Rate contracts for Engagement of Attendants through contractual manpower outsourcing agencies to provide Attendants in lieu of TADK throughout the geographical jurisdiction of Northern Railways, including field units and other Railway establishments.

Financial Turnover: The bidder should have an aggregate financial turnover not less than Rs. 10 Crores during the last 03 (three) previous financial years and in the current financial year upto the date of opening of tender. The bidder should submit copies of audited balance sheets duly certified by a Chartered Accountant with stamp, signature and UDIN number. In case balance sheet of the previous financial year is yet to be prepared/audited, the audited balance sheet of the fourth previous financial year shall be considered for calculating aggregate financial turnover. Non-audited financial tumover shall not be considered for calculating aggregate financial turnover The detail/information to be submitted in the format as per attached ANNEXURE-C duly certified by a Chartered Accountant with stamp, signature and UDIN number.

Work Experience - The bidder should have satisfactorily completed* in the last three previous financial years and the current financial year upto the date of opening of the tender, one similar single service contract** for a minimum amount of Rs. 2.5 Crores of any Central/State government organization/PSU/Public listed company (i.e. listed on National Stock Exchange or Bombay Stock Exchange and incorporated/registered at least 05 years prior to the date of closing of tender and having an average annual turnover of Rs.500 Crores or above) *Completed service contract includes on-going service contract subject to payment of bills amounting to at least Rs. 2.5 Crores. **Similar service contract means - Supply of manpower for services such as Multi- Tasking Services/Hospitality/Housekeeping/Cooking/Supply of Attendants in lieu of TADK or any other manpower hiring services of semi- skilled/skilled category. The bidder shall submit relevant copy of service contract/work order, work experience certificate from contract placing authority and other relevant documents in support of the aforesaid work experience along with their bid. Work experience certificate from private individual shall not be accepted. In case of certificate from Public listed Company/Private Company/Trusts having annual turnover of Rs. 500 Crores and above, the work experience certificate must be issued from their Head Office by a person of the company duly enclosing his authorization by the Management for issuing such credentials. The detailed information to be submitted in the format as per attached ANNEXURE-B

The Prospective Service Provider Firm/ Entity, bidding for the tender, shall give a separate & unqualified Undertaking; on non- judicial stamp paper, signed by the Firm's authorized Representative with official seal as per ANNEXURE-D. Any Failure in submitting the above undertaking or submission of any deviation (from the above) undertaking along with the Bids/offer shall make such Bids/offers summarily rejected.

Please enter the percentage of local content in the material being offered. Please enter 0 for fully imported items, and 100 for fully indigenous items. The definition and calculation of local content shall be in accordance with the Make in India policy as incorporated in the tender conditions.

The offers are called on this IREPS tender only.

An EMD equal to an amount of Rs. 3,50,000/- shall be deposited by the contractor with the bid as lump sum security through payment gate way in IREPS portal under the nomenclature of EMD. Earnest Money as stipulated in the Notice for Invitation of Tenders (NIT) will have to be paid only online through Payment Gateway link.

Micro and Small Enterprises (MSEs) who are holding valid Udyam Registration and are Service Providers for Services category registered on UDYAM are eligible for exemption from EMD. Bidders must give specific confirmation to this effect at the time of offer submission along with the tender and claim EMD exemption and whose credentials are validated online through Udyam Registration website of Ministry of MSME validated by the Buyer. In this regard instructions and guideline issued by Ministry of MSME shall be applicable.

For successful bidder EMD will be refunded on receipt of the Performance Guarantee Deposit. The Earnest Money of the successful tenderer can also be adjusted towards the Performance Guarantee deposit.

Monthly wages of the Attendant will be fixed at the bottom of Pay Matrix Level-1 (PML-1) of 7th CPC (Central Pay Commission) + DA as applicable (excluding of Employer Contribution of PF). DA rates as declared by the Ministry of Railways will be applicable.

Component of Wages to be paid and Deductions: (a)Basic Pay at the bottom of Pay Matrix Level -1 (PML-1) i.e. @ Rs.18,000/month. (b)DA: As applicable as declared by the Ministry of Railways, @ 58% as per attached Railway Board RBE No.108/2025 dt:16.10.2025. (c)Deductions: Statutory Employee contribution of PF as applicable for Basic Pay at the bottom of Pay Matrix Level -1 (PML-1), at present @ 12% of Rs. 15,000/- i.e. Rs. 1800/- per month

Employer Contribution: As applicable for Basic Pay at the bottom of Pay Matrix Level -1 (PML-1), at present @ 13% of Rs. 15,000/- i.e. Rs. 1950/- per month.

Any change in rate of Dearness Allowance (DA) as notified by Ministry of Railways from time to time shall be applicable and will be effective from the month of such notification issued by Ministry of Railways.

In case of any change in Pay structure of bottom of Pay Matrix Level -1 (PML-1) of 7th CPC, by way of implementation of 8th CPC or otherwise, the instructions issued by Ministry of Railways or by Northern Railway regarding change of wages of Attendant engaged in lieu of TADK through contracted manpower outsourcing agency; shall be applicable. In case no such instructions are issued, the wages of the Attendant will be the bottom of Pay Matrix Level -1 (PML-1) of 7th CPC along with last notified DA as per 7th CPC and other charges as per contract.

No arrears towards any change in DA/changes by way of implementation of 8th CPC or otherwise shall be admissible and payable.

The wages shall be paid to the attendant's bank account by the contractor and the employer/employee contribution towards PF etc. shall be deposited with the concerned authorities. The final bill for a month and on-account bill for the subsequent month shall be passed and paid only upon preferring Bill with documentary evidence of having made the payment i.e. Wage Sheet (Salary Slip) clearly indicating all components of salary, Bank Statement of Attendant and challans for having deposited the dues with statutory authorities such as EPF authorities.

Gross monthly wage: Gross Monthly wages of the attendant shall be Rs 28,440.00 (Rs. 18,000/- + 58% DA) + Statutory PF contribution of Rs 1,950.00 in form of Employer PF@ 13% (on Rs.15,000/-) i.e. Rs 30390.00/month.

The minimum monthly cost of hiring the attendant shall be as under: Gross monthly wages per attendant of Rs 30,390.00 + service charge @ 4% + GST @ 18%, hence Total Estimated rate is Rs.37,294.608 (including minimum service charge of 4%). Bidders quoting monthly cost of hiring the attendant lower than Rs 37,294.608 shall be summarily rejected.

Bidder are required to quote Service Charge (including profit and transaction charges) only in form of %( percentage) above in bidding unit over and above Rs. 35,860.20 (Rs. 30,390.00 + GST @ 18%). Minimum service charge shall be 4% (04 percent). Offer of Bidders quoting service charge lower than 4% (04 percent) shall be summarily rejected. The rates and other financial terms quoted in relevant columns of financial bid will only be considered. Such terms quoted anywhere else shall be ignored.

In case of tie amongst the bidders regarding rates, the first tie breaker to be based on having more amount of Work Experience against one Similar Single Service Contract as per the eligibility criterion and the second tie breaker to be based on having more aggregate Financial Turnover as per the eligibility criterion.

The following conditions and documents in indicated in order of precedence (higher to lower) shall be considered an integral part of the contract, irrespective of whether these are not appended/ referred to in it. Any generic reference to 'Contract' shall imply reference to all these documents as well: (a) Valid and authorized Amendments issued to the contract. (b) The contract document, The Letter of Award (LoA) (c) NIT (d) Special Terms and conditions (e) General Conditions of Contract for Services. Note: In case the conditions mentioned in NIT/Special terms and conditions are in contradiction to GCC then the conditions as mentioned in NIT/Special terms and conditions shall prevail over GCC.

Obligations of Manpower Service Provider including Shramik Kalyan portal shall be as per Para 20 of Special Terms and Conditions.

Performance Guarantee Deposit shall be Rs. 3,50,000/-. No exemptions for Performance Guarantee Deposit shall be applicable.

Payment Terms: Payment shall be done as per para 22 of Special Terms and Conditions.

Statutory Variation in taxes and duties, or fresh imposition of taxes and duties shall be to Railways' account. Statutory Employee/Employer contributions shall be governed with relevant statutory provisions of the government.

The period of contract may be extended further for a period of maximum 01 (one) year on the same terms and conditions. The period of contract may also be reduced by giving one month notice to the service provider. Variation in quantity shall be maximum upto 25% of the original quantity floated for tender.

Standard Governing conditions: The contract shall be governed by General Conditions of Contract for Services (GCC for Services), January 2018 circulated vide Railway Board's letter No. 2018/Trans. Cell/Mech./Service Contracts dated 20.03.2018.