Annual Maintenance Contract (AMC) of Copier machines installed in the High Court Of Karnataka, Bengaluru, Benches At Dharwad & Kalaburagi and in the District and Taluka Courts in the State of Karnataka

a)Bidder should have an annual turnover of Rs.1,00,00,000/- (One Crore) in the business of selling/Maintenance of Copier Machines for each of the last 3 years or Rs. 3 Crores cumulative turnover for the last 3 years. The Annual Turnover information shall be provided as per the format given in Annexure-3 along with documentary evidence.

b)The bidder should have successfully completed at least one single work order of Annual Maintenance Contract of 70 % of the total estimated assets within Government entities / Government undertaking organizations (Letter of satisfactory completion of the Contract from the concerned Dept/Organisation shall be furnished). The relevant experience of execution of the orders for Maintenance of the Copier machines in each year for the last three years and shall furnish experience information as per Annexure-4.

c)The bidder shall furnish the company information with mobile numbers and email ids and also alternate address for communication as per Annexure-5.

d)Service Centers: Bidder/OEM should have good service & technical support centers at four revenue region of Karnataka State with at least 12 authorized Service Centers (3 each in each revenue region) with minimum of 2 service engineers in each of the Service Centers across the State of Karnataka. The information shall be furnished in the format as per Annexure-6.

e)Authorization from the OEM: Bidder shall secure an undertaking by the manufactures as in Annexure -7 of this RFP from the OEM for supply of original spares and other accessories which are required for replacement of the defective spares for the functioning of the Copier Machines. The bidder shall upload the Annexure -7.