Annual Maintenance Contract for Hardware (Desktop Computer, Printer and UPS) & CCTV Solution available at all offices under Baroda City Circle.

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 2 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

Tender No.: BCC T 116 (n) Procure Tender ID:282598

The Superintending Engineer. MGVCL, Baroda City Circle Office, invites “On line Tenders “(e-

tendering) only from registered Bidders having GST registration for “Annual Maintenance

Contract for Hardware (Desktop Computer, Printer and UPS) & CCTV Solutions at available all

offices under Baroda City Circle.’’ Tender Papers & Specifications etc. may be down loaded

from Web site https://mgvcl.nprocure.com (for view, down load and on line submission) and

GUVNL / MGVCL web sites www.gseb.com & www.mgvcl.com (for view & down load only).

The tender documents will be downloaded from https://tender.nprocure.com/support Tender ID

No.: Tender document can also be referred on Web sites. www.gseb.com / www.mgvcl.com. It

is compulsory for all bidders to submit the tender documents only online. Note: Price Bid must

be submitted On-Line only and not in physical form allowed.

Sr. Description

1 Tender No.: BCC T 116 (Tender ID : 282598)

2 “Annual Maintenance Contract for Hardware (Desktop Computer, Printer and UPS) & CCTV

Solution at available all offices under Baroda City Circle.’’

3 Estimate Cost : Rs.9,81,960.00 (With

4 Tender Fee in Rs. (nonrefundable) Rs. 1,000.00 + 18% GST

(Total 1180.00)

5 Earnest Money Deposit amount in Rs. Rs.

Last date of on-line Tender submission. 23.03.2026

(Up to 18.00 hrs.)

Date & time of opening of the Preliminary bid opening

(Up to 11.00 hrs.)

Date & time of opening of on-line technical bid opening(Technical Stage)

(At 11.00 hrs.)

Tentative date of on line opening of price –bid 27-03-2026

(At 11.00 hrs.)

10 Bid Validity 120 Days

 The Earnest Money Deposit will be paid through NEFT/RTGS/Online Only Tender without EMD

and tender fee shall be rejected. Two separate UTR No. Receipt for tender fee and EMD

should be submitted online at Technical Bid. The company reserves the right to reject

any or all tenders or accept any tender without assigning any reason thereof.

 Every bidder has to inform their GSTIN No. at the time of payment of applicable fees.

AS PER THE NOTICE OF THE INVITATION OF TENDER (NEWS PAPER ADVERTISEMENT), THE

TENDER IS INVITED BY E-TENDERING (ON– LINE ) MODE, FOR WHICH FOLLOWING CONDITIONS ARE

MANDATORY AND ANY DEVIATION WILL BE FOUND IN THAT CASE, THE TENDERS / OFFER WILL BE

OUTRIGHTLY REJECTED AND NO ANY FURTHER COMMUNICATION IN THE MATTER WILL BE

[A] All the relevant documents as mentioned in Page No. 08 of tender (here under) are required to

upload scanned copy of original documents (Notarized/Self attested copies of original – as specified

in tender document) in Electronics form (in PDF format only) at respective stage in n-procure

only (i.e. Preliminary Stage & Technical Stage). Tender Fee & EMD Fee documents must be

uploaded online (i.e. If payment through NEFT/RTGS/On-Line, Receipt with UTR No. & if

payment through cash than the original MR Copy).

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 3 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

[B] Required as mentioned in Page No.: 08 of commercial terms and condition of online tender

should be uploaded in technical stage of online bid. In case of non-attachment of mandatory

document or attachment of wrong document, bid may be rejected at discretion of MGVCL.

[C] Bidders are requested to submit price – bid (Schedule – B) in on-line (e-tendering form) only.

This is mandatory. If price bid is submitted in physical form, same will not be opened / considered

and only on-line submitted price bid will be considered for evaluation.

Note:- Bidders should be in touch with websites https://tender.nprocure.com/support &

www.mgvcl.com for information regarding revision/corrigendum/Amendment in tender till due

date of online submission and thereafter. No separate information shall be sent in this regards

and also not publish in newspaper.

Any technical questions, information and clarifications that may be required pertaining to this

enquiry should be referred to the THE SUPERINTENDING ENGINEER (O&M)- CITY CIRCLE OFFICE,

MADHYA GUJARAT VIJ COMPANY LTD.,NAVLAKHI COUMPOUND, RAJMAHEL ROAD, VADODARA.

To view the PDF file please use “Acrobat Reader” software which can be downloaded from “Adobe

In case bidder needs any clarification or if training required for participating in online tender,

they can contact the following office:

(n) Procure Cell

(n) Code solutions-A division of GNFC Ltd.,

403, GNFC Info tower, S.G. Road, Bodakdev

Ahmedabad – 380054 (Gujarat)

Email: [email protected]

Other Terms & Conditions as per detailed tender document

It shall be sole responsibility of the bidder that uploaded original scanned documents (in pdf

form) remain legible and should not be password protected.

For and on behalf of MGVCL,

Superintending Engineer (O&M)

MGVCL: Baroda City Circle

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 4 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

IMPORTANT CONDITIONS

1. All the relevant documents as per requirement of the Tender must be submitted in

Online format along with the Tender Fee, EMD Documents (i.e. If payment through

NEFT/RTGS/On-Line, Receipt with UTR No. & if payment through cash than the

original MR Copy) on OR before due dateand time.

2. Any deviation found in Data / Details / Documents will not be considered and no any

further communication in the matter will be entertained.

3. Bidders are requested to submit price – bid (Schedule – B) on-line only and not to

submit the price bid in physical form. This is mandatory. If price bid is submitted

in physical form, same will not be opened and only on-line submitted price bid will

be considered for evaluation.

4. It is mandatory for all the bidders to submit their tender documents by Online form

Only viz. on-line (e-tendering) in schedule time. If tender documents submitted inonly

physical form, in that case the same tender will not be considered.

5. The Techno-Commercial bid shall be opened on-line at date and time mentioned in

the tender notice, if possible. Technical and pre-qualification bid details specification

will be opened first and subject to evaluation based on the qualification criteria

contained in the individual bid document. Price bids of bidders who are assessed and

declared as substantially technically responsive on evaluation of the technical bid will

be opened for commercial evaluation.

The tender offer shall be submitted in time specified in the following manner:

The bidder has to submit their bid in Online form only along with Tender Fees and

EMD Documents (i.e. If payment through NEFT/RTGS/On-Line & Cash, Receipt with UTR No.

& if payment through cash than the original MR Copy)

Tender fee is Rs. 1000.00 plus 18% GST = Rs. 1180.00 (Rs. Eleven Hundred Eighty Only)

(Non-refundable) as notified in the tender notice should invariably be paid by way of

NEFT/RTGS/On-Line & Cash otherwise offer will be ignored out rightly. Indian Postal

Orders (IPO’s) & Cheques & DD are not acceptable.

7. EARNEST MONEY DEPOSIT:

E.M.D. Rs. 9820.00 is payable by NEFT/RTGS/On-Line in favour of the MADHYA

Gujarat Vij Company Limited to following bank detail.

Techno- Commercial Bid (Online Only)

In this part of bid, bidder will have to furnish guaranteed technical particulars in

regard to all requirement details of Technical Specification Schedule and

confirmation of terms and conditions and its addendum/corrigendum, if any, along

the purchaser may be able to examine whether the offer submitted is technically

acceptable or not and also confirm to our commercial terms and conditions. The

bidder has to submit alsothe bid document duly signed & stamp on each page.

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 5 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

First the EMD and Tender Fees documents will be opened at Preliminary stage & if the

documents towards payment of EMD are found OK then Online Technical Bid will be examined for

Technical evolution, which may please be noted.

8. MGVCL (Baroda City Circle, Navlakhi compound) BANK DETAILS:

Name of Company : Madhya Gujarat Vij Company Limited

Bank Name : Bank of Baroda

Bank Account Number :

IFSC Code : BARB0KHANDE (Fifth letter is Zero)

Branch : Khanderao Market, Vadodara

Type of Account : Current Account

Cheques / DD/BG are not acceptable. No Interest will be allowed/paid against payment of E.M.D.

 All the Bidders shall be required to pay EMD, except those who are exempted as per

Industries & Mines Department, GoG New Purchase Policy Resolution No.:

SPO/1095/2636(97)/CH dated 23.09.1997 for Small and Micro Scale Industries.

 In cases, where EMD need not to be paid, valid exemption Certificates duly

notarized has to be uploaded at Preliminary stage (With Tender fee documents)

as per the Tender Terms and Conditions.

(a) "The Micro and Small Scale Industrial (Service) Units registered under Small Scale Industries of

Gujarat State and holding subsequent registration with CSPO /NSIC / DGS&D, Registration

Certificates for the item under Tender will be eligible for exemption from payment of EMD on

submission of duly notarized copies of their UDYAM REGISTRATION CERTIFICATE only out of SSI/MSME

Part-II/Udhyog Aadhar, Udyam Registration Certificate shall remain valid from 1st April 2022 OR

from the date as amended in future with time to time Notification issued from Ministry of Micro,

Small & Medium Enterprises (MSME), Govt. of India & CSPO / NSIC /DGS&D Registration Certificates

“In case of UDYAM REGISTRATION CERTIFICATE / Udyog Aadhar Memorandum, the certificate should

indicate the service of related group of item (i.e. Section M, Division 71 or 74, Group 711 or

having NIC 5-digit code of 71100(Architectural and engineering activities and related technical

consultancy) or 74909 (Other professional, scientific and technical activities n.e.c.) It is to be noted

that out of SSI/MSME Part- II/Udhyog Aadhar/Udyam Registration Certificate- only UDYAM

REGISTRATION CERTIFICATE shall remain valid from 1st April 2022 OR from the date as amended in

future by the with time to time Notification issued from Ministry of Micro, Small Medium Enterprises

(MSME), Govt. of India]"

No relaxation shall be given to the bidders of outside Gujarat state even though have above

certificate. No relaxation shall be given to the Gujarat based bidders having on one registration

number from Government of Gujarat but no subsequent registration with NSIC registration

certificates for the item under tender.

All the "SSI" and "NSIC/CSPO/DGS&D" registration certificates Documents furnished along with the

tender submitted by the bidders having Small, Cottage & Tiny industrial units registered under small

scale Industries of Govt. of Gujarat should have clear validity as per the tender and should

invariably be renewed as per the norms of "SSI" "NSIC/CSPO/DGS&D" registration certificates

Otherwise they shall have to pay E.M.D. and no exemption will be granted.

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 6 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

Tenders submitted without Earnest Money Deposit by the contractor/firms, who are not eligible for

any exemption, will be rejected without entering in to further correspondence in this regard and no

reference will also be made. Tender submitted without EMD shall be rejected out rightly.

 The above valid certificates should indicate the name of works / services of tender.

Provisional Registration Certificates are NOT allowed.

 EMD will be released only on payment of security deposit in respect of successful bidder

whereas the same will be refunded to others on finalization of the tender/ placement of

order to successful bidder.

 Wherever in the tender, the rate for security deposit and performance guarantee is

Stipulated as 10% Et 5%, the same shall be relaxed to 6% & 3% respectively for Small, Cottage

and Tiny works units registered with Govt. of Gujarat (DIC) and also holding Subsequent

registration with NSIC/CSPO/DGS&D registration certificates for the 'Work/services and

complying the conditions as above.

Note: - Bidders should be in touch with websites https://tender.nprocure.com/support &

www.mgvcl.com for information regarding revision / corrigendum / Amendment in

tender till due date of online submission and thereafter. No separate information shall

be sentin this regards and also not publish in newspaper.

Any technical questions, information & clarification that may be required pertaining to this

inquiry should be referred to The Superintending Engineer (O&M), MADHYA GUJARAT VIJ

COMPANY LTD., Regd. Office, Baroda City Circle Navlakhi Compound, Rajmahal Road,

MGVCL reserves the right to reject any OR all tenders without assigning any reasons thereof.

For and on behalf of Madhya Gujarat Vij Co Ltd.,

Superintending Engineer (O&M)

MGVCL: Baroda City Circle, Baroda.

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 7 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

TENDER TERMS AND CONDITIONS

1. Qualifying criteria:

1. Experience of having successfully completed similar type of AMC works during last 7 years

ending last day of month previous to the one in which applications/tender are invited should

be either of the following: -

a. Three similar completed works costing not less than the amount equal to 40% of the

estimated cost.

b. Two similar completed works costing not less than the amount equal to 50% of the

estimated cost.

c. One similar completed work costing not less than the amount equal to 80% of the

estimated cost.

2. Average Annual financial turnover during the last 3 years, ending 31st March of the previous

financial year, should be at least 30% of the estimated cost.

3. The bidder shall have requisite resources (details enclosed) in terms of professional

competency and financial soundness to complete AMC Works i.e. number of ATPM Kiosks,

number of persons employed, PF no. , PAN/VAT number, GST number etc.

Bidder shall possess PF code, ESI No, labour license (which could be obtained on award of

contract and the bidder shall be responsible for compliance of all labour legislations.

4. The agency must have registered office anywhere in India.

5. The bidder shall provide necessary evidences in support of meeting above qualifying

requirements like copies of purchase order, relevant certificates, balance sheets, annual

turnover of last 3 years duly certified by Chartered Accountant, PF numbers, manpower

details etc. These documents are to be submitted with the Bid.

6. The contractor shall have a separate Provident Fund Code of RPFC in the name of company.

The contractor, who does not possess such separate P.F. Code, shall not be considered for

acceptance of tender. The contractor has to submit such certificate showing P.F. Code along

2. Scope of the Work/Services for Computers and Printers:

I. Comprehensive Maintenance Service covering supply and cost of the Spares. The term

‘maintenance’ shall also include rectification of all hardware and software and network

problems/defects and also include cost of all parts/repairs/replacements necessary for

the proper maintenance/functioning of the aforesaid systems. No extra charges for any

general wear and tear/spare parts, etc. shall be liable to be made by the MGVCL.

II. Replacement of Parts: Where the parts/components have failed or damaged due to any

reason (irrespective of any reason), then replacement of those parts/components

including monitor, SMPS, motherboard, processor, hard disk, wires, cables, cards,

circuit boards, mouse & keyboard, Paper Feeder Assembly, printer Teflon, Fuser

Assembly, heater, Power cable, data Cable, RJ-45 connectors, Power Adaptors, logic

card, fuser Assembly etc. and any other components as required, shall be replaced free

of cost. You have to maintain the records for replacement of new spares machine wise

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 8 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

The contract will include repair/replacement of all defective parts i.e. motherboard,

graphics/sound/ Ethernet/modem /SCSI/ other cards, HDDs, FDDs, CGA/VGA/ SVGA/XGA

monitor, key board, mouse, hard disk media house, CD-ROM Drive, DVD ROM Drives,

Multi Media Kit etc. and other spare parts of the computer, printer and accessories.

Printer head, Scanner head and CD Writer head etc. are all part of maintenance contract

and would have to be replaced if defective during the period of maintenance contract.

III. Quality of Replacement of Parts: Where any items/parts/components need

replacement, the same shall be replaced with the same make, specification and brand

of item / component /part. In case the hardware’s brand / model have become

obsolete or not readily available in the market, the same shall be replaced with

equivalent or higher-end model of the faulty parts/components. The part which

replaced twice shall be replaced with new one at third time.

All LaserJet printer and Laptop parts so replaced should be new original parts of the OEM

depending on the item under contract.

The equipment to be taken out to the workshop for repair with proper permission of the

competent authority officer would be at the bidder’s own risk and expenses

IV. AMC Exclusion Clause: AMC shall not cover the consumables like Printer ribbons,

Ink/Toner cartridges, UPS battery, cartridge drum of laser printers etc.

V. Repair and maintenance of computers and associated peripherals, like, printers, UPS and

associated hardware, including removal of virus from PCs, loading of Systems and

Application software, taking PC in ISMS Domain, Removal of complaints related to

hardware, Operating system and office productivity software (including formatting of

hard disks as and when required with data backup and restore) and virus scanning and

VI. The systems that are not serviceable by the agency due to obsolescence of technology

or non-availability of parts/components/assemblies will be withdrawn from the

maintenance contract. The decision of MGVCL regarding non-availability and

obsolescence of technology will be final. Withdrawal of such systems shall be

communicated to the agency and equivalent maintenance charges shall be deducted

from the amount due to the agency.

VII. Facility Management System: AMC will also include providing the Facility Management

System including software/specialized software installation/OS installations

ensuring/configuring network connectivity on all clients/configuring outlook emails on

all clients wherever required. The details of the Facility Management Services required

are given below.

a. Installation/Reinstallation of operating systems

(XP/Vista/2007/Windows7/Windows11) , standard software applications such as ERP – e-

Urja, Office automation software, SUN Java for ERP, installation of patches and service

packs of OS/ AV, up gradation of OS/AV etc. and installation/ reinstallation of any sort of

software for office purpose as per requirement.

b. Clients connectivity, resource sharing etc.

c. installation & checking for proper functioning of Antivirus software in all installed

PCs at various locations

d. General Management – create users, user accounts and Access rights for files and

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 9 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

e. Device Management – Reconfigure (when Needed) and manage devices /peripherals,

Rearrange / regroup resources according to user needs from time to time

f. Disk Management – Manage disk space, mirroring, disk partitions, fragmentation etc.

g. Contractor shall assist in the recovery of data up to the extent possible in case

of Hard Disc crash or any other problem

h. virus scanning and cleaning from the system and formatting of Hard Discs as and when

required and loading all necessary software. Necessary licensed software’s will be

supplied for this purpose. Attached devices to the PCs also shall be brought in to service

in case the OS is reloaded for attending any problem

i. Trouble shooting of problems related to operating system viz. various Processes / system

hanging, spool jobs stuck in the queue etc. Preparing & maintaining a log for daily

problems and the diagnosis offered.

j. Up gradation / Maintenance and implementation of various released patches as and

when required and keeping track of the same.

k. Installation/ Reinstallation/ Updating of Browsers.

l. Configuration of mail client (Outlook Express/ Microsoft Outlook). Taking back up/data

transfer of mail client.

m. Configuration of IP address for desktops. The necessary details will be provided by

n. Updating of AV, Programs as per MGVCL’s /GUVNL’s license agreement with its supplier.

o. Trouble shooting and attending network connectivity related problems over LAN

installation/ Shifting of office automation equipment’s like projectors, MFDs, Computer,

Printer etc. at various locations as per requirement. (During VIP visits, Meetings,

Functions & other presentations). Contractor shall provide Crimping tool, toolkit and

LAN tester to each service engineer at mentioned all the locations.

Also blower shall provide by vendor for preventive maintenance

p. Securely backing of Data during formatting of Desktop/ Transfer of data in mail client

Checking of LAN connectivity which includes Switch, hub, LAN cables also crimping of RJ

connectors whenever, demanded by our IT staff

q. Taking of computers into the domain of MGVCL, installation of CA

VIII. The firm would put Sticker on each of the system being maintained by them. The

sticker should contain PO No, Asset Number, Contact No of Service engineer and email

id/phone no of AMC Vendor

IX. Required diagnostics, documentation tools & test equipment for maintenance

shall be brought by the Bidder at no extra cost

3. Scope of the Work/Services for CCTV:

X. Comprehensive Maintenance Service covering supply and cost of the Spares. The term

‘maintenance’ shall also include rectification of all hardware and software

problems/defects and also include cost of all parts/repairs/replacements necessary for

the proper maintenance/functioning of the aforesaid systems. No extra charges for any

general wear and tear/spare parts, etc. shall be liable to be made by the MGVCL.

XI. Replacement of Parts: Where the parts/components have failed or damaged due to any

reason, then replacement of those parts/components including Camera, DVR/NVR,

Switch, hard disk, CPU ,Motherboard, wires, cables, cards, circuit boards, mouse &

keyboard, Power cable, data Cable, connectors, Power Adaptors, Ups Battery & card

etc. and any other components as required, shall be replaced free of cost. You have to

maintain the records for replacement of new spares separately.

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 10 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

The contract will include repair/replacement of all defective parts. All part of

maintenance contract and would have to be replaced if defective during the period of

maintenance contract.

XII.Quality of Replacement of Parts: Where any items/parts/components need replacement, the

same shall be replaced with the same make, specification and brand of item /

component /part. In case the hardware’s brand / model have become obsolete or not

readily available in the market, the same shall be replaced with equivalent or higher-

end model of the faulty parts/components.

All parts so replaced should be new original parts of the OEM depending on the item

under contract.

The equipment to be taken out to the workshop for repair with proper permission of the

competent authority officer would be at the bidder’s own risk and expenses

XIII. AMC Exclusion Clause: AMC shall not cover the Armored Data (Video)/Power/control

cable & UPS Battery. If required bidder should provide solution as per MGVCL

XIV. MGVCL do the annual rate contract of Armored Data (Video)/Power/control cable,

digging, laying etc. connection with camera & make it operational with necessary setting

will be the scope of bidder with the co-ordination with ARC(annual rate contract)

awarded Bidder.

XV. Repair and maintenance of cameras and associated peripherals, like UPS and associated

hardware, including removal of virus from PCs, loading of Systems and Application

software(VMS), complaints related to hardware, Operating system and office

productivity software (including formatting of hard disks as and when required with data

backup and restore) and virus scanning and cleaning.

XVI. Facility Management System: AMC will also include providing the Facility Management

System including software/specialized software installation/OS installations

ensuring/configuring network connectivity on all clients/configuring. The details of the

Facility Management Services required are given below.

a. The Server/NVR/DVR shall make continuous recording of all cameras for 24 hrs x 7 days with

hardware should have adequate storage for a period of 60 days. System Integrator should

provide the exact storage calculation. If necessary, additional storage in form of hard

disk drive shall be informed by the bidder and additional Materials to be provided to

complete the AMC to fulfill MGVCL requirement without

any cost by Bidder.

b. Service Engineer has to visit monthly one day at each Location where AMC of CCTV

System installed. Also Service Engineer has to report to Circle Ast Manager(IT)/Junior

Programmer(IT) once Each location Visit completed & before month end and when as

required basis as directed by Circle Ast Manager(IT)/Junior Programmer(IT) on

monthly/weekly/needed basis. Service Engineer has to check Necessary setting of

CCTV surveillance system & take backup of recording of every visit as decided by

MGVCL official.

c. During AMC the firm shall maintain the system and keep the items mentioned in tender

schedule in perfect working condition. Resolve any issues regarding the CCTV system and

take necessary corrective actions to bring it back to desired working conditions.

d. The contractor shall ensure the proper working of recording of the video obtained from the

CCTV cameras and necessary backup has to be taken in the form of DVD/CD OR any

storage media/device in the regular interval as instructed by MGVCL Engineer-InCharge.

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 11 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

The provision of DVD/CD OR any storage media/device shall be in the scope of work of

e. Video clippings of recordings, if required for any incident, it is to be retrieved from the

system by the firm’s technician and copied on a CD/DVD as per the directive of MGVCL

Engineer-in-Charge. However, CDs/DVDs for this purpose will be provided by MGVCL. The

video footage should neither be copied in any external memory device nor be supplied to

external parties without the knowledge of MGVCL Engineer In Charge.

f. Splicing/Network cable crimping, Termination related issues of Ethernet cables & OFC cables

and power adapters of Cameras and Encoders are covered under this AMC contract.

g. Maintenance of cable connectivity between cameras located at different locations shall

include maintenance of cable, termination device ,fixing rack, network device/ network

cable etc. and their power supply arrangements at the camera end and also includes

maintenance of media converter, termination device, network switches etc. and their

power supply arrangements

h. The vendor shall consider the CCTV system and equipment’s along with it such as the

monitors, PC, network device, power supply arrangement, recording devices, servers etc.

as a whole and ensure proper working of all the equipment for ensuring effective

functioning of the CCTV system.

i. Test equipment, tools, ladder, cleaning material etc. shall be the responsibility of the

j. In case of corruption or damage to the Program/Data due to any reason, the replacement

and reprogramming shall be the responsibility of the contractor and is covered under the

scope of this contract.

k. Any features existing in the system which are not activated (e.g. Camera Patterns, selection

of presets, schedule recording’s default PTZ presets etc.) will be activated by the firm’s

technician whenever it is required.

l. In case any camera needs to be shifted to a new location for some reason, then the

contractor’s staff shall carry out the necessary shifting work of cameras as per the

direction of the engineer-in charge of MGVCL. Dismantling the cameras along with mount

from the original location, fixing the cameras with mount at the new location,

terminating the cables on the cameras at the new location, Testing and commissioning of

the shifted cameras at the new location shall be carried out by the contractor at his own

cost. Cost of supply and laying of cables and conduits in such cases shall be borne by

m. The bidder shall be responsible for any defects that may develop under the conditions

provided by the contract and under proper use, arising from any faulty materials, design

or workmanship such as corrosion of the equipment, inadequate quantity of materials to

meet equipment requirements, inadequate contract protection, deficiencies in circuit

design and/or otherwise and shall remedy such defects at his own cost when called upon

to do so by the engineer-in charge of MGVCL.

n. Software should be able to trigger & pop up Real Time videos on trigger of any Video Analytic

Alarm. The software should be able to record for all the cameras with time stamping. If

required centrally VMS software through remote location/subdivision camera recording at

remote server should be installed by vendor as and when required without any cost. The

VMS integration should be done by awarded contractor o. The digital conversion should

ensure secure and ready video access from virtually anywhere on MGVCL network.

Authorized personnel should be able to check the images of specific locations, people,

and events, anytime and anywhere, without reviewing countless hours of video

p. The proposed Solution should allow MGVCL officials to locally and centrally monitor its

facilities from a remote location on a personal computer/monitor/IPhone/IPad/Android

to MGVCL officials from MGVCL, Head office, Vadodara. Any kind of setting done by

q. The Solution should capture, store, and analyze digital Video images with audio (if

Available) to enable central monitoring, increase operational efficiency, reduce

Liability, minimize risk and secure people & property.

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 12 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

r. Device Management – Reconfigure (when needed) and manage devices /peripherals,

Rearrange / regroup resources according to user needs from time to Time.

s. Contractor shall assist in the recovery of data up to the extent possible in case of

Hard Disc crash or any other problem.

t. Configuration of IP address for desktops/NVR/DVR/Camera. The necessary details will be

provided by MGVCL.

XVII.The firm would put Sticker on each of the location being maintained by them centrally. The

sticker should contain PO No, Asset Number, Contact No of Service engineer and e-mail

id/phone no of AMC Vendor

XVIII. Required diagnostics, documentation tools & test equipment for maintenance shall

be brought by the Bidder at no extra cost.

Any other instrument/equipment/services, which are not explicitly mentioned above or in the price

bid but deemed necessary for the successful and satisfactory performance of complete system in all

respects, shall be in bidder’s scope. Any other routine services and maintenance as needed to keep

the system up and healthy.

4. Service Level

I. Service Engineer:

A. The said personnel shall be well versed in solving day-to-day problems encountered in

the hardware and software and shall be capable of installing the software. They shall

all be equipped with maintenance kits comprising tool box, multi meter, one

external hard disk drives, one pen drive, diagnostic software and external CD

ROM/combo drives including device driver software and any other tools & tackles

required for carrying out such services.

B. Service Engineer should not duplicate the driver-software, nor share the product keys

or license information available with this office, nor make them available for other

use outside the purview of this office. All such software media if taken from the

MGVCL library should be returned on day-to-day basis. The Service Engineer will

maintain secrecy of the data and applications being used by the various user

departments in MGVCL.

C. Additional service engineer may have to be deployed on a particular day or during a

particular period depending upon the number of pending complaints, multiple

failures in a day -without any additional cost- required to maintain the systems in

time without any additional cost by vendor

D. The travelling expenses of engineers will be borne by the firm

E. Service Engineer deployed by your firm should be suitably qualified and trained for

the job intended to be performed by them.

F. Service Engineer should be conversant with local language “Gujarati” in addition,

they should have working knowledge of Hindi, so as to interact with end users.

G. Service Engineer should be extremely polite with employees and should be able to

address end user IT Hardware issues.

H. Permanent replacement of Service Engineer is allowed once only during the Contract

period. After that the service engineer replacement attracts to penalty.

I. You shall provide the ID Cards to the Service Engineer. While on duty, ID card

should be hung around his/her neck in such a way that it is easily visible.

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 13 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

J. Coordinator will have to be employed by the agency to ensure smooth working with

different offices.

K. The integrity of Service Engineer should not be doubtful.

L. Serious action shall be initiated against the agency if any of the Service Engineer

deployed by you misbehaves with any of the employee of MGVCL or gets into any act,

which could hamper the image of MGVCL.

M. The Service Engineer will conduct in a decent manner all the time. The service

providers would be responsible for his/her good conduct, antecedents

and any intentional damage caused to MGVCL by him/her.

N. The Service Engineer will not involve in any altercation or quarrel with the employee

of MGVCL. He/she will not use any

abusive/unparliamentarily/threatening language. His/her behavior should always be

O. The Service Engineer would be allowed to work provided him/her performance is of

high quality. In case of non-performance ,misconduct, misbehavior, doubtful integrity

or any other reason, he/she would be taken out of the project and necessary

suitable replacement acceptable to MGVCL will have to be provided by the

bidder immediately.

P. Person below the age of 18 years shall not be employed for the work.

Q. The Service Engineer will intimate JP/AM (IT), Circle Office, MGVCL for each and

every call attended by him.

R. MGVCL will carry out independent checks, as required with respect of above.

S. Service engineer deputed in MGVCL shall not be work with any other agency and also

do not engage in any private work. If such case will found during the contract period,

the service engineer will be fired from here with single notice. Also penalty for the

same will be levied.

T. Service engineer has to regularly need to attend the office and has to punch the

attendance in online system of the Baroda City Circle office. If the Service Engineer

is on leave due to any of the reason, vendor has to provide substitute. Vendor has to

report the same one day prior before service engineer proceeding for leave. And has

to provide contact details of the substitute.

U. Complaint feedback/ performance report: - The contractor will maintain all records

of the complaints in a Register. The format of the register is enclosed as per MGVCL

official provided. Details of all minor/ major, routine/ preventive repair/

maintenance job undertaken shall be entered into the history sheet. All complaints

shall be logged and counter signature of the user/IT Staff shall be obtained on the

complaint log sheet/ log book/ register after rectification of the defect.

II. You shall provide services for the repair and maintenance of the equipment to be

maintained during the normal working hours of the MGVCL viz. 10.00 A.M. to 6.30 P.M,

Monday to Saturday excluding Sundays, 2nd/4th Saturdays and Gazzetted holidays.

However, in special circumstances, the Contractor may be required to provide such

services on holidays also.

III. You must stock frequently needed spares at our premises to minimize the down time. List

and quantity of such spares to be kept in IT Department as shown in following table.

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 14 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

Sr. Material/Spares Description Quantity (Nos.)

01 500GB /1TB SATA HDD@7200RPM or higher 02/02 =

02 2 GB DDR2 RAM or higher

03 18.5" LCD Color Monitor which support s 1024x768

04 Optical Scroll Mouse

06 107 Keys Key board or Multimedia Key Board

09 Power Cables

10 Printer Cables

11 RJ-45 LAN Connectors

12 Laser Jet Printer

13 Mother Board i3/AMD 03/03

Any cost incurred towards transportation of the faulty / repaired as well as standby

equipment shall be borne by vendor.

5. Call Attendance and Rectification

[A] Stationed Location: Stationed location is the MGVCL Office where your resident

engineer is seating. It covers all the MGVCL offices of this particular place.

a) You have to attend the complaints on the same day (if the complaint is lodged by

5.00 PM) or latest by next working day 12:00 PM of lodging of complaint at the

stationed location.

b) The complaint is to be resolved/rectified within 24 hours (including holidays) of

lodging of complaint.

[B] Remote location: Remote location is the MGVCL offices other than the stationed

location offices.

a) You have to attend the complaints latest by within 24 hrs of lodging of complaint at

the remote locations.

b) The complaint is to be resolved/rectified within 48 hours (including holidays) of

lodging of complaint.

In case of Major complaints/faults, the equipment shall be set right and restored in working

condition within 7 days from the date of reporting of fault. Major complaints/faults means

faults that causes equipment in non-working condition e.g. ROM/RAM/Hard disk/Mother

board/SMPS failure etc. However, after deciding that it is a major fault, a standby unit

shall have to be provided by the Contractor as under:

1. Station Location : Within 01 working days.

2. Remote Location : Within 02 working days.

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 15 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

So that the work of the user / Section does not suffer. The provision of standby unit does not

absolve you from the responsibility of repairing the fault early.

On hand inventory of assets has to be done by the vendor along with one person from the MGVCL IT

within 20 days of award of work. At the time of taking over the machines under AMC, the vendor

should take note of the following:

1. Machines which are working will straight away come into AMC from the date of

signing of contract.

2. For the machines which are non-working , vendor will advise the parts to be

repaired/ replaced so as to make these machines functional. MGVCL will get these

repairs/replacements done on their cost from the vendor for which payment on actual basis

would be made. After these repairs/replacements, the machines would come under AMC.

Vendor has to submit the estimate for nonworking or faulty equipment.

3. AMC will cover the entire configurations of the machine. At the time of taking

over of the assets under AMC, responsibility of AMC of these functional parts

automatically get transferred to the vendor.

4. Non-working and obsolete machines would not be covered under AMC and

would be advised for condemnation. No payment would be made for these.

Joint inspection of assets has to be done by the contractor person along with one person from the

Circle Office IT person of MGVCL within 20 days of award of work at site for assessing the

serviceability and On hand inventory of the CCTV system. At the time of taking over the machines

under AMC, the vendor should take note of the following:

5. CCTV equipment which are working will straight away come into AMC from the date

of signing of contract.

6. For the CCTV equipment which are non-working , vendor will advise the parts

to be repaired/ replaced so as to make these machines functional. MGVCL will get

these repairs/replacements done on their cost from the vendor for which payment on actual

basis would be made. After these repairs/replacements, the machines would come under

7. AMC will cover the entire configurations of the CCTV equipment. At the time of

taking over of the assets under AMC, responsibility of AMC of these functional parts

automatically get transferred to the vendor.

8. Non-working and obsolete machines would not be covered under AMC and

would be advised for condemnation. No payment would be made for these.

7. Handing Over

I. The Contractor shall provide services for minimum ten working days beyond the

date of expiry of the contract without any extract cost so that all the equipment

under maintenance contract is handed over to the next contractor.

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 16 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

II. Any equipment not made available in working condition on the last

working day of the contract period shall be rectified/repaired by the

Contractor within the next ten working days failing which the equipment

shall be got rectified from alternative sources and the cost thereof shall be

deducted from the last quarter payment.

III. The payment for last quarter would, however, be made only on successfully

handing over the Desktop Computers, in a condition and status not less than that

in which they were taken over, to the next year’s contractor. However if the

defects, shortcomings noticed during next year’s Handing over/Taking over are

not set right by the successful bidder of this tender then the same will be done

by the MGVCL through other means and cost towards that would be

deducted from the last quarter bill to be paid to them.

I. It has to be ensured by the AMC Vendor that all complaints are to be attended to within

stipulated time described in clause-4 above. In case of failure to attend to the

complaint within stipulate times, MGVCL shall have the right to impose penalty of ₹

300 for each day per equipment after SLA period.

II. AMC value of faulty equipment for every working day of delay up to a maximum of 20% of

AMC value of faulty equipment. Once the maximum is reached, MGVCL may consider

the termination of the order

III. Complaint where equivalent standby equipment is required, it should be provided

within 24 hours of lodging the complaint for Field offices and within 02 hour for CCC

and CPC failure to do the same would attract a penalty of ₹300 per day per

equipment. AMC value of faulty equipment for every working day of delay up to a

maximum of 20% of AMC value of faulty equipment. Once the maximum is reached,

MGVCL may consider the termination of the order. Stand by equipment shall be for

the period of 07 working days only. After that the original one or new one shall be

IV. Following would attract a penalty of ₹300 per day per equipment of faulty

equipment for every working day of delay up to a maximum of 20% of AMC value of

faulty equipment. Once the maximum is reached, MGVCL may consider the

termination of the order

a) If the standby equipment provided is of lower configuration and quality than the

faulty original equipment.

b) if the taken out faulty equipment not repaired to the satisfaction of the user

/ IT user and returned back.

c) if the taken out faulty equipment not returned back within a period of maximum

fifteen days after completely repairing upto to the satisfaction of the user /

V. Providing the standby equipment does not absolve you from the responsibility of

repairing/replacing the Original Equipment in time. If the Original Equipment is not

repaired/replaced within 07 days from the date of taken out of MGVCL, the same

would attract a penalty of ₹300 per day per faulty equipment for every working day

of delay up to a maximum of 20% of AMC value of faulty equipment. Once the

maximum is reached, MGVCL may consider the termination of the order

VI. If any unit under your maintenance remains un-repaired for more than a week. In

such case MGVCL will be free to get it repaired from Third Agency at your risk and

cost. The amount so paid to the other Agency will be deduced from the amount due

to you without any further intimation or correspondence in this matter

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 17 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

VII. If any equipment is not cleaned as per schedule, the same would attract a penalty

of ₹50 per equipment for every working day of delay up to a maximum of 20% of

AMC value of faulty equipment. Once the maximum is reached, MGVCL may consider

the termination of the order.

VIII. If preventive maintenance of any equipment is not carried out as per schedule, the

same would attract a penalty of ₹50 per equipment for every working day of delay

up to a maximum of 20% of AMC value of faulty equipment. Once the maximum is

reached, MGVCL may consider the termination of the order.

IX. If on hand Inventory and Asset Tagging of all the equipment are not carried within

20 days of award of the contract, the same would attract a penalty of ₹ 30 per

pending equipment for every working day of delay up to a maximum of 20% of AMC

value of faulty equipment. Once the maximum is reached, MGVCL may consider the

termination of the order.

X. Bidder is required to keep with him sufficient stock of spares for each item taken under

AMC at the beginning of the contract period. In case at any point of time during

contract, the vender is unable to re-pair any item under contract due to no

availability of parts or item declared obsolete by the OEM, the charges paid by

MGVCL for that particular item, since the beginning of the contract would be

deducted from next quarterly payment to the vendor. In addition, a penalty of ₹500

flat of item would also be deducted from next quarterly payment.

XI. If the contractor or his working people or servants shall break, deface injure or

destroy any part of machinery in which they may be working or premises,

the same shall be rectified by the contractor within seven days from the date of

receipt of letter from the MGVCL. In case or it is not attended within seven days the

engineer in-charge at his discretion can fix the cost of damage etc. and recover the

same from vendor bill or security deposit.

XII. If the service engineer is proceeding for leave, substitute has to attend the office.

Failure in provision of substitute in absence of regular Service Engineer, the penalty

of ₹400 per day shall be levied.

XIII. In case the RPFC's challan / receipt, as stated in clause no-(20), is not furnished;

MGVCL shall deduct 16 (Sixteen) % of the payable amount from Contractor's running

bill and retain the same as a deposit. Such retained amounts shall be refunded to

CONTRACTOR on production of RPFC challan / receipt for the period covered by the

related running bill.

XIV. For any loss or damage to the MGVCL installations due to faulty or poor

maintenance, the contractor shall be liable for compensation to the extent of

damage done. MGVCL taking shall have full authority to get the damage rectified at

the contractor’s risk and cost.

Value of each IT equipment is mentioned at Annexure-‘D’ for the purpose of penalty

Faulty Equipment means equipment which is malfunctioning or non-functioning and

requires repairing to bring it to in working condition. Value of IT Equipment mentioned in

Annexure-‘D’ is to be considered for calculating the penalty of faulty equipment.

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 18 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

9. Call Attendance Sheet in I-HAMS:

MGVCL has developed I-HAMS (IT-Assets Helpdesk and Management System). The system

will help to track inventory and movement of all the IT assets across MGVCL. It will further

work as single window for reporting any IT assets/hardware related complaints in the

system. The complaints can be tracked by the user, IT person and AMC vendor till its

I. Resident Service engineer of the AMC Vendor will operate and update the

ticket/complaints/call status in the Online I-HAMS on real time basis as and when

ticket is forwarded to Resident Service engineer Login by AM (IT), circle office for

further resolution.

II. System will automatically generate Call Attendance sheet for each complaint

attended/rectified by the AMC Engineer.

III. Penalty report as per SLA will be generated from the system.

IV. It is the responsibility of the Resident Service engineer to update call progress in the

I-HAMS on daily basis without fail. Any issues pertaining to non-updating of system

on daily basis will not be entertained later on.

10. Quantities (Nos. of Units):

The quantities indicated in the schedule are indicative and approximate and may increase up to

50% during the ONE Year Contract Period. Nos. of units to be attended will vary as per the periods

mentioned in Schedule- A. This is tentative and may have minor modification. Also in case of up-

gradation/obsolescence of an equipment or damaged system beyond repair, the maintenance for

the same will be terminated from next quarter. Similarly any new equipment over and above

mentioned in Schedule-“A” after warranty, may be added. This order will get modified to that

extent automatically on proportionate rate basis.

11. Cleaning of Equipment’s:

The firm shall also be responsible for deployment of necessary staff for regular cleaning of all

hardware using suitable cleaning material and equipment. Each equipment has to be cleaned once

in 3 months regularly. Servicing and cleaning of all machines using vacuum cleaner/air blower,

brush and soft muslin clothes. Cleaning of CD/DVD drives and checking of the head alignment.

A register shall be maintained showing the cleaning of each equipment and shall be produced to the

AM (IT) for Circle Office, MGVCL for verification, after the job. AMC Vendor obtain satisfactory

working certificate from the users after cleaning the system in the register.

12. All Spare Cameras / Software etc. other parts required for the running of the Surveillance

System with ZERO downtime, needs to be stocked and maintained with the vendor at all times.

13. Preventive Maintenance for Computers & Printers:

You have to carry out preventive maintenance of all the equipment at least once in a quarter for

which separate report must be submitted with quarterly bill duly signed by AM(IT) for Circle Office,

MGVCL The schedule of preventive maintenance shall be as follows:

I. Regular and thorough cleaning of the system from inside i.e. PCBs etc. by computer

grade air and computer grade liquid cleaning solution to remove dirt and dust which

hinders the cooling of PCBs during operation. The solution should be free from

moisture. Caution should be exercised to prevent the damage due to static charge.

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 19 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

II. Cleaning of all equipment(i.e. cabinets, monitors, keyboards, floppy drives, CD drives

etc.) using dry vacuum air, brush, and soft muslin clothes

III. Cleaning and lubrication of all connectors and contacts

IV. Carrying out the head cleaning of CD-ROM / DVD Drive and floppy disc drive by head

Cleaning disk and liquid cleaner.

V. Cleaning and lubricating of the door mechanism of the FDD with lubricant (Silicon

based lubricant only) lubricating the grounding strap of the HDD and head slider rails

of the printer with the same lubricant.

VI. Checking and correcting media inconsistency in respective of storage units.

VII. Running the test programmed to ensure quality print/ date reliability.

VIII. Checking of power supply source for proper grounding and safety of equipment.

IX. Ensuring the covers, screws, switches etc. are firmly fastened in respect of each

X. Updating OS patches / Antivirus if necessary.

XI. Scanning of all types of virus and elimination and vaccination of the same. XII.

Shifting of equipment within the building as and when required.

Satisfactory Prevention Maintenance completion certificates from all the users shall be obtained and

submitted at the end of each quarter

14. Preventive Maintenance for CCTV:

Preventive Maintenance: You have to carry out preventive maintenance of all the equipment

at least once in a month for which separate report must be submitted with quarterly bill duly

signed by Circle Asst. Manager (IT).

Preventive maintenance will be carried out during each quarter in consultation with the

Officials of MGVCL. Preventive maintenance will include inspection of each equipment, and

obtain a satisfactory working certificate from the user after maintaining the systems.

Following Preventive Maintenance should be carried out during the AMC:

Camera & Housing:

1. Camera / lens focus and auto iris adjusted properly.

2. Camera field of view is adjusted to customer’s requirements.

3. Camera / housing viewing window is clean, inside and out.

4. Camera lens is dust free.

5. Interior of camera enclosure is clean and dry.

6. Check operation of pan tilt, and zoom focus. Use controller in control room to check

7. Check the Date/Time of all cameras and Synchronize with the server.

8. Cleaning of all outdoor and indoor cameras dome/Bubble with soft cloth and Colin.

9. Check for video clarity of all cameras and take necessary corrective action if the

video is not proper/hazy.

10. Check the recording and playback quality of all cameras and the back-up period of

11. Check the satisfactory transmission of images to remote center (where applicable)

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 20 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

1. Check wiring and cable harnesses for wear and fray.

2. Check to make sure cable is dressed properly.

3. Check connectors and cable entry points for loose wiring.

4. Cat 6 cable is transmitting an adequate video signal to control room. Signal should be

free of distortion, tearing, hum-bars, EMI, and rolling, etc.

5. Make sure all Cat 6 cable connectors are working properly

6. Cleaning of all LAN switches installed in the field with a blower

7. Dressing of loose cables, if required, in the LAN switches, CCTV control room and any

Control Equipment:

1. Monitors are free from picture burn-in, and distortion.

2. Monitors have proper contrast and brightness.

3. NAS devices are functioning properly and provided distortion free recording.

4. Clean all monitor screens, control panels, and keyboards with a diluted cleaning

5. Check all coaxial connectors on the back panels for loose connections.

6. Check all power connections to insure AC plugs are not loose or power cables frayed

7. Cleaning of the server rack with a blower/Vacuum cleaner.

1. Check UPS voltage (Both input and output) and verify if within permissible limits. Check the

UPS battery Terminals for leakage and clean if necessary.

2. Checking of power supply source for proper grounding and safety of equipment.

3. Ensuring the covers, screws, switches etc. are firmly fastened in respect of each equipment.

4. Shifting of equipment within the building as and when required.

Over and above, During the Preventive Maintenance the Service Provider shall inspect/ check

the equipment and record the following in log book, which shall be verified and confirmed by

the designated MGVCL Officer.

a. CCTV Surveillance System: Any malfunctioning of the components.

b. Any other remarks regarding the Electrical System:

c. Any steps to be taken by MGVCL for working of system.

15. Contract Period:

One year, commencing from the date of order which may be extended for further period of 1 year,

provided MGVCL is satisfied with the services. However, the performance will be monitored during

the first SIX months and if the performance is not found satisfactory contract may be terminated.

16. Repeat Order (Extension of Contract Period):

The MGVCL reserves the right to extend the contract for further period of one year at the same

rate, terms and conditions of original contract and shall be binding to the contractor.

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 21 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

17. Terms of Payment:

Quarterly after rendering services for the quarter. You have to submit the bills in triplicate along

with advance stamped receipt at the end of each quarter addressed to Superintending Engineer,

In addition to the above, you shall have to submit following along your quarterly bills.

a) Challan / Receipt for the payment made to the RPFC for the preceding months

b) Call Attendance report from I-HAMS

c) Equipment Cleaning Report from I-HAMS

d) Preventive Maintenance Report from I-HAMS

Bills will be checked and verified by AM (IT) and processed for payment as per procedures of MGVCL.

Further, AM (IT) will certify that reports at sr. no. (b), (c) &

(d) Above are generated from I-HAMS only. The payment will be made within 30 days from

the date of submission of required documents/details. Payment will be made quarterly by

A/C payee cheque on receipt of Advance receipt from the contractor after observation of

SLA and penalty deduction.

18. Statutory Variation:

Any statutory increase or decrease in the taxes and duties subsequent to your offer if it takes place

within the original contractual delivery date will be to the MGVCL’s account subject to the claim

being supported by documentary evidence. However, if any decrease takes place after the

contractual delivery date, the advantage will have to be passed on the MGVCL.

MGVCL shall make available relevant documents/manuals required for executing the work to

engineers posted at site. However, non-availability of these documents shall not be a constraint in

executing the contract. These documents/manuals are property of MGVCL and shall not be used for

any other purpose. Further to this, information and data stored in the server, PC etc, are property

of MGVCL and shall not be copied / altered in any case.

20. Liabilities:

The MGVCL does not accept any responsibility as regards to Factories Act, Workmen Compensation

Act, Minimum Wages Act or any other acts or rules, which is concerned with the labors. You will be

fully responsible for the persons/labors engaged by you, for any activities to be completed as per

scope of this contract.

Necessary payment and liabilities of your employees will be your responsibility, irrespective of

payment received from MGVCL or otherwise.

You will have to submit the list of the persons along with their full permanent address, who are

Engaged by you for this project.

The contractor shall indemnify and keep indemnified the MGVCL and every officer and employees

of the MGVCL and also Engineer -In-Charge and his staff against all actions, proceedings, claims,

demands, costs and expenses whatsoever arising out of or in connection with the matters referred

in above clauses and elsewhere and against all actions, proceedings, claims, demands, costs and

expenses which may be made against the MGVCL by any workman/ employee of the contractor or

any sub-contractor and / or from any liability may arise to any workman / employees of the

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 22 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

contractor or any subcontractor under any laws, rules or regulation having the force of law

including but not limited to claims against the owner under employees’ compensation Act,

The employee’s Provident Act 1952, and / or the contract Labour (Abolition and Regulation) Act

1979. The MGVCL shall not be liable for or in respect of or in consequence of any accident or injury

to any workmen or other person in the employment of the contractor or his sub-contractors, and

the contractor shall indemnify and keep indemnified the MGVCL against all such damage and

compensation and against all claims, demands, proceedings costs, charges and expenses

whatsoever in respect thereof or in relation thereto.

21. Statutory Compliance under Provident Fund:

I. The firm should fulfill/comply with the provisions of EPF & Misc. provisions Act,

and Employees Provident fund Scheme, 1952 by the contractors in respect of

employees engaged by them for performing the works of MGVCL. The Contract price

shall be deemed to include all costs towards the same. A copy of all documents

related to all such registration shall be submitted to Owner by CONTRACTOR for

II. The CONTRACTOR shall strictly comply with the provisions of Employees Provident

Fund Act as applicable. The CONTRACTOR shall deposit Employees and Employers

contributions to the RPFC every month. The CONTRACTOR shall furnish along with

each running bill, the challan / receipt for the payment made to the RPFC for the

preceding months.

III. In case the RPFC's challan / receipt, as stated above, is not furnished; MGVCL shall

deduct 16 (Sixteen) % of the payable amount from Contractor's running bill and

retain the same as a deposit. Such retained amounts shall be refunded to

CONTRACTOR on production of RPFC challan / receipt for the period covered by the

related running bill.

22. Care of works:

From the commencement to the completion of the installation work, the contractor shall take full

responsibility for the care thereof and of all temporary work and in case of any damage, loss or

injury to work or to any part thereof or to any temporary work due to any cause whatsoever shall at

his own cost repair and make good the same, so that at completion the work shall be in good order

and conditions and inconformity in every respect with the requirements of the contract. The

contractor shall take every practicable precaution not to damage or to cause injury to any adjoining

or other properties or to any person. However, even if any damage or injury occurs, the contractor

shall be responsible in meeting the necessary claims and demands as may be required.

You shall be liable for and shall indemnify the employer against all losses, expenses, or claims

arising in connection with the death or injury to any person employed by the contractors or

employee of owner for this work; unless caused by any acts or default of the employer. You shall

be liable for and shall indemnify the contractor against all losses, expenses or claims arising in

connection there with.

A. The contractor shall indemnity the Company against any claims which may be made

under the workman’s compensation Act, 1923, or any statutory modification or

otherwise for or in respect of any damages or compensation payable in consequence of

any accident or injury caused, by fault of contractor & sustained by any workmen or

other person on the employment of the contractor. In every case in which by virtue of

the provisions of subsection (1) of section 12 of the workman’s Compensation Act,

the Company is obliged to pay compensation to a workman employed by the contactor in

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 23 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

execution of the work, the Company will recover from the contractor the amount of

compensation so paid, and without prejudice to the rights of the Company under

subsection 12 of the said Act, such amount will be paid back to the Company in 30 days,

failing which the Company will be at liberty to recover such amount of any part thereof

by deducting it from the dues by the Company to the contractor under this contract or

otherwise. The Company shall not be bound to contract any claim made against either of

them under Section 12, subsection (1) of the said

Act, except on written request from the contractor & upon his giving to the Company

full security for all costs for which the Company might become liable in consequence

for entertaining such claims.

B. The contractor named in the contract shall indemnity the Company against all claims

based upon injury or death to any person in the employment of the contractor or sub

contactor, or to the third parties under paragraph

(a) 2 or condition no.47 to the extent of any sums recovered under the insurance policy.

C. On occurrence of the accident which result on the death of workman employed by the

contractor, which is so serious as to be likely to result in the death of any workman, the

contractor shall within 24 hours of happening of such event intimate in writing to the

Engineers of the Company the fact of such accidents. The contractor shall indemnity the

Company against all loss or damage sustained, by the Comp any resulting directly or

indirectly from his failure to give intimation in the manner aforesaid including penalties

or fine if any, payable by Company as a consequence of Company’s failure, to give

notice under workman’s compensation Act or otherwise to confirm to the provisions of

the said Act in regard to such accident.

You shall have to insure against liability to Third Parties for any death or personal injury and

loss of or damage to any physical property, including your property, other than the works

arising out of performance of the contract and occurring before the issue of the last defect

liability certificate. Such Insurances shall be effected by you before starting any work at the

site & should be valid up to completion or extended period of work completion.

25. Workmen’s Compensation Fund and Employers Liability Insurance:

The contractor shall cover all his manpower under Workmen’s Compensation Fund and under the

Liability Insurance.

The contractor shall employ adequate number of experienced staff at site for daily

supervision and for maintenance of various registers and records required under the law and

contract. No payment for supervision shall be admissible.

Contractor to Indemnify the Company

The contractor shall indemnify and keep indemnified the Company and every officer and

employees of the Company and also Engineer-In-Charge and his staff against all actions,

proceedings, claims, demands, costs and expenses whatsoever arising out of or in connection

with the matters referred in above clauses and elsewhere and against all actions,

proceedings, claims, demands, costs and expenses which may be made against the Company

by any manpower of the contractor or any sub-contractor and / or from any liability may

arise to any workman / employees of the contractor or any sub-contractor under any laws,

rules or regulation having the force of law including but not limited to claims against the

owner under workman’s compensation Act, 1923. The employee’s Provident Act 1952, and /

or the contract Labour (Abolition and Regulation) Act

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 24 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

The Company shall not be liable for or in respect of or in consequence of any accident

or injury to any workmen or other person in the employment of the contractor or his sub-

contractors, and the contractor shall indemnify and keep indemnified the Company against

all such damage and compensation and against all claims, demands, proceedings costs,

charges and expenses whatsoever in respect thereof or in relation thereto.

Workmen’s Compensation and Employer’s Liability Insurance: -

Insurance shall be affected for the entire contractor’s for all the contractor’s employees

engaged in the performance of this contract. If any of the work is sublet to the sub-

contractor, the contractor shall require that he or his sub- contractor to provide workmen’s

compensation and employer’s liability insurance for the latter’s employees unless such

employees recovered under the contractor’s insurance.

The Company reserves the right to terminate this rate contract at any time during its tendency

without giving notice of termination or any reasons thereof.

The Company will be entitled to deduct directly from the bills, to be paid to the

Subcontractor and Laborers any sum or sums payable by contractor and which sum/sums the

Company is required to pay as a principal employer on account of contractor’s default in

respect of all liabilities referred to in above clauses.

Nothing in the contract document stated shall any wise constitute any workmen/ employees

of the contractor or any sub-contractor as or to be workmen/employee of the power, or

place obligation or liability in respect of any such workmen/ employee upon the Company.

NOTE: -The prevailing Act at the time of execution of work over and above act specified herein shall

be binding to the contractor

26. Industrial Labour Laws

Wages to be paid and time of payment etc. by the Contractor:- The contractor shall pay minimum

wages as prescribed by Labour Department Person below the age of 18 years shall not be employed

for the work. No female worker shall be employed in the night shift between 7.00 p.m. to 6.00 a.m.

Identity cards as prescribed under the factories Act with photo affixed thereto, the same for

identification of labour

27. Contractor Liable for all Damages:

Compensation for all damage done intentionally or unintentionally by contractor’s laborer,

whether in or beyond the limit of Company’s property, shall be estimated by the Engineer In-

Charge, or such other office, as he may appoint and the estimate of the Engineer In-Charge,

subject to the decision of the Engineer In-Charge, on appeal, shall be final and the contractor

shall be bound to pay the amount of the assessed compensation demand, failing which, the

same will be recovered from the contractor as damages or deducted by the Engineer in

charge from any sums that may be due to or become due from Company to the contractor

under this contract or otherwise.

The contractor shall bear the expenses of defending any action or other legal proceedings

that may be brought by any person for injury sustained by him owing to neglect of

precautions to prevent the spread of fire and he shall also pay any damage and costs that

may be awarded by the court if in consequence.

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 25 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

28. Failure to Execute the Contract:

On failure to execute the order placed on successful bidder, under the terms & conditions set forth

therein, to the satisfaction of MGVCL, the contractor will be liable to make good the loss sustained

by MGVCL. Under such circumstances, MGVCFAILURE TO EXCEUTE THE CONTRACT: On failure to

execute the order placed on successful bidder, under the terms & conditions set forth therein, to

the satisfaction of MGVCL, the contractor will be liable to make good the loss sustained by MGVCL.

Under such circumstances, MGVCL shall cancel the order and forfeit the SD. MGVCL may also go for

fresh order on other party at the risk & cost of successful tendered or may carry out

departmentally, debiting the cost to the successful bidder / contractor shall cancel the order and

forfeit the SD. MGVCL may also go for fresh order on other party at the risk & cost of successful

tendered or may carry out departmentally, debiting the cost to the successful bidder / contractor.

29. Site Visit:

The contractor is advised to visit the site and examine the sub-division consumer base and

geographical area, Where in the work is proposed to be carried out and to get himself fully

acquainted at his own responsibility for all information that may be necessary for quoting the tender

bid and entering in to contract. All cash and liabilities arising out of the site visit shall be at bidder

account. The shall satisfy himself before submission of his tender as to nature of the site, the

quantities and nature of work and the materials necessary for the completion of the work and the

means to access to the site, the accommodation he may require and in general shall himself

obtained all necessary information as to risks, contingencies and other circumstances which may

influence and effect his tender.

30. Goods & Services Tax (GST):

MGVCL GST Registration No. is 24AADCM7439H1ZE

The rates offered shall remain firm and exclusive of Goods & Service Tax as applicable. The

amount and rate (%) of GST as applicable should clearly be indicated separately. (GST means

all applicable Tax/Cess under GST Laws. GST Laws means IGST Act, GST (Compensation to the

State for Loss of Revenue) Act, CGST Act, UTGST Act and SGSCT Act, 2017 and all related

ancillary legislations). Contractor should charge GST in Invoice at the rate as agreed to /

mentioned in acceptance of tender only and any deviation in the same shall not be accepted.

Further, any additional liability of GST (later on due to wrong mentioning of GST rate, mis-

interpretation of HSN/SAC Code, etc.) over and above as charged in the invoice shall be

borne by the Contractor. However, any refund received by the contractor on account of GST

charged from the Company; such refund shall have to be passed on to the Company, along

with interest if any. Such refund along with interest needs to be passed on suomotu by the

contractor. Further, the Company has a right to recover the amount Of GST along with penal

interest at the rate of 15% per annum or interest/fees and penalty charged under GST Law,

whichever is higher if GST charged is not paid / short paid to the government or failed to

upload the details or uploads inaccurate particulars on GSTIN portal by the Contractor within

the stipulated time limit.

31. Evaluation of Tender

B in ONLINE MODE.

All tenders be evaluated on total end cost basis (i.e. including GST) of entire tender quantity

(i.e. total of all items). The bidder however will have to give the detailed breakup of the end cost

as per price bids. If more than one party is to be considered for placement of order, they will have

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 26 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

to match their end cost with L-1 end cost, who is technically acceptable. MGVCL reserves the right

to place the order as per its requirements.

32. Transportation

To and Fro Transportation of items and manpower required to carry out the work detailed above is

in the scope of the tenderer.

33. Additional Scope/work:

Any additional work beyond the scope enumerated in the work order above shall be carried out by

you only after written confirmation from the signatory of the work order. The Company shall not

entertain any claim or increase in the order value due to execution of such additional work beyond

the scope defined in the work order. Any such claim shall stand automatically null and void unless

accompanied with a formal amendment to the work order.

34. Safety Practices

a) The contractor shall take all precautionary measures in order to ensure the safety of

their personnel (his representative, workmen) working in the office while executing

b) The contractor shall ensure that unauthorized careless or inadvertent operation of

installed equipment, which may result in accident to their staff and /or damage to

the equipment does not occur.

c) The contractor shall take all precautionary measures in order to ensure the safety of

their personnel (his representative, workmen) working in the MGVCL Premises while

executing the work. Contractor should survey the site and gather the location details

of all CCTV components installation before executing the job. Contractor should

prepare the list of safety equipment and should provide the same to their service

engineer/personnel without fail for execution of the job. Contractor should ascertain

that safety equipment are used by their personnel on work and safety rules and

regulations are followed by them. e.g. Necessary safety belts, helmets etc. while

working above the ground level shall be used. Workers employed on handling items /

materials of toxic nature shall be provided with protective footwear and protective

goggles. Those engaged in chipping grooves wall and making bore holes shall be

provided with protective goggles etc.

d) All necessary personal safety equipment as considered adequate by the Engineer

should be kept available for the use of the person employed on the site and

maintained in a condition suitable for immediate use, and the bidder should take

adequate steps to ensure proper use of safety equipment by those concerned. All

suitable arrangements are to be done by the bidder and suitable scaffolds shall be

provided for workmen for all works that cannot safely be done from the ground, or

from solid construction, which can be done safely from ladders. Adequate

precautions shall be taken to prevent danger from electrical equipment and

installations. No materials on any of the sites of work shall be so stacked or placed as

to cause danger or inconvenience to any person or the public.

e) The contractor shall abide by all the prevailing safety rules and regulations. The

contractor shall observe the safety measures required to be undertaken for safety of

persons, manpower deployed, labor, public and properties at work site/premises,

during transportation to site/premises/contractor office etc. The contractor shall

provide all safety tools, safety training, safety glasses, safety jacket, safety

footwear, Personal Protective Equipment etc. required for the job to the manpower

deployed for the execution of contract. The contractor shall keep the MGVCL

harmless and indemnified in respect thereof.

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 27 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

f) The contractor shall ensure that unauthorized careless or inadvertent operation of

installed equipment, which may result in accident to their staff and /or damage to

the equipment does not occur.

g) The contractor shall abide by all the prevailing safety rules and regulations. The

contractor shall observe the safety measures required to be undertaken for safety of

persons, manpower deployed, labor, public and properties at work site/premises of

MGVCL, during transportation to site/premises/contractor office etc. The contractor

shall provide all safety tools, safety training, safety belts, face masks, helmets,

safety glasses, safety jacket, safety footwear, Personal Protective Equipment etc.

required for the job to the manpower deployed for the execution of contract.

Contractor should provide all safety items of standard quality & confirming to

relevant IS / BIS /

ISI standards, wherever applicable

h) Necessary safety measures shall be taken care of by the contractor for the on-duty

personnel engaged by him. MGVCL shall not be held responsible for any such accident

arising from compromising safety measures/negligence.

The contractor shall keep the MGVCL harmless and indemnified in respect thereof.For

any accident either fatal or non-fatal to the workers / any third party due to

nonobservances of the safety measures as per rules or due to lack of proper care by

the contractor’s labor, MGVCL shall not be responsible.

35. Termination of Contract:

The MGVCL, upon written notice of default to the contractor, shall terminate in the

circumstances detailed as under:

If, in the opinion of the MGVCL, the contractor fails to complete the work specified in the

scope of works given in Schedule-B within the time specified for the same in the contract or

within the period for extension has been granted by MGVCL to the contractor.

If, in the opinion of the MGVCL, the contractor fails to comply with any of the other provision

of the contract the MGVCL shall also be empowered to cancel the contract, if any deficiency

in erection work and or bad performance is noticed the work specified in the scope of works

given in Schedule -B within the time specified for the same in the contract or within the

period for extension has been granted by MGVCL to the contractor.

36. Jurisdiction

All questions, disputes or differences arising under out of or in connection with the Tender /

Contract if concluded shall be subject to the exclusive jurisdiction of the court under whose

jurisdiction the place from which the tender / Acceptance of tender is issued, is situated.

MGVCL as well as supplier / contractor will be bound by rules and regulation of Indian

37. Arbitration:

All questions, disputes or differences whatsoever which may at any time arise between the

parties to this agreement touching the agreement or subject matter thereof, arising out of or

in relation there to and whether as to construction or otherwise shall be referred to the

decision of the Sole Arbitrator, appointed by the MD of MGVCL, for that purpose, who shall be

a retired High Court Judge or retired District and Sessions Judge, and the decision of the said

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 28 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

Arbitrator shall be final and binding upon the parties. Reference to the arbitration shall be

governed by the provisions of Indian Arbitration & Conciliation Act. 1996 as amended from

time to time and the rules made there under.

38. Sub-Letting:

The Bidder cannot assign or transfer and sub-contract its interest/ obligations under the contract

to another contractor.

39. Conflict of Interest:

A bidder shall not have conflict of interest with other bidders for particular quoted item. Such

conflict of interest can lead to anti-competitive practices to the detriment of Procuring

Entity’s interests. The bidder found to have a conflict of interest shall be disqualified. A

bidder may be considered to have a conflict of interest with one or more parties in this

bidding process for particular quoted item, if:

a) they have proprietor/ partner(s)/ Director(s) in common; or

b) they receive or have received any direct or indirect subsidy/ financial stake from any of

c) they have the same legal representative/ agent for purposes of this bid; or

d) they have relationship with each other, directly or through common third parties, that puts

them in a position to have access to information about or influence on the bid of another

e) Bidder participates in more than one bid in this bidding process. Participation by a bidder

in more than one Bid will result in the disqualification of all bids in which the parties are

involved. However, this does not limit the inclusion of the components/ sub-assembly/

assemblies from one bidding manufacturer in more than one bid.

f) In cases of agents quoting in offshore procurements, on behalf of their principal

manufacturers, one agent cannot represent two manufacturers or quote on their behalf in

a particular tender enquiry. One manufacturer can also authorize only one agent/ dealer.

There can be only one bid from the following:

1. The principal manufacturer directly or through one Indian agent on his behalf; and

Indian/ foreign agent on behalf of only one principal.

g) a Bidder or any of its affiliates participated as a consultant in the preparation of the

design or technical specifications of the contract that is the subject of the Bid;

h) In case of a holding company having more than one independently manufacturing

units, or more than one unit having common business ownership/ management, only one unit

should quote. Similar restrictions would apply to closely related sister companies. Bidders

must proactively declare such sister/ common business/ management units in same/ similar

line of business.

i) Bidder shall not act in contravention/ violation to the provisions of competition act,

as amended from time to time.

40. Tagging of Assets

Tagging of assets has to be done by the vendor along with one person from the MGVCL IT preferably

within 20 days of award of work. Tagging should be done with non-removable and non-erasable

stickers with details of contractor’s name, work order number, Helpdesk e-mail ID, Contact Number

and date of work order.

Superintending Engineer (O&M)

MGVCL: Baroda City Circle

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 29 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

(TO BE SUBMITTED / FILLED IN ONLINE / e-TENDER FORMAT ONLY)

Subject: “Annual Maintenance Contract for Hardware (Desktop Computer, Printer and

UPS) & CCTV Solutions at available all offices under Baroda City Circle.’’

Reference: Tender Notice No. BCC T116 (Tender ID: 282598) Due on date: 23.03.2026

In connection with the above subject and reference I/ We confirm the following:

1. I / We, the under signed have read and examined the Tender’s terms and conditions in

tender mentioned under reference along with the Commercial terms and conditions.

2. I / We, declare that our Technical Bid is strictly in line with the Tender’s terms and

conditions specifications (except the deviations shown in Annexure of Technical Deviations

of this tender document).

3. Further, I / We also agree that additional conditions / deviations, if any, found in the

Commercial terms & conditions, our offer shall be out rightly rejected without assigning

any reason thereof.

Stamp & Signature of Contractor

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 30 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

(UNDERTAKING IN REGARD TO STOP DEAL / BANNED FOR BUSINESS DEALING / BLACK LIST

THEREOF PHYSICAL FORM IN TECHNICAL COVER ONLY).

Sub: Undertaking in regard to Stop Deal / Banned for Business dealing / Black List Thereof.

Ref: Tender No.: BCC T 116 (Tender ID: 282598)

signatory of M/S ______________________________________ here by certify that M/S

__________________________________________ and their proprietor / any partner / any

directors of the firm is not stop deal and/or banned for business dealing and/or black

listed by GUVNL and/or their any subsidiary company viz. GSECL / GETCO / DGVCL /

MGVCL / MGVCL / PGVCL.

Stamp & Signature of Contractor

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 31 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

(DECLARATION IN REGARDING CONFLICT OF INTEREST)

Ref: Tender No: BCC T 116 (Tender ID: 282598) Dated: 23.03.2026

“I / we declared that we do not have conflict of interest with other bidders for particular quoted

Name of Bidder / Manufacturer: ___________________________

Stamp & Signature of Contractor

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 32 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

Declaration Regarding Relationship with Employee

Subject: Undertaking in regard to relationship with employee thereof.

Ref: Tender No: BCC T 116 Tender ID

Authorized signatory of M/s _______________________________________________ declared that

any employee of MGVCL or his/her relative as defined in section 2(77) of the company’s act 2013 do

not have interest (i.e shareholding in company and share in partnership firm) of 10% or more in our

company/firm and if it is found than MGVCL will not deal with us.

Stamp & Signature of Contractor

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 33 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

(To be submitted in online mode) (UNDERTAKING IN REGARD TO QUOTED PRICE)

(All bidders will have to furnish the following undertaking duly filled in, for all the quoted

item/s of the tender along with online Technical)

We accept and undertake that Company is authorized to place LOA/Purchase Order at lower‘unit

ex-works price with GST on ex-works price’ than the ‘unit ex-works price with GST onex-works

price’ quoted/offered by us in the present tender of COMPANY for tendered item/(s) with

similar specifications as per the above tender of COMPANY, which is quoted/offered to other

subsidiary company of GUVNL, during the period of past 30 days from last date of submission of

this tender to next 30 days after the last date of submissionof bid of this tender by COMPANY.

We also understand that LOA /Purchase Order placed by one Subsidiaries of GUVNL on the basis

of above undertaking shall not be considered as ‘offered’ price for the tender items in

subsequent tender by other Subsidiaries of GUVNL, if it is not within period mentioned above.

√ I / We accepts above undertaking.

Stamp & Signature of Contractor

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 34 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

No. Name Of Location Under AMC Remarks

1 MGVCL Circle Office Vadodara City

2 MGVCL Division Office, Vishwamitri East

3 MGVCL Sub Division Office, Dandiabazar

4 MGVCL Sub Division Office, Indrapuri

5 MGVCL Sub Division Office, Karelibaug

6 MGVCL Sub Division Office, Mandvi 01 Service Engineer to

7 MGVCL Sub Division Office, Panigate

8 MGVCL Sub Division Office, Sardar Estate

9 MGVCL Sub Division Office, Tower

10 MGVCL Sub Division Office, Khodiyarnagar

11 MGVCL Vishwamitry East Laboratory

12 MGVCL Division Office, Lalbaug

13 MGVCL Sub Division Office, Baranpura

14 MGVCL Sub Division Office, GIDC Makarpura

15 MGVCL Sub Division Office, Lalbaug

16 MGVCL Sub Division Office, Manjalpur 01 Service Engineer to

17 MGVCL Sub Division Office, Tarsali

18 MGVCL Sub Division Office, Wadi

19 MGVCL Regional Store Office , Lalbaug

20 MGVCL Lalbaug Laboratory

21 MGVCL Division Office, Vishwamitri West

22 MGVCL Sub Division Office, Alkapuri

23 MGVCL Sub Division Office, Akota

24 MGVCL Sub Division Office, Fatehgunj

25 MGVCL Sub Division Office, Gorva

26 MGVCL Sub Division Office, Gotri

27 MGVCL Sub Division Office, Sama

01 Service Engineer to

28 MGVCL Sub Division Office, Vasna be deputed

29 MGVCL Sub Division Office, Atladra

30 MGVCL Sub Division Office, Laxmipura

31 MGVCL Vishwamitry West Laboratory

32 MGVCL Hi-Tech Laboratory

33 MGVCL Lalbaug Sub Store at West Div and Tandalja Vasna

34 MGVCL SCADA Control Centre and CPC at Gorwa

Total Service Engineer to be deputed during AMC

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 35 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

SCHEDULE-B PART-I

Sr. Particulars Qty. Unit Price Per Total Amount (Incl.

Sr. Particulars Qty. Unit Price Per Total Amount (Incl.

No. Unit (Incl. GST)

1 Intel Core i3 Processor/AMD Athlon 30 NOS. 1450

Processor OR Higher 500/300 GB HDD

OR Higher 2GB RAM OR Higher, 600 VA

UPS DVD RW, Optical Scroll

Mouse/Keyboard and UPS (Make

HCL/SIS/ACER/ZEBRONICS/DELL)

2 Laser Jet Printer (HP 243 NOS. 1800

3 HP Laser Jet, Cannon Laser Jet (MFP 26 NOS. 3000

4 Dot Matrix Printers 310 LX 54 NOS. 900

5 High Speed Scanner 39 NOS. 600

SCHEDULE-B PART-II

Sr. Particulars Qty. Unit Price Per Total Amount

Sr. Particulars Qty. Unit Price Per Total Amount

(A) Comprehensive Annual maintenance (LAB/SCADA)

1 Indoor Dom verifocal camera 24 NOS. 1400

2 16-Chhanel NVR 8 NOS. 2350

3 Storage HDD 4TB 4 NOS. 5200

4 Network 12U Rack wall mount 4 NOS. 4000

5 24 Port POE Switch 8 NOS. 4100

6 32 " Led TV with HDMI cable 4 NOS. 8000

7 1 KVA Online UPS 4 NOS. 5000

(B) Comprehensive Annual maintenance (ALL SDN)

1 Analog Day cameras: Dome Camera 32 NOS. 1400

2 Analog Night Cameras: Vandal Proof 6 NOS. 1400

Camera(outdoor)

3 Mass storage :4TB or higher External 5 NOS. 6500

USB/2TB HDD SDN

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 36 of

MADHYA GUJARAT VIJ COMPANY LIMITED

Reg. Office: Baroda City Circle,

Rajmehal Road, Navlakhi Compound, Vadodara-390

Web site: mgvcl.com

Corporate Identity E-mail:[email protected]

BCC T 116 (N) Procure ID :

4 Power Supply (Suitable for day and 1 NOS. 1210

night Camera as above) & PTZ camera

-Central Location

5 Rack 9U 5 NOS. 3500

6 Display: 32 Inch LED TV/24 INCH SDN 5 NOS. 7500

7 Intel@ Core i3-3220 CPU & 1KVA UPS 5 NOS. 6500

8 Analog 16-Channel Digital Video 1 NOS. 650

9 RS422 16 Channel combiner/splitter – 1 NOS. 2000

Total Schedule B Part II

Total Schedule B Part I

Total Estimate Price With GST

All above prices are including of GST & other taxes.

 The Rates are Inclusive of GST Tax. GST Tax shall be reimbursed on submission of all

documents, incl. submission of certified copy of challan as per latest prevailing laws of

executed amount.

 TDS for Income tax shall be deducted as per Govt. latest Prevailing Laws.

 I/We am/Are willing to carry out the work at ________ % (In word ________________

Percentage) above / below the Estimate Cost. Accordingly the total Amount of My/Our

Percentage) above / below the Estimate Cost. Accordingly the total Amount of My/Our

Tender works out to Rs.____________ (In Words._______________________________)

For and on behalf of MGVCL,

Superintending Engineer (O&M)

MGVCL: Baroda City Circle

Instructions to Bidder & Conditions of Contract for TENDER NOTICE No:- BCC T

Signature of Tenderer Company’s Round Seal Page 37 of