ENGAGEMENT OF EXPERT AGENCY FOR MONGODB SUPPORT AND MANAGED SERVICES

The bidder shall be a Company registered under the Companies Act, 2013 (or earlier), OR a Limited Liability Partnership registered under LLP Act, 2008, OR a Partnership Firm registered under the Indian Partnership Act.

The bidder shall be primarily engaged in providing Database Administration Services / MongoDB Support and Managed Services / Open Source Database Infrastructure Support Services. Pure hardware supply vendors shall not be eligible.

The bidder or its proposed Technical Support Partner (TSP) shall have minimum three (3) years of experience in providing MongoDB administration/support services in production environments as on the date of bid submission.

The bidder or proposed TSP shall have successfully implemented or managed (a) At least two (2) MongoDB production deployments involving replication OR (b) At least one (1) MongoDB deployment involving sharded cluster architecture OR (c) At least one (1) MongoDB deployment exceeding 10 TB data volume in production. Experience may be in Government / PSU / BFSI /Large Private Enterprise.

The bidder or proposed TSP shall have on its rolls minimum two (2) MongoDB-certified professionals OR minimum three (3) MongoDB administrators with at least five (5) years of relevant MongoDB experience each. The proposed team shall have hands-on experience in replica sets, sharding, backup & restore (including oplog-based recovery), performance tuning and DR implementation.

The bidder shall have minimum turnover of Rs 1 Crore in any two financial years during the last three financial years from IT / Database / Managed Services activities and shall have positive Net Worth in the last audited financial year.

The bidder shall be registered under the GST Act.

The bidder shall not have been blacklisted by any Central Government / State Government / PSU in India during the last five (5) years.

The bidder may engage a specialised MongoDB Technical Support Partner (TSP). In such case (a) A valid MoU between bidder and TSP shall be submitted (b) The TSP shall independently satisfy the MongoDB experience criteria mentioned above (c) The bidder shall remain fully responsible for SLA compliance and contractual obligations (d) TSP replacement shall comply with change control limits as per the ToR (Annexure-1), limited to once per contract period unless justified and approved

The bidder shall confirm that the proposed services shall support MongoDB Community Edition and shall not impose proprietary lock-in. Migration to MongoDB Enterprise Edition, if proposed, shall require separate written approval of BMC.

The bidder shall confirm capability to provide major and minor version upgrades, security patch management, architecture scaling support and Disaster Recovery support during the entire contract period without additional mandatory licensing conditions unless explicitly approved by BMC.

The bidder shall undertake that the Per Server Per Month Support Cost quoted shall remain firm and fixed for the entire contract period of two years.

The bid shall be signed by an authorised representative of the bidder.