Appointment of agency for “Centralised call center management of MGVCL and Fault Rectification Team (FRT) at various subdivisions under jurisdiction of MGVCL”

Bid Validity & EMD EMD Validity: 180 days from date of Technical Bid

opening. If required, the same shall be requested to

 Every bidder has to inform their GSTIN No. at the time of payment of

applicable fees.

AS PER THE NOTICE OF THE INVITATION OF TENDER (NEWS PAPER

ADVERTISEMENT), THE TENDER IS INVITED BY E-TENDERING (ON– LINE ) MODE,

FOR WHICH FOLLOWING CONDITIONS ARE MANDATORY AND ANY DEVIATION WILL

BE FOUND IN THAT CASE, THE TENDERS / OFFER WILL BE OUTRIGHTLY REJECTED

AND NO ANY FURTHER COMMUNICATION IN THE MATTER WILL BE ENTERTAINED.

[A] All the relevant documents as mentioned in Schedule-A of tender (here under)

are required to be uploaded in online Mode and in physical form (Original Tender &

EMD Fee documents) in sealed cover “EMD & Rfp fee original documents cover”

within 5 days of Bid opening (If applicable) by RPAD or Speed Post Only otherwise

the offer will not be considered and no any further communication in the matter

will be entertained.

[B] Bidders are requested to submit price – bid (Schedule – B) & Revised Annexure-

13 in on-line (e-tendering form) only. This is mandatory. If price bid is submitted in

physical form, same will not be opened / considered and only on-line submitted

price bid will be considered for evaluation.

Signature of bidder :

Date: Place: Company’s Round Seal :

[Tender Notice/Schedule–A/Important conditions (Page 2 of 14)]

MGVCL/TECH/CCC/26-27

Remarks: Applicable GST rates needs to be mentioned in Column no. 6 (Applicable

GST rate) of price bid and in case of bidders opting for composition scheme, “C”

shall be mentioned and amount (in Rs.) shall be “0”(Zero) in column no. 12 (Unit

GST in Rs.) in online price bid.

[D] If the physical (Original Tender & EMD fee documents, If applicable)

documents of tender will not reach to this office within stipulated time

mentioned in tender notice, offer will be out rightly rejected even of successful

submission of On Line Tender.

Note:- Bidder should be familiar with websites https://tender.nprocure.com/ &

www.mgvcl.com for information regarding revision/corrigendum/Amendment

in Rfp Document till due date of online submission and thereafter. No

separate information shall be sent in this regard and also not publish in

: Address for Communication:

Any technical questions, information and clarifications that may be required pertaining to

this EOI should be referred to the CHIEF ENGINEER (T & O.) MADHYA GUJARAT VIJ

COMPANY LTD., 2nd FLOOR, CORPORATE OFFICE, SARDAR PATEL VIDYUT BHAVAN, RACE

COURSE , VADODARA – 390

E-mail: [email protected];

MGVCL reserves the right to reject any OR all Rfp Documents/offers without assigning any

reasons thereof.

For and on behalf of MGVCL,

Chief Engineer (T & O)

Tender Documents in (PDF Format) which consists of:

 Tender Notice

 Inviation for Bids (Rfp) Bid documents

To view the PDF file please use “Acrobat Reader” soft ware which can be downloaded from

“Adobe “website.

In case bidder needs any clarification or if training required for participating in

online tender, they can contact the following office:

(n) Technical Section

(n) Code solutions-A division of GNFC Ltd.,

403, GNFC Info tower, S.G. Road, Bodakdev

Ahmedabad – 380054 (Gujarat)

Email: [email protected]

Other Terms & Conditions as per detailed tender document

Signature of bidder :

Date: Place: Company’s Round Seal :

[Tender Notice/Schedule–A/Important conditions (Page 3 of 14)]

MGVCL/TECH/CCC/26-27

TENDER NO.: MGVCL/TECH/CCC/26-27

Item Description Unit Per

A Deployment of Centralized Call Center Agent

Call Center Agent for 7 months i.e. April Person

Call Center Agent for 5 months i.e. Person

November to March per

Deployment of Fault Rectification

B Vehicle including driver (other than FRT 129

Staff) at sub-divisions.

Deployment of Staff for Fault

Rectification at sub-divisions (Other

C than FRT Vehicle driver) (9*129=1161) 1161

(Leave reserve/reliever manpower

deemed included in quoted rates)

NOTE: IMPORTANT

The quantity mentioned above is tentative. No Dispute for non-allotment or

allotment of very less quantity shall be entertained and MGVCL’s decision in

1. this regards, shall be binding to the Agency. The MGVCL reserve the right to

reduce/ enhance the EOI Document quantity as per their requirement at the

time of finalization of the EOI Document.

If Bidding document fee paid by DD/Banker’s Cheque and/or EMD Amount paid

by DD/Banker’s Cheque/Pay order/Bank Guarantee than submit the same in

2. original at office address mentioned in Bidding document. This cover shall

be super scribe “EMD & Rfp fee original documents cover & TN:

MGVCL/TECH/CCC/26-27 & due date of opening.

3. (3A) ‘EMD & Bidding Document fee cover’ SHALL CONTAINS THE

FOLLOWING DOCUMENTS, If Applicable:

1. Tender Fee: (This is mandatory)

 Bidder can pay Tender Fee by RTGS/NEFT. If tender fee amount

paid by RTGS or NEFT in that case receipt of payment transfer

through RTGS/NEFT must be uploaded in preliminary stage

 Bidder can pay the Tender fee amount in cash at corporate office of

MGVCL if Tender Fee amount is up to Rs. 10,000.00. Bidder must

be uploaded the photo copy of money receipt of Tender fee paid

Signature of bidder :

Date: Place: Company’s Round Seal :

[Tender Notice/Schedule–A/Important conditions (Page 4 of 14)]

MGVCL/TECH/CCC/26-27

(self-certified) in preliminary stage.

 Bidder can pay the Tender Fee amount by way of DD/Banker’s

Cheque, the scanned copy of original documents shall have to be

uploaded in preliminary stage & original copy of the same will have

to be submitted at the office address specified in this Bidding

documents within 5 days from Bid opening in Physical “ EMD &

Rfp fee original documents cover”

2. Earnest Money Deposit (EMD): (This is mandatory)

Bidders have to pay E.M.D. amount as mentioned in Rfp Document

notice by below mentioned way.

 Bidder can pay EMD by RTGS/NEFT. If EMD amount paid by RTGS or

NEFT in that case receipt of payment transfer through RTGS/NEFT

must be uploaded in preliminary stage. Details of RTGS/NEFT are

-: Performa of R.T.G.S. Details:-

Particulars Requisite Details

1. Name of Bank State Bank of India

Industrial Finance Branch,

2. Name of Branch Mid Town Building, Jetalpur Road,

5. IFSC Code SBIN0001946

6. Name of Account Madhya Gujarat Vij Company Ltd.

 Bidder can pay the E.M.D. amount in cash at corporate office of

MGVCL if E.M.D. amount is up to Rs. 10,000.00. Bidder must be

uploaded the photo copy of money receipt of E.M.D. fee paid (self-

certified) in preliminary stage.

 Bidder can pay the E.M.D. amount by way of DD/Banker’s

Cheque/Pay order/Bank Guarantee, the scanned copy of original

documents shall have to be uploaded in preliminary stage & original

copy of the same will have to be submitted at the office address

specified in this EOI documents within 5 days from Bid opening in

Physical “ EMD & RFP fee original documents cover”

Note: The offer will be rejected out rightly; if above mandatory documents

are not submitted / uploaded in physical / online mode.

4. The bidders are requested to submit their bids by on line through our service

provider M/s (n) Code Solutions before one day of the due date to avoid

complication / dispute at later stage.

Signature of bidder :

Date: Place: Company’s Round Seal :

[Tender Notice/Schedule–A/Important conditions (Page 5 of 14)]

MGVCL/TECH/CCC/26-27

5. Bidders are informed that their employee authorized in writing will only be

allowed as their “Authorized Representative” for all purpose to deal with

MGVCL in respect of this Tender. Non employee cannot deal/should not be

allowed to deal with the Company.

6. In case of any bidder / firm is Stop dealing / Banned for business dealing/

blacklisting by GUVNL or their any subsidiary company in that case the

following shall be applicable. Bidders may note:

6.1 The proprietor / all the partners / directors of the stop deal /

banned for business dealing / blacklisting firm shall also be

considered for stop deal/ banned for business dealing/ blacklist.

6.2 Once the name of the firm and/ or proprietor/ partner/ director

of the firm appears in the list of Stop dealing / Banned for

business dealing / blacklist in any Company of GUVNL and its

Subsidiary Companies,

a. No enquiry shall be issued to a firm.

b. No bids / tender shall be considered for evaluation and the

bid submitted by the Firm shall be returned.

6.3 The following action will be taken, when a Firm and/or

proprietor/ partner/ director of the firm is put on Stop dealing/

Banned for business dealing/ blacklisting by GUVNL or any of its

subsidiary Companies, during tender process:-

a. Before opening Technical bids, the bid submitted by the Firm

will be treated as “Disqualified Bid” and automatically stand

as “Rejected Bid” at the time of scrutiny of Preliminary /

b. After opening Technical bid but before opening the price bid,

the price bid of the Firm should not be opened and the bid

submitted by the Firm will be treated as “Disqualified Bid”

and automatically stand as “Rejected Bid” at the time of

scrutiny of Technical Bid.

c. After opening of price bid, the offer of the Firm should be

ignored and will not be further evaluated. The Firm will not

be considered for issue of order even if its price is the lowest.

In this situation, the next lowest bidder shall be considered as

d. The BG/EMD submitted by the Firm with tender should be

returned after obtaining confirmation from GUVNL and its

other subsidiary Companies that there are no outstanding

dues recoverable from the firm.

6.4 If a Firm is put on Stop dealing / Banned for business dealing/

blacklisting in one Company and is already executing work and/

or Letter of Acceptance/ purchase order awarded to them by

another Company, then the firm should be allowed to complete

such awarded work / supply.

6.5 The amount of EMD/ SD/ any payment against supply withheld at

the instance of GUVNL or any of its subsidiary Companies shall be

appropriated against the dues recoverable from the firm by

GUVNL or any of its subsidiary Companies. EMD/ SD/ PG in the

form of bank Guarantee shall be en cashed and appropriated.

6.6 The Stop dealing/ Banned for business dealing/ blacklist shall be

Firm- specific and when a Firm is put on Stop dealing/ Banned for

business dealing/ blacklist, all the manufacturing works of the

Firm shall be on Stop dealing/ Banned for business dealing/

blacklist for GUVNL and its Subsidiary Companies & for all

Signature of bidder :

Date: Place: Company’s Round Seal :

[Tender Notice/Schedule–A/Important conditions (Page 6 of 14)]

MGVCL/TECH/CCC/26-27

Services of the Firm.

6.7 If the Firm placed on Stop Dealing/ Banned for business dealing/

blacklist is a Proprietary Concern, then all the Concerns of the

same Proprietor shall also be considered to be on Stop Dealing/

Banned for business dealing/ blacklist. The Managing Director of

the concerned Company may however, if he considers it to be in

the interest of the Company, remove the ban in respect of any

specific Service / Supply, for his Company only.

7. In case, if any bidder has submitted false information/Data/Documents against

this tender, MGVCL shall exercise its discretionary power to take action like

Periodic/ Permanent stop deal / Cancellation of vendor registration / forfeit

EMD and reject Bid / forfeit the performance guarantee towards execution

(Security Deposit) in favor of DISCOMs of GUVNL / forfeit the performance

guarantee towards Guarantee in favor of DISCOMs of GUVNL, or any other

action decided by DISCOM /Purchaser. No any correspondence will be

entertained in this regard. However, the decision of MGVCL shall be final and

binding to Tenderer.

If, the Company during the procurement process, observes or suspects any

activity on the part of bidders or obtains any knowledge which indicates the

existence of cartel formation amongst the bidders or apprehends the

possibilities of cartel as defined under The Competition Act, 2002, the Board

of the Company being a government Company involved in public procurement

work, reserve all rights to allot quantities to such bidders, who are not part of

the cartel, in any manner deemed fit in the interest of the Company without

assigning any reason thereof.

Besides the above the purchaser Company, may initiate actions under the

Competition Act/ other laws and / or the bidder(s)/ firm(s) will be black

listed / stop deal, at its sole discretion.

9. Bidders are requested to submit price – bid (Schedule – B) on-line only and

not to submit the price bid in physical form. This is mandatory. If price bid

is submitted in physical form, same will not be opened and only on-line

submitted price bid will be considered for evaluation.

10. REGARDING RESTRICTIONS ON PROCUREMENT FROM A BIDDER OF A

COUNTRY WHICH SHARES A LAND BORDER WITH INDIA

I. Any bidder from a country which shares a land border with India will be

eligible to bid in this tender only if the bidder is registered with the

Competent Authority.

II. "Bidder" (including the term 'tenderer', 'consultant' or 'service

provider' in certain contexts) means any person or firm or

company, including any member of a consortium or joint venture

(that is an association of several persons, or firms or companies),

every artificial juridical person not falling in any of the descriptions

of bidders stated hereinbefore, including any agency branch or

office controlled by such person, participating in a procurement

III. "Bidder from a country which shares a land border with India" for

the purpose of this Order means: -

a) An entity incorporated, established or registered in such a

b) A subsidiary of an entity incorporated, established or

Signature of bidder :

Date: Place: Company’s Round Seal :

[Tender Notice/Schedule–A/Important conditions (Page 7 of 14)]

MGVCL/TECH/CCC/26-27

registered in such a country; or

c) An entity substantially controlled through entities

incorporated, established or registered in such a country;

d) An entity whose beneficial owner is situated in such a

e) An Indian (or other) agent of such an entity; or

f) A natural person who is a citizen of such a country; or

g) A consortium or joint venture where any member of the

consortium or joint venture falls under any of the above

IV. The beneficial owner for the purpose of (iii) above will be as under:

1.In case of a company or Limited Liability Partnership,

the beneficial owner is the natural person(s), who,

whether acting alone or together, or through one or

more juridical person, has a controlling ownership

interest or who exercises control through other means.

a. "Controlling ownership interest" means ownership of

or entitlement to more than twenty-five per cent of

shares or capital or profits of the company;

b. "Control" shall include the right to appoint

majority of the directors or to control the

management or policy decisions including by

virtue of their shareholding or management

rights or shareholders agreements or voting

2.In case of a partnership firm, the beneficial owner is

the natural person(s) who, whether acting alone or

together, or through one or more juridical person, has

ownership of entitlement to more than fifteen

percent of capital or profits of the partnership;

3.In case of an unincorporated association or body

of individuals, the beneficial owner is the natural

person(s), who, whether acting alone or together,

or through one or more juridical person, has

ownership of or entitlement to more than fifteen

percent of the property or capital or profits of such

association or body of individuals;

4.Where no natural person is identified under (1) or (2)

or (3) above, the beneficial owner is the relevant

natural person who holds the position of senior

managing official;

5.In case of a trust, the identification of beneficial

owner(s) shall include identification of the author of

the trust, the trustee, the beneficiaries with fifteen

percent or more interest in the trust and any other

natural person exercising ultimate effective control

over the trust through a chain of control or

Signature of bidder :

Date: Place: Company’s Round Seal :

[Tender Notice/Schedule–A/Important conditions (Page 8 of 14)]

MGVCL/TECH/CCC/26-27

V. An Agent is a person employed to do any act for another, or to

represent another in dealings with third person.

VI. The successful bidder shall not be allowed to sub-contract

works to any contractor from a country which shares a land

border with India unless such contractor is registered with the

Competent Authority. (Related to tenders for Works contracts,

including Turnkey contracts)

Every bidder/s should, at the time of submission of bid, give a declaration as

per attached Certificate-M for above.

11. CONFLICT OF INTEREST AMONG BIDDERS/ AGENTS:-

A bidder shall not have conflict of interest with other bidders for particular

quoted item. Such conflict of interest can lead to anti-competitive practices

to the detriment of Procuring Entity’s interests. The bidder found to have a

conflict of interest shall be disqualified. A bidder may be considered to have a

conflict of interest with one or more parties in this bidding process for

particular quoted item, if:

a) they have proprietor/ partner(s)/ Director(s) in common; or

b) they receive or have received any direct or indirect subsidy/ financial

stake from any of them; or

c) they have the same legal representative/ agent for purposes of this bid;

d) they have relationship with each other, directly or through common

third parties, that puts them in a position to have access to information

about or influence on the bid of another bidder; or

e) Bidder participates in more than one bid in this bidding process.

Participation by a bidder in more than one Bid will result in the

disqualification of all bids in which the parties are involved. However,

this does not limit the inclusion of the components/ sub-assembly/

assemblies from one bidding manufacturer in more than one bid.

f) In cases of agents quoting in offshore procurements, on behalf of their

principal manufacturers, one agent cannot represent two manufacturers

or quote on their behalf in a particular tender enquiry. One

manufacturer can also authorize only one agent/ dealer. There can be

only one bid from the following:

1. The principal manufacturer directly or through one Indian agent on

his behalf; and

2. Indian/ foreign agent on behalf of only one principal.

g) a Bidder or any of its affiliates participated as a consultant in the

preparation of the design or technical specifications of the contract

that is the subject of the Bid;

h) In case of a holding company having more than one independently

manufacturing units or more than one unit having common business

Signature of bidder :

Date: Place: Company’s Round Seal :

[Tender Notice/Schedule–A/Important conditions (Page 9 of 14)]

MGVCL/TECH/CCC/26-27

ownership / management, only one unit should quote. Similar

restrictions would apply to closely related sister companies. Bidders

must proactively declare such sister/ common business/ management

units in same/ similar line of business.

i) Bidder shall not act in contravention/ violation to the provisions of

competition act, as amended from time to time.

Every bidder should, at the time of submission of bid, give a declaration in

Online Annexure 16 as per Annexure-C, that bidder do not have conflict of

interest with other bidders for particular quoted item, as above.

12. Successful Bidder/s has to submit undertaking regarding e-invoicing under

Goods & Services Tax (GST) w.e.f 01st October 2020 as per attached

Annexure-A (GST e-Invoicing)

13. It shall be sole responsibility of the bidder that the uploaded original

scanned documents (in PDF form) remain legible and should not be

password protected.

14. Arbitration clauses

(1) Amicable Settlement

Any dispute, difference, controversy or claim between the Parties arising out

of or relating to this contract with reference to the construction,

interpretation, breach, termination or validity thereof (hereinafter referred as

"the Dispute") shall, upon the written request of either Party, be referred to

the authorized representatives of the Disputing Parties for resolution. The

authorized representatives shall promptly meet and attempt to negotiate in

good faith a resolution of the Dispute within thirty days of the service of the

(2) Arbitration

If the Parties fail to amicably resolve the disputes or differences or contrary

claims as indicated herein in sub clause (1) of Clause 3.20, arising under or in

connection with the present works contracts, whether pertaining to works

contracts alone or works and procurement both, the same shall be referred to

arbitration under the Gujarat Public Works Contracts Disputes Arbitration

15. The Bidder shall furnish a latest Bank Solvency Certificate, not older than six (6)

months as on the last date of bid submission, issued by any Nationalized Bank

or any Bank recognized by the Finance Department, Government of Gujarat,

from time to time, for an amount equivalent to or exceeding twenty percent

(20%) of the estimated Tender Cost.

INTGRITY PACT OUR ENDEAVOUR Date:

MGVCL’s COMMITMENT PARTY’s COMMITMENT

Not to bring pressure

To maintain the highest ethical standards in

● ● recommendations from outside

business and professional

MGVCL to influence its decision

Not to use intimidation, threat,

Ensure maximum transparency to the inducement or pressure of any kind

satisfaction of stakeholders on MGVCL or any of its employees

under any circumstances

To ensure to fulfill the terms of To be prompt and reasonable in

agreement/contract and to consider objectively fulfilling the contract, agreement,

Signature of bidder :

Date: Place: Company’s Round Seal :

[Tender Notice/Schedule–A/Important conditions (Page 10 of 14)]

MGVCL/TECH/CCC/26-27

the viewpoint of parties legal obligations

To provide goods and/or services

To ensure regular and timely release of timely as per agreed quality and

payment on due dates for work done specification at minimum cost to

To ensure that no improper demand is made by To abide by the general discipline

employees or by anyone on our behalf to be maintained in our dealings

To give maximum possible assistance to all the

vendors / Suppliers / Service Providers and To be true and honest in furnishing

other to enable them to complete the contract information

Not to divulge any information,

To provide all information to

business details available during

supplier/contractors relating to contract/job

● ● the course of business relationship

which facilitate him to complete the

to others without written consent

contract/job successfully in time

Not to enter into

To ensure minimum hurdles to vendors

carter/syndicate/understanding

● /suppliers / contractors in completion of ●

whether formal/non formal so as to

agreement /contract/work order

influence the price

[ON Rs.300/- Stamp Paper Duly Notarized]

CERTIFICATE – M

(To be submitted in Physical form with EMD Cover Documents)

Reference: Tender enquiry No.: MGVCL/ /

Due on date: / /

“I/We have read the clause regarding restrictions on procurement from a bidder

of a country which shares a land border with India. I/We certify that our firm

is not from such a country and is eligible to be considered.”

I/We have read the clause regarding restrictions on procurement from a bidder of

a country which shares a land border with India. I/We certify that our firm is

from such a country and I/We have been registered with the Competent Authority

(Registration committee constituted by Department for Promotion of Industry and

Internal Trade (DPIIT) [Evidence of valid registration by the Competent Authority is

attached].Further I/We hereby certify that our firm fulfills all requirements in this

regard and is eligible to be considered.”

Seal of the Firm Signature of the Authorized

Representative of the firm

Signature of bidder :

Date: Place: Company’s Round Seal :

[Tender Notice/Schedule–A/Important conditions (Page 11 of 14)]

MGVCL/TECH/CCC/26-27

Name of the Tendering Firm / Agency:

ANNEXURE-A (GST e-Invoicing)

(On Stamp Paper of Rs. 300 Duly Notarized)

Chief Engineer (T & O)

Corporate Office, MGVCL

I, (Name of the Authorized Signatory) having age _____,

Designation_______ of M/s (Name of the seller with address)

having ______ (PAN) and ___________________ (GST no. do hereby declare that

MGVCL has awarded the order of (Description of Supply Order/Contract Order)

having (Order No and Date) and we hereby undertake that We, M/s

________________ have the sales / gross receipts/ turnover of more than/ less than

(strike out whichever is not applicable) Rs. 5 Crore in the current financial year and

we are covered / not covered under the provisions of e-invoicing under GST.

We hereby undertake to comply the provisions of e-invoicing under GST and

indemnify MGVCL for any financial/ non-financial loss that MGVCL has to suffer due

to non-compliance of e-invoicing provisions under GST Act and rules thereunder

including non-availability of Input Tax Credit (ITC) of GST to MGVCL within

prescribed time limit.

Signature of bidder :

Date: Place: Company’s Round Seal :

[Tender Notice/Schedule–A/Important conditions (Page 12 of 14)]

MGVCL/TECH/CCC/26-27

(Name of Authorized Signatory)

Signature of bidder :

Date: Place: Company’s Round Seal :

[Tender Notice/Schedule–A/Important conditions (Page 13 of 14)]

MGVCL/TECH/CCC/26-27

(Duly Notarized) on Rs. 300/- Non-Judicial Stamp Paper

(As per tender condition no: 39)

certify that Mr./ Mrs./ Ms. ___________________________________ is our

Company’s authorized representative and he/ she is employee of our Company/

Firm. It is further declared that he/ she is not representative/ employee of any

other Company/ Firm.

He/ She is authorized for coordination/ follow up relating to this tender.

Details of Authorized Representative

Designation: __________________

Contact Number: ______________

Office Address: _______________

Accepted and confirmed the above facts

Specimen Signature: __________________

It is certified that signed made by above authorized representative in my presence.

Signature of Authorized signatory: ________________

Contact Number: ______________

Office Address: _______________

Signature of bidder :

Date: Place: Company’s Round Seal :

[Tender Notice/Schedule–A/Important conditions (Page 14 of 14)]