Tender for award of license for installation, maintenance, operation and management of CATERING STALL (GENERAL MINOR UNIT) at SHIVAMOGGA TOWN Railway Station of 'A' category on Platform 2&3 (Towards TLGP side) (Between pillars 34 & 36) over Mysuru Division of South Western Railway for a period of five years, reserved for 'GENERAL', under the ambit of Catering Policy 2017.

MINIMUM ANNUAL TURNOVER (ESSENTIAL): The bidder must have minimum annual turnover of 3 times of Indicative License fee in any one of the previous three financial years i.e., 2022-23, 2023-24 & 2024-25 from catering business. The bidder shall submit the relevant information on Turnover in Annexure 'FORM TECH 1' for previous three financial years i.e., 2022-23, 2023-24 & 2024-25 duly certified by the Chartered Accountant.

FINANCIAL STANDING (ESSENTIAL): The bidder must have profit or loss + accumulated reserves + share capital of minimum of Rs. 3 lakh in the previous three financial years i.e., 2022-23, 2023-24 & 2024-25. The bidder shall submit the relevant information on financial standing in Annexure 'FORM TECH 2' for previous three financial years i.e., 2022-23, 2023-24 & 2024-25 duly certified by the Chartered Accountant.

The bidder should submit audited Balance Sheet and Profit And Loss Account or Income Tax returns of previous three (3) financial years i.e., 2022-23, 2023-24 & 2024-25 duly certified by the Charted Accountant.

SOLVENCY: An affidavit stating that the bidder is solvent should be submitted as per Annexure A8 on a non-judicial stamp paper of Rs. 100/-.

LEGAL STATUS OF THE BIDDER (ESSENTIAL): The Bidder should be either an individual or sole-proprietor firm or a Company incorporated under the Companies Act, 2013 or a Partnership Firm registered under the Partnership Act, 1932. The bidder shall furnish self-attested copy of Government approved Identity Proof such as AADHAAR CARD. Relevant documents like Certificate of Registration, Partnership Deed etc. should be furnished to show the status of the bidder, as the case may be.

EXPERIENCE OF CATERING BUSINESS (ESSENTIAL): The Bidder should have a minimum of three (3) years of catering business experience. The Bidder shall submit a copy of Articles of Association / Partnership Deed where catering/ hospitality / food and beverage is covered under the Main Objects clause of the agreement, letter of experience/allotment etc.

Domicile of the bidder with reference to the location of the GMU (DESIRABLE): Preference will be given to the bidder having domicile certificate for the municipality/district/state under which jurisdiction the station is falling as per the scoring criteria in the Techno-Commercial bid document. Self-attested Proof of domicile to be attached.

ADDITIONAL MANDATORY REQUIREMENTS: All additional mandatory requirements as enlisted in Annexure A2, should be complied by the Bidder. The bidder should submit AADHAAR, Permanent Account Number (PAN), GSTIN Registration, and FSSAI license etc.

Annexure A1 (Covering Letter for the Bid), duly filled in with all relevant details and signed, should be submitted.

Annexure A2 (Mandatory information for eligibility of the bid) should be submitted, duly filled in with relevant information and signed, should be submitted.

Affidavit as per Annexure A3 format, duly attested by the notary and signed by the bidder, should be submitted on a non-judicial stamp paper of Rs. 100/-.

Annexure A4 on Techno-Commercial experience, duly filled with all relevant details and signed, should be submitted by the bidder.

Annexure A5 - Self declaration form for Techno Commercial experience - duly filled in with relevant information and signed, should be submitted by the bidder.

Annexure A6 - Power of Attorney for signing the bid - wherever applicable, should be submitted by the bidder.

PF registration of the bidder, if applicable, as per EPF Act as amended from time to time, should be sutmitted by the bidder.

DISCLAIMER

Mysuru Division, South Western Railway (herein after mentioned as "Railway") does not make any representation or warranty as to the accuracy, reliability or completeness of the information in this Bid Document. Therefore, each Bidder should conduct their own investigations and analysis and check the accuracy, reliability and completeness of the information in this Bid Document and obtain independent advice from appropriate sources. The Bidder shall bear all its costs associated with the preparation and submission of its Bid including expenses associated with any clarifications which may be required by Railway or any other costs incurred in connection with or relating to its Bid. All such costs and expenses will remain with the Bidder and Railway shall not be liable in any manner.

Railway will have NO liability to any Bidder or any other person under the law of contract, tort, the principles of restitution or unjust enrichment or under any law for the time being in force otherwise for any loss, expense or damage which may arise from or be incurred or suffered in connection with anything contained in this Bid Document, any matter deemed to form part of this Bid Document, the award of the License, the information and any other information supplied by or on behalf of Railway or otherwise arising in any way from the selection process of the License.

The issue of this Document does not imply that Railway is bound to select the Bidder or to appoint the Selected Bidder. Railway reserves the right to reject any or all of the Bids submitted in response to this Bid Document at any stage without assigning any reasons whatsoever. Railway also reserves the right to withhold or withdraw the process at any stage with intimation to all Bidders who have submitted the Bid.

Railway reserves the right to change/modify/amend any or all of the provisions of this Bid Document at any stage. Such changes shall be notified through corrigenda.

Railway reserves the right to accept/reject any or all Bids without assigning any reason thereof.

The Bidder fulfilling the eligibility criteria will be evaluated based on the evaluation criteria given in this Bid document.

Address for Communication: Senior Divisional Commercial Manager, South Western Railway, Mysuru Division, Irwin Road, Mysuru - 570 001. Tel: 0821 2421442, e-mail: [email protected]

The purpose of this Bid Notification is the engagement of a Licensee to install and operate the General Minor Unit (GMU)/CATERING STALL at SHIVAMOGGA TOWN Railway Station on Platform 2&3 (Towards TLGP side) (Between pillars 34 & 36) (hereinafter referred to as GMU) on an area not more than 60 sqft (10' x 6'), ensuring provision of hygienic, good quality affordable eatable items/edibles to the traveling passengers as per laid down guidelines and policy directives issued by Railway and any other statutory regulations.

The Licensee is expected to adopt, inter-alia, the trade practices, as indicated in Special Conditions of Contract.

In consideration of award of this License, the Bidder shall offer to pay a license fee, for tenure of the License for the GMU. However, the indicative license fee is provided.

The Bidder, once selected shall become "Licensee" and shall be liable to pay License Fee as per terms and conditions determined by the Railway.

EXPLANATION OF SCOPE OF WORK:

The major components of scope are indicated below:

The Licensee shall be provided with a license for GMU at SHIVAMOGGA TOWN Railway Station on Platform No. 2&3 (Towards TLGP side) (Between pillars 34 & 36) for the Catering Stall.

The Licensee shall be responsible for providing catering services for items as authorized by Railways from the GMU at SHIVAMOGGA TOWN Railway Station on Platform 2&3 (towards TLGP side) (Between pillars 34 & 36).

Licensee shall be responsible to display the "Rail Ahaar" logo prominently at all places including the packaging material of food, uniform of waiters and other staff etc. The Licensee will abide by the instructions of Railway in this regard from time to time.

In case licensee is permitted for sale of packaged drinking water then, it is mandatory for the licensee to sell Rail Neer (Packaged Drinking Water - 1000 ml) chilled or in such quantities & rates prescribed by Railway from time to time. The licensee will be responsible for storing, cooling and distributing 'Rail Neer' to the passengers. In case of non-availability/inadequate supply of Rail Neer by Railway, the Licensee shall be permitted to sell only packaged drinking water of brands as approved by Railways.

The Licensee shall endeavour to also provide regional cuisines.

If the licensee is desirous of availing platform vending permit, the licensee should apply for the same following laid down procedure, pay the requisite additional license fee in advance and obtain prior permission from Railway. Any activity of platform vending without prior permission from Railway and payment of additional license fee, in advance, is a violation of railway rules and attracts penal measures.

Licensee shall be responsible for availability/provision of adequate number of garbage bins at appropriate places. Licensee shall also ensure to place bio-degradable bags in garbage bins for easy disposal and proper handling. These should be cleaned outside the production area. Licensee shall avoid use of metallic dustbins, which become rusted over a period of time. Segregation of waste should be done as bio- degradable and bio non-degradable. Licensee shall be responsible for disposing the garbage suitably as per the instructions framed by Railway/Division. All garbage bins must be labelled, cleaned and sanitized regularly. All instructions in regard to disposal of garbage issued from time to time by Health, Mechanical and Commercial Directorate are to be adhered to by licensee. Commercial Circular No. 45/2011 issued by the Railway Board should be scrupulously adhered to in this regard.

The Licensee shall be responsible for ensuring the quality and quantity, maintaining proper hygiene and cleanliness while handling raw materials, preparation, packaging, supply, service, etc. of food in accordance with the parameters specified in Special Conditions of Contract.

The Licensee shall further be responsible to make adequate arrangements in terms of all equipment and manpower, at its own cost, as per policy directives.

The Licensee shall depute staff who will be required to manage the catering operations and serve food to the passengers. The number of staff deputed shall not be more than the number prescribed by the Railway administration. The Licensee shall ensure that the staff deputed on the unit should maintain good conduct, etiquette, personal hygiene, politeness and courtesy, issue computerized bills to passengers etc. The licensee shall also ensure computerized billing for all the items sold in the unit and the licensee shall provide the facility for cashless transaction viz POS/Swipe machine, BHIM, Mobile Wallets, Bharat QR code, any new schemes/tools/instruments introduced by Government of India or Ministry of Railways for promoting cashless transaction etc. compulsorily available in the unit. Further, the Licensee shall ensure that the catering staff should be well groomed, wear proper uniforms, badges displaying their names, carry photo identity cards, display at all times. The Railway reserves the right to prescribe a standard uniform for all staff working in the GMU. The cost of all the above has to be borne by the licensee.

In consideration of the award of the License to the Licensee, the Licensee shall be liable to pay Annual License Fee. The License fee will be fixed for the first three years and in the fourth year it will be enhanced by 10%. License fee for the fourth and fifth year will remain same.

The Annual License Fee shall be paid every year. For the first year, Licensee shall pay the annual license fee within 15 days on receipt of LOA and for subsequent years, it shall be paid at least fifteen (15) days before the completion of each preceding year of License.

The licensee shall ensure availability of hand held fire extinguishers with the staff having knowledge of operation of the equipment.

The Ceiling Limit for Minor Units (as per clause no.13.4 of catering policy 2017), applicable for all bidders will be as follows: A Licensee will be allowed to hold a maximum of five minor catering units per division. Trolleys are also treated as separate unit as per Catering Policy 2017 and will be counted for the purpose of ceiling limit of 5 units. The bidders should submit an undertaking on non judicial stamp paper (Annexure A3).

The licensee shall get conducted third party audit periodically by an independent agency authorized/prescribed by Railways every six months along with regular in-house audit.

TENURE OF LICENSE

The tenure of this License shall be for a period of five (5) years only from the date of commencement of the License. There will be NO extension/renewal. The License agreement shall be as per the uploaded Master License Agreement, which is a part of this Bid Document.

GENERAL CONDITIONS OF BIDDING

Railway is desirous of receiving Bids for the award of License to the highest eligible bidder, who satisfy the evaluation criteria of Railway as per the instructions contained in the chapters 'EVALUATION CRITERIA' & 'SELECTION PROCESS'. Each Bidder (individually) is eligible to submit only one Bid for the award of License.

The Bid should be furnished in the formats at Annexures A1 to A5 & A8 and Form Tech - 1 & Form Tech - 2, along with the documents specified in the Bidding Document as well as Annexure V(A), wherever applicable.

The Bidder should submit a Power of Attorney as per the format at Annexure A6, wherever applicable, authorizing the signatory of the Bid to commit the Bidder.

It is clarified that prior to making a Bid, the Bidder shall pay to Railway a non-refundable sum as notified in the tender document as the Cost of this Document. Failure in submission of tender cost will lead to rejection of offer summarily.

The Bidder shall pay the specified earnest money online in the IREPS portal. Railway shall not be liable to pay any interest on the Earnest Money.

Earnest Money of unsuccessful Bidders shall be returned, without any interest, as promptly as possible on acceptance of the bid of the successful Bidder or when the selection process is cancelled except in the case of the Selected Bidder whose Earnest Money shall be retained till it has provided a Security Deposit under the License Agreement for the entire license period.

Any condition or qualification or any other stipulation contained in the bidding documents shall render the Bid liable to rejection as a non-responsive Bid.

Any information contained in the Bid shall not in any way be construed as binding on Railway, but shall be binding against the Bidder, if the License is subsequently awarded to it on the basis of such information.

Railway reserves the right not to proceed with the Bidding Process at any time without notice or liability and to reject any or all Bid(s) without assigning any reasons.

Railway reserves the right to forfeit the Earnest Money if:

(a)at any time, a material misrepresentation is made by the Bidder or

(b) the Bidder does not provide, within the time specified by the Railway, the supplementary information sought by Railway for evaluation of the Bidding Documents, or

(c)any ambiguity, non-clarity and/or apparent mistake of the Bidder, as determined by Railway.

Such misrepresentation/improper response shall lead to the disqualification of the Bidder. If such disqualification/rejection occurs after the bids have been opened and before issue of LOA and the highest bidder gets disqualified/rejected, then Railway reserves the right to:

(i) invite the short-listed Bidders to match the highest bidder/ submit their bids in accordance with clauses in the Chapter 'EVALUATION CRITERIA' & 'SELECTION PROCESS'.

(ii) take any such measure as may be deemed fit in the sole discretion of Railway, including annulment of the Bidding Process.

Any queries or request for additional information concerning this Document shall be submitted in writing or e-mail to the officer designated in one of the above paragraphs. The envelopes/ communication shall clearly bear the following identification/ title: "Clarification for E-Tender Notice Number ............ dated ............... due on ...................

Any corrigendum has been issued to bid notice, the corrigendum page must also be submitted along with the bid document.

The bidder is fully responsible for all the information/details furnished in the bid document submitted by him. Railway reserves the right of rejecting the bid without assigning any reason if it is found that the bidder has given wrong information/details in the bid document at any time either before or during the finalization of the bid. If Railway finds that the bidder has obtained the license by giving wrong information/details in the bid document, Railway has the right to annul the license and terminate the license agreement treating the same as material breach of contract.

Government employee or Railway servant or any other member of his/her family (as defined in rule No.103 Para 17 of the Indian Railway Establishment Code - Vol. I), either in their individual capacity or as a partner/director/agent/franchisee of a firm/company, are not eligible to apply.

As and when the station is redeveloped under the new Station Redevelopment Policy, the license will be novated to the Station Developer for the remaining period of the contract on the same terms and conditions.

BRIEF DESCRIPTION OF THE BIDDING PROCESS

Railway has adopted a system of inviting bid on Open, competitive, single stage two-packet system, (the "Bidding Process) from experienced and reputed food and catering service providers for "Provision of Catering Services on General Minor Unit (GMU)/CATERING STALL at SHIVAMOGGA TOWN Railway Station on Platform 2&3 (Towards TLGP side) (between pillars 34 & 36) for selection of the Licensee for the award of License. While Technical Bid shall contain the information sought from the Bidders in respect of the Techno-Commercial parameters, Financial Bid shall contain Price Bid/offer sought from interested parties. It is clarified that Price Bid /Offer of only those Bidders shall be considered who qualify and get short- listed by Railway based on the Techno-Commercial parameters specified in the chapter 'EVALUATION CRITERIA' & 'SELECTION PROCESS'.

Bidders are required to furnish/submit all the information specified in this Document.

The Bidders shall be responsible for all of the costs associated with the preparation of their Bids and their participation in the Bidding Process. Railway will not be responsible or in any way liable for such costs, regardless of the conduct or outcome of the Bidding Process.

Prior to making the Bid, Bidders must examine all the tasks in relation to rendering of desired services under the License and to carry out, at their cost, such studies/analysis, as may be required for submitting their respective Bids for award of the License. The above shall also include thorough inspection of the notified location for the tendered stall in the station premises by the bidders at their own expense and risk, prior to submitting the bid. Once the bid has been submitted by the bidder, it is deemed that the bidder has satisfied himself/herself/themselves of the notified location for the tendered stall. Rough sketch of the stall location is available in 'DOCUMENTS' section for perusal by the bidders. Request for change in location or anything else, whatsover, related to the location of the stall shall not be entertained by the Railway, under any circumstances and the bidder hereby agrees to the same.

Railway reserves the right to accept or reject any Bid, to cancel or modify the process or any part thereof or to vary any of the terms and conditions, and/or to annul the Bidding process and reject all Bids, at any time during the Bidding Process, without thereby incurring any liability to the affected Bidder(s) or any obligation to inform the affected Bidder(s) of the grounds for Railway's action.

Bids with alterations, overwriting, usage of whitener etc. shall be liable to be rejected.

If the highest bidder (H1) withdraws or fails to take up or to start the contract, he will be debarred from participating in all catering contracts over Indian Railways including IRCTC for five (05) years.

SUBMISSION OF BIDS

The Bidder shall submit the Bid in the formats specified in Annexures A1 to A5 & A8 and Form Tech - 1 & Form Tech - 2, together with the documents specified, as well as Annexure V(A), wherever applicable.

NUMBER OF BIDS

In response to this Bid, each Bidder can submit only one (1) Bid. If a Bidder, either bidding as an individual or partnership or a company, is found to participate in more than one Bid, all such Bids where the Bidder has bid shall be disqualified and the Earnest Money shall be forfeited by the Railway. Further, a Bidder and any other Bidder shall not have common controlling shareholders failing which the bids of all such bidders shall be disqualified and Railway shall forfeit and appropriate the Earnest Money of all such Bids.

PROPOSAL VALIDITY The Bid including the Earnest Money shall remain valid for acceptance by Railway for a period of 180 days from the date of closing of the bid. In case of any need, Railway may request the Bidders to extend the period of validity of their bids on the same terms and conditions.

AWARD OF BID

Award of Bid shall be governed by evaluation process explained in the Chapters 'EVALUATION CRITERIA' & 'SELECTION PROCESS'. Bids which satisfy the above criteria will be called "eligible bid". All eligible bids shall be evaluated in terms of the process defined in the Chapters 'EVALUATION CRITERIA' & 'SELECTION PROCESS'.

FRAUD AND CORRUPT PRACTICES

The Bidders and their respective officers, employees, agents and advisers shall observe the highest standard of ethics during the Bidding Process and subsequent to the issue of the LOA and during the subsistence of the License Agreement. Notwithstanding anything to the contrary contained herein, or in the LOA or the License Agreement, Railway may reject a Bid without being liable in any manner whatsoever to the Bidder or the Licensee if it determines that the Bidder or the Licensee, as the case may be, has, directly or indirectly or through an agent, engaged in corrupt practice, fraudulent practice, coercive practice, undesirable practice or restrictive practice in the Bidding Process. In such an event, Railway shall:

(a)Forfeit and appropriate the Bid Security or Performance Security, as determined by Railway without prejudice to any other right or remedy that may be available to Railway hereunder or otherwise.

(b)Shall debar the Bidder or Licensee to participate in any Bid, etc. issued by the Zonal Railways/IRCTC during a period of Five years from the date of occurrence of such event.

For the purposes of the above clause, the following terms shall have the meaning hereinafter respectively assigned to them:

(a) "Corrupt practice" means (i) the offering, giving, receiving, or soliciting, directly or indirectly, of anything of value to influence the actions of any person connected with the Bidding Process (for avoidance of doubt, offering of employment to, or employing, or engaging in any manner whatsoever, directly or indirectly, any official of Railway who is or has been associated in any manner, directly or indirectly, with the Bidding Process or the LOA or has dealt with matters concerning the License Agreement or arising thereof, before or after the execution thereof, at any time prior to the expiry of one year from the date such official resigns or retires from or otherwise ceases to be in the service of Railway, shall be deemed to constitute influencing the actions of a person connected with the Bidding Process); or (ii) engaging in any manner whatsoever, whether during the Bidding Process or after the issue of the LOA or after the execution of the License Agreement, as the case may be, any person in respect of any matter relating to the award of License or the LOA or the License Agreement, who at any time has been or is a legal, financial or technical adviser of Railway in relation to any matter concerning the award of License;

(b) "Fraudulent practice" means a misrepresentation or omission of facts or suppression of facts or disclosure of incomplete facts, submission of forged/fake documents.

(c) "Coercive practice" means impairing or harming or threatening to impair or harm, directly or indirectly, any person or property to influence any person's participation or action in the Bidding Process;

(d) "undesirable practice" means (i) establishing contact with any person connected with or employed or engaged by Railway with the objective of canvassing, lobbying or in any manner influencing or attempting to influence the Bidding Process; or (ii) having a Conflict of Interest; and

(e) "Restrictive practice" means forming a cartel or arriving at any understanding or arrangement among Bidders with the objective of restricting or manipulating a full and fair competition in the Bidding Process.

MISCELLANEOUS

Railway in its sole discretion and without incurring any obligation or liability, reserves the right, at any time, to;

(a) Suspend and/or cancel the Bidding Process and/ o r amend and/ or supplement the Bidding Process o r modify the dates or other terms and conditions relating thereto;

(b) Consult with a n y Bidder i n order t o receive clarification or further information;

(c) Retain any information and/ or evidence submitted to Railway by, on behalf of, and/ or in relation to any Bidder; and/ or

(d) Independently verify, disqualify, reject and/ or accept any and all submissions or other information and/ or evidence submitted by or on behalf of any Bidder.

It shall be deemed that by submitting the Bid, the Bidder agrees and releases Railway, its employees, agents and advisers, irrevocably, unconditionally, fully and finally from any and all liability for claims, losses, damages, costs, expenses or liabilities in any way related to or arising from the exercise of any rights and/ or performance of any obligations hereunder and the Bidding Documents, pursuant hereto, and/ or in connection with the Bidding Process, to the fullest extent permitted by applicable law, and waives any and all rights and/ or claims it may have in this respect, whether actual or contingent, whether present or in future.

The Disclaimer as set forth at the outset of this document and the Master License Agreement uploaded in the Documents shall be deemed to be the part of this Document.

The Selected Bidder shall have to execute the License Agreement in the manner and format as indicated by Railway in this Document and no material changes shall be permitted for submission by the Selected Bidder.

Licensee shall supply items to Railways as and when required at approved rates like accidents/unusual incidents.

EVALUATION CRITERIA

Subsequent to the opening of the bids, Railway will examine and evaluate the Bid along with requisite documents in accordance with evaluation parameters comprising of Techno-Commercial as well as financial yardsticks indicated hereunder.

To facilitate evaluation of Bids, Railway may, at its sole discretion, seek clarifications in writing from any Bidder regarding its Bid.

Test of responsiveness

Prior to evaluation of Bids, Railway shall determine whether each Bid is responsive to the requirements of the Document. A Bid shall be considered responsive only if:

a)It is received as per formats at Annexure A1 to A5 & A8 and Form Tech - 1 & Form Tech - 2, along with the related documents. Annexure A6 (Power of attorney for signing the bid) & Annexure V(A) should be submitted, wherever applicable.

b)It is signed etc.

c)It is accompanied by the Power of Attorney, as specified, wherever applicable.

d)It contains all the information and documents (complete in all respects) as requested in this Document and/or Bidding Documents (in the formats same as those specified);

e)It contains details of the payment made in the IREPS portal towards the cost of this Document as notified in the tender document;

f)It contains details of the payment made in the IREPS portal towards Earnest Money as notified in the tender document.

g)It does not contain any condition or qualification;

Railway reserves the right to reject any Bid which is non- responsive and no request for alteration, modification, substitution or withdrawal shall be entertained by Railway in respect of such Bid.

Evaluation

Such bids which clear the 'test of responsiveness' stated in the above para, will be called "responsive bids" and only "responsive bids" shall be considered for evaluation. Evaluation of Bids shall be done by Railway through a committee comprising of members as per the delegation of powers decided by Railway. No Bidder shall have the right to challenge the decision of the Committee.

Contacts during Bid Evaluation

Bids shall be deemed to be under consideration immediately after they are opened and until such time Railway makes official intimation of award/rejection to the bidders. While the Bids are under consideration, Bidders and/or their representatives or other interested parties are advised to refrain from contacting by any means, Railway and/or their employees/representatives on matters related to the Bids under consideration. However, when Railway calls for any information/clarification, it should be supplied by the Bidder expeditiously failing which his/her tender application shall be summarily rejected.

SELECTION PROCESS

The responsive bids shall be evaluated in the following manner:

Scrutiny of bids for Minimum Eligibility i.e. 'Special Financial Criteria' & 'Special Technical Criteria'. Such bids that meet with the eligibility criteria will be called "eligible bids"

The eligible bidders will be evaluated techno-commercially and awarded a Techno-Commercial Score to assess the capability of the eligible bidder(s) on the basis of scrutiny of information provided in Annexure A4 (Tech Form 1 to Tech Form 2) and the scoring scale at Annexure A5

The Highest Techno-Commercial score (HTS) secured by any of the bids will be the base Techno-Commercial Index.

All bids whose techno-commercial score is more than or equal to 50% of HTS will be "techno-commercially qualified" for consideration of Railway Administration.

Price Bids will be opened for "techno-commercially qualified" bids only. The date, time of opening of price bid will be intimated only to the "techno-commercially qualified bidders".

Highest Priced Bid will be selected for award of contract.

In the event of highest price being the same for more than one bid, bid with higher techno-commercial score shall be considered by award of contract.

After selection, a Letter of Award (the "LOA") shall be issued by Railway to the Selected Bidder and the Selected Bidder shall, within Seven (7) days of the receipt of the LOA, sign and return the duplicate copy of the LOA in acknowledgement thereof. In the event the duplicate copy of the LOA duly signed by the Selected Bidder is not received by the stipulated date, Railway may, unless it consents to extension of time for submission thereof, forfeit the Earnest Money of such Selected Bidder. Thereafter there shall be re-tendering. It is clarified that in case the Selected Bidder refuses to accept the LOA, the earnest money will be forfeited and it will be debarred from participating in the Bidding process for all catering contracts over Indian Railways including IRCTC for a period of five (5) years. This is without prejudice to the rights of Railway administration under the law of contract.

After acknowledgement of the LOA as aforesaid by the Selected Bidder, it shall execute the License Agreement, as per Master License Agreement, with RAILWAY within the period of 15 days of the receipt of the LOA. The Selected Bidder shall not be entitled to seek any deviation in the License Agreement.

The Licensee (Selected Bidder) shall be required to submit a Security Deposit as per Article 5 of the Master License Agreement.

Railway will provide space, measuring 60 sqft (10' X 6'), for erecting the stall. The licensee (Selected Bidder) shall be required to fabricate the modular stall as per the specifications of design and material, authorized and approved by Railway and commence business within 30 days of receipt of communication informing provision of space from Railway. Area utilised for erecting the stall should not be more than the permitted dimension of 60 sqft. The Commencement date of license will be the date of erection of stall or 30 days from the date of receipt of communication informing provision of space from Railway, whichever is earlier.

If the highest bidder (H1) withdraws or fails to take up or to start the contract, his/her earnest money shall be forfeited and, he/she shall also be debarred by Railway for further participation in all catering contracts over Indian Railways including IRCTC for a period of five (5) years.

A-la-carte items to be sold at rates & weights as approved by Railway from time to time. Railway may change the rates and weights of standard items from time to time and the licensee shall abide by the changes.

The documents, contained in the DOCUMENTS portion of this BID Document form an integral part of this Bid Document. Bidders are advised to peruse them in detail. It is deemed that any bidder participating in the tender has perused the said documents and is in knowledge of its implications.

Any payment payable by the Licensee to Railway under this Agreement shall be paid online through MeRS (Miscellaneous EReceipts System) portal. Successful licensee has to register themselves in the MeRS (Miscellaneous E-Receipts System) portal for payment of license fee, security deposit and any other payments (if any), as advised by Railway Administration.

SPECIAL CONDITIONS OF CONTRACT - I

(Hygiene and Quality Parameters for Static Catering Stalls on Platforms) HYGIENE AND QUALITY PARAMETERS FOR KITCHEN, FOOD HANDLING, CLEANLINESS, PACKAGING

The manual on quality for food and personal hygiene will define good hygiene practices to be followed in base kitchens, refreshment rooms, food plazas, food handling in Mobiles and catering services at stations. All personnel should be aware of their food and personal hygiene responsibilities, and must have adequate training to maintain the highest standards of food and personal hygiene. Hazard Analysis Critical Control Point, HACCP, is a food handling and operation approach which promotes food safety by identifying food hazards and applying and monitoring necessary control measures at points critical to safety. The HACCP approach is being actively encouraged for ensuring food hygiene. It is necessary to maintain high level of cleanliness within the food premises (where food is stored, prepared and processed) and to ensure that prepared and raw food is kept separate. The Licensee is expected to follow the above mentioned approaches.

In particular, Licensee has to ensure full care for the following:

Food should be placed 18 inches above the ground, in an area free from contamination.

All food contact surfaces should be cleaned and sanitized after every use.

Remove all waste material deposited on the grates and shelves.

No smoking or pan or tobacco chewing should be allowed in the premises.

No cobwebs or dust should gather on walls, windows, doors and skylights.

Maintain weekly schedule for thorough cleaning.

Leftover food items should be condemned.

Steps will be taken to ensure that cross-contamination does not occur during delivery, stock rotation and storage.

Correctly place and use refrigerators.

Proper packing of food with packaging grade material.

Only potable water should be used for drinking, food preparation, drink dispensers and ice making. Wherever necessary water will be filtered and treated on-site to ensure all water for these uses is potable.

Food preparation equipment and utensils should be cleaned immediately after use.

All staff handling food will wear suitable clean protective clothing / uniform.

Protective headgear will be worn to ensure hair and dandruff do not contaminate food or surfaces.

Annual medical examination of all staff has to be ensured and a fitness certificate issued.

Skin lesions, boils, rashes, cuts and discharge from any site are hazardous and can contaminate food with food poisoning bacteria. Such staff members should be excused from food handling till cured.

Scrupulous personal cleanliness is essential to clean food handling and the highest standard must be achieved and maintained at all times by those responsible for food storage, preparation, cooking and service.

Food should be touched by hand only when there is no alternative. Hand cleanliness is the basic rule of hygiene.

Nails must be kept short and scrupulously clean and not bitten. Nail varnish is not permitted.

Skin cleanliness is essential. Therefore a daily bath or shower is recommended.

Feet should be covered with suitable footwear.

Food or drink should not be consumed while working in food handling areas.

Use adequate number of bins for garbage collection. Segregation of waste should be done as bio-degradable and bio non-degradable.

Place bio-degradable bags in garbage bins for easy disposal and proper handling.

All garbage bins must be labeled and cleaned and sanitized regularly. Garbage must be disposed off suitably at the designated location outside the station/maintenance area.

External audit will be undertaken periodically by an independent agency/Railway, and items recorded for compliance.

There should be no cooking; for heating purposes only the electrically operated equipment could be used.

The licensee should display the board 'NO BILL NO PAY' conspicuously in the stall premises for the information of passengers.

Special conditions of contract - II, containing the approved tariff and menu, is available under 'DOCUMENTS' section. The bidders are required to go through the same thoroughly. Any bidder, submitting the bid, is deemed to have read the Special Conditions of Contract - II, available under 'DOCUMENTS' section.