PROVIDING CALL TAKERS FOR 24 X 7 PUBLIC SAFETY ANSWERING POINT (PSAP) AT BANGALORE

Minimum 5 years experience in deployment of Manpower for 24 x 7 helpline services are eligible to Participate. Meeting the minimum requirement 20 marks For every 1 year over and above 3years2.5 Marks, max up to 10 Marks.

Should have experience of providing Call Takers for 24 x 7 emergency or helpline services in a single order, Not less than 200 members including supervisory staff to State GOVT OR Board OR Corporation in Karnataka State in any one year out of preceding 5 years from 2021-22, 2022-23 2023-24, 2024-25 and 2O25-26.Meeting the minimum requirement 20 marks For every increase of 10 Call Takers or part thereof over and above 200 members 1 Mark, max up to 10 Marks

Minimum Annual turnover of Rs.10.00 Crores during any 3 years out of preceding 5 years from 2020-21, 2021-22, 2022-23, 2023-24 and 2024-25 OR 2021-22, 2022-23 2023-24, 2024-25 and 2O25-26 in case the Auditing of Annual accounts for the year 2025-26 is completed and the IT Returns are submitted. Minimum Aggregate of Rs.30.00 Crores from Highest 3 years turnover value out of 5 years specifically from Call Centre Manpower Services or Operations Meeting the minimum aggregate requirement-20 marks For increase of every 1 Crore or part thereof in the aggregate turnover specifically from Call Centre Manpower Services or Operations of all the three years 1 Mark, up to 10 Marks

Detailed description of the methodology and work plan for performing the Assignment. Bidders may be asked to make a presentation on the above on any day, after opening of the Technical bid at office of the ADGP ClM, Bangalore.As evaluated by the committee Minimum 0, Maximum 10 Marks.1 Understanding of ERSS-112,2 Understanding 1930 Helpline, 3. Feedback and Performance Ratings from Other Government Organizations Out of 10.4 Training and Quality control 5. Presentation on the Plan for Achieving Compliance with the Service Level Agreement SLA and Tender Terms AND Conditions, Including Payment of Minimum Wages in Accordance with Applicable Laws