Quotation Note (Estimate) for AI Whatsapp Based Sarathi Platform

Design, Development & Deployment of AI WhatsApp-based Sarathi Platform including citizen services, grievance management, payments, document generation, admin dashboard, analytics, integrations, testing & Go-Live

AI/NLP Engine Configuration, Training & MCP Server Layer including intent detection, conversation flows, MCP-based service orchestration, workflow automation, response optimization and AI tool integration

WhatsApp Business API / Cloud API Integration & Configuration including webhook setup, message automation, delivery/read status tracking, interactive messaging, bot-human handoff and WhatsApp-native citizen journeys, excluding WhatsApp fees charged by Meta, if any

WhatsApp Cloud API Flow Programming for Citizen Services including service forms, grievance flows, payment flows, citizen profile flows, document request flows and two-way active communication in citizen query language

Integration with Existing PCMC Systems including ERP, complaint management, payment systems, property tax, water tax, e-Gov applications, document repositories and other approved PCMC systems

Multilingual AI Enablement for Text, Audio, Image & Document Understanding including Marathi, Hindi, English and extendable Indian regional languages for citizen queries, voice notes, images, documents and service responses

Admin Dashboard, Reports, Analytics & Real-time Citizen Support Portal including live chat support, bot mode ON/OFF, human handoff, operator assignment, SLA monitoring, escalation, reports and audit trail

WhatsApp-native Payments & Transaction Workflow Integration including payment initiation, payment status tracking, successful/failed transaction trail, reminders, reconciliation-ready logs and WhatsApp-based payment communication

AI-based Document Generation & Sharing including payment receipts, NOCs, acknowledgements, grievance receipts, passes, permits, certificates and QR-based verification-ready documents shared through WhatsApp