Dial-112/100 Project Phase-2

Amount

Total Command & Control Room Operational Cost for 5 Years including Maintenance, Support & Upgrade of existing solution & supply, installation, testing, commissioning & maintenance cost of new solution as per inclosed Bid Sheet 1 (T1)

FRV Hiring cost on wet lease model (FRV will be hired for 24*7 operations with Maintenance of the vehicle, Insurance, Supervisiory staff & Drivers. (For Urban/Highways & Rural areas) for 5 Years as per enclosed Bid Sheet 2 (T2)

Capital Expendeture (New Procurement of IT/Non-IT Product & Services) T3

Description of Work / Item(s)

Amount

Contact Center Solution

Telephony Media Gateway

IP-PBX Solution Includes: (Avaya )

(I).Communication Manager

(II.)Session Manager

(iii) Call Management System

(iv) Application Enablement Server

(v) Avaya Experience Portal

(vi) System Manager

(vii) Avaya Proactive Contact

WFO (Contact Recorder, Quality Monitoring, WFM Shift Bidding, Advance WFO, Data CTR Redundancy, Customer Feedback, ADV DPA, SPH ADV, DPP Guidance)

Remote Gateway

IP Phone

Additional new features in Contact Center Solution (as per Part-B Section I - Table C point no. 2)

Dial 100 & 108 Integration Components

Media Gateway

SIP Call Routing Server

Management Server

Avaya ACP 110

SBC Management Server

SIP Management Server Avaya ACP 110

IVR Channels

CAD (Computer Aided Dispatch

CAD Application Server Software with CADDBM

i. Intergraph COTS Software with current customization & all license as per sizing of Dial 100 Phase II. Bidder shall provide license upto scalable value at no additional cost

ii. GeoMedia Advantage NL

iii. I/Backup NL

iv. Video and Sensor Integration Server Bundle

v. Crystal Report

i. GeoFence Bundle

ii. I/MailGateway NL

iii. EdgeFrontier Centralized Platform

iv. EdgeFrontier Connector Pack

Additional new features in CAD Software with End to End MAP services (as per Part-B Section I - Table C point no. 1)

Server

Chassis/Enclosure

Blade Server

UCS Fabric Interconnect

Networking

Router

Firewall

Core Switch

SAN Switch

Edge Switch

Aggregation Switch

Virtualization (Vmware/vCenter 5 Server)

VMware vCenter 5 Server Standard 5 yr support required

ISV 24X7 Vmware vCenterServer Standard List Price is ANNUAL

Acceptance of Terms Standalone VMW License for UCS Servers

EMS (BMC)

BMC TrueSight Operations Management – Base License

BMC TrueSight Server Analyzer

Entuity for TrueSight Operations Management

Entuity Integrator for TrueSight Operations Management

Entuity Network Analyzer for TrueSight Operations Management

Sentry Backup Analyzer for TrueSight Operations Management

nlyte Enterprise Edition for BMC Software

nlyte IP Sensor Plug-In for BMC Software

BMC Atrium Discovery and Dependency Mapping – License Add-on

Software (Server OS, Database server, CAL etc.)

Server OS (Enterprise)

Server OS (Data Center)

Serve Access CAL

Database Server

LBS(Location Based Service)

Location Intelligence Platform

LBS Servers for Database, Application & TSP Integration

Switches

Backup solution

Tape Library

Backup Software

Client Antivirus Software

Storage Solution (DELL/EMC)

SAN (Storage Area Network)

NAS (Network Attached Storage)

Integrated Server Rack

UPS (2x160 KVA) (Only to be maintaned unless otherwise proposed by the Bidder)

DG SET (380 KVA) (Only maintanance )

DG SET (500KVA) (Only maintanance ) (Purchased in Aug 2021 with two years warrenty)

Chargers for Man power

Project Head

ERC Head

Head (HR & Admin)

Technical Head

Software Developer (required for 12 months only. The rate quoted by the bidder will be applicable without increment during project duration)

Mobile App developer (required for 12 months only. The rate quoted by the bidder will be applicable without increment during project duration)

GIS Developer

Database Admin

Data Analyst

Network Admin

Team Lead- Call Center Operations

Team Lead- Capacity Building

Team Lead– Technical

CAD Solution Expert (From OEM)

Contact Center/ Voice Solution Expert (from OEM)

Quality Analyst

MIS expert

Call Takers

Helpdesk Support

Facility Management Services

Maintenance of Existing Fire MDTs of Dial 100

Maintenance of LAN Network of existing and New campus of Dial 100

Any other item for the compliance of the RFP (If required) (enclose list sepratly )

Description of Work / Item(s)

Amount

FRV Hiring cost on wet lease model (FRV will be hired for 24*7 operations with Maintenance of the vehicle, Insurance, Supervision. (For Rural areas) RFP should be referred for the detailed list of components to be fitted in FRV

FRV Hiring cost on wet lease model (FRV will be hired for 24*7 operations with Maintenance of the vehicle, Insurance, Supervision. (For Urban/Highways) RFP should be referred for the detailed list of components to be fitted in FRV

State Fleet Head

Zonal Head

District Supervisor

Driver

Description of Work / Item(s)

Amount

Desktop (Single Monitor)

Desktop (Triple Monitor)

Headphone

Printer

Mobile Phone for FRV

Dashboard Camera

Body Worn Camera

Docking Stations for Body worn Camera

Battery for UPS (New batteries to be supplied by the Bidder.Batteries suitable for 60 min. backup on each UPS)

Portable foldable rescue stretcher for FRV (Urban/Highway)

Portable foldable rescue stretcher for FRV (Rural)

Toolkit for FRV:

12" Screw Driver Standard Square Bar

8" Screw Driver Philips Head

Hacksaw with 12" Carbide Wire Blade

Vise Grip Pliers 10"

5lb Hammer with 15"Handle

Fire Axe Butt 24" Handle

Wrecking Bar with 24" Handle

51" Crowbar Pinch Point

Bolt Cutter with 1" to 1/4" Jaw Opening

Shovel Pointed Blade

Tin Snips, Double Action 8"Minimum

Ropes 5400lb Tensile Strength in 50' Length in Bag

Mastic Knife

Spring Load Center Punch

Pruning Saw

4 Mtrs. - 5 Tons Towing Rope, Heavy Duty Steel Wire Material

Fire Extinguishers for FRV (1/2 Kg) --1Dry & 1 Wet

48 inch. LED Beacon Light with Siren and PA System (100 Watt)

Stickering of Vehicle as per the designed approved by M.P.Police

Shifting of Call Center to new Building

Shifting of Data Center to SDC

Any other item for the compliance of the RFP (If required)

GVK EMERGENCY MANAGEMENT AND RESEARCH INSTITUTE

Panamax Infotech Limited

Panamax Infotech Limited

GVK EMERGENCY MANAGEMENT AND RESEARCH INSTITUTE

GVK EMERGENCY MANAGEMENT AND RESEARCH INSTITUTE

Panamax Infotech Limited

Jai Ambey Emergency Services (I) Private Limited

Panamax Infotech Limited