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Tender Value
Refer Docs
EMD Value
₹50,000
Closing Date
11 Sept 2026, 3:00 pm6d left
Executive Engineer (HQ)
Office of the Executive Engineer (HQ), Jalkal Vibhag, Nagar Nigam, Aishbagh, Lucknow.
Unit Rate Contract of AI Voicebot-based Citizen Complaint Registration, Routing and Grievance Management System in Jalkal Vibhag, Nagar Nigam, Lucknow.
2026_DOLBU_1179969_1
1312/EE (HQ)/2026-27 Dated-25-08-2026
Open Tender
Miscellaneous Services
Item Wise
30 days
Jalkal Vibhag, Nagar Nigam, Aishbagh
Refer to tender
2 documents required · 2 mandatory
₹5,900
Executive Engineer (HQ)
₹50,000
27 Aug 2026
27 Aug 2026
11 Sept 2026
27 Aug 2026
11 Sept 2026
27 Aug 2026
27 Aug 2026 - 11 Sept 2026
| Sl No | Description | Qty | Unit | Est. Rate | Est. Amount |
|---|---|---|---|---|---|
| 1 | One-time System Setup and Implementation
(Includes solution configuration, Jalkal complaint workflows, Hindi-English voicebot setup, dashboard configuration, basic API/SIP integration, testing, UAT, training and go-live support.) | 1 | job | - | - |
| 1.01 | Server, Platform, Support and Maintenance
(Includes cloud/server infrastructure, TalkAccel platform operations, AI pipeline management, monitoring, backups, routine maintenance and technical support.) | 1 | Per month | - | - |
| 1.02 | Concurrent Voice Channels - up to 10 channels
(Provides capacity for up to 10 simultaneous voice calls. Capacity beyond 10 channels shall be quoted separately and activated only with departmental approval.) | 1 | Per month | - | - |
| 1.03 | Voicebot Call Usage
(Charged on actual voicebot usage. Detailed call records and minute-wise usage statement shall accompany the monthly invoice.) | 1 | Per minute | - | - |
| 1.04 | WhatsApp/SMS/Telecom third-party usage
Charged at prevailing provider rates wherever used and only against verifiable usage records. | 1 | Per Message (SMS) | - | - |
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