agency nominated by them. Non-performance of the services as per the tender conditions and as

per the performance standards shall invite penal provisions.

2.4.2 Sub-optimal performance in any aspect as per the scope of work shall invite a penalty of 0.05% per

incident per site, per day of the monthly fee. Performance shall be monitored across all the points

under “Indicative Performance Standards”, mentioned in the tender document.”, mentioned in the

1) The violations/non-compliances across these heads shall be accounted for separately for each

site. For example, overflowing dustbins on the same day at Chotila and Bagdana shall invite a

penalty of 0.1%.

2) Multiple violations/non-compliances under the same head in one day shall invite a penalty of

0.05% only, for example, if two dustbins are overflowing at Chotila on the same day, a penalty of

0.05% shall be applicable every day until they are fixed.

2.4.3 In an event the Authority engages a Monitoring Agency the evaluation and monitoring parameters

and the penalty provisions, shall be finalized in consultation between the Authority, Monitoring

Agency and the Cleaning Agency. Once the same has been finalized, the penalties shall be actuated

2.4.4 The amount of penalties annually shall be capped at 10% of the annual contract value. In case

the same is breached, the contract shall be terminated and the Authority may forfeit the Performance

Service and the Retention Money and blacklist the Agency for further tenders.

2.4.5 The decision of Managing Director, or the Officer or Agency nominated by them shall be final and

binding on the Agency.

Schedule of Fees & Timelines

2.5.1 The Agency shall raise monthly invoices for the services provided under this Agreement at the end

of each month in the prescribed format as approved by TCGL.

2.5.2 Payments shall generally be released within 15 to 20 days from the date of submission of complete

invoices and supporting documents, subject to verification by TCGL and/or the Monitoring Agency,

if appointed. Applicable taxes, statutory deductions, penalties, and any other recoveries as

applicable under the Agreement shall be deducted from the payments of the Agency.

2.5.3 Along with the invoice, the Agency shall submit supporting details including but not limited to

deployment of manpower and machinery, daily cleaning records, waste collection and disposal

records, attendance records, photographs, complaint records, IEC activities conducted, safety

compliance details, and any other information as required by TCGL. The Agency shall also submit

proof of salary disbursement to deployed staff along with proof of statutory compliances including

PF and ESIC, as applicable.

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

3. Technical Bid Forms

Technical Submission Checklist

Bids must be accompanied with the following documents:

Sr. Enclosures to the Bid Status (Submitted / Page

No. Not Submitted Number

1. Bid Processing Fee & Earnest Money Deposit (Form 6, if EMD

being submitted in the form of a BG)

2. Technical Bid Submission Form (As per Form 1)

3. Power of Attorney for Authorized Representative (As per Form 2)

4. Financial Summary of the Bidder (As per the Form 3)

5. Audited Balance Sheet, Profit and Loss Statements and Annual

6. Letter of Undertaking (As per Form 4)

7. A copy of Registration / Incorporation certificate of Bidder

8. A copy of PAN of Bidder

9. A copy of Tax Registrations of Bidder

10. Copy of a) GST Registration, b) EPFO Registration and c) ESIC

11. Copy of ECR not earlier than the previous month in which the

Tender is published

12. Experience details of the Bidder (As per Form 5)

13. Scanned copy of the documents in a Pen drive

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

Form 1: Technical Bid Submission Form

(on the letterhead of the Bidder)

Managing Director

Tourism Corporation of Gujarat Limited (TCGL)

Nigam Bhavan Sector 16, Block C, First Floor,

Nr. GH 4½ Bus Stand, Gandhinagar – 382

Subject: Submission of Bid for Selection of Agencies for providing Cleaning and Sanitation Services

across various tourist locations in Gujarat

1. We are submitting this Bid on our own.

2. If a Bidder is nominated as Preferred Bidder, we understand that it is on the basis of the technical,

financial & organizational capabilities and experience of the Bidder taken together. We understand

that the basis for our qualification will be the complete Bid documents submitted along with this letter

and that any circumstance affecting our continued eligibility as per RFP or any circumstance which

would lead or have led to our disqualification, shall result in our disqualification under this Bidding

3. We undertake, if our Bid is accepted, to complete the Project within in the stipulated time.

4. We confirm that all documents uploaded online as part of our Technical Bid are also being

submitted in physical form. In the event of any discrepancy between the online and physical

submissions, we acknowledge that the responsibility for such mismatch rests solely with

5. We agree to abide by this Bid for a period of 180 (one hundred and eighty) days from the Bid Due

Date fixed for receiving the same and it shall remain binding upon us and may be accepted at any

time before the expiry of that period.

6. In the event of our Bid being accepted, we agree to enter into a formal Agreement with the

Authority, incorporating the conditions of the Bid including the addendum, if issued. This Bid and

the LOA issued by the Authority in lieu of its acceptance shall form part of the Agreement to be

signed between the Preferred Bidder (the “Agency”) and the Authority.

7. We agree that if we fail to fulfil any of the conditions mentioned at RFP (or any subsequent

modification / addendum / corrigendum), Authority has the right to forfeit the Bid Security being

furnished by us along with this Bid.

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

8. Notwithstanding any qualifications of conditions, whether implied or otherwise, contained in our Bid

we hereby represent and confirm that our Bid is unqualified and unconditional in all respects.

9. We understand that Authority is not bound to accept any or all Bids it may receive.

10. We declare that we have disclosed all material information, facts and circumstances, which would

be relevant to and have a bearing on the evaluation of our Bid and selection as Agency.

11. We do also certify that all the statements made and / or any information provided in our Bid are true

and correct and complete in all aspects.

12. We declare that in the event that Authority discovers anything contrary to our above declarations,

it is empowered to forthwith disqualify us and our Bid from further participation in the Bid evaluation

process and forfeit our Bid Security.

13. If negotiations are held during the period of validity of the Bid, we undertake to negotiate on the

basis of the proposed staff. Our Bid is binding upon us and subject to the modifications resulting

from negotiations.

14. We understand that the bid document, including all enclosures as a part of the bid and technical

presentation, shall become the property of the Authority.

15. We understand that by participating in this Tender, we give the Authority unconditional rights to

reproduce (in part or full) the concept design, drawings, rendering, walk through, models etc.

submitted as a part of the Presentation, without engaging our services and through another Agency

for this project. We agree not to assert any claims of ownership or infringement against the Authority

and shall raise no claim in this regard.

16. We understand you are not bound to accept any Bid you receive.

17. Our organization details are as follows:

S. No Particulars Details

1. Basic Information of Bidder

a) Name of Bidder

b) Registered Address

c) Address of the corporate headquarters and its branch

office(s), if any, in India

d) Offices in Gujarat, if yes, provide details

e) Date of incorporation and / or commencement of business

Bidder is a Private / Public Limited Company or

f) Partnership Firm (including LLP) or Proprietorship

Please give details & enclose relevant papers / certificates

g) Details of Income Tax Registration (Enclose PAN and GST

h) Ownership of the Organization*

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

S. No Particulars Details

(List of stakeholders / members who own 10% or more

stocks & their interest in the company

i) List of Current Directors

j) Other key management personnel

2. Brief description of the Company including details of its

main lines of business.

3. Details of ESIC Fund Registration (enclose certificate)

4. Details of EFPO Fund Registration (enclose certificate)

Available human resources (as per ECR not earlier than the

5. previous month in which the Tender is published) on roles

of the Bidder (include ECR details)

Details of individual who will serve as the point of contact /

communication within the Company:

6. (b) Designation

(c) Official Address

(d) Telephone Number / Mobile

(e) Official E-Mail Address

Yours Sincerely,

Authorized Signature (in Full and Initials)

Name and Title of Signatory:

Name of Firm: Address:

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

Form 2: Format for Power of attorney (PoA) for Authorized Signatory

(On Requisite Stamp Paper)

Know all men by these presents, we ____________________ (name and address of the registered office of the

Bidder do hereby constitute, appoint and authorize Mr. / Ms. __________________R/o ___________(name and

address of residence) who is presently employed with us and holding the position of ______________, as our

attorney, to do in our name and on our behalf, all such acts, deeds and things necessary in connection with or

incidental to the bid of the bidder ______________ (please state the name of the Bidder), for Request for

Proposal (RFP) for Selection of Agencies for providing Cleaning and Sanitation Services across various

tourist locations in Gujarat including signing and submission of all documents and providing information /

responses to the Authority, representing us in all matters in connection with our bid for the said Project, including

but not limited to:

• To act as the Company’s official representative for submitting the Bid comprising Capability Statement,

Technical Bid and Price Bid for the said project and other relevant documents in connection therewith;

• To sign all the necessary documents, papers, testimonials, applications, representations and

correspondence necessary and proper for the purpose aforesaid;

• To tender documents, receive and make inquiries, make the necessary corrections and clarifications to the

Bid and other documents, as may be necessary;

• To do all such acts, deeds and things in the name and on behalf of the Company as necessary for the purpose

We hereby agree to ratify all acts, deeds and things done by our said attorney pursuant to this Power of Attorney

and agree that all acts, deeds and things done by our aforesaid attorney shall and shall always be deemed to have

been done by us.

(Name, Title and Address)

………………….(Signature)

(Name, Title and Address of the Attorney / Bid Signatory)

• To be executed by the Bidder.

• The mode of execution of the Power of Attorney should be in accordance with the procedure, if any, laid

down by the applicable law and the charter documents of the executants(s) and when it is so required the

same should be under common seal affixed in accordance with the required procedure.

• Also, wherever required, the executant(s) should submit for verification the extract of the charter documents

and documents such as a resolution / Power of attorney in favour of the Person executing this Power of

Attorney for the delegation of power hereunder on behalf of the executant(s).

• For a Power of Attorney executed and issued overseas, the document will also have to be legalised by the

Indian Embassy and notarised in the jurisdiction where the Power of Attorney is being issued.

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

Form 3: Format for Financial Summary of the Bidder

(On the letterhead of the Chartered Accountant or Statutory Auditor)

Annual Turnover of the Bidder

S. No Financial Year Standalone Turnover (exclusive of taxes in INR)

[Average Annual Turnover] [indicate sum of above divided by 3]

Note: 1) Please provide turnover details for any three consecutive financial year ending on 31st March 2025 or

The Audited Balance Sheets for the corresponding years shall be submitted for the same.

Certificate from the Statutory Auditor

This is to certify that [name of Bidder] [registered address] has Standalone Revenue as shown above against

the respective years.

Name of Authorized Signatory

Name of Bidding Firm

Signature of Authorized Signatory

Seal of Audit Firm

1. The Bidder shall submit corresponding audited annual reports (financial statements: balance sheets, profit

and loss account, notes to accounts etc.) in support of the financial data duly certified by statutory auditor/s.

In case, company does not have statutory auditor/s, it shall be certified by the chartered accountant that

ordinarily audits the annual financials of the company.

2. The Document as furnished above shall be verified online through the UDIN and the Balance Sheets. Bidders

are advised to ensure that the details as per this form are reproduced online accurately.

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

Form 4: Format for Letter of Undertaking

(Same should be furnished by the Bidder on its letter head)

Managing Director

Tourism Corporation of Gujarat Limited (TCGL)

Nigam Bhavan Sector 16, Block C First Floor,

Nr. GH 4½ Bus Stand, Gandhinagar – 382

Subject: Submission of Bid for Selection of Agencies for providing Cleaning and Sanitation Services

across various tourist locations in Gujarat

With reference to this tender, I/We confirm the following:

1. Declaration for Not Blacklisted: I/We hereby confirm that our firm has not been banned or blacklisted by any

government organisation / Financial institution / Court / Public Sector Unit / Central Government / State

Government as on the Bid submission Date.

We also undertake that in case of banning or blacklisting of our firm / agency, by any government organisation

/ Financial institution / Court / Public sector Unit / Central Government / State Government after bid submission

date but on or before the Bid Due Date, our bids will not be entertained for evaluation.

2. Indemnity Undertaking:

a. I / We on behalf of our firm, hereby agree and undertake that I / We have understood all the rules,

regulations, guidelines and procedures and all staff Technical & Non-Technical working on behalf of our

firm will abide by all the rules, regulations, guidelines, and procedures.

b. I / We also declare that our firm will be responsible for any safety violations / accident etc. in providing

services as per the conditions of the Agreement. Authority will not be responsible in case of any accident

/ incident and will not compensate financially or otherwise. I / we hereby declare that I am / we are sole

responsible on behalf of the firm for giving such declaration.

3. Anti-Collusion Certificate: I / We hereby certify and confirm that in the preparation and submission of this

Bid, we have not acted in concert or in collusion with any other Bidder or any other person(s) and also not

done any act, deed or thing which is or could be regarded as anti-competitive, restrictive or monopolistic trade

We further confirm that we have not offered nor will offer any illegal gratification in cash or kind to any person

or agency in connection with this Bid.

4. Litigation: I / We hereby certify and confirm that we do not have any litigation that may impact / affect /

compromise the delivery of services as required under this RFP and the Agreement.

Dated this ______________ Day of ________________, YYYY

Name of the Bidder

Signature of the Authorized Signatory

Name of the Authorized Signatory

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

Form 5: Format for Showcasing Experience

Sr. Name & Status of Project Client Duration of Documentary

no location of the Completion Fee engagement Evidence

project (Completed / (exclusive (MM/YY to (Work order,

Ongoing with of taxes) MM/YY / Agreement,

at least 1 ongoing) completion /

year of performance

services) certificate)

A. Government Clients

B. Private Clients

1) Add rows as required

2) Each project profile has to be duly supported by documentary evidence from the client’s side like Work

Order, Agreement, Completion / ongoing with at least one year of delivering continuous services.

3) Bidders are advised to highlight relevant sections of the documentary evidence for quick reference of

4) Projects without evidence shall be rejected. Only eligible projects (as per terms & conditions as provided

in RFP) shall be considered for eligibility and marking.

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

Form 6: Format of Bank Guarantee

(On Requisite Stamp Paper)

This Deed of Guarantee is made on this ______day of __________, YYYY at ________________ by

__________________Bank and having its Registered Office at _______and inter alia an operational Branch Office

at _____, Gandhinagar (hereinafter referred to as “the Bank” or “the Guarantor”, which expression shall unless it

be repugnant to the subject or context hereof be deemed to include its successors and assigns) in favour of

‘Tourism Corporation of Gujarat Limited’ (hereinafter referred to as “TCGL” which expression shall unless it be

repugnant to the subject or context hereof be deemed to include its successors and assignees).

WHEREAS, TCGL has undertaken the process of competitive bidding for selection of an Agency for providing

services related to “Selection of Agencies for providing Cleaning and Sanitation Services across various

tourist locations in Gujarat” for which purpose TCGL issued a Request for Proposal (“RFP”) inviting Bids from

the Bidders to execute the Scope of Work specified therein (“Project”);

WHEREAS, [name of Bidder] (hereinafter called “the Bidder”) has submitted his Bid dated [date] for the

implementation of the Project (hereinafter called “the Bid”).

1. [name of the Bank] at the request of the Bidder, do hereby in terms of the RFP, irrevocably, unconditionally

and without reservation guarantee the due and faithful fulfilment and compliance of the terms and

conditions of the RFP by the said Bidder and unconditionally and irrevocably undertake to pay forthwith

to TCGL an amount of Rs. __________ (Rupees ________ ________ _________ only) (hereinafter

referred to as the “Guarantee”) as our primary obligation without any demur, reservation, recourse,

contest or protest and without reference to the Bidder if the Bidder shall fail to fulfil or comply with all or

any of the terms and conditions contained in the said RFP.

2. Any such written demand made by TCGL stating that the Bidder is in default of the due and faithful

fulfilment and compliance with the terms and conditions contained in the RFP shall be final, conclusive

and binding on the Bank.

3. We, the Bank, do hereby unconditionally undertake to pay the amounts due and payable under this

Guarantee without any demur, reservation, recourse, contest or protest and without any reference to the

Bidder or any other person and irrespective of whether the claim of TCGL is disputed by the Bidder or not,

merely on the first demand from TCGL stating that the amount claimed is due to TCGL by reason of failure

of the Bidder to fulfil and comply with the terms and conditions contained in the RFP including failure of

the said Bidder to keep its Bid open during the Bid validity period as set forth in the said RFP for any

reason whatsoever. Any such demand made on the Bank shall be conclusive as regards amount due and

payable by the Bank under this Guarantee. However, our liability under this Guarantee shall be restricted

to an amount not exceeding Rs. __________ (Rupees ________ ________ _________ only).

4. We, the Bank, further agree that TCGL shall be the sole judge to decide as to whether the Bidder is in

default of due and faithful fulfilment and compliance with the terms and conditions contained in the RFP

including, inter alia, the failure of the Bidder to keep its Bid open during the Bid validity period set forth in

the said Bidding Documents, and the decision of TCGL that the Bidder is in default as aforesaid shall be

final and binding on us, notwithstanding any differences between TCGL and the Bidder or any dispute

pending before any Court, Tribunal, Arbitrator or any other authority.

5. The Guarantee shall not be affected by any change in the constitution or winding up of the Bidder or the

Bank or any absorption, merger or amalgamation of the Bidder or the Bank with any other person.

6. In order to give full effect to this Guarantee, TCGL shall be entitled to treat the Bank as the principal

debtor. TCGL shall have the fullest liberty without affecting in any way the liability of the Bank under this

Guarantee from time to time to vary any of the terms and conditions contained in the said RFP or to extend

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

time for submission of the Bids or the Bid validity period or the period for conveying acceptance of Letter

of Invitation by the Bidder or the period for fulfilment and compliance with all or any of the terms and

conditions contained in the said RFP by the said Bidder or to postpone for any time and from time to time

any of the powers exercisable by it against the said Bidder and either to enforce or forbear from enforcing

any of the terms and conditions contained in the said RFP or the securities available to TCGL, and the

Bank shall not be released from its liability under these presents by any exercise by TCGL of the liberty

with reference to the matters aforesaid or by reason of time being given to the said Bidder or any other

forbearance, act or omission on the part of TCGL or any indulgence by TCGL to the said Bidder or by any

change in the constitution of TCGL or its absorption, merger or amalgamation with any other person or

any other matter or thing whatsoever which under the law relating to sureties would but for this provision

have the effect of releasing the Bank from its such liability.

7. Any notice by way of request, demand or otherwise hereunder shall be sufficiently given or made if

addressed to the Bank and sent by courier or by registered mail to the Bank at the address set forth

8. We undertake to make the payment on receipt of your notice of claim on us addressed to [name of Bank

along with branch address] and delivered at our above branch which shall be deemed to have been

duly authorised to receive the said notice of claim.

9. It shall not be necessary for TCGL to proceed against the said Bidder before proceeding against the Bank

and the guarantee herein contained shall be enforceable against the Bank, notwithstanding any other

security which TCGL may have obtained from the said Bidder or any other person and which shall, at the

time when proceedings are taken against the Bank hereunder, be outstanding or unrealised.

10. We, the Bank, further undertake not to revoke this Guarantee during its currency except with the previous

express consent of TCGL in writing.

11. The Bank declares that it has power to issue this Guarantee and discharge the obligations contemplated

herein, the undersigned is duly authorised and has full power to execute this Guarantee for and on behalf

12. For the avoidance of doubt, the Bank’s liability under this Guarantee shall be restricted to Rs. __________

(Rupees ________ ________ _________ only). The Bank shall be liable to pay the said amount or any

part thereof only if the Authority serves a written claim on the Bank in accordance with paragraph 8 hereof.

13. This Guarantee will remain in force up to 180 (One hundred and eighty) days from the Due Date (inclusive

of due date) for submission of the Bid, inclusive of a claim period of 60 (sixty) days or for such extended

period as may be mutually agreed between TCGL and the Bidder, and agreed to by the Bank, and shall

continue to be enforceable till all amounts under this Guarantee have been paid.

14. The jurisdiction in relation to this Guarantee shall be the Courts at Gandhinagar, Gujarat and Laws in India

shall be applicable.

IN WITNESS WHEREOF the Guarantor has executed this Guarantee on this _____ day of _______________and

year first herein above written.

SIGNED, SEALED AND DELIVERED

For and on behalf of

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

(i) The Bank Guarantee should contain the name, designation and code number of the officer(s) signing the

(ii) The address, telephone number and other details of the Head Office of the Bank as well as of issuing Branch

should be mentioned on the covering letter of issuing Branch.

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

Annexure 1: Financial Bid Submission Form

Managing Director

Tourism Corporation of Gujarat Limited (TCGL)

Nigam Bhavan Sector 16, Block C First Floor,

Nr. GH 4½ Bus Stand, Gandhinagar – 382

Subject: Submission of Bid for Selection of Agencies for providing Cleaning and Sanitation Services

across various tourist locations in Gujarat

We, the undersigned, offer to provide the services for the above in accordance with your Request for Proposal

dated [Date], and our (Technical and Financial Bid). Our Financial Bid for the captioned subject is as below:

Sr. No Section Base Price Additional Total Annual

1 Central Gujarat (area - 4,01,011 sqm)

2 Kutch (area - 4,20,589 sqm)

3 North Gujarat (area - 5,19,176 sqm)

4 Saurashtra (area - 5,59,234 sqm)

5 South Gujarat (area - 4,53,550 sqm)

Bidders are only required to fill up the details provided in Column C.

The financial bid which is inclusive of all taxes excluding GST. Amount of GST, as applicable at the time of billing,

shall be borne additionally by the Authority

Our Financial Bid shall be binding upon us subject to the modifications resulting from negotiations, up to expiry of

the validity period of the Bid, i.e., [Date].

We understand we shall be allotted only one zone, as per the terms and conditions of the RFP.

We undertake that, in competing for (and, if the award is made to us, in executing) the above project, we will

strictly observe the laws against fraud and corruption in force in India namely "Prevention of Corruption Act 1988".

We understand that you are not bound to accept any Bid you receive.

1. Financial Bid to be submitted online only on n-procure website.

2. The format as given above is for representation purpose only. The format at n-procure might vary.

Bidders are requested to review the format as provided at n procure and submit financial bid after reading

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

Annexure 2: List of Banks

Bidders are requested to take note of the list of banks in case the Bid Security is being submitted in the form of

Bank Guarantee.

As per the GR No. FD/MSM/e-file/4/2025/2712/D.M.O. dated 1st April 2026, issued by the Finance Department,

Government of Gujarat, Bank Guarantees from the following banks would be accepted:

• Guarantees issued by following banks will be accepted as SD/EMD on a permanent basis.

1) All Nationalised Banks.

• Guarantees issued by following Banks will be accepted as SD/EMD for period up to March 31, 2027. The

validity cut-off date in GR is with respect to date of issue of Bank Guarantee irrespective of date of termination

of Bank Guarantee.

1. AXIS Bank 23. South Indian Bank

2. AU Small Finance Bank 24. Standard Chartered Bank

3. Bandhan Bank 25. Tamilnad Mercantile Bank

4. City Union Bank 26. Ujjivan Small Finance Bank

5. CSB Bank 27. YES Bank

6. DBS Bank India Limited 28. Ahmedabad Mercantile Co-op. Bank

7. DCB Bank 29. Nutan Nagrik Sahkari Bank Ltd.

8. Dhanlaxmi Bank 30. Rajkot Nagarik Sahakari Bank Ltd.

9. Equitas Small Finance Bank 31. Saraswat Co-Operative Bank Ltd

10. FEDERAL Bank 32. SBPP Co-operative Bank Ltd.

11. HDFC Bank 33. SVC Co-Operative Bank Ltd.

12. HSBC Bank 34. The Cosmos Co-op Bank Ltd.

13. ICICI Bank 35. The Gujarat State Co-operative Bank

14. IDBI Bank 36. The Surat District Co-op Bank

15. IDFC First Bank 37. The Surat People's Co. Op. Bank Ltd

16. IndusInd Bank 38. The Baroda Central Co-operative Bank

17. Jammu and Kashmir Bank 39. The Panchmahal District Co-operative Bank

18. Jana Small Finance Bank 40. The Kalupur Commercial Co-op. Bank

19. Karnataka Bank 41. The Rajkot Commercial Co-operative Bank

20. Karur Vysya Bank 42. The Banaskantha Mercantile Co-op. Bank Ltd.

21. Kotak Mahindra Bank 43. Gujarat Gramin Bank

All the eligible banks are instructed to collect the original documents / papers of guarantee from the concerned

tendering authority.

GR can be downloaded from the following link:

https://financedepartment.gujarat.gov.in/Documents/DMO_2941_01-Apr-2026_744.pdf

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

Annexure 3: Indicative Performance Standards

S. No. Service Level Minimum Requirement

1. Sweeping & mopping of floors Continuous

2. Removal of flowers, leaves, offerings, food packets, bottles etc. The Continuous

Agency must ensure that there are no visible garbage and garbage in

undesignated places, in the areas handed over to them.

3. Removal of floating impurities, garbage, plastic bags, bottles, carcass Continuous

from the water edge and beaches

4. Washing, scrubbing floors and walls, to remove stains and drying. Alternate day

Caution of wet floor should be used to avoid accidents.

5. Dusting / cleaning in the project facility of all furniture, sills, counters, 2 Times / Day

screens, light fittings, signage, doors, door frames, fittings and glass

panes, shoe stalls, sit outs, etc.– wet and dry cleaning as required

6. Sweeping of streets 2 Times / Day

7. Washing of street, access roads etc. As required

8. Routine housekeeping (including cleaning services as per the scope of 2 Times / Day

work) of all the premises in the project facility

9. Cleaning of Toilets (wherever applicable). Minimum 4 times a day or

more frequently depending

10. Ensuring water supply at the toilets All times

11. Ensuring availability of materials like – freshener blocks, tissue papers, All times

hand wash, sanitizer at all toilets

12. Inhalation of QR codes for feedback in toilets - The Agency shall install All toilet locations and

QR codes for feedback at all the toilets & Locations being cleaned by should be maintained in

them. A user should be able to register a complaint through these QR workable condition

codes which shall be received by the Monitoring Agency as well as

13. Cleaning of drains / open channels Once / Day

14. Ensuring water supply in the toilets (wherever applicable) All times

15. Deployment of Dustbins (design shall be finalized in consultation with 1 per 800 sqm

16. Cleaning of dustbins / waste bins and disposing the same up to the 2 Times / Day

main container or garbage collection point. The Agency shall ensure

that no foul smell is emitting from the dustbins and that they are not

overflowing at any time.

17. Segregation, collection and transfer or garbage at designated located 2 Times / Day

18. Cleaning of External surface including glass façade, stone façade, Once a Month

external building surface etc.

19. Cleaning of all water bodies (wherever applicable) Once / Day or more, if so

20. Cleaning of all lamps, street-light poles, railing lamps, foot lights, On Alternate Days

bollards lamps, fans, tube lights, CFL's etc.

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

S. No. Service Level Minimum Requirement

21. Ensuring no vegetal growth on the temple facades / similar surfaces or As required

non-designated areas

22. Staff to wear approved uniform All times

23. Staff using PPE, depending on the scope of work All times

24. Polishing of marble and other such stones surfaces Once a month or as

25. Cleaning of furniture, Wall frames, Furniture, Table, Chairs etc Once / Day

(wherever applicable)

26. Cleaning of cobwebs Once in 15 days

27. Maintenance of water lines connected to sprinklers and other taps Once in Quarter/as per

28. Conducting IEC Event as per approved format Once a month

29. Installation of sign boards (6X4 foot) 1 sign board per

30. Resolution of work deficit (regular matters) raised by Authority / Within 1 hour

Monitoring Agency / Visitor feedback through QR

31. Resolution of work deficit for aspects like – visible garbage, any aspect Within 30 minutes

related to toilets and dustbins, as per the scope of work raised by

Authority / Monitoring Agency / Visitor feedback through QR

32. Disbursement of staff salaries By 10th of next month.

Note: Bidders are requested to take note that these are the minimum requirements. The deployment and

cleaning frequency shall have to be augmented during increased footfalls, fairs and festivals, to maintain

the desired levels of cleanliness. No additional payment shall be made in this regard.

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

Annexure 4: Details of cleaning locations

Zone wise summary

Zone Number of sites Total area (in sqm)

1. Central Gujarat 8

3. North Gujarat 9

4. Saurashtra 10

5. South Gujarat 8

Detailed breakup

Sr. No Name of location Zone Area in Sq.m.

1 Kalesri Central Gujarat

2 Chandod-Kamali Central Gujarat

3 Maangadh Central Gujarat

4 Ashapura – Piplav, Anand Central Gujarat

5 Galteshwar Central Gujarat

6 Sardar Vallabhbhai Patel Memorial Central Gujarat

7 Zand Hanuman Central Gujarat

8 Santram Mandir-Nadiad Central Gujarat

9 Mandvi beach Kutch

10 Koteshwar Kutch

11 Mata No Madh Kutch

12 Dholavira Kutch

13 Kalo Dungar Kutch

14 White Desert (refer note below) Kutch

15 Jesal Toral Kutch

16 Lakhpat Kutch

17 Mahudi North Gujarat

18 Modhera Sun Temple North Gujarat

19 Bechraji North Gujarat

20 Rani Ki Vav North Gujarat

21 Sankheshwar North Gujarat

22 Polo Forest North Gujarat

23 Khedbrahma North Gujarat

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

Sr. No Name of location Zone Area in Sq.m.

24 Sapteshwar North Gujarat

25 Adalaj Step Well North Gujarat

26 Khodiyar Mata-Bhavnagar Saurashtra

27 Chorvad Beach Saurashtra

28 Madhavpur Beach Saurashtra

29 Chotila Saurashtra

30 Bagdana Saurashtra

31 Khijadiya Bird Sanctuary Saurashtra

32 Darbargadh Palace -Morbi Saurashtra

33 Virpur Saurashtra

34 Khodiyar Mata Temple-Galdhara Saurashtra

35 Ghelasomnath Saurashtra

36 Saputara South Gujarat

37 Devmogra South Gujarat

38 Harshad Mata - Rajpipla South Gujarat

39 Dandi Beach & Village Saifee Villa South Gujarat

40 Suvali Beach South Gujarat

41 Tithal Beach South Gujarat

42 Gaumukh South Gujarat

43 Unai Mata South Gujarat

Note: Barring White Desert in Kutch, the services as per the requirements of this tender shall be provided for at

least two shifts on a year-round basis. For White Desert the services shall be provided for a period of 06 months,

during the Rann Utsav.

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

Annexure 5: Process of Award of Works in Special Conditions

The procedure of awarding work based on Least Cost Basis including Assessment of Least Cost to the Authority under Special

Circumstances i.e. when an Agency becomes L1 bidder in more than one zone.

A Bidder will be required to apply for all the zones. However, Award of work to an Agency shall be limited to one zone only.

Following procedure shall be followed for the selection of the most preferred bidders:

Scenario 1: A unique Agency emerges as L1 Bidder in each zone

In such a scenario, work shall be awarded to respective L1 bidders.

Scenario 2: One Agency emerges as L1 Bidder in 2 Zones

Zone 1: Central Zone 3: North Zone 4: Zone 5: South

Gujarat Gujarat Saurashtra Gujarat

Agency 6 has emerged as L1 bidder for two zones but can be awarded only 1. The decision for award shall be based on the

highest difference between the L2 and L1 quotes.

Zone 1: Central Gujarat Zone 2: Kutch

So, Zone 1: Central Gujarat shall be awarded to Agency 6 & Zone 2: Kutch will be awarded to Agency 7 as it has emerged as

new L1 bidder. Accordingly, works shall be awarded as below:

Zone 1: Central Gujarat Agency 6 L1

Zone 2: Kutch Agency 7 New L1

Zone 3: North Gujarat Agency 4 L1

Zone 4: Saurashtra Agency 9 L1

Zone 5: South Gujarat Agency 1 L1

Scenario 3: Two agencies have emerged as L1 bidders

Zone 1: Central Zone 3: North Zone 4: Zone 5: South

Gujarat Gujarat Saurashtra Gujarat

RFP | Selection of an Agency for providing Cleaning and Sanitation Services across various tourist locations in Gujarat

Agency 6 has emerged as the L1 bidder for Zone 1 and 2 and Agency 4 has emerged as the L1 bidder for zones 3 to

Zone 1: Central Zone 3: North Zone 4: Zone 5: South

Gujarat Gujarat Saurashtra Gujarat

So, in the first round, Agency 6 (L1) shall be awarded Zone 1, Agency 7 (New L1) shall be awarded Zone 2 and Agency 4 (L1)

shall be awarded Zone

Since Agency 8 has emerged as “New L1 in both Zone 3 and 4, another round of iteration shall be conducted as below:

Zone 3: North Gujarat Zone 4: Saurashtra

Thus Agency 8 shall be awarded Zone 3 and Agency 1 Zone

Accordingly, works shall be awarded as below:

Zone 1: Central Gujarat Agency 6 L1

Zone 2: Kutch Agency 7 New L1

Zone 3: North Gujarat Agency 8 New L1

Zone 4: Saurashtra Agency 1 New L1

Zone 5: South Gujarat Agency 4 L1

In all the above-mentioned scenarios, if so required the iterations of (new) L1, L2, L3…. and so on may be repeated

until the most economically advantageous combination for the Authority has been achieved.