Selection of System Integrator (SI) for Supply, Installation, Commissioning, Implementation and Support for IT Applications and Infrastructure for BEST

Part (A) ERP and MBC System Licenses

Full Use - ERP Application Users

Self Service Users

Payroll User's Employee

Billing Module, Meter Mgmt., Revenue Mgmt. and Customer Services with Smart Meter data processing for revenue realisation in the ERP (MBC)

License fee for Asset Maintenance Solutions

License for other system integration with ERP

License fee for ERP developers

Unified Consumer Self Sevice Portal with chatbot and mobile adoptable (Consumer Portal Application including inbuilt Analytice)

Document Management System

Business Intelligence & warehousing with Advanced Consumer Analytics modles (Reporting and Dashboarding Management)

Call Centre Application

Consumer Relarionship Management

Database as per application solutions

Digital Signature and deployment for all desired Utility Purchaser Users

Implementation and integration of Metering, Billing and Collection (MBC) System. Core electrical Utility Solutions Lake/Business Warehouse/Analytics, and other Utility solutions

Installation and Administration activites for complete implementation and support activities for ERP

AMC of the Software (5 Years)

Part (E) Complete Setup of world class customer call centre along with all desired solutions

Automatic Call Distributor

Router (with HA) for routing the calls to call centre and PRI lines

Customer Call Centre Seating with workstations including UPS

Call Recording Software

Customer Relation Management Software

Computer Telephony Integration Software

Interactive Voice Response Software

Softphone Software

Headsets (with Noise cancellation)

Toll-free number (one time)

Network LaserJet (B/W) Printers

Hardware Server for Application and Database

Local Area Network (LAN) connectivity

LAN Switches (HA) Level -II

Router for MPLS/ VPN Network

UPS & Battery System (2/5 kVA UPS)

IDF/MDF Floor Mount Racks

(CCC) Additional Items/Material if any

IVR (Intelligent Voice Recognition)

7 No PRI Lines with MuX – With Minimum 30 Channels.

AMC/FMS for 5 Years