Supply, Installation, Testing, and Commissioning (SITC) of 200 Nos. of Feedback Machines Across Various Toilet Blocks in Ahmedabad City, along with Five (05) Years of Maintenance Services.

technical bid and Suppor ng by Tenderer and other documents in sealed

documents cover & delivery in person / RPAD / Speed post

/ Courier Date. 16/10/2026 Up to

Hour to, Swachh Bharat Mission Office,

AMC, Ground Floor, B Block, Sardar Patel

Bhavan, Danapith, Khadia, Ahmedabad -

380001. The hard copy of tenders received

a er this date and me shall not be

entertained under any circumstances. Tender

shall be submi ed in two copies (Original &

Duplicate) Annexure-3 Financial Proposal to be

submi ed online only.

Opening of PQ (Technical) From Dt.17/10/2026 - 11:00 hours

Bid validity period 180 days from opening of Price-Bid

Project Dura on Contract Period for SITC – 01 year from the

date of receipt of the LoI/Work Order/Purchase

Order, with a further extendable period of

year subject to mutual understanding between

AMC and the Contractor.

 SITC – To be completed within 7 days from

the date of receipt of the each LoI/Work

Order/Purchase Order. The work shall be

considered complete only a er sa sfactory

Feedback Machines Across Various Toilet Blocks Page

tes ng, approval by AMC engineers, and

issuance of the Le er of Acceptance (LOA).

 Maintenance Period (Post-Warranty

Period) – 05 Years (commencing

immediately a er successful comple on of

the one (01) year warranty period from the

date of successful SITC and acceptance of

the machine by the competent authority).

Payment Details Document Fee Rs. 900/- In form of Account Payee Demand

Dra /Pay Order payable in the favour of

“Municipal Commissioner, Ahmedabad

Municipal Corpora on”.

EMD Total amount of EMD Rs. 15,600/- shall have

EMD Total amount of EMD Rs. 15,600/- shall have

to be paid by pay order/demand dra /Bank

Guarantees of any Bank as men oned in AMC

circular, payable at Ahmedabad in favour of

Municipal Commissioner Corpora on only.

General Terms & Bidders who wish to par cipate in this E-Tender will have to procure a valid

Condi ons digital cer ficate as per informa on Technology Act 2000. Bidders can procure

this cer ficate from any of the Government approved cer fying agencies i.e.

(n) Code Solu on.

Bidders shall upload the tender documents a er submi ng the DD/Pay order

details for tender fees and EMD details online. The Demand Dra / Pay Order

toward Tender Document fees can be submi ed along with Earnest Money

Deposit before the due date as specified above. This should be as per details

given online and it should be drawn up before last date of the uploading of the

tender. The intending bidders shall have to submit the following documents

along with the EMD. The Bidder should submit all the forms electronically only.

DOWNLOAD OF TENDER DOCUMENT: -

The tender document for this work is available only in electronic format which

can be downloaded free of cost by the bidder.

SUBMISSION OF TENDER: -

Tenderers shall submit their offer in electronic format on above men oned

website on or before the scheduled date and me as men oned, a er Digitally

Signing the same. No price bid in physical form will be accepted and any such

offer if received by Ahmedabad Municipal Corpora on will be outrightly

rejected. Bidder shall have to submit separate account payee DD for Tender

Fee & EMD drawn in favour of Municipal Commissioner, Ahmedabad Municipal

OPENING OF TENDER: -

The Technical Bid will be opened on the specified date online on website

www.tender.nprocure.com Bidders or their representa ve who wish to

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par cipate in online tender opening can log on to www.tender.nprocure.com

on the date and me, mark their presence and par cipate in online tender

opening. Bidders who wish to remain present at Ahmedabad Municipal

Corpora on, Solid Waste Management Department at the me of tender

opening can do so. Only one representa ve of each firm will be allowed to

remain present.

Informa on for 1. Internet site address for e-Tendering Ac vi es will be

online www.tender.nprocure.com

par cipa on 2. Interested bidders can view detailed tender no ce and download tender

documents from the above-men oned website.

3. Bidders who wish to par cipate in online tender have to register with the

website through the “New User Registra on” link provided on the home

page. Bidder will create login id & password on their own in registra on

process Bidders who wish to par cipate in this tender need to procure

Digital Cer ficate as per Informa on Technology Act-2000 using that they

can digitally sign their electronic bids. Bidders can procure the same from

any of the CCA approved cer fying agencies, or they may contact (n) code

Solu on at below men oned address and they will assist them in procuring

the same. Bidders who already have a valid Digital Cer ficate need not to

procure the same. In case bidders need any clarifica on regarding online

par cipa on, they can contact M/S (n) code Solu on301, G.N.F.C. Info

Tower, Near Grand Bhagwa Hotel, Ahmedabad 380015, India. Tel: +91

Deputy Municipal Commissioner

(Solid Waste Management)

Ahmedabad Municipal Corporation.

Signature of the Contractor

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Section 2 – Qualification/ Eligibility Criteria

2.1. Qualification/ Eligibility Criteria

Followings are the minimum requirement for qualifying in the technical bid of the tender

A. Only duly registered Firm/Company can submit Bids. Provide Certificate of Registration.

B. The bidder shall be either a manufacturer of Feedback Machines in India or an authorized

dealer/distributor of such manufacturer. Where the bidder is an authorized

dealer/distributor, a valid authorization letter issued by the manufacturer shall be submitted

along with the bid.

C. If the tender is submitted by an authorized dealer/distributor of the manufacturer of the

Feedback Machines, then the technical supply experience of the manufacturer shall be

considered. However, the bidder shall submit all necessary supporting documents as proof of

such experience.

D. The bidder should have prior experience for carried out work of Supply, Installation, Testing

and Commissioning (SITC) of Feedback Machines for any Government/ Semi-Government

Organizations/ ULB/ AMC/ Municipal Corporation/ Public Sector Undertakings. Necessary

documentary proofs shall be attached with the tender. Necessary documentary proofs shall

be attached with the tender.

E. Certificate from Chartered Accountant about Average Annual Turnover must be attached.

F. Financial Criteria:

a. The Bidder must have a minimum Average Annual Turnover for the last three financial

years (2022–23, 2023–24, and 2024–25) equal to or more than Rs. 4,68,000/-. The Bidder

shall submit audited financial statements / balance sheets for the financial years 2022–

G. Technical Criteria:

a. The Bidder should not be blacklisted by any Municipal Corporation / ULBs / Government

/ Semi-Govt. organization / institutions / etc.

b. The bidder/manufacturer must have supplied Feedback Machines equal to at least 50%

of the tendered quantity, in each of the last two financial years ending 31/03/2026,

within India to Government/Semi-Government Organizations/ULBs/AMCs/Municipal

Corporations/Public Sector Undertakings. Necessary documentary evidence in support of

the same shall be submitted along with the tender.

*“Similar work experience” refers to Feedback Machines within India for

Government/Semi-Government Organizations/ ULBs/ AMC/ Municipal Corporations/

Public Sector Undertakings. DOCUMENTS TO BE SUBMITTED IN SUPPORT of above

Criteria as Work order, work completion certificate issued by the Urban or Local Bodies

confirming the same, signed by officer above or equal to the rank of Executive Engineer.

2.2. Joint Venture

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Joint Venture is not allowed.

2.3. Special Notes:

Even though the bidders meet the above qualifying criteria, they are subject to be disqualified

 Have made misleading or false representation in the forms, statements and

attachments submitted in proof of the qualification requirements; and/or

 Have record for poor performance such as abandoning the works, not properly

completing the contract, inordinate delays in completion, or financial failures etc.

Deputy Municipal Commissioner

(Solid Waste Management)

Signature of the Contractor Ahmedabad Municipal Corporation.

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Section 3 – Disclaimer

The information contained in this Tender document provided to the Bidders, by Ahmedabad Municipal

Corporation (here in after referred to as “AMC”) or any of their employees or advisors, is provided to

the Bidder(s) on the terms and conditions set out in this Tender document and all other terms and

conditions subject to which such information is provided.

The purpose of this Tender document is to provide the Bidder(s) with information to assist the

formulation of their Tenders. This Tender document does not purport to contain all the information

each Bidder may require. This Tender document may not be appropriate for all persons, and it is not

possible for the AMC, their employees or advisors to consider the business/ investment objectives,

financial situation and particular needs of each Bidder who reads or uses this Tender document. Each

Bidder should conduct its own investigations and analysis and should check the accuracy, reliability

and completeness of the information in this tender document and where necessary obtain

independent advice from appropriate sources. AMC, their employees and advisors make no

representation or warranty and shall incur no liability under any law, statute, rules or regulations as

to the accuracy, reliability or completeness of the Tender document.

AMC may in their absolute discretion, but without being under any obligation to do so, update, amend

or supplement the information in this Tender document

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Section 4 – Introduction

The Ahmedabad Municipal Corporation (AMC) administers a vast urban area catering to a large and

diverse population. Ahmedabad is recognized as one of India’s major commercial and industrial

centres, contributing significantly to the state’s economy and serving as an important hub for

education, science, technology, and culture.

The city has a strong tradition of civic engagement and citizen participation aimed at improving the

quality of urban life. The Ahmedabad Municipal Corporation, hereinafter referred to as the

“Corporation,” is the principal authority responsible for urban governance and delivery of civic

services within the city limits.

AMC is among the leading local self-government institutions in the country and provides a wide range

of essential municipal services, including water supply, sanitation, solid waste management, roads,

and environmental services. In addition, the Corporation places significant emphasis on public health,

hygiene, and maintenance of public amenities, including toilet facilities across the city.

In order to enhance citizen feedback mechanisms and improve service quality at toilet blocks,

Ahmedabad Municipal Corporation invites tenders for the Supply, Installation, Testing, and

Commissioning (SITC) of 200 Nos. of Feedback Machines Across Various Toilet Blocks in Ahmedabad

City, along with Five (05) Years of Maintenance Services. The project aims to enable real-time user

feedback, strengthen monitoring, and ensure improved cleanliness and service standards at public

sanitation facilities.

Feedback Machines Across Various Toilet Blocks Page

Section 5 – Instruction for Bidders

5.1. Infrastructural Set Up

The bidder shall have their well-established office within the AMC Region. In case the bidder doesn’t

have an office, he shall give an undertaking on Rs.300/- stamp paper that he shall set up an office

within AMC within period of 90 days from the date of issue of LOA as per Annexure-13.

5.2. Equipment Capabilities as required for this work:

Regular & Routine works: The bidder should, undertake their own studies and furnish with their bid,

a detailed planning and methodology supported with assessment study of requirements of

equipment/vehicles & machineries to allow the AMC to review their proposal. The successful bidder

will make the arrangements of the required equipment/vehicles on the day of commencement or with

respect to the progress of the work in phases, as per the instructions of Engineer-in-charge/AMC and

as per specifications.

5.3. Bid Processing Fee

The bidder shall download the tender document from the website and shall submit a non-refundable

bid processing fee of Rs. 900/- shall be paid along with the bid submission in the form of a Demand

Draft/NEFT in favour of “The Municipal Commissioner, Ahmedabad Municipal Corporation” from any

Bank mentioned in AMC circular and payable at Ahmedabad.

5.4. Earnest Money Deposit (EMD) /Bid Security

 The bid shall be accompanied by an Earnest Money Deposit (EMD) of Rs. 15,600/-.

 The EMD shall be submitted in the form of a Demand Draft or through NEFT, in favour of the

“The Municipal Commissioner, Ahmedabad Municipal Corporation” from any Bank

mentioned in AMC circular and payable at Ahmedabad.

 If the successful bidder fails to pay the Security Deposit within 15 (fifteen) days of issuance

of the Work Order or fails to sign the Contract Agreement, the EMD shall be forfeited by the

Ahmedabad Municipal Corporation (AMC).

 Upon submission of the Security Deposit, the EMD of the successful bidder shall be released,

without any interest.

 The EMDs of all other unsuccessful bidders shall be refunded without interest after

finalization and acceptance of the successful qualified bidder.

 Bids not accompanied by the prescribed EMD shall be summarily rejected.

5.5. Security Deposit and Release of Security Deposit

Supply, Installation, Testing, and Commissioning (SITC) Works

The person/persons whose tender may be accepted [here- in after called the Contractor, which

expression shall unless excluded by or repugnant to the context include his heirs, executors,

administrators and assignees] shall [within 15 days of the receipt by him of the notification of the

acceptance of his tender] deposit with Municipal Commissioner cash or Government securities

Feedback Machines Across Various Toilet Blocks Page

endorsed to the Municipal Commissioner sum sufficient which will make up the full security deposit

specified in the tender.

If the amount of the security deposit to be paid in lump sum within the period specified above is not

paid the tender contract already accepted shall be considered as cancelled. The security deposit

lodged by Contractor shall be refunded after the expiry of the Defects Liability period, if any, which

become liable to be recovered from the Contractor under the terms and conditions of this Agreement.

Sr. No. Security Deposit Description for payment and release.

1 5% of Supply, Installation, Contractor shall provide in the form of crossed demand

Testing, and Commissioning draft / pay order / BG in favour of the Municipal

(SITC) Work amount as Commissioner, Ahmedabad on any Nationalized Bank /

mentioned in LoI/Work Schedule bank / Banks mentioned in AMC circular Bank

Order/Purchase Order as / Schedule bank/Banks mentioned in AMC circular,

Security deposit payable at Ahmedabad only.

5% will be released after Successful completion of

Years project period. The amount will be paid as per

the payment terms and condition of Ahmedabad

Municipal Corporation.

For maintenance contract, contractor shall have to sign separate contract.

Sr. Security Deposit

Description for payment and release.

1 5% of 1st year Maintenance Contractor shall provide in the form of crossed demand

contract amount as mentioned draft / pay order / BG in favour of the Municipal

in LoI/Work Order/Purchase Commissioner, Ahmedabad on any Nationalized Bank /

Order as Security deposit. Schedule bank / Banks mentioned in AMC circular Bank

/ Schedule bank/Banks mentioned in AMC circular,

payable at Ahmedabad only.

5% will be released after Completion of Entire

Maintenance Contract.

The security deposit for maintenance work will be

released after completion of Maintenance contract,

handing over machine inclusive of electrical, and other

component in working condition and after completion

of relevant procedures as per the terms and conditions

of Ahmedabad Municipal Corporation.

2 Additional Security Deposit to Deficit amount of SD = (Estimated contract amount of

be deposited by contractor each next year x 5%) – SD of previous years as per the work

year from 2 Year to 5 Year. order.

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Sr. Security Deposit

Description for payment and release.

5% will be released after Completion of Entire

Maintenance Contract.

The security deposit for maintenance work will be

released after completion of Maintenance contract,

handing over machine inclusive of electrical, and other

component in working condition and after completion

of relevant procedures as per the terms and conditions

of Ahmedabad Municipal Corporation.

In addition to above as and when directed additional security deposit as indicated Unbalanced Offer

Clause, also will be required to be deposited in event of AMC demanding the same because it finds

the offer unbalanced. Notwithstanding anything to the contrary contained in this Agreement, the

Parties agree that in the event of failure of the Contractor to provide the security deposit in

accordance with the provisions and within the time specified therein or such extended period as may

be provided by the AMC, in accordance with the provisions, the AMC may en-cash the EMD and

appropriate the proceeds there of as Damages, and thereupon all rights, privileges, claims and

entitlements of the Contractor under or arising out of this Agreement shall be deemed to have been

waived by, and to have ceased with the concurrence of the Contractor, and this Agreement shall be

deemed to have been terminated by mutual agreement of the Parties.

If contractor fails to remit the security deposit within 15 days from the date of work order, then

penalty of the amount of 0.065% per day of the project cost will be charged. If the security deposit is

not paid within one month with penalty, necessary actions as per the conditions of contract will be

taken as per the norms of AMC. To levy penalty charges or not will be under the rights and sole

discretion of Ahmedabad Municipal Corporation.

5.6. Performance Guarantee and Warranty:

As a contract security, the contractor shall furnish a Performance Guarantee for the supply of

products (Feedback Machines) in the form of a Bank Guarantee (as per AMC rules) or a Demand

Draft/Pay Order within 15 days from the date of the order. The amount of the Performance Guarantee

shall be at least 5% of the ordered value of the Machine/equipment supply and must be issued by any

bank mentioned in the AMC circular, made payable to the “The Municipal Commissioner,

Ahmedabad Municipal Corporation”, payable at Ahmedabad.

The Performance Guarantee shall be returned to the contractor, without any interest, upon successful

completion of the contract period and once the contractor’s obligations under the contract have

All items supplied by the contractor must have a minimum warranty of 12 months from the date of

delivery, covering any manufacturing defects or other inherent faults.

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5.7. Cost of Bidding

The Bidder shall be responsible for all the costs associated with the preparation of the Proposal and

their participation in the selection process. Ahmedabad Municipal Corporation will not be responsible

or in any way liable for such costs, regardless of the conduct or outcome of the selection process.

5.8. Clarification of the Bidding Document

A prospective Bidder requiring any clarification of the Bidding Document shall contact Solid Waste

Management Department, Ahmedabad Municipal Corporation in writing at address indicated in the

Bid Data Sheet. Ahmedabad Municipal Corporation will respond in writing to any request for

clarification, provided that such request is received not later than seven (7) days prior to the deadline

for submission of Bids.

5.9. Amendment of Bidding Document

At any time prior to the deadline for submission of the Bids, Ahmedabad Municipal Corporation may

amend the Bidding Document by issuing addenda. Any addendum is used shall be part of the Bidding

Document and shall be placed in Ahmedabad Municipal Corporation’s web site where tender

document was placed. Therefore, bidders are supposed to see the website till last day of bid

submission. To give prospective Bidders reasonable time in which to take an addendum into account

in preparing their Bids, Ahmedabad Municipal Corporation may, at its discretion, extend the deadline

for the submission of the Bids.

The Bid, as well as all correspondence and documents relating to the Bid submitted by the Bidder to

Ahmedabad Municipal Corporation, shall be written in English or Gujarati language only. Supporting

documents and printed literature furnished by the Bidder may be written in another language,

provided that they are accompanied by an accurate translate of the relevant passages in English

language, in which case, for purposes of interpretation of the bid, the English translation shall prevail.

5.11. Bid Validity

Bids shall remain valid for a period of 180 Days after the date of bid opening. In exceptional

circumstances, prior to expiry of the original bid validity period, the Ahmedabad Municipal

Corporation may extend the period of validity for a specified additional period. A Bidder may refuse

the request without forfeiting his Earnest Money Deposit (EMD). A Bidder agreeing to the request will

not be required or permitted to modify his bid.

5.12. Documents Comprising Bids

The Bidder shall submit the Technical Bid and the Financial Bid using the appropriate Bidding Forms

along with required documents to prove their eligibility. These forms must be completed without any

alterations to their format, and no substitutes shall be accepted. All blank spaces shall be filled in with

the information requested. The Bidder shall submit, as part of the Price Proposal using the prescribed

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a) Technical Bid: The Technical Bid shall contain the followings:

i. Bid Processing Fee.

ii. Earnest Money Deposit (EMD).

iii. Technical Bid Forms.

iv. Copy of Registration as Company/Firm/NGO.

v. Experience Certificate/Work Order/Work Completion Certificate

vi. This Tender document and Corrigendum & Addenda duly signed & stamped on

each page as a confirmation of acceptance of the terms & conditions of the tender.

vii. Copy of Pan Card.

viii. Copy of GST Registration.

ix. Copy of ESIC and EPFO.

x. Copy of Start-up India Certificate.

xi. Copy of MSME Certificate.

xii. Technical Proposal/Specification of proposed Feedback Machines in Annexure-11.

xiii. Details in the formats as given at Annexures. (Please check all the Annexures)

b) Financial Bid: The Financial Bid shall be the price quoted by the bidder in the Financial

Bid form in Annexure - 3. The price quoted should be including all duties and levies, all

taxes as applicable on proposed work.

5.13. Bid Submission Procedure

a) The bidder shall prepare and submit all required documents through online only. The

Ahmedabad Municipal Corporation reserves the right to request original documents if

deemed necessary.

b) The successful bidder will be asked to submit the Demand Draft/EMD/Copy of NEFT.

5.14. Dead Line for Submission of Bids

The Bids should be submitted online before date and time specified in this Invitation Notice of Tender.

Bid submitted by either Hard copy (not as per format in TD), facsimile transmission or telex or email

or in person will not be accepted and such tender/s will be rejected. Ahmedabad Municipal

Corporation may, in exceptional circumstances, and at its sole discretion, extend the above Bid Due

Date by issuing an Addendum / corrigendum.

5.15. Bid Opening

The Ahmedabad Municipal Corporation shall conduct the opening of technical bids on the date and

time indicated in Invitation Notice for Tender of this document. The Financial Bids will remain

unopened and will be held in custody of Ahmedabad Municipal Corporation until the time of opening

of the Financial Bids. Ahmedabad Municipal Corporation shall conduct the opening of Financial Bids

of all Bidders who qualified in technical evaluation. Ahmedabad Municipal Corporation shall prepare

a record of the opening of Financial Bids that shall include, as a minimum: the name of the Bidder, the

5.16. Clarification from Bidders

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To support the evaluation of Proposal submitted by bidders, Ahmedabad Municipal Corporation may,

at its discretion, ask any bidder for clarification of its Proposal. The request for clarification and the

response shall be in writing within the requested time. All bidders who meet the eligibility criteria may

be given an opportunity to present their proposal before an evaluation committee.

5.17. Forfeiting of the Bid Security

The Bid security of the unsuccessful Bidders shall be returned as promptly as possible upon the

successful Bidder enters in to an agreement with Ahmedabad Municipal Corporation. The Bid security

of the successful Bidder shall be returned as promptly as possible after completion of the work

successfully. But, bid security of a bidder may be forfeited

a) If a Bidder withdraws Bid during the period of bid validity.

b) If the successful Bidder fails to: Sign the Contract.

Information relating to the examination, evaluation, comparison, and post qualification of Bids, and

recommendation of contract award, shall not be disclosed to any Bidders or any other persons not

officially concerned with such process until information on Contract award is communicated to all

Bidders. Any attempt by a Bidder to influence member or staff or any personal of Ahmedabad

Municipal Corporation in the process of examination, evaluation, comparison, and post qualification

of the Bids or Contract award decisions may result in the rejection of its Bid.

5.19. Responsiveness of Technical Proposal

The Ahmedabad Municipal Corporation's determination of the responsiveness of a Technical Proposal

shall be based solely on the contents of the Technical Proposal itself.

a) A substantially responsive Technical Proposal is one that conforms to all the terms,

conditions, and specifications of the Bidding Document without material deviation,

reservation, or omission. A material deviation, reservation, or omission is one that:

i. Affects in any substantial way the scope, quality, or performance of the Services and

Related Services specified in the Contract; or

ii. Limits in any substantial way, in consistent with the Bidding Document, Ahmedabad

Municipal Corporation's rights or the Bidder's obligations under the Contract; or

iii. If rectified would unfairly affect the competitive position of other Bidders presenting

substantially responsive Technical Proposals.

b) If a Technical Proposal is not substantially responsive to the Bidding Document, it shall be

rejected by Ahmedabad Municipal Corporation and may not subsequently be made

responsive by the Bidder by correction of the material deviation, reservation, or omission.

5.20. Power of Attorney

The Bidder should submit a Power of Attorney as per the format given in Annexure - 2, authorizing

the signatory of the Bid to commit the Bidder.

5.21. Non-Conformities, Errors and Omissions

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a) Provided that a Technical Proposal is substantially responsive, Ahmedabad Municipal

Corporation may request that the Bidder submit the necessary information or

documentation, within areas on able period of time, to rectify nonmaterial, non-

conformities or omissions in the Technical Proposal related to documentation requirements.

Such omission shall not be related to any aspect of the Price Proposal of the Bid. Failure of

the Bidder to comply with the request may result in the rejection of its Bid.

b) Provided that the Technical Proposal is substantially responsive, Ahmedabad Municipal

Corporation will correct arithmetical errors during evaluation of Price Proposals on the

following basis, if so:

i. If there is a discrepancy between the unit price and the total price that is obtained by

multiplying the unit

ii. Price and quantity, the unit price shall prevail and the total price shall be corrected.

iii. If there is an error in a total corresponding to the addition or subtraction of subtotals,

the individual item rates all prevail and the total shall be corrected.

c) If the Bidder that submitted the lowest evaluated Bid does not accept the correction of

errors, its Bid shall be disqualified and its Bid security may be forfeited.

5.22. Right to Accept Any Bid, and to Reject Any or All Bids:

The Ahmedabad Municipal Corporation reserves the right to accept or reject any Bid, and to dissolve

the bidding process and to reject all Bids at any time prior to Contract award, without there by

incurring any liability to the Bidders.

5.23. Award Criteria:

The Ahmedabad Municipal Corporation shall award the Contract to the Lowest Bidder (L1) whose

offer has been determined to be Lowest price quoted in price bid.

Notwithstanding the above, the Municipal Corporation – AMC further reserves the right to split the

contract, if deemed necessary for timely and efficient execution of the work, among two or more

technically qualified bidders. In the event of such splitting of the contract, the L2 bidder shall be

given the option to execute the assigned portion of the work at the rates quoted by the L1 bidder.

In case of refusal by such bidder(s), the Municipal Corporation – AMC reserves the right to offer the

work to the next eligible bidder at L1 rates or take such action as deemed appropriate. The decision

of the Municipal Corporation – AMC in this regard shall be final and binding on all bidders.

5.24. Right to Vary Quantities at Time of Award

At the time the Contract is awarded, Ahmedabad Municipal Corporation reserves the right to increase

or decrease the quantity of Services and Related Services originally specified in Bid document,

provided that such variation does not exceed the percentages indicated in the Bid Data Sheet. This

adjustment shall be made without any change in unit prices or other terms and conditions of the Bid

and the Bidding Document.

5.25. Letter of Intent (LoI)

Prior to the end of the bid validity period: Ahmedabad Municipal Corporation shall issue a Letter of

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Intent notifying the successful bidder that its Bid has been accepted. Until a formal Contract is

prepared and executed, the LoI shall constitute a binding Contract and the successful bidder shall sign

and return the LoI within three (3) days of date of LoI.

5.26. Signing of the Contract

Promptly after receiving the LoI, the successful bidder shall attend and execute the Agreement with

Ahmedabad Municipal Corporation within seven (7) days of acceptance of LoI. Failure of the successful

Bidder to sign the Contract within 7 days shall constitute sufficient grounds for the termination of the

award and for feature of the bid security. In that event Ahmedabad Municipal Corporation may award

the Contract to the next lowest evaluated Bidder whose offer is substantially responsive and is

determined Ahmedabad Municipal Corporation to be qualified to perform the Contract satisfactorily.

5.27. Examination of Terms and Conditions; Tender Documents Evaluation

a) Ahmedabad Municipal Corporation shall examine the Bids to confirm that all terms and

conditions specified in Bid Document have been accepted by the Bidder without any

material deviation or reservation.

b) Ahmedabad Municipal Corporation shall evaluate the technical aspects of the Bid

submitted in accordance to confirm that all requirements specified in Schedule of Supply

of the Bidding Document have been met without any material deviation or reservation.

5.28. GST Clause

FOR CONSTRUCTION / ERECTION / COMMISSIONING / INSTALLATION / REPAIRS MAINTENANCE /

RENOVATION / FABRICATION OF STRUCTURE INCLUDING BUILDING (MEANS ALL WORKS CONTRACT

/ TURN KEY PROJECT / SUPPLY OF MATERIAL / GOODS)

 GST (GOODS & SERVICE TAX) has come in existence from 1st July 2017. Contractor / Successful

Bidder is bound to pay any amount of GST prescribed by the Govt. of India as per the Terms of

Contract agreed upon during the course of execution of this Contract. However, all the quoted

rates must be EXCLUSIVE of GST.

 During the course of execution of Contract, if there is any change in rate of GST (Goods &

Service Tax) by the Government the same shall be reimbursed / recovered separately by AMC,

subject to the submission of original Receipt / Proof for the amount actually remitted by the su

successful Tenderers/ Contractor to the competent Authority along with a certificate from

chartered Accountant of Contractor/ Successful Bidder certifying that the amount of GST paid to

the Government and the same shall be intimated /submitted / claimed within 30 (Thirty) Days

from the date of payment Remittance of GST within stipulated period shall be the sole

responsibility of the Successful Bidder /Contractor, failing which, AMC may recover the

amount due, from any other payable dues with AMC and decision of Municipal commissioner shall

be final and binding on the Contractor / Successful Bidder in this regard. Further the non-payment

of the GST to the Government may lead to the termination of contract and forfeiture of Security

Deposit /Performance Guarantee Amount.

 If any other new taxes / Duties /Levies /Cess or any other incidentals etc. or any increase in the

existing taxes / Duties /Levies /Cess or any other incidentals etc. (Excluding GST) are imposed

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during the course of the contract, the same shall be borne by contractor / successful Bidder

only, in no case AMC shall be liable for the same.

The Contractor will submit the invoice to the AMC having GSTIN of AMC mentioned therein and the

taxes shall be shown separately on the face of the invoice so as to claim as ITC by AMC.

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Section 6 – Scope of Work and Specification

The Ahmedabad Municipal Corporation (AMC) oversees the governance of the city, which has a

diverse and growing population. Ahmedabad has a long-standing tradition of civic engagement aimed

at enhancing the quality of life of its residents, and AMC functions as the primary authority for urban

governance and delivery of civic services. With increasing urbanization and evolving service

expectations, AMC focuses on providing a comprehensive range of essential municipal and

engineering services, including water supply, sewerage, stormwater drainage, roads, bridges, solid

waste management, environmental services, and the maintenance of public sanitation infrastructure,

including public and community toilet blocks.

A significant portion of the city’s population relies on public and community toilet facilities, particularly

in slum and informal settlements. Ensuring cleanliness, functionality, and user satisfaction at these

toilet blocks is critical for maintaining public health, hygiene, and dignity. AMC has continuously

undertaken initiatives to improve sanitation infrastructure and service delivery across the city.

In this context, citizen feedback has emerged as a vital tool for monitoring service quality, identifying

operational gaps, and enhancing accountability in the maintenance of public sanitation facilities.

Timely and structured user feedback enables AMC to assess cleanliness levels, functionality of

facilities, and overall user experience at toilet blocks.

In line with this objective, Ahmedabad Municipal Corporation proposes the Supply, Installation,

Testing, and Commissioning (SITC) of 200 Nos. of Feedback Machines Across Various Toilet Blocks

in Ahmedabad City, along with Five (05) Years of Maintenance Services. The proposed system will

facilitate real-time user feedback, support data-driven decision-making, and contribute to improved

service standards, monitoring, and transparency in the management of public sanitation facilities.

6.2. Scope of Work

 The scope of work for SITC for 1 years + 01 (extendable period by mutual understanding

between AMC & The contractor) and Maintenance (Post-Warranty Period) of Feedback

Machines for the 5 years as per specification and conditions mentioned in the tender

document. The contractor shall have to commence the Maintenance work within 7 days after

successful completion of the SITC of the machine at listed toilets across all 7 zones of AMC. The

Maintenance (Post-Warranty Period) contract shall be for a period of five (05) years,

commencing from the day immediately following the expiry of the one (01) year warranty

 The AMC shall issue Letter of Intent (LoI) / Work Order / Purchase Order for SITC and

Maintenance for the required quantity of machines at a time. The remaining quantity shall be

ordered as and when required during the contract period. The rates quoted by the successful

bidder shall remain firm and fixed for a period of one (01) year from the date of issuance of the

Letter of Intent (LoI) / Work Order / Purchase Order, and no price escalation or variation shall

be entertained during the contract period upon mutual understanding between AMC & The

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1. The Successful bidder must ensure that the supplied machines shall be brand new, first hand

and consistently of the same brand, specification as quoted.

2. Each machine shall have signage on front face of the machine as directed by Director (SWM)

/Engineer in-charge/ AMC.

3. The contractor shall submit the necessary test certificates and documentation / product

catalogue along with delivery of material.

4. The machine shall be wall mounted and installed at strategic and visible locations within toilet

blocks, ensuring easy access to users without obstructing movement or compromising privacy.

5. The contractor shall provide independent electrical plug point for each machine of suitable

rating along with circuit wiring in casing capping/conduit as per standard electrical practices

in the contract cost. No separate payment will be applicable for the same. The Electrical work

shall be carried out through valid PWD electrical license holder person only.

6. The Contractor shall collect from the SWM Department, the list of toilets finalized by AMC

for the installation of Feedback Machines across various locations in all seven zones of AMC,

along with all necessary supporting data.

7. The contractor shall conduct a pre-installation site survey to identify suitable locations

within each toilet block for optimal visibility, accessibility, and protection of the Feedback

8. Supply, Installation, Testing, and Commissioning (SITC) of the Feedback Machines shall be

carried out in coordination with AMC officers and completed within the stipulated project

9. Maintenance of the Feedback Machines, including hardware, software, connectivity, and data

reporting systems, shall be the responsibility of the contractor for the entire contract period.

10. AMC shall make payment towards the Supply, Installation, Testing, and Commissioning (SITC)

of the Feedback Machines, which shall be inclusive of Maintenance Services for a period of

Five (05) Years after successful completion of the one (01) year warranty period from the

date of successful SITC. No separate payment shall be made for Maintenance during the

contract period.

11. The Contractor shall be entitled to payment for any replacement, repair, or rectification of

electrical, electronic and mechanical components required after the expiry of the warranty

period (1 year warranty period after successful SITC of Feed Back Machines). Payment shall

be released only upon submission of a valid invoice along with a certificate confirming

successful completion of the respective work stage, duly certified by an authority not below

the rank of Zonal Level Deputy Director (SWM), strictly in accordance with the terms and

conditions of the Tender Document. A minimum warranty period of six (06) months shall be

provided for all replaced or repaired electrical, electronic, and mechanical components.

12. The contractor shall affix a User Manual / Standard Operating Procedure (SOP) in Gujarati,

Hindi, and English on or near each Feedback Machine, clearly explaining usage for the general.

13. The contractor shall ensure continuous functionality of feedback capture, including smiley

buttons / rating options / touch interface, and real-time or periodic data transmission as per

approved design.

14. The contractor shall ensure secure storage, processing, and reporting of feedback data, and

shall provide AMC with access to dashboards/reports as specified.

15. The Contractor shall submit the feedback data collected from the Feedback Machine to the

Office of the Zonal Deputy Director (SWM) every month, or as and when instructed by the

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Zonal Deputy Director (SWM). The data shall be submitted on a storage device (Hard

Drive/Pen Drive).

16. The contractor shall conduct Information, Education, and Communication (IEC) activities, if

directed by AMC, to promote public participation in providing feedback at toilet blocks.

17. The contractor shall deploy qualified Supervisor/Technician(s) on a call-based / need-based

basis, specifically in case of malfunction, breakdown, connectivity failure, or non-working of

any Feedback Machine, or as directed by the Engineer-in-Charge.

18. Details of site visits carried out for fault rectification or maintenance shall be submitted along

with geo-tagged photographs and service reports, evidencing inspection, repair, or

replacement activities.

6.2.1. Manpower

1. The contractor shall maintain an adequate pool of trained Supervisors/Technicians to attend

complaints related to operation, maintenance, repair, or replacement of Feedback Machines

during the contract period.

2. No permanent or daily deployment of manpower at toilet locations is required.

Supervisors/Technicians shall be deployed only in case of issues such as non-functioning,

breakdown, damage, or connectivity failure of the Feedback Machines, or as instructed by

AMC Engineer In-charge.

3. The contractor shall ensure that sufficient technical manpower is available at all times to meet

the stipulated response and resolution timelines defined under the Complaint Redressal and

Penalty clauses.

4. Deployment of manpower under this contract shall be complaint-driven and condition-

based, and shall not be construed as continuous or permanent staffing at toilet locations.

6.3. Technical Specifications

Proposed Feedback Machine shall have following key salient features.

Sr. No. Particulars Specifications

1 Type of Device Electronic User Feedback Machine

2 Mounting Type Wall-mounted

3 User Interface Smiley-based buttons / Touch screen

4 Feedback Options Minimum 3–5 rating options

5 Display LED/LCD Display (if applicable)

6 Power Supply 230V ±10%, 50 Hz, Single Phase AC

7 Mode of Function Plug and Play System, electronically operated

8 Power Consumption Low power consumption (<50W preferred)

9 Connectivity GSM / Wi-Fi / Ethernet (as approved)

10 Data Transmission Real-time or scheduled automatic upload

11 Data Storage Local buffer storage in case of network failure

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12 Housing Rugged, tamper-proof, vandal-resistant

13 Environmental Protection Minimum IP rating suitable for toilet environment

14 Indicator Power ON / Network status indicator

15 Software Web-based dashboard & reporting

16 Reports Location-wise, date-wise, time-wise feedback

17 Language Support Multi-language user interface

18 Certifications CE, ISO 9001 or equivalent

19 Electrical Safety As per relevant IS standards

20 Test Certificates From NABL-certified laboratory

21 Warranty Minimum 12 months

i. The above technical specifications shall be considered as the minimum requirements. The

bidder shall supply machines/equipment meeting these specifications.

Machines/equipment with higher or superior specifications shall also be acceptable to the

Engineer In-charge.

ii. The contractor shall submit samples of the machines/equipment for approval of the

Engineer In-charge, AMC. The machines/equipment of the specified technical specification,

out of the above as approved by the Engineer In-charge, AMC shall be used on the work.

iii. In the event that machines/equipment of the specified technical specification are not

available in the market, the technical specification shall be determined and approved by the

Engineer-in-Charge, AMC.

iv. The bidder shall arrange a factory visit for AMC engineers and TPI/PMC for inspection and

testing of the proposed machine prior to installation, at no additional cost to AMC. No

payment shall be made by AMC towards such visit, inspection, or testing. The Letter of

Acceptance (LOA) will be issued only after the machine has been satisfactorily tested and

approved by AMC engineers.

v. The total quantity of Sanitary Incinerator Units to be installed is 200 Nos., across multiple

locations within Ahmedabad City. In case the quantity increases in the future, the contractor

shall carry out the SITC and Maintenance of the additional units under the same terms and

conditions until the end of the contract period, and there shall be no conflict with AMC in

vi. Before bulk purchase of quantities of machines/equipment, it is the responsibility of the

Contractor to get the samples of materials approved from consultant and Engineer In-

6.4. Maintenance of Unit

1. The Maintenance period of Five (05) Years shall commence from successful completion of the

one (01) year warranty period from the date of successful SITC of the respective Feedback

Machine(s). The Maintenance of entire unit for contract period of 05 years shall be the

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responsibility of the successful bidder.

2. The contractor shall submit monthly maintenance report in the office of respective Engineer

In-charge. The format for the same will be given by AMC.

6.5. Complaint Redressal

1. The Complaint Redressal mechanism and timelines specified herein shall be applicable during

the SITC phase as well as throughout the Maintenance period of Five (05) Years.

2. In case of any complaint/defect in the equipment during the Project Duration, the contractor

shall depute Supervisor/Technician(s) on call-basis and attend the complaint within 12 hours

of lodging, and resolve the same within 24 hours.

If the machine is beyond repair, it shall be replaced within 48 hours, so that services are not

hampered. In case the firm fails to provide a standby machine (even after 48 hours) the

penalty will be levied applicable penalty and same shall be deducted from the retention

money with AMC.

3. The supplier will display the detail of service centers address along with their representative

names, contact numbers in toilets for any complaint and also submit the same to AMC dept.

and each ward office.

4. An uptime guarantees of 95% shall be maintained out of total usage period of the equipment

during contract period by the Contractor. However, exception can be given in case of electrical

supply issue or operation of the toilets etc. or any unforeseen incidences, but with approval

of competent authority.

6.6. Payment Terms

6.6.1. Supply, Installation, Testing and Commissioning Work

1 After successful supply and installation of the 50% of the contract amount

Feedback Machine, subject to satisfactory

completion of the work.

2 After successful testing and commissioning of 40% of the contract amount

the Feedback Machine, subject to satisfactory

completion of the work and conformation

given by AMC Engineer in Charge.

3 After the expiry of the minimum 1-year The remaining 10% of the contract amount

warranty period of the Feedback Machine,

and upon receipt of satisfactory work

Payment to the Contractor shall be released only upon submission of the invoice along

with a certificate confirming successful completion of the respective payment stage, duly

certified by an authority not below the rank/designation of Zonal Level Deputy Director

(SWM), strictly in accordance with the terms and conditions of the Tender Document.

6.6.2. Maintenance Work

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1 After successful completion of the routine 100% of the contract amount shall be paid

monthly maintenance work (commencing within on a monthly basis, subject to deductions, if

7 days from the successful completion of SITC of any, as per the tender terms.

the Automatic Sanitary Napkin Incinerator

Machine) payment shall be released subject to

satisfactory completion of the work.

Payment to the Contractor shall be released only upon submission of the invoice along

with a certificate confirming successful completion of routine monthly maintenance

work, duly certified by an authority not below the rank/designation of Zonal Level Deputy

Director (SWM), strictly in accordance with the terms and conditions of the Tender

The penalties mentioned above shall be applicable during both the SITC phase and the entire

Maintenance period of Five (05) Years.

Sr. Description of Clause Penalty

1 Delay in rectification of fault or non-functioning of Rs. 200 per machine per day of

Feedback Machine beyond the stipulated response and delay

resolution time as specified in the tender conditions

2 Failure to restore functionality or replace a defective Rs. 500 per machine per day

Feedback Machine within 48 hours from lodging of

3 Failure to ensure real-time / scheduled data transmission, Rs. 500 per incident per day

dashboard availability, or submission of required reports

without valid justification

4 Delay in Supply, Installation, Testing, and Commissioning 0.5% per week on the value of

(SITC) of Feedback Machines beyond the stipulated delayed quantity, subject to a

completion period maximum of 10% of total contract

5 Failure to maintain minimum uptime of 95% for Feedback Rs. 1,000 per month per machine

Machines during the contract period for each percentage point shortfall

6 Failure to deploy Supervisor/Technician within stipulated Rs. 1,000 per day per person

response time during breakdown / non-functioning of

Feedback Machine

7 Maximum penalty under the Contract 10% of total contract cost

i. If the overall performance of the Contractor is found to be unsatisfactory or not in conformity

with AMC standards, the Director (SWM) / Engineer-in-Charge, AMC, shall be empowered to

impose a penalty, subject to a maximum limit of 10% of the total contract value.

ii. In case of repeated failures, breach of contract conditions, non-achievement of desired

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performance levels during maintenance of Feedback Machines, AMC reserves the right to

forfeit the Security Deposit and initiate blacklisting / debarring proceedings against the

contractor, as deemed fit, in accordance with prevailing AMC rules and procedures.

6.8. Contract Period

Name of Work Contract Period

Supply, Installation, Testing, and Commissioning Contract Period for SITC – 01 year from the date

(SITC) of 200 Nos. of Feedback Machines Across of receipt of the LoI/Work Order/Purchase

Various Toilet Blocks in Ahmedabad City, along Order, with a further extendable period of

with Five (05) Years of Maintenance Services. year subject to mutual understanding between

AMC and the Contractor.

 SITC – To be completed within 7 days from

the date of receipt of the LoI/Work

Order/Purchase Order. The work shall be

considered complete only a er sa sfactory

tes ng, approval by AMC engineers, and

issuance of the Le er of Acceptance (LOA).

 Maintenance Period (Post-Warranty

Period) – 05 Years (commencing

immediately after successful completion of

the one (01) year warranty period from the

date of successful SITC and acceptance of

the machine by the competent authority).

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Section 7 – General Conditions of Contract

7.1. Definitions

Terms which are defined in the Contract Data are not also defined in the Conditions of Contract but keep

their defined meanings. Capital initials are used to identify defined terms.

The “Contract” shall mean the tender and acceptance thereof and the formal agreement if any, executed

between the Contractor, Commissioner and the Corporation together with the documents referred to

therein including these conditions and appendices and any special conditions, the specifications, designs,

shall be deemed to form one Contract and shall be complementary to one another.

The Contract Data defines the documents and other information which comprise the Contract.

The Bidder is a person or corporate body who has desired to submit Bid to carry out the Works, till the

tender process is concluded.

The “Contractor” shall mean the individual or firm or company, or JV firms whether incorporated or not,

whose tender has been accepted by the AMC and the legal successor of the individual or firm or company.

The Contractor's Bid is the completed bidding document submitted by the bidder to the AMC.

The “Contract Sum” means the sum named in the letter of acceptance including Physical contingencies

subject to such addition thereto or deduction there-from as may be made under the provisions

hereinafter contained.

Note: The contract sum shall include the following:

 For item rate contracts, the cost of the work arrived at after finalization of the quantities

shown in schedule of items / quantities by the item rates quoted by the tenderer for various

items and summation of the extended cost of each item.

 In case of lump sum contract, the sum for which tender is accepted.

 Special discount / rebate / trade discount offered by the tenderer if any and accepted by the

Corporation. Additions or deletions that are accepted after opening of the tenders.

The “Contract Cost” means the Contract Sum. This cost shall be included in the letter of acceptance.

A Defect is any part of the Works not completed in accordance with the Contract.

Drawings means all the drawings, calculations and technical information of a like nature provided by the

Engineer to the Contractor under the Contract and all drawings, calculations, samples, patterns, models,

operation & maintenance manual and other technical information of like nature submitted by the

Contractor and approved by the Engineer.

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The Authority shall mean Ahmedabad Municipal Corporation (AMC)

The “AMC” shall mean the Ahmedabad Municipal Corporation (AMC)/ Municipal Commissioner for

The Engineer in-charge shall mean the Executive Engineer in executive charge of the works and shall

include the superior officers of the Engineering department and shall mean and include all the successors

The Engineer's Representative shall mean the Assistant Engineer, Sub. Engineer/Jr. Engineer in direct

charge of the works and shall include Sub Eng./ Jr. Eng of Civil section/ Mechanical section/ Electrical

section appointed by AMC.

The “Engineer” shall mean the City Engineer / the Hydraulic Engineer / the Chief Engineer / the Special

Engineer, appointed for the time being or any other officer or officers of the Municipal Corporation who

may be authorized by the commissioner to carry out the functions of the City Engineer / the Hydraulic

Engineer / the Chief Engineer / the Special Engineer or any other competent person appointed by the

AMC and notified in writing to the Contractor to act in replacement of the Engineer from time to time.

Contractor’s equipment means all appliances and things whatsoever nature required for the execution

and completions of the Works and the remedying of any defects therein, but does not include plant

material or other things intended to form or forming part of the Permanent Works.

The Initial Contract Price is the Contract Price listed in the AMC's Letter of Acceptance.

The Intended Completion Date is the date on which it is intended that the Contractor shall complete the

works. The Intended Completion Date is specified in the Contract Data. The Intended Completion Date

may be revised only by the Engineer by issuing an extension of time.

Materials are all supplies, including consumables, used by the Contractor for incorporation in the Works

and works of routine maintenance.

Plant is any integral part of the Works that shall have a mechanical, electrical, electronic, chemical, or

biological function.

Maintenance (Post-warranty period) shall mean the period commencing immediately after the expiry of

the one (01) year warranty period from the date of successful completion and acceptance of SITC of the

machine, during which the Contractor shall be responsible for carrying out operation support, preventive

maintenance, corrective maintenance, repairs, replacement of defective components, and ensuring

continuous and satisfactory functioning of the equipment, in accordance with the terms and conditions

stipulated in the Tender Document

The “Site” shall mean the locations of Toilets as listed by the Ahmedabad Municipal Corporation for the

Supply, Installation, Testing and Commissioning (SITC) of Feedback Machines, including any working space

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or access provided by the Corporation and designated in the contract as part of the Site

Site Investigation Reports are those that were included in the bidding documents and are reports about

the surface and subsurface conditions at the Site.

“Specification” shall mean the specification referred to in the tender and any modification thereof or

addition or deduction thereto as may from time to time be furnished or approved in writing by the

The Start Date/Commencement Date It is the date when the Contractor shall commence execution of

Variation means a change to the: -

i. Specification and /or Drawings (if any) which is instructed by the AMC.

ii. Scope in the Contract which is instructed by the AMC.

iii. Price in the Contract which is instructed by the AMC.

The Works, as defined in the Contract Data, are what the Contract requires the Contractor to carry out

the work as per specifications.

Jurisdiction: In case of any claim, dispute or difference arising in respect of a contract, the cause of action

thereof shall be deemed to have arisen in Ahmedabad and all legal proceedings in respect of any claim,

dispute or difference shall be instituted in a competent court in the City of Ahmedabad only.

7.2. Interpretation

7.2.1. In interpreting these Conditions of Contract, singular also means plural, male also means female

or neuter, and the other way around. Headings have no significance. Words have their normal

meaning under the language of the Contract unless specifically defined. The Engineer will provide

instructions clarifying queries about these Conditions of Contract.

7.2.2. If sectional completion is specified in the Contract Data, references in the Conditions of Contract

to the Works, the Completion Date, and the Intended Completion Date apply to any Section of

the Works (other than references to the Completion Date and Intended Completion Date for the

whole of the Works).

7.2.3. The documents forming the Contract shall be interpreted in the following documents: (1)

Agreement, (2) Letter of Acceptance, (3) Notice to Proceed with the Work, (4) Contractor's Bid,

(5) Contract Data, (6) Special Conditions of Contract Part (7) General Conditions of Contract Part

I, (8) Specifications, (9) Drawings, (10) Financial Bid, and (11) Any other document listed in the

7.3. Engineer’s Decisions

7.3.1. Except where otherwise specifically stated, the Engineer will decide contractual matters between

the AMC and the Contractor in the role representing the AMC. However, if the Engineer is required

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under the rules and regulations and orders of the AMC to obtain prior approval of some other

authorities for specific actions, he will so obtain the approval, before communicating his decision

to the Contractor.

7.3.2. Except as expressly stated in the Contract, the Engineer shall not have any authority to relieve the

Contractor of any of his obligations under the contract.

7.4. Delegation

7.4.1. The Engineer, with the approval of the AMC, may delegate any of his duties and responsibilities

to other person(s), except to the Adjudicator, after notifying the Contractor, and may cancel any

delegation after notifying the Contractor.

7.5. Communications

All certificates, notices or instructions to be given to the Contractor by AMC/ Engineer shall be sent on the

address or contact details given by the Contractor of Bid. The address and contact details for

communication with the AMC/ Engineer shall be as per the details given in Contract Data.

Communications between parties that are referred to in the conditions shall be in writing. The Notice sent

by facsimile (fax) or other electronic means shall be effective on confirmation of the transmission. The

Notice sent by Registered post or Speed post shall be effective on delivery or at the expiry of the normal

delivery period as undertaken by the postal service.

7.6. Subcontracting

Subletting shall not be allowed. If subletting is observed during the course of the contract, it shall result

in the termination of contract at risk & cost of the successful bidder.

7.7. Other Contractors (If any)

7.7.1. The Contractor shall cooperate and share the Site with other Contractors, public authorities,

utilities, and the AMC between the dates given in the Schedule of Other Contractors, as referred

to in the Contract Data. The Contractor shall also provide facilities and services for them as

described in the Schedule. The AMC may modify the Schedule of Other Contractors, and shall

notify the Contractor of any such modification.

7.7.2. The Contractor should take up the works in convenient reaches as decided by the Engineer to

ensure there is least hindrance to the smooth flow and safety of traffic including movement of

vehicles and equipment of other Contractors till the completion of the Works.

7.8.1. The Contractor shall employ for the work and routine maintenance the key personnel including

technical personnel named in the Contract Data or other personnel approved by the Engineer.

The Engineer will approve any proposed replacement of technical personnel only if their relevant

qualifications and abilities are substantially equal to those of the personnel stated in the Contract

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7.8.2. The Contractor’s personnel shall appropriately be qualified, skilled and experienced in their

respective trades or occupations. The Engineer shall have authority to remove, or cause to be

removed, any person employed on the site or works, who carries out duties incompetently or

negligently and persists in any conduct which is prejudicial to safety, health or the protection of

the environment.

7.8.3. If the Engineer asks the Contractor to remove a person who is a member of the Contractor's staff

or work force, stating the reasons, the Contractor shall ensure that the person leaves the Site

within seven days and has no further connection with the Works in the Contract.

7.8.4. The Contractor shall not employ any retired Gazette officer who has worked in the Engineering

Department of the AMC /State Government and has either not completed two years after the

date of retirement or has not obtained AMC/State Government’s permission to employment with

the Contractor.

7.9. AMC's and Contractor's Risks

The AMC carries the risks which this Contract states are AMC's risks, and the Contractor carries the risks

which this Contract states are Contractor's risks.

7.10. AMC's Risks

7.10.1. The AMC is responsible for the excepted risks which are (a) in so far as they directly affect the

execution of the Works in the AMC’s country, the risks of war, invasion, act of foreign enemies,

rebellion, revolution, insurrection or military or usurped power, civil war, riot, commotion or

disorder (unless restricted to the Contractor’s employees) and contamination from any nuclear

fuel or nuclear waste or radioactive toxic explosive, or (b) a cause due solely to the design of the

Works, other than the Contractor’s design.

7.11. Contractor's Risks

7.11.1. All risks of loss of or damage to physical property and of personal injury and death which arise

during and in consequence of the performance of the Contract other than the excepted risks,

referred to in clause 7.11.1, are the responsibility of the Contractor.

7.12. Insurance

The contractor has to provide all relevant insurances for the machinery & staff as per the governing laws.

All expenses towards this shall be borne only by the contractor. AMC shall be indemnified & absolved

arising out of any issues & claims etc. out of this.

7.12.1. Contractor shall take necessary insurance policy, policies so as to provide adequate insurance

cover for execution of the awarded contract work. The Contractor should produce the documents

of insurance done before payment of 1st bill. If the contractor fails to produce the documents of

insurance. One percent of the contract amount will be recovered from the contractor’s 1st bill

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and remitted towards insurance premium.

7.13. Site Visit Certificate

The Contractor, in preparing the Bid, may rely, at his own risk, on any Site Visit Certificate referred to in

the Contract Data, supplemented by any other information available to him, before submitting the bid.

7.14. Queries about the Contract Data

The Engineer will clarify queries on the Contract Data.

7.15. Contractor to carry out the Works and Undertake Maintenance (if specified in the tender)

7.15.1. The Contractor shall carry out the Works in accordance with the Specifications and Drawings and

as per instructions of the Engineer.

7.15.2. The Contractor shall carry out the works with maximum input of machinery required to ensure

the quality of works as per specifications. The Contractor shall deploy the equipment and

machinery as required in the contract.

7.15.3. The Contractor shall take all reasonable steps to protect the environment on and off the Site and

to avoid damage or nuisance to persons or to property of the public or others resulting from

pollution, noise or other causes arising as a consequence of his methods of operation.

During continuance of the contract, the Contractor shall abide at all times by all existing enactments on

environmental protection and rules made there under, regulations, notifications and byelaws of the State

or Central Government, or local authorities and any other law, bye-law, regulations that may be passed

or notification that may be issued in future by the State or Central Government or the local authority.

Salient features of some of the major laws that are applicable are given below:

• The Water (Prevention and Control of Pollution) Act, 1974, this provides for the prevention and

control of water pollution and the maintaining and restoring of wholesomeness of water.

‘Pollution’ means such contamination of water or such alteration of the physical, chemical or

biological properties of water or such discharge of any sewage or trade effluent or of any other

liquid, gaseous or solid substance into water (whether directly or indirectly) as may, or is likely to,

create a nuisance or render such water harmful or injurious to public health or safety, or to

domestic, commercial, industrial, agricultural or other legitimate uses, or to the life and health of

animals or plants or of aquatic organisms.

• The Air (Prevention and Control of Pollution) Act, 1981, this provides for prevention, control and

abatement of air pollution. ‘Air Pollution’ means the presence in the atmosphere of any ‘air

pollutant’, which means any solid, liquid or gaseous substance (including noise) present in the

atmosphere in such concentration as may be or tend to be injurious to human beings or other

living creatures or plants or property or environment.

• The Environment (Protection) Act, 1986, this provides for the protection and improvement of

environment and for matters connected therewith, and the prevention of hazards to human

beings, other living creatures, plants and property. ‘Environment’ includes water, air and land and

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the inter-relationship which exists among and between water, air and land, and human beings,

other living creatures, plants, micro- organism and property.

• The Public Liability Insurance Act, 1991, This provides for public liability insurance for the purpose

of providing immediate relief to the persons affected by accident occurring while handling

hazardous substances and for matters connected herewith or incidental thereto. Hazardous

substance means any substance or preparation which is defined as hazardous substance under

the Environment (Protection) Act 1986, and exceeding such quantity as may be specified by

notification by the Central Government.

• The Solid Waste Management Rules–2016 This provides for management & handling of solid

• The Constructions & Demolition Waste Rules,

• All work under this scope shall be carried out in accordance with CPCB and GPCB guidelines.

7.16. The Works to be completed by the Intended Completion Date

7.16.1. The Contractor may commence execution of the Works on the Start Date and shall carry out the

Works, if specified in the tender, in accordance with the Programme submitted by the Contractor,

as updated with the approval of the Engineer, and complete them by the Intended Completion

7.17. Approval by the Engineer

The Contractor shall submit Specifications and Drawings showing the proposed Works to the Engineer,

who is to approve them if they comply with the Specifications and Drawings.

The Contractor shall be responsible for design and safety of Works. The Engineer's approval shall not alter

the Contractor's responsibility for design and safety of the Works.

The Contractor shall obtain approval of third parties to the design of the Works, where required.

All Drawings prepared by the Contractor for the execution of the Works, are subject to prior approval by

the Engineer before their use.

7.18.1. The Contractor shall be responsible for the safety of all activities on the Site. He shall comply with

all applicable safety requirements and take care of safety of all persons entitled to be on the site

and the works. He shall use reasonable efforts to keep the site and the works, during execution

of works, clear of unnecessary obstruction so as to avoid danger to the persons.

The contractor shall provide all safety gear to his employees as specified in the specification of

7.18.2. First Aid Facilities:

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i. At every work place successful bidder shall provide and maintain first aid box of adequate capacity

and it should be easily accessible during working hours.

ii. The first-aid box shall be distinctly marked with a red cross on white back ground.

iii. Adequate arrangements shall be made for immediate recoupment of the equipment when

iv. Nothing except the prescribed contents shall be kept in the First-aid box.

v. The first-aid box shall be kept in charge of a responsible person who shall always be readily

available during the working hours of the work place.

vi. A person in charge of the First-aid box shall be a person trained in First- aid treatment.

7.19. Access to the Site

The Contractor shall allow access to the Site and to any place where work in connection with the Contract

is being carried out, or is intended to be carried out to the Engineer and any person/persons/agency

authorized by AMC.

7.20. Instructions

7.20.1. The Contractor shall carry out all instructions of the Engineer, which comply with the applicable

laws where the Site is located.

7.20.2. The Contractor shall permit the appointed and/or authorized persons to inspect the Site and/or

accounts and records of the Contractor and its subcontractors relating to the performance of the

Contract, and to have such accounts and records audited by auditors appointed, if so required.

The Contractor’s attention is invited to Clause of ‘Fraud and Corruption’, which provides, inter

alia, that acts intended to materially impede the exercise of the inspection and audit rights

provided for under the Clause & constitute an obstructive practice subject to contract

7.20.3. Engineer to have power to issue further drawings or instructions:

The Engineer shall have the power and authority from time to time and at all times to give such further

instructions and directions as may appear to him necessary or proper for the guidance of the

contractor and the good and sufficient execution of the works according to terms of the specifications

and Contractor shall receive, execute, obey and be bound by the same, according to the true intent

and meaning thereof, as fully and effectually as though the same had accompanied or had been

mentioned or referred to in the specification, and contemplated by the specifications, or may order

any of the works contemplated thereby to be omitted, with or without the substitution of any other

works in lieu thereof, or may order any work or any portion of work executed or partially executed, to

be removed, changed or altered, added if needful, may order that other works shall be substituted

instead thereof and difference of expense occasioned by any such diminution or alteration so ordered

and directed shall be added to or deducted from the amount of this Contract.

No work which radically changes the original nature of the Contract shall be ordered by the Engineer

and in the event of any deviation being ordered which in the opinion of the Contractor changes the

original nature of Contract he shall nevertheless carry it out and disagreement as to the nature of the

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work and the rate to be paid therefore shall be resolved.

The time for completion of the Works, shall be in event of any deviations resulting in additional cost

over the contract price being ordered, be extended or reduced reasonably by the Engineer. The

Engineer’s decision in this case shall be final.

B. Time Control

7.21. Project Execution

Within the time stated in the Contract Data, the Contractor shall submit to the Engineer for approval a

Project Execution, including Environment Management Plan showing the general methods,

arrangements, order, and timing for all the activities in the Works, along with monthly cash flow forecasts

for the installation of works/ subject work.

After the completion of the installation works, the Execution for the Routine Maintenance Work, showing

the general methods, arrangements, order and timing for all the activities involved in the Routine

Maintenance will also be submitted by the Contractor to the Engineer for approval if specified in the

tender. The Execution for Routine Maintenance will be submitted in each year for the period of

The Contractor shall submit the list of equipment and machinery being brought to site, the list of key

personnel being deployed, the list of machinery/ equipment’s being placed. The Engineer shall cause

these details to be verified at each appropriate stage of the Project Execution.

An update of the Programme shall be a Project Execution showing the actual progress achieved on each

activity and the effect of the progress achieved on the timing of the remaining Works, including any

changes to the sequence of the activities.

The Contractor shall submit to the Engineer for approval an updated Project Execution at intervals no

longer than the period stated in the Contract Data. If the Contractor does not submit an updated Project

Execution within this period, the Engineer may withhold the amount stated in the Contract Data from the

next payment certificate and continue to withhold this amount until the next payment after the date on

which the overdue Project Execution has been submitted.

The Engineer's approval of the Project Execution shall not alter the Contractor's obligations. The

Contractor may revise the Project Execution and submit it to the Engineer again at any time. A revised

Project Execution shall show the effect of Variations and Compensation Events.

7.22. Project Duration

Contract Period for SITC – 01 year from the date of receipt of the LoI/Work Order/Purchase Order, with

a further extendable period of 01 year subject to mutual understanding between AMC and the Contractor.

 SITC – To be completed within 7 days from the date of receipt of the LoI/Work Order/Purchase Order.

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The work shall be considered complete only a er sa sfactory tes ng, approval by AMC engineers,

and issuance of the Le er of Acceptance (LOA).

 Maintenance Period (Post-Warranty Period) – 05 Years (commencing immediately after successful

completion of the one (01) year warranty period from the date of successful SITC and acceptance of

the machine by the competent authority).

7.23. Management Meetings

7.23.1. The Engineer may require the Contractor to attend a management meeting. The business of a

management meeting shall be to review the plans for progress of the Works.

7.23.2. The Engineer shall record the business of management meetings and provide copies of the record

to those attending the meeting. The responsibility of the parties for actions to be taken shall be

decided by the Engineer either at the management meeting or after the management meeting

and stated in writing to all those who attended the meeting.

C. Quality Control

7.24. Identifying Defects

7.24.1. The Engineer shall check the Contractor's work and notify the Contractor of any Defects that are

found. Such checking shall not affect the Contractor's responsibilities. The Engineer may instruct

the Contractor to search for a Defect and test any work that the Engineer considers may have a

7.24.2. The Contractor shall permit the AMC’s technical person(s) to check the Contractor’s work and

notify the Engineer and Contractor if any defects that are found.

7.25. Correction of Defects

7.25.1. (a) The Engineer shall give notice to the Contractor of any Defects with respect to the

equipment/vehicle/work during the contract period. (b) Every time notice of Defect/Defects is

given, the Contractor shall correct the notified Defect/Defects within the duration of time

specified by the Engineer’s notice. (c) The Engineer may issue notice to the Contractor to carry

out removal of defects or deficiencies, if any, noticed in his inspection, or brought to his notice.

The Contractor shall remove the defects and deficiencies within the period specified in the notice

and submit to the Engineer a compliance report.

7.26. Uncorrected Defects and Deficiencies

If the Contractor has not corrected a Defect under clause and deficiencies in works, to the satisfaction of

the Engineer, within the time specified in the Engineer's notice, the Engineer will assess the cost of having

the Defect or deficiency corrected, and the Contractor shall pay this amount, on correction of the Defect

or deficiency by another agency.

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D. Cost Control

7.27. Variations

The Engineer shall, having regard to the scope of the Works and the sanctioned estimated cost, have

power to order, in writing, Variations within the scope of the Works he considers necessary or advisable

during the progress of the Works. Such Variations shall form part of the Contract and the Contractor shall

carry them out and include them in updated Project Execution provided by the Contractor. Oral orders of

the Engineer for Variations, unless followed by written confirmation, shall not be taken into account.

7.28. Payments for Variations

7.28.1. Even if rates for Variation items are not specified in the Bill of Quantities, the Contractor shall

carry out such work at the same rate.

7.29. Cash Flow Forecasts

When the Project Execution is updated, the Contractor shall provide the Engineer with an updated cash

7.30. Payment Certificates

The payment to the Contractor will be as follows:

(a) A bill shall be submitted by the Contractor each payment stage as per clause 6.6 and the Engineer

In- charge shall take or cause to be taken requisite measurement for the purpose of having the

same verified and the claim, so far as it is admissible, shall be adjusted, if possible, within 30 days

from the presentation of the bill.

(b) The Engineer shall check the Contractor's statement within 14 days and certify the amount to be

paid to the Contractor.

(c) The value of work executed shall be determined, based on VTMS/ WMS & such IT related systems

developed by the AMC.

(d) The value of work executed shall comprise the value of the quantities of the items in the financial

(e) The value of work executed shall also include the valuation of Variations and Compensation

(f) The Engineer may exclude any item certified in a previous certificate or reduce the proportion of

any item previously certified in any certificate in the light of later information.

(g) The contractor shall submit all bills on the printed forms at the office of AMC Engineer In-charge.

The charges to be made in the bills shall always be entered at the rates specified in tender.

7.31.1. Payments shall be adjusted for deductions for retention money, security deposit, other recoveries

in terms of the Contract and taxes at source, as applicable under the law. The AMC shall pay the

Contractor the amounts certified by the Engineer within 15 days of the date of each certificate.

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7.31.2. All sums payable by a contractor by way of compensation under any of these conditions, shall be

considered as a reasonable compensation to be applied to the use of AMC without reference to

the actual loss or damage sustained and whether any damage has or has not been sustained.

7.31.3. No payment shall be made for any work estimated to cost less than Rupees One Thousand till

after the whole of work shall have been completed and the certificate of completion given. But in

the case of works estimated to cost more than Rs. One Thousand, the contractor shall on

submitting a monthly bill therefore be entitled to receive payment proportionate to the part of

the work than approved and passed by the Engineer In-charge, whose certificate of such approval

and passing of the sum so payable shall be final and conclusive against the contractor. All such

intermediate payments shall be regarded as payments by way of advance against the final

payments only and not as payments for work actual done and completed and shall not preclude

the Engineer In-charge from requiring any bad, unsound, imperfect or unskillful work to be

removed or taken away and reconstructed or re-erected nor shall any such payment be

considered as an admission of the due performance of the contract or any part thereof in any

respect or the offering of any claim not shall it conclude, determine or effect in any other way,

the powers of the Engineer In-charge as to the final settlement and adjustment of the accounts

or otherwise, or in any other way vary or effect the contract. The final bill shall be submitted by

the Contractor within one month of the date fixed for the completion of the work otherwise the

Engineer In-charge’s certificate of the measurements and of the total amount payable for the

Engineer In-charge’s certificate of the measurements and of the total amount payable for the

work shall be final and binding on all parties.

7.32. The Contractor shall not be entitled to compensation to the extent that the AMC's interests are

adversely affected by the Contractor for not having given early warning or not having cooperated

with the Engineer.

7.33. Currencies

All payments will be made in Indian Rupees.

7.34. Currencies Liquidated Damages

Both, the Contractor and the AMC have agreed that it is not feasible to precisely estimate the amount of

losses due to delay in completion of works and the losses to the public and the economy, therefore, both

the parties have agreed that the Contractor shall pay liquidated damages to the AMC and not by way of

penalty, at the rate per week or part thereof stated in the Contract Data for the period that the Completion

Date is later than the Intended Completion Date. Liquidated damages at the same rates shall be withheld

if the Contractor fails to achieve the milestones prescribed in the Contract Data. However, in case the

Contractor achieves the next milestone, the amount of the liquidated damages already withheld shall be

restored to the Contractor by adjustment in the next payment certificate. The AMC and the contractor

have agreed that this is a reasonable agreed amount of liquidated damage. The AMC may deduct

liquidated damages from payments due to the Contractor. Payment of liquidated damages shall not affect

the Contractor’s other liabilities.

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7.35. Cost of Repairs

Loss or damage to the Works or Materials to be incorporated in the Works between the Start Date and

the end of the Defects Correction periods shall be remedied by the Contractor at his cost if the loss or

damage arises from the Contractor's acts or omissions.

E. Finishing the Contract

7.36. Completion of SITC Work & maintenance

The Contractor shall request the Engineer to issue a certificate of completion of the works after project

duration, and the Engineer will do so upon deciding that the works is completed.

7.37.1. The Contractor shall hand over the machine/equipment to AMC in fully working condition upon

completion of the project duration of 05 Years.

7.37.2. If AMC or the Engineer-in-Charge finds the machine/equipment to be defective or not in working

condition, the Contractor shall either repair it to full working condition or replace it with a new

machine, as per the instructions of the Engineer-in-Charge of AMC.

7.37.3. If the Contractor refuses both options mentioned in Clause 7.38.2 for defective

machine/equipment, AMC shall have the right to deduct the cost of the machine/equipment from

the Contractor’s security deposit or performance security.

7.38. Final Account

Final joint measurement along with the representatives of the contractor should be taken recorded and

signed by the Contractors. Contractors should submit the final bill within 1 month of physical completion

If the contractor fails to submit the final bill within 1 month, the AMC staff will prepare the final bill based

on the joint measurement within next 3 months.

Engineer’s decision shall be final in respect of claims for defect and pending claims against contractors.

No further claims should be made by the Contractor after submission of the final bill and these shall be

deemed to have been waived and extinguished. Payment of those items of the bills in respect of which

there is no dispute and of items in dispute, for quantities and rates as approved by the Commissioner shall

be made within a reasonable period as may be necessary for the purpose of verification etc.

After payment of the final bill as aforesaid has been made, the contractor may, if he so desires, reconsider

his position in respect of a disputed portion of the final bills and if he fails to do so within 84 days, his

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disputed claim shall be dealt with as provided in the contract.

7.39. Operating and Maintenance Manuals

If "as built" Drawings and/or operating and maintenance manuals are required, the Contractor shall supply

them by the dates stated in the Contract Data.

If the Contractor does not supply the Drawings and/or manuals by the dates stated in the Contract Data,

or they do not receive the Engineer's approval, the Engineer shall withhold the amount stated in the

Contract Data from payments due to the Contractor.

7.40. Manufacturing Warranty period and Consequence of Inferior Supply

7.40.1. The AMC or the Contractor may terminate the Contract if the other party causes a fundamental

breach of the Contract. Bidders shall be responsible for smooth functioning of the machines.

During project period and Maintenance period, if any machine is not working, then it is the

responsibility of the bidder to get all the machines in working condition.

7.40.2. Consequences of inferior supply: If the supplied machines found of inferior quality or not as per

specifications, the contractor shall replace the equipment within 15 days from the date of

intimation at the cost & risk of the contractor and also liable to pay the fine imposed by the

Municipal Commissioner, failing which Security Deposit of the contractor shall be forfeited & the

tenderer shall be liable for penal action including black-listing etc. In addition to the forfeiture of

the Security Deposit, if any fine is imposed by the Municipal Commissioner, the same shall be

payable by the tenderer immediately on demand, failing which the same shall be recovered from

other dues to the contractor from the Municipal Corporation.

7.40.3. Manufacturing Warranty period: The contractor shall provide one-year onsite manufacturing

warranty of all the machines post installation during which, contractor shall maintain, uphold and

keep the entire machine in thorough repairs and working order at their own cost and to the entire

satisfaction of the AMC. Contractor shall also be responsible for and be liable under the provisions

of this clause to make good any defect that may develop during that period in the normal and

proper working of the Machine. In case of repairs of Machinery / Equipment which is not

manufactured in India, the manufacturer, authorized distributors/dealers/agents during the

warranty period shall bear all the taxes, custom duties, levies, to & fro cost of transporting etc. of

the Machinery / Equipment while the same is returned to India duly repaired by the Manufacturer.

During the entire period of warranty, the contractor shall replace the machine and or part of the

machine entirely on its break down / nonfunctional, which shall be at the cost of the contractor

and includes the labour charges, transport charges. The contractor should assure an up-time

warranty for service of at least 95% (calculated on the basis of 24 hours a day and seven days a

week). A service call shall be attended even on Sundays and Public Holidays. The complaint

/message will be sent to the address given in this contract as well as in supply order. There is no

limit for breakdown visits. The contractor shall give detailed report about the “Quarterly

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Preventive Visits” as well as “Breakdown Visits” to the department within 5 days of such visits.

7.40.4. Maintenance Period: The bidder shall quote rates for maintenance period of 05 Years. The

successful bidder shall, for a period of 05 Years from the SITC, maintain, uphold and keep

machines in thorough repairs and working order at their own cost and expenses and to the entire

satisfaction of the Engineer to the contract. The contractor shall be responsible for entire

Machinery / Equipment and be liable under the provisions of this clause to make good any defect

that may develop during that period for normal and proper working of the Machinery /

Equipment. In case of repairs of Machinery / Equipment which is not manufactured in India, the

manufacturer, authorized distributors/dealers/agents shall bear all the taxes, custom duties,

levies, to & fro cost of transporting etc. of the Machinery / Equipment while the same is returned

to India duly repaired by the Manufacturer. The contractor shall replace the equipment and/or

part of the equipment entirely on its break down / non functionality, which shall be at the cost of

the contractor and include the labour charges, transport charges taxes, fees charges etc. The

successful bidder should assure an up-time warranty for service of at least 95% (calculated on the

basis of 24 hours a day and seven days a week). During maintenance period, the Service Engineers

will have to make 04 (four) compulsory visits per year on quarterly basis for preventive

maintenance while breakdown calls (unlimited) will be attended within 48 hours (2 days) from the

date & time of lodging of complaint with the Service Engineer through phone/

fax/person/post/courier/e-mail. A service call shall be attended even on Sundays and Public

Holidays. The complaint /message will be sent to the address given in this contract as well as in

supply order. There is no limit for breakdown visits. The contractor shall give detailed report about

the “Quarterly Preventive Visits” as well as “Breakdown Visits” to the department within 5 days

of such visits.

7.41. Termination

1. If work of SITC and maintenance of Feedback Machine work is found unsatisfactory by

Ahmedabad Municipal Corporation (AMC), AMC shall terminate the contract after giving notice

period of 90 days and in this case decision of MC - AMC, for forfeiture of SD/EMD etc. and

debarring/ blacklisting the agency shall be binding to the contractor.

2. The activity is under essential service; contractor is not allowed to stop this work at any point of

time. But if contractor willing to leave this work / contract, he should give written notice to AMC

before 120 days. However, decision of MC –AMC in such case will be final & binding to contractor.

Notwithstanding, if contractor stop / leave the work by his own discretion SD/ EMD, Amount pending in

running bill etc. shall be forfeited and additional expenditure for execution of remaining work shall be

recovered through, if be needed, legal proceeding and Agency shall be debarred / blacklisted subject to

approval of competent authority.

7.42. Payment upon Termination

7.42.1. If the Contract is terminated because of a fundamental breach of Contract by the Contractor, the

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Engineer shall issue a certificate for value of the work done and materials ordered less liquidated

damages, if any, less advance payments received up to the date of the issue of the certificate and

less the percentage to apply to the value of the work not completed, as indicated in the Contract

Data. If the total amount due to the AMC exceeds any payment due to the Contractor, the

Data. If the total amount due to the AMC exceeds any payment due to the Contractor, the

difference shall be recovered from the security deposit, and performance security. If any amount

is still left un-recovered it will be a debt due from the Contractor to the AMC

7.42.2. If the Contract is terminated at the AMC's convenience, the Engineer shall issue a certificate for

the value of the work done, the reasonable cost of removal of Equipment, repatriation of the

Contractor's personnel employed solely on the Works, and the Contractor's costs of protecting

and securing the Works and less advance payments received up to the date of the certificate, less

other recoveries due in terms of the Contract, and less taxes due to be deducted at source as per

applicable law.

All Materials on the Site, Plant, Equipment, Temporary Works, and Works shall be deemed to be the

property of the AMC for use for completing balance installation/construction work if the Contract is

terminated because of the Contractor's default, till the Works is completed after which it will be

transferred to the Contractor and credit, if any, given for its use.

7.44. Release from Performance

If the Contract is frustrated by the outbreak of war or by any other event entirely outside the control of

the AMC or the Contractor, the Engineer shall certify that the Contract has been frustrated. The Contractor

shall make the Site safe and stop work as quickly as possible after receiving this certificate and shall be

paid for all work carried out before receiving it and for any work carried out afterwards to which a

commitment was made.

F. Other Conditions of Contract

7.45.1. The Contractor shall, unless otherwise provided in the Contract, make his own arrangements at

his own cost for the engagement of all staff and employees, local or other, and for their payment,

7.45.2. The Contractor shall, if required by the Engineer, deliver to the Engineer a return in detail, in such

form and at such intervals as the Engineer may prescribe, showing the staff and the number of

the several classes of labour from time to time employed by the Contractor on the Site and such

other information as the Engineer may require.

7.46. Compliance with Labour Regulations

(a) During continuance of the Contract, the Contractor shall abide at all times by all existing labour

enactments and rules made there under, regulations, notifications and bye laws of the State or

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Central Government or local authority and any other labour law (including rules), regulations, bye

laws that may be passed or notification that may be issued under any labour law in future either

by the State or the Central Government or the local authority.

(b) Furthermore, the Contractor shall keep the AMC indemnified in case any action is taken against

the AMC by the competent authority on account of contravention of any of the provisions of any

Act or rules made there under, regulations or notifications including amendments. If the AMC is

caused to pay or reimburse, such amounts as may be necessary to cause or observe, or for non-

observance of the provisions stipulated in the notifications/bye laws/Acts/Rules/regulations

including amendments, if any, on the part of the Contractor, the Engineer/AMC shall have the

right to deduct any money due to the Contractor including his amount of contract deposit in the

form of BG. The AMC/Engineer in-charge shall also have right to recover from the Contractor any

sum required or estimated to be required for making good the loss or damage suffered by the

(c) The Contractor shall require his employees to obey all applicable laws, including those concerning

safety, health & Environment at work.

(d) The employees of the Contractor or his subcontractor in no case shall be treated as the

employees of the AMC at any point of time.

7.47. Drawings and Geo-tagged Photographs of the Works

7.47.1. The Contractor shall do Geo-tagged photography/video photography of the site firstly before the

start of the work, secondly mid-way in the execution of different stages of work as required by

Engineer In-charge and lastly after the completion of the work. No separate payment will be made

to the Contractor for this.

7.47.2. The Contractor shall not disclose details of Drawings furnished to him and works on which he is

engaged without the prior approval of the Engineer in writing. No photograph of the works or any

part thereof or plant employed thereon, except those permitted under above clause, shall be

taken or permitted by the Contractor to be taken by any of his employees without the prior

approval of the Engineer in writing. No photographs/ Video photography shall be published or

otherwise circulated without the approval of the Engineer in writing.

7.48. The Apprentices Act,

The Contractor shall duly comply with the provisions of the Apprentices Act 1961 (III of 1961), the rules

made there under and the orders that may be issued from time to time under the said Act and the said

Rules and on his failure or neglect to do so, he shall be subject to all liabilities and penalties provided by

the said Act and said Rules.

7.49. Contract Document

The documents forming the contract are to be taken as mutually explanatory of one another. Unless

otherwise provided in the contract, the priority of the documents forming the contract shall be as follows

1. Contract Agreement (if completed)

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2. The letter of Acceptance

4. Addendum to Bid; if any

5. Tender Document

6. Financial Bid:

7. The Specification:

8. Detailed Engineering Drawings

9. Standard General Conditions of Contracts (GCC)

10. All correspondence documents between bidder/contractor and AMC.

7.50. Conflict of Interest

The Applicant shall not have a conflict of interest (the “Conflict of Interest”) that affects the Bidding

Process. Any Applicant found to have a Conflict of Interest shall be disqualified. An Applicant shall be

deemed to have a Conflict of Interest affecting the Bidding Process, if

1. A constituent of such Applicant is also a constituent of another Applicant; or

2. Such Applicant has the same legal representative for purposes of this Application as any other

3. Such Applicant, or any Associate thereof has a relationship with another Applicant, or any

Associate thereof, directly or through common third party/ parties, that puts either or both of

them in a position to have access to each other’s information about, or to influence the

Application of either or each other; or

4. The Applicant shall be liable for disqualification if any legal, financial or technical adviser of the

Authority in relation to the Project is engaged by the Applicant, its Member or any Associate

thereof, as the case may be, in any manner for matters related to or incidental to the Project.

For the avoidance of doubt, this disqualification shall not apply where such adviser was

engaged by the Applicant, its Member or Associate in the past but its assignment expired or

was terminated 6 (six) months prior to the date of issue of this TENDER. Nor will this

disqualification apply where such adviser is engaged after a period of 3 (three) years from the

date of commercial operation of the Project.

7.51. Applications and costs thereof

No Applicant shall submit more than one Application for the Project. An applicant applying individually

shall not be entitled to submit another application either individually. The Applicant shall be responsible

for all of the costs associated with the preparation of their Applications and their participation in the Bid

Process. The Authority will not be responsible or in any way liable for such costs, regardless of the conduct

or outcome of the Bidding Process.

7.52. Acknowledgment by Applicant

It shall be deemed that by submitting the Application, the Applicant has:

a. made a complete and careful examination of the tender;

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b. received all relevant information requested from the Authority;

c. accepted the risk of inadequacy, error or mistake in the information provided in the tender or

furnished by or on behalf of the Authority relating to any of the matters referred; and

d. Agreed to be bound by the undertakings provided by it under and in terms hereof.

“The Authority” shall not be liable for any omission, mistake or error in respect of any of the above or on

account of any matter or thing arising out of or concerning or relating to the TENDER or the Bidding

Process, including any error or mistake therein or in any information or data given by the Authority.

G. Preparation and Submission of Application

7.53. Format and signing of Application

The Applicant shall provide all the information sought under this TENDER. The Authority will evaluate only

those Applications that are received in the required formats and complete in all respects. Incomplete and

/or conditional Applications shall be liable to rejection.

The Applicant will upload bid in One Folder in electronic form which shall contain the scanned certified

copies of the documents given below and the documents uploaded has to be digitally signed by the bidder.

These copies shall be certified by Practicing Notary approved by the Govt. of Gujarat or Govt. of India with

his stamp, clearly stating his name & registration number, except where original documents are

7.54. Marking of Applications

The Applicant shall submit the Application in the format specified, together with the documents, upload

in folder as “VENDOR” together with their respective enclosures

Applications submitted by email, fax, telex, telegram shall not be entertained and shall be rejected

7.55. Late Applications

Applications received by the Authority after the specified time on the Application Due Date shall not be

eligible for consideration and shall be summarily rejected.

7.56. Inspection of site and sufficiency of tender:

1. The Contractor shall inspect and examine the site and its surrounding and shall satisfy himself

before submitting his tender as to the nature of the work (so far as is practicable), the form and

nature of the site, the quantities and nature of the work and materials/equipment/vehicles

necessary for the completion of the works and means of access to the site, and in general shall

himself obtain all necessary information as to risk, contingencies and other circumstances which

may influence or affect his tender.

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2. The Contractor shall be deemed to have satisfied himself before tendering as to the correctness

and sufficiency of his tender for the works and of the rates and prices quoted in the schedule of

works / items / quantities, or in Financial Bid, which rates and prices shall, except as otherwise

provided cover all his obligations under the Contract and all matters and things necessary for

proper completion and maintenance of the works. No extra charges consequent on any

misunderstanding.

3. Not Foreseeable Physical Obstructions or Conditions: If, however, during the execution of the

Works the Contractor encounters physical obstructions or physical conditions, other than

climatic conditions on the Site, which obstructions or conditions were, in his opinion, not

foreseeable by an experienced contractor, the Contractor shall forthwith give notice thereof to

the Engineer. On receipt of such notice, the Engineer shall, if in his opinion such obstructions or

conditions could not have been reasonably foreseen by an experienced contractor, after due

consultation with the Contractor, determine:

 any extension of time to which the Contractor is entitled and

 and shall notify the Contractor accordingly. Such determination shall take account of any

instruction which the Engineer may issue to the Contractor in connection therewith, and

any proper and reasonable measures acceptable to the Engineer which the Contractor

may take in the absence of specific instructions from the Engineer. However, such

costing shall be got approved by the competent authority as governed vide rules

prevailing with authority.

7.57. Official Secrecy

The Contractor shall of all the persons employed in any works in connection with the contract that the

India Official Secrets Act 1923 (XIX of 1923) applies to them and will continue to apply even after execution

of the said works and they will not disclose any information regarding this contract to any third party. The

contractor shall also bring into notice that, any information found to be leaked out or disclosed the

concern person as well as the Contractor will be liable for penal action; further the Corporation will be at

liberty to terminate the contract without notice.

7.58. Subsequent Legislation

If on the day of submission of bids for the contract, there occur changes to any National or State stature,

Ordinance, decree or other law or any regulation or By-laws or any local or other duly constituted

authority or the introduction of any such National or State Statute, Ordinance, decree or by which causes

additional or reduced cost to the Contractor, such additional or reduced cost shall, after due consultation

with the Contractor, be determined by the concerned Engineering Department of AMC and shall be added

to or deducted from the Contract Price with prior approval of competent authority and the concerned

Engineering Department shall notify the Contractor accordingly with a copy to the AMC. AMC reserve the

right to take decision in respect of addition/reduction of cost in contract.

7.59. Patent, Right and Royalties

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The contractor shall save harmless and indemnify the Corporation from and against all claims and

proceedings for or on account of infringement of any Patent rights, design trademark or name of other

protected rights in respect of machine work, or material used for or in connection with the Works or any

of them and from and against all claims, proceedings, damages, costs, charges and expenses whatsoever

in respect thereof or in relation thereto. Except where otherwise specified, the contractor shall pay all

tonnage and other royalties, rent and other payments or compensation, if any, for getting stone, sand,

gravel, clay or other materials required for the works or any of them.

7.60. Payments, Tax and Claims

□ The limit for unforeseen claims

Under no circumstances whatever the contractor shall be entitled to any compensation from AMC

on any account unless the contractor shall have submitted a claim in writing to the Eng. in charge

within 1 month of the case of such claim occurring.

□ No interest for delayed payments due to disputes, etc

It is agreed that the AMC or its Engineer or Officer shall not be liable to pay any interest or damage

with respect of any moneys or balance which may be in its or its Engineer’s or officer’s hands

owing to any dispute or difference or claim or misunderstanding between the Municipal

Corporation of Ahmedabad or its Engineer or Officer on the one hand and the contractor on the

other, or with respect to any delay on the part of the AMC or its Engineer or Officers in making

periodical or final payments or in any other respect whatever.

7.61. Settlement of Disputes

□ Termination of contract for death

If the Contractor is an individual or a proprietary concern and the individual or the proprietor dies

and if the Contractor is a partnership concern and one of the legal representative of the individual

Contractor or the proprietor of the proprietary concern and in case of partnership, the surviving

partners, are capable of carrying out and completing the contract, the Commissioner shall be

entitled to cancel the contract as to its uncompleted part without the Corporation being in any

way liable to payment of any compensation to the estate of the deceased Contractor and or to

the surviving partners of the Contractor’s firm on account of the cancellation of the contract. The

decision of the Commissioner that the legal representative of the deceased Contractor or

surviving partners of the Contractor’s firm cannot carry out and complete the contract shall be

final and binding on the parties. In the event of such cancellation the Commissioner shall not hold

estate of the deceased Contractor and or surviving partners of the Contractor’s firm liable in

damages for not completing the contract.

□ Settlement of Disputes

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If any dispute or differences of any kind whatsoever other than those in respect of which, the

decision of any person is, by the Contract, expressed to be final and binding) shall arise between

the AMC and the Contractor or the Engineer and the Contractor in connection with or arising out

of the Contract or carrying out of the Works (Whether during the progress of the Works or after

their completion and whether before or after the termination, abandonment or breach of the

Contract) it, the aggrieved party may refer such dispute within a period of 7 days to the concerned

Addl. Municipal Commissioner who shall constitute a committee comprising of three officers i.e.

concerned Deputy Municipal Commissioner or Director (ES&P), Chief Engineer other than the

Engineer of the Contract and concerned Chief Accountant. The Committee shall give decision in

writing within 60 days. Appeal on the Order of the Committee may be referred to the Municipal

Commissioner within 7 days. Thereafter the Municipal Commissioner shall constitute a

Committee comprising of three Addl. Municipal Commissioners including Addl. Municipal

Commissioner in charge of Finance Department. The Municipal Commissioner within a period of

90 days after being requested to do so shall give written notice of committee’s decision to the

Contractor. Save as herein provided such decision in respect of every matter so referred shall be

final and binding upon both parties until and after the completion of the works, and shall forthwith

be given effect to by the Contractor who shall proceed with the works with due diligence, whether

he requires arbitration as hereinafter provided or not. If the Commissioner has given written

notice of the decision to the Contractor and no Claim to arbitration has been communicated

within a period of 90 days from receipt of such notice the said decision shall remain final and

binding upon the Contractor.

7.62. Arbitration and Jurisdiction

7.62.1. Any Dispute which is not amicably resolved by conciliation, as provided in Clause 7.69, shall be

finally decided by reference to arbitration by a board of arbitrators appointed in accordance with

Clause 7.69.2. Such arbitration shall be held in accordance with the Arbitration Act. The venue of

Arbitration shall be Ahmedabad and the language of arbitration proceedings shall be English.

7.62.2. There shall be a board of 3 (three) arbitrators, of whom each Party shall select one, and the third

arbitrator shall be appointed by the 2 (two) arbitrators so selected, and in the event of

disagreement between the 2 (two) arbitrators, the appointment shall be made in accordance with

7.62.3. The arbitrators shall make a reasoned award (the “Award”). Any Award made in any arbitration

held pursuant to this clause shall be final and binding on the Parties as from the date it is made,

and the Contractor and the Authority agree and undertake to carry out such Award without delay.

7.62.4. The Contractor and the Authority agree that an Award may be enforced against the Contractor

and/or the Authority, as the case may be, and their respective assets wherever situated.

7.62.5. This Agreement and the rights and obligations of the Parties shall remain in full force and effect,

pending the Award in any arbitration proceedings hereunder.

7.63. Copyright

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The copyright of all drawings and other documents provided by the Contractor under the contract shall

remain vested in the Contractor or his sub- contractors as the case may be the AMC shall have a license

to use such drawings and other documents in connection with the design, construction, operation,

maintenance of the works. At any time the AMC shall have further license without additional payment to

the Contractor to use any such drawings or documents for the purpose of making any improvement of

the works or enlargement or duplication of any part thereof, provided that such improvement,

enlargement, or duplication by itself or in conjunction with any other improvements, enlargements or

duplications already made in accordance with the further license does not result in the duplication of the

7.64. Receipts to be signed in firm’s name by any one of the partners

Every receipt for money which may become payable or for any security which may become transferable

to the Contractor under these present shall, if signed in the partnership name by any one of the partners,

be a good and sufficient discharge to the Commissioner and Municipal Corporation in respect of the

money or security purporting to be acknowledged thereby, and in the event of death of any of the

partners during the pendency of this contract, it is hereby expressly agreed that every receipt by any one

of the surviving partners shall, if so signed as aforesaid, be good and sufficient discharge as aforesaid

provided that nothing in this clause contained shall be deemed to prejudice or effect any claim which the

Commissioner or the Corporation may hereafter have against the legal representatives of any partners so

dying or in respect of any breach of any of the conditions thereof, provided also that nothing in this clause

contained shall be deemed prejudicial or affect the respective rights or obligations of the Contractors and

of the legal representatives of any deceased Contractors interest.

7.65. Proprietary data

All documents and other information supplied by the Authority or submitted by an Applicant to the

Authority shall remain or become the property of the Authority. Applicants are to treat all information as

strictly confidential and shall not use it for any purpose other than for preparation and submission of their

Application. The Authority will not return any Application or any information provided along therewith.

7.66. Correspondence with the Applicant

Save and except as provided in this TENDER, the Authority shall not entertain any correspondence with

any Applicant in relation to the acceptance or rejection of any Application.

7.67. Banning/De-Registration of Agencies of Construction works/ M & E work in AMC

The regulations regarding Demotion/ Suspension Banning for specific period or permanently / De-

Registration shall be governed as per the respective condition in Contractor Registration Rules of AMC.

7.68. Compensation for delay

If the Contractor fails to complete the works and clear the site on or before the Contract or extended

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date(s) / period(s) of completion, he shall, without prejudice to any other right or remedy of Municipal

Corporation on account of such breach, pay as agreed compensation, amount calculated as stipulated

below (or such smaller amount as may be fixed by the Engineer) on the contract value of the whole work

or on the contract value of the time or group of items of work for which separate period of completion

are given in the contract and of which completion is delayed for every week that the whole of the work

of item or group of items of work concerned remains uncompleted, even though the contract as a whole

be completed by the contract or the extended date of completion. For this purpose, the term ‘Contract

Value’ shall be the value of the work at Contract Rates as ordered including the value of all deviations

 Completion period for projects (originally stipulated or as extended) not exceeding 6 months:

to the extent of maximum 1% per week

 Completion period for projects (originally stipulated or as extended) exceeding 6 months and

not exceeding 2 years: to the extent of maximum 0.5% per week.

 Completion period for projects (originally stipulated or as extended) exceeding 2 years: to the

extent of maximum 0.25% per week.

When the delay is not a full week or in multiple of a week but involves a fraction of a week the

compensation payable for that fraction shall be proportional to the number of days involved.

Provided always that the total amount of compensation for delay to be paid this condition shall not exceed

Provided always that the total amount of compensation for delay to be paid this condition shall not exceed

the undernoted percentage of the Contract Value of the item or group of items of work for which a

separate period of completion is given.

i. Completion period (as originally stipulated or as extended) not exceeding 6 months: 10%.

ii. Completion period (as originally stipulated or as extended) exceeding 6 months and not

exceeding 2 years: 7.50%.

iii. Completion period (as originally stipulated or as extended) exceeding 2 years: 5%.

The amount of compensation may be adjusted set off against any sum payable to the contractor under

this or any other contract with the Municipal Corporation.

Please note schedule of penalties in section 6 – Scope of Work and Specification.

7.69. Action and Compensation Payable in Case of Bad Work and Not Done

As Per Specifications

All works under or in course of execution or executed in pursuance of the contract, shall at all times be

open and accessible to the inspection and supervision of the Engineer-in-charge, his authorized

subordinates in charge of the work and all the superior officers, officer of the Vigilance Department of the

AMC or any organization engaged by the AMC for Quality Assurance and the contractor shall, at all times,

during the usual working hours and at all other times at which reasonable notice of the visit of such officers

has been given to the contractor, either himself be present to receive orders and instructions or have a

responsible agent duly accredited in writing, present for that purpose. Orders given to the Contractor’s

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agent shall be considered to have the same force as if they had been given to the contractor himself.

If it shall appear to the Engineer-in-charge or his authorized subordinates in- charge of the work or to the

officer of Vigilance Department, that any work has been executed with unsound, imperfect or unskillful

workmanship or with materials of any inferior description, or that any materials or articles provided by

him for the execution of the work are unsound or of a quality inferior to that contracted for or otherwise

not in accordance with the contract, the contractor shall, on demand in writing which shall be made within

twelve months of the completion of the work from the Engineer-in- Charge specifying the work, materials

or articles complained of notwithstanding that the same may have been passed, certified and paid for

forthwith rectify, or remove and reconstruct the work so specified in whole or in part, as the case may

require or as the case may be, remove the materials or articles so specified and provide other proper and

suitable materials or articles at his own charge and cost. In the event of the failing to do so within a period

specified by the Engineer-in-Charge in his demand aforesaid, then the contractor shall be liable to pay

compensation at the same rate as under clause 8.e. of the general condition of contract in section 9 of

tender document (for Compensation for delay) for this default. In such case the Engineer-in Charge may

not accept the item of work at the rates applicable under the contract but may accept such items at

reduced rates as the Engineer in charge may consider reasonable during the preparation of on account

bills or final bill if the item is so acceptable without detriment to the safety and utility of the item and the

structure or he may reject the work outright without any payment and/or get it and other connected and

incidental items rectified, or removed and re-executed at the risk and cost of the contractor. Decision of

the Engineer-in-Charge to be conveyed in writing in respect of the same will be final and binding on the

If the penalization amount exceeds maximum limit with respect to Standard General Conditions of

Contract, then a show cause notice shall necessarily be issued to the contract as to why the contract

should not be terminated.

The above clause is summarized to make it easy to understand as follows:

1. The Engineer-in-charge shall issue notice to the contractor for rectifying the defects or redoing

of the work, if necessary, within specific time to achieve the desired quality and quantity of the

work and this should be governed by Standard General Conditions of Contract.

2. If the contractor fails to comply the same, only then, the contractor shall be li able to pay

compensation at the same rate as under the Standard General Condition of Contract (for

Compensation for delay) for this default.

3. If the penalization amount exceeds the maximum limit, then the contractor will be liable for

being banned/ deregistered from business dealings with AMC and this shall be governed by

relative provision in Registration Rules of AMC and Standard General Conditions of Contract.

4. This penalization shall be levied only on account of delay in work, unsound, imperfect or

unskillful workmanship or with materials of any inferior description, or that any materials or

articles provided by him for the execution of the work are unsound or of quality inferior to that

contracted for or otherwise not in accordance with the contract.

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7.70. Contractors remain liable to pay compensation

In any case in which any of the powers conferred upon the Engineer In- charge by the relevant clauses in

documents that form a part of contract as exercised or is exercisable in the event of any future case of

default by the Contractor, he is declared liable to pay compensation amounting to the whole of his security

deposit. The liability of the Contractor for past and future compensation shall remain unaffected.

In the event of the Executive Engineer taking action against these relevant clauses, he may, if he so desires,

take possession of all or any tools and plant, materials and stores in or upon the work of site thereof or

belonging to the Contractor or procured by him and intended to be used for the execution of the work or

any part thereof paying or allowing for the same in account at the contract rates, or in the case of contract

rates not being applicable at current market rates to be certified by the Executive Engineer, may after

giving notice in writing to the Contractor or his staff of the work or other authorized agent require him to

remove such tools and plants, materials or stores from the premises within a time to be specified in such

notice and in the event of the Contractor failing to comply with any such requisition, the Executive

Engineer may remove them at the contractors expense of sell them by auction or private sell on account

of the Contractor at his risk in all respects and certificate of the Executive Engineer as to the expense of

any such removal and the amount of the proceeds an expense of any such sell be final and conclusive

against the Contractor.

7.71. No Claim to Any Payment or Compensation or Alteration in or Restriction of Work

a) If at any time after the execution of contract documents, the Engineer shall for any reason

whatsoever, desires that the whole or any part of the works specified in the Tender should be

suspended for any period or that the whole or part of the work should not be carried out, at

all, he shall give to the Contractor a Notice in writing of such desire and upon the receipt of

such notice, the Contractor shall forthwith suspend or stop the work wholly or in part as

required after having due regard to the appropriate stage at which the work should be stopped

or suspended so as not to cause any damage or injury the work already done or endanger the

safety thereof, provided that the decision of the Engineer as to the stage at which the work or

any part of it could be or could have been safely stopped or suspended shall be final and

conclusive against the contractor. The Contractor shall have no claim to any payment or

compensation whatsoever by reason of or in pursuance of any notice as aforesaid, on account

of any suspension, stoppage or curtailment except to the extent specified hereinafter.

b) Where the total suspension of Work Order as aforesaid continued for a continuous period

exceeding 90 days the contractor shall be at liberty to withdraw from the contractual

obligations under the contract so far as it pertains to the unexecuted part of the work by giving

10 days prior notice in writing to the Engineer within 30 days of the expiry of the said period

of 90 days, of such intention and requiring the Engineering to record the final measurement of

the work already done and to pay final bill. Upon giving such Notice, the Contractor shall deem

to have been discharged from his obligations to complete the remaining unexecuted work

under his contract. On receipt of such notice the Engineer shall proceed to complete the

measurement and make such payment as may be finally due to the contractor within a period

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of 90 days from the receipt of such Notice in respect of the work already done by the

contractor. Such payment shall not in any manner prejudice the right of the contractor to any

further compensation under the remaining provisions of this clause.

c) Where the Engineer required to Contractor to suspend the work for a period in excess of

days at any time or 60 days in the aggregate, the Contractor shall be entitled to apply to the

Engineer within 30 days of the resumption of the work after such suspension for payment of

compensation to the extent of pecuniary loss suffered by him in respect of working machinery

remained ideal on the site of on the account of his having an to pay the salary of wages and

labour engaged by him during the said period of suspension provided always that the

contractor shall not be entitled to any claim in respect of any such working machinery, salary

or wages for the first 30 days whether consecutive or in the aggregate or such suspension or

in respect of any such suspension whatsoever occasion by unsatisfactory work or any other

default on his part, the decision of the Engineer in this regard shall be final and conclusive

against the contractor.

7.72. Contractor to supply equipment etc. required to carry out the work and is liable for damages

arising for its non-provision

The Contractor shall supply at his own cost all material, plant, tools, appliances, implements, equipment’s,

vehicles requisite or proper for the proper execution of the work, whether, in the original altered or

substituted form and whether included in the specification of other documents forming part of the

contract or referred to in these conditions or not and which may be necessary for the purpose of satisfying

or complying with the requirements of the Engineer In-Charge as to any matter as to which under these

conditions is entitled to be satisfied, or which is entitled to require together with the carriage therefore

to and from the work.

The Contractor shall also supply without charge, the requisite number of person with the means and

materials necessary for the purpose of setting out works and counting, weighing and assisting in the

measurements of examination at any time and from time to time of the work or materials, failing which

the same may be provided by the Engineer In-charge at the expense of the contractor and the expenses

may be deducted from any money due to the contractor under the contract or from his security deposit

or the proceeds of sale thereof, or offers sufficient portion thereof.

The contractor shall provide all necessary measures & precautions to protect the public from accident and

shall also be bound to bear the expenses of defence of every suit, action or other legal proceedings, that

may be brought by any person for injury sustained owing to neglect of the above precautions and to pay

any damages and cost which may be awarded in any such suit action or proceedings to any such person

or which may with the consent of the contractor be paid for compromising any claim by any such person.

7.73. In the case of Tender by partners, any change in the constitution of the firm shall be forthwith,

notified by the contractor through the Engineer In- charge for his information.

7.74. Action where no specifications

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In the case of any class of work for which there is no such specifications, such works shall be carried out

in accordance with the specifications and in the event of there being no such specifications, then in such

case, the work shall be carried out in all respects in accordance with all instructions and requirements of

the Engineer In- charge.

7.75. Safety and medical help

(i) The Contractor shall be responsible for and shall pay the expenses of providing medical help

to any workmen who may suffer a bodily injury as a result of an accident. If such expenses are

incurred by AMC, the same shall be recoverable from the contractor forthwith and be included

without prejudice to any other remedy of AMC from any amount due or that may become due

to the Contractor.

(ii) The contractor shall provide necessary personal safety equipment and first-aid box for the use

of persons employed on the site and shall maintain the same in condition suitable for

immediate use at any time.

(iii) The workers shall be required to use the safety equipment’s so provided by the contractor and

the contractor shall take adequate steps to ensure the proper use of equipment’s by those

(iv) When the work is carried on in proximity to any place where there is risk or drawing all

necessary equipment’s shall be provided and kept ready for use and all necessary steps shall

be taken for the prompt rescue of any person in danger.

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Section 8 – Fraud and Corrupt Practices

8.1. The Applicants and their respective officers, employees, agents and advisers shall observe the highest

standard of ethics during the Bidding Process. Notwithstanding anything to the contrary contained

herein, the Authority may reject an application without being liable in any manner whatsoever to the

Applicant if it determines that the Applicant has, directly or indirectly or through an agent, engaged

in corrupt practice, fraudulent practice, coercive practice, undesirable practice or restrictive practice

in the Bidding Process.

8.2. Without prejudice to the rights of the Authority under relevant Clause hereinabove, if an Applicant

is found by the Authority to have directly or indirectly or through an agent, engaged or indulged in

any corrupt practice, fraudulent practice, coercive practice, undesirable practice or restrictive

practice during the Bidding Process, such Applicant shall not be eligible to participate in any tender

or RFQ issued by the Authority during a period of 2 (two) years from the date such Applicant is found

by the Authority to have directly or indirectly or through an agent, engaged or indulged in any corrupt

practice, fraudulent practice, coercive practice, undesirable practice or restrictive practice, as the

8.3. For the purposes of this Clause, the following terms shall have the meaning hereinafter respectively

assigned to them:

A. “Corrupt practice” means

The offering, giving, receiving, or soliciting, directly or indirectly, of anything of value to influence

the actions of any person connected with the Bidding Process (for avoidance of doubt, offering

of employment to, or employing, or engaging in any manner whatsoever, directly or

indirectly, any official of the Authority who is or has been associated in any manner, directly or

indirectly, with the Bidding Process or the LOA or has dealt with matters concerning the

Concession Agreement or arising there from, before or after the execution thereof, at any time

prior to the expiry of one year from the date such official resigns or retires from or otherwise

ceases to be in the service of the Authority, shall be deemed to constitute influencing the actions

of a person connected with the Bidding Process); or save and except as permitted under the

relevant sub clause, engaging in any manner whatsoever, whether during the Bidding Process or

after the issue of the LOA or after the execution of the Concession Agreement, as the case may

be, any person in respect of any matter relating to the Project or the LOA or the Concession

Agreement, who at any time has been or is a legal, financial or technical adviser of the Authority

in relation to any matter concerning the Project;

B. “Fraudulent practice” means

A misrepresentation or omission of facts or suppression of facts or disclosure of incomplete

facts, in order to influence the Bidding Process;

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C. “Coercive practice” means

Impairing or harming or threatening to impair or harm, directly or indirectly, any person or

property to influence any person’s participation or action in the Bidding Process;

D. “Undesirable practice” means

(i) Establishing contact with any person connected with or employed or engaged by the

Authority with the objective of canvassing, lobbying or in any manner influencing or attempting

to influence the Bidding Process; or (ii) having a Conflict of Interest; and

E. “Restrictive practice” means

Forming a cartel or arriving at any understanding or arrangement among Applicants with the

objective of restricting or manipulating a full and fair competition in the Bidding Process.

F. If the AMC/Financier determines that the Contractor has engaged in corrupt, fraudulent,

collusive, coercive or obstructive practices, in competing for or in executing the Contract, then

the AMC may, after giving 14 days’ notice to the Contractor, terminate the Contractor's

employment under the Contract and expel him from the Site, and the provisions of relevant

Clause shall apply as if such expulsion had been made.

G. Should any employee of the Contractor be determined to have engaged in corrupt, fraudulent,

collusive, coercive, or obstructive practice during the execution of the Works, then that

employee shall be removed in accordance with relevant Clause.

For the purposes of this Sub-Clause:

(a) “Corrupt Practice” is the offering, giving, receiving to soliciting, directly or indirectly, of

anything of value to influence improperly the actions of another party;

(b) “Another party” refers to a public official acting in relation to the procurement process

or contract execution. In this context, “public official” includes Financer staff and

employees of other organizations taking or reviewing procurement decisions.

(c) “Fraudulent practice” is any act or omission, including a misrepresentation, that

knowingly or recklessly misleads, or attempts to mislead, a party to obtain a financial or

other benefit or to avoid an obligation;

(d) “Collusive practice” is an arrangement between two or more parties designed to achieve

an improper purpose, including to influence improperly the actions of another party;

(e) “Coercive practice” is impairing or harming, or threatening to impair or harm, directly or

indirectly, any party or the property of the party to influence improperly the actions of a

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(f) “Obstructive practice” is deliberately destroying, falsifying, altering or concealing of

evidence material to the investigation or making false statements to investigators in order

to materially impede the Financier investigation into allegations of a corrupt, fraudulent,

coercive or collusive practice; and/or threatening, harassing or intimidating any party to

prevent it from disclosing its knowledge of matters relevant to the investigation or from

pursuing the investigation; or

(g) Acts intended to materially impede the exercise of the Financer’s inspection and audit

rights provided.

(h) “Party” refers to a public official; the terms “benefit” and “obligation” relate to the

procurement process or contract execution; and the “act or omission” is intended to

influence the procurement process or contract execution.

(i) “Parties” refers to participants in the procurement process (including public officials)

attempting to establish bid prices at artificial, non-competitive levels.

(j) “Party” refers to a participant in the procurement process or contract execution.

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Annexure – 1: Cover Letter

To be furnished on the company’s letterhead:

(THIS FORM OF TENDER MUST BE COMPLETED AND RETURNED BY ALL TENDERERS)

The Municipal Commissioner,

Ahmedabad Municipal Corporation

Dear Sir or Madam,

We, the undersigned, “Supply, Installation, Testing, and Commissioning (SITC) of 200 Nos. of Feedback

Machines Across Various Toilet Blocks in Ahmedabad City, along with Five (05) Years of Maintenance

In accordance with your tender dated and our Proposal. We are hereby submitting our Proposal, which

includes this qualification documents Proposal and a Financial Proposal submitted online.

We hereby declare that we have examined the tender documentation and offer to provide the supplies

in accordance with the tender.

We undertake to deliver the services in accordance with the terms & conditions of and specifications of

We acknowledge that all costs and expenses incurred by us in producing and submitting this offer will be

borne by us in full.

We undertake to treat the details of this offer as private and confidential. We acknowledge that no part

of these documents may be transmitted by us to a third party.

We hereby declare that all the information and statements made in this Proposal are true and accept that

any misleading information contained in it may lead to our disqualification.

We acknowledge that you are not obliged to accept the lowest or any offer and that this contract award

procedure may be cancelled by you.

Yours Faithfully,

Authorized Signature (In Full and Initials):

Name and Title of Signatory:

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Annexure – 2: Power of Attorney for Signing of Bid

To be furnished on the company’s letterhead:

Know all men by these presents, We, (name of the firm and address of the registered office) do hereby

irrevocably constitute, nominate, appoint and authorise Mr. / Ms (Name), son/daughter/wife

of______________________ and presently residing at ________________, who is presently employed

with us / the Lead Member of our Consortium and holding the position of _____________, as our true

and lawful attorney (hereinafter referred to as the “Attorney”) to do in our name and on our behalf, all

such acts, deeds and things as are necessary or required in connection with or incidental to submission of

our bid for the _______________ Project proposed or being developed by the (the “Ahmedabad

Municipal Corporation”) including but not limited to signing and submission of all applications, bids and

other documents and writings, participate in bidders' and other conferences and providing information /

responses to the Authority, representing us in all matters before the Authority, signing and execution of

all contracts and undertakings consequent to acceptance of our bid, and generally dealing with the

Ahmedabad Municipal Corporation in all matters in connection with or relating to or arising out of our bid

for the said Project and/or upon award thereof to us and/or till the entering into of the Agreement with

the Ahmedabad Municipal Corporation.

AND we hereby agree to ratify and confirm and do hereby ratify and confirm all acts, deeds and things

done or caused to be done by our said Attorney pursuant to and in exercise of the powers conferred by

this Power of Attorney and that all acts, deeds and things done by our said Attorney in exercise of the

powers hereby conferred shall and shall always be deemed to have been done by us.

IN WITNESS WHEREOF WE, …………………………., THE ABOVE-NAMED PRINCIPAL HAVE EXECUTED THIS

POWER OF ATTORNEY ON THIS ……………………… DAY OF, 20__

(Signature, name, designation and address)

Witness: Office seal

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Annexure – 3: Financial Bid

Sub: Supply, Installation, Testing, and Commissioning (SITC) of 200 Nos. of Feedback Machines Across

Various Toilet Blocks in Ahmedabad City, along with Five (05) Years of Maintenance Services.

CONTRACT PRICE:

1. The Contract price will be as per bid in Schedule of rates (A) & Schedule of rates (B) and will be

inclusive of all expenses necessary for the performance of the services under the contract. Such

expenses include but not restricted to payments to RTO, Labour Authorities, Local and Municipal

Authorities, Govt. Semi Govt. or any charges, deposits, dues, taxes fuel, oil, lubricants, levies, total

taxes, octroi duty, etc., connected with the service.

2. Base year (1st year [After Successful Completion of 1 Year Warranty Period]) for increment shall be

applicable on commencement of SITC of Feedback Machines.

Schedule of Rates (A):

Sr. Project Title Unit Rate per Unit Total Rate

A “Supply, Installation, Testing and

Commissioning (SITC) of Feed Back Machines 200 Nos.

in Toilet Blocks of Ahmedabad.”

Total Cost (Rs.)

Schedule of Rates (B):

Sr. Project Title Unit Rate per Total Rate

No Month per per Month

B Maintenance of Sanitary Napkin Incinerator

Machines for 5 Years

Total Cost (Rs.)

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1. The contract value will be derived by multiplying Rate per Unit (SITC) and Maintenance Rate per

Month per Unit by the respective quantities and duration.

2. Deductions such as Security Deposit, Performance Security, TDS, etc. shall be applied as per AMC

3. The Maintenance Contract may or may not be allotted to the contractor at the sole

discretion of the Municipal Commissioner, Ahmedabad Municipal Corporation.

Financial evaluation:

Total Cost (Rs.) = Schedule of Rates (A) + [Schedule of Rates (B) × 12 Months × 5 Years]

The bidder with the Lowest Total Cost = Schedule of Rates (A) + [Schedule of Rates (B) × 12 Months ×

Years] will be considered as the Lowest Bidder (L1) and may be called for negotiation, if required.

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Annexure – 4: Affidavit

|| AFFIDAVIT ||

(To be contained in Envelope A)

(On Non-Judicial Stamp of Rs. 300)

the firm/company/NGO) and competent for submission of the affidavit on behalf of M/s

____________________ (contractor) do solemnly affirm an oath and state that:

I/We am/are fully satisfied for the correctness of the certificates/records submitted in support of the

following information in bid documents which are being submitted in response to notice inviting e-tender

No._______________ for _________________ (name of work) dated ___________issued by the (name

of the department).

I/we am/are fully responsible for the correctness of following self-certified information/ documents and

1. That the self-certified information given in the bid document is fully true and authentic.

a. Term deposit receipt deposited as earnest money, demand draft for cost of bid document

and other relevant documents provided by the Bank are authentic.

b. Information regarding financial qualification and annual turnover is correct.

c. Information regarding various technical qualifications is correct.

3. No close relative of the undersigned and our firm/ company is working in the department.

Following close relatives are working in the department:

Signature with Seal of the Deponent (Bidder)

I/We, ______________________________ above deponent do hereby certify that the facts mentioned in

above paras 1 to 4 are correct to the best of my knowledge and belief.

Verified today______________ (Dated) at ____________ (Place).

Signature with Seal of the Deponent (Bidder)

Note: Affidavit duly notarized in original shall reach at least one calendar day before opening of the bid.

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Annexure – 5: General Information

To be furnished on the company’s letterhead:

All individual firms are requested to complete the information in this form. Individual information should

be provided for all owners, directors or applicants that are partnerships public / Pvt. Ltd. or individually

Particulars Details

Valid Registration of bidder in appropriate class Registration No. _ _

1. through Centralized Registration of Government of Date (Scanned copy of Registration

Gujarat to be uploaded)

Name of Organization/ Individual/ Proprietary Firm/

Partnership Firm

Entity of Organization Individual/ Proprietary Firm/

Partnership Firm (Registered under Partnership

3. Act)/ Limited Company (Registered under the

Companies Act 1956)/ Corporation/ Joint Venture

4. Address of Communication

5. Telephone Number with STD Code

6. Fax Number with STD Code

7. Mobile Number

8. E-mail Address for all communications

Details of Authorized Representative

10. Designation

11. Postal Address

12. Telephone Number with STD Code

13. Fax Number with STD Code

14. Mobile Number

15. E-mail Address

Note: In case of partnership firm and limited company certified copy of partnership deed/ Articles of Association

and Memorandum of Association along with registration certificate of the company shall have to be enclosed.

Signature of Bidder with Seal

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Annexure – 6: List of Similar Work Order in Last Seven Years

To be furnished on the company’s letterhead:

Sr. Name of Client Location Description of Value of Duration

No. Work Contract/Work (Start Dt.

 Each of the listed works shall be supported with the copy of work order.

 Non disclosures of any information in the schedule will result in disqualification of the firm.

If the company or Firm is divided among partners, the experience of the individual or new firm set up by

the partner/s shall be considered provided past experience is subject to legal consent of individuals,

partner/s or new firm set up by the partner/s.

Signature of The Bidder with Seal

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Annexure – 7: History of Litigation

To be furnished on the company’s letterhead:

Application should provide information on any history of litigation or arbitration resulting from contracts

in last seven year or currently under execution.

Year Award for/or Name of Client Litigation & Disputed

against Bidder Dispute Matter Amount in Rs.

If the information to be furnished in this schedule will not be given and come to the subsequently will

result in disqualification of the bidder.

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Annexure – 8: Indemnity Undertaking

To be furnished on the company’s letterhead:

I on behalf of M/s _____________________________hereby agree and undertake that I have understood

all the safety rules and procedures and all staff Technical & Non-technical working on behalf of M/s

___________________will abide by all safety rules and procedures. I declare that M/s _____________will

be responsible for any safety violations / accidents etc. AMC will not be responsible in case of any accident

/ incident and will not compensate financially or otherwise.

I hereby declare that I am sole responsible on behalf of M/s ____________for giving such declaration.

Name of Indemnifier Signature of Indemnifier

Stamp/Seal of the Indemnifier /Contractor

Signatory of AMC Official

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Annexure – 9: Self Declaration Not-Blacklisted

AFFIDAVIT * Rs. 300 Stamp / Value as per new norms:

DECLARATION OF THE CONTRACTOR

1.0 I/We, the undersigned, do hereby certify that all the statements made in the required attachments

are true and correct. I/We also understand that in case of wrongful/false information, corporation

is entitled to take any civil & criminal punitive action against me/us.

2.0 The undersigned also hereby certifies that neither our firm M/s_____________________________

nor any of its constituent partners, directors etc. have abandoned any work in India nor any contract

awarded to us for such works has been rescinded. Our firm is also not black listed by any Central

govt. organization / State Govt. organization / ULB / Any Municipal Corporation / AMC or any other

Agency of Government of India or any of the State Government.

3.0 The undersigned hereby authorize(s) and request(s) any bank, person, authorities, Government, or

public limited institutions, firm or corporation to furnish pertinent information deemed necessary

and requested by the AMC to verify our statements or our competence and general reputation.

4.0 The undersigned understands and agrees that further qualifying information may be requested,

and agrees to furnish any such information at the request of the AMC.

5.0 The AMC and its authorized representatives are hereby authorized to conduct any inquiries or

investigations to verify the statements, documents, and information submitted in connection with

this application and to seek clarification from our bankers and clients regarding any financial and

technical aspects. This Affidavit will also serve as authorization to any individual or Authorized

representative of any institution referred to in the supporting information, to provide such

information deemed necessary and requested by you to verify statements and information

provided in the Tender or with regard to the resources, experience and competence of the

I / We hereby declare that I / We have made myself / ourselves thoroughly conversant with the local

conditions regarding scope of work, all materials and labour on which I / We have based my / our rates

for this tender. The specifications and leads on this work have been carefully studied and understood

before submitting this tender. I / We undertake to use only the best materials approved by the Engineer

in charge or his duly authorized representative during execution of the work and to abide by the decision

Signed by the Authorized signatory of the firm______________________

Note: The affidavit format as indicated above to be furnished on non-judicial stamp Paper of amount as

per latest rules and duly notarized.

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Annexure – 10: List of Acceptable Banks for Tender Document Fee/EMD/Security

(in case Bid Security is being submitted in the form of Bank Guarantee)

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Annexure – 11: Technical Specification

To be furnished on the company’s letterhead:

Sr. No. Particulars Specifications

1 Type of Device

2 Mounting Type

3 User Interface

4 Feedback Options

7 Mode of Function

8 Power Consumption

10 Data Transmission

11 Data Storage

13 Environmental Protection

17 Language Support

18 Certifications

19 Electrical Safety

20 Test Certificates

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Annexure – 12: Financial Turnover

To be furnished on the company’s letterhead:

Statement showing Average Annual Financial Turnover during the last 03 years, ending on 31.03.2026.

Financial analysis, Details to be furnished duly supported by figures in balance sheet / profit and loss

account for the last three years duly certified by the Chartered accountant, submitted by the applicant to

the income Tax Department copies to be attached.

Year Turnover Amount (Rs.)

Signature of the applicant with full address Note:

1. Figures to be taken from audited balance sheets, CA certificate with UDIN

2. Copies of the audited balance sheet to be attached

Signature of The Bidder with Seal

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Annexure – 13: Undertaking

AFFIDAVIT * Rs. 300 Stamp / Value as per new norms:

The Municipal Commissioner,

Ahmedabad Municipal Corporation (AMC),

Subject: Undertaking regarding establishment of office within AMC Region.

With reference to the tender for __________________________ (_________________________), I/We,

M/s. __________________________________, having our registered office at

_______________________, hereby undertake that:

At present, we do not have a well-established office within the AMC region. However, in compliance with

the tender conditions, we hereby undertake to set up a fully functional office within the jurisdiction of

Ahmedabad Municipal Corporation (AMC) within 90 (ninety) days from the date of issue of the Letter of

Acceptance (LOA).

We further agree that failure to comply with this condition within the stipulated time may render our

contract liable for termination or any other action as deemed fit by AMC.

Yours faithfully,

Signed by the Authorized signatory of the firm______________________

Note: The affidavit format as indicated above to be furnished on non-judicial stamp Paper of amount as

per latest rules and duly notarized.

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