Selection of Agency for Supply, Implementation, Integration, Data Migration, Training, Go-Live and Comprehensive Support of Enterprise Hospital Information Management System (HIMS)

BoQ Bill of Quantity

BEC Bidders Evaluation Committee

PC Procurement Committee

DD Demand Draft

EMD Earnest Money Deposit

GST Goods and Service Tax

HOD Head Of Department

IT Information Technology

INR Indian Rupee

LoI Letter of Intent

OEM Original Equipment Manufacture

PBG Performance Bank Guarantee

PQ Pre-Qualification

TQ Technical Qualification

RFP Request for Proposal

RFQ Request for Quotation

EOI Express of Interest

SI System Integrator

SLA Service Level Agreement

(n)Code IT Division of GNFC Ltd.

GNFC Gujarat Narmada Valley Fertilizers & Chemicals Limited

NIT Notice Inviting Tender

JV Joint Venture

GoG Government of Gujarat

GOI Government of India

O&M Operations and Maintenance

SOP Standard Operating Procedure

SoR Schedule of Requirement

SoW Schedule of Work

SPOC Single Point of Contact

UoM Unit of Measurement

ABDM Ayushman Bharat Digital Mission

ABHA Ayushman Bharat Health Account

AI Artificial Intelligence

API Application Programming Interface

BCP Business Continuity Plan

BI Business Intelligence

BOQ Bill of Quantities

CMS Content Management System

COTS Commercial Off-The-Shelf Software

DICOM Digital Imaging and Communications in Medicine

DR Disaster Recovery

EMD Earnest Money Deposit

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

EMR Electronic Medical Record

ERP Enterprise Resource Planning

FHIR Fast Healthcare Interoperability Resources

GCC General Conditions of Contract

GOI Government of India

GST Goods and Services Tax

HIS Hospital Information System

HIMS Hospital Information Management System

HIP Health Information Provider

HIU Health Information User

HL7 Health Level Seven

ICU Intensive Care Unit

IPD Inpatient Department

IT Information Technology

JV Joint Venture

LIS Laboratory Information System

MIS Management Information System

MFA Multi-Factor Authentication

NABH National Accreditation Board for Hospitals

NHA National Health Authority

OEM Original Equipment Manufacturer

OPD Outpatient Department

OT Operation Theatre

PACS Picture Archiving and Communication System

PBG Performance Bank Guarantee

PHI Protected Health Information

PQ Pre-Qualification

RIS Radiology Information System

RFP Request for Proposal

SLA Service Level Agreement

SI System Integrator

SNOMED CT Systematized Nomenclature of Medicine Clinical Terms

SOP Standard Operating Procedure

TPA Third Party Administrator

UAT User Acceptance Testing

UHID Unique Health Identification Number

VPN Virtual Private Network

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

In this document, the following terms (in Alphabetical order) shall have following

respective meanings:

1. “Acceptance Test” means the acceptance testing of the ordered product & services

on completion of installation and commissioning under the project.

2. “Acceptance Test Document” means a document, which defines procedures for

testing the ordered products & services against requirements laid down in the

3. “Agreement” means the contract executed between the Successful Bidder/Service

Provider and GNFC, including any Purchase Order, Work Order, Service Order

and/or Service/Procurement Agreement issued pursuant to this RFP, together with all

schedules, annexures, appendices, and documents incorporated by reference

therein, and shall include this RFP document, the bid submitted by the Successful

Bidder, the letter of acceptance, and all related correspondences, clarifications,

corrigendum’s, and amendments issued from time to time. In the event of any conflict

or inconsistency between the aforesaid documents, the order of precedence shall be

as specified below:

ORDER OF PRECEDENCE:

In the event of any conflict, inconsistency, or ambiguity between or among the

documents constituting this Agreement, the following order of precedence shall

apply, with the document listed higher taking precedence over the document listed

1. Service Order/Work Order/Purchase Order and/or Service/Procurement

Agreement with the Successful Bidder.

2. Non-Disclosure Agreement.

3. RFP including corrigendum and amendments (if any).

4. General Conditions of Contract and General Conditions of Purchase

5. Integrity Pact.

6. Letter of Award

7. Bid / Proposal submitted by the Successful Bidder.

With respect to the above order of precedence it is to be further noted that:

 any corrigendum or amendment issued by the Company shall, to the extent of the

modification, supersede the provision of the document it seeks to amend,

irrespective of the priority assigned to such document in the table above;

 in the event of any conflict within the same document, the more specific provision

shall prevail over the general provision.

4. “Authorized Representative” means any person or agency duly authorized in writing

by either party to act on its behalf for the purposes specified under this Agreement,

and whose authorization has been communicated to the other party in writing prior to

such person or agency acting in such capacity. No person or agency shall be

deemed to be an Authorized Representative unless such written authorization is

subsisting and valid at the relevant time.

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

5. “Bidder” means any agency providing similar solutions as per the scope of work of

RFP. The word Bidder when used in the Pre-award period shall be synonymous with

Bidder, and when used after award of the Contract shall mean the successful Bidder

with whom GNFC signs the Service Level Agreement for executing the project.

6. “Company” means Gujarat Narmada Valley Fertilizers and Chemicals (“GNFC”)

Limited (CIN: L24110GJ1976PLC002903) ((n)Code Solutions is an IT Division of

GNFC) a company incorporated under the Companies Act, 1956, having its

registered office at P.O. Narmadanagar Dist. Bharuch, 392015, Gujarat and IT

Division having its principal office located at the 14th Floor, Tower One, Road 5C,

Zone 5, GIFT City, Gandhinagar – 382355, Gujarat.

7. “Contract” is used synonymously with Agreement.

8. “Corrupt Practice” means the offering, giving, receiving or soliciting of anything of

value or influence the action of a public official in the process of Contract execution.

9. “DC” means the Data Centre Located at GNFC Tower, Ahmedabad, Gujarat.

10. “Default Notice” means the written notice of Default of the Agreement issued by one

Party to the other in terms hereof.

11. “DR” means the Disaster Recovery site Located at Bharuch, Gujarat.

12. “Downtime” means accumulated time period, in minutes, when specified services

with specified technical and service standards as mentioned in the Tender Document

are not available to the Authority and its user organizations within the Scheduled

Operation Time but outside the Scheduled Maintenance Time.

13. “Fraudulent Practice” means a misrepresentation of facts in order to influence a

procurement process or the execution of a Contract and includes collusive practice

among Bidders (prior to or after Bid submission) designed to establish Bid prices at

artificial non-competitive levels and to deprive Authority of the benefits of free and

open competition.

14. “Good Industry Practice” means the exercise of that degree of skill, diligence and

prudence which would reasonably and ordinarily be expected from a reasonably

skilled and experienced Operator engaged in the same type of undertaking under the

same or similar circumstances.

15. “Go Live Date” means the date on which the FAT of all the components and services

as ordered under the project as per the Work order has been successfully completed

and accepted by the Authority.

16. "Law" shall mean any act, notification, by-law, rules and regulations, directive,

ordinance, order or instruction having the force of law enacted or issued by the

Central Government and/ or the Government of Gujarat or any other Government or

regulatory authority or political subdivision of government agency.

17. “O&M Period” means period of contract starting with the successful installation and

commissioning, FAT & Go-Live.

18. “Planned Outage” means unavailability of services due to infrastructure maintenance

activities such as configuration changes, up-gradation or changes to any supporting

infrastructure.

19. “Request for Proposal” means the detailed notification seeking a set of solution(s),

services(s), materials and/or any combination of them.

20. “Requirements” shall mean and include schedules, details, description, Scope of

Work, statement of technical data, performance characteristics, standards (Indian as

well as International) as applicable and specified in the Agreement/RFP document.

21. “Scheduled Maintenance Time / Scheduled downtime” shall mean the time that the

System is not in service due to a scheduled work. Scheduled maintenance time is

planned downtime with the prior permission of the Authority.

22. “Scheduled operation time” means the scheduled operating hours of the System for

the month. All scheduled maintenance time on the system would be deducted from

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

the total operation time for the month to give the scheduled operation time. The total

operation time for the network will be 24x7x365.

23. "Service" means provision of Contracted services by the successful Bidder for the

24. "Service Provider" means the Successful Bidder who has been awarded the contract

pursuant to this RFP and has entered into the Agreement with the Company for the

provision of services, works, or supply of goods as specified herein, and includes its

authorized representatives, permitted sub-contractors, and assigns.

25. “Termination Notice” means the written notice of termination of the Agreement issued

by one Party to the other in terms hereof.

26. “Authority” here shall mean (n)Code Solutions , GNFC – IT Division

27. “Authority’s Office” here shall mean “14th Floor, Tower One, Road 5C, Zone

Gujarat International Finance Tech City (GIFT City) Gandhinagar -382 355”

28. “Unplanned Outage” means an instance of unavailability of services other than the

planned outage.

29. "Uptime" means the time period when specified services with specified technical and

service standards as mentioned in the Tender Document are available to the

Authority and its user organizations. The uptime will be calculated as follows:

30. Total time in a month (in minutes) less total Downtime (in minutes) in the Month.

31. "% Uptime" means ratio of 'Uptime' (in minutes) in a quarter to Total time in the

month (in minutes) multiplied by

32. "% Downtime" means ratio of 'Downtime' (in minutes) in a month to Total time in the

Month (in minutes) multiplied by

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

4. Notice Inviting Tender (NIT)

Particulars Details

Tender Reference GNFC/RFP/RateContract/HIMS/0926/01

Tender Title Selection of Agency for Supply, Implementation, Integration,

Data Migration, Training, Go-Live and Comprehensive Support

of Enterprise Hospital Information Management System

Tendering Authority (n)Code Solutions – A division of GNFC Ltd.

Department Information Technology / Hospital Administration

Type of Tender Open Competitive Bid

Bid System Two Bid System (Technical & Commercial)

Mode of Submission Online

Contract Type Rate Contract (Turnkey Project with Support & Maintenance)

Project Duration Implementation + Warranty + Comprehensive Support

Bid Validity 180 Days

Consortium Allowed No

Joint Venture Allowed No

Subcontracting Not Permitted without prior approval

Tender Fees INR 5900 incl. GST (Online on

https://tender.nprocure.com )

Bid Document Fees Payable to

Tender/RFP EMD INR 1,00,000 (Online on

https://tender.nprocure.com)

Tender Publish Date 15/09/2026

Pre-bid Meeting (Yes/No) No

Pre-bid query submission last date 22/09/2026

Bid Document Downloading and tender 25/09/2026, 16:00

Submission End Date & Time

Tender Opening (First Stage) Date and Time 25/09/2026, 16:15

Presentation & Product demonstration To be informed

Commercial Bid opening To be informed

Award of Contract To be informed

Tender Publisher Details

Tender Inviter Procurement Committee

Bid Opening Authority Procurement Committee

Contact Details [email protected] ;

contact numbers if required

1. Scope of work under the subject contract mentioned as per the respective area.

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

2. The successful Bidder shall be required to comply with the provisions of General

Conditions of Contract and General Condition of Purchase of GNFC, a copy of which

is available at the web site, which may please be referred to before submitting the

tender. Deviations, if any, may please be separately enclosed along with the tender.

3. GNFC reserves the right to accept or reject any or all tenders without assigning any

reasons thereof.

4. It is advisable that bidder must visit the site before quoting the rates to understand the

exact requirement.

6. Pre-bid queries if any, should reach us by mail [email protected]

5. Key Information and Instruction

A. Information Regarding RFP

 Proposal in the form of BID is requested for the item(s) in complete

accordance with the documents/attachments as per following guidelines.

 This bid for SELECTION OF Agency for Supply, Implementation,

Customization, Integration, Data Migration, Training, Go-Live and

Comprehensive Support of Enterprise Hospital Information Management

 Bidder shall upload their bids on https://www.nprocure.com/

 The Bid Security in a sealed envelope super-scribed with the bid document

number should be delivered to Authority’s Office

 Bids complete in all respects should be uploaded on or before the BID DUE

 Services offered should be strictly as per requirements mentioned in this Bid

 Once quoted, the bidder shall not make any subsequent price changes,

whether resulting or arising out of any technical/commercial clarifications

sought regarding the bid, even if any deviation or exclusion may be

specifically stated in the bid. Such price changes shall render the bid liable for

 In addition to this RFP, the following sections attached are part of Bid

o Key Information & Instructions

o Introduction, Scope of Work and Specification

o Pre-Qualification Criteria

o Timelines, SLA, Penalties and Payment Terms

o Instruction to Bidders and General Conditions of Contract

o Annexures and Formats

B. Instruction to bidders for Online Bid Submission

 Tender documents are available only in electronic format which Bidders can

download free of cost from the website https://tender.nprocure.com/

 The bids have been invited through e-tendering route i.e. the eligibility criteria,

technical and financial stages shall be submitted online on the given website

 Bidders who wish to participate in this bid will have to register on

https://tender.nprocure.com/

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

 Further bidders who wish to participate in online bids should have a valid

Digital Certificate as per Information Technology Act 2000 using which they

can sign their electronic bids.

You may contact us at our offices Ahmedabad or Gandhinagar as mentioned below for

inquiry about the Digital Signature Certificate (DSC):

(n)Code Solutions (A Division of GNFC Ltd.)

501, GNFC Info tower, Judges Bungalows, S G Highway, Bodakdev,

Ahmedabad – 380054 Gujarat, India.

Email : dscsales[at]ncode[dot]in, ahdsales[at]ncode[dot]in

(n)Code Solutions (A Division of GNFC Ltd.)

14th Floor, Tower One, Road 5C, Zone 5, Gujarat International Finance Tech City (GIFT

City) Gandhinagar - 382

 Interested and eligible Bidders are required to upload the eligibility related document in

eligibility bid section, Technical related document in Technical bid section & Commercial

Bid in Commercial bid section. The Bids should be accompanied by a bid security as

specified in this Bid Document. The Eligibility related document, Technical & Commercial

Bid must be uploaded to https://tender.nprocure.com/ & The Bid Security along with

physical submission of pre-qualification and technical, if asked in the RPF/tender, must

be delivered to the Authority’s Office on or before the last date and time of submission of

o Bidders may contact our (n)Procure Helpdesk for (n)Procure Portal-related

technical support at toll-free number: 7359 021 663 or write to

[email protected].

 Interested bidder has to submit Technical bid and Physical forms to be submit on or

before due date and time at below address:

o 14th Floor, Tower One, Road 5C, Zone 5, Gujarat International Finance Tech City

(GIFT City) Gandhinagar -382

 The eligibility section and the Bid Security section will be opened on the specified date &

time. In the event of the date specified for bid receipt and opening being declared as a

holiday for the office of the Authority the due date for submission and opening of bids will

be the following working day at the scheduled times.

 In case of any clarifications required, the same should be submitted in writing at least

days before the Pre-Bid meeting date.

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

6. Brief on (n)Code Solutions, GNFC -IT Division

The Gujarat Narmada Valley Fertilizers & Chemicals Limited (GNFC), Promoted by Govt. of

Gujarat, has strategically diversified since 1989 expanding its portfolio much beyond

Fertilizers and Chemicals.

As part of a major initiative in the Internet security domain, its division (n)Code Solutions has

set up a world class PKI facility to offer Digital Signature Certificate & range of PKI based

solutions. (n)Code Solutions is a certifying authority issuing Electronic Signature Certificates

(ESC), providing country wide support for ESC and electronic procurement activities for

various states.

(n)Code Solutions offers Digital Certificates that can integrate with applications such as

emails, workflow, enterprise wide applications, or secure VPNs. The Digital Certificates can

be used by individuals, corporates and governments to secure online B2B/B2C applications

and other online transactions.

(n)Code also designs and builds world class data center infrastructures, architecting cloud

enabled secure applications, providing support thereof, carry out e-Governance and e-

surveillance projects.

(n)Code also offers a wide range of Security Services which include Managed IT Services &

Secure Infrastructure design & building Services.

(n)Code Solutions is certified for adopting best practices as per Capability Maturity Model

Integration for Services (CMMI-SVC) at level-5, Quality Management Systems (QMS -ISO

9001, Information Security Management System (ISMS -ISO 27001), Information

Technology Service Management System (ITSMS-ISO 20000) and IT infrastructure security

and other operational requirements as per IT Act.

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

7. General Instructions to the Bidders

7.1. General information

1. The bidders who are interested to participate in the tender must read and comply with

the instructions and the terms and conditions mentioned under this RFP document.

The Bidder is not entitled to make any counter proposal. Bids not conforming to the

stipulations mentioned herein are liable for outright rejection.

2. It should be clearly understood by the bidder[s] that no opportunity shall be given to

him/ them to modify or withdraw his / their offer after the date and time stipulated for

submission of the Bid. In case of any modification or withdrawal of the offer by any

bidder after the date and time stipulated for submission of the Bid, the EMD submitted

with the bid shall be forfeited.

3. The bids shall be filled in by the bidder clearly, neatly and accurately. Any alteration,

erasures or over-writing would be liable to make the bid invalid unless the same is

neatly carried out and attested over by the full signature of bidder. The decision of the

Company to interpret the information and rates filled in by the bidder shall be final and

binding on the bidder.

4. In case of electronic bid also, every bidder to pay online tender fees and EMD and

will confirm unconditional acceptance of the terms and conditions of the Tender

Document and the Annexure attached hereto. No interest shall be payable on the

amount of earnest money, under any circumstance.

5. All bidders shall keep their bid rates valid / open for acceptance for a period of

(Minimum 180 days or as per RFP of the customer whichever is higher) from date

of opening of the tender.

6. In case of any doubt regarding the tender documents and interpretation of the clauses,

the decision of the Authority, (i.e., IT division of GNFC) shall be final and binding.

7. GNFC does not bind itself to accept the lowest offer and reserves the right to accept or

reject any or all tenders either in whole or in part at its discretion.

8. The Work Order, including the terms and conditions and any additional terms and

conditions incorporated into, along with this Tender Document and its Annexure and

the Bid submitted by the successful bidder shall constitute sole and the entire

agreement between GNFC & the successful bidder(s).

9. The bidder and its employees or workmen shall observe and abide by and ensure

compliance of all National/International laws and regulations, as also, the safety &

security rules & regulations of GNFC.

10. Submission of false, dubious, forged or tampered information or documents by the

Bidder shall lead to disqualification from the tender process/ termination of contract

and any further action, including but not limited to any legal action.

11. All interested Bidders should carefully go through all the terms and conditions and

make sure that they have complied with them before submitting your offer.

12. All Bidders shall quote separately for each and every item entered in the form of

“Schedule of Rates/ Bill of Quantity‟.

13. All bidders should have to provide line item wise break up of value against delivery of

materials & services (Installation, Commissioning, Go-live, warranty/CAMC, etc.)

separately in the Schedule of Rates/Bill of Quantity.

14. Invoices of the services part should be in line with the milestone base payment terms

15. Invoice must be submitted with required & applicable supporting documents i.e.

Purchase Order/Work Order, Delivery Challan, Work Completion Certificate, Service

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

Acceptance report, E-Way Bill, Proof of Delivery (POD), Transporter’s LR, Time

Sheets/Job Cards, Bank Guarantee, etc.

16. The Bidder agrees to submit invoices in a timely manner. Failure to submit an invoice

within the agreed-upon timeframe of 30 days following the milestone completion

certificate/written confirmation from the customer may result in the delay of payment by

17. In the event that the Bidder anticipates any delay in the submission of the invoice, the

Bidder shall notify the GNFC in writing, providing the reasons for the delay and the

expected date of submission, no later than 30 days before the original due date of the

18. If the Bidder repeatedly fails to submit invoices on time as defined under this contract

for continuous period of 03 months, the GNFC reserves the right to:

 Revoke or Suspend further orders: withhold further services from the Bidder until

a satisfactory resolution is reached; and/or

 Termination of the Order: Terminate the order for cause, without further

obligation, if such delays are deemed material.

19. The Tender fees and EMD to be pay online on tender portal and scan copy of the

evidence of successful payment to be attached on portal.

20. The information given in the tender documents is merely intended as general

information without undertaking on the part of the Company as to their accuracy and

without obligation relative thereto upon the Company. The intending bidders are

expected to conduct their own surveys and investigations prior to submitting quotes.

21. The quantities indicated in the Form/s of Schedule of Rates and the scope of work are

indicative and without any obligation relative thereto upon the Company. The actual

work quantity during the tenure of contract may decrease or increase depending upon

the exigency of work. The payment shall be made for the actual work done only.

22. The Bidder shall be deemed, before tendering, to have undertaken a thorough study of

the proposed work; the job site(s) involved, site conditions, soil conditions, the terrain,

the climatic condition, the labour, power, water, material and equipment availability and

transport suitability of borough areas, the availability of land for right of way and

temporary office and accommodation quarters, and all other factors and facilities

necessary or relevant for the formulation of the tender, and performance of the work.

23. The evaluation and finalization of bids received shall be made on the basis of the

lowest price quoted by the bidders. The Company reserves exclusive right of

evaluation and finalization of the bids, and its decision on criterion for evaluation and

determination of lowest bid shall not be subject to challenge in any Court of Law.

24. Any conditional bid shall not be considered at the time of evaluation.

25. GNFC shall at all time retains the right to rescind this Tender at any stage of the

26. Once the commercial Bid are submitted as part of this RFP, the same cannot be

withdrawn by the Bidder/Bidding Company. Even non-commitment to the submitted

commercial Bid as part of this RPF shall be treated as a breach of the terms and

conditions of the RPF herein.

27. If the Bidder/Bidding Company commits a breach of any of the terms stated herein,

then the Bidder/Bidding Company shall be blacklisted or barred from any forthcoming

RFPs published by GNFC.

28. All information supplied by Bidders may be treated as contractually binding on the

Bidders on successful award of the assignment by the Authority on the basis of this

RFP. No commitment of any kind, contractual or otherwise shall exist unless and until

a formal written Contract has been executed by or on behalf of the Authority. Any

notification of preferred bidder status by the Authority shall not give rise to any

enforceable rights by the Bidder. The Authority may cancel this public procurement at

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

any time prior to a formal written contract being executed by or on behalf of the

29. This RFP supersedes and replaces any previous public documentation,

communications, and Bidders should place no reliance on such communications.

30. The Authority may terminate the RFP process at any time and without assigning any

reason. The Authority makes no commitments, express or implied, that this process

will result in a business transaction with anyone.

The Successful Bidder/Service Provider shall, at its own cost, obtain and maintain adequate

insurance coverage for the duration of this Agreement, including but not limited to:

 Workmen's Compensation / Employee's Liability Insurance in compliance with all

applicable laws and regulations;

 Public / Third Party Liability Insurance commensurate with the nature and scope

of services rendered; and

 Professional Indemnity Insurance, where applicable to the nature of services

The Company reserves the right to require the Successful Bidder/Service Provider to obtain

such additional or comprehensive insurance coverage as it may deem necessary, having

regard to the nature, scope, and risk profile of the services procured under this Agreement.

The Successful Bidder/Service Provider shall furnish a valid Certificate of Insurance to the

Company upon request from the Company, and shall ensure that no policy lapses or is

cancelled during the term of this Agreement without prior written intimation to the Company.

32. Liquidity Damage (LD):

If the successful Bidder fails to complete the project within the agreed-upon timeline,

the GNFC may assess liquidated damages at the rate of 0.5% of the total work order

value/contract value per day of delay, up to a maximum of 10% of the work

order/contract value. Successful Bidder shall be liable to pay to GNFC the amount of

any such liquidated damages within 15 days of receipt of written notice from the

33. Extension of work/Project:

If the Bidder anticipates a delay in completing the work within the agreed timeline, the

Bidder shall submit a written request for an extension of time to GNFC. The request

a) A detailed explanation of the cause(s) for the delay.

b) The proposed new completion date.

c) Supporting documents, such as (but not limited to):

 Revised project execution schedule/work plan.

 Updated resource deployment plan (if applicable).

 Evidence of delay factors (e.g., correspondence, site conditions reports,

vendor communication, shipment delays, regulatory approvals, etc.).

 Mitigation plan to avoid further delays.

 Any other documents, as necessary.

Approval/Rejection of Extension:

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

GNFC’s authorized representative shall review the Bidder’s request and, at its sole

discretion, may approve it by accepting the justification and supporting documents

submitted for the extension, or reject it with written clarification, following due approval.

If GNFC approves the extension:

 GNFC’s authorized representative, after due approval, will communicate the

revised completion date in writing to the bidder.

 The Bidder shall confirm acceptance by submitting a written confirmation on its

official letterhead, duly signed and stamped by its authorized signatory.

 GNFC will make contractual amendments as necessary and submit to the Bidder.

The Bidder shall acknowledge and accept the same by returning a duly signed

copy of the contractual amendment, if any.

 The Bidder shall complete the work within the revised deadline and comply with

any contractual amendments, if any.

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

8. About the Project

(n)Code Solutions is engaged in the planning, execution, implementation and management

of healthcare technology, digital transformation and healthcare informatics initiatives across

various healthcare institutions and healthcare ecosystems.

(n)Code solutions actively participates in healthcare digitization opportunities involving

Government Hospitals, Medical Colleges, Teaching Hospitals, Public Health Institutions,

Corporate Healthcare Providers, Trust Hospitals, Diagnostic Networks and other healthcare

To support its healthcare transformation initiatives, the (n)Code Solutions intends to empanel

a qualified Healthcare Information Technology partner under a Rate Contract framework for

implementation of Hospital Information Management System (HIMS) and related digital

health solutions.

The selected bidder shall act as the (n)Code Solution’s technology implementation partner

for healthcare projects undertaken during the validity period of the Rate Contract.

8.1. Coverage of Health care opportunities:

The proposed solution shall be capable of supporting healthcare projects involving:

• Multi-Specialty Hospitals

• Super Specialty Hospitals

• Teaching Hospitals

• Medical Colleges

• Government Hospitals

• District Hospitals

• Trust Hospitals

• Corporate Hospital Networks

Public Health Institutions

• Community Health Centres

• Primary Health Centres

• Urban Health Centres

• Public Health Programs

Healthcare Support Facilities

• Diagnostic Centres

• Imaging Centres

• Rehabilitation Centres

• Telemedicine Centres

The proposed architecture shall support single-facility as well as multi-facility deployments.

8.2. Project Background

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

Healthcare Digital Transformation Landscape

• Healthcare organizations across India are increasingly adopting digital platforms to

improve clinical outcomes, operational efficiency, patient experience and regulatory

• Government initiatives such as the Ayushman Bharat Digital Mission (ABDM),

increasing emphasis on interoperability, growing patient expectations and evolving

healthcare delivery models have accelerated the demand for robust healthcare

information systems.

• Healthcare institutions require integrated digital platforms capable of supporting

clinical, operational, financial, administrative and digital health workflows.

Requirement for Strategic Technology Partnership

The Authority intends to establish a long-term partnership with a qualified Healthcare

Information Technology organization capable of supporting multiple healthcare digitization

opportunities during the validity period of the Rate Contract.

The selected bidder shall possess:

• Mature healthcare technology solutions

• Proven implementation capability

• Healthcare domain expertise

• Integration capability

• Data migration expertise

• Multi-site deployment experience

• Long-term support capability

Need for an Integrated HIMS Platform

Healthcare organizations increasingly require solutions capable of:

• Digitizing clinical workflows

• Establishing Electronic Medical Records

• Integrating diagnostics and imaging systems

• Supporting revenue cycle management

• Enabling interoperability

• Supporting ABDM initiatives

• Facilitating analytics and decision support

• Improving patient engagement

• Supporting future healthcare innovations

The Authority therefore seeks to empanel a partner offering a mature and integrated Hospital

Information Management System platform capable of meeting these requirements.

The vision of this initiative is: "To establish a strategic healthcare technology partnership that

enables successful execution of healthcare digitization projects and promotes adoption of

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

integrated, interoperable and future-ready digital health platforms across healthcare

The selected solution shall serve as a foundational platform for healthcare transformation

initiatives undertaken by the Authority during the validity period of the Rate Contract.

The key objectives of this initiative are:

Healthcare Digital Transformation:

• Promote adoption of integrated HIMS platforms.

• Accelerate digitization of healthcare operations.

• Support paperless healthcare environments.

• Enable healthcare process standardization.

Clinical Enablement:

• Electronic Medical Records

• Clinical Documentation

• Order Management

• Clinical Decision Support

• Medication Safety

• Continuity of Care

Operational Excellence

• Workflow Automation

• Resource Optimization

• Departmental Coordination

• Operational Monitoring

• Service Delivery Improvement

Financial Optimization

• Billing Automation

• Revenue Cycle Management

• Insurance Processing

• Financial Reporting

• Revenue Analytics

Data-Driven Healthcare

• Operational Dashboards

• Executive Dashboards

• Clinical Analytics

• Financial Analytics

• Regulatory Reporting

Digital Health Enablement

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

• The proposed solution shall support:

• ABDM Compliance

• ABHA Integration

• Health Information Exchange

• Telemedicine Services

• Mobile Health Platforms

• Digital Consent Management

Scalability and Sustainability

• Support diverse healthcare environments

• Support future expansion

• Support multi-hospital deployments

• Support emerging healthcare technologies

• Enable long-term sustainability

8.3. Expected Outcomes

The Authority expects the empanelment to result in:

• Availability of a proven healthcare technology partner.

• Faster participation in healthcare digitization opportunities.

• Standardized healthcare implementation methodology.

• Reduced project mobilization timelines.

• Improved delivery capability.

• Support for national digital health initiatives.

• Sustainable healthcare transformation outcomes.

8.4. Guiding Principles

The proposed solution and partnership model shall be guided by the following principles:

1. Healthcare Transformation

2. Patient-Centricity

3. Interoperability

5. Security and Privacy

6. Standards Compliance

7. Sustainability

9. Operational Excellence

10. Long-Term Partnership

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

9. Scope of Work

9.1. Overview of Scope

The Successful Bidder shall be responsible for the design, supply, implementation,

customization, integration, testing, commissioning, training, migration, go-live support,

warranty support, and comprehensive maintenance of an Enterprise Hospital Information

Management System (HIMS).

The scope includes deployment across all healthcare facilities covered under this project

and shall encompass clinical, diagnostic, financial, operational, administrative, and digital

health functions.

The bidder shall provide a fully integrated solution operating on a single database

architecture with role-based access control, audit trails, interoperability capabilities, and real-

time reporting.

The solution shall support centralized governance while allowing decentralized operations

across multiple hospitals and healthcare facilities.

9.2. Project Implementation Scope

The Successful Bidder shall undertake the following activities:-

a. Requirement Study

• Stakeholder consultations

• Department-wise workflow analysis

• Existing process mapping

• Gap assessment

• Requirement documentation

• Functional Requirement Specification (FRS)

b. Solution Configuration

• Master creation

• Workflow configuration

• User role configuration

• Department setup

• Clinical templates

• Report templates

• Dashboard configuration

c. Customization

Necessary customizations required to meet Authority-specific requirements shall be provided

without additional cost and impacting future upgrades.

d. Data Migration

Migration shall include:

• Patient Master

• Demographic Data

• Inventory Masters

• Employee Masters

• Financial Masters

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

The bidder shall integrate the HIMS with in quoted price:

• Existing applications

• Laboratory Equipment

• Radiology Equipment

• Financial Systems

• Government Portals

• ABDM Services

• Email Gateways

• WhatsApp Gateways

• Payment Gateways

The bidder shall perform:

• System Testing

• Integration Testing

• Security Testing

• Performance Testing

Note- UAT will be conducted by client/(n)code solutions

Comprehensive training shall be provided for:

• Administrative Staff

• Management Users

Go-Live Support

Dedicated onsite support shall be provided during:

• Pilot Go-Live

• Department Rollout

• Hospital Rollout

• Stabilization Phase

9.3. Functional Scope

a. Patient registration and UHID management

The system shall provide:

• Unique Hospital Identification Number (UHID)

• ABHA-based registration

• Aadhaar-enabled registration

• Demographic capture

• Biometric integration

• Duplicate detection

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

• Family linking

• Corporate linking

• Insurance linking

• Quick registration

• Emergency registration

• Referral registration

• Multi-hospital patient access

b. Appointment management

The system shall provide:

• Walk-in appointments

• Online appointments

• Mobile appointments

• Doctor scheduling

• Department scheduling

• Slot management

• Token generation

• Queue management

• SMS reminders

• WhatsApp reminders

c. Outpatient management (OPD)

The system shall support:

• Patient consultation

• Clinical documentation

• Diagnosis capture

• Procedure documentation

• Prescription generation

• Investigation ordering

• Follow-up management

• Referral management

• Clinical templates

• Specialty-specific workflows

d. Inpatient management (IPD)

The solution shall provide:

• Admission management

• Bed allocation

• Ward transfer

• Clinical notes

• Treatment plans

• Progress notes

• Discharge planning

• Discharge summary

• Readmission tracking

e. Electronic Medical record (EMR)

The EMR shall provide:

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

• Longitudinal patient record

• Clinical forms

• Clinical templates

• Medication records

• Diagnostic records

• Surgical records

• Nursing records

• Allergy records

• Immunization records

• Historical records

• Multimedia records

• Document management

f. Nursing Management

The solution shall support:

• Nursing assessment

• Nursing care plans

• Medication administration

• Vitals recording

• Intake output charting

• Nursing notes

• Shift handover

• Escalation workflows

• Bedside documentation

g. Emergency department management

The system shall support:

• Casualty registration

• Emergency assessment

• Observation management

• Emergency procedures

• Critical care documentation

• Referral management

• Emergency billing

h. Operation theatre management

The solution shall provide:

• Surgery scheduling

• Surgical checklist

• Anaesthesia notes

• OT consumables

• Surgical documentation

• Post-operative notes

• OT utilization reports

i. ICE management

The ICU module shall provide:

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

• ICU admission

• Critical care charting

• Ventilator records

• Device integration

• Critical care documentation

• Clinical alerts

• ICU dashboards

j. Laboratory information system (LIS)

The LIS shall support:

• Test ordering

• Sample collection

• Barcode generation

• Sample tracking

• Analyser integration

• Validation workflows

• Critical value alerts

• Report printing

• Online report delivery

k. Radiology information system (RIS)

The RIS shall support:

• Radiology scheduling

• Imaging workflow

• Reporting workflow

• Radiologist worklists

• Structured reporting

• Electronic report distribution

l. PACS integration

The solution shall provide:

• DICOM compliance

• PACS connectivity

• Image retrieval

• Image viewing

• Web viewer integration

• Image archival

m. Blood bank management

The system shall support:

• Donor registration

• Blood collection

• Component separation

• Blood inventory

• Cross matching

• Regulatory reporting

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

n. Pharmacy management

The system shall support:

• Prescription processing

• Drug dispensing

• Drug inventory

• Batch tracking

• Expiry tracking

• Drug substitution

• Drug interaction alerts

• Purchase management

o. Inventory and stores management

The solution shall support:

• Stock receipt

• Indent management

• Purchase requisitions

• Stock transfers

• Reorder management

p. Billing and revenue cycle management

The system shall provide:

• Package billing

• Corporate billing

• Credit billing

• Refund management

• Revenue dashboards

• Revenue analytics

q. Insurance and TPA management

The solution shall support:

• Pre-authorization

• Package approval

• Claim submission

• Claim tracking

• Settlement management

• Rejection management

r. Telemedicine

The solution shall provide:

• Video consultations

• Audio consultations

• Digital prescriptions

• Remote patient interaction

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

• Tele-follow-ups

s. Patient portal

The portal shall provide:

• Appointment booking

• Report viewing

• Prescription viewing

• Health records access

• Bill payments

• Teleconsultation access

t. Mobile applications

Mobile applications shall be provided for:

• Management Users

u. Management information system (MIS)

The solution shall provide:

• Operational Dashboards

• Clinical Dashboards

• Financial Dashboards

• Quality Dashboards

• NABH Dashboards

• Executive Dashboards

v. Business intelligence & analytics

The system shall provide:

• KPI Monitoring

• Revenue Analytics

• Clinical Analytics

• Resource Utilization Analytics

• Predictive Analytics

• Executive Reporting

w. ABDM Compliance

The proposed solution shall support:

• ABHA Creation

• ABHA Verification

• HIP Compliance

• HIU Compliance

• Digital Consent

• Health Record Exchange

• NHA Standards Compliance

x. Deliverables

The successful bidder shall provide:

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

• Software Licenses / Subscription / Customization

• Configuration Documentation

• Functional Requirement Documents

• Integration Documents

• Test Documents

• Training Materials

• Technical Manuals

• Go-Live Reports

• Knowledge Transfer Documents

• Exit Management Documents

y. AI enabled features:

The successful bidder shall provide:

• Speech-to-Text (STT) for real-time clinical documentation.

• Clinical Decision Support System (CDSS) for evidence-based clinical

recommendations

• Automated Discharge Summary

• Conversational Analytics

• Predictive Analysis & Reports

10. Functional & Technical Specification

10.1. Enterprise Architecture

The proposed HIMS shall be a mature, developed on modern open-source technology stack

based on micro services architecture enterprise-grade healthcare platform designed to

support large healthcare organizations, multi-hospital networks, medical colleges, teaching

hospitals and tertiary care institutions.

The solution shall provide:

• Single Integrated Platform

• Centralized Master Data Management

• Multi-Facility Support

• Multi-Hospital Support

• Multi-Location Support

• Multi-Entity Support

• Centralized Administration

• Decentralized Operations

The Authority shall not accept multiple disconnected software applications stitched together

through third-party interfaces.

The proposed solution shall operate as a unified healthcare platform.

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

10.2. Deployment Model

The solution shall support below both the deployment model:

Primary Deployment

Optional Deployment

• Hybrid Deployment

The bidder shall clearly describe deployment architecture proposed.

10.3. Scalability Requirements

The solution shall support future growth without major architectural changes.

Minimum supported capacity:

• 10 Million Patient Records

• 5,000 Concurrent Users

• 1,00,000 Daily Transactions

• Unlimited Departments

• Unlimited Facilities

The proposed architecture shall support horizontal and vertical scaling.

10.4. Application Requirements

Integrated Application Framework

The HIMS shall provide:

• Common User Interface

• Common Authentication

• Common Master Data

• Common Patient Record

• Common Audit Trail

• Common Reporting Framework

• Common Security Framework

10.5. Web-Based Platform

The proposed solution shall be:

• Browser Based

• Device Independent

• Accessible through standard browsers

No dependency on proprietary desktop clients shall be preferred.

10.6. Mobile Compatibility

The solution shall support:

• Tablet Devices

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

• Mobile Browsers

10.7. Database requirements

The proposed solution shall utilize an enterprise class open source relational database

management system.

The database shall support:

• High Availability

• Data Encryption

• Backup and Recovery

• Audit Logging

• Performance Monitoring

• Disaster Recovery

The Authority reserves the right to review database architecture during evaluation.

10.8. Interoperability requirements

Healthcare Standards

The solution shall support healthcare interoperability standards including:

• HL7 Version 2.x

• ATC Classification

10.9. API Framework

The proposed solution shall provide:

• JSON/XML Support

• API Documentation

The Authority shall retain the right to integrate third-party systems.

No vendor lock-in shall be permitted.

10.10. External Integration Capability

The solution shall support integration with:

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

• Laboratory Equipment

• Radiology Equipment

• Financial Systems

• Payment Gateways

• Email Gateways

• WhatsApp Platforms

• Government Portals

• Third Party Applications

10.11. ABDM Compliance requirements

The proposed solution shall be fully aligned with the Ayushman Bharat Digital Mission

Mandatory ABDM Capabilities

The system shall support:

• ABHA Creation

• ABHA Verification

• Health Facility Registry

• Healthcare Professional Registry

• Digital Consent

• Health Information Exchange

• Patient Health Record Sharing

• NHA Compliance Requirements

Health Information Provider (HIP) should cover:

The system shall function as:

• Record Discovery

• Record Linking

• Consent Validation

• Health Record Sharing

Health Information User (HIU) should cover:

• Consent-Based Retrieval

• Record Viewing

• Record Processing

Future ABDM Enhancements

The bidder shall support future ABDM requirements released by:

• National Health Authority (NHA)

• Ministry of Health & Family Welfare

• Government of India

• without requiring major platform replacement.

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

10.12. Information security requirements

The HIMS shall be designed following security-by-design principles.

The system shall support:

• Role Based Access Control

• Multi-Factor Authentication

• Single Sign-On

• Password Policies

• Session Controls

• Account Lockout Controls

The system shall provide:

• Granular Access Control

• Department-Level Access

• Facility-Level Access

• Data Segregation

• Clinical Privilege Management

The system shall maintain immutable audit logs for and not limited to:

• Record Creation

• Record Modification

• Record Deletion

• Prescription Changes

• Clinical Documentation Changes

• Billing Transactions

• Administrative Activities

• Audit records shall be retained throughout the contract period.

Data Encryption

The system shall support:

• Data in Transit

o TLS 1.2 or higher

o Industry-standard encryption mechanisms

Vulnerability Management

The bidder shall:

• Conduct Vulnerability Assessment

• Conduct Penetration Testing

• Remediate Findings

• Submit Compliance Reports

• at periodic intervals.

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

10.13. Data privacy requirements

The proposed solution shall ensure protection of patient information.

The bidder shall comply with:

• Applicable Indian Laws

• Digital Personal Data Protection Act

• Healthcare Data Regulations

• Government Security Guidelines

10.14. Data Ownership

All patient data, transactional data, operational data, and analytics generated under the

project shall remain the exclusive property of the Authority.

The bidder shall not claim ownership of any Authority data.

10.15. Data Portability

The solution shall permit:

• Structured Data Extraction

• Database Backup

• Migration Support

• without proprietary restrictions.

High availability requirements

The architecture shall support:

• High Availability

• Fault Tolerance

• Load Balancing

• The bidder shall describe architecture used to achieve high availability.

Disaster recovery requirements

The bidder shall provide Disaster Recovery capabilities.

Minimum requirements:

• Recovery Point Objective (RPO)

• Recovery Time Objective (RTO)

The bidder shall perform periodic DR drills and submit reports to the Authority.

10.16. Performance requirements

The proposed solution shall meet the following performance criteria:

Parameter Requirement

Login Time < 5 Seconds

Patient Search < 10 Seconds

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

Registration Completion < 30 Seconds

Clinical Record Retrieval < 10 Seconds

Dashboard Loading < 10 Seconds

Report Generation < 30 Seconds

The Authority reserves the right to conduct performance testing.

10.17. Reporting and analytics requirements

The solution shall provide:

• Operational Dashboards

• Clinical Dashboards

• Financial Dashboards

• Executive Dashboards

• Regulatory Reports

• Custom Report Builder

• Ad-hoc Reporting

• Scheduled Reporting

10.18. Future readiness requirements

The solution shall be capable of supporting future technologies including:

• Artificial Intelligence

• Machine Learning

• Predictive Analytics

• Clinical Decision Support

• Voice-Based Documentation

• Remote Patient Monitoring

• IoT Integration

• Smart Medical Devices

• National Digital Health Ecosystem Integrations

The architecture shall not require major redesign for adoption of future technologies.

10.19. Technical compliance declaration

The bidder shall provide a detailed compliance statement against all technical requirements

specified in this section.

Any deviation shall be clearly identified and explained.

Failure to comply with mandatory requirements may result in disqualification.

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

11. Implementation Methodology, Project Governance, Training

And Go-Live Strategy

11.1. Implementation Approach

The Successful Bidder shall adopt a structured and proven implementation methodology to

ensure timely and successful deployment of the Enterprise Hospital Information

Management System (HIMS).

The implementation approach shall emphasize:

• Minimal disruption to patient care

• Standardized healthcare workflows

• User adoption

• Data integrity

• Operational continuity

• Controlled transition from legacy systems

• Sustainable knowledge transfer

The bidder shall submit a detailed implementation plan as part of the project initiation phase.

The project shall be executed through the following phases:

Phase Description

Phase 1 Project Initiation

Phase 2 Requirement Study

Phase 3 Solution Design

Phase 4 Configuration & Customization

Phase 5 Data Migration

Phase 6 Integration

Phase 7 Testing

Phase 8 Training

Phase 9 Pilot Go-Live

Phase 10 Enterprise Rollout

Phase 11 Stabilization

Phase 12 Warranty Support

Phase 13 Comprehensive Support

Project Initiation

Within fifteen (15) days from issuance of the Work Order, the Successful Bidder shall initiate

The initiation phase shall include:

• Contract Kickoff

• Project Charter Preparation

• Stakeholder Identification

• Governance Setup

• Communication Plan

• Project Plan Finalization

• Resource Mobilization

• Project Charter

• Detailed Project Plan

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

• Resource Deployment Plan

• Communication Matrix

• Risk Register

Requirement Study And Gap Analysis

The bidder shall conduct a comprehensive study covering:

Clinical Departments

• Specialty Clinics

Diagnostic Departments

Support Services

• Biomedical Engineering

• Diet & Kitchen

Administrative Departments

• Medical Records

• Current Workflow Mapping

• Requirement Gathering

• Process Re-engineering

• Future State Design

• Requirement Study Report

• Gap Analysis Report

• Future Workflow Design

• Functional Requirement Specification (FRS)

Solution Configuration And Customization

The bidder shall configure the application based upon approved requirements.

Configuration shall include:

• Organization Structure

• Department Masters

• Service Masters

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

• Clinical Templates

• Billing Rules

• Security Policies

• Approval Workflows

Necessary customizations required to meet Authority requirements shall be implemented.

Customizations shall:

• Follow healthcare best practices

• Maintain upgrade compatibility

• Be documented

• Be approved by the Authority

Data Migration Strategy

The bidder shall be responsible for complete migration of legacy data.

Migration Scope

The following data shall be migrated wherever available:

• Patient Master

• Demographic Information

Integration Strategy

The bidder shall provide end-to-end integration services.

Mandatory Integrations

Clinical Systems

• Medical Devices

Administrative Systems

• Finance Systems

• Attendance Systems

External Platforms

• Government Portals

• Email Gateway

• WhatsApp Gateway

• Payment Gateway

• Interface Specifications

• Integration Design Documents

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

• API Documentation

• Integration Test Reports

Testing Strategy

The bidder shall establish a comprehensive testing framework.

o Verification of individual components.

• System Testing

o Verification of complete application functionality.

• Integration Testing

o Verification of interfaces and interoperability.

• Security Testing

o Assessment of vulnerabilities and access controls.

• Performance Testing

o Assessment of system performance under expected load.

• User Acceptance Testing (UAT)

o Validation by business and clinical users.

• Acceptance Criteria

o All critical and high severity issues shall be resolved before Go-Live.

Training And Capacity Building

The bidder shall provide comprehensive training programs.

Training Categories

• Allied Health Staff

Administrative Users

• Registration Staff

• Billing Staff

• Insurance Teams

• Medical Records Teams

Technical Users

• Database Teams

• Application Administrators

Management Users

• Department Heads

• Hospital Administrators

• Executive Management

Training Materials

The bidder shall provide:

• Quick Reference Guides

• Training Videos

• E-Learning Material

• Administrator Guides

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

Change Management

The bidder shall support organizational change management activities.

• User Adoption

• Process Standardization

• Resistance Management

• Stakeholder Engagement

• Digital Transformation Enablement

• Awareness Programs

• Department Workshops

• Executive Briefings

• User Feedback Sessions

• Adoption Monitoring

Go-Live Strategy

The bidder shall adopt a phased Go-Live approach.

Dry-Run/Pilot GO-LIVE

Prior to enterprise rollout, the bidder shall conduct pilot deployment.

Pilot shall include:

• User Validation

• Workflow Validation

• Data Validation

• Performance Validation

• Reporting Validation

Pilot Acceptance

Pilot Go-Live shall be approved by the Authority before proceeding to enterprise-wide

Stabilization Period

Following Go-Live, the bidder shall provide intensive support during stabilization.

Stabilization Activities

• Issue Resolution

• User Assistance

• Workflow Optimization

• Performance Monitoring

• Adoption Monitoring

Stabilization Duration

Minimum One (1) Month or until formal sign-off by the Authority.

Project Governance Structure

The bidder shall establish a formal governance structure.

Steering Committee Members:

• Authority Leadership

• Project Director

• Bidder Program Director

• Hospital Administration

• Clinical Representatives

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

Project Management Committee Members:

• Project Manager

• Functional Leads

• Technical Leads

• Department Representatives

Operational Committee Members:

• Support Teams

• Department Coordinators

• Site Coordinators

Resource Deployment Requirements

The bidder shall deploy qualified resources throughout the project lifecycle.

Minimum key resources shall include:

• Program Director

• Healthcare Domain Expert

• Project Manager

• Solution Architect

• Integration Specialist

• Database Specialist

• Security Specialist

• Training Lead

• Data Migration Lead

• Support Manager

The Authority reserves the right to review and approve key project resources.

Knowledge Transfer

The bidder shall ensure complete transfer of knowledge to Authority personnel.

Knowledge transfer shall include:

• Functional Knowledge

• Technical Knowledge

• System Administration

• Reporting Framework

• Interface Management

• Operational Procedures

Implementation Deliverables

The bidder shall submit:

• Project Charter

• Gap Analysis Report

• Design Documents

• Configuration Documents

• Integration Documents

• Migration Reports

• Training Reports

• Go-Live Reports

• Stabilization Reports

• Knowledge Transfer Documents

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

• Project Closure Report

12. Pre-qualification Criteria

Only bidders fulfilling all the mandatory eligibility criteria shall qualify for Technical

Evaluation. Failure to meet any mandatory criterion shall result in disqualification.

Sr. Criteria Qualification Requirement Supporting Complianc

No Documents e (Yes/No)

1 Legal Status of The Bidder shall be a legal Certificate of

Bidder entity registered/incorporated in Incorporation/Reg

India under the applicable laws istration, LLP

and shall be eligible to enter Registration

into contracts under the Indian Certificate/

Contract Act, 1872. The Bidder Partnership

may be one of the following: Deed/Registration

Certificate, GST

a. A Company incorporated Registration

under the Companies Act, 2013 Certificate, PAN,

or the Companies Act, 1956; or or any other

b. A Limited Liability evidence

Partnership (LLP) registered establishing the

under the Limited Liability legal status of the

Partnership Act, 2008; or bidder.

c. A Partnership Firm registered

under the Indian Partnership

d. A Sole Proprietorship Firm

established under the

applicable laws in India.

2 Statutory The bidder shall possess valid Copies of PAN,

Registrations PAN, GST Registration, EPF GST, EPF, ESI

Registration, ESI Registration and Professional

(where applicable) and Tax Registration

Professional Tax Registration Certificates

(where applicable).

3 Legal Eligibility The bidder shall not be Self-Declaration

blacklisted by any Central on Company

Government, State Letterhead duly

Government, PSU or signed by the

Government Agency. The Authorized

bidder shall not be under Signatory

liquidation, insolvency or

bankruptcy proceedings and

shall not have been convicted

for fraud, corruption or criminal

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

4 Organizational The bidder shall have a Certificate of

Experience minimum of fifteen (15) years' Incorporation,

experience in Healthcare Company Profile

Information Technology, and Project

Hospital Information References

Management Systems (HIMS),

Healthcare Software Solutions

or Healthcare Digital

Transformation.

5 HIMS The bidder shall have Work Orders,

Implementation successfully implemented / Completion

Experience maintained Hospital Information Certificates, Go-

Management Systems (HIMS) Live Certificates

in at least twenty-five (25) or Client

hospitals (Individual / Group Certificates

Hospitals) during the last

fifteen (15) years.

6 Large Hospital The bidder shall have Client

Experience successfully implemented HIMS Certificates,

in at least five (5) hospitals Completion

(Individual / Group Hospitals) Certificates or

having a minimum capacity of Go-Live

300 beds each. Certificates

7 Government The bidder shall have Work Orders,

Healthcare successfully completed or be Completion

Experience operating at least one (1) Certificates, Go-

Government Healthcare Live Certificates

Projects involving Government and Client

Hospitals, Medical Colleges, References

Teaching Hospitals, Public

Health Institutions or

Government Health Programs.

8 Multi-Hospital The bidder shall have Work Orders,

Deployment experience in implementing at Completion

Experience least three (3) centralized multi- Certificates and

hospital (Individual / Group Client References

Hospitals) deployments with

centralized administration and

distributed operations.

9 Average The bidder shall have an Audited Financial

Annual average annual turnover of not Statements and

Turnover less than ₹25 Crores during the Chartered

last three (3) audited financial Accountant

years. Certificate

10 Net Worth The bidder shall have a positive Audited Financial

net worth in each of the last Statements and

three (3) audited financial Chartered

years. Accountant

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

11 Profitability The bidder shall have reported Audited Financial

Profit Before Tax (PBT) in the Statements and

last three (3) audited financial Auditor's

years. Certificate

12 Quality The bidder shall possess valid Valid Certificates

Certification 1. ISO 9001:2015 issued by

2. ISO/IEC 27001 ISMS Accredited

3. ISO/IEC 20000 ITSMS Certification

4. CMMI Lever 3 or above Bodies

5. NABH and ABDM for

13 Technical The bidder shall demonstrate Technical

Capability expertise in Healthcare Proposal,

Software Development, Organization

Healthcare Integration, Data Profile, Client

Migration, Large Scale HIMS References

Deployment, Healthcare

Analytics and Application

Support Services.

14 Project The bidder shall have qualified CVs, and

Implementation professionals including Organization

Team Program Director (15+ years), Chart

Project Manager (10+ years),

Healthcare Domain Expert (10+

years), Solution Architect (10+

years), Database Administrator

(5+ years), Integration

Specialist (5+ years), Training

Lead (5+ years) and Support

Manager (5+ years).

15 Support The bidder shall have or Self-Declaration

Infrastructure undertake to establish a Central and Organization

Support Facility along with Structure

Regional Support capabilities

including Helpdesk, Remote

Support, Onsite Support,

Escalation Management and

SLA Monitoring.

16 Consortium / Consortiums and Joint Self-Declaration

Joint Venture Ventures shall not be permitted.

17 Subcontracting Subcontracting shall not be Undertaking on

permitted without prior written Company

approval of the Authority. The Letterhead

selected bidder shall remain

solely responsible for execution

of the contract.

Mandatory Conditions

 All Pre-Qualification criteria are mandatory.

 Documentary evidence shall be submitted along with the bid.

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

 Any false declaration, misrepresentation or suppression of facts shall lead to

rejection of the bid and may result in blacklisting and legal action.

 The Authority reserves the right to verify any information submitted by the bidder,

including contacting client references, conducting site visits and seeking additional

documentary evidence.

13. Technical Evaluation Criteria

Only bidders satisfying all mandatory Pre-Qualification criteria shall be considered for

Technical Evaluation.

The Authority's decision regarding qualification shall be final and binding.

The Technical Evaluation shall be carried out based on the following parameters:

Sr. No. Evaluation Parameter Maximum Marks

1 Functional Compliance

2 Organizational & Healthcare Implementation Experience

3 Project Implementation Team

4 Technical Architecture & Interoperability

5 Support & Service Delivery Capability

6 Implementation Methodology

The Authority may seek demonstrations, clarifications, documentary evidence, customer

references or conduct site visits to validate the claims made by the bidder. Product

demonstrations, if conducted, shall be for validation purposes only and shall not carry any

separate marks unless specifically decided by the Authority.

13.1. Functional compliance marks

Sr. No. Functional Module Marks

1 Registration & Appointment Management

2 Outpatient Department (OPD)

3 Inpatient Department (IPD)

4 Electronic Medical Records (EMR/EHR)

5 Nursing Management

6 Emergency & Casualty

7 Operation Theatre Management

8 Critical Care

9 Laboratory Information System (LIS)

10 Radiology Information System (RIS) & PACS

11 Pharmacy Management

12 Inventory & Procurement

13 Billing & Revenue Cycle Management

14 Insurance / TPA Management

17 Patient Portal

18 MIS & Dashboard

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

19 ABDM Compliance

20 Security, Audit Trail & Access Control

Compliance Status Score Awarded

Fully Compliant (FC) 100% of allocated marks

Partially Compliant (PC) 50% of allocated marks

Non-Compliant (NC)

13.2. Healthcare implementation & Maintenance Experience

Hospital Implementations Marks

25 – 40 Hospitals

41 – 60 Hospitals

More than 60 Hospitals

Government Healthcare Projects Marks

3 – 5 Hospitals

6 – 10 Hospitals

More than 10 Hospitals

13.3. Project Implementation Team

Key Personnel Marks

Program Director

Project Manager

Healthcare Domain Expert

Solution Architect

Integration Specialist

Data Migration Lead

Support Manager

The evaluation shall consider:

 Relevant healthcare domain experience

 Experience in similar HIMS implementations

 Overall years of experience

13.4. Technical architecture & interoperability

Multi-Hospital Architecture

Scalability & High Availability

HL7 / FHIR Compliance

NABH Advance Level Certification for HIS & EMR

DICOM Compliance

API & Integration Framework

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

Security Architecture

13.5. Service and Support delivery capability

Helpdesk & Service Desk Structure

Support Team Strength

Escalation Management Framework

SLA Monitoring & Reporting

Regional Support Capability

13.6. Implementation methodology

Project Governance & Management

Data Migration Strategy

Training & Capacity Building

Change Management Approach

Rollout & Go-Live Strategy

Technical Qualification

 The maximum Technical Score shall be 100 Marks.

 Bidders securing 70 Marks or above shall be declared Technically Qualified.

 Bidders securing less than 70 Marks shall be declared technically Non-

Responsive and shall not be considered for Commercial Evaluation.

14. Timelines, SLA, Penalties, Project Milestone and Payment

14.1. Payment Terms

Payments shall be made separately for Software License/Subscription, Implementation

Services, and Warranty & O&M Support Services

A. Software License and implementation charges (CAPEX):

 All the payment terms will be on the back to back basis (Payment to bidder

will be release once the payment will be received by the (n)Code Solutions/

GNFC) with awarded bidder.

 Payment terms will be on milestone basis and may vary in each work order as

agreed by the customer.

 Once the payment will be received by (n)Code Solutions / GNFC the

proportionately will paid to bidder within 15 days.

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

B. Operations & Maintenance (O&M) / Annual Support Services

Period Payment Terms

Warranty & O&M Payable quarterly in arrears upon successful delivery of support

support services services and submission of quarterly SLA reports

Quarterly on back to back basis (Payment to bidder will be release

Payment Frequency

once the payment will be received by the (n)Code Solutions/ GNFC)

Contract Period 5 Years

Number of Payments 20 Quarterly Payments

Note : Quarterly payments shall be released subject to achievement of applicable SLA

parameters and submission of quarterly performance reports, uptime reports, incident

reports, and support service certifications duly approved by the Authority.

C. Warranty & O&M Support Services

The Warranty and Operations & Maintenance (O&M) Support Charges shall be payable on a

quarterly basis over the contract period of Five (5) Years.

14.2. Service Level Agreement (SLA)

Refer Annexure 19.9 for SLA Matrix & Penalties.

15. Instruction to Bidders

15.1. Bidding Document:

Bidder is expected to examine all instructions, forms, terms, and specifications in the

bidding documents. Failure to furnish all information required by the bidding documents

or submits a bid not substantially responsive to the bidding documents in every respect

may result in the rejection of the Bid. Under no circumstances physical bid will be

15.2. Cost of Bidding:

The Bidder shall bear all costs associated with the preparation and submission of the Bid

and GNFC will in no case be responsible for those costs, regardless of the conduct or

outcome of the bidding process.

Bidder is required to pay Tender Fees & EMD online on procurement portal In case of

non-receipt of EMD the bid will be rejected by GNFC as non-responsive.

15.3. Clarification on Bidding Documents:

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

Bidders can send their queries on or before the timeline mentioned in NIT to

[email protected]. GNFC will clarify & issue amendments, if any, to all the bidders in

the pre-bid meeting.

No further clarification what so ever will be entertained after the pre-bid meeting date.

The interested bidder should send the queries as per the following format.

Organization Name

Email and Phone No.

S/N. Document Reference Content of the Clarification

(Clause/Page No) RFP requiring required

GNFC has the sole discretion to respond or not to respond to queries received, and does

not necessarily with responding to every query received.

15.4. Amendments to the Bidding Documents:

At any time prior to the deadline for submission of bids, GNFC for any reason, whether at

its own initiative or in response to the clarifications requested by prospective bidders,

may modify the bidding documents by amendment & put on our websites.

All prospective bidders are requested to browse our website & any amendments/

corrigendum/modification will be notified on our website and such modification will be

binding on them.

In order to allow prospective bidders a reasonable time to take the amendment into

account in preparing their bids, GNFC at its discretion, may extend the deadline for the

bid submission.

15.5. Language of Bid:

The Bid prepared by the Bidder, as well as all correspondence and documents relating to

the Bid exchanged between the Bidder and GNFC shall be in English. Supporting

documents and printed literature furnished by the bidder may be in another language

provided they are accompanied by an accurate translation of the relevant pages in

English. For purposes of interpretation of the bid, the translation shall govern.

15.6. Section Comprising the Bids:

1. The quotation should be scan-able and distinct without any option stated in.

2. The bid uploaded should have the following documents:

a. Bid security,

b. Eligibility & Technical Section,

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

 Financial Capabilities. (In the Prescribed Format Only)

 Technical Capabilities. (In the Prescribed Format Only)

 Compliance Statement. (In the Prescribed Format Only)

 Bid letter form

 Undertaking as per Office Memorandum No.: F. No.6/18/2019-PPD

dated 23.07.2020 published by Ministry of Finance, Dept. of

Expenditure, Public Procurement division for Bidder & OEM (Su-

Note: All forms / Tables, duly filled-in with necessary proofs, as required and

stated in the bid document & supporting documents for eligibility criteria

should be uploaded.

c. Price bid Section: Priced bid (in the prescribed format only --> Section 16)

15.7. Bid Forms:

1. Wherever a specific form is prescribed in the Bid document, the Bidder shall use

the form to provide relevant information. If the form does not provide space for

any required information, space at the end of the form or additional sheets shall

be used to convey the said information. Failing to upload the information in the

prescribed format, the bid is liable for rejection.

2. For all other cases, the Bidder shall design a form to hold the required

3. GNFC shall not be bound by any printed conditions or provisions in the Bidder’s

Bid Forms or any hyperlinks.

15.8. Bid Price:

2. The Financial bid shall indicate charges payable as per Price bid format and

terms thereof for providing required connectivity under the Project. The bidder

shall quote a one-time installation charges and fixed yearly charges per link in the

format as defined in the price bid. A bid uploaded with an adjustable price

quotation will be treated as non-responsive and rejected.

3. Prices shall be written in both words and figures. In the event of difference, the

price in words shall be valid and binding.

4. Arithmetical errors will be rectified on the following basis.

a. If there is a discrepancy between the unit price and the total price that is

obtained by multiplying the unit price and quantity, the unit price shall

prevail and the total price shall be corrected. If the Bidder does not accept

the correction of the errors, its bid will be rejected. If there is a

discrepancy between words and figures, the amount in words will prevail.

b. Any discrepancy relating to prices quoted in the offer across different

sections of the bid, only prices given in the prescribed format given at

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

5. The bidder should provide calculations for the quoted bandwidth charges, without

which the bid is liable for rejection. Any arithmetical errors in these calculations

will be on bidders account.

6. Offered price should be exclusive of all applicable taxes. Bidder should

mentioned & upload the applicable taxes with percentage & amount of tax.

7. The Discount offered, if any, should not be mentioned separately. It should be

included in Price Bid.

8. Any effort by a bidder or bidder’s agent / consultant or representative howsoever

described to influence GNFC in any way concerning scrutiny / consideration /

evaluation / comparison of the bid or decision concerning award of contract shall

entail rejection of the bid.

9. Unit rates should be quoted separately for each item. Quantities can be

increased or decreased by GNFC and bidder has to supply additional quantities

at the rates prescribed in the price bid of this tender document.

15.9. Bid Security/ EMD:

1. The Bidder shall pay EMD online as per the Bid document. The un-priced bid

will be opened subject to the confirmation of valid Bid security.

2. Unsuccessful Bidder's Bid security will be refunded within a reasonable time

and in no case later than 90 (Ninety) days from the award of work to the

successful bidder.

3. The successful Bidder's Bid security will be discharged upon the Bidder

signing the Contract/Agreement, and furnishing the Performance Bank

4. EMD can be invoked by GNFC at any stage of the Tendering/RFP, even

during the pre-award phase, only upon breach of terms and conditions of the

RFP by the Bidder/Bidding Company.

5. The Bid security may be forfeited at the discretion of GNFC, on account of

one or more of the following reasons:

a) The Bidder withdraws their Bid during the period of Bid validity

specified on the Bid letter form.

b) Bidder does not respond to requests for clarification of their Bid.

c) Bidder fails to co-operate in the Bid evaluation process,

d) Bidder is found to be involved in fraudulent and corrupt practices and

e) In case of a successful Bidder, the said Bidder fails:

a. To sign the Agreement in time

b. To furnish Performance Bank Guarantee

c. Is found to be involved in fraudulent and corrupt practices

d. EMD can be withdrawn/forfeited by GNFC, in the event the

Bidder/Contractor shows non-commitment toward the

submitted commercials as part of the RFP, as such actions

shall be accounted as breach of the terms and conditions of

15.10. Bid Validity:

1. Bids shall remain valid for 180 days from the date of Bid Submission. A Bid valid

for a shorter period shall be rejected as non-responsive.

2. In exceptional circumstances, GNFC may solicit Bidder's consent to an extension

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

of the period of validity. The request and the responses thereto shall be made in

writing. The Bid security shall also be suitably extended. A Bidder’s request to

modify the Bid will not be permitted.

15.11. Bid Due Date:

1. Bid must be received by GNFC at the address specified in the Request for

Proposal (RFP) not later than the date specified in the RFP.

2. GNFC may, as its discretion, on giving reasonable notice, extend the bid due

date, in which case all rights and obligations of GNFC and the bidders,

previously subject to the bid due date, shall thereafter be subject to the new bid

due date as extended.

3. No bidder will be allowed to upload or submit the bid after the bid due date/time.

15.12. Modification and Withdrawal of Bid:

1. The Bidder may modify or withdraw its Bid any time before the due date and time

of the bid submission.

2. No Bid may be modified subsequent to the deadline for submission of bids.

3. No Bid may be withdrawn in the interval between the deadline for submission of

bids and the expiration of the period of Bid validity specified by the Bidder on the

bid letter form. Withdrawal of a Bid during this interval may result in the bidder's

forfeiture of its Bid security.

15.13. Openings of Bids:

1. Bids will be opened with or without presence of Bidder’s representatives, who

choose to attend. The Bidder’s representatives who are present shall sign a

register evidencing their attendance.

2. The Bidder’s names, bid modifications or withdrawals, discounts and the

presence or absence of relevant Bid security and such other details as per GNFC

officer’s discretion, may consider appropriate, will be announced at the opening.

15.14. Contacting GNFC:

1. Bidder shall not approach GNFC officers outside of office hours and/ or outside

GNFC office premises, from the time of the Bid opening to the time the Contract

2. Any effort by a bidder to influence GNFC’S officers in the decisions on Bid

evaluation, bid comparison or contract award may result in rejection of the

Bidder's offer. If the Bidder wishes to bring additional information to the notice of

GNFC, it should do so in writing.

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

15.15. Fraudulent and Corrupt Practices:

GNFC will reject a proposal for award and may forfeit the EMD and/or Performance

Guarantee if it determines that the bidder recommended for award has engaged in

corrupt or fraudulent practices in competing for, or in executing, contract(s).

15.16. Lack of information to Bidder:

The Bidder shall be deemed to have carefully examined all contract documents to his

entire satisfaction. Any lack of information shall not in any way relieve the Bidder of his

responsibility to fulfil his obligation under the Contract.

15.17. Rejection of Bids:

GNFC reserves the right to reject any Bid, and to annul the bidding process and reject all

bids at any time prior to award of Contract, without thereby incurring any liability to the

affected Bidder(s) or any obligation to inform the affected Bidder(s) of the grounds for

15.18. Rejection Criteria:

Besides other conditions and terms highlighted in the RFP document, bids may be

rejected during evaluation under the following circumstances:

1. Pre-qualification Rejection Criteria

1.1. Bids submitted without or with improper Bid Security (EMD).

1.2. Bids which do not conform to unconditional validity of the bid as prescribed in

1.3. If the information provided by the Bidder is found to be incorrect / misleading

at any stage / time during the Tendering Process.

1.4. Any effort on the part of a Bidder to influence the bid evaluation, bid

comparison or contract award decisions.

1.5. Bids without proper documents/evidences as asked for in the prequalification

bid as mentioned in the RFP Document.

2. Technical Rejection Criteria

2.1. Technical Bid containing financial details.

2.2. Revelation of Prices in any form or by any reason before opening the

2.3. Failure to furnish all information required by the RFP Document or

submission of a bid not substantially responsive to the Bid Document in

2.4. Bidders not quoting for the complete scope of Work as indicated in the Bid

documents, addendum (if any) and any subsequent information given to the

2.5. Bidders not complying with the Technical and General Terms and conditions

as stated in the RFP Documents.

2.6. Bidder not meeting the Minimum absolute technical score to qualify for

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

financial bid opening (Refer Section 12)

2.7. Bidders not conforming to unconditional acceptance of full responsibility of

providing services in accordance with the Scope of work and Service Level

Agreements of this RFP.

2.8. If the bid does not confirm to the timelines indicated in the RFP Document.

3. Financial Rejection Criteria

3.1. Incomplete Price Bid

3.2. Price Bids that do not conform to the Bid’s price bid format.

4. Any Bidder having raised any dispute/ litigation/ Arbitration against/with the

(n)Code Solutions (IT Division of GNFC) or having any past history of legal

dispute with (n)Code Solutions (IT Division of GNFC) or any existing legal

dispute going on in any court of law by or against (n)Code Solutions (IT Division

of GNFC), shall be liable to be disqualified from bidding/participating in the

present tender OR any fresh/ amended tender inquiry that may be issued by

(n)Code Solutions (IT Division of GNFC).

15.19. Evaluation Methodology:

The evaluation of bids shall be carried out in the following stages:

Stage-I: Pre-qualification

GNFC shall examine the bids to determine whether:

 The bid has been submitted within the prescribed time.

 The bid is complete in all respects.

 Required documents have been submitted.

 The bidder meets all the pre-qualification criteria.

 The bid is substantially responsive to the Tender requirements.

Non-responsive bids shall be rejected and shall not be considered for further evaluation.

Stage-II: Technical Evaluation

Only bids found qualified during the pre-qualification evaluation shall be considered for

technical evaluation.

Technical evaluation shall be carried out based on the criteria specified in the Tender

 Maximum Technical Marks:

 Minimum Qualifying Marks:

Only bidders securing 70 marks or above shall be declared Technically Qualified.

The decision of GNFC regarding technical evaluation shall be final and binding.

Stage-III: Commercial Bid Opening

The Commercial Bid (Financial Proposal) shall be opened only for technically qualified

Commercial evaluation shall be carried out based on the quoted rates in the prescribed

Financial Bid format.

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

Stage-IV: Determination of Lowest Rates

For each line item / service category (or overall, as applicable in the BOQ), GNFC shall

determine the Lowest Evaluated Rate (L1 Rate) among all technically qualified bidders.

In case of any arithmetic error, the provisions of the Tender Document regarding correction

of errors shall apply.

Stage-V: Rate Matching / Negotiation

After determination of the L1 rates, GNFC reserves the right to:

 negotiate with the L1 bidder, if considered necessary;

 negotiate with one or more technically qualified bidders to obtain more competitive

 arrive at a Final Negotiated Rate for the Rate Contract.

The decision of GNFC regarding negotiation and finalization of rates shall be final.

Stage-VI: Award of Rate Contract

After finalization of the rates:

 The bidder offering the Final Negotiated Rate shall be invited to execute the Rate

 GNFC may also invite other technically qualified bidders to match the L1 / Final

Negotiated Rate.

The bidders who unconditionally agree to match the Final Negotiated Rate within the

stipulated time shall also be awarded the Rate Contract.

Accordingly, multiple bidders may be empanelled under the Rate Contract.

Stage-VII: Empanelment

The empanelled agencies shall constitute the panel of authorized implementation partners

for HIMS solutions.

Empanelment under the Rate Contract shall not guarantee any minimum quantity of

work, business, or order value.

GNFC shall issue work orders/project-specific purchase orders based on its requirements

from time to time.

Allocation of Future Work

During the validity of the Rate Contract, GNFC may allocate projects to any empanelled

agency based on one or more of the following considerations:

 Client preference

 Project size and complexity

 Availability of skilled resources

 Past performance

 Domain expertise

 Delivery capability

 Geographical presence

 Existing workload

 Project timelines

 Any other factor considered relevant by GNFC

The decision of GNFC regarding allocation of work shall be final and binding and shall not be

subject to challenge by any empanelled agency.

Selection of Agency for Supply, Implementation, Customization, Integration, Data Migration,

Training, Go-Live and Comprehensive Support of Enterprise Hospital Information

Management System (HIMS)

Tender No.: GNFC/RFP/RateContract/HIMS/0926/01

Important Conditions

1. Empanelment under the Rate Contract shall not create any exclusive right in favour

2. GNFC reserves the right to engage one or more empanelled agencies

simultaneously.

3. GNFC reserves the right to invite the empanelled agencies for project-specific

discussions, presentations, proof of concept (PoC), solution demonstrations, or client

interactions before award of any project.

4. GNFC may require the selected empanelled agency to customize the solution,

integrate with third-party applications, migrate legacy data, provide training, support,

AMC, or any additional services as required by the client.

5. If an empanelled agency declines to execute a project after acceptance, GNFC

reserves the right to offer the project to another empanelled agency without any

6. GNFC reserves the absolute right to reject any or all bids, annul the tender process,

or modify the empanelment methodology at any stage without assigning any reason.

15.20. Award of Contract:

1. Award Criteria: The Criteria for selection will be the lowest cost to GNFC. GNFC

may negotiate the prices with L1 Bidder. The negotiation may be conducted in a

an form as decided by GNFC. All qualified vendors shall have to accept the

approach to negotiation planned by GNFC, as selected by GNFC.

2. GNFC reserves the right at the time of award to increase or decrease quantity for

the requirements originally specified in the document without any change in Bid

rate or other terms and conditions.

3. In case the lowest bidder does not accept the award of the contract or is found to

be involved in corrupt and/or fraudulent practices, the next lowest bidder may be

approached to match the L1 rate, with negotiations at the discretion of the tender

15.21. Notification of Award:

Prior to expiration of the period of Bid validity, GNFC will notify the successful Bidders

and issue LOI/ Work Order.

15.22. Signing of Contract:

Within Fifteen (15) working days from the notification of award or upon receipt of project

from end client/s, the Successful Bidder shall sign and date the Contract (as furnished by

GNFC) and return it to GNFC.

15.23. Amendment to the Agreement:

Amendments to the Agreement may be made by mutual agreement by both the Parties.

No variation in or modification in the terms of the Agreement shall be made except by

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written amendment signed by both the parties. All alterations and changes in the

Agreement will take into account prevailing rules, regulations and laws applicable in the

state of Gujarat.

15.24. Contract Obligation:

1. If after the award of the contract the Bidder does not sign the Agreement, execute

the Non-Disclosure Agreement (annexed as part of this RFP), Integrity pact

(annexed as part of this RFP) and/or fails to furnish the Performance Bank

guarantee within fifteen (15) working days along with the inception report and

working schedule as per the tender requirements & if the project work is not

started within fifteen (15) working days after submission of PBG as mentioned,

GNFC reserves the right to cancel the contract and apply all remedies available

to him under the terms and conditions of this contract.

2. Once the contract is confirmed and signed, the terms and conditions contained

therein shall take precedence over the Bidder’s bid and all previous

correspondence.

15.25. Books and Records:

Successful bidder shall maintain adequate Documents Related to project’s physical

materials & equipment for inspection and audit by GNFC or its nominated agency during

the terms of Contract until expiry of the performance guarantee.

16. General Conditions of Contract (GCC)

16.1. Successful Bidder’s Failure to Comply With Instructions:

Any loss or additional expenditure that GNFC may be required to incur on account of

Successful Bidder’s failure to comply with any of the conditions contained in the

Agreement shall be recovered from the Successful Bidder.

Similarly, any loss or additional expenditure that the Successful Bidder may be required

to incur on account of failure to comply with any of the condition contained in the

Agreement shall be to Successful Bidder’s account and GNFC, as a buyer/service

recipient, will not be responsible to pay such expenses / losses.

16.2. Applicability:

These general conditions shall apply to the extent that they are not superseded by

provisions in other parts of the contract. For interpretation of any clause in the RFP or

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Contract Agreement, the interpretation of GNFC shall be final and binding on the

successful bidder.

16.3. Severability:

If any term, clause or provision of the agreement shall be judged to be invalid for any

reason whatsoever such invalidity shall not affect the validity or operation of any other

term, clause or provision of the agreement and such invalid term clause or provision shall

be deemed to have been deleted from the agreement and if the invalid portion is such

that the remainder cannot be sustained without it, both parties shall enter into discussions

to find a suitable replacement to the clause that shall be legally valid.

16.4. Patent Rights:

Successful Bidder shall indemnify GNFC against all third party claims of infringement of

patent, trademark or industrial design rights arising from the use of the equipment’s and

services or any part thereof.

16.5. Assignment:

Successful Bidder shall not assign, in whole or in part, his obligations to perform under

the contract, to any other party or persons.

16.6. Intellectual Property Rights (IPR)

(a) Definitions. For the purposes of this Clause:

(i) "End Customer" means any hospital, medical college, health society,

government department, board, corporation, authority, autonomous body, trust or

other entity to which (n)Code supplies, deploys, hosts, sub-licenses or otherwise

provisions the Product, whether pursuant to a nomination, work order, purchase

order, or a tender, RFP or empanelment awarded to (n)Code, and includes such

entity's authorised users, administrators, and permitted successors and assigns.

The Bidder acknowledges that this Contract is an annual rate contract under

which (n)Code may on-board one or more End Customers from time to time, and

that no separate consent of the Bidder shall be required for any such onboarding.

(ii) "(n)Code Attribution Mark" means the expression "Powered by (n)Code

Solutions: IT Division of GNFC Ltd.", together with such logo, device or stylisation

as (n)Code may notify to the Bidder in writing from time to time.

(b) All Intellectual Property Rights in and to the Hospital Information Management

System (the "Product"), including its software, source code, object code,

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databases, interfaces, and documentation, together with all updates, upgrades,

patches and modifications thereto, shall vest in and remain the sole property of

the Bidder. This is a licence-based, back-to-back arrangement, and no

assignment or transfer of ownership shall occur in favour of (n)Code or any End

Customer at any level.

(c) Licence to (n)Code: The Bidder grants (n)Code a non-exclusive, irrevocable

(save on termination in accordance with this Contract), pan-India right and licence,

for the term of the engagement and subject to the commercial terms of the

Contract, to use, host, distribute, sub-license, brand, re-brand and white-label the

Product for onward provisioning to one or more End Customers. This licence

expressly includes the right to sub-license the Product to each End Customer, to

deploy it under (n)Code's branding, and to apply the (n)Code Attribution Mark in

accordance with sub-clause (e) of this Clause. The licence in respect of each End

Customer shall survive expiry of this Contract and continue for the full term of the

relevant End Customer engagement.

(d) End Customer rights: Through the above licence, each End Customer shall

receive a non-exclusive, non-transferable right to use the Product, whether on a

SaaS/hosted or on-premise deployment model, for the term of the relevant

engagement. Any white-labelling, branding, configuration, customisation or

localisation of the Product for (n)Code or any End Customer shall not create any

ownership rights in favour of (n)Code or any End Customer; all such Intellectual

Property shall remain with the Bidder and form part of the Product covered by this

(e) The Product as delivered to (n)Code, and every white-labelled or (n)Code-

branded instance of the Product deployed for any End Customer, shall at all times

prominently and legibly display the (n)Code Attribution Mark. Without limiting the

generality of the foregoing:

(i) the placement, size, colour and prominence of the (n)Code Attribution Mark

shall be as approved by (n)Code in writing, and the Bidder shall not remove,

obscure, alter, resize, relocate or otherwise subordinate the same without

(n)Code's prior written consent. Where an End Customer's own branding is

applied to the deployment, the (n)Code Attribution Mark shall be displayed

alongside such branding and not in substitution thereof (unless otherwise required

by the End Customer);

(iii) the Bidder shall not display its own name, logo, trade mark, copyright notice,

product name or other identifier on any white-labelled instance of the Product,

except to the extent expressly permitted by (n)Code in writing or mandatorily

required under applicable law;

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(iv) configuration and continued display of the (n)Code Attribution Mark forms part

of the Bidder's scope at no additional cost, and the Bidder shall re-apply and verify

the same upon each update, upgrade, patch, new module, migration or version

change of the Product;

(v) (n)Code grants the Bidder a limited, non-exclusive, non-transferable, royalty-

free licence to reproduce the (n)Code Attribution Mark solely for the purpose of

compliance with this sub-clause (e) during the term. The Bidder acquires no other

right, title or interest in the (n)Code Attribution Mark or in any trade mark, trade

name or logo of (n)Code, GNFC or any End Customer, and all goodwill arising

from such use shall enure exclusively to (n)Code/GNFC. The Bidder shall not use

any such mark in its marketing material, website, customer lists, case studies or

press communications without (n)Code's prior written consent;

(vi) (n)Code may, by written direction, waive or vary the requirements of this sub-

clause (e) for any specific End Customer deployment, including where the End

Customer's tender or contract conditions so require; and

(vii) any failure to comply with this sub-clause (e) shall be rectified by the Bidder

within [7] days of notice, at its own cost, and repeated or continuing non-

compliance shall constitute a material breach of the Contract.

(f) End Customer Data: All data, content and information entered into or generated

through the Product by or on behalf of any End Customer shall remain the

exclusive property of that End Customer, and the Bidder shall acquire no

Intellectual Property or other right therein.

(g) Warranty: The Bidder warrants that it is the sole and lawful owner of the

Product with full right and authority to grant the licences contemplated herein, and

that the Product and its use, hosting, sub-licensing, branding and white-labelling

by (n)Code and any End Customer shall not infringe any Intellectual Property or

other right of any third party.

(h) Indemnity: The Bidder shall, at its own cost, defend, indemnify and hold

harmless (n)Code/GNFC and each End Customer against all claims, losses,

damages, costs and expenses arising from any actual or alleged infringement of

third-party Intellectual Property by the Product. If the Product is or is likely to

become the subject of such a claim, the Bidder shall, without disruption to any

End Customer's usage, either procure the right to continue using the Product or

modify/replace it so as to be non-infringing while retaining equivalent functionality

and performance, failing which (n)Code may terminate without any liability to the

Bidder and recover the amounts paid for the affected deployment. This indemnity

shall survive termination.

(i) Bidders shall confirm unconditional compliance with this Clause in their bid. Any

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deviation must be explicitly stated, failing which the Bidder shall be deemed to

have accepted this Clause in full.

16.7. DATA PROTECTION AND DATA PROCESSING:

The Service Provider shall, at all times during the term of this Agreement and thereafter,

comply with the provisions of the Digital Personal Data Protection Act, 2023 ("DPDP

Act") and all rules, regulations, and guidelines framed thereunder, as may be applicable

to the nature of services rendered under this Agreement.

Where the performance of services under this Agreement involves access to, processing

of, or dealing with any Personal Data (as defined under the DPDP Act), the Service

Provider shall:

 process such Personal Data only for the purposes authorized by the Company and

strictly in accordance with the Company's instructions;

 implement and maintain appropriate technical and organizational measures to protect

Personal Data against unauthorized access, disclosure, loss, or misuse;

 not disclose, transfer, or share Personal Data with any third party without the prior

written consent of the Company; and

 upon expiry or termination of this Agreement, return, delete, or destroy all Personal

Data in its possession in the manner directed by the Company.

In the event of any actual or suspected Personal Data breach, the Service Provider shall

notify the Company immediately and take all necessary steps to contain and mitigate

such breach at its own cost.

The Company reserves the right to incorporate additional data protection obligations,

commensurate with the nature and sensitivity of data involved, as a part of the specific

agreement executed pursuant to this RFP.

16.8. Termination of Service:

1. Termination for Default: GNFC may terminate this Agreement, in whole or in part,

by written notice to the Successful Bidder upon occurrence of any of the following

events of default:

a) the Successful Bidder becomes subject to bankruptcy, insolvency, liquidation,

winding-up, or receivership proceedings, or makes an assignment for the

benefit of its creditors;

b) the Successful Bidder engages in unauthorized or illegal use of connections,

hardware, software, tools, or manpower dedicated to GNFC's project(s);

c) the Successful Bidder fails to meet the minimum agreed Service Levels

continuously for two consecutive quarters or as may be stated under the

Service Order/Purchase Order/Work Order; or

d) the Successful Bidder commits a material breach of any term of this

RFP/Agreement and fails to remedy such breach within thirty (30) days of

receipt of a written notice from GNFC specifying the breach and requiring its

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In the case of events under (a) and (b), GNFC may terminate immediately upon

written notice without any cure period. In the case of events under (c) and (d),

GNFC shall provide thirty (30) days' prior written notice, during which the

Successful Bidder shall be afforded an opportunity to remedy the default.

2. Termination for Convenience: GNFC may terminate this Agreement, in whole or

in part, at any time for convenience by providing thirty (30) days' prior written

notice to the Successful Bidder, without any obligation to assign reasons therefor.

In such event, GNFC shall pay the Successful Bidder for work satisfactorily

performed and accepted up to the date of termination, and no further amounts

shall be payable.

3. Back-to-back and co-terminous termination: The Bidder acknowledges that each

Service or Work Order issued by (n)Code to the Successful Bidder (“Order”)

(whether issued on a standalone basis or under any definitive agreement

subsequently executed between (n)Code and the Successful Bidder, the

provisions of this Clause being deemed incorporated in every such Order and

agreement and prevailing over any inconsistent term thereof) under this RFP is

entirely back-to-back with, and dependent upon, the corresponding contract

between (n)Code and the relevant End Customer (the "End Customer Contract").

Accordingly, notwithstanding the stated term, each Order shall automatically

stand terminated and be co-terminous with the corresponding End Customer

Contract, whether such termination occurs on the expiry date or at any time prior

thereto and for any reason whatsoever, without any separate notice being

required; the expiry or termination of any Order shall not affect this Contract or

any other Order in force with the Successful Bidder/s. Upon such termination,

(n)Code shall have no liability to the Bidder save for amounts duly accrued and

payable, on a pro-rata basis, for services rendered up to the effective date, and

the Bidder shall refund any charges received in advance for the unexpired period.

The Bidder shall have no claim for the unexpired term, anticipated volumes, loss

of profit, or damages arising from such termination. Provided that where the End

Customer Contract is terminated or subjected to deductions, wholly or in part, on

account of any breach, delay or default attributable to the Bidder, (n)Code shall

retain all rights and remedies against the Bidder, including recovery of liquidated

damages, penalties and deductions levied upon or suffered by (n)Code,

invocation of the performance security, and the indemnities hereunder, and the

foregoing limitation shall not operate in the Bidder's favour. The Bidder's exit,

data hand-over and transition obligations shall survive such termination.

4. Upon issuance of a termination notice:

a) both parties shall continue to perform their respective obligations during the

b) the Successful Bidder shall immediately cease work to the extent specified in

the termination notice and take all reasonable steps to mitigate costs and

c) the Successful Bidder shall, within fifteen (15) days of the termination date,

return to GNFC all data, documents, materials, equipment, and assets

belonging to GNFC or developed under this Agreement.

5. Consequences of Termination for Default:

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a) GNFC shall be entitled to invoke and forfeit the Performance Bank

b) GNFC may recover from the Successful Bidder liquidated damages as

provided under this Agreement, and may set off such amounts against any

sums due to the Successful Bidder under this Agreement; and

c) the Successful Bidder shall remain liable for all obligations and liabilities

accrued prior to the date of termination.

16.9. Force Majeure:

1. Force Majeure shall mean any event or circumstances or combination of events

or circumstances that materially and adversely affects, prevents or delays any

Party in performance of its obligation in accordance with the terms of the

Agreement, but only if and to the extent that such events and circumstances are

not within the affected party's reasonable control, directly or indirectly, and effects

of which could have prevented through Good Industry Practice or, in the case if

construction activities through reasonable skill and care, including through the

expenditure of reasonable sums of money.

2. Any events or circumstances meeting the description of the Force Majeure which

have same effect upon the performance of any contractor shall constitute Force

Majeure with respect to the Successful bidder. The Parties shall ensure

compliance of the terms of the Agreement unless affected by the Force Majeure

Events. The Successful bidder shall not be liable for forfeiture of its

implementation / Performance guarantee, levy of Penalties, or termination for

default if and to the extent that it’s delay in performance or other failure to

perform its obligations under the Agreement is the result of Force Majeure.

3. Force Majeure Events: The Force Majeure circumstances and events shall

include the following events to the extent that such events or their consequences

(it being understood that if a causing event is within the reasonable control of the

affected party, the direct consequences shall also be deemed to be within such

party's reasonable control) satisfy the definition as stated above.

4. Without limitation to the generality of the foregoing, Force Majeure Event shall

include following events and circumstances and their effects to the extent that

they, or their effects, satisfy the above requirements:

a. Natural events (“Natural Events”) to the extent they satisfy the foregoing

requirements including:

 Any material effect on the natural elements, including lightning,

fire, earthquake, cyclone, flood, storm, tornado, or typhoon;

 Explosion or chemical contamination (other than resulting from an

 Pandemic / Epidemic;

 Any event or circumstance of a nature analogous to any of the

b. Other Events (“Political Events”) to the extent that they satisfy the

foregoing requirements including:

 Political Events which occur inside or Outside the State of Gujarat

or involve directly the State Government and the Central

Government (“Direct Political Event”), including:

o Act of war (whether declared or undeclared), invasion,

armed conflict or act of foreign enemy, blockade, embargo,

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revolution, riot, insurrection, civil commotion, act of

terrorism or sabotage;

o Strikes, work to rules, go-slows which are either

widespread, nationwide, or state-wide or are of political

o Any event or circumstance of a nature analogous to any of

5. Force Majeure Exclusions; Force Majeure shall not include the following event(s)

and/or circumstances, except to the extent that they are consequences of an

event of Force Majeure:

 Unavailability, late delivery

 Delay in the performance of any contractor, sub-contractors or their

6. Procedure for calling Force Majeure: The Affected Party shall notify to the other

Party in writing of the occurrence of the Force Majeure as soon as reasonably

practicable, and in any event within 5 (five) days after the Affected Party came to

know or ought reasonably to have known, of its occurrence and that the Force

Majeure would be likely to have a material impact on the performance of its

obligations under the Agreement. If such force majeure circumstances continue

for more than three months then either party may terminate the Contract, or

complete performance of the Contract with such adjustments as are required by

the existence of the force majeure and are agreed upon by the parties.

16.10. Dispute Resolution and Arbitration:

1. All disputes, differences, or claims of any nature whatsoever arising between the

parties out of or in connection with this Agreement, including but not limited to

disputes relating to:

 the scope, execution, delivery, or performance of any works, services, or

supply of goods under this Agreement;

 interpretation, breach, termination, validity, or enforceability of this

Agreement or any part thereof;

 quality, quantity, specifications, or standards of services, goods, or

 payment, invoicing, deductions, penalties, or recovery of amounts under this

 rights, duties, and liabilities of the parties arising during or after the term of

this Agreement; or

 any act, omission, or default of either party in the performance of its

obligations hereunder,

shall be addressed in accordance with the dispute resolution procedure set out

2. Upon the occurrence of any dispute or difference, the aggrieved Party shall notify

the other Party in writing, clearly setting out the nature and particulars of the

dispute, within 30 (thirty) days of becoming aware of such dispute.

 Upon receipt of such notice, the authorized representatives of both parties

shall meet and endeavor to resolve the dispute through good-faith

negotiations within 60 (sixty) days from the date of such written notice (or

such extended period as mutually agreed in writing).

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3. If the dispute remains unresolved at the end of the negotiation period referred to

above, either party may invoke arbitration by issuing a written Notice of

Arbitration to the other party.

 The arbitration shall be conducted by a Sole Arbitrator, appointed as follows:

 Both parties shall, by mutual consent, endeavor to agree upon and appoint a

Sole Arbitrator within 30 (thirty) days from the date of the Notice of

Arbitration. In the event the parties fail to mutually agree on the appointment

of a Sole Arbitrator within the said period, either party may approach the

Hon'ble High Court of Gujarat or any other competent authority under the

Arbitration and Conciliation Act, 1996, for appointment of a Sole Arbitrator in

accordance with the procedure prescribed thereunder.

 The arbitration proceedings shall be conducted in the English language. The

venue and seat of arbitration shall be Ahmedabad, Gujarat. The courts at

Ahmedabad shall have exclusive jurisdiction over all matters arising out of or

in connection with this Agreement, including any challenge to or enforcement

of an arbitral award.

 The arbitration shall be governed by and conducted in accordance with the

Arbitration and Conciliation Act, 1996, including all amendments thereto and

the rules framed thereunder. The substantive governing law of this

Agreement shall be the laws of India.

4. Notwithstanding the existence of any dispute or the pendency of arbitration

proceedings, the Vendor/Service Provider shall continue to perform its

obligations under this Agreement without interruption, unless otherwise directed

in writing by the Company. Failure to continue performance during dispute

resolution proceedings may be treated as a material breach of this Agreement.

16.11. Taxes & Duties:

The Successful Bidder/Service Provider shall be solely responsible for the payment of all

taxes, duties, levies, cesses, and other statutory charges applicable to and arising out of

the performance of this Agreement, including but not limited to Goods and Services Tax

(GST), income tax, professional tax, and any other Central, State, or local government

levies, as may be applicable from time to time under the laws of India.

16.12. Indemnity:

The Successful Bidder shall defend, indemnify, and hold harmless GNFC, its officers,

employees, and agents ("Indemnified Parties") from and against any third party claims,

damages, losses, costs, and expenses (including reasonable legal fees) arising out of or

in connection with:

a) any breach by the Successful Bidder of its representations, warranties, or obligations

under this RFP/Agreement;

b) any negligent, fraudulent, or wilful act or omission of the Successful Bidder, its

employees, subcontractors, or agents in the performance of the Contract;

c) any bodily injury, death, or damage to property caused by the Successful Bidder or

d) any violation of applicable law or regulation by the Successful Bidder in connection

with the performance of its obligations; or

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e) any allegation that a product, software, or service supplied under this

RFP/Agreement infringes the intellectual property rights of any third party in which

case the Successful Bidder shall, at its sole cost, promptly: (i) modify the affected

deliverable to render it non-infringing without material diminution in functionality; (ii)

procure for GNFC the right to continue use; or (iii) if the Successful Bidder is unable

to achieve either (i) or (ii) within a reasonable time, refund to GNFC the full amounts

paid for the affected products or, in respect of services, the amounts paid

corresponding to the unexpired portion of such services.

GNFC shall promptly notify the Successful Bidder of any claim for which indemnity is

sought and provide reasonable cooperation in its defense, at the Successful Bidder's

cost. The indemnity obligations under this Clause shall survive the expiry or termination

of the Agreement.

16.13. Limitation of Liability:

GNFC’s cumulative liability for its obligations under this Agreement shall not exceed the

value of the charges payable by GNFC within the remaining duration of the Contract

term from the day claim is raised, also GNFC shall not be liable for incidental,

consequential, or indirect damages including loss of profit or saving.