Financial BO

Services

Miscellaneous Services

Appointment of an agency for providing WhatsApp Business and Chatbot solution to MP DISCOMs

Madhya Pradesh Madhya Kshetra Vidyut Vitaran Company Limited

Bhopal, Madhya Pradesh

Amount: ₹15.5 CrCloses: 19 Jan 202612 Jan 2026

Corrigendum

Closed

Corrigenda

Corrigendum

1 updatesLatest on 12 Jan 202612 Jan 202619 Jan 2026

Updated dates

Bid Submission End19 Jan 202612 Jan 2026

Bid Opening20 Jan 202613 Jan 2026

Download Ends19 Jan 202612 Jan 2026

Tender Value

₹15.5 Cr

EMD Value

₹1 L

Closing Date

19 Jan 2026, 3:00 pmClosed

Tender Inviting Organisation

Name

CGM(Proc)

Address

Corporate Office Nishtha Parisar Govindpura Bhopal

Work Description

Appointment of an agency for providing WhatsApp Business and Chatbot solution to MP DISCOMs

Tender Information

Tender ID

2025_MKVVC_463673_3

Reference Number

MD/MK/04/1244

Tender Type

Open Tender

Product Category

Miscellaneous Services

Period of Work

1140 days

Location

Bhopal

Source Website

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Eligibility / Pre-Qualification

As in Tender

Documents Required

6 documents required · 6 mandatory

Fee

RequiredReceipt of Tender Fee and EMD or Exemption Certificate (.pdf)

PreQual/Technical

RequiredAll schedules and Annexures of Tender (.pdf)

RequiredAll Financial statements as required in Tender (.pdf)

RequiredPower of Attorney or Board Resolution copy (.pdf)

RequiredTender Acceptance letter (.pdf)

Finance

RequiredPrice bid (.xls)

Fee & Financial Details

Tender Fee Amount

₹11,800

Tender Fee Exemption Allowed

Yes

EMD Fee Amount

₹1 L

EMD Fee Exemption Allowed

Yes

Important Dates

Last Activity

6 Feb 2026

Published

5 Jan 2026

Bid Opening

20 Jan 2026

Download Starts

5 Jan 2026

Download Ends

19 Jan 2026

Submission Starts

5 Jan 2026

BOQ Preview

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Project Design, Chat Bot development, Customization and Integration Cost with Discom IT systems like Billing, CRM etc. and any other system as required for successful implementation

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Platform License Cost including Payment Orchestration (PG Router) Enterprise - wide License for all 3 Discoms

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Charges for migration of complete existing Whatsapp Business Solution

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Charges for development, deployment & Enhancement of existing Chatbot with new UI & UX

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Monthly (support & maintenance) fixed charges for maintenance, upgradation & Platform Hosting and AI Services on Cloud

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Charges for Whatsapp Message Utility Category

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Charges for Whatsapp Message Service Category

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Item Wise BoQ

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BoQ_Ver4.0

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Name of the Bidder/ Bidding Firm / Company :

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PRICE SCHEDULE (This BOQ template must not be modified/replaced by the bidder and the same should be uploaded after filling the relevent columns, else the bidder is liable to be rejected for this tender. Bidders are allowed to enter the Bidder Name and Values only )

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NUMBER #

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Project Design, Chat Bot development, Customization and Integration Cost with Discom IT systems like Billing, CRM etc. and any other system as required for successful implementation

•

Platform License Cost including Payment Orchestration (PG Router) Enterprise - wide License for all 3 Discoms

•

Charges for migration of complete existing Whatsapp Business Solution

•

Charges for development, deployment & Enhancement of existing Chatbot with new UI & UX

•

Monthly (support & maintenance) fixed charges for maintenance, upgradation & Platform Hosting and AI Services on Cloud

•

Item Wise BoQ

•

BoQ_Ver4.0

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Name of the Bidder/ Bidding Firm / Company :

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NUMBER #

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Charges for Whatsapp Message Utility Category

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Charges for Whatsapp Message Service Category

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Stage Documents

Stage Summary Snapshot

stage.html

html • 0.03 MB

Documents

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Tender Page Snapshot

details.html

html • 0.03 MB

NIT Documents

Tendernotice_1.pdf

PDF • 1.02 MB

Work Item Documents

TS-1244.pdf

Tender Documents • 0.95 MB

Amendment1st.pdf

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