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Eligibility, documents, scope and key termsEligibility, required documents, scope of work and key terms of this tender, in one click.
Tender Value
Refer Docs
EMD Value
₹30,000
Closing Date
31 Jul 2025, 10:30 pmClosed
Eligibility, documents, scope and key termsEligibility, required documents, scope of work and key terms of this tender, in one click.
Rural Development and Panchayat Raj Department
Mohammed Imtiyaz
Provision of Call Center Services for eSwathu Citizen Helpdesk
RDPR/2025-26/SE2773
RDPR/2025-26/SE2773
Open
Two Tender Document System(Two Cover)
RDPR Additional Chief Secretariat Office Bengaluru
1 document required · 1 mandatory
The Bidder must be currently operating 300 or more seats for call center operations in Bangalore at the bidders location on the date of bid submission
The Bidder must have experience of managing at least 2 assignments of 30 call center seats each for an Indian client in last 3years. And must be managing at least one Call Centre of not less than 30 seats at present.
The bidder should have experience of handling atleast 3 state government (Karnataka) projects and one Government projects should be with minimum of 20 seats in the last 3 years and at present should be handling at least one Call Centre at present for any Government or a Government Agency.
Copy of Certificate of Incorporation Copy of Registration Certificates and Company PAN card and GST details
Copy of the registration certificate issued by DoT, GoI
Bidder should not have been blacklisted by Govt. of India/ Govt. of Karnataka /Any Govt/Govt Agency on the date of bid submission and as on the date of technical evaluation of the bids.Bidder should not have been blacklisted by Govt. of India/ Govt. of Karnataka /Any Govt/Govt Agency on the date of bid submission and as on the date of technical evaluation of the bids.
The bidder should be in Call Centre Business and have on its rolls in Bangalore, Karnataka at least 150 employees.
The bidder should have ISO 9001, ISO 27001 certifications.
Bidder should have a minimum average turnover of Rs. 10 Crores per year (Rupees Ten Crores) from Indian BPO operation business in the preceding three Financial years (2021-22, 2022-23& 2023-24 or later)
The Bidder should have positive Net Worth for last three financial years
₹680
₹30,000
14 Jul 2025
14 Jul 2025
1 Aug 2025
19 Jul 2025
22 Jul 2025
Call Centre for eSwathu Campaign at the Gram Panchayats for RDPR(Cost Per Seat per month (6-days a week for daily 9 Hour Shift
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Tender Document_ESwathu Citizen Helpdesk_14th July 2025.pdf
Tender Document • 0.70 MB
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