Selection of System Integrator for implementation of Web-Based Total Revenue Management System (TRM) services and Big data analytics services in RAPDRP/IPDS towns of HESCOM

The Lead Bidder should have ISO 9001-2015 or above version pertaining to QMS (Quality Management System) , ISO 27001-2013 or above version pertaining to ISMS (Information Security Management system) certification related to information technology as on the last date of the bid submission and ISO 20000-1:2018 or above certification for software/ IT related services as on the last date of bid submission

The Bidder/Consortium should have satisfactorily completed at least one similar work (at least 90%), such as experience of implementing Web based Total Revenue Management System (TRM) Services along with Facility Management services in RAPDRP towns of Karnataka of total contract value not less than Rs. 9.60 Crore during last 5 years. (not less than 50% of amount put to tender)

The Bidder/Consortium should have executed the implementation of Web based Total Revenue Management System (TRM) Services along with Facility Management services in RAPDRP towns through its own software in at least one Govt. undertaking DISCOM/ ESCOMs in Karnataka during last five years 5 years i.e. (2019-20, 2020-21, 2021-22, 2022-23 & 2023-24). Experience is must for a continuous period of Twelve (12) months and same project shall be in operational as on the date of the bid submission. The project should be covering at least 11.04 Lakhs bills per month (80% of total requirement of number of Consumers per month)

The Bidder/consortium should have independently provided spot billing software services or Total Revenue Management System (TRM) services for at least 10 years continuously for any of the ESCOMs of Karnataka

The Bidder shall be a Sole Proprietorship/LLP or a legal entity registered under companies' Act 1956/2013

The Bidder/consortium should have registered EPF, ESI, GST, trade license under labour department and Income Tax Departments of GOK/GOI.

The Bidder/Consortium must not have defaulted/terminated/debarred/restricted / Short closed/blacklisted in providing services against any of the previous work awards placed by Power utilities/State Govt/Center Govt/Public Sectors or any other utilities from last 5 years as on the date of submission of bid

The Bidder/Consortium shall have registered offices in India and shall be in existence for the last 3 years. Bidder shall have Function Office and Service Centre in Bangalore/ Hubballi or any places in HESCOM jurisdiction

The Bidder/Consortium shall be in a position to deliver and commissioning the software along with maintenance of SBD and connectivity as per the scope of the tender to all the offices covered in the contract within Three (03) months from the date of LOI

The piloting shall be completed within the period of Two months from the date of sharing the integration process or LOI whichever is later. The Piloting comprises the UAT and the execution. Based on the above results, DWA will be issued to implement the services

Bidder/ Consortium shall provide manpower services FMS for IT hardware and/or IT applications and/or L1/L2/L3 support to any KPTCL / ESCOMs / any Government / Semi Govt. establishments / Public Sector undertakings

The State Government orders are to be strictly followed by the Bidder/Consortium from time to time for the implementation of reservation in outsourced recruitment

The Bidder/Consortium shall make the payment to the employees hired for the FMS as per minimum wages Act/ KPTCL/ESCOMs Order/Circulars in force from time to time.

The payment to the employees hired by the bidder/consortium shall be made only through NEFT/RTGS/ECS within 7th of every month and the statement of individual bank accounts of the employees hired by the agency for having credited the salary shall be furnished along with the next bill

The bidder/consortium should not have any kind of litigation/arbitration with ESCOMs of Karnataka in any matter pending before any authority

The Annual Turnover of the Bidder/Consortium should not be less than the Amount put to tender in at least two financial years in any preceding 5 years i.e., FY 2019-20, 2020-21, 2021-22, 2022-23,2023-24

The Bidder/Consortium should have Liquid assets (Cash at Bank + Term deposit in any Nationalized / Scheduled Commercial Bank) on or after the date of notification of tender + Availability of credit facility in any Nationalized/ Scheduled Commercial Bank shall not be less than 30% of the amount put to tender, (Equivalent of estimated cash flow for 3 months/year in peak execution period) which shall be supported by certificate issued by any Nationalized /Scheduled/ Commercial Bank

Consortium is allowed, limited to maximum of Two (2) constituents including Prime/Lead Bidder