Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools in Ahmedabad City.

6.1.8 Sealing, Marking and Submission of Technical Bid ..........................................................................49

Annexure B: Commercial Bid Format & Instructions..............................................

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

IMPORTANT DATES

Request for Proposal (RFP) for Operation and Maintenance (O&M)

of Ahmedabad Municipal Smart Schools in Ahmedabad City.

The contract period shall be for a duration of three (3)

years, which may be extended for an additional period of

1. Contract Period two (2) years based on satisfactory performance of the

bidder and mutual agreement between the parties, or as may

be decided by the AMC School Board.

Request for Proposal (RFP) for Operation and Maintenance

2. Delivery (O&M) of Ahmedabad Municipal Smart Schools in

Ahmedabad City.

3. RFP No. Smart School O&M RFP Re – 04/2026-27

4. Pre-Bid Meeting Date 30/05/2026, 15:00 Hrs.

5. Online Price Bid Submission Date

(At https://www.tender.nprocure.com.only)

6. Physical Proposal Submission (In Hard Copy with Bid Fee, EMD and other eligibility

documents by Hand or Couriers)

7. Opening Proposal (Un-priced bid) 09/06/2026 up to 15:00 Hrs.

8. Date & Time of opening of Price Bid Will be intimated to qualified bidders later.

Venue of Pre-Bid Meeting, opening of Nagar Prathmik Shikshan Samiti, School Board Bhavan,

9. Beside Navrangpura Multi Level Parking, Navrangpura Char

Technical & Commercial Bid/s

Rasta, Ahmedabad, Gujarat-

Rs. 15,000/- (Rupees Fifteen Thousand only) in form of

Demand Draft (DD) only

Bid Processing Fees

10. in favor of Chairman, Nagar Prathmik Shikshan Samiti,

(Non - refundable)

Ahmedabad at Ahmedabad from Nationalized or Scheduled

Banks except Co-operative Banks.

Rs. 1,48,65,000/- (Rupees One Crore Forty-Eight Lacs Sixty-

Five Thousand only) in form of Demand Draft or Bank

11. Bid security (EMD)

in favor of Chairman, Nagar Prathmik Shikshan Samiti,

Ahmedabad at Ahmedabad from Nationalized or Scheduled

Banks except Co-operative Banks.

Email ID: [email protected]

12. AMC School Board Contact email ID

[email protected]

nProcure Portal, Website of Municipal School Board,

13. RFP Document Available at

NOTE: Please address all queries and correspondence to:

The Administrative Officer,

Nagar Prathmik Shikshan Samiti,

School Board Bhavan, Beside Navrangpura Multi Level Parking,

Navrangpura Char Rasta, Ahmedabad, Gujarat-

E-mail: [email protected] , [email protected]

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

Ahmedabad Municipal Corporation School Board (AMC School Board) invites proposals for Request

Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Smart Schools in

Ahmedabad City. The Authority will enter into agreement with the Successful Bidder selected in accordance

with this RFP. The agreements will be in the format specified by the Authority.

Only the bidders matching the pre-qualification criteria will be selected for further evaluation. The bidders

are required to meet the minimum threshold limit for technical evaluation mentioned herein, post which

their financial bid will be reviewed. The proposal with the lowest cost will be awarded the contract.

The Bidders are required to meet the minimum threshold technical and financial capability criteria, as stated

in the Notice Inviting Tenders (“NIT”) advertisement published in the local & National newspapers and as

provided herein. Pursuant to that, the Bidders would be evaluated on the basis of detailed technical and

financial proposals and qualify for undertaking the Project as set out in this RFP.

The RFP document contains information about the Project, bidding process, proposal submission,

qualification, and financial proposal requirement. Proposal in the form of BID is requested for

the item(s) in complete accordance with the documents/attachments as per following guidelines.

Instructions to the bidders for bid submission:

✓ Tender documents are available only in electronic format which Bidders can download free of cost

from the website www.ahmedabadcity.gov.in and https://tender.nprocure.com

✓ Bidder shall upload their financial bid on https://www.tender.nprocure.com.

✓ Bidder shall submit technical proposal (both at https://tender.nprocure.com and in hard copy) with

eligibility documents, non‐refundable bid processing fees bid fee and bid security EMD

✓ in separate sealed envelopes super scribed with title and packaged all together in big envelope with

tender number to AMC School Board Office.

✓ The bid shall specify time schedule of various activities.

✓ Bids complete in all respects should be submitted on or before the BID DUE DATE.

✓ Services offered should be strictly as per requirements mentioned in this Bid document.

✓ Please spell out any unavoidable deviations, Clause/ Article‐wise in your bid under the heading

✓ Once quoted, the bidder shall not make any subsequent price changes, whether resulting or arising

out of any technical/commercial clarifications sought regarding the bid, even if any deviation or

exclusion may be specifically stated in the bid. Such price changes shall render the bid liable

for rejection. However, AMC School Board reserve the right to revised financial offer.

✓ The contract period shall be for a duration of three (3) years, which may be extended for an

additional period of two (2) years based on satisfactory performance of the bidder and mutual

agreement between the parties, or as may be decided by the AMC School Board.

✓ Bidders who wish to participate in this bid will have to register on https://tender.nprocure.com.

Further bidders who wish to participate in online bids will have to procure Digital Certificate as per

Information Technology Act 2000 using which they can sign their electronic bids. Bidders can procure

the same from (n) code solutions – a division of GNFC Ltd., or any other bidder licensed by Controller

of Certifying Authority, Govt. of India. Bidders who already have a valid Digital Certificate need not

procure a new Digital Certificate.

✓ In case of any clarifications required, please contact on email ID of AMC School Board.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

SECTION: 1 PROJECT PROFILE

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

1.1. Introduction and Background

The Ahmedabad Municipal Corporation (AMC) School Board plays a crucial role in managing the city's

municipal educational institutions, ensuring they operate efficiently and effectively to meet educational

standards. As part of its commitment to improving educational delivery and infrastructure, the AMC School

Board has embarked on several transformative initiatives designed to enhance the pedagogical framework and

improve academic outcomes for students.

Strategic Vision and Initiative

The AMC School Board's strategic vision is centered around revolutionizing the way education is delivered and

experienced in municipal schools. This vision includes a comprehensive approach to integrating modern

teaching methods and technological advancements, with the goal of creating a more engaging and effective

learning environment for students.

Development of Smart Schools

Central to this initiative is the aggressive pursuit of developing smart schools. These institutions are

characterized by the integration of Activity-Based Learning (ABL) methodologies, which emphasize hands-on

and experiential learning experiences. By incorporating advanced technological interventions, smart schools

aim to transform traditional teaching methods, making them more interactive and student-centered.

Transformative Impact

The transformation focuses on creating an educational environment that stimulates curiosity, creativity, and

imagination among students. This approach is designed to move beyond rote learning, encouraging students to

think critically and engage deeply with the content. The smart school model seeks to prepare students for the

demands of the modern world by fostering skills such as problem-solving, collaboration, and innovation.

Progress and Future Plans

To date, the AMC School Board has successfully converted over 259 schools into smart institutions, a

significant milestone considering the total of 281 schools under its jurisdiction. This achievement underscores

the board's commitment to educational excellence and modernization. Furthermore, expansion plans are in

progress to upgrade an additional 54 schools, demonstrating a sustained effort to extend the benefits of this

initiative to more students across the city.

The development of smart schools is being executed in phases:

• Phase-0: 20 schools

• Phase-1: 44 schools

• Phase-2: 18 schools

• Phase-3: 42 schools

• Phase-4: 75 schools

• Phase-5: 54 Schools

Phases 0 and 1 have been completed, while Phases 2, 3, 4 and 5 are ongoing. Phases 0 and 1 included

comprehensive components such as:

• Math and Science Labs with working models and teacher training (equipped with LED TVs)

• 3D Educational Charts with wall waterproofing

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

• Fancy Benches for students in Std-1 to Std-4

• Indoor mats for Science & Math Labs, Future Classrooms, and STEM Labs

• Shoe Racks & Lockers

• Future Classrooms

• Fancy Benches for Future Classrooms

• Playground Equipment

• Sound Systems

• Astronomical Telescopes

• STEM & Robotic Labs with QR Code integration

• STEM & Robotic Lab Furniture

• LED TVs for STEM & Robotic Labs and

Note: In case of damage arising from civil or structural failure of the school building, AMC School Board shall

address the structural repair. The bidder’s responsibility shall be limited to restoration of Smart School

components post structural rectification.

The subsequent phases include components such as:

• Math and Science Labs with working models and teacher training (equipped with LED TVs)

• 3D Educational Charts with wall waterproofing

• Future Classrooms

• STEM & Robotic Labs with QR Code integration

• STEM & Robotic Lab Furniture with LED TVs for STEM & Robotic Labs and

• Fancy Benches for Future Classrooms and

The Ahmedabad Municipal Corporation (AMC) School Board is dedicated to transforming its educational

infrastructure and methodologies through a strategic initiative aimed at enhancing educational quality within

municipal schools. This initiative is supported by a carefully planned Operations and Maintenance (O&M)

tender process, which is crucial in ensuring the long-term success and sustainability of these modernization

Phase-wise Execution of O&M Tender

The O&M tender is structured to be executed in phases, allowing for systematic and organized implementation

across schools. In the initial phase, a work order will be awarded to 64 schools to a selected bidder. This

approach ensures that resources and efforts are focused effectively, facilitating a smooth transition into

modernized operations. As the project progresses and subsequent phases are completed, the AMC School

Board will continue to delegate O&M responsibilities for the remaining schools. This phased execution not only

promotes efficiency but also allows for adjustments and improvements based on lessons learned from earlier

implementations.

Financial Allocation and Component Variability

It is important to note that the financial allocation for each school will vary, depending on the specific

components integrated into the modernization process. This variability acknowledges the unique needs and

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

circumstances of each educational institution, ensuring that resources are allocated in a manner that

maximizes impact and benefit. By tailoring financial investment to the specific requirements of each school, the

AMC School Board can ensure that modernization efforts are both effective and sustainable.

Strategic Vision for Educational Excellence

This strategic initiative represents a comprehensive approach to advancing educational infrastructure and

pedagogical methodologies, aligning with the AMC School Board's vision for educational excellence. By

focusing on modernizing teaching methods and integrating technology, the initiative aims to create an

engaging and effective learning environment that fosters curiosity, creativity, and critical thinking among

students. The RFP seeks bidders who are not only qualified but also capable of delivering these modernizations

in a manner that aligns with the AMC School Board's goals and standards.

1.2. Project Summary

The Ahmedabad Municipal Corporation (AMC) School Board is dedicated to transforming its educational

infrastructure and methodologies through a strategic initiative aimed at enhancing educational quality within

municipal schools. This initiative is supported by a carefully planned Operations and Maintenance (O&M)

tender process, which is crucial in ensuring the long-term success and sustainability of these modernization

Phase-wise Execution of O&M Tender - The O&M tender is structured to be executed in phases, allowing for

systematic and organized implementation across schools. In the initial phase, a work order will be awarded for

64 schools to a selected bidder. This approach ensures that resources and efforts are focused effectively,

facilitating a smooth transition into modernized operations. As the project progresses and subsequent phases

are completed, the AMC School Board will continue to delegate O&M responsibilities for the remaining schools.

This phased execution not only promotes efficiency but also allows for adjustments and improvements based

on lessons learned from earlier implementations.

Financial Allocation and Component Variability - It is important to note that the financial allocation for each

school will vary, depending on the specific components integrated into the modernization process. This

variability acknowledges the unique needs and circumstances of each educational institution, ensuring that

resources are allocated in a manner that maximizes impact and benefit. By tailoring financial investment to the

specific requirements of each school, the AMC School Board can ensure that modernization efforts are both

effective and sustainable.

Strategic Vision for Educational Excellence - This strategic initiative represents a comprehensive approach to

advancing educational infrastructure and pedagogical methodologies, aligning with the AMC School Board's

vision for educational excellence. By focusing on modernizing teaching methods and integrating technology,

the initiative aims to create an engaging and effective learning environment that fosters curiosity, creativity,

and critical thinking among students. The RFP seeks bidders who are not only qualified but also capable of

delivering these modernizations in a manner that aligns with the AMC School Board's goals and standards.

The Ahmedabad Municipal Corporation (AMC) School Board has embarked on a comprehensive initiative to

transform 259 municipal schools into Smart Schools, incorporating advanced technological solutions and

modernized infrastructure. This initiative aims to significantly enhance the educational landscape in

Ahmedabad, aligning it with contemporary educational standards and methodologies.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

Objective and Methodology

The core objective of this project is to implement a "Learning by Doing" pedagogy, which emphasizes

experiential and participative learning. This child-centered approach is designed to improve lesson retention

through sensory engagement and to cultivate essential 21st-century skills such as critical thinking, creativity,

collaboration, and communication. By integrating these methodologies, the AMC School Board seeks to

prepare students for both personal and professional success in an increasingly complex and dynamic world.

Infrastructure and Technological Enhancements

To achieve this transformative vision, each of the 259 designated Smart Schools will be equipped with a

comprehensive suite of educational technologies and infrastructure improvements, including:

• Math and Science Labs: Equipped with operational models and LED TVs to facilitate hands-on

learning and comprehensive teacher training.

• Smart Panels and 3D Educational Charts: Designed to augment interactive learning experiences and

provide visual aids that enhance understanding.

• Modern Classroom Amenities: Including fancy benches, indoor mats, whiteboards, shoe racks, and

lockers, catering to students in grades Std-1 to Std-4 and Future Classrooms.

• Advanced Learning Spaces: Future Classrooms and STEM Labs equipped with QR Code integration, LED

TVs, and specialized furniture to support STEM and robotic education.

• Extracurricular Facilities: Playground equipment, sound systems, and astronomical telescopes to support

holistic development and extracurricular engagement.

• Civil Work: Comprehensive renovations and infrastructure enhancements to support the new

educational environment.

Long-term Vision and RFP Objectives

The AMC School Board envisions that, through the successful implementation and ongoing operation of these

Smart Schools, all municipal institutions will adhere to standardized quality education benchmarks within the

next 5 to 10 years. This strategic initiative is expected to set a precedent for educational excellence and

innovation, ensuring that municipal schools in Ahmedabad can deliver a robust and future-ready education.

The Request for Proposal (RFP) seeks qualified and experienced entities capable of providing Operation and

Maintenance (O&M) services for the Smart Schools. This includes ensuring the consistent functionality of

technological systems, executing necessary upgrades, and maintaining the physical infrastructure to sustain the

high standards set by the AMC School Board. The RFP invites proposals that demonstrate a commitment to

quality, innovation, and the sustained advancement of educational facilities.

1.3. List of Smart School

Attached in Annexure – D.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

SECTION 2: ELIGIBILITY CRITERIA

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

The bidder must possess the requisite experience, strength, and capabilities in providing services necessary to

meet the requirements as described in the RFP document. Keeping in view the complexity and volume of the work

involved, the following criteria are prescribed as the eligibility criteria for the bidder interested in undertaking the

The bidder must also possess technical know-how and financial ability that would be required for implementation

of scope of work described in this RFP as per AMC School Board’s requirement for the entire contract duration.

2.1. Pre-Qualification (PQ) Criteria

Documentary Evidence to be

Sr No Description Minimum Requirement

1.1 Lead Bidder can submit their proposal either a) Original or Notarized Copy of

as a sole bidder or in consortium. consortium partnership with

1.2 Consortium is allowed for participation in this clearly defined stake and scope

tender. The consortium should be of the of each partner.

maximum two (2) parties. b) Undertaking by lead bidder of

PQ 1 1.3 Collectively they should meet the aggregate consortium to be sole

requirements for financial, experience and responsible for execution of

technical capability as asked in this table for work defined in RFP and

Pre-Qualification Criteria. meeting the performance

1.4 The lead bidder in consortium shall have min. criteria.

51% stake and should have demonstrable

experience in setting up school/education

institutes/Anganwadi.

2.1 Lead Bidder and consortium partners should a) Copy of certification of

be an Indian firm. incorporation issued by

2.2 Lead Bidder and consortium partners should competent authority/

be registered under the Companies Act Registration Certificate/ Shop

1956/2013 in India or a Limited Liability & Establishment certificate.

Partnership Firm under Limited Liability b) Copy of PAN card

PQ 2 Partnership Firm Act 2008 at the time of the c) Copy of GST registration

2.3 Lead Bidder/consortium partners should have

a registered number of GST, Income Tax / Pan

2.4 Lead Bidder/consortium partners should be in

operation in India for a period of at least

years as on publication of bid.

3.1 The bidder should have an average annual a) Copy of audited Balance Sheet,

turnover of work Rs. 15 Cr. from the last three audited Profit & Loss

financial years ending 31 March 2025, i.e. (FY statements for each of the last

2022-23, FY 2023-24, and FY 2024-25). 3 financial years as on 31st

3.2 The Lead Bidder and Consortium members March

Financial must have positive net worth and should be b) Copy of Certificate from the

Capability Profit making as on 31st March 2025. statutory auditor / Charted

3.3 In the event of a consortium both parties Accountant (CA) clearly

should collectively meet the turnover specifying the annual turnover

requirement. and net worth for each of the

3.4 In case the bidder does not have the audited last 3 financial years as on 31st

balance sheet for FY 2024-25; they may submit March

the provisional CA certificate.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

Documentary Evidence to be

Sr No Description Minimum Requirement

4.1 The bidder should have experience of Documentary evidence:

Development, Operation and Maintenance of • Copy of work order/ Copy of

ICT Infrastructure or Smart School for Govt. Contractual agreement with

clients (ULB/State Govt. / Central Govt. / PSU)

in the last 5 years from the date of publication

of this bid: • Completion Certificates from

• At least three (3) similar projects not less client

than of 40% of Project cost – 19.82 Cr. • Project Citation

• At Least Two (2) similar projects not less

than 50 % of project cost – 24.77 Cr.

• At Least One (1) similar project not less

than 80% of Project Cost – 39.63 Cr.

4.2 Only those projects will be considered as

similar projects where project scope include

Operation and Maintenance for ICT

infrastructure and Schools/College/

Anganwadis/Education Institutes for govt.

entity in India in last Seven years as on bid

publication date. And should have min. 4 out of

6 below components under single work order.

1 Smart Classroom - Projects with components

like computers, projectors, projection screen or

Bidder’s smart panel.

PQ 4 2 Future classroom - Projects with digital devices

like computer/laptop, projector/smart panel,

digital content and with software for classroom

management (online assignment, assessment

attendance etc.)

3 Mathematics and Science Lab with working

models and kits

4 Supply/Creation/Customization of Digital

5 Projects with components like 3D Educational

Charts, 3D wall paintings/posters for education

6 Projects with school campus improvement with

components similar to Building as a Learning

Tool (BaLa) or educational play area

development in school/Anganwadis/Education

4.3 In the case of a consortium, the aggregate

experience of both partners for PQ 4.1 and

will be considered. The eligible projects of each

partner should have a minimum of two

components, and project value aggregation will

be considered for PQ qualification of

consortium partners.

4.4 In case of 0n-going projects, only those

projects where implementation phase has been

completed, and the project is in operation &

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

Documentary Evidence to be

Sr No Description Minimum Requirement

maintenance phase.

4.5 Client certificate clearly specifying the

completion of implementation phase is

The bidder and consortium partners should: Self-declaration by the Bidder,

5.1 Not have been blacklisted by Central Consortium and OEM duly signed

Government / Any State Government / Urban and stamped by the authorized

Local Body (ULB) / PSU in India as on the date signatory in format described in

of bid submission.

5.2 Not be insolvent, in receivership, bankrupt or

being wound up, not have its affairs

administered by a court or a judicial officer,

not have its business activities suspended and

must not be the subject of legal proceedings for

any of the foregoing reasons.

5.3 The Lead Bidder should have at least one office

Mandatory in Ahmedabad / Gandhinagar and preferably

PQ 5 support centers/logistics for the entire state. If

the Lead Bidder does not have any office in

Ahmedabad / Gandhinagar, then Lead Bidder

should submit a letter of undertaking to open

the office in Gujarat within 30 days from the

date of issue of work order if he is awarded the

5.4 Not have their directors and officers convicted

of any criminal offence related to their

professional conduct or the making of false

statements or misrepresentations as to their

qualifications to enter a procurement contract

within a period of three years preceding the

commencement of the procurement process or

not have been otherwise disqualified.

i. The Lead Bidder must attach valid documents in support to their pre-qualification as mentioned

above. Without proper supporting documents, the bid proposals are liable to be rejected. The pre-

qualification proposal should be submitted in hard copy with soft version stored in pen drive.

ii. For all cited projects under bidder’s experience criteria; the bidders have to submit LoI/work order

with complete BoQ, contract agreement, go-live / completion certificate as a supporting document

for each project. Sub-contracted projects by bidder will not be considered for evaluation.

iii. The Lead Bidder needs to provide contact details (email & phone number) of senior official from

iv. AMC School Board (or the nominated party) reserves the right to check/validate the authenticity of

the information provided in the Pre-qualification and Technical evaluation criteria.

v. The Bid Evaluation Committee (BEC) may invite each bidder to make a presentation may require

written clarifications from the bidders to clarify ambiguities and uncertainties arising out of the

evaluation of the Bid documents.

vi. In case of conditional bid or major deviations from the RFP requirements, AMC School Board may

at its discretion reject the respective bid and will not be considered for further evaluation process.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

vii. The Lead Bidder should submit an authorization certificate of Original Equipment Manufacturer

(OEM) (or multiple OEMs) specific to the bid. The Lead Bidder should have a support

agreement/arrangement for services including supply of spare parts etc. which includes the post-

sales support activities for the entire project period.

2.2. Technical Qualification (TQ) Evaluation Parameters

• AMC school board will allocate school to each PQ qualified bidders. List of schools are given in this section

so that the bidder can do the site survey and feasibility assessment.

• The eligible bidders will have to implement all components asked in the BoQ for the evaluation by the bid

evaluation committee as per RFP specification.

Sr. Evaluation Max.

Sub-Criteria Marking Guidelines

No. Criteria Marks

Experience of Bidder in O&M

=25 School 10 Marks

Lead Bidder or OEM Bidder >25 School &

should have demonstrable 20 Marks

experience of Development, >50 School &

Experience of Operation and Maintenance of 25 Marks

1 30 <=100 School

Bidder ICT Infrastructure or Smart

>100 School 30 Marks

School/College for Govt.

clients (ULB/State Govt. /

Central Govt. / PSU) (Bidder needs to submit

workorder/certificate from

client/official communication as

evidence of work completed by the

The bidder (or consortium annual Marks

members collectively) should Turnover

have an average annual =10 Crore 14 Marks

Financial turnover of work Rs. 15 Cr.

2 30 >10 Crore &

Capability from last three financial years 16 Marks

ending 31 March 2025, i.e. (FY

2022-23, FY 2023-24, and FY >12 Crore &

>15 Crore 20 Marks

▪ Project Manager – 4 Marks

Bidder should propose quality

▪ Senior Civil Engineer–

manpower on site during the

entire contractual duration.

People on ▪ Senior IT/Computer

3 Based on the proposed

Project Engineer– 4 Marks

qualification, marks shall be

▪ Subject Matter Expert–

given to the bidder for their Marks

proposed manpower ▪ Field Team (Supervisor) –

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

Sr. Evaluation Max.

Sub-Criteria Marking Guidelines

No. Criteria Marks

▪ Understanding of Scope –

▪ Project Team CV – 2 Marks

▪ BoM Details with make and

model and technical

Approach and Methodology and Action Plan compliance – 2 Marks.

Methodology ▪ Implementation & Risk

detailing how the bidder shall

4. (Presentation to

deliver and manage the scope Mitigation Plan – 2 marks

committee) of project. ▪ O&M Plan with training &

capacity building – 2 Marks

▪ Quality of presentation and

response to the query of bid

evaluation committee –

• Minimum absolute technical score to qualify for commercial evaluation is 70 marks out of total

• The Lead Bidder must submit the above information along with the required supporting documents

for technical bid evaluation. Technical bid documents without supporting documents will be liable for

• The detail assessment methodology and scoring criterion shall be shared with PQ qualified bidders

and the Bid Evaluation Committee will assess the model school accordingly.

• Lead Bidder must submit all the documentary evidence to understand their capabilities against all the

criteria mentioned in the PQ & TQ section.

• In case of conditional bid or major deviations from the RFP requirements, AMC may at its discretion

reject the respective bid and will not be considered for further evaluation process.

• Lead Bidder/Consortium must submit all the documentary evidence to understand their capabilities

against all the criteria mentioned in RFP.

• The Lead Bidders shall get the testing of the devices from the Testing Agency in accordance with the

Indian Standards - 14896:2001 as amended from time to time and with the Technical Specification as

specified in the RFP.

• The financial bid will be opened to only those bidders who pass the technical evaluation criterion.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

SECTION 3: EVALUATION OF BID

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

3.1. Bid Submission

▪ The financial bid must be submitted online on https://tender.nprocure.com. It should not be sent

physically, if submitted physically the bid shall be rejected.

▪ The Technical Bid must be submitted in hard copy to AMC School Board, strictly by Postal Speed Post

or Registered Post or in person by the representative of the bidder. Documents received in any other

manner or mode (like email) will not be considered.

- Envelope 1: - RFP Document fee (original DD) & Bid Security/Earnest Money Deposit (EMD)

(original DD/BG)

- Envelope 2: - Support documents for Pre-Qualification and Technical Qualification evaluation with

all annexures described in RFP.

- Envelope 3: - Soft copy of Technical Bid in a Pen Drive

▪ All four envelopes should be packaged all together in big envelope with tender number.

▪ Each page of the technical bid above should bear the initials of the applicant along with the seal of the

Applicant in token of confirmation of having understood the contents. Also, each page of technical

proposal should be numbered with a proper index.

▪ Bidder must submit soft copy of all the documentary evidence along with the hard copy in Pen Drive.

This pen drive must be placed in both Envelopes of Pre-Qualification and Technical Qualification. No

sensitive information should be available in Pen Drive. Only Soft copy of the bid should be there in

3.2. Evaluation Process

3.2.1 Stage 1: Pre-Qualification Evaluation

i. AMC School Board shall validate the - “RFP Document fee & Bid Security/Earnest Money Deposit

ii. AMC School Board shall open the bid and check the bidder’s eligibility as per the “Pre-Qualification

Criteria”. Each of the pre-qualification condition mentioned in above Section is MANDATORY. In

case, the Bidder does not meet any one of the conditions, the bidder shall be disqualified.

iii. Technical and Financial bids for those bidders who don’t pre-qualify will not be opened.

3.2.2 Stage 2: Technical Evaluation

i. “Technical bid” will be evaluated only for the bidders who succeed in Stage 1 (One).

ii. The AMC School Board shall validate the documentary evidence for the criteria(s) set forth in

technical qualification criteria mentioned in section 2 of this document.

iii. Bidder shall have to score minimum 70 marks to qualify for the commercial bid evaluation.

iv. Financial bid shall be opened for the technically qualified bidders only.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

3.2.3 Stage 3: Financial Evaluation

i. All the technically qualified bidders will be notified to participate in the Financial Bid opening

ii. The Financial bids for the technically qualified bidders shall be opened on the notified date and time.

They will be reviewed to determine whether the financial bids are substantially responsive or not. Bids

that are not substantially responsive are liable to be disqualified at the Authority’s discretion.

iii. Financial Bids that are not as per the format provided in the RFP shall be liable for rejection.

iv. The bidder with the least price (L1) shall be declared as a winning bidder and shall be awarded with

the contract. Selection method for determination of winning bidder shall be least cost-based selection

(LCBS / L1). To arrive at a least price (L1), cost quoted without GST under schedule A shall be

considered for the purpose of evaluation.

v. The L1 bidder shall be invited for negotiation for the award of the contract.

vi. In case the same price is quoted by 2 bidders, the Bidder with a higher technical score shall be

declared as a winning bidder and shall be invited for the negotiation.

vii. If L1 bidder fails to submit the Performance Bank Guarantee (PBG) and aligns the agreement as per

the timelines defined in this RFP, L2 bidder will be invited for negotiations. In this case, L2 bidder

will be asked to match the prices of L1 bidder. Final decision of awarding the project to L2 bidder will

depend upon the mutually agreed price between both the parties (bidder and Authority).

3.2.4 Rights to Accept/Reject any or all Proposals

AMC School Board reserves the right to accept or reject any proposal, and to annul the bidding process and

reject all Bids at any time prior to award of Contract, without thereby incurring any liability to the affected

Bidder or Bidders or any obligation to inform the affected bidder or bidders of the grounds for AMC School

Board’s action.

3.2.5 Notifications of Award and Signing of Contract

i. Prior to the expiration of the period of proposal validity, the bidders will be notified in writing

through FAX or email that its proposal has been accepted.

ii. AMC School Board shall facilitate signing of the contract within the period of 30 days of the

notification of award. However, it is to be noted that the date of commencement of the project and all

contractual obligations shall commence from the date of issuance of Purchase Order/Letter of

Acceptance (LOA)/Letter of Intent (LOI), whichever is earlier. All reference timelines as regards the

execution of the project and the payments to the Implementation Bidder shall be considered as

beginning from the date of issuance of the Purchase Order/Letter of Acceptance, whichever is earlier.

iii. The notification of award (LOI/LOA/Purchase Order) will constitute the formation of the Contract.

Upon the Bidder’s executing the contract with AMC School Board, it will promptly notify each

unsuccessful bidder and return their EMDs.

iv. At the time AMC School Board notifies the successful Bidder that its bid has been accepted, AMC

School Board will send the Bidders the Pro forma for Contract, incorporating all clauses/agreements

between the parties. Within 15 days of receipt of the Contract, the successful Bidder shall sign and

date the Contract and return it to AMC School Board.

i. Any conditional bid would be rejected.

ii. Errors & Rectification: Arithmetical errors will be rectified on the following basis:

a. “If there is a discrepancy between the unit price and the total price that is obtained by multiplying

the unit price and quantity, the unit price shall prevail, and the total price shall be corrected.

b. If there is a discrepancy between words and figures, the amount in words will prevail.”

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

iii. If the Bidder does not accept the error correction, its Bid will be rejected and EMD may be

iv. Bidder must attach valid documents in support to their Pre-Qualification and Financial, Technical

capabilities/strength, as mentioned above. Without proper supporting documents, the Bid

proposals are liable to be rejected.

v. The Manufacturer's Authorization Form (MAF) is required for any hardware or software

component being supplied as part of this project.

vi. Kindly note that the indicative/estimated quantity provided in the RFP would be used for

evaluation purposes; however, the payment would be done on actual usage basis.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

SECTION: 4 SCOPE OF WORK

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

4.1. Scope of work for Operation & Maintenance (O&M) of project

The Ahmedabad Municipal Corporation (AMC) School Board has successfully executed the Smart School

initiative citywide, significantly transforming the quality of education infrastructure and pedagogical delivery

across its primary schools. Considering the measurable improvements in learning outcomes, student

engagement, and infrastructure utilization, the AMC School Board now seeks to institutionalize a structured,

standards-driven Operation and Maintenance (O&M) Program to uphold and continuously enhance

the performance, reliability, and longevity of Smart School assets.

This O&M initiative is a strategic effort aimed at reinforcing the AMC School Board’s commitment to

providing a sustainable and superior educational environment. The selected bidder shall be responsible for

the holistic upkeep of Smart School facilities, ensuring that they meet or exceed the defined performance,

safety, and aesthetic benchmarks throughout the contract period.

Note: If the performance of the bidder is not satisfactory during the O&M of the project, Performance Bank

Guarantee (PBG) shall be invoked by the AMC school board and the amount kept on hold shall not be released

by the implementation agency.

The key objectives of this initiative are as follows:

1. Provision of Globally Competitive Infrastructure:

• Maintain Smart School infrastructure—including classrooms, labs, libraries, and ICT assets—to standards

equivalent to or exceeding international norms in public education.

• Ensure uninterrupted operational availability of all hardware and software components (including AV

systems, interactive devices, networking equipment, power backups, etc.) through preventive and

corrective maintenance practices.

• Implement data-driven maintenance management systems with real-time tracking, fault logging, and

resolution dashboards accessible to AMC School Board.

2. Delivering a Best-in-Class Student Experience:

• Guarantee an enriched, seamless, and safe user experience for all students through optimized

environmental conditions (lighting, ventilation, furniture ergonomics) and zero-defect digital classroom

• The bidder shall be responsible for proactive monitoring of system performance, end-user feedback

collection, and timely issue resolution to minimize disruption to the academic schedule.

• Implementation of structured service-level agreements (SLAs) for turnaround times (TAT) and key

performance indicators (KPIs) will be mandatory.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

3. Ensuring End-to-End Functionality, Safety, and Aesthetic Consistency:

• Maintain the physical and digital infrastructure of all Smart Schools in a uniform and visually appealing

state, conforming to AMC branding and layout guidelines.

• Establish a centralized quality assurance protocol covering regular audits, condition assessments, and

rectification plans.

• The bidder shall be held accountable for adherence to occupational safety norms, fire safety compliance,

and preventive maintenance schedules for all installed assets, including but not limited to civil, electrical,

and digital infrastructure.

4. Communication Tools

The bidder shall design, implement, and manage a unified communication platform to facilitate transparent,

timely, and bidirectional communication among key stakeholders — students, parents, teachers, and school

administrators. The system must include the following components:

a. Dashboard and Other Software regarding O&M

• The vendor shall develop an advanced, user-centric dashboard that provides the AMC School Board

with detailed insights and control over the following aspects:

b. Chromebook Usage Monitoring

• Develop functionalities to track daily usage metrics of Chromebooks by students.

• Implement monitoring tools to log the types of applications and educational resources accessed.

• Generate analytical reports detailing usage patterns, time spent on various applications, and overall

engagement metrics.

c. Science and Mathematics Lab Utilization

• Create modules to record and track student attendance and participation in Science and Mathematics

• Monitor and log the utilization of lab equipment and resources.

• Provide comprehensive reports on lab usage, including student performance metrics and resource

d. Procurement and Maintenance Tracking

• Develop an inventory management system to track the procurement of items for smart schools.

• Implement functionalities to monitor the repair and replacement status of items.

• Maintain a detailed inventory database, including item conditions, maintenance history, and lifecycle

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

e. Student Literacy and Skills Assessment

• Implement tracking mechanisms to monitor the number of students proficient in reading and writing

in English, Gujarati, and Hindi.

• Develop tools to assess and monitor student capabilities in creating PowerPoint presentations (PPTs),

typing, and other relevant skills.

• Generate detailed reports on student literacy and skill development, identifying areas of improvement

and proficiency levels.

f. Software Development

• The vendor shall develop the associated software, ensuring seamless integration with the dashboard.

The software should encompass the following features:

g. User Authentication and Access Control

• Implement robust role-based access control to ensure data security and privacy.

• Provide secure login mechanisms for administrators, teachers, and other stakeholders, incorporating

multi-factor authentication where applicable.

h. Data Collection and Integration

• Develop modules for efficient data collection from various sources, including Chromebooks, lab

systems, and administrative records.

• Ensure seamless data integration with existing systems and databases, supporting real-time data

synchronization.

i. Reporting and Analytics Tools

• Provide sophisticated reporting tools to generate customizable and comprehensive reports on various

• Implement advanced analytics features to provide actionable insights and trend analysis based on

collected data.

j. User Interface and Experience Design

• Design an intuitive, responsive, and aesthetically pleasing user interface for the dashboard and

• Ensure accessibility across multiple devices, including desktops, tablets, and smartphones, adhering

to best practices in user experience (UX) design.

k. Implementation and Training

• The vendor shall be responsible for the end-to-end implementation and training, including:

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

l. Installation and Configuration

• Install and configure the dashboard and associated software on AMC School Board’s servers or cloud

infrastructure.

• Ensure seamless integration with existing IT systems and infrastructure.

m. Training and Technical Support

• Provide comprehensive training sessions for administrators, teachers, and other stakeholders on

using the dashboard and software.

• Offer ongoing technical support and maintenance services to ensure optimal performance and

address any issues promptly.

Note: The bidder shall be responsible for providing integration of the software/communication tools with the

Command and Control Centre as and when it becomes operational, at any stage during the contract period,

and at any designated location within Ahmedabad City, as directed by the AMC School Board.

5. Analytics & Reporting

The selected bidder shall deploy a robust analytics and business intelligence module to support academic,

operational, and administrative decisions. Key requirements include:

a. Real-Time Dashboards:

• Dynamic, role-based dashboards accessible at the school, cluster, and central AMC School Board

• Dashboards must display real-time data feeds covering attendance, learning outcomes, asset uptime,

grievance resolution, and maintenance activity.

b. Performance Analytics (Academic and Operational):

• The system must analyse student learning trends, assessment outcomes, and teacher performance.

• Operational KPIs such as response time to maintenance requests, system uptime, and user

engagement metrics must be captured and visualized.

c. Customizable Reporting Features:

• Ability to generate configurable, downloadable reports in multiple formats (PDF, Excel, CSV).

• Scheduling of automated reports with email delivery, including trend analysis, exception reports, and

performance summaries.

• Compliance reports must be auto-generated as per AMC and state education department norms.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

6. Training and Technical Support

To ensure sustainable operations and user self-sufficiency, the bidder shall provide comprehensive training

and multi-tiered support services:

a. Structured Training Programs:

• Develop and execute training modules for teachers, school heads, and AMC officials covering software

usage, troubleshooting, and reporting.

• Training to be delivered through blended learning (on-site workshops + online modules) and updated

• Certification to be provided post-training with assessments to evaluate knowledge transfer.

b. On-Site and Remote Technical Support:

• Establish a centralized helpdesk (phone, email, ticketing system) with multi-language support and

defined SLA for issue resolution.

• Deploy technical support staff at zonal or cluster levels for rapid incident handling and preventive

• Availability of escalation matrix and incident response team for major technical failures.

c. Documentation and Knowledge Resources:

• Bidder must provide detailed user manuals, administrator guides, system SOPs, and troubleshooting

checklists in English, Hindi, and Gujarati.

• All documentation must be version-controlled and made available digitally through the portal/app

Note: The AMC School Board will evaluate the robustness, scalability, and compliance of the proposed

systems as part of technical assessment. Failure to meet mandatory specifications, deliver user-centric

functionality, or comply with SLA-defined performance metrics shall result in penalties or disqualification as

per contractual terms. All repairs, restoration, and finishing work must comply with AMC’s quality assurance

protocols. Random audits will be conducted by the designated Quality Control Officer, and non-conformance

may lead to deductions, penalties, or termination as per the contract terms. The bidder shall maintain detailed

records of each maintenance activity, supported by geotagged photographs, and submit periodic compliance

reports to the AMC School Board.

The Scope of Work (SoW) outlined in this Request for Proposal (RFP) covers the maintenance and upkeep of

various components within all Smart Schools under the jurisdiction of the Ahmedabad Municipal Corporation

(AMC). The scope includes the following:

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

Restoration, Rectification & Payment Mechanism for 1st Year of Contract

1 Scope of Initial Restoration and Rectification

The selected bidder shall undertake a comprehensive assessment of all allotted Smart Schools immediately

after issuance of the Work Order.

The bidder shall be responsible for identifying and executing complete rectification, repair, replacement, and

restoration work of all Smart School components, including but not limited to:

• ICT Infrastructure (Smart Panels, Networking Equipment, AV Systems, Servers, etc.)

• Science, Mathematics, Robotics Labs and Future Classrooms

• Furniture, Fixtures, and Electrical Systems

• Wallpapers, 3D Paint, and Aesthetic Elements

• Playground Equipment

• Minor Civil and Related Infrastructure Works

The bidder shall prepare a school-wise rectification and restoration plan and submit the same for approval by

AMC School Board within 15 days of Work Order issuance.

2 Mandatory Completion Timeline

• The bidder shall ensure that all restoration, rectification, repair, and replacement works are

completed within 90 (ninety) days from the date of issuance of the Work Order.

• The objective shall be to bring each Smart School into:

o Fully functional condition

o Operational readiness as per actual site condition

• Completion shall be subject to:

o Physical verification by AMC School Board / Third Party

o Submission of complete documentation (before/after records, photographs, reports)

3 First Year Scope and Payment (Restoration-Centric Model)

• The First Year shall be treated as a Restoration and Stabilization Phase.

• The bidder shall:

o Complete all rectification and restoration works within 90 days

o Ensure full operational functionality of all systems

o Provide ongoing maintenance support during the remaining period of the first year

4 Critical Condition:

• Only Restoration Cost shall be paid during the First Year.

• The Operation & Maintenance (O&M) for the First Year shall be deemed included within the

Restoration Cost quoted by the bidder.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

5 Implications:

• No separate payment shall be made for O&M activities during the First Year.

• The bidder shall be responsible for:

o Preventive maintenance

o Corrective maintenance

o Replacement of faulty components

o SLA compliance

without any additional financial claim beyond the quoted restoration cost.

6 Post-Restoration O&M Responsibility

After completion of restoration:

• The bidder shall ensure:

o Continuous functionality of all Smart School assets

o Compliance with defined SLAs (uptime, response time, etc.)

o Preventive and corrective maintenance as per RFP

• The bidder shall maintain ≥90% uptime of infrastructure and equipment throughout the contract

7 Payment Mechanism

(A) First Year Payment

• Payment in Year 1 shall be:

o Based on restoration completion milestones

o Linked to verification and approval by AMC School Board

• This payment shall be considered as:

o Inclusive of restoration + O&M for the First Year

(B) Second- and Third-Year Payment

From Year 2 onwards, the payment model shall be:

• Per School Payment Basis

• Based on the quoted O&M rate per school

8 Payment Modality:

• Payments shall be released:

▪ SLA compliance

▪ Submission of reports (maintenance logs, uptime, inspections)

▪ AMC verification

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

9 Financial Structure Summary

Year Scope Payment Basis

Year 1 Restoration + O&M (included) Restoration Cost Only

Year 2 O&M Per School, quarterly as per section

Year 3 O&M Per School, quarterly as per section

10 Contractor Accountability

• The bidder shall be fully responsible for:

o Restoration quality

o Post-restoration performance

o Maintenance of all assets

• Any failure, breakdown, or deterioration:

o Shall be rectified by the bidder

o Without any additional cost (Year 1)

11 Wallpaper Maintenance

The selected bidder shall be responsible for the following tasks, which are critical to maintaining the

aesthetic and functional integrity of all Smart School premises under the jurisdiction of AMC School Board:

a. Replacement and Reinstallation of Damaged or Detached Wallpaper:

• The bidder shall meticulously identify, remove, and replace any wallpaper that is torn, blistered,

detached, peeling, or otherwise damaged.

• All replacements must match the original design, colour, texture, and pattern to ensure uniformity

across the affected area.

• The replaced wallpaper shall be installed using high-grade, weather-resistant adhesive compounds

suitable for educational environments with frequent cleaning and variable humidity conditions.

• Any improperly executed replacement (including air bubbles, misalignment, or poor adhesion) shall

be redone at the bidder’s own cost and within the specified service-level timelines.

• The bidder shall be responsible for carrying out replacement and reinstallation works as per the actual

requirements identified during the 2nd and 3rd year of Operation & Maintenance (O&M) period.

Payment for such replacement and reinstallation shall be made only for quantities exceeding ten

percent (10%) of the total quantity per school. The final quantities shall be determined based on

actual site conditions and subject to prior approval of the AMC School Board. Rates shall be governed

by AMC’s which discovered in this tender which rates are valid for 3 years.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

b. Localized Surface Restoration through Touch-up and Blending:

• In cases of minor or localized damage (e.g., abrasions, scuffs, or partial tears), the bidder shall

perform precise touch-up and blending work to restore the visual continuity of the wall surface.

• The touch-up process shall be executed using OEM-approved or equivalent touch-up materials

compatible with the existing wallpaper finish.

• All remedial work must be seamless to visual inspection at both daylight and artificial lighting

c. Surface Preparation through Wallpaper Putty Application:

• Wherever structural or surface irregularities (e.g., cracks, undulations, or surface decay) compromise

wallpaper application, the bidder must carry out high-quality putty work to restore a uniform,

smooth, and stable base for wallpaper installation.

• The putty material must be anti-fungal, low-VOC, and conform to IS 1477 or equivalent standards for

interior wall finishing.

• Putty work must be carried out using mechanized tools where feasible, followed by appropriate

curing, sanding, and surface levelling before wallpaper is reapplied.

• Any deviation in wall texture, undulation, or improper alignment post-application will be deemed

Existing Wallpaper Specifications

• Design, approve, provide and fixing the thematic 3D Educational pvc wallpaper of 250-micron pvc

sheet with 100-micron matte lamination. Certified by Cipet Lab, Printing to be done by water base,

smell less, eco-friendly Latex ink Certified by Green Guard, Green Guard Gold and Eco Logo Lab.

Providing and applying 2coat waterproofing of high elongation acrylic based liquid membrane as per

direction of manufacturer-after Providing and applying base coat of acrylic primer as per

manufacturer’s application guideline, after removal of existing lime coat and surface preparation

needed. Applying base coat of Final coat of liquid membrane mentioned as above to bond with PVC.

Content for wallpaper should be in line with the curriculum of respective grade. Bidder is requested to

propose the wallpaper design during the requirement gathering phase and same should be approved

from competent authority. Bidder would be required to amend the design as per the suggestions

received from client – AMC School Board. Bidder is requested to install 3D educational chart on

walls of a room only and remaining wall should be kept free for the installation of soft board. This

wallpaper should be temper and tear proof. After installation of 3D chart all charts should be framed

with acrylic patti or similar material.

New technology wallpaper Specifications

• Product Description: Eco-friendly & Health Safe Wall Printing Medium, Grade: UVHD

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

Sr. no. Parameters Specification TM Reference No.

1 Release GSM 105±25 GSM ISO

2 Release Calipers(microns) 110±30 Microns ISO

3 Media GSM 110±15 GSM ISO

4 Media Calipers(microns) 80±15 Microns ISO

5 Opacity Min 90 ASTM D

6 Gloss 60⁰ 40±10 ISO

Polyvinyl chloride free (PVC PVC Identification by Screening

FREE) Comply Test [Beilstein test]

Total Phthalates Content [ISO

8 Eco-Friendly Free from Phthalates Content

9 Health Safe Safety of Toys Comply Safety of Toys – Part 3: Migration

of Certain Elements

Free from Volatile Organic

10 Health Safe Headspace GCMS at 120°C

Compounds (VOC)

11 Health Safe Free from Bisphenol A EN 71-10 & EN 71-11

12 Water based Varnish Specific Gravity: 1.06± 0.0 3 IS 168:2016

13 Water based Varnish Viscosity (cps): 2300±500 ASTM D-2196

14 Water based Pre Primer-Mix Specific Gravity: 1.05±0.03 IS 168:2016

15 Water based Pre Primer-Mix Viscosity (cps): 400 ± 150 ASTM D-2196

Water based Prime water

16 Viscosity (cps): 10000±3000 ASTM D-2196

Water based Prime water

17 Specific Gravity:1.05±0.05 IS 168:2016

1. 3D Paint Maintenance Scope

The selected bidder shall be fully responsible for the maintenance, restoration, and enhancement of all 3D

wall paintings within the Smart Schools governed by AMC School Board. These 3D artworks contribute

significantly to the visual appeal and educational environment of each school and must be preserved to the

highest standards. The bidder must undertake the following tasks with technical precision and in strict

compliance with the original design intent and AMC School Board's aesthetic guidelines The bidder shall be

responsible for the maintenance of all 3D paint works within the assigned schools during the Operation &

Maintenance (O&M) period. The quantity and extent of such maintenance shall be determined based on

actual site requirements and verified by the AMC School Board. No separate payment shall be admissible for

this activity, as it forms an integral part of the scope of Operation & Maintenance.:

a. Restoration and Repainting of Degraded 3D Surfaces:

• The bidder shall identify and restore 3D-painted wall surfaces where paint has become faded, chipped,

scratched, flaked, water-damaged, or otherwise deteriorated due to environmental exposure, human

interaction, or poor surface preparation.

• Repainting must be executed using high-quality paint materials, selected based on the original medium

and current surface condition, with a minimum expected durability of 5 years.

• Prior to repainting, proper surface preparation must be carried out, including cleaning, removal of loose

paint, sanding, priming, and crack filling as per industry best practices.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

b. Colour, Depth, and Design Consistency:

• The bidder shall ensure that all repainting and restoration work exactly matches the original colour tones,

depth perception, patterns, and perspective effects of the 3D artwork.

• High-fidelity visual reproduction techniques must be used, including use of original design files, colour-

matching tools, and artist-grade paints.

• Any deviation in tonal consistency, perspective accuracy, or visual uniformity will be treated as non-

compliant and must be redone at the bidder's cost, with potential penalty as per contract provisions.

• The bidder shall carry out two-time recoloring work for all Smart Schools.

c. Application of Specified Paint Materials:

Paints used for maintenance shall conform to the original application types as documented during project

handover. These may include, but are not limited to:

o Apex Exterior Emulsion – for weatherproof, UV-resistant external walls.

o Premium Distemper – for high-coverage, washable interior surfaces.

o Synthetic Oil Paint – for glossy, durable finishes in high-contact areas.

• The bidder must source branded, non-counterfeit paints with verifiable batch numbers and safety data

sheets (SDS). Paints must comply with IS standards and environmental regulations regarding VOC levels.

• Any usage of substandard material or failure to match the paint type as per surface requirement may lead

to rejection of work and disqualification from future participation.

d. Quality Assurance and Documentation:

• All maintenance work must be supervised by qualified painting professionals with prior experience in

mural or 3D artwork restoration.

• The bidder shall submit pre- and post-restoration photographic evidence, along with a checklist of

materials used, surface preparation steps, and method of application for each site.

• A quarterly maintenance log must be maintained and submitted to AMC School Board, capturing

inspection dates, restoration activities, observations, and corrective actions.

Note: The bidder will be held contractually responsible for any degradation in visual quality, adherence

issues, or surface failures during the contract period due to improper maintenance or use of non-conforming

materials. The AMC School Board may conduct third-party quality inspections without prior notice, and any

non-compliance identified may lead to immediate rectification directives or contractual penalties.

2. Science & Mathematics Lab, Robotic Lab, and Future Classrooms

The selected Implementation Agency (hereafter referred to as “the Bidder”) shall be responsible for executing

a structured and SLA-bound Operation and Maintenance program covering all assets installed within the

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

Science & Mathematics Labs, Robotic Labs, and Future Classrooms across Smart Schools administered by

AMC School Board. The scope is inclusive of consumable supply, equipment upkeep, and asset lifecycle

a. Consumables Supply and Inventory Management

• The Bidder shall ensure continuous and uninterrupted supply of all laboratory consumables necessary for

the functioning of Science, Mathematics, and Robotic Labs, including but not limited to:

o Sensor modules, jumper wires, microcontrollers, breadboards, resistors, motors, batteries and all

other Items mentioned in RFP (for Robotic Labs).

o Lab materials such as test tubes, chemicals (where applicable), measurement kits, models and all

other Items mentioned in RFP (for Science and Math Labs).

• A pre-approved inventory plan shall be submitted for AMC approval every two months. Minimum stock

thresholds shall be maintained at zonal warehouses, and replenishment must be completed within

working days of request from any Smart School.

• Use of substandard, expired, or non-compatible consumables will be treated as a breach of contract,

inviting penalties and/or termination.

b. Comprehensive Repair and Replacement Protocol

• The Bidder shall be fully accountable for the preventive, corrective, and emergency-level maintenance of

all laboratory and classroom hardware and associated software throughout the O&M period.

• Damaged or non-functional equipment, as identified either by AMC personnel or through the Bidder’s

routine inspections, must be:

o Repaired to original operational standards using OEM-certified components, or

o Replacement with new items of equal or higher specifications as per the approved tender rates of the

Smart School projects.

• All replacement parts must carry a minimum one-year warranty and conform to the latest compatibility

• Maximum permitted downtime for any item shall not exceed 72 hours from the time of fault reporting.

Failure to comply may result in deductions from quarterly payments and invocation of penalty clauses.

c. Future Classroom Equipment Maintenance

• The Bidder shall be responsible for the routine servicing, timely repairs, and functional upkeep of all

Future Classroom hardware and systems, which include, but are not limited to:

o Chromebooks – battery checks, OS updates, keyboard/screen replacement, port diagnostics.

o Chrome Carts – charging dock integrity, electrical testing, mobility checks.

o Wi-Fi Routers & Network Equipment – firmware upgrades, signal testing, performance tuning.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

o Instructional Tools – such as digital whiteboards, document cameras, IFPDs, HDMI splitters, audio

• Firmware and OS updates must be applied quarterly, ensuring no equipment is running outdated,

unsupported, or vulnerable software.

• The Bidder shall maintain a centralized asset health management system, enabling AMC officials to

monitor device status, performance metrics, and incident logs in real-time.

d. Documentation and Reporting

• The Bidder must maintain a comprehensive asset and service record, including asset ID tags,

maintenance history, part replacements, inspection reports, and service logs.

• A monthly O&M report shall be submitted to AMC School Board, comprising:

o Itemized breakdown of consumables supplied.

o Details of repairs/replacements conducted.

o SLA compliance report (response and resolution times).

o Preventive maintenance checklists and photos.

• AMC reserves the right to audit records and conduct surprise inspections to verify adherence to O&M

Note: Failure to meet the defined standards of service, response timelines, or component specifications shall

attract contractual penalties, recovery from performance securities, or potential blacklisting from future

3. Smart Panel Maintenance Scope

The selected bidder shall be fully responsible for end-to-end lifecycle management, preventive and corrective

maintenance, and performance assurance of Smart Panels installed across AMC Smart Schools. Smart Panels,

being core to the Future Classroom infrastructure, must remain in optimum operational condition at all times.

a. Preventive & Corrective Maintenance: The bidder shall perform quarterly preventive maintenance,

including hardware inspection, screen cleaning, calibration of touch functions, software health checks,

and electrical safety verification. Any malfunctioning panel must be diagnosed within 24 hours and

rectified (repaired/replaced) within 72 hours with compatible units. A signed Preventive Maintenance

Checklist with geo-tagged photos must be submitted for each panel.

b. Software, Firmware & Peripheral Management: Smart Panels must operate on the latest OEM-

certified firmware and licensed software. The bidder shall schedule quarterly updates, maintain audit

logs, and ensure no unlicensed applications are used. Additionally, the bidder must replace peripherals

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

such as remote controls, stylus pens, wall mounts, power supplies, and any applicable accessories,

ensuring OEM compatibility.

c. SLA, Security Compliance & OEM Support: The bidder shall maintain ≥98% uptime per panel and

submit bi-monthly performance reports with maintenance logs and issue resolution timelines. All panels

must be secured with tamper-proof mounts and safeguarded against electrical, environmental, and

physical risks. Valid MAFs, six-year OEM support assurances, and non-EOL product compliance are

Note: Non-compliance with any Smart Panel O&M obligation may result in penalties, forfeiture of

performance guarantee, and/or contract termination as determined by the AMC School Board.

4. Playground Equipment Maintenance Scope

The selected bidder shall be responsible for regularly inspecting, maintaining, and repairing playground

equipment installed across all AMC Smart Schools. The aim is to ensure a safe, secure, and enjoyable

environment for students using the equipment.

a. Regular Inspections and Preventive Maintenance:

• The bidder must carry out quarterly inspections of all playground equipment to identify any issues such as

broken parts, rusting, loose fittings, sharp edges, or structural damage.

• All moving parts like hinges, chains, and joints must be checked and lubricated regularly.

• Surfaces should be examined for wear and tear, especially on slides, swings, and climbing frames.

• Equipment should be firmly fixed to the ground and checked for stability.

• Areas around the equipment (like landing zones or flooring) should be checked for damage or safety

• After every inspection, the bidder must submit a Preventive Maintenance Report with photos and

technician sign-off.

b. Repairs and Replacements:

• If any equipment is found damaged or unsafe, the bidder must:

o Isolate or block access to it within 24 hours.

o Repair or replace it within 72 hours to ensure safety and usability.

• Replacement items must match or exceed the original specifications and be safe for school environments.

c. Reporting and Safety Compliance:

• The bidder must ensure that at least 98% of playground equipment is always safe and usable.

• Bi-monthly reports must be submitted showing completed inspections, repairs, and safety checks.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

• All materials used for maintenance must be safe, non-toxic, rust-proof, and weather-resistant.

• A full inventory of equipment by school location must be maintained.

Note: Non-compliance with any of the above parameters will result in financial penalties, performance

security forfeiture, and/or contract action as per AMC School Board’s discretion.

5. Deliverables

The operational aspects of project need to be handled by the Bidder including maintaining weekly statuses,

minutes of the meetings, weekly/monthly/project plans, etc. Relevant stake holders will meet formally on a

weekly or agreeable duration covering, at a minimum, the following agenda items:

• Preventive Maintenance Report (Quarterly)

• Performance and SLA compliance reports

• Monthly and / or Quarterly SLA report

• Current scenario of each site with actual image of site at an interval of 3 months

• Unresolved and escalated issues

• Project risks and their proposed mitigation plan

• Any other issues that either party wishes to add to the agenda

Bidder to share periodic report with highlighting open issues to AMC School Board. Report should include all

the issues including the one which is outside the purview of the implementation agency. Such periodic report

shall help AMC School Board take informed decision, as per the on-ground requirement.

Common Compliance Note: Insurance, Repainting, and Structural Aesthetic Maintenance

a. Mandatory Insurance Coverage for Smart School Assets

Upon issuance of the Letter of Intent (LOI), the selected bidder shall be responsible for obtaining

comprehensive insurance coverage for all Smart School assets and infrastructure components as conveyed

and notified by the AMC School Board. This shall include, but not be limited to:

o Smart Panels, Networking Devices, Servers, and all associated IT infrastructure

o Science Labs, Mathematics Labs, Future Classroom Equipment, Robotics Labs

o Civil assets, interior furnishings, and digital infrastructure

o Comprehensive in nature, covering fire, theft, accidental damage, electrical hazards, vandalism, and

natural calamities

o Valid throughout the entire project duration

o Issued by a reputed IRDAI-registered insurer, with AMC School Board listed as the beneficiary

b. Conditional Repainting and Recolouring Obligations

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

Based on the inspection reports submitted by the AMC-appointed third-party consultant or AMC School

Board inspection teams, the bidder shall be obligated to undertake partial or complete repainting of

designated school infrastructure as and when instructed by AMC School Board, without any deviation or

The bidder shall account for the following repainting milestones within the scope of the contract:

o One-time repainting/recoloring of the external and internal school building infrastructure shall be

carried out as per the requirement communicated by the respective School Principal or as directed by

the AMC School Board, from the date of issuance of the Work Order.

o The bidder shall be responsible for maintaining all repainting/recoloring works within the assigned

schools during the Operation & Maintenance (O&M) period. The quantity and extent of such

maintenance shall be determined based on actual site requirements and verified by the AMC School

Board. No separate payment shall be admissible for this activity, as it is included within the overall

scope of Operation & Maintenance.

o All paintwork must comply with the original colour scheme, finish, and material standards as defined

in the initial project BoQ or as revised and approved by AMC School Board.

o Paint material used shall meet IS 15489 / ISO-certified environmental and safety standards, and

proof of material compliance must be provided during inspection.

6. Manpower Deployment for O&M Phase

(Staffing, Monitoring, Escalation and Compliance Framework)

The selected bidder shall be responsible for deploying a qualified, experienced, and adequately resourced

workforce to fulfil all operational, preventive, and corrective maintenance responsibilities across all Smart

Schools as specified under this RFP. The deployment strategy must adhere to the following guidelines and

requirements, which are binding and non-negotiable:

a. Resource Deployment Requirements

• The bidder shall deploy one (1) dedicated multi-disciplinary O&M team for every five (5) Smart Schools,

with team members physically stationed across the assigned cluster during operational hours. Each team

must include qualified personnel covering the following key roles: Wallpaper Technician, Civil Works

Technician, 3D Paint Specialist, Lab Technician (Science, Maths, Robotics, Future Class), ICT/Smart

Panel Technician, Pedagogical Support Coordinator, and Paintwork Specialist. The team shall be

responsible for the comprehensive upkeep, maintenance, and operational support of all Smart School

infrastructure as per AMC School Board directives.

• The minimum 20 staff include total O&M manpower deployed across schools, inclusive of field team and

technical staff as per the approved deployment matrix.

• In case of any increase in the number of schools post-issuance of the Work Order, the bidder must

proportionately increase the manpower strength within seven (7) working days to maintain the defined

resource-to-school ratio.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

b. Project Manager and Central Coordination

• The bidder shall deploy a dedicated, full-time Project Manager, located at AMC School Board’s central

office, responsible for all communication, coordination, reporting, and issue resolution.

• The CV of the Project Manager must be submitted prior to issuance of the Work Order, in the prescribed

format, and shall be subject to approval by AMC School Board.

• The Project Manager shall serve as the single point of contact (SPOC) for all technical and administrative

matters during the O&M phase.

c. Field Team Composition & Special Assignments

• For every Five (05) Smart Schools, the bidder shall deploy a Multi-Skilled Technical Associate with

o Civil maintenance (including 3D painting and wallpaper work)

o ICT Equipment

o Science & Math Labs

o Future Classroom operations

o The team matrix and deployment plan must be shared with AMC School Board within seven (7)

working days of LOI issuance.

d. Attendance Monitoring & Reporting

• All deployed team members must submit Monthly, system-generated biometric or digitally verifiable

attendance reports.

• Reports must clearly mention:

o Resource name, role, contact details

o School assigned

o Area of responsibility

• The attendance report must be verified and signed by respective school board authorities and approved by

AMC School Board and shall be a prerequisite for invoice processing.

e. Qualifications, Availability & Working Hours

• Resources must be available from 08:00 AM to 06:00 PM on all working days, excluding gazetted public

• The bidder may rotate personnel, provided that the replacement does not disrupt operational

responsibilities and is pre-approved by AMC School board.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

f. Employment & Legal Compliance

• The bidder shall ensure that all deployed resources are compliant with applicable employment

regulations, including:

o Minimum Wages Act

o Provident Fund

o Gratuity, Insurance, LTC, and other statutory benefits

• AMC School Board shall bear no liability for any labour disputes, compensation claims, or acts of

negligence by the deployed staff.

g. Personnel Screening, Approval & Replacement

• The bidder shall submit CVs for all project staff, detailing relevant qualifications and experience, in

alignment with the scope of work defined in the RFP.

• AMC School Board reserves the right to conduct interviews and reject any proposed staff found unfit for

project requirements. In such cases, the bidder shall submit an alternate profile within seven (7) working

• Any staff member absent for more than two (2) consecutive working days without prior approval shall be

deemed as "non-compliant" and must be replaced with a similarly or more qualified resource.

h. Helpdesk and IT Support Team

• The bidder shall always deploy a dedicated Central O&M Control Team available to AMC School Board

on-call for issue resolution and administrative escalation.

• A dedicated IT & Web Management Team shall be stationed to oversee the proper functioning of all web-

based systems, including dashboards and online MIS.

• A 24x7 Helpdesk Facility must be established by the bidder with a toll-free number and email-based

ticketing system accessible to school principals and AMC school board officials for lodging complaints,

technical queries, or status tracking.

i. Misconduct & Escalation

• In case of verified complaints from school principals or AMC school board appointed consultants

regarding the professional misconduct, behavioural issues, or non-performance of any resource, the

o Immediately withdraw the concerned resource from the project

o Submit a replacement profile for approval within two (2) working days

o Maintain continuity of services during the transition period

Minimum qualification of resources to be deployed during the O&M phase has been mentioned in the table

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

Sr Name of Minimum of Responsibilities and Area of

No Position Qualification Exper Experience

B.E./B. Tech Civil

Engineer or Computer

Oversee planning, design, execution,

Engineer/Bachelor of

monitoring, controlling, and closure

1 Project Manager 1 Science/Master of

of Smart School/large-scale IT/ICT

Application/Bachelor of

Computer Application

Manage planning, design, execution,

Senior Civil monitoring, controlling, and closure

2 6 Engineer/B. Tech/B.E. in

Engineer of large-scale Civil projects in Smart

Civil Engineering

B.E./B. Tech Computer

Engineer/Bachelor of

Develop and maintain IT

Senior Science/Master of

infrastructure, networking, smart

3 IT/Computer 1 Science/Master of

educational technologies, and

Engineer Computer

project dashboards.

Application/Bachelor of

Computer Application

Supervise deployment of smart

components in ICT projects,

Field Team Any Graduate (any

4 12 2 ensuring system-generated

(Supervisor) stream)

attendance for team installations.

Basic computer skills required.

Note: During the Operation & Maintenance (O&M) period, the bidder shall be responsible for deploying the

requisite manpower as specified in the tender. In the event of non-availability or absence of any of the

required personnel, a penalty shall be imposed at the rate of INR 5,000/- per day for the Project Manager and

INR 3,000/- per day for each of the other non-deployed resources. The penalty shall be applicable for each

day of non-deployment and will be deducted from the bidder’s quarterly invoice or payment.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

SECTION: 5 DELIVERABLE, TIMELINE &

PAYMENT PROCESS

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

5.1 Project Deliverables, Timeline and Payment Process

The total duration of the Project shall be of 36 months. The AMC School Board may provide multiple

extensions to the Implementation Bidder on the same terms and conditions under original agreement after

completion of project duration.

Milestone Timeline Deliverable Payment

• Onetime payment after

• SLA report work completion of all

schools for improvement

• Risk register

of school in 1st Year of

Calendar quarter • Monthly progress report (To be

1. Contract based on actual

Quarterly (Shall be considered submitted every month) measurements and

payment on a pro-rata basis for • Preventive maintenance Reports

verification of completed

the initial payment) (Quarterly) (with time stamped work

pre & post scenario photographs • Quarterly payment quoted

and other details) by the bidder for 2nd and

5.2 Service Level Agreement (SLA) and Penalty Clauses

The following Service Level Agreement (SLA) parameters shall govern the Operations & Maintenance (O&M)

phase of the Smart Schools Project. The selected bidder shall be bound to adhere to the defined service levels,

reporting timelines, manpower deployment norms, training obligations, and escalation protocols throughout

the contract duration. Non-compliance shall attract financial penalties, holdbacks, and may result in partial or

full termination of the contract.

a. Payment Milestone & Linked Inspection Clause

• Upon submission of invoice by the bidder, 60% of the invoice value shall be released immediately, subject

to basic verification of deliverables.

• The remaining 40% shall be retained as performance holdback and will be released only upon successful

third-party inspection conducted by the Consultant Team appointed by AMC School Board.

• If the Consultant’s inspection report indicates satisfactory performance across all parameters, AMC

School Board shall release the pending 40% payment within 15 working days of receipt of the report.

• In the event of negative or non-compliant inspection reports across two consecutive quarters, the AMC

School Board reserves the right to suspend all subsequent payments beyond the second quarter. The held-

back 40% from Q1 and Q2 will be forfeited, and a 10% penalty on the total invoice value of each quarter

shall be imposed.

b. Penalty Triggers and Liabilities

SLA Violation Penalty Description

Failure to submit weekly reports as per defined templates shall result in a penalty of

Weekly Reporting

INR 1,500 per week.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

SLA Violation Penalty Description

Non-deployment of manpower as per defined staffing matrix (1 team per 5 schools)

shall attract a penalty of INR 300 per resource per day.

Failure to submit a consolidated attendance report per school on a monthly basis shall

attract a penalty of INR 500 per deployed resource per month.

Failure to update the centralized O&M dashboard (including asset tracking,

complaint/ticketing, training, student/teacher attendance) on a weekly basis shall

lead to a penalty of INR 3,000 per week.

If any complaint raised by AMC School Board, School Principal, or Consultant remains

unresolved beyond 15 working days, a penalty of INR 1,000 per complaint per

Resolution Delay

day shall be levied.

Any verified complaint received directly from school principals, teachers, AAOs, media,

External Complaint or other external stakeholders, indicating negligence or misconduct by the bidder, shall

Escalation attract a penalty of INR 25,000 per quarter. A written justification and resolution

plan must be submitted by the bidder within 5 working days.

Inventory Non- Failure to maintain inventory of consumables, spares, or equipment as defined in the

compliance RFP scope shall attract a penalty of INR 5,000 per school per quarter.

For failure to replace any faulty/damaged item within 15 working days, a penalty of

Item Replacement

INR 1,000 per component per day shall be charged. Bidders may seek extension

with valid written justification, subject to approval.

It is mandatory that OEM support be ensured for all critical Smart School

OEM Support infrastructure (e.g., Smart Panels, Future Class Equipment, Science - Math Lab

Clause Equipment and Robotics Lab Equipment) throughout the contract period. Non-

availability of OEM assistance shall be treated as breach of contract.

The bidder is required to conduct as per requirement and instructions from the AMC

Mandatory school board or respective school’s principal covering all lab components (Future

Training Sessions Classroom, Science Lab, Mathematics Lab, and Robotics Lab). Failure to meet this

obligation shall result in a penalty of INR 20,000 per school per month.

Note: Maximum penalty is restricted to 10% of the CAPEX for O&M phase. Non-compliance to SLA beyond

the penalty limit defined for CAPEX phase may lead to termination of contract on discretion of AMC School

c. Performance Evaluation & Escalation Framework

• A quarterly performance evaluation will be conducted jointly by AMC School Board and the Consultant

Team based on predefined KPIs (Uptime %, Complaint Closure Rate, Training Delivery, SLA

• Persistent SLA violations across any two quarters shall empower AMC School Board to:

o Enforce financial penalties as listed above.

o Withhold future payments.

o Recommend termination of contract and forfeiture of Performance Bank Guarantee (PBG).

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

d. Additional Compliance Obligations

• The bidder shall establish a Central O&M Team with clearly designated escalation points of contact.

• A dedicated IT team must manage real-time dashboard updates and online ticketing systems.

• A 24x7 Helpdesk must be established to allow AMC School Board officials, school principals, or

designated personnel to raise complaints or seek assistance.

• Any expansion in the number of schools after issuance of LOI shall proportionally require deployment of

additional resources. Failure to do so shall invoke penalties as outlined above.

• This SLA shall be treated as an integral part of the contract and shall be strictly enforced by AMC School

Board to ensure high service quality, accountability, and sustained functionality of Smart Schools

infrastructure.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

SECTION: 6 INSTRUCTIONS TO THE

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

6.1 Instructions to the bidder

▪ Bidders are advised to study all instructions, forms, terms, requirements, and other information in the Bid

Documents carefully.

▪ Every page of the proposal should necessarily be numbered and signed with a seal.

▪ The bidder should not tamper the templates and file types. If any additional information should be

provided on a separate sheet where required.

▪ Submission of the bid shall be deemed to have been done after careful study and examination of the Bid

Document with full understanding of its implications.

▪ The response to this Bid Document should be full and complete in all respects. Failure to furnish all

information required by the Bid Documents or submission of a proposal not substantially responsive to

the Bid Documents in every respect will be at the bidder’s risk and may result in rejection of its Proposal.

▪ Additionally, proposals of only those Bidders who satisfy the Conditions of Eligibility, stated herein, will

be considered for evaluation by AMC School Board.

▪ Any past projects where the bidder executed other works in addition to what is asked in Pre-Qualification

Criteria in a single order, the bidder should consider only the value of the asked project part and highlight

only those components.

6.1.1 Purpose of Bid Document

The purpose of this tender is to select a bidder to enhance the teaching-learning process in municipal schools

through use of ICT technology and support infrastructure in Ahmedabad City. This document provides

information to enable the bidders to understand the broad requirements to submit their ‘Bids’.

In case a bidding firm possesses the requisite experience, and capabilities required for undertaking the work,

it may participate in the selection process individually (the “Sole Firm”) in response to this invitation. The

term “Bidder” means the bidding entity for this project.

The way the Proposal is required to be submitted, evaluated and accepted is explained in this RFP.

6.1.2 Proposal Preparation Cost

The bidder is responsible for all costs incurred in connection with participation in this process, including, but

not limited to, costs incurred in conduct of informative and other diligence activities, participation in

meetings/discussions/presentations, preparation of proposal, in providing any additional information

required by AMC School Board to facilitate the evaluation process, and in negotiating a definitive Contract or

all such activities related to the bid process. The department will in no case be responsible or liable for those

costs, regardless of the conduct or outcome of the bidding process.

This Bid Document does not commit the AMC School Board to award a contract or to engage in negotiations.

Further, no reimbursable cost may be incurred in anticipation of the award. All materials submitted by the

Bidder shall become the property of AMC School Board and may be returned at its sole discretion.

6.1.3 Queries (Online)

A prospective Bidder requiring any clarification on the RFP Document may submit his queries via email.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

The queries should be submitted in the following format:

Bidders Request for Clarification

Name and Address of the Name and Position of Contact Details of the Organization /

Organization submitting Person submitting request Authorized Representative

RFP Document Reference (Section Content of the RFP Clarification Sought

No., Page No.) requiring clarification

Queries submitted post the above-mentioned deadline, or which do not adhere to the above-mentioned

format may not be considered.

6.1.4 Amendment of RFP Document

At any time before the deadline for submission of bids, the AMC School Board may, for any reason, whether at

its own initiative or in response to a clarification requested by a prospective Bidder, modify the RFP

Document by an amendment.

The bidders are advised to visit the, https://tender.nprocure.com, www.ahmedabadcity.gov.in on regular

basis for checking necessary updates. AMC School Board also reserves the rights to amend the dates

mentioned in this RFP for bid process.

In order to afford prospective Bidders reasonable time in which to take the amendment into account in

preparing their bids, the AMC School Boad may, at its discretion, extend the last date for the receipt of Bids.

6.1.5 AMC School Board’s rights to terminate the selection process

AMC School Board may terminate the RFP process at any time and without assigning any reason. AMC School

Board makes no commitments, expresses or implies that this process will result in a business transaction with

This RFP does not constitute an offer by AMC School Board.

The bidder’s participation in this process may result in the AMC School Board selecting the bidder to engage

in further discussions and negotiations toward execution of a contract. The commencement of such

negotiations does not, however, signify a commitment by the AMC School Board to execute a contract or to

continue negotiations. AMC School Board may terminate negotiations at any time without assigning any

6.1.6 Right to reject any proposal

Notwithstanding anything contained in this RFP, AMC School Board reserves the right to accept or reject any

Proposal and to annul the Selection Process and reject all Proposals, at any time without any liability or any

obligation for such acceptance, rejection or annulment, and without assigning any reasons, therefore.

Besides other conditions and terms highlighted in the Tender Document, bids may be rejected under the

following circumstances:

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

General Rejection criteria:

i. Conditional Bids - If the information provided by the Bidder is found to be partial/ incorrect /

misleading / fraudulent at any stage / time during the Tendering Process.

ii. Any effort on the part of a Bidder to influence the bid evaluation, bid comparison or contract award

iii. Bids received after the prescribed time & date for receipt of bids.

iv. Bids without signature of person (s) duly authorized on required pages of the bid.

v. Bids without power of attorney/ board resolution or its certified true copy.

vi. Technical Rejection criteria

vii. Bid not sealed and packaged in envelope as asked in RFP.

viii. Bidders not complying with the Eligibility Criteria given in this Tender

ix. Technical Bid containing commercial details.

x. Revelation of Prices in any form or by any reason before opening the Commercial Bid.

xi. Failure to furnish all information required by the Tender Document or submission of a Bid not

substantially responsive to the Tender Document in every respect.

xii. Bidders not quoting for the complete scope of work as indicated in the Tender Documents, addendum

/corrigendum (if any) and any subsequent information given to the Bidder.

xiii. Bidders not complying with the Technical and General Terms and conditions as stated in the Tender

xiv. The Bidder not confirming unconditional acceptance of full responsibility of providing services in

accordance with the scope of work and Service Level Agreements of this Tender.

Commercial Rejection Criteria

i. Incomplete price Bid.

ii. Price Bids that do not conform to the Tender’s price bid format.

iii. Total price quoted by the Bidder does not include all statutory taxes and levies applicable.

iv. If there is an arithmetic discrepancy in the commercial Bid calculations the Technical Committee shall

rectify the same. If the Bidder does not accept the correction of the errors, its Bid may be rejected.

v. Misrepresentation/ improper response by the Bidder may lead to the disqualification. If such

disqualification / rejection occurs after the Proposals have been opened and the highest-ranking

Bidder gets disqualified / rejected, then AMC School Board reserves the right to consider the next best

Bidder or take any other measure as may be deemed fit in the sole discretion of AMC School Board,

including annulment of the Selection Process.

6.1.7 Bid Fee and Earnest Money Deposit (EMD) and amount

▪ The bidder should pay non-refundable Bid Fee of Rs. 15,000/- in favor of “Chairman, Nagar Prathmik

Shikshan Samiti Ahmedabad" payable at Ahmedabad, from Nationalized or Scheduled Banks except Co-

operative Banks, payable at Ahmedabad. The Bid fees shall be in the form of a Demand Draft only.

▪ The bidder should also pay the bid security Earnest Money Deposit (EMD) of Rs. 1,48,65,000/- in favor

of “Chairman, Nagar Prathmik Shikshan Samiti Ahmedabad" from Nationalized or Scheduled Banks

except Co-operative Banks, payable at Ahmedabad. The EMD shall be in the form of DD or BG with

validity of 180 days beyond the original validity period for the bid.

▪ No interest will be paid by the AMC School Board on the Earnest Money Deposit (EMD).

▪ In case a bid is submitted without EMD or Bid fees as mentioned above then AMC School Board reserves

the right to reject the bid without providing opportunity for any further correspondence to the bidder

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

▪ The EMD of unsuccessful Bidders will be returned by the Authority, without any Interest, as promptly as

possible on acceptance of the Proposal of the Selected Bidder or when the Authority cancels the Bidding

▪ The Selected Bidder’s EMD will be returned, without any interest, upon the Selected Bidder signing the

Agreement and furnishing the Security Deposit / Performance Guarantee in accordance with the

provision thereof.

▪ The decision of AMC School Board regarding forfeiture of the EMD and rejection of bid shall be final &

shall not be called into question under any circumstances.

▪ The EMD may be forfeited:

▪ If a Bidder withdraws their bid or increases their quoted prices during the period of bid validity or its

extended period, if any; or

▪ In the case of a successful bidder, if the Bidder fails to sign the Contract or to furnish Performance Bank

Guarantee within specified time

▪ During the bid process, if a Bidder indulges in any such deliberate act would jeopardize or unnecessarily

delay the process of bid evaluation and finalization.

▪ During the bid process, if any information found wrong / manipulated / hidden in the bid.

6.1.8 Sealing, Marking and Submission of Technical Bid

The price bid must be submitted online on https://tender.nprocure.com. It should not be sent

physically, if submitted physically the bid shall be rejected.

Bidders are required to submit their technical bid on both at https://tender.nprocure.com and in separate

sealed envelopes as per instructions given below:

Part 1: Technical Bid consisting of Pre-Qualification documents, Bid Fees and EMD with complete details as

mentioned in RFP. The proposal shall also consist of all supporting documents, MAF, and Data sheet if any.

Each Bidder shall submit only one proposal containing documents as below.

i. Original DD/BG of the Bid fee & EMD

ii. Pre-qualification criteria related documents.

iii. Each page of the above should bear the initials of the Applicant along with the seal of the Applicant in

token of confirmation of having understood the contents.

iv. Details of EMD & Tender fee shall be submitted in electronic format (by scanning) while uploading

the bid. This submission shall mean that EMD & tender fees are received for the purpose of opening

the bid. Accordingly, offer/ tenders of those bidders whose EMD & tender fee is received

electronically, shall be opened. However, for the purpose of realization of EMD and Tender fee, bidder

shall send the EMD as well as Tender fee in required format in original way through RPAD/ Speed

Post/in person so as to reach to registered office of AMC School Board. Punitive action shall be

initiated for non-submission of EMD & Tender fees in original to registered office by bidder including

abeyance of registration and cancellation of E-tendering code for one year.

v. The proposal should be signed by an authorized person of the bidder. It should be submitted along

with a certified true copy of a board resolution/power of attorney empowering authorized signatory to

sign/act/execute documents binding the bidder to the terms and conditions detailed in this proposal.

vi. Tenders by partnership firm must be signed by all partners. The full name and addresses of all the

partners shall be furnished. The tenders by Corporation/ Companies must be signed with the legal

name of the Corporation/ Company by the president/ or by the secretary or other person or persons

legally authorized to bind the Corporation/ Company in the matter

vii. Proposals must be direct, concise, and complete. AMC School Board will evaluate bidder’s proposal

based on its clarity and completeness of its response to the requirements of the project as outlined in

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

this RFP. AMC School Board reserves the right to accept or reject any or all the proposals without

assigning any reason.

viii. The following documents shall only be submitted in HARD COPY to AMC School Board, Ahmedabad

by all bidders.

a. Earnest Money Deposit as mentioned in the tender

b. Tender Fees as mentioned in the tender

c. Affidavit on Non-Judicial Stamp Paper of Rs. 300/-

Note: The EMD and the tender fee details should match the Details of the Original EMD and the Tender Fee

DD/BG, failing which the bid shall be out rightly rejected

The large envelope must be sealed and super scribed containing above documents and shall be sent as under:

Details to be mentioned exactly on sealed envelop

Tender Details To,

Notice No.: The Administrative Officer

Tender Name Nagar Prathmik Shikshan Samiti,

Last date of Submission: School Board Bhavan, Beside Navrangpura Multi

Level Parking, Navrangpura Char Rasta,

Ahmedabad, Gujarat-

The Bid must be sent strictly by Postal Speed Post or Registered Post AD or in person by the representative of

the bidder to AMC School Board. Documents received in any other manner or mode (like courier, email etc.)

will not be considered. AMC School Board won’t be responsible for any postal delays.

AMC School Board will not accept submission of a proposal in any manner other than that specified in the

document. Proposals submitted in any other manner shall be treated as defective, invalid and rejected.

In case bidder needs any clarification or if training required for participating in online tender, they can

contact the following office: -

(n) Code solutions – A division GNFC Ltd.

403, GNFC Infotower, Bodakdev, Ahmedabad – 380054, Gujarat (India)

E-mail: [email protected] Website: www.tender.nprocure.com

For further particulars contact above office/ or visit on following websites:

www.tender.nprocure.com

6.1.9 Late Bids

The Bids received after the due date and the specified time (including the extended period if any) shall not be

entertained. The Bids submitted by telex/telegram/fax/e-mail etc. shall not be considered. No correspondence

will be entertained on this matter. PURCHASER shall not be responsible for any delay or non-receipt/ non-

delivery of the documents. No further correspondence on the subject will be entertained. PURCHASER

reserves the right to modify and amend any of the above-stipulated conditions/Criteria depending upon

project priorities vis-à-vis urgent commitments.

For the online bid submission, it is advised that the SI takes all necessary precautions for the same, including

submitting the Bid well in advance to avoid any last-minute hassles, ensuring that the names/ formats of the

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

files to be uploaded are as per the e-tendering portal requirements, using the prescribed browser for upload

etc. PURCHASER shall not entertain any bids which could not be uploaded or uploaded properly in the portal

for whatsoever reasons.

6.1.10 General Instructions

a) Language of Bids

The Bids prepared by the Bidder and all correspondence and documents relating to the bids exchanged by

the Bidder and AMC School Board, shall be written in English language, provided that any printed

literature furnished by the Bidder in another language shall be accompanied by an English translation in

which case, for purposes of interpretation of the bid, the English translation shall govern.

If any supporting documents submitted are in any language other than English, Notarized copy of the

translation of the same in English language shall be submitted by the bidder.

b) Concessions permissible under statutes

Bidder, while quoting against this tender, must take cognizance of all concessions permissible, if any,

under the statutes and ensure the same is passed on to AMC School Board, failing which it will have to

bear extra cost. In case Bidder does not avail concessional rates of levies like customs duty, excise duty,

sales tax, etc. AMC School Board will not take responsibility for this. However, AMC School Board may

provide necessary assistance, wherever possible, in this regard.

c) Bid Validity

The proposal should be valid for acceptance for a minimum period of 180 days from the Bid Opening Date

(the “Proposal Validity Period”). If required, Authority may request the bidder to have it extended for a

further period. The request and the responses thereto shall be made in writing. A Bidder agreeing to the

request will not be required or permitted to modify his Proposal but will be required to extend the validity

of EMD for the period of the extension, and in compliance with Clause 4.7 in all respects.

The Prices mentioned in the Price Bid should include all applicable taxes & duties as applicable.

GST (Goods & Service Tax) has come in existence from 1st July 2017. Contractor/Successful Bidder is

bound to pay any amount GST prescribed by the Govt. of India as per the terms of Contract agreed upon

during the course of execution of this Contract.

During the course of execution of Contract, if there is any change in Rate of GST (Goods & Service Tax) by

the Government, the same shall be reimbursed/recovered separately by AMC School Board, subject to the

submission of Original Receipt/Proof for the amounts actually remitted by the Successful

Tendered/Contractor to the Competent Authority along with a Certificate from Chartered Accountant of

Contractor/Successful bidder certifying that the amount of GST paid to the Government and the same

shall be intimated/submitted/claimed within 30 (Thirty) Days from the date of payment. Remittance of

GST within stipulated period shall be the sole responsibility of the Successful bidder/contractor, failing

which, AMC School Board may recover the amount due, from any other payable dues with AMC School

Board and decision of AMC School Board shall be final and binding on the Contractor/Successful Bidder

in this regard. Further the non- payment of GST to the Government may lead to the termination of

contract and forfeiture of Security Deposit/Performance Guarantee Amount.

If imposition of any other new Taxes/Duties/Levies/Cess or any other incidentals etc. or any increase in

the existing Taxes/Duties/Levies/Cess or any other incidentals etc. (excluding GST) are imposed during

the course of the contract, the same shall be borne by the Contractor/Successful Bidder Only, in no case

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

AMC School Board shall be liable for the same.

e) Firm Prices and Bid Currency

Prices quoted must be firm and final and shall not be subject to any upward modifications, on any account

whatsoever. Prices shall be expressed in Indian Rupees (INR) only.

f) Right to vary the scope of the work at the time of award

AMC School Board reserves its right to make changes to the scope of the work at the time of execution of

the resultant Agreement. If any such change causes an increase or decrease in the cost of, or the time

required for the SI’s performance of any part of the work under the Agreement, whether changed or not

changed by the order, an equitable adjustment (if required) shall be made in the Contract Value or time

schedule, or both, and the Agreement shall accordingly be amended. Any claims by the SI for adjustment

under this Clause must be asserted within thirty (30) days from the date of the SI’s receipt of the AMC

School Board changed order.

g) Modification or Withdrawal of Bids

A Bidder wishing to withdraw its bid shall notify AMC School Board by e-mail prior to the deadline

prescribed for bid submission. A withdrawal notice may also be sent by electronic means such as e-mail,

but it must be followed by a signed confirmation copy, postmarked at least one day prior the deadline for

submission of bids.

The notice of withdrawal shall be addressed to AMC School Board at the address named in the bid Data

Sheet, bear the Contract name, the <Title> and < bid No.>, and the words “bid Withdrawal Notice.”

Bid withdrawal notices received after the bid submission deadline shall be ignored, and the submitted bid

shall be deemed to be a validly submitted bid.

No bid may be withdrawn in the interval between the bid submission deadline and the expiration of the

specified bid validity period. Withdrawal of a bid during this interval may result in the forfeiture of the

h) Performance Bank Guarantee

The successful bidder shall at his own expense, deposit with department, within 30 days of the

notification of award (done through issuance of the Purchase Order/Letter of Acceptance/Letter of

Intent), an unconditional and irrevocable Performance Bank Guarantee (PBG) from Nationalized or

Scheduled Banks except Co-operative Banks in favor of “The Administrative Officer, Ahmedabad

Municipal Corporation School Board” for the due performance and fulfilment of the contract by the

The SI shall submit a performance guarantee for the implementation phase for an amount equivalent to

5% of the Project Value which is unconditional & irrevocable bank guarantee.

This will be released to SI on successful Go-Live of project and submission of new performance guarantee

for O&M phase on yearly basis as stated below which is unconditional & irrevocable bank guarantee.

- Year 1: 5% of total Project Value

- Year 2: 5% of 2nd & 3rd Year O&M Project Value

- Year 3: 5% of 3rd Year O&M Project Value

The bidder should renew the yearly bank guarantee 30 days prior to the date of expiry till the end of the

entire contract period".

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

All charges whatsoever such as premium, commission, etc. with respect to the Performance Bank

Guarantee shall be borne by the bidder.

The successful bidder shall maintain a valid and binding Performance Guarantee for a period of three

months after the expiry of the Contract Period (“Validity Period”) i.e., 5 years from the go-live date.

The Performance Bank Guarantee letter format can be found in the Annexure- III of this document.

The Performance Bank Guarantee may be discharged/ returned by the department upon being satisfied

that there has been due performance of the obligations of the Bidder under the contract. However, no

interest shall be payable on the Performance Bank Guarantee.

If the Bidder fails to furnish the Performance Guarantee, it shall be lawful for the Authority to forfeit the

EMD and cancel the contract or any part thereof

In the event of the Bidder being unable to service the contract for whatever reason or receiving frequent

complaints from citizens, AMC School Board would evoke the PBG. Notwithstanding and without

prejudice to any rights whatsoever of AMC School Board under the Contract in the matter, the proceeds of

the PBG shall be payable to AMC School Board as compensation for any loss resulting from the Bidder’s

failure to complete its obligations under the Contract. The AMC School Board shall notify the Bidder in

writing of the exercise of its right to receive such compensation within 14 days, indicating the contractual

obligation(s) for which the Bidder is in default.

AMC School Board shall also be entitled to make recoveries from the Bidder’s bills, performance bank

guarantee, or from any other amount due to him, the equivalent value of any payment made to him due to

inadvertence, error, collusion, misconstruction, or misstatement.

i) Work Order/ Purchase Order

For all installations to be carried out in the AMC school board under this contract, the contract will be

signed with AMC School Board, and the work order will be issued by the AMC School Board.

j) Validity Period of the Contract

Upon selection of the bidder and the contract is made, the validity of the Bidder contract period would be

valid till 5 years after go-live, unless revoked for whatever reasons. If at any stage during the tenure of the

period, it comes to the notice of AMC School Board, directly or through some other complaint, that the

Bidder had misinterpreted the facts or submitted any false information or hidden any information, which

could have affected the signing of this agreement with the Bidder, this agreement shall stand terminated

immediately under intimation to the Bidder.

The contract would be subjected to review at the end of its validity period for renewal. If any need,

necessities for such review during the validity period would be considered by AMC School Board on its

k) Price Variation

During the validity of the contract including the extended period if any, if the Bidder supplied any item

included in BoM of this RFP to any other department / organization / individual at a price lower than the

price fixed in the contract, the bidder must voluntarily pass on the price difference with immediate effect.

l) Governing Law

The Bidding Process shall be governed by, and construed in accordance with, the laws of India and the

Courts at Ahmedabad shall have exclusive jurisdiction over all disputes arising under, pursuant to and/or

in connection with the Bidding Process.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

m) Restriction on Transfer of Agreement

The Bidder shall not assign or transfer its right in any manner whatsoever under this agreement to a third

party or enter into any agreement for sub-contracting and/or partnership relating to any subject matter to

the agreement to any third party or any sister-concerned firm within a group either in whole or in any part

i.e., partnership/third party interest shall be created.

Failure to agree with the Terms & Conditions of the Bid Document/ Contract

Failure of the bidder to agree with the Terms & Conditions of the Bid Document/Contract shall constitute

sufficient grounds for the annulment of the award of contract, in which event the contract may be

awarded to the next most responsive bidder.

Terms and Conditions of the Tender

Bidder is required to refer to the draft Contract Agreement, attached as Annexure-II in this Bid

Document, for all the terms and conditions to be adhered to by the successful bidder during Project

Implementation and Post implementation period.

Please note that one needs to read the Contract Agreement as a whole document; and the Annexure

mentioned there-in may not correspond to the Bid Document Annexure. Please refer to the Interpretation

Section of the Draft/Master Service Agreement.

Except as provided in this Agreement, hereinabove, neither party shall be liable to other party or any

other party by virtue of termination of this Agreement for any reason whatsoever for any claim for loss or

profit or on account for any expenditure, investment, leases, capital improvements or any other

commitments made by the other party in connection with their business made in reliance upon or by

virtue of this Agreement.

o) Force Majeure

If any damages to items due to Force Majeure events (such as earthquake, fire, natural calamities, war, act

of God) of any kind during Warranty Period and Maintenance Period shall be the liability of AMC School

Board. In such case, AMC School Board shall request the successful Bidder to repair/replace the damaged

unit and reinstall the same. All costs towards the same shall be reimbursed by AMC School Board to the

successful Bidder on mutual understanding.

The Bidder shall not be liable for forfeiture of its Performance Guarantee, imposition of liquidated

damages or termination for default, if and to the extent that it’s delay in performance or other failure to

perform its obligations under the contract is the result of an event of Force Majeure. For purposes of this

Clause, “Force Majeure” means an event beyond the “reasonable” control of the Bidder, not involving the

Bidder’s fault or negligence and not foreseeable. Such events may include Acts of God & acts of

Government of India in their sovereign capacity.

In the event of delay in performance attributable to the presence of a force majeure event, the time for

performance shall be extended by a period(s) equivalent to the duration of such delay. If the duration of

delay continues beyond a period of 30 days, AMC School Board and the SI shall hold consultations with

each other in an endeavor to find a solution to the problem.

Notwithstanding anything to the contrary mentioned above, the decision of the AMC School Board shall

be final and binding on the SI.

p) Conflict of Interest

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

A “Conflict of Interest” is any situation that might cause an impartial observer to reasonably question

whether Bidder actions are influenced by considerations of your firm’s interest at the cost of Government.

The Bidder agrees that it shall hold the AMC School Board’s interest paramount, without any

consideration for future work, and strictly avoid any Conflict of Interest with other assignments of a

similar nature. In the event the Bidder foresees a Conflict of Interest, the Bidder shall notify AMC School

Board forthwith and seek its approval prior to entering into any arrangement with a third party which is

likely to create a Conflict of Interest.

Bidders shall not have a conflict of interest that may affect the Selection Process or the scope (the

“Conflict of Interest”). Any Bidder found to have a Conflict of Interest shall be disqualified.

AMC School Board requires that the Bidder provides professional, objective, and impartial advice and at

all times hold the AMC School Board’s interest’s paramount, avoid conflicts with other assignments or its

own interests, and act without any consideration for future work.

The Bidder shall disclose to AMC School Board in writing, all actual and potential Conflicts of Interest

that exist, arise or may arise (either for the Bidder or its team) during the term of the Agreement as soon

as it becomes aware of such a conflict.

q) Resolution of Dispute

The AMC School Board and the Bidder shall make every effort to resolve amicably, by direct informal

negotiation, any disagreement or dispute arising between them under or in connection with the contract.

If after thirty days from the commencement of such informal negotiations, the AMC School Board/AMC

and the Bidder have been unable to resolve amicably a contract dispute; either party may require that the

dispute be referred for resolution by formal arbitration.

All questions, disputes or differences arising under and out of, or in connection with the contract, shall be

referred to two Arbitrators: one Arbitrator to be nominated by the AMC School Board and the other to be

nominated by the Bidder. In the case of the said Arbitrators not agreeing, then the matter will be referred

to an umpire to be appointed by the Arbitrators in writing before proceeding with the reference. The

award of the Arbitrators, and in the event of their not agreeing, the award of the Umpire appointed by

them shall be final and binding on the parties. The Arbitration and Reconciliation Act 1996 shall apply to

the arbitration proceedings and the venue of the arbitration shall be Ahmedabad. Cost of arbitration shall

be borne by each party proportionately. However, expenses incurred by each party in connection with the

preparation, presentation shall be borne by the party itself. The provisions of this clause shall survive

termination of this Agreement.

The SIs are advised not to indicate any separate discount in the Financial Bid. Discount, if there is any,

should be merged with the quoted prices. Discounts of any type, indicated separately, shall not be

considered for evaluation purposes. However, in the event of such an offer is found to be the lowest

without considering the discount, the Purchaser shall avail such discount at the time of award of contract.

s) Site visit and verification of information

SIs are encouraged to submit their respective Bids after doing a thorough survey of project site and

ascertaining for themselves the site conditions, traffic, location, surroundings, climate, availability of

power, water and other utilities for construction, access to site, handling and storage of materials, weather

data, applicable laws and regulations, and any other matter considered relevant by them.

It shall be deemed that by submitting a Bid, the SI has made a complete and careful examination of the

Bidding Documents.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

• Received all relevant information requested from the Authority

• Accepted the risk of inadequacy, error or mistake in the information provided in the Bidding Documents

or furnished by or on behalf of the Authority relating to any of the matters.

• Satisfied with all matters, things and information including matters herein above necessary and required

for submitting an informed Bid, execution of the Project in accordance with the Bidding Documents and

performance of all of its obligations thereunder.

• Acknowledged and agreed that inadequacy, lack of completeness or incorrectness of information provided

in the Bidding Documents or ignorance of any shall not be a basis for any claim for compensation,

damages, extension of time for performance of its obligations, loss of profits etc. from the Authority, or

ground for termination of the Concession Agreement by the Concessionaire

• I acknowledged that it does not have a Conflict of Interest; and agreed to be bound by the undertakings

provided by it under and in terms hereof.

t) Safety Regulation, Accident and Damage

The SI shall be responsible at his own cost in and relative to performance of the work and SI to observe

and to ensure observance by his Sub-selected vendors, agents and servants of the provisions of Safety

Code as hereinafter appearing and all fire, Safety and security regulations as may be prescribed by the

Owner from time to time and such other Precautions, measures as shall be necessary and shall employ /

deploy all equipment necessary to protect all works, materials, properties, structures, equipments,

installations, communications and facilities whatsoever from damage, loss or other hazard whatsoever

(including but not limited to fire and explosion) and shall during construction and other operations

minimize the disturbance and inconvenience to the Owner, other SIs, the public and adjoining land and

property owners and occupiers, and crops, trees and vegetation and shall indemnify and keep indemnified

the One from and against all losses and damages and costs, charges and expenses and penalties, actions,

claims, demands and proceedings whatsoever suffered or incurred by or against the Owner, as the case

may be, virtue of any loss, alteration, displacement, disturbance or destruction or accident to any works

materials, properties, structures, equipments, installations communications and facilities and land and

property owners and occupiers and crops, trees and vegetation as aforesaid, with the intent that the SI

shall be exclusively responsible for any accident, loss, damage, alteration, displacement, disturbance or

destruction as aforesaid resultant directly or indirectly from any breach by the SI of his obligation

aforesaid or upon any operation, act or omission of the SI his Sub-selected vendor(s) or agent(s) or

The SI's liabilities under Clause (a) and otherwise under the Contract shall remain unimpaired

notwithstanding the existence of any storage cum erection or other insurance covering any risk, damage,

loss or liability for which the SI is liable to the Owner in terms of the foregoing Sub-Clause or otherwise

and / or in respect of which the SI has indemnified the Owner with the intent that notwithstanding the

existence of such insurance, the SI shall be and remain fully liable for all liabilities and obligations under

the contract and indemnified to the Owner, and the Owner shall not be obliged to seek recourse under

such policy(ies) in preference to recourse against the SI or otherwise to exhaust any other remedy in

preference to the remedies available to in under the Contract prior written approval of SSCDL. However,

even if the work is sub-contracted / outsourced, the sole responsibility of the work shall lie with the SI.

The SI shall be held responsible for any delay/error/non-compliance etc. of its sub-contracted vendor.

The details of the sub-contracting agreements (if any) between both the parties would be required to be

submitted to SSCDL.

u) Ownership and Licenses

The ownership of all hardware/software developed/customized/ configured/ procured as part of the

project and related documentation for the project would always lie with the SMC/SSCDL. All licenses for

software procured related to project have to be in the name of Ahmedabad Municipal Corporation. The SI

will be required to produce the Licenses/ATS/Warranty and other documents from the respective OEMs

clearly mentioning the product name, quantity, duration, type of support, etc. The payment for the

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

respective items will be subject to the submission of the aforesaid documents to SMC/SSCDL.

v) Resolution of Dispute

The AMC School Board and SI shall make every effort to resolve amicably, by direct informal negotiation,

any disagreement or dispute arising between them under or in connection with the contract. If after thirty

days from the commencement of such informal negotiations, the AMC School Board/AMC and the SI

have been unable to resolve amicably a contract dispute; either party may require that the dispute be

referred for resolution by formal arbitration.

All questions, disputes or differences arising under and out of, or in connection with the contract, shall be

referred to two Arbitrators: one Arbitrator to be nominated by the AMC School Board and the other to be

nominated by the SI. In the case of the said Arbitrators not agreeing, then the matter will be referred to an

umpire to be appointed by the Arbitrators in writing before proceeding with the reference. The award of

the Arbitrators, and in the event of their not agreeing, the award of the Umpire appointed by them shall be

final and binding on the parties. The Arbitration and Reconciliation Act 1996 shall apply to the arbitration

proceedings and the venue of the arbitration shall be Ahmedabad. Cost of arbitration shall be borne by

each party proportionately. However, expenses incurred by each party in connection with the preparation,

presentation shall be borne by the party itself. The provisions of this clause shall survive termination of

this Agreement.

w) Consortium/Joint Venture

Consortium is allowed for a maximum of two (2) parties. Collectively they should meet the aggregate

requirement for financial and technical capability for eligibility. Original or Notarized Copy of consortium

partnership with clearly defined stake and scope of each partner. The lead bidder of consortium will be

sole responsible for execution of work defined in RFP and meeting the performance criterion.

These points shall also be captured in agreement.

i. Identity of prime member and Power of Attorney in favour of prime member.

ii. Roles and responsibilities of each consortium member, the identification of the lead partner, and

providing for joint and several liability for each partner.

iii. Both consortium members would be available throughout the Contract Period.

iv. Both consortium members shall be jointly and severally liable for due implementation, operation

and maintenance of the project.

v. The role and responsibility of any member must be commensurate with the technical/ financial

capabilities that such member is contributing towards meeting the qualification criteria. Each

consortium member is liable to contribute resources in terms of knowledge, skills and trained

manpower commensurate with its role and responsibilities during the Contract Period.

vi. The Consortium Agreement must also state that the period of the Agreement would coincide with

the Contract period. Consortium must continue to be in existence during the period of the Contract

and that any change will be subject to approval of the AMC School Board only.

vii. The final Contract between the consortium members (The Consortium Contract) would be available

for legal vetting and open to suggestions by the AMC. AMC School Board will suggest binding

corrections if it finds that such contract does not meet its requirements and interests as per the

Tender in letter and spirit.

viii. The Agreement should be on stamp paper and notarized. The signatories must be duly authorized.

ix. Any modification in roles and responsibilities between consortium members during Contract period

shall be allowed only after approval from AMC School Board. Any changes and deviation of roles

and responsibilities of consortium members during the execution, operation and maintenance of

this project without prior approval of Authority shall be viewed seriously by the AMC School Board

as it can affect an important public service. Such unilateral action by the implementing agency shall

entitle AMC School Board to take appropriate action including considering it an Event of Default

under this Contract leading to consequences including termination with appropriate notice.

x. Any dispute arising during Contract period between the consortium members shall be resolved

amicably without adversely impacting project implementation and operation. If in AMC’s opinion,

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

dispute between consortium members adversely impacting implementation and operation of the

project then Authority may its sole discretion in the interest of the project (a) Terminate the

Contract after due process and/or (2) Provide a binding solution.

xi. In case AMC School Board intends to proceed for Termination on account of IA/bidder, Event of

Defect and/ or unresolved disputes between the consortium members, all the consortium members

shall be jointly and severally liable for implementation, operation and maintenance of project at

agreed prices and payment terms specified in this Tender till Authority or any new agency

appointed by it takes over the project.

xii. AMC School Board reserves the right to reject the bid in case of change in the constitution of the

consortium after the submission of bid and before the execution of the Agreement.

6.1.11 Additional Quantity/Change Request

a. AMC School Board reserves its right to award additional quantity of work orders up to 20% of the original

quantity (as per state and central govt. guideline) at the same price and terms and conditions quoted in

the original contract.

b. AMC School Board also reserves the right to award change request work orders up to 20% of the original

project cost for the work needed to execute the work defined in scope of work defined in original contract

c. Payment for additional items

Based on the final project plan or during the project duration if there is need for additional items and

Based on the final project plan or during the project duration if there is need for additional items and

there is variation in the quantities as defined in the financial bid, implementation SI will be required to

arrange additional items. Payment for such additional items will be made separately by AMC School

d. In such case of any additional requirement, payment will be done based on the rate provided in the

financial bid of the Implementation SI. Payment mechanism to be followed for additional items is given

6.1.12 Termination of Contract

Termination of Contract AMC School Board may, without prejudice to any other remedy under this Contract

and applicable law, reserve the right to terminate for breach of contract by providing a written notice of

days stating the reason for default to the SI and as it deems fit, terminate the contract either in whole or in

part in the following ways.

• Termination by Default: for failing to perform obligations under the Contract of if the quality is not up

to the specification or in the event of non-adherence to the time schedule.

• Termination for Convenience: AMC School Board by written notice sent to the SI, may terminate the

Contract, in whole or in part, at any time for its convenience. The notice of termination shall specify

that the termination is for AMC School Board’s convenience, the extent to which performance of the

SI under the Contract is terminated, and the date upon which such termination becomes effective.

• Termination for Non-Performance: If the SI fails to deliver any or all of the project requirements /

operationalization / go-live / performance parameters (PERFORMANCE STANDARDS) of the project

within the time frame specified in the contract; or

If the SI fails to perform any other obligation(s) under the contract.

• Termination for Insolvency/NCLT proceedings: The Department may at any time terminate the

contract by giving written notice to the SI(s), if the SI(s) becomes bankrupt or otherwise insolvent. In

this event, termination will be without compensation to the SI(s), provided that such termination will

not prejudice or affect any right of action or remedy which has accrued or will accrue thereafter to the

Department. SI agrees to handover all requisite data in terms of code, documents, etc. along with

requisite to the office of the AMC School Board identified team in this case.

Prior to providing a notice of termination to the SI, AMC School Board shall provide the SI with a written

notice of 30 days instructing the SI to cure any breach/ default of the Contract, if AMC School Board is of the

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

view that the breach may be rectified.

On failure of the SI to rectify such breach within 30 days, AMC School Board may terminate the contract by

providing a written notice of 30 days to the SI, provided that such termination will not prejudice or affect any

right of action or remedy which has accrued or will accrue thereafter to AMC School Board. In such an event

the SI shall be liable for penalty/liquidated damages imposed by the AMC School Board. The performance

Guarantee shall be forfeited by the AMC School Board.

Consequences of Termination

• In the event of termination of this contract, AMC School Board is entitled to impose any such

obligations and conditions and issue any clarifications as may be necessary to ensure an efficient

transition and effective continuity of the services which the SI shall be obliged to comply with and

take all available steps to minimize the loss resulting from that termination/ breach, and further allow

and provide all such assistance to AMC School Board and/ or succeeding vendor, as may be required,

to take over the obligations of the SI in relation to the execution / continued execution of the

requirements of this contract.

• In the event of termination of this contract, AMC School Board shall have ownership over the entire

volume of delivered & installed software and hardware irrespective payment made to successful SI.

• In the event of the SI being unable to service the contract for whatever reason, AMC School Board

would evoke the PBG. Notwithstanding and without prejudice to any rights whatsoever of department

under the Contract in the matter, the proceeds of the PBG shall be payable to department as

compensation for any loss resulting from the SI’s failure to complete its obligations under the

Contract. The Department shall notify the SI in writing of the exercise of its right to receive such

compensation within 14 days, indicating the contractual obligation(s) for which the SI is in default.

• AMC School Board shall also be entitled to make recoveries from the SI’s bills, performance bank

guarantee, or from any other amount due to him, the equivalent value of any payment made to him

due to inadvertence, error, collusion, misconstruction or misstatement.

• All plans, drawings, specifications, designs, reports, other documents prepared by the Vendor and

materials for which part delivery payment is made in the execution of the contract shall become and

remain the property of AMC School Board/ AMC and before termination or expiration of this contract

the SI shall deliver all such documents, prepared under this contract along with a detailed inventory

thereof, to AMC School Board/ AMC.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

Annexure A: Technical Bid Format

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

Checklist for Technical Qualification Document

<<To be printed on bidder company’s letterhead and signed by Authorized signatory>>

S. Submitted Proof

Documents to be submitted

No. (Y / N) (Page No.) of

i. Bid Processing Fee (DD) as per RFP

ii. Bid Security EMD (DD/BG) as per RFP

Technical Proposal Packaged in Envelope with Pen Drive as per

iv. Technical Bid Cover Letter - Bidder or Consortium Partner (if any)

Bidder Information Format - Bidder or Consortium Partner (if any)

with supporting Document.

Bidders’ Annual turnover over in last 3 financial years - Bidder or

Consortium Partner (if any) with supporting Document.

Auditor’s/CA Certificate for turnover for bidder - Bidder or

Consortium Partner (if any) with supporting Document.

Self-Declaration – No Blacklisting - Bidder or Consortium Partner

Self-Declaration – Not convicted in any criminal offense - Bidder or

Consortium Partner (if any)

Self-Declaration – Undertaking Regarding Establishment of Local

Office - Bidder or Consortium Partner (if any)

xi. Affidavit - Bidder or Consortium Partner (if any)

Details of experience - Bidder or Consortium Partner (if any) with

supporting Document.

Solution Design - Bidder or Consortium Partner (if any) with

supporting Document.

Key Personnel Details - Bidder or Consortium Partner (if any) with

supporting Document.

Curriculum Vitae (CV) of Project Team - Bidder or Consortium

Partner (if any) with supporting Document.

xvi. Bank Guarantee format for EMD

Original or Notarized Copy of consortium partnership (if any) with

supporting Document.

Power of attorney / board resolution to the authorized Signatory of

the RFP with supporting Document.

Compliance to Technical Specifications as mentioned in the RFP on

OEM’s Letterhead. with supporting Document.

xx. Bill of Material without prices with supporting Document.

Datasheets highlight the Functional and Technical Specification

xxi. parameters in each datasheet for compliances with supporting

xxii. Sign Tender Document

All technical bid document(s)/ details should be duly sealed & signed as required.

In case of the deviation in the authorization letter by the manufacturer & forwarding letter; the price bid of

such bid will not be opened.

Any conditional mention regarding any technical details or prices in any document(s)/ forwarding letter; price

bid of such bidder will not be opened.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

TQ 1: Technical Bid Cover Letter

<<To be printed on bidder company’s letterhead and signed by Authorized signatory>>

Date: dd/mm/yyyy

The Administrative Officer,

Nagar Prathmik Shikshan Samiti,

School Board Bhavan, Beside Navrangpura Multi Level Parking,

Navrangpura Char Rasta, Ahmedabad, Gujarat-

Subject: Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

Reference: Tender No :<No> Dated<DD/MM/YYYY>

Dear Sir/ Madam,

Having examined the Bid Document (and the clarification / corrigendum issued thereafter, if any), the receipt

of which is hereby duly acknowledged, we, the undersigned, offer to provide the professional services as

required and outlined in the Bid Document for the “Selection of Implementation Agency for upgradation of

AMC Municipal Schools to Smart School in Ahmedabad city.

We attach hereto our responses to Technical-Qualification & Commercial proposals as required by the Bid

Document. We confirm that the information contained in these responses or any part thereof, including the

exhibits, and other documents and instruments delivered or to be delivered to AMC School Board is true,

accurate, verifiable and complete. This response includes all information necessary to ensure that the

statements therein do not in whole or in part mislead AMC School Board in its shortlisting process.

We fully understand and agree to comply that on verification, if any of the information provided here is found

to be misleading the selection process, we are liable to be dismissed from the selection process or termination

of the contract during the project, if selected to do so.

We agree for unconditional acceptance of all the terms and conditions set out in the Bid Document (&

subsequent clarification / corrigendum, if any) document and also agree to abide by this tender response for a

period of 180 days from the Bid Opening date. We hereby declare that in case the contract is awarded to us,

we shall submit the contract performance guarantee bond in the form prescribed the Bid Document.

We agree that you are not bound to accept any tender response you may receive. We also agree that you

reserve the right in absolute sense to reject all or any of the products/ services specified in the tender

It is hereby confirmed that I/We are entitled to act on behalf of our company/ corporation/ firm/ organization

and empowered to sign this document as well as such other documents, which may be required in this

Signature of Authorized Signatory (with official seal)

Telephone& Fax:

E-mail address :

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

TQ 2: Bidder Information Format

<<To be printed on bidder company’s letterhead and signed by Authorized signatory>>

To whomsoever it may concern,

Please find below the details of bidder for participation in Selection of Bidder for Request for Proposal (RFP)

for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools in Ahmedabad City.

# Particulars Bidder

1 Name of the organization

Type of Organization (Pvt. Ltd/ Public Limited/Proprietor

3 Address of Registered office

4 Company Registration Details

5 Date of Registration

Incorporation Certificate/Registration certificate/ Shop &

Establishment Certificate

9 Number of years of operations in India

10 Authorized Signatory Name

11 Authorized Signatory Designation

12 Authorized Signatory Contact Details

13 Authorized Signatory email ID

Yours Sincerely,

Signature of Authorized Signatory (with official seal)

Telephone& Fax:

E-mail address :

Note: To be submitted with any other supporting details specified as Document Proof in Section

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

TQ 3: Bidders Annual turnover over in last 3 financial years

<<To be printed on CA letterhead and signed by Authorized signatory>>

Date: dd/mm/yyyy

The Administrative Officer,

Nagar Prathmik Shikshan Samiti,

School Board Bhavan, Beside Navrangpura Multi Level Parking,

Navrangpura Char Rasta, Ahmedabad, Gujarat-

Subject: Selection of Bidder for Request for Proposal (RFP) for Operation and Maintenance (O&M) of

Ahmedabad Municipal Schools in Ahmedabad City.

I have carefully gone through the Terms & Conditions contained in the RFP Document Selection of Bidder for

Selection of Implementation Agency for upgrading of AMC Municipal Schools to Smart School in Ahmedabad

I hereby declare that below are the details regarding Overall turnover over last 3 financial years for our

# Details Turnover

[(i)+(ii)+(iii)/3]

Turnover- Bidder

Contact Details of officials for future correspondence regarding the bid process:

Details Authorized Signatory Secondary Contact

Company Address

I further certify that I am competent officer in my company to make this declaration.

Yours Sincerely,

Signature of Authorized Signatory (with official seal)

Telephone& Fax :

E-mail address :

Note: To be submitted with any other supporting details specified as Document Proof in Section 3 of RFP.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

TQ 4: Auditor’s/CA Certificate for turnover for bidder

<<To be printed on CA letterhead and signed by Authorized signatory>>

Date: dd/mm/yyyy

This is to certify that the Annual Turnover as per books and records of _______________ for the following

financial years are as under.

Annual Net Worth Profit

# Financial Year Ending Turnover (INR) Making

Average Turnover

I further certify that I am competent officer in my company to make this declaration.

Yours Sincerely,

Signature of Auditor (with official seal)

Telephone& Fax :

E-mail address :

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

TQ 5: Self-Declaration – No Blacklisting

<<To be printed on company’s letterhead and signed by Authorized signatory>>

Date: dd/mm/yyyy

The Administrative Officer,

Nagar Prathmik Shikshan Samiti,

School Board Bhavan, Beside Navrangpura Multi Level Parking,

Navrangpura Char Rasta, Ahmedabad, Gujarat-

In response to the Tender Ref. No. _______________________ dated ___________ for Selection of

Bidder for Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal

Schools in Ahmedabad City. as an owner/ partner/ Director of _________________________, I/ We

hereby declare that presently our Company/ firm ___________________is having unblemished record

and is not declared ineligible for corrupt and fraudulent practices either indefinitely or for a particular period

of time by any State/ Central Government/ PSU.

We further declare that presently our Company/ firm ___________________is not blacklisted and not

declared ineligible for reasons other than corrupt and fraudulent practices by any State/ Central Government/

PSU during last five years, from date of this bid submission.

If this declaration is found to be incorrect then without prejudice to any other action that may be taken, my/

our security may be forfeited in full and the tender if any to the extent accepted may be cancelled.

Name of the Bidder :

Authorized Signatory :

Seal of the Organization :

Business Address :

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

TQ 6: Self-Declaration – Not convicted in any criminal offense

<<To be printed on company’s letterhead and signed by Authorized signatory>>

Date: dd/mm/yyyy

The Administrative Officer,

Nagar Prathmik Shikshan Samiti,

School Board Bhavan, Beside Navrangpura Multi Level Parking,

Navrangpura Char Rasta, Ahmedabad, Gujarat-

In response to the Tender Ref. No. _______________________ dated ___________ Selection of

Bidder for Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal

Schools in Ahmedabad City. as an owner/ partner/ Director of _________________________, I/ We

hereby declare that presently our Company/ firm ___________________is having unblemished record

and does not have our directors and officers convicted of any criminal offence related to their professional

conduct or the making of false statements or misrepresentations as to their qualifications to enter a

procurement contract within a period of three years preceding the commencement of the procurement

process, or not have been otherwise disqualified. either indefinitely or for a particular period of time by any

State/ Central Government/ PSU.

If this declaration is found to be incorrect then without prejudice to any other action that may be taken,

my/ our security may be forfeited in full and the tender if any to the extent accepted may be cancelled.

Name of the Bidder :

Authorized Signatory :

Seal of the Organization :

Business Address :

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

TQ 7: Self-Declaration – Undertaking Regarding Establishment of Local Office

<<To be printed on bidder company’s letterhead and signed by Authorized signatory>>

Date: dd/mm/yyyy

The Administrative Officer,

Nagar Prathmik Shikshan Samiti,

School Board Bhavan, Beside Navrangpura Multi Level Parking,

Navrangpura Char Rasta, Ahmedabad, Gujarat-

Subject: Undertaking for Establishing Local Office in Ahmedabad or Gandhinagar

Dear Sir/Madam,

We, [Name of the Bidder/Consortium Partner], having our registered office at [Registered Address], hereby

undertake and agree to establish a local office in Ahmedabad or Gandhinagar within 45 (forty-five) days from the

date of issuance of the Letter of Intent (LOI) for the [Name of the Project/Tender].

We assure you that all necessary arrangements, including the procurement of office space, relevant permissions,

staffing, and operational readiness, shall be completed within the specified period.

We further confirm that this undertaking is binding upon us and forms an integral part of our bid submission.

Name of the Bidder :

Authorized Signatory :

Seal of the Organization :

Business Address :

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

TQ 8: Affidavit

(The affidavit format as indicated below to be furnished on non-judicial stamp paper of Rs: 100 and duly

Name of work: Selection of Bidder for Request for Proposal (RFP) for Operation and Maintenance (O&M) of

Ahmedabad Municipal Schools in Ahmedabad City.

1. I, the undersigned, do hereby certify that all the statements made in the required attachments are true and

2. The undersigned also hereby certifies that neither our firm M/s ………………………………….

……………………………. nor any of its constituent partners have abandoned any work in India nor any contract

awarded to us for such works has been rescinded during last five years, from the date of this bid submission.

3. The undersigned hereby authorize(s) and request(s) any bank, person, authorities, government or public

limited institutions, firm or corporation to furnish pertinent information deemed necessary and requested by

the AMC School Board to verify our statements or our competence and general reputation.

4. The undersigned understands and agreed that further qualifying information may be requested and agrees

to furnish any such information at the request of the AMC School Board.

5. The AMC School Board and its authorized representative are hereby authorized to conduct any inquiries or

investigations to verify the statements, documents, and information submitted in connection with this

application and to seek clarification from our bankers and clients regarding any financial and technical

aspects. This Affidavit will also serve as authorization to any individual or authorized representative of any

institution referred to in the supporting information, to provide such information deemed necessary and

requested by you to verify statements and information provided in the tender or with regard to the resources,

experience and competence of the Applicant.

6. My/ our offer shall not be considered in case of fake/ forged document(s) found during verification at any

stage or at any stage of contract. I/ We are agreed to whatever action (s) taken by competent authority of

corporation in the aforesaid circumstances such as forfeiture of security deposit and debarring from

participation in future tenders for the period/ years as deemed fit by the corporation and informing the same

to all other state/ central level Government/ semi government organizations.

Signed by the Authorized Signatory of the firm

Title of the office:

Name of the firm:

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

TQ 9: Details of experience

<<To be printed on company’s letterhead and signed by Authorized signatory>>

Date: dd/mm/yyyy

The Administrative Officer,

Nagar Prathmik Shikshan Samiti,

School Board Bhavan, Beside Navrangpura Multi Level Parking,

Navrangpura Char Rasta, Ahmedabad, Gujarat-

I have carefully gone through the Terms & Conditions contained in the Selection of Bidder for Request for

Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools in Ahmedabad City.

I hereby declare that below are the details regarding relevant work that has been taken up by our company.

Assignment Name:

Location: Approx. Value of Services:

Name of Client: Duration of assignment (months):

Client Contact Person, Title/Designation, Total No. of Beneficiary from the

Tel. No./Address: system:

Start date (month/year): Total No of client end users:

No. of professional staff-months provided

Completion date (month/year): by your firm/organization for the proposed

Description of Project:

Description of Actual Services provided:

Mandatory Supporting Documents:

Work order / Contract for the project/ Purchase

Client Certificate giving present status of the project

and view of the quality of services by the Bidder

I further certify that I am competent officer in my company to make this declaration.

Yours Sincerely,

Signature of Authorized Signatory (with official seal)

Telephone& Fax :

E-mail address :

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

TQ 10: Solution Design

<<To be printed on company’s letterhead and signed by Authorized signatory>>

Sr. No. Chapters of Technical Proposal Description

Chapter 1: About Bidder

1.1 Introduction & Background

1.2 Services & Products

1.3 Credentials & Prior Projects

1.5 Address & Offices

1.6 Similar Prior Experience

Chapter 2: Understanding of Scope of work & Approach of Bidder for Operation & Maintenance

2.1 Approach to meet the requirement asked in RFP Scope of Work

Chapter 3: Approach & Methodology to address various concerns in O&M phase

3.1 Inception Phase

3.2 Manpower Deployment

3.3 Project understanding

3.4 Preventive Maintenance plan

3.5 SLA compliance strategy

3.6 Emergency response mechanism

3.8 Activities, Timeline

Completeness of the proposed project plan with proper Timelines,

Responsibility Matrix, and change management

3.10 Change Management

3.11 Identification of Project Risks

3.12 Risk Mitigation Plan

Chapter 4: Expectation of Bidder from Authority

Chapter 5: Annexures

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

TQ 11: Key Personnel Details

<<To be printed on company’s letterhead and signed by Authorized signatory>>

S. No. of Years

Key Personnel Name Education Position

Signature of Authorized Signatory (with official seal)

Telephone& Fax:

E-mail address :

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

TQ 12: Curriculum Vitae (CV) of Project Team

<<To be printed on company’s letterhead and signed by Authorized signatory>>

S. No. Details Response

1 Proposed Position & Skill Set

3 Name of Staff [Insert full name]

4 Date of Birth

Education [Indicate college/university and other

5 specialized education of staff member, giving names of institutions,

degrees obtained, and dates of obtainment]

6 Membership of Professional Associations / Societies

7 Summary of key Training and Certifications

Countries of Work Experience: [List countries were

staff has worked in the last ten years]

(Read/Write/Speak) -

9 Language Proficiency

(Excellent/Good/Fair)

10 Number of years of experience

Employment Record From [Year]: ______

[Starting with present position, list in reverse order To

11 every employment held by staff member since [Year]: ________

graduation, giving for each employment as per format Employer:

provided] Positions held:

Detailed Tasks Assigned

[List all tasks to be performed under this assignment]

Name of assignment or

Highlights of assignments handled and significant accomplishments. project:

[Among the assignments in which Year:

the staff has been involved, indicate the following. Location:

information for those assignments that best illustrate. Client:

staff capability to handle the tasks listed under point. Main project features:

12.] Positions held:

Activities performed:

SIGNATURE: ……………….…………... DATE OF SGNING: Day Month Year

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

TQ 13: Bank Guarantee format for EMD

FORMAT OF THE UNCONDITIONAL AND IRREVOCABLE BANK GUARANTEE FOR

EARNEST MONEY DEPOSIT

(To be on non-judicial stamp paper of appropriate value as per Stamp Act relevant to place of

In consideration of the ……………... (Insert name of the Bidder) submitting the Bid inter alia

For Selection of Bidder for Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad

Municipal Schools in Ahmedabad City. for meeting the terms and conditions in response to the RFP

DOCUMENT---------- ---- dated --------------- issued by Nagar Prathmik Shikshan Samiti (“AMC School

Board”), and AMC School Board agreeing to consider the Bid of ……… [Insert the name of the Bidder] in

accordance with the terms of the E-BID DOCUMENT, the ……………………… (Insert name and address of the

bank issuing the Bid Bond, and address of the head office) (Here in after referred to as “Guarantor Bank”)

hereby agrees unequivocally, irrevocably and unconditionally to pay to AMC School Board or its authorized

representative at ………………….. [Insert Name of the Place from the address of AMC School Board] forthwith

on demand in writing from AMC School Board or any representative authorized by it in this behalf an amount

not exceeding Rupees …………………..on behalf of M/s. ………………………..[Insert name of the Bidder].

This guarantee shall be valid and binding on the Guarantor Bank up to and including ……………… (Insert date

of validity of Earnest Money Deposit in accordance with the terms of reference of the E-BID DOCUMENT)

and shall not be terminable by notice or any change in the constitution of the Guarantor Bank or by any other

reasons whatsoever and our liability hereunder shall not be impaired or discharged by any extension of time

or variations or alternations made, given, or agreed with or without our knowledge or consent, by or between

concerned parties.

Our liability under this Guarantee is restricted to Rupees …………………….. (Rs… ………….).

AMC School Board or its authorized representative shall be entitled to invoke this Guarantee until

……………………….. [Insert Date, which is six months after the date in the preceding sentence]. The Guarantor

Bank hereby expressly agrees that it shall not require any proof in addition to the written demand from AMC

School Board or its authorized representative, made in any format, raised at the above mentioned address of

the Guarantor Bank, in order to make the said payment to AMC School Board or its authorized representative.

The Guarantor Bank shall make payment hereunder on first demand without restriction or conditions and

notwithstanding any objection, disputes, or disparities raised by the Bidder or any other person. The

Guarantor Bank shall not require AMC School Board or its authorized representative to justify the invocation

BANK GUARANTEE, nor shall the Guarantor Bank have any recourse against AMC School Board or its

authorized representative in respect of any payment made hereunder.

This BANK GUARANTEE shall be payable at Ahmedabad.

This BANK GUARANTEE shall be interpreted in accordance with the laws of India and the courts at

……………. shall have exclusive jurisdiction.

The Guarantor Bank represents that this BANK GUARANTEE has been established in such form and with

such content that it is fully enforceable in accordance with its terms as against the Guarantor Bank in the

manner provided herein.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

This BANK GUARANTEE shall not be affected in any manner by reason of merger, amalgamation,

restructuring, liquidation, winding up, dissolution or any other change in the constitution of the Guarantor

This BANK GUARANTEE shall be a primary obligation of the Guarantor Bank and accordingly, AMC School

Board or its authorized representative shall not be obliged before enforcing this BANK GUARANTEE to take

any action in any court or arbitral proceedings against the Bidder, to make any claim against or any demand

on the Bidder or to give any notice to the Bidder to enforce any security held by AMC School Board or its

authorized representative or to exercise, levy or enforce any distress, diligence or other process against the

The Guarantor Bank hereby agrees and acknowledges that AMC School Board shall have a right to invoke this

Bank Guarantee either in part or in full, as it may deem fit.

Notwithstanding anything contained hereinabove, our liability under this Guarantee is restricted to Rupees ---

--------------and it shall remain in force until ……………………….. [Date to be inserted on the basis of

Terms of Reference of the E-BID DOCUMENT], with an additional claim period of 6 (six) months thereafter.

We are liable to pay the guaranteed amount or any part thereof under this BANK GUARANTEE only if

……………AMC School Board or its authorized representative serves upon us a written claim or demand.

In witness whereof the Bank, through its authorized officer, has set its hand and stamp on this

Signature Signature

Address Address

Designation with Bank Stamp Signature Designation with Bank Stamp Signature

Name and address

Attorney as per power of attorney No. …………………

For:……………………………………………. [Insert Name of the Bank]

Banker’s Stamp and Full Address:

Dated this ………………… day of ……………

Note: The Stamp Paper should be in the name of the Executing Bank

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

FORMAT FOR POWER OF ATTORNEY FOR PRIME MEMBER OF CONSORTIUM

Whereas the Ahmedabad Municipal Corporation School Board has invited applications from interested

parties for the Selection of “Selection of Bidder for Request for Proposal (RFP) for Operation and

Maintenance (O&M) of Ahmedabad Municipal Schools in Ahmedabad City.”

……………………….. (Collectively “Consortium”) being Members of the Consortium are interested in bidding for

the Project in accordance with the terms and conditions of the Request for Proposal (RFP document) and

other connected documents in respect of the Project, and

Whereas it is necessary for the Members of the Consortium to designate one of them as the Lead Member with

all necessary power and authority to do for and on behalf of the Consortium, all acts, deeds and things as may

be necessary in connection with the Consortium’s bid for the Project and its execution.

NOW, THEREFORE, KNOW ALL MEN BY THESE PRESENTS

We, ………………………………………. Having our Registered office at ………………………………………….,

M/s,………………………………………. Having our Registered office at ………………………………………….,

(Hereinafter collectively referred to as the “Principals”) do hereby irrevocably designate, nominate, constitute,

appoint and authorize M/s. ……………………… having its registered office at

………………………………………………, being one of the Members of the Consortium, as the Lead Member and true

and lawful attorney of the Consortium (hereinafter referred to as the “Attorney”). We hereby irrevocably

authorize the Attorney (with power to sub-delegate) to conduct all business for and on behalf of the

Consortium and any one of us during the bidding process and, in the event the Consortium is awarded the

concession/contract, during the execution of the Project and in this regard, to do on our behalf and on behalf

of the Consortium, all or any of such acts, deeds or things as are necessary or required or incidental to the pre-

qualification of the Consortium and submission of its bid for the Project, including but not limited to signing

and submission of all applications, bids and other documents and writings, participate in SIs and other

conferences, respond to queries, submit information/ documents, sign and execute contracts and

undertakings consequent to acceptance of the bid of the Consortium and generally to represent the

Consortium in all its dealings with the AMC School Board, and/ or any other Government Agency or any

person, in all matters in connection with or relating to or arising out of the Consortium’s bid for the Project

and/ or upon award thereof till the Concession Agreement is entered into with the AMC School Board.

AND hereby agree to ratify and confirm and do hereby ratify and confirm all acts, deeds and things done or

caused to be done by our said Attorney pursuant to and in exercise of the powers conferred by this Power of

Attorney and that all acts, deeds and things done by our said Attorney in exercise of the powers hereby

conferred shall and shall always be deemed to have been done by us/ Consortium.

IN WITNESS WHEREOF WE THE PRINCIPALS ABOVE NAMED HAVE EXECUTED THIS POWER OF

ATTORNEY ON THIS ……………… DAY OF ………………., 20….

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

(To be executed by all the Members of the Consortium)

• The mode of execution of the Power of Attorney should be in accordance with the procedure, if any,

laid down by the applicable law and the charter documents of the executant(s) and when it is so

required, the same should be under common seal affixed in accordance with the required procedure.

• Also, wherever required, the SI should submit for verification the extract of the charter documents

and documents such as a board or shareholders’ resolution/power of attorney in favour of the

person executing this Power of Attorney for the delegation of power hereunder on behalf of the SI.

• For a Power of Attorney executed and issued overseas, the document will also have to be legalized

by the Indian Embassy and notarized in the jurisdiction where the Power of Attorney is being

issued. However, the Power of Attorney provided by SIs from countries that have signed the Hague

Legislation Convention, 1961 are not required to be legalized by the Indian Embassy if it carries a

conforming Apostille certificate.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

Annexure B: Commercial Bid Format &

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

Section I: Commercial Bid Cover Letter

<<To be printed on letter head of Bidder and signed by Authorized signatory>>

Date: dd/mm/yyyy

The Administrative Officer,

Nagar Prathmik Shikshan Samiti,

School Board Bhavan, Beside Navrangpura Multi Level Parking,

Navrangpura Char Rasta, Ahmedabad, Gujarat-

Subject: Selection of Bidder for Request for Proposal (RFP) for Operation and Maintenance (O&M) of

Ahmedabad Municipal Schools in Ahmedabad City.

Reference: Tender No :< No> Dated<DD/MM/YYYY>

Dear Sir/ Madam,

We, the undersigned Bidders, having read and examined in detail all the bidding documents in respect of

“Selection of Bidder for Selection of Implementation Agency for upgradation of AMC Municipal Schools to

Smart School in Ahmedabad city” do hereby propose to provide services as specified in the Bid Document

referred above.

PRICE AND VALIDITY

All the prices mentioned in our Tender are in accordance with the terms as specified in the Tender documents.

All the prices and other terms and conditions of this Tender are valid for entire contract duration.

We hereby confirm that our Tender prices include all taxes. Taxes are quoted separately under relevant

sections, as specified in the Bid Document formats.

We have studied the clause relating to Indian Income Tax and hereby declare that if any income tax, surcharge

on Income Tax, Professional and any other corporate Tax in altercated under the law, we shall pay the same.

We declare that all the services shall be performed strictly in accordance with the Bid Documents and there

are no deviations

Further we agree that additional conditions, if any, found in our bid documents, shall not be given effect to.

QUALIFYING DATA

We confirm having submitted the information as required by you in your Instruction to Bidders. In case you

require any other further information/documentary proof in this regard before evaluation of our Tender, we

agree to furnish the same in time to your satisfaction.

We declare that our Bid Price is for the entire scope of the work as specified in the Bid Document. The bid

price at which the contract is awarded shall hold good for entire tenure of the contract. These prices are

indicated in the subsequent sub-sections of this Section.

CONTRACT PERFORMANCE GUARANTEE BOND

We hereby declare that in case the contract is awarded to us, we shall submit the contract Performance Bank

Guarantee in the form prescribed in the Bid Document.

We hereby declare that our Tender is made in good faith, without collusion or fraud and the information

contained in the Tender is true and correct to the best of our knowledge and belief.

We understand that our Tender is binding on us and that you are not bound to accept a Tender you receive.

We confirm that no technical deviations are attached here with this commercial offer.

Request for Proposal (RFP) for Operation and Maintenance (O&M) of Ahmedabad Municipal Schools

in Ahmedabad City.

Yours faithfully,

(Signature of the Authorized Signatory)

Business Address:

Section III: Commercial Bid Format

A: Table: A - Annual Project Cost of One (01) School For improvement of school in 1 st Year of Contract

Unit of Unit Rate Unit Rate Total (Excluding Total (Including

Component Measure (Excluding (Including GST) GST) (INR) GST) (INR)

ment GST) (INR) (B) (INR) (C) (D=A*B) (E=A*C)

1 Smart Panel 1 No.

2 Math and Science Lab with working 1 No.

Models with Teachers Training (with LED

3 3D Educational Chart with Wall 1 Sq. ft

4 False Ceiling Classrooms 1 Sq. ft

5 Fancy Benches for Std-1 to Std-4 1 No.

6 3D Paint 1 Sq. ft

7 Shoe Rack & Lockers 1 No.

8 Future Class 1 No.

9 Fancy Benches for Future Class 1 No.

10 Playground Equipment 1 No.

11 Sound System 1 No.

12 Astronomical Telescope 1 No.

13 Stem & Robotic Lab with QR Code 1 Lumpsum

14 Stem & Robotic Lab Furniture 1 Lumpsum

15 LED T.V for Stem & Robotic Lab 1 No.

16 Civil Work 1 Lumpsum

Annual Project Cost of One (01) School For improvement of school

in 1st Year of Contract

Annual Project Cost of Sixty-Four (64) School For improvement of

school in 1st Year of Contract

B: Table: B - Annual Project Cost of One (01) School (For 2nd and 3rd Year of Contract)

Unit Rate (Per Unit Rate (Per

School) School)

Sr. Quantity Unit of (Excluding (Including

Component (Excluding (Including

No. (A) Measurement GST) (INR) GST) (INR)

GST) (INR) GST) (INR)

Math and Science Lab with working

1 Models with Teachers Training (with 1 No.

2 Smart Panel 1 No.

3D Educational Chart with Wall

4 Fancy Benches for Std-1 to Std-4 1 No.

Indoor mat for Science & Math Lab,

Future Classroom & Stem Lab

6 3D Paint 1 Sq. ft

7 White Board 1 No.

8 Shoe Rack & Lockers 1 No.

9 Future Class 1 No.

10 Fancy Benches for Future Class 1 No.

11 Playground Equipment 1 No.

12 Sound System 1 No.

13 Astronomical Telescope 1 No.

14 Stem & Robotic Lab with QR Code 1 No.

15 Stem & Robotic Lab Furniture 1 No.

16 LED T.V for Stem & Robotic Lab 1 No.

17 Civil Work 1 Lumpsum

Total Annual Project Cost of One (01) School (For 2nd and 3rd Year of

Total Annual Project Cost of Sixty-Four (64) School (For 2nd and 3rd

Year of Contract)

C: Table C: Total Project Cost for 64 Schools

(Excludin (Includin

No Commercial Bid Summary

Table: A - Annual Project Cost of Sixty-Four (64) School For improvement of school in 1st Year of

2 Table: B - Annual Project Cost of Sixty-Four (64) School (For 2nd and 3rd Year of Contract)

Total Project Cost

The quantities specified in the Commercial Bid are applicable for ONE (1) Smart School implementation, covering both the one-time school improvement

in the 1st year of the contract and the Operation & Maintenance (O&M) period for the 2nd and 3rd years. However, the successful bidder shall be required

to implement one-time improvement work and after that O&M for next 2 year of Sixty-Four (64) Smart Schools under this project.

The quantities indicated in the tender are approximate in nature, and no claim shall be entertained for any variation in the quantities of work executed,

whether in excess of or less than those specified in the tender estimate.

The total project cost shall be derived based on the Commercial Bid Summary, wherein the bidder shall quote the cost for one (1) Smart School. The same

shall be applied proportionately to Sixty-Four (64) Smart Schools to determine the overall project cost.

As specified in Section 3.2.3, bidders shall mandatorily provide item-wise quotations for each line item listed under Section IV – Bill of Quantities (BoQ),

along with a detailed cost bifurcation.

The bidder shall quote applicable taxes, including GST, for each item in accordance with the prevailing Government rules and regulations as on the date of

bid submission. In the event of any discrepancy or incorrect declaration of taxes, the decision of the AMC School Board during bid evaluation shall be final

and binding, and such discrepancies may result in disqualification of the bidder.

AMC School Board reserves the right to issue a Work Order for additional work up to 30% of the total project cost, either for the complete scope or for

selected items from the BoQ. Such additional work shall be awarded based on requirement and approval of the competent authority and shall be executed

at the rates discovered through the price bid of this tender.

The bidder whose total evaluated cost for Sixty-Four (64) Smart Schools, inclusive of all components specified in the Commercial Bid Summary, is the