ETENDER FOR THE APPOINTMENT OF OPERATOR FOR OPERATING BECAFE BUSINESS AT OSTS BP MATHURA UNDER MATHURA RETAIL TERRITORY

Scope of Work for Operator to Manage Be-Cafe at

COCO – BP MATHURA

I. Scope of work, Roles & Responsibility of the Appointed Operator:

1. Operations and Management

a. Manage daily operations of Be Cafe, including staffing, inventory, food preparation,

and customer service.

b. Manage the manpower. Payment of manpower wages will be borne directly by

BPCL through food court operator

c. Ensure smooth and timely service

d. Manage sales and ensure transparency in all transactions through BPCL defined

2. Inventory Management

a. Procurement and storage of food and beverage items from pre-defined vendors of

BPCL as advised

b. Inventory tracking and control

c. Waste management

d. Maintaining Records thereof as per the BPCL provided Formats and/or software.

e. Tallying complete Inventory and sales once in a month, manually as well as through BPCL

provided software as per requirement.

3. Sales and Transactions

a. Handling cash and card payments. Ensuring all Sales transactions through the software

provided by BPCL

b. Daily sales reporting through the BPCL provided Software and maintaining manual

Records there of

c. Ensuring customer service and complaint resolution of highest standards.

4. Food Preparation and Service

a. Ensuring food quality and safety in line with all statutory norms and the BPCL BeCafe

b. Adherence to Be-Cafe's menu and recipes always

c. Efficient food preparation and service

5. Maintenance and Cleaning

a. Maintaining the cleanliness and sanitation of the Be-Cafe outlet. Maintaining all

Equipment in Spick and span condition all the time.

b. Regular equipment maintenance and repairs- Ensure All Equipment are in working

condition all the time.

c. Compliance with safety standards of equipment’s and as well operation SOPs as

laid down by BPCL.

6. Adherence to Standards

a. The operator must ensure that all operations adhere to the established standards,

policies, and procedures of Be-Cafe/BPCL.

b. Maintain high standards in food quality, preparation, and presentation.

7. Hygiene and Safety

a. Comply with food safety standards and ensure hygiene protocols as per BPCL &

FSSAI guidelines.

b. Ensure regular cleaning of entire Be-Cafe premise.

8. Marketing and Promotions

a. Promote the Be-Cafe brand within the Airport

9. Reporting Requirements

a. Daily Reports: Maintain & submit daily reports on sales, inventory, staff

attendance, and any operational issues

b. Monthly Reports: Maintain & submit monthly reports summarizing overall

performance, P&L for the month and any other details as required by BPCL.

c. Monthly Bills: Submit monthly invoices for Operator charges (as quoted in tender)

& any other reimbursement invoice along with all necessary supporting documents

as required by BPCL on monthly basis.

10. Charges to be borne by the Operator

a. Operator must bear charges for APOS including monthly rentals

b. Housekeeping & cleaning equipment’s and consumables such as dustbin bags,

paper napkins, room fresheners, soaps, cleaning agents & stationary items such as

apos printing rolls etc.

11. The Cost of goods sold (COGS) shall be borne by the operator. COGS includes

takeaway (Cup/Lids, tissue, plates, etc), consumables (If any - Like vegetables, sauces,

etc), and Wastage/Expiry, which will be recovered from the sale of Be-Cafe products.

12. At the end of every month, the operator shall send a statement of income to BPCL and

shall settle the total income (net of cost of goods sold) to BPCL once in 6 months based

on CA certified statements. Profit will be booked as income to BPCL, however net

losses if any would be borne by the operator

Note: Bidder should consider the costing applicable in all of the above points as well as

his desired profit value while quoting for the monthly rates of the tender.

II. BPCL Scope of work:

Following jobs shall be carried out by BPCL and will not be under the scope of operator:

1. BPCL shall make monthly payment to the appointed Operator (L1 party selected in the

tender) as per the rates quoted in the tender, after the receipt of the monthly invoice

with complete supporting documents.

2. Providing Uniform (Yearly Basis) – for 7 Nos of Barista & 1 No Manager

3. Equipment’s– Shall be provided by BPCL.

4. Crockery – Shall be provided by BPCL.

5. Furniture & Signages – Shall be provided by BPCL.

6. Kitchenware – Shall be provided by BPCL.

7. Site Electricity Charges/ water charges, if any– Shall either be borne directly by BPCL or

reimbursed to the operator on actual value bill.

8. Site Rentals/CAM/Manpower charges shall be borne directly by BPCL to DIL

III. List of Equipment’s to be provided by BPCL:

Complete list of equipment’s that shall be provided by BPCL (Subject to change as per

Sno Final List of Equipment’s

Coffee Machine with Automatic Coffee Grinder and other

1 accessories Including Tamer & Base

2 A-Series Scale

4 58mm Lever Rod

5 Stabiliser for Coffee Machine

6 Blender with Extra Jar (1 Nos)

7 Merry Chef model e1S

8 Merry Chef Stabiliser

9 Display Chiller (Food) - Western - 360 Litres

10 Ice Cube Maker - Western - 41.5 KG

11 3 Door Under Counter Deep Freezer - 526 Litres

12 3 Door Under Counter Backbar Refrigerator - 349 Litres

16 Electric Oil Frier (2 Nos)

17 Momos Steamer

19 Air Conditioning (1 nos*2 Tonne)

23 Water Geyser

24 Music System

25 Insect Killing Machine / Fly Catcher (2 Nos)

26 Barista Uniform

28 Games (Uno, Chess, Zenga)

IV. Location of B-Café premises:

• B-café is located at COCO – BP MATHURA , 158 Km Milestone on NH-2,1240 Sq ft

V. Design of B-Café premises:

Below shown is tentative design for B-café premise- approximately 1240 Square feet

VI. Menu of items offered at B-cafe:

Below shown is tentative menu of items for B-café.

Rates mentioned are indicative & shown only for example purpose. Applicable rates

shall be finalized by BPCL.

Description Pricing

ESPRESSO AMERICANO (L)

CAFE MOCHA SPL (M)

CAFE MOCHA SPL (L)

ESPRESSO AMERICANO

ESPRESSO AMERICANO

CAPPUCCINO (HAZELNUT )

CAPPUCCINO (HAZELNUT ) (L)

CAPPUCCINO ( VANILLA) (M)

CAPPUCCINO ( VANILLA) (L)

CAPPUCCINO (CARAMEL ) (M)

CAPPUCCINO (CARAMEL ) (L)

CAPPUCCINO (CINNAMON )

CAPPUCCINO (CINNAMON )

CHOCOCHIP AFFOGATO (M)

CHOCOCHIP AFFOGATO (L)

HAZELNUT MOCHA (M)

HAZELNUT MOCHA (L)

NUTELLA LATTE (M)

NUTELLA LATTE (L)

CARAMEL MACHHIATO (M)

CARAMEL MACHHIATO (L)

CAFE LATTE ( HAZELNUT) (M)

CAFE LATTE ( HAZELNUT) (L)

CAFE LATTE ( VANILLA) (M)

CAFE LATTE ( VANILLA) (L)

CAFE LATTE ( CARAMEL ) (M)

CAFE LATTE ( CARAMEL ) (L)

CAFE LATTE (CINNAMON ) (M)

CAFE LATTE (CINNAMON ) (L)

DARK HOT CHOCOLATE (M)

DARK HOT CHOCOLATE (L)

ICED AMERICANO (M)

ICED AMERICANO (L)

COLD CHOCOLATE (M)

COLD CHOCOLATE (L)

ICED CARAMEL MACCHIATO

ICED CARAMEL MACCHIATO

BANANA SHAKES (M)

BANANA SHAKES (L)

STRAWBERRY SHAKES (M)

STRAWBERRY SHAKES (L)

VANILLA SHAKE (M)

VANILLA SHAKE (L)

DARK CHOCOLATE SHAKES

DARK CHOCOLATE SHAKES (L)

CHOCOLATE BROWNIE

CHOCOLATE BROWNIE

KITKAT SHAKE (M)

KITKAT SHAKE (L)

BLUEBERRY SHAKE (M)

BLUEBERRY SHAKE (L)

NUTELLA SHAKE (M)

NUTELLA SHAKE (L)

CLASSIC FRAPPE (M)

CLASSIC FRAPPE (L)

CARAMEL FRAPPE (M)

CARAMEL FRAPPE (L)

VANILLA FRAPPE (M)

VANILLA FRAPPE (L)

CHOCO HAZELNUT FRAPPE

CHOCO HAZELNUT FRAPPE

MOCHA FRAPPE (M)

MOCHA FRAPPE (L)

CHOCO CHIP FRAPPE (M)

CHOCO CHIP FRAPPE (L)

NUTELLA FRAPPE (M)

NUTELLA FRAPPE (L)

BLUE LAGOON MOJITO

GREEN APPLE MOJITO

CRANBERRY MOJITO

AAM PANNA COOLER

SPICED PINEEAPPLE COOLER

CLASSIC LEMON SODA

GRAPEFRUIT GRANITA

WATERMELON COOLER

BLUEBERRY COOLER

PANEER TIKKA SANDWICH

SPINACH CORN SANDWICH

CHICKEN TIKKA SANDWICH

LEMON CAKE DRY SLICE

MARBLE CAKE DRY SLICE

CHOCOLAVA CAKE CUP

BLUEBERRY MUFFIN

CHOCOCHIP MUFFIN

HARABAHAR KEBAB 6PCS

FALAFEL KEBAB 6PCS

CHEESE GARLIC BREAD

THREE PEPPER TOASTIE

CRISPY FRIED CHICKEN

CRISPY FRIED CHICKEN

CRISPY FRIED CHICKEN

CHICKEN SEEKH KEBAB

PERI PERI FRIES

VEG SPRING ROLLS 4 PCS

CHOCOLATE FUDGE

NUTELLA BROWNIE

STEAMED VEG MOMOS

STEAMED PANEER MOMOS

STEAMED CHICKEN MOMOS

FRIED VEG MOMOS

FIRED PANEER MOMOS

FRIED CHICKEN MOMOS

FARMHOUSE VEG PIZZA

VEG BURGER WITH FRIES

CHICKEN BURGER WITH

DOUBLE TIKKI VEG BURGER

HARABHARA VEG WRAP

CHICKEN SEEKH WRAP

PANEER TIKKA WRAP

CHICKEN TIKKA WRAP

ESPRESSO ITALIANO

ESPRESSO AMERICANO (M)