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| # | Company | Amount | Rank | Status |
|---|---|---|---|---|
| 1 | L1₹1.3 CrAdmitted-Finance | ₹1.3 Cr | L1 | Admitted-Finance |
| 2 | L2₹1.3 Cr+₹30,479 (0.23%)Admitted-Finance OFFICE NO 1 2ND FLOOR RAGHUNATH BUILDING MANOJ SOCIETY MARKET YARD MARKET YARD PUNE MAHARASHTRA 411037 | PUNE | PUNE | MAHARASHTRA | 411037 | ₹1.3 Cr+₹30,479 (0.23%) | L2 | Admitted-Finance |
| 3 | L3₹2.3 Cr+₹92.3 L (69.6%)Admitted-Finance | ₹2.3 Cr+₹92.3 L (69.6%) | L3 | Admitted-Finance |
| 4 | Rejected-Technical | - | - | Rejected-Technical Technicially disqualified |
| 5 | Rejected-Technical | - | - | Rejected-Technical Technicially disqualified |
| Sl No | Description | Qty | Unit | ENCUREIT SYSTEMS PRIVATE LIMITED L2 | Codefork Technologies Private Limited L1 | Pinnacle Telesevices Priavte limited L3 |
|---|---|---|---|---|---|---|
| 1.00AI Whatsapp based Sarathi Platform | ||||||
| 1.01 | Design, Development & Deployment of AI WhatsApp-based Sarathi Platform including citizen services, grievance management, payments, document generation, admin dashboard, analytics, integrations, testing & Go-Live | 1 | Fixed Cost | 12,00,000 ₹12,00,000 Lowest | 13,41,031 ₹13,41,031 | 25,00,000 ₹25,00,000 |
| 1.02 | AI/NLP Engine Configuration, Training & MCP Server Layer including intent detection, conversation flows, MCP-based service orchestration, workflow automation, response optimization and AI tool integration | 1 | Fixed Cost | 8,00,000 ₹8,00,000 Lowest | 10,53,677 ₹10,53,677 | 15,00,000 ₹15,00,000 |
| 1.03 | WhatsApp Business API / Cloud API Integration & Configuration including webhook setup, message automation, delivery/read status tracking, interactive messaging, bot-human handoff and WhatsApp-native citizen journeys, excluding WhatsApp fees charged by Meta, if any | 1 | Fixed Cost | 3,00,000 ₹3,00,000 Lowest | 5,74,727 ₹5,74,727 | 6,00,000 ₹6,00,000 |
| 1.04 | WhatsApp Cloud API Flow Programming for Citizen Services including service forms, grievance flows, payment flows, citizen profile flows, document request flows and two-way active communication in citizen query language | 1 | Fixed Cost | 4,00,000 ₹4,00,000 Lowest | 5,74,727 ₹5,74,727 | 8,00,000 ₹8,00,000 |
| 1.05 | Integration with Existing PCMC Systems including ERP, complaint management, payment systems, property tax, water tax, e-Gov applications, document repositories and other approved PCMC systems | 1 | Fixed Cost | 12,00,000 ₹12,00,000 | 9,57,879 ₹9,57,879 Lowest | 18,00,000 ₹18,00,000 |
| 1.06 | Multilingual AI Enablement for Text, Audio, Image & Document Understanding including Marathi, Hindi, English and extendable Indian regional languages for citizen queries, voice notes, images, documents and service responses | 1 | Fixed Cost | 5,00,000 ₹5,00,000 Lowest | 7,66,303 ₹7,66,303 | 10,00,000 ₹10,00,000 |
| 1.07 | Admin Dashboard, Reports, Analytics & Real-time Citizen Support Portal including live chat support, bot mode ON/OFF, human handoff, operator assignment, SLA monitoring, escalation, reports and audit trail | 1 | Fixed Cost | 6,00,000 ₹6,00,000 Lowest | 6,70,515 ₹6,70,515 | 12,00,000 ₹12,00,000 |
| 1.08 | WhatsApp-native Payments & Transaction Workflow Integration including payment initiation, payment status tracking, successful/failed transaction trail, reminders, reconciliation-ready logs and WhatsApp-based payment communication | 1 | Fixed Cost | 3,00,000 ₹3,00,000 Lowest | 5,74,727 ₹5,74,727 | 7,00,000 ₹7,00,000 |
| 1.09 | AI-based Document Generation & Sharing including payment receipts, NOCs, acknowledgements, grievance receipts, passes, permits, certificates and QR-based verification-ready documents shared through WhatsApp | 1 | Fixed Cost | 4,00,000 ₹4,00,000 | 3,83,152 ₹3,83,152 Lowest | 8,00,000 ₹8,00,000 |
Tender Value
Refer Docs
Closing Date
15 Jul 2026, 3:00 pmClosed
Asst. Commissioner Information andTechnology Dept
PCMC HO Pimpri - 411 018
Quotation Note (Estimate) for AI Whatsapp Based Sarathi Platform
2026_PCMCP_1315099_1
03/2026-2027
Open Tender
Information Technology
Item Rate
PCMC HO
Please refer Tender documents.
2 documents required · 2 mandatory
₹0
Exempted
31 Jul 2026
7 Jul 2026
17 Jul 2026
7 Jul 2026
15 Jul 2026
7 Jul 2026
| Sl No | Description | Qty | Unit | Est. Rate | Est. Amount |
|---|---|---|---|---|---|
| 1AI Whatsapp based Sarathi Platform | |||||
| 1.01 | Design, Development & Deployment of AI WhatsApp-based Sarathi Platform including citizen services, grievance management, payments, document generation, admin dashboard, analytics, integrations, testing & Go-Live | - | Fixed Cost | 1 | - |
| 1.02 | AI/NLP Engine Configuration, Training & MCP Server Layer including intent detection, conversation flows, MCP-based service orchestration, workflow automation, response optimization and AI tool integration | - | Fixed Cost | 1 | - |
| 1.03 | WhatsApp Business API / Cloud API Integration & Configuration including webhook setup, message automation, delivery/read status tracking, interactive messaging, bot-human handoff and WhatsApp-native citizen journeys, excluding WhatsApp fees charged by Meta, if any | - | Fixed Cost | 1 | - |
| 1.04 | WhatsApp Cloud API Flow Programming for Citizen Services including service forms, grievance flows, payment flows, citizen profile flows, document request flows and two-way active communication in citizen query language | - | Fixed Cost | 1 | - |
| 1.05 | Integration with Existing PCMC Systems including ERP, complaint management, payment systems, property tax, water tax, e-Gov applications, document repositories and other approved PCMC systems | - | Fixed Cost | 1 | - |
| 1.06 | Multilingual AI Enablement for Text, Audio, Image & Document Understanding including Marathi, Hindi, English and extendable Indian regional languages for citizen queries, voice notes, images, documents and service responses | - | Fixed Cost | 1 | - |
| 1.07 | Admin Dashboard, Reports, Analytics & Real-time Citizen Support Portal including live chat support, bot mode ON/OFF, human handoff, operator assignment, SLA monitoring, escalation, reports and audit trail | - | Fixed Cost | 1 | - |
| 1.08 | WhatsApp-native Payments & Transaction Workflow Integration including payment initiation, payment status tracking, successful/failed transaction trail, reminders, reconciliation-ready logs and WhatsApp-based payment communication | - | Fixed Cost | 1 | - |
| 1.09 | AI-based Document Generation & Sharing including payment receipts, NOCs, acknowledgements, grievance receipts, passes, permits, certificates and QR-based verification-ready documents shared through WhatsApp | - | Fixed Cost | 1 | - |
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