Insurance Brokerage Services

Sl No Parameter Documents Required Max Points Score Self Score

1 The bidder must be a Direct Broker having valid accreditation with IRDA and have experience in handling insurance broking business for at least 5 consecutive years of service as on 31.03.2026. Self-certified copies of IRDA Licenses covering the period Each year to be considered as experience. 10 Less than 5 years: 0 points

5 years to less than 6 years – 1 points

6 years to less than 7 years – 3 points

7 years to less than 8 years – 5 Points

8 years to less than 9 years – 7 points

9 years to less than 10 years – 9 points

More than 10 years – 10 points

*1 point for an incomplete year of more than 6 months. NIL point for incomplete year less than or equal to 6 months

2 The Bidder must have handled the insurance portfolio of at least 3 (Three) Indian PSUs (CPSU/SLPE) during the last 3 (three) completed financial years ending 31.03.2026. Furnish Client letters of appointment during the last three years from at least 5 CPSUs / SLPEs 10 Less than 3 PSUs - 0 point

3 PSUs - 3 points

1 point for each client excess of 3 PSUs

10 points for 10 or more PSUs.

3 Experience of providing Insurance brokerage services in the oil and gas sector in India in last 03 years. Furnish Client letters 5 3 or more clients – 5

4 The Bidder should have handled an average of Rs. 10 Crore or more premium during the last 3 (three) completed financial years ending 31.03.2026 from the PSU clients indicated in Point 2 above (except Group medi-claim Policy, Group Personal Accident Policy & Group Term Life Insurance Policy). Furnish Company Auditor’s Certificate and documentation to support the qualifying criteria. 10 Less than Rs 10 Crore - 0 point 10 Crore to 15 Crore- 02 point 01 point for each Rs 02 Crore in excess of Rs 15 Crore 10 points for Rs 30 Crore or more

5 The Bidder must have a minimum average annual turnover of Rs. 05 crore from insurance broking activities consecutively for the last 3 completed financial years i.e. 2022-23, 2023-24 and 2024-25 as per the audited (for 2025-26 unaudited statement also be accepted) financial statements which are to be submitted along with the bid. Furnish CA certified financial statement showing turnover from insurance broking activities. Turnover from any other activity is not required to be shown. 10 Less than Rs 05 Crore - 0 point

05 Crore to 10 Crore – 02 point

01 point for each Rs 02 Crore in excess of Rs 10 Crore

10 points for Rs 25 Crore or more

6 The Bidder must have a functional office in Assam in the last five completed year as on 31-03-2026 with non-marketing personnel capable of handling client requirements Furnish proof of having office and name IRDA certificate details of personnel 5

5 years or more than 5 years : 5 points

4 years: 4 points

3 years: 3 points

Less than 3 years : 0 points

7 Availability of authorised personnel to respond to queries within 24 hours. Furnish proof of place of posting( for both Dibrugarh and Guwahati) 5 Yes – 5 points

8 No penalties levied by IRDA during the last 3 consecutive financial years up to date of application for any reason. Attach an undertaking duly signed by the Authorised signatory / principal officer. 5 No penalties – 05 Points

1 point less for every penalty

9 Total number of full time employees in India as on the 31st March 2026. No. of IRDA certified employees directly involved in providing brokerage services to clients to be mentioned Attach verifiable documentation duly certified by authorised signatory / principal officer 5 Total No. of IRDA certified employees directly involved in providing brokerage services -

Less than 10 – NIL

10 – 25 employees – 2 points

26-50 employees – 3 points

More than 50 employees – 5 points

5 Total no of employees

25 – 50 employees – 1 point

50- 100 employees – 3 points

More than 100 employees – 5 points

10 In-house Risk Engineering team based in India of at least 3 members of the brokerage with experience and capability to provide professional grade risk assessment services for IAR/STFI / Fire & Allied Perils /public liability / PML / earthquake / etc. Attach names, qualification and experience of the core team duly attested by authorised signatory / principal officer. 10 Less than 3 – NIL

3 - 5 professionals – 5 points

6 - 10 professionals – 7.5 points

More than 10 professionals – 10 points

11 No. of Years of Experience of the Person heading Assam Region in Insurance Business (Broker Qualification as per Regulation 9(F)(iii) of IRDA (Insurance Broker) Regulations, 2002) Attach CV of the Head of the region duly certified by Authorised Signatory. No transfer can be shown and needs to be posted in Assam. 5 Less than 5 years – NIL

5 - 8 years – 2 points

9 - 10 years – 3 points

More than 10 years – 5 points

12 Experience in settling claims with the five highest value claims during the last 3 (three) years for the clients listed in Point 2 of BQC with value more than 10 lakhs. (except Group medi-claim Policy, Group Personal Accident Policy and Vehicle Policy). Attached Statement for only 5 cases during last three years showing client name / Claim lodged date and amount / Insurer / claim settled date and amount (before excess) / individual scores – time based & amount based / last row show overall score 5 Settled within 3 months – 5 settled within 6 Months - 3 settled within 1 year - 2 settled beyond 1 year - 1 Total for the 5 top claims / 5 Use separate sheet

Attach Clients Certificate or Claims Voucher to support the statement. No Self Declaration will be entertained. 5 Settled amount / claimed amount equal to or more than 90% - 5 75% and less than 90% - 3 50% and less than 75% - 2 less than 50% - 1 Total for the 5 top claims / 5 Use separate sheet

13 No of PSU clients in the North Eastern Region of India during last three completed financial years ending with 31-03-2021 Provide list of clients along with period of engagement. having registered office or Head office in Assam or North-East region. 5 1 point per client More than 5 clients – 5 points.