Call Center Services for Karnataka Sakala Services Act, 2011 and (Amendment) Act, 2014

The bidder should have handled at least 10 Call Centre engagements (work orders to be provided as documentary proof)

The bidder shall pay 2% of the tendered amount as EMD as per GO: FD 4 PCL 2008, Bangalore, dated:14-10-2008.

The bidder must be operating a call centre with a minimum of 50 seats in a single location anywhere in India. (Authorized signatory should provide an undertaking on the same and photograph of the Call-centre should be uploaded Sakala Mission reserves the right to inspect the premises to verify the same

The bidder should have an office in India with manpower of at least 25 permanent staff (Certificate from authorized signatory or the human resource manager)

The bidder should not be involved in any litigation that may have an impact of affecting or compromising the delivery of services as required under this contract. (Authorized signatory must provide an undertaking regarding the same)

The bidder should not be blacklisted/terminated by any Government organization/ agency for unsatisfactory past performance, corrupt, fraudulent or any other unethical business practices (Authorized signatory must provide an undertaking regarding the same)

The bidder should undertake to have the Call Centre completely functional in 15 calendar days time from date of issuance of Letter of Intent (a separate undertaking on the same to be provided by the authorized signatory)

The bidder should undertake to setup the required office terminals, software and hardware etc., required for the functioning of the Call Centre and shall run the Call Centre services with customized CRM and IVRS (an undertaking on the same to be provided by the authorized signatory)

The bidder should undertake compliance of being equipped with all the Data Security and Data Storage Compliances mentioned in the RFP.

The Bidder must be registered as a company in India and should have been in operation for a period of at least 5 years (Documentary evidence: Certificate of Incorporation).

The Bidder should have had an average annual turnover of at least Rs. 2.5 crores over the last 3 financial years from Call Centre Operations (Documentary Evidence: Audited financial statements or a certificate from Chartered Accountant).