Upkeep & Maintenance of Running Rooms at HTE & MURI, which includes preparation & serving of meals (Subsidized & Non-subsidized) to the occupants at running room HTE, and cleaning, gardening of running rooms at HTE & MURI both for a period of 1 year (365 days).

Special Financial Criteria:As per clause 2.6.1.2 of GCC for service,2018 (Financial Standing): The bidder will be qualified only if they have minimum financial capabilities as below:-(1)ANNUAL TURNOVER:- The bidder should have an aggregate financial turn over not less than 1.5 times of the advertised Bid value during the last three previous financial years and in the current financial year upto the date of opening of the tender. The audited balance Sheet reflecting the financial turn over duly certified by the Chartered Accountant with stamp, signature & membership number shall be considered (2)LIQUIDITY:- (i) The bidder should have to access to or has available liquid assets, lines of credit & other financial means to meet cash flow that is valued at 5% of the estimated bid value net of applicant's commitments for other contracts. The last audited balance Sheet and/or Banking reference duly certified by the Chartered Accountant with stamp, signature & membership number shall be submitted by the bidder along with bid. (ii) Banking reference should contain in clear terms the amount that bank will be in a position to lend for this work to the applicant/member of the joint venture/Consortium. In case the net current assets (as seen from the balanced sheets) are negative, only the Banking references will be considered. Otherwise the aggregate of the Net Current Assets and submitted Banking references will be considered for working out the Liquidity. (iii) The banking reference should be from a scheduled bank in India and it should not be more than 03 (three) months old as on date of submission of bids. In case of JV firms overall liquidity of JV firm shall be assessed by arithmetic sum of liquidity of all members of JV.N.B. (i) Bidders have to upload documents as asked in item no. 1 & 2 under Financial Criteria, However, in addition bidders may upload the document for financial data duly certified by chartered accountant with her stamp, Signature and membership number in the sample format in Annexure-IV.(ii) Sample format for banking reference for liquidity in Annexure-IVA.

Special Technical Criteria:As per clause 2.6.1.1 of GCCS-2018 the bidder will be qualified only if they have minimum eligibility criteria as specified below:-Work Experience:-The bidder should have satisfactorily completed in the last three previous financial years and the current financial year upto the date of opening of the tender, one similar single service contract for a minimum of 35% of advertised value of the bid."Completed Service Contract" includes on-going service contract subject to payment of bills amounting to at least 35% of the advertised value of the bid. Similar service contract as above means - "Tenderer(s) having executed the Housekeeping and Catering works in Indian Railways, Govt./Public sector undertakings." (Authority: CEE/GRC's approval vide note no. EL/OPTG/Store/1 dtd.19.03.2015)Work experience certificate from private individual shall not be accepted. Certificate from Public listed company/Private company/Trusts having annual turnover of Rs 500 crore and above subject to the same being issued from their head office by a person of the company duly enclosing his authorization by the Management for issuing such credentials. On the issue of 'Completed Service Contract that includes on-going service contract also subject to payment of bills amounting to at least 35% of the advertised value of the bid' as reflected in the Spl. technical criteria above, it is further to mention that------"In case of a tenderer has executed such a work or is continuing with an ongoing one in which the specific work of Housekeeping and Catering works "exists in a composite form with other works, the tenderer shall have to submit the part payment value of the Housekeeping and Catering works" only required for the tender published & the same to be certified by competent authority under whom the work has been done". N.B. Bidders may to upload documents of completion certificate. Sample format for completion certificate for work experience in Annexure-III. ( Click here to download Format)

This contract (Upkeep & Maintenance of Running Rooms at HTE & MURI, which includes preparation & serving of meals (subsidized & Non-subsidized) to the occupants at running room HTE, and cleaning, gardening o f running rooms at HTE & MURI both for a period of 1 year (365 Days) will be governed by both the Indian Railways General Condition of Contract for Services 2018, as updated from time to time and all special conditions mentioned in these tender documents as well.

It is mandatory for the tenderer to follow the same GCC for Service - 2018 issued by Ministry of railways with upto date correction slip will be binding to the instant tender. GCC for Service -2018 will be available on official website of Ministry of Railway and can be down loaded as PDF File.

Tenderer should download the PDF file and go through it and comply with all the stipulations of the GCC for service -2018. In case of conflict between stipulation of GCC for service -2018 and Terms and conditions of the tender document, the Terms and Conditions of tender document will prevail. Decision of DEE (OP)-I/RNC shall be 'final and binding' in case of any disputes.

Contractor will ensure to comply all the Legal Obligations/Statutory provisions of Labour laws, in this regard an information in the form of Annexure-VI shall be furnished by the Contractor and submit along with the bid.Bids without information in the form of Annexure-VI shall be summarily rejected.

Tenderer are required to upload copy of EPF, ESI registration number, Permanent Account Number, GSTN Registration no.

The scope of work may be increased/ decreased as per requirement of Railway.

Tenderer must have valid PF code number. Tenderer should upload document with respect to valid PF code number . Bill will be cleared only after verification of PF challan paid for previous month among all other statutory dues by the contractor/establishment

Please enter the percentage of local content in the material being offered. Please enter 0 for fully imported items, and 100 for fully indigenous items. The definition and calculation of local content shall be in accordance with the Make in India policy as incorporated in the tender conditions.

The contractor shall be responsible for carrying out all Legal Obligations as may be required by law.

As per clause 6.4 (Provision of contract Labour Regulation and Abolition Act, 1970/Rule 1950): Sub-clause 6.4.1 The Contractor shall comply with the provision of the contract labour (Regulation and Abolition) Act, 1970 and the contracts labour (Regulation and Abolition) Central Rules 1971 as modified from time to time, wherever applicable and shall also indemnify the Railway from and against any claims under the aforesaid Act and the Rules.

As per clause 6.4.11 (Payment of wages): (a) The responsibility for payment of wages lies with the contractor, who shall be responsible for payment of wages to each worker employed by as contractor labour and such wages shall be paid before the expiry of such period as may be prescribed. (d) The minimum rate of wages for all workers as notified by central labour commissioner shall be paid through Nationalized Bank. (e) The contractor shall ensure the Bank remittance of salaries for all her/his employees and necessary documents in this connection shall be furnished to the Railway for claiming monthly bills. (f) In case of revision of rates of minimum wages, the contractor must also submit documents regarding revision notification of Minimum wages (wages and VDA) and proof of payment to the labour with revised rates. (g) Date of payment of wages to workers by the contractor must be follows- (i) Employees less than one thousand (1000) - Before expiry of the seventh (7) day after last day of wage period. (ii) Employees more than one thousand (1000) - Before expiry of the tenth (10) day after last day of wage period. (h) Any worker terminated by the contractor, the wages earned by the worker shall be paid before expiry of second working day from the day on which their employment is terminated. (j) (Deduction): Wages shall be paid without any deduction of any kind except those specified by the state government and permissible under the payment and wages act 1936.

As per clause 6.5 (Minimum Wages Act, 1948/Rules 1950): The contractor shall be responsible for ensuring compliance with the provision of the minimum wages Act, 1948 (hereinafter referred to as the "said act") and the Rules made there in respect of any employees directly or through petty contractors or sub- contractors employed by her/his/them.

As per clause 6.5.1 (Wages to Labour): The contractor shall display of notices in English and Hindi/Local vernacular language in the work place and other wise make all workers aware regarding the minimum rates of wages fixed, hours of work, wage period, abstract of Laws & rules made there under, date & place of payment, name, address & contact details of the Labour enforcement Officer, (b) The contractor shall maintain the register of Master Roll Register of wages (From XVII as provided in the annexure VI), Register of fines, Register of deductions for damages/loss, Register of overtime at the workplace in the prescribed format under the law (c) the contractor shall issue monthly wage slips as per form XIX provided in Annexure VII to all workers showing the details of the gross wages deduction if any and the net wages. (d) The contractor shall submit annual return in the prescribed form to the concerned Labour Enforcement Officer (Central).The above annexure are given in the G.C.C. for Service 2018.

As per the clause 6.5.2 (Proof of Payment of wages): Bank remittance of salaries of all the contractor's workers and to produce the documents to the effect to Railway for claiming monthly bills. i.e. "The labour deployed by the contractor for the entire work must have individual Bank account in their own name. The payment to the labour by the contractor shall be made as per latest minimum wages issued from chief labour commissioner(C) through bank accounts of the individual labour only and not in cash. The contractor while submitting the on account/final bill for a particular month shall enclose the photocopy of the bank statement showing that payment has been made directly to bank account of the labours in the previous month. The payment of the contractor will not be released on failure to submit the bank statement for each and every labour."

As per clause 6.5.3 (Weekly rest): The contractor shall also provide weekly rest on staggered basis to all workers and comply with all other provisions of law.

As per clause 6.6 (Provisions of Payments of Wages Act): The contractor shall comply with the provisions of the payment of wages Act, 1936 and the rules made there-under in respect of all employees employed by him/her either directly or through petty contractors or sub-contractors in the works. If in compliance with the terms of the contract, the contractor directly or through petty contactors or sub-contractors shall supply any labour to be used wholly or partly under the direct orders and control of the Manager whether in connection with orders and control of the Manager whether in connection with the works to be executed hereunder or otherwise for the purpose of the Manager, such labour shall never the less be deemed to comprise persons employed by the contractor and any moneys which may be ordered to be paid by the Manager shall be deemed to be moneys payable by the Manager on behalf of the contractor and the Manager may on failure of the contractor to repay such money to the Railways deduct the same from any moneys due to the contractor in terms of the contact. The Railway shall be entitled to deduct from any moneys due to the contractor (whether under this contract or any other contract) all moneys paid or payable by the Railway by way of compensation of aforesaid or for costs of expenses in connection with any claim thereto and the decision of the manager upon any question arising out of the effect or force of this clause shall be final and binding upon the contractor.

As per clause 6.7 (Provision of Employees Provident Fund and Miscellaneous Provision Act, 1952): The contractor shall comply with the provision of para 30 & 36-B of the Employees provident fund scheme, 1952; Para 3&4 of Employees pension scheme, 1995; and para 7&8 of Employees Deposit Linked Insurance scheme, 1976; as modified from time to time through enactment of Employees Provident Fund & Miscellaneous Provision Act, 1952, wherever applicable and shall also indemnify the Railway from and any claims under the aforesaid Act and the Rules. Contractor should also ensure to comply the provision of Employees' State Insurance Act, 1948.

The contractor will be fully responsible to deposit of dues with the EPFO & E.S.I. regularly.

Contractor will ensure to comply all the Legal Obligations/Statutory provisions of Labour laws, in this regard an information in the form of Annexure-VI shall be furnished by the contractor and submit along with the bid. Bids without information in the form of Annexure-VI shall the summarily rejected.

As per clause 6.10 Contractor should also ensure to comply the provision of Sexual Harassment at the workplace (Prevention and Redressal) Act, 2013.

As per clause 6.16 (Police Verification of Labour employed by Contractor): The contractor is required to submit police verification certificate for all contractual staff that she/he will be hiring for delivery of services for Indian Railway. The format for the same is provided in Annexure XI in GCC for Service- 2018.Furthermore, it is informed that the process for Police Verification has now been made on line by most state police forces. Individuals can now submit applications for PV through the online portal digitalpolice.gov.in, where police verification reports are generated following the standard procedure by the respective police authorities. It is strongly recommended that contractors be directed to use this digital platform for getting police verification of their staff conducted to ensure uniformity across Indian Railways. For those states, where the process of Police Verification has not been made on line, police verification should be submitted in the Performa/format circulated vide RB letter no. 2020/Sec(CCB)/45/50/Misc. dated 29.01.2020 (Format- 2 enclosed in tender document at instruction to bidder )

As per clause 6.17 (Mandatory compliance of Government s c h e m e ) : The contractor must ensure and provided documentary evidence for the following:-

As per clause 6.17.1 All the workers or labour employed directly or indirectly by the contractor must be enrolled under the Pradhan Mantri Jan Dhan Yojna (PMJDY), a scheme that aims to provide all the citizens of India a bank account, credit facility, insurance cover and debit card.

As per clause 6.17.2 All the workers or labour employed directly or indirectly by the contractor between the ages 18-70 years must be enrolled under the Pradhan Mantri Suraksha Bima Yojana (PMSBY), an accident insurance scheme which will be a one year cover, renewable from year to year, offering accidental death and disability cover for death or disability on account of an accident. The contractor will be responsible to pay the premium per annum per member for all her/his workers during the contract period.

As per clause 6.17.3: All the workers or labour employed directly or indirectly by the contractor between the ages of 18-50 year must be enrolled under the Pradhan Mantri Jeevan Bima Yojana, an insurance scheme which will be a one year cover, renewable from year to year, offering life insurance cover for death due to any reason. The contractor will be responsible to pay the premium per annum per member for all his/her workers during the contract period.

As per the clause 6.17.4: The contractor must submit documentary evidence to show the coverage of all his/her workers or labour under the above mentioned schemes at all times during the contract period on an annual basis.

Contractor shall ensure full compliance with all applicable labour laws, including the provisions, rules, schemes and guidelines under the four Labour Codes i.e. the Code on Wages, 2019; the Industrial Relations Code, 2020; the Occupational Safety, Health and Working Conditions Code, 2020; and the Code on Social Security, 2020 as and when notified and brought into force by the Government of India. For all provisions of the Labour Codes that are pending operationalisation through rules, schemes or notifications, the corresponding provisions of the pre-existing labour enactments (such as The Minimum Wages Act, 1948, The Payment of Wages Act, 1936, The Payment of Bonus Act, 1965, The Equal Remuneration Act, 1976, The Payment of Gratuity Act, 1972, etc. and relevant State Rules) shall continue to remain applicable. Contractor shall, therefore, be responsible for ensuring compliance under: All notified and enforceable provisions of the new Labour Codes as mentioned hereinabove; and All operative provisions of the erstwhile Labour Laws until their complete substitution. All obligations relating to wages, social security, safety, working conditions, industrial relations etc. and any other statutory requirements shall be strictly met by the Seller/ Service Provider. Any non compliance shall constitute a breach of the contract and shall entitle the Buyer to take appropriate action in accordance with the contract and applicable law

The Code on Wages, 2019 :1.Compliances:(i)Contractor shall pay minimum rates wages notified by appropriate government to employees {Chief Labour Commissioner(c), New Delhi}. (Section 5)(ii)Contractor shall fix wage periods, which may be daily, weekly, fortnightly, or monthly. All wages must be paid within the prescribed timelines. (Section 6) * Daily basis - at the end of the day.* Weekly basis - on the last working day of the week.* Fortnightly basis - before the end of the second day after the end of the fortnight.* Monthly basis - before the expiry of the seventh day of the succeeding month.(iii) When an employee leaves an establishment, whether by resignation, dismissal, or termination, the employer is required to pay all due wages within two working days. (Section 17)2.Working Hours and Overtime (Section 14):(i)Employer must comply with the daily and weekly working hour limits prescribed under the Code and the Rules made thereunder.(ii)If an employee whose minimum rate of wages has been fixed under the Code, works beyond normal working hours, the employer must pay overtime for each extra hour at a rate of at least twice the normal wage.3.Register and Records (Section 19, Section 21, Section 50):(a)Employer must maintain the following in prescribed form: (i) Attendance registers cum muster roll (ii) Wage register (iii) Overtime register (iv) Register of fines and deductions.(b)Employers must issue wage slips in prescribed form to all employees on or before payment of wages. (Format-4)4.Display on Notice Board (Section 50):1.Employers must display the following on the notice board in English, Hindi and local language: (i) Minimum rate of wages (ii) Normal working hours (iii) Wage period (iv) Date of wage payment (v) Name and address of the Inspector- cum-Facilitator.5.Issuance of Wage Slip: As per Code on Wages, 2019, employers are required to issue wage slii)s to ihe employees thereby promoting financial transparency and enabling them to verify wage payments and deductions. A proforma of wage slip is enclosed. In case appointment letter and wage sliPS are being issued that contain fields mentioned in attached formats (Annexure -II)I the same may be continued to be used.

The Occupational Safety, Health & Working Conditions Code, 2020 (OSH &WC):1.Registration (Section 3) :(i)Every Contractor (establishment) employing 10 or more employees must apply for registration within 60 days of its existence. The application will be made electronically on the portal prescribed by the appropriate Government.(ii)Contractors (Establishments) already registered under any Central Act do not need to register again but must intimate their registration details to the Registering Officer.(iii)For a registered contractor (establishment), the employer must intimate any change in particulars of establishment electronically within 30 days to the Registering Officer.2.Provisions for Contract Labour:(i)These provisions are applicable to every contractor (establishment) in which 50 or more contract labour are/were employed on any day of the preceding 12 months. (Section 45)(ii) License: Every contractor employing 50 or more contract workers must obtain a licence. (Section 47) (iii). The licence shall be valid for 5 years. (Section 48) (iv)A contractor seeking to supply or engage contract labour, or to carry out contract work in multiple States or across India, may obtain a licence from the authority notified by the Central Government. (Section 47)3.Special Provisions for Inter-State Migrant Workers:(i)These provisions will apply to every contractor (establishment) in which 10 or more inter-state migrant workers are/were employed on any day of the preceding 12 months. (Section 59)4.Issuance of Appointment Letters: The Occupational Safety, Health and Working Conditions Code, 2020, requires employers to issue appointment letters to all employees, including contract labour, thereby ensuring formalization of employment. A proforma of the appointment letter is enclosed (Format-3)

The Code on Social Security, 2020:(A)Employee's Provident Fund: (i)The provisions apply to all contractors (establishments) employing 20 or more employees.(ii)There are three types of schemes which central government may frame i.e. (a)A scheme to be called the Employees' Provident Fund Scheme for which the provident fund shall be established for employees or for any class of employees. (b) A scheme to be called the Employees' Pension Scheme, for the purpose of superannuation pension, retiring pension or permanent total disablement pension, etc. (c)A scheme to be called as Employees Deposit Linked Insurance Scheme for the purpose of providing life insurance benefits to the employees. (Section 15)(iii)The employer must contribute 10% of the employee's wages towards the Provident Fund scheme. (Section 16)(B). Employees' State Insurance (ESI): The provisions apply to every contractor employing 10 or more persons, except seasonal factories.

The Contractor shall be registered on the Shram Suvidha Portal 2.0 and shall map the specific work order and deploy labour via online licensing procedures on the portal.