Provision of catering services on General Minor Unit (Tea Stall) No. T/8 (location in between Column No. 8 & 9) at PF No.4/5, Tatanagar Railway Station for a period of 5 years.

Essential - The bidder must have minimum annual turnover of 3 times of indicative License fee in any one of the previous three financial years from catering business. The Bidder would submit audited balance sheet and profit and loss account or income tax returns of previous three (3) financial years . i.e. 2022-23, 2023-24 & 2024-25 duly certified by the Chartered Accountant. The bidder shall submit duly filled up Techno Commercial Experience of the Bidder Form at Annexure A4 on the basis of Tech1 duly certified by Chartered Accountant, the format of which is given in Annexure 4 of the document section.

The balance sheet and all other financial documents attested/certified by CAs to substitute fulfilment of Financial Eligibility Criteria should be with UDIN, failing which the offer is likely to be rejected without any further reference.

Essential - The bidder must have profit or loss + accumulated reserves + share capital of minimum Rs.3 lakhs in the previous three financial years i.e. 2022-23, 2023-24 and 2024-25. The bidder shall submit duly filled up Techno Commercial Experience of the Bidder Form at Annexure A4 on the basis of Tech 2 duly certified by Chartered Accountant, the format of which is given in Annexure 4 of the document section.

The balance sheet and all other financial documents attested/certified by CAs to substitute fulfilment of Financial Eligibility Criteria should be with UDIN, failing which the offer is likely to be rejected without any further reference.

Legal status of the bidder (Essential) - The Bidder should be either an individual or sole-proprietor firm or a Company incorporated under the Companies Act, 2013 or a Partnership Firm registered under the Partnership Act, 1932. The bidder shall furnish self - attested copy of Government approved identify Proof, such as AADHAAR CARD.

Experience of Catering Business(essential)-The Bidder should have a minimum of Three (3) years of catering business experience. The Bidder shall submit a copy of Articles of Association / Partnership Deed where catering/hospitality/food and beverages is covered under the main Objects clause of the agreement.

The bidder should upload Self declaration form for techno Commercial Experience as per the format given in Annexure A5 of document section.

The Declaration of Solvency as affidavit in non-judicial stamp paper of Rs. 100/- to be submitted as per format given in Annexure A/8 of document section to be attested by notary. The successful bidder shall submit the original prior to execution of agreement.

Mandatory Information for eligibility of the bid and all other mandatory requirements like Permanent Account Number ,GSTIN registration, FSSAI etc to be uploaded as per format given in Annexure A/2 along with enclosures.

Domicile of the bidder with reference to the location of the GMU (desirable) Preference will be given to the bidder having domicile certificate for the municipality / district/state under which jurisdiction the station is falling as per the scoring criteria in the Techno-Commercial bid document. Self-attested Proof of domicile to be attached

The form Annexure-A/2 should be filled by the bidder along with all supporting documents as stipulated in the relevant rows. Failure to adhere to the format will lead to rejection of bid.

The bidder should submit Annexure A-1 i.e. covering letter comprising the bid.

The ceiling Limit for Minor units (as per clause no. 13.4 of catering policy 2017 ), applicable for all bidders will be as follows: A licensee will be allowed to hold a maximum of 05 (Five) minor catering units per division. Trolleys are also treated as a separate unit as per catering policy 2017 and will be counted for the purpose of celling limit of 05 (Five) units. The bidders should submit an undertaking on nonjudicial stamp paper of Rs. 100/- duly notarized. (Annexure-A/3).

EVALUATION

Such bids which clear the 'test of responsiveness' will be called "responsive bids" and only responsive bids shall be considered for evaluation. Evaluation of Bids shall be done by Railway through a committee comprising of members as per the delegation of powers decided by Railway. No Bidder shall have the right to challenge the decision of the committee

Contacts during Bid Evaluation

Bid shall be deemed to be under consideration immediately after they are opened and until such time Railway makes official intimation of award/ rejection to the bidders. While the Bids are under consideration, Bidders and/or their representatives or other interested parties are advised to refrain from contacting by any means, Railway and/or their employees / representatives on matters related to the Bids under consideration. However, when Railway calls for any information / clarification, it should be supplied by the Bidder expeditiously failing which his/her tender application shall be summarily rejected.

Selection Process

The responsive bids shall be evaluated in the following manner

Scrutiny of bids for Minimum Eligibility such bids that meet with the eligibility criteria will be called "eligible bids

The eligible bidders will be evaluated techno-commercially and awarded a Techno-commercial score to assess the capability of the eligible bidder(s) on the basis of scrutiny of information provided in Annexure -A/4 (Tech form 1 to Tech Form 3) and scoring scale at Annexure-A/5

The highest techno -commercial score (HTS) secured by any of bids will be the base Techno -Commercial index

All bids whose techno-commercial score is more than or equal to 50% of HTS will be "Techno-commercially qualified "for consideration of Railway Administration

Price bids will be opened for "techno-commercially qualified "bids only. The date, time and venue of opening of price bid will be intimated only to the" techno-commercially qualified bidders."

Highest priced bid will be selected for award of contract.

In the event of highest price being the same for more than one bid, bid with higher techno-commercial score should be considered for award of contract

After selection, a Letter of Award (the "LOA") shall be issued by Railway to the Selected Bidder and the Selected Bidder shall, within 7 days of the receipt of the LOA, sign and return the duplicate copy of the LOA in the acknowledgement thereof. In the event the duplicate copy of the LOA duly signed by the Selected Bidder is not received by the stipulated date, Railway may, unless it consents to extension of time for submission thereof, the Earnest Money of such Selected Bidder. Thereafter there shall be re-tendering. It is clarified that in case the selected bidder refuses to accept the LOA, the earnest money it will be forfeited and it will be debarred from participating in the bidding process for all catering contracts over Indian Railways Including IRCTC for a period of five (5) years. This is without prejudice to the rights of Railway administration under the law of contract.

After acknowledgement of the LOA as aforesaid by the selected bidder, it shall execute the license agreement as per Master License Agreement with Railway within the period of 15 days of the receipt of the LOA. The selected bidder shall not be entitled to seek any deviation in the license agreement

The Licensee (selected bidder) shall be required to submit a security deposit as per article -5 of the Master License Agreement

Railway will provide space for erecting the stall. The licensee (selected Bidder) shall be required to fabricate the modular stall as per the specifications design and material. authorized and approved by Railway and commence business within 30 days of receipt of communication informing provision of space from Railway . The Commencement date of License will be the date of erection or stall or 30 days from the date of receipt of communication informing provision of space from Railway , whichever is earlier

If the highest bidder (H1) withdraws or fails to take up or to start the contract, his/her earnest money shall be forfeited and, he/she shall be debarred by Railway for further participation in all catering contracts over Indian Railways including IRCTC for a period of Five (5) years

INSTRUCTIONS TO BIDDERS

General Conditions of Bidding

Railway is desirous of receiving bids for the award of License to the highest eligible bidder, who satisfy the evaluation criteria of Railway as per bid condition.Each Bidder ( Individually) is eligible to submit only one bid for the award of License

The Bid document are to be digitally signed.

Railway shall not be liable to pay any interest on the Earnest Money.

The earnest Money of unsuccessful Bidders shall be returned, without any interest as promptly as possible on acceptance of the bid of the successful Bidder or when the selection process is cancelled except in the case of the selected Bidder whose Earnest Money shall be retained till it has provided a security Deposit under the License agreement for the entire license period

Any condition or qualification or any other stipulation contained in the bidding documents shall render the Bid liable to rejection as a non-responsive Bid.

Any information contained in the Bid shall not any way be construed as binding on Railway, but shall be binding against the Bidder, if the License is subsequently awarded to it on the basis of such information

Railway reserves the right not to proceed with the Bidding process at any time without notice or liability and to reject any or all Bid (S) without assigning any reasons

Railway reserves the right to forfeit the Earnest money if:

Railway reserves the right to forfeit the Earnest money if: (a) At any time a material misrepresentation is made by the Bidder or (b) The bidder does not provide, within the time specified by the Railway, the supplementary information sought by Railway for evaluation of the Bidding Documents, or (c) Any ambiguity , non clarity and / or apparent mistake of the Bidder, as determined by Railway. Such misrepresentation/improper response shall lead to the disqualification of the Bidder. If such disqualification/ rejection occurs after the bids have been opened and before issue of LOA and the highest bidder gets disqualified / rejected then, Railway reserves the right to. (i)Invite the short - listed Bidders to match the highest bidder/ Submit their bids on accordance with clauses in Chapter-3 of Section B. (ii)Take any such measure as may be deemed fit in the sole discretion of Railway, including annulment of the Bidding Process

Any queries or request for additional information concerning this Document shall be submitted in writing or by fax and e-mail to the officer designated in clause 2.3.5 below. The envelopes/ 4.1.10 communication shall clearly bear the following identification/ title: "Clarification for tender notice number _______________ due on_____________"

Any corrigendum has been issued to bid notice, the 4.1.11 corrigendum page must also be submitted along with the bid document

The bidder is fully responsible for all the information/details furnished in the bid document submitted by him. Railway reserves the right of rejecting the bid without assigning any reason if it is found that the bidder has been given wrong information/ details in the bid document at any time either 4.1.12 before or during the finalization of the bid. If Railway finds that the bidder has obtained the license by giving wrong information / details in the bid document, Railway has the right to annul the license and terminate the license agreement treating the same as material branch of contract.

The tenderer shall submit along with the tender document, documents in support of his/their claim to fulfil the eligibility criteria as mentioned in the tender document. Each page of the copy of documents/ Certificates in support of credentials, Submitted by the tenderer,shall be self-attested/digitally signed 4.1.13 by the tenderer or authorised representative of the tendering firm. Self-attestation include signature, stamp and date on each page. Only those documents which are declared explicitly by the tenderer as "documents supporting the claim of qualifying the laid down eligibility criteria" will be considered for evaluating his/their tender

SPECIAL CONDITIONS OF CONTRACT - I

Menu, Quantity and Rates for Janta meals standard Breakfast , tea/coffee etc provided by Railway Board / Zonal Railway/

A - La- Carte Items to be sold at rates & weights as approved by Railway from time to time.

Railway may change the rates & weights of standard items from time to time and the licensee shall abide by the changes.

SPECIAL CONDITION OF CONTRACT - II

(HYGIENE AND QUALITY PARAMETERS FOR STATIC CATERING STALLS ON PLATFORMS) Hygiene and Quality Parameters for Kitchen, Food Handling, Cleanliness, Packaging The manual on quality for food and personal hygiene will define good hygiene practices to be followed in the base kitchens, refreshment rooms, food Plazas, food handling in mobiles and catering services, at stations. All personnel should be aware of their food and personal hygiene responsibilities, and must have adequate training to maintain the highest standard of food and personal hygiene. Hazard Analysis Critical Control Point, HACCP, is a food handling and operation approach which promotes food safety by Identifying food hazards and applying and monitoring necessary control measures at points critical to safety. The HACCP approach is being actively encouraged for ensuring food hygiene. It is necessary to maintain high level of cleanliness within the food premises (where food is stored, prepared and processed) and to ensure that prepared and raw food is kept separate. The Licensee is expected to follow the above mentioned approaches.

Food should be placed 18 inches above the ground, in an area free from contamination

All food contact surfaces should be cleaned and sanitized after every use

Remove all waste materials deposited on the grates and shelves

No smoking or pan or tobacco chewing should be allowed in the premises

No cobwebs of dust should gather on walls, windows, doors, rooftops and skylights

Maintain Weekly schedule for thorough cleaning

Leftover food items should be condemned.

Step will be taken to ensure that cross- contamination does not occur during delivery, stock rotation and storage

Correctly place and use refrigerator/deep freeze.

2.1.10 Proper packing of foods with packaging grade materials

Only potable water should will be used for drinking , food preparation , drink dispensers and ice making wherever 2.1.11 necessary water will be filtered and treated on site to ensure all water for these uses is potable.

Food preparation equipment and utensils should be cleaned immediately after use.

All staff handling food will wear suitable clean protective clothing/uniform

Protective headgear will be worn to ensure hair and dandruff do not contaminate food or surfaces.

Annual medical examination of all staff has to be ensured and a fitness certificate issued

Skin lesions, boils, rashes, cuts and discharge from any site are hazardous and can contaminate food with food poisoning 2.1.16 bacteria. Such staff members should be excused from food handling till cured.

Scrupulous personal cleanliness is essential to clean food handling and the highest standard must be achieved and 2.1.17 maintained at all times by those responsible for food storage , preparation , cooking and services

Food should be touched by hand only when there is no alternative and hand cleanliness is the basic rule of hygiene.

Nails must be kept short and scrupulously clean and not bitten. Nail varnish is not permitted

Skin cleanliness is essential. Therefore a daily bath or shower is recommended

Food or drink should not be consumed while working in food 2.1.22 handling areas.