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Eligibility, documents, scope, Go/No-Go checksEligibility, required documents, scope of work and Go/No-Go checks for this tender, in one click.
Tender Value
Refer Docs
EMD Value
₹3.5 L
Closing Date
5 Nov 2026, 6:00 pm
Eligibility, documents, scope, Go/No-Go checksEligibility, required documents, scope of work and Go/No-Go checks for this tender, in one click.
Manda Thool
Second Floor Employment Exchange Building Pusa Road Near ITI Pusa, New Delhi
Establishment and Operation of a Centralized Unit for Information, Education and Communication (IEC) for outreach of DTNBWED training activities
2026_DTNBW_930556_1
DTNBWED/IEC/2026-27/01
Open Tender
Miscellaneous Services
QCBS
365 days
as per RFP
as per the RFP uploaded
2 documents required · 2 mandatory
₹0
₹3.5 L
Yes
HQ DTNBWED, Pusa, New Delhi
17 Oct 2026
17 Oct 2026
6 Nov 2026
18 Oct 2026
5 Nov 2026
30 Oct 2026
23 Oct 2026 - 26 Oct 2026
27 Oct 2026
| Sl No | Description | Qty | Unit | Est. Rate | Est. Amount |
|---|---|---|---|---|---|
| 1 | Centralized IEC Unit IT Infrastructure (Amortized) i.e. Desktops, servers, IP-PBX, firewall, NAS, backup, structured cabling | 1 | Lot | - | - |
| 2 | CRM & Ticket Management Software (Web-based CRM with complaint tracking, dashboard and reporting) | 1 | Lot | - | - |
| 3 | IVR Platform & Hosting (IVR setup, hosting, voice prompts and management) | 1 | Lot | - | - |
| 4 | Toll-Free Helpline Charges (Helpline rental, telecom charges and call handling system) | 1 | Lot | - | - |
| 5 | Professional Headsets & Peripherals (Headsets, dual monitors and peripherals for calling stations) | 5 | Sets | - | - |
| 6 | Internet Connectivity (Primary + Backup) i.e. Dedicated lease line with automatic failover backup | 2 | Connections | - | - |
| 7 | CCTV/Monitoring & Network Security (Surveillance, firewall and network security for the facility) | 1 | Lot | - | - |
| 8 | Office Premises Fit-Out & Furniture (Workstations, furniture, power backup, lighting, ventilation) | 1 | Lot | - | - |
| 9 | Project Director / Project Manager (Salary, allowances and statutory compliance) | 1 | Person | - | - |
| 10 | Operations Manager (Day-to-day supervision of Centralized IEC Unit operations) | 1 | Person | - | - |
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final.pdf
Tender Documents • 1.17 MB
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