DEVELOPMENT AND IMPLEMENTATION OF IEC (Information, Education & Communication) & Capacity building Program under CITIIS 2.0 Program

breakdown and pricing for all items of work as per Form 5B (Budget Summary). This

must be submitted separately from the Technical Proposal.

8. Bid Validity : The period of 120 days from the date of the technical bid opening during

which the bidder's offer must remain open and valid.

9. Online E-Tendering : The mandatory process of submitting the bid (both Technical and

financial components) electronically through the designated

portal: https://rmctender.nprocure.com/.

10. Physical Submission: The mandatory process of sending hard copies of specified

documents (EMD DD, Tender Fee DD, Notarized/Affidavit documents, etc.) via Speed

Post / RPAD to the Solid Waste Management Department of RMC.

11. AGENCY / Mass Media Company :The type of eligible bidder, which includes Non-

Governmental Organizations and companies specializing in mass communication, media

planning, and social mobilization, as described in the "General Instruction to Agency/

mass media Companies" section.

12. Performance Security: A bank guarantee or demand draft @5% of the sanctioned

amount that the successful bidder must provide after the award of the Program to

guarantee the faithful performance of the contract.

13. Agreement (Memorandum of Understanding):The agreement to be signed between the

successful bidder and RMC, outlining the final terms, conditions, and scope of work for

the IEC Program.

14. CITIIS 2.0:The central government scheme under which this IEC Program is being

undertaken, focusing on solid waste management and sustainability.

Development and Implementation of IEC & Capacity Building under CITIIS

Program Rajkot Smart City Development Limited.

RAJKOT SMART CITY DEVELOPMENT LIMITED (RSCDL) is committed to improving

urban sanitation, waste management, under the CITIIS 2.0. Effective IEC (Information,

Education & Communication) and capacity building interventions are critical for ensuring

citizen participation, behavioral change, and successful Program outcomes.

· Raise awareness among citizens, institutions, and communities about solid waste

segregation, disposal, and recycling.

· Promote actions to improve awareness in line with CITIIS 2.0 targets.

· Facilitate citizen engagement, participation, and monitoring of CITIIS 2.0 and related

· Strengthen capacity of municipal staff, volunteers, and stakeholders for effective

program implementation.

3. Scope of Work

The selected agency/consultant will:

· Prepare detailed annual, quarterly, monthly, and ward-wise IEC/BCC implementation

plans and communication strategies.

· Design, develop, and translate all IEC materials including posters, pamphlets, leaflets,

banners, hoardings, display boards, wall paintings, signages, digital creatives and

other awareness materials.

· Conduct door-to-door awareness campaigns to promote four-stream source

segregation, responsible waste management practices and behavior change among

· Organize awareness workshops and outreach programs for Bulk Waste Generators

(BWGs) to improve compliance with Solid Waste Management Rules, 2026 and

promote on-site waste processing.

· Conduct awareness, education and capacity-building programs in schools, colleges

and educational institutions through demonstrations, competitions, campaigns and

interactive activities.

· Organize gender-focused awareness and capacity-building programs for Self Help

Groups (SHGs), Anganwadi workers, waste pickers and women community groups.

· Develop, produce, and broadcast documentaries, awareness films, audio-visual

content, television Program, newspaper advertisements, radio messages and other

multimedia communication materials.

· Plan, develop, and manage digital and social media campaigns through Facebook,

WhatsApp, Instagram, YouTube and other approved digital platforms, including

preparation of graphics, videos, reels and regular public awareness content.

· Coordinate with Rajkot Municipal Corporation, RSCDL, all stakeholders, ward

offices and other concerned departments for planning, implementation, review and

monitoring of IEC/BCC activities through stakeholder meetings.

· Organize ward-level meetings with Corporators, Ward Officers, Sanitary Inspectors,

SWM staff, community representatives, and local leaders to strengthen public

participation and ward-level implementation.

· Conduct Clean Market Campaigns in commercial areas and public markets to promote

waste segregation, reduce single-use plastic, improve cleanliness, and encourage zero-

waste market practices.

· Conduct baseline surveys, end-line surveys, impact assessments, and monitoring and

evaluation studies to measure the effectiveness of IEC/BCC interventions and

recommend improvements.

· Maintain complete documentation of all activities, including attendance records, geo-

tagged photographs, videos, meeting minutes, progress reports, digital MIS, social

media analytics, feedback forms and activity-wise reports.

· Submit daily, weekly, monthly, quarterly, and final completion reports along with all

supporting documents, photographs, videos, survey reports and impact assessment

reports as prescribed by Rajkot Municipal Corporation.

· Provide support in logistics, event management support, audio-visual equipment, and

all resources required for successful implementation of the approved IEC/BCC Action

· Perform any additional IEC, BCC, capacity-building, awareness, or communication

activities related to Solid Waste Management, Swachh Bharat Mission, CITIIS

and other directions issued by MoHUA, NIUA, Government of Gujarat, RSCDL or

Rajkot Municipal Corporation during the contract period.

· The agency shall execute all activities specified in the Approved IEC & BCC Action

Plan enclosed as Annexure-I. The activity list, implementation schedule, target

groups, KPIs, frequency, outputs, and expected outcomes indicated in Annexure-I

shall be considered as the minimum scope of work

· The agency shall maintain dedicated transportation facilities, including at least one

four-wheeler and two-wheeler vehicle(s), for mobility of the IEC/BCC team to wards,

field locations, schools, markets, community areas and other designated locations for

effective implementation and monitoring of IEC activities.

· The agency shall provide dedicated professional camera and video-shooting

equipment, along with necessary accessories, for photography, videography,

documentation, and production/editing of IEC/BCC content and campaign materials.

· The Agency shall provide dedicated laptops/computers, color printers with legally

licensed/authentic software, and necessary hardware for graphic designing, creative

development, video editing, digital content creation, MIS, documentation and

preparation of IEC/BCC materials

This project will be implemented for the duration of the CITIIS 2.0 mission or for a period of

Two (2) years, whichever is earlier, from the date of award of the contract. The contract will

be awarded for an initial period of 1 year and will be extended for a further period of 1 year

subject to satisfactory performance. The project will be implemented in a phased manner,

covering IEC and capacity-building interventions in various zones and wards of Rajkot city, as

specified in the scope of work and approved IEC plan.

5. Expected Outcomes

The IEC and Capacity Building interventions under the project are expected to achieve the

following outcomes:

· Increased citizen awareness and participation in source segregation, waste reduction,

reuse, recycling, and responsible waste disposal.

· Improved adoption of sustainable waste management practices among households,

institutions, commercial establishments, schools, and other stakeholders.

· Strengthened municipal capacity for planning, implementing, monitoring, and evaluating

IEC and Behaviour Change Communication (BCC) activities.

· Enhanced awareness and participation in the circular economy, promoting the

principles of Reduce, Reuse, Repair, Recover and Recycle and encouraging resource

recovery from waste.

· Increased diversion of recyclable and recoverable materials from disposal facilities

through improved segregation, collection, recycling, and resource recovery practices.

· Strengthened stakeholder engagement with citizens, Bulk Waste Generators (BWGs),

RWAs, schools, colleges, market associations, industries, NGOs, and other community

· Sustained behavioural change towards responsible waste generation, segregation,

recycling, and cleanliness through continuous IEC and BCC interventions.

· Creation of a replicable and sustainable model for public participation in urban

sanitation, solid waste management, resource efficiency, and circular economy practices.

· Improved visibility and effectiveness of municipal SWM initiatives through coordinated

communication, awareness campaigns, digital outreach, community engagement, and

regular monitoring.

· Contribution to the objectives of CITIIS 2.0 by promoting resource efficiency,

sustainable waste management, citizen participation, and transition towards a circular and

low-waste urban economy.

6. Approved IEC & BCC Action Plan

The detailed IEC & BCC Action Plan approved by the Rajkot Municipal Corporation under

the CITIIS 2.0 – RISE Project forms an integral part of this Tender Document and is

enclosed as Annexure-I. The successful bidder shall implement all IEC, BCC, Capacity

Building, Monitoring & Evaluation and Communication activities in accordance with the

approved IEC Plan, including any modifications approved by RMC during the contract

GENERAL INSTRUCTIONS

1. The cost of the bid document, i.e., tender fees will not be refunded under any

2. EMD in the form specified in the bid document only shall be accepted.

3. The offer shall be valid for 120 days from the date of opening of the technical bid.

4. Tender offers without tender fees, Earnest Money Deposit (EMD) and which do not

fulfill all or any of the conditions or are submitted incomplete in any respect will be

5. Conditional tender shall not be accepted. Municipal Commissioner, Rajkot reserves

the right to accept or reject such tenders without assigning any reason thereof.

6. Tenderers should carefully fill in the rates against the items mentioned in the

schedule and scrutinize them before submitting the tender. Any variation in rates etc.

will not be allowed on any ground such as mistake or misunderstanding etc. after the

tender has been recommended or accepted.

7. The tenderers shall have to necessarily quote the rate for services &/or work asked

for in the tender and in the e-price bid only.

8. Tenderers shall have his registered office with a telephone. Tenderers shall furnish

the date on which the firm was established, the names of all the partners constituting

the firm with their residential addresses and experience in similar works. Tenderers

having telephones at the residence of the proprietor shall state the same in the tender.

9. Municipal Commissioner, the decision will be final and abiding to all for accepting or

rejecting the tender.

10. In case the tenderers will try to do any type of corrupt procedure like writing letters /

e- mails /phone calls / personal visits to the officers of the Municipal Corporation or

any one after prize bid open will be liable for punishment procedure.

11. As per the Bombay Stamp Rules Act 1958, Appendix 1, Article 5, the successful

bidder shall enter into an Agreement with the Corporation on Rs. 300 Stamp Paper.

12. Bidders shall submit necessary registration certificates, like GST number registration

copy & any other if required for execution of such work as per government rules

along with tender document.

13. All interested bidders are requested to meet to concern dept. HOD for understanding

of work & / or definition / meaning of any terms of tender if they want to clarify

before bidding of tender; with prior appointment.

14. Municipal Commissioner, Rajkot, reserves the right to accept or reject any or all

tenders without assigning any reason thereof. This Tender notice shall form a part of

contract document. The tenderers are advised to read carefully the “Instructions to

suppliers” and “Qualification Criteria” contained in the tender documents.

Seal and Signature of the Bidder & Date: Environment Engineer

Solid Waste Management

Rajkot Smart City Development Limited

General Instruction to Bidders

1.1 INTRODUCTION

1.1.1 Municipal authorities are required to set up facilities for the disposal of Municipal

Solid Waste (MSW) in a scientific manner in accordance with the Solid Waste

Management Rules-2026. A key strategy under SBM -IEC is behavior change

communication to ensure that sanitation as an issue is mainstreamed with the

general public at large and should cover issues of open defecation, prevention of

manual scavenging, hygiene practices, proper use and maintenance of toilet

facilities (household, community or otherwise), etc., and its related health and

environmental consequences. Communication material for behavior change shall be

designed in consultation with the M/o Information and Broadcasting, M/o Health &

Family Welfare, and should be in sync with the material being used under SBM

1.1.2 Rajkot Municipal Corporation responsible for managing the implementation of

MSW projects in Rajkot which also includes Information, Education &

Communication (IEC) Program to effectively implement the municipal solid waste

management projects in Rajkot City.

1.1.3 RAJKOT SMART CITY DEVELOPMENT LIMITED (RSCDL) invites detailed

proposals (hereinafter referred to as “Proposal”) for developing and implementation

of the IEC Program for a period whole CITIIS 2.0 in Rajkot. RSCDL will select

Agency among those submitting the Request for Proposal (TENDER) in accordance

with the method of selection.

1.1.4 The Agency / Mass Media Companies are invited to submit proposals for developing

and undertaking the "IEC Program for Municipal Solid Waste Management" in

Rajkot. IEC Program will aim to generate awareness about different aspects of waste

management through communication activities with wide reach and impact. The

proposed information, education and communication campaign (IEC) plan envisages

creating awareness for the general public – the generators of the municipal solid

waste and solicit their participation in segregation of waste at source, use of waste

management facilities provided by RMC and maximizing waste recycling and waste

reuse. The plan will ensure that the public understands environmental and public

health issues if the waste is not managed in an appropriate manner.

1.1.6 Agency/ Mass Media Companies must familiarize themselves with local conditions

and take them into account in preparing their proposals.

1.1.7 Each Agency shall submit a maximum of one (1) Proposal for the Project, in

response to this TENDER. Any Agency who submits more than one Proposal, either

individually or as a part of consortia, for the Project will be disqualified and cause

the disqualification of such consortia. The Bidder shall also be responsible and shall

pay for all of the costs associated with the preparation of its Proposal and its

participation in the bidding process.

1.1.8 If any dispute arises about the contract or any terms of contract, Municipal

Commissioner shall be the sole arbitrator and his decision would be final and

binding to both the parties.

1.2 CLARIFICATION AND AMENDMENT OF TENDER DOCUMENTS

1.2.1 Agency may request a clarification on any of the point related to Tender documents

on and before Pre-Bid Meeting. Any request for clarification must be sent in writing

by electronic mail to:

Environment Engineer

Solid Waste Management,

Rajkot Municipal Corporation,

Dr. Ambekar Bhavan, Dhebar Road,

Email: [email protected]

1.2.2 At any time before the last date of submission of proposal, RMC may, for any

reason, whether at its own initiative or in response to a clarification requested by a

Agency, modify the TENDER documents by amendment. The amendment will be

sent in writing by facsimile or electronic mail to all Agency/ Mass Media

Companies and will be binding on them. RMC may extend the deadline for the

submission of proposal at its discretion.

1.3 PREPARATION OF TENDER

1.3.1 Agency/ Mass Media Companies are requested to submit Technical and Financial

Proposal simultaneously. All the documents submitted by the Agency/ Mass Media

Companies shall have to be in English.

Technical Proposal

1.3.2 In preparing the technical proposal, Agency/ Mass Media Companies are expected

to examine the documents comprising this TENDER in detail. Deficiencies in

providing the information requested, may result in the rejection of a proposal.

1.3.3 The technical proposal should provide the following information using the Technical

Proposal Forms (Section 4.0):

Form 4B - Organization’s Relevant Experiences:

A brief description of the organization’s along with an outline of recent experience

on projects/ Program of a similar nature which have been undertaken by the Agency

in past. For each project/ Program, the outline should indicate, inter--alias, the

profiles and names of the personnel provided, duration of the project/ Program,

value of work, and agency/ Mass Media Company’s involvement. Submission of

reference letters of project/ Program completion from former clients is preferred. In

any case, the RMC reserve the right to verify the successful completion of projects/

Program in which the Agency was engaged in the past.

Form 4C - Rationale and Context of Program:

Mention the very basis for this Program i.e. IEC Program in Rajkot, the significance

of “Municipal Solid Waste Management”, the relevant issues concerns specific to

Rajkot, including background information relevant to public participation and

awareness. The "Rationale” primarily should describe why the IEC Program, and the

“Context” is about to present and discuss the relevant issues related to public

participation and awareness.

Form 4D - Program Description:

The detailed Program description to demonstrate the agency/ Mass Media Company

understanding of the Program requirements and constraints and to propose how

these would be addressed shall be submitted in Form 4D. The Program description

should include goal and objectives, approach, methodology, intervention strategies,

activity plan, monitoring and evaluation, Program outcomes, networking and

linkages, policy implications, dissemination and advocacy, collaboration for similar

projects/ Program, and sustainability. The proposal must be complete and comply

with the scope and activities specified. The objective of the write-up is to enable the

RMC to evaluate the agency/ Mass Media Company’s understanding on the Program

to be undertaken and shall not be deemed to reflect the final scope of the Program.

The Program description shall comprise, but not be limited to the following:

a) An overview of the Program showing the appreciation and understanding of the

works that are required to be carried out in attaining the objectives of the

Program including all tasks to be performed by the Agency.

b) Goal and specific Objectives for the proposed Program, which are to be

c) The approach and methodology would be adopted to undertake the "IEC

Program", what would be the intervention strategies, monitoring and

evaluation mechanism, and outcomes of the Program. The policy implications

of the Program at Rajkot, detail action plan, networking and linkages, capacity

building, etc. should be discussed besides collaboration of similar projects/

Program and sustainability of the Program.

d) A description of the activities for the Program

e) The Agency shall show how they intend to administer and complete the

proposed Program within the time-frame indicated in Form 4G, activity

schedule. The proposed implementation plan must be submitted in the format

as per Form 4G indicating proposed sequence of activities, whether

independent, or in parallel to each other. The Action Plan should be in detail.

Form 4E & 4F - Details of Team Members/CVs

a) The qualification and relevant experience of the team including a list of past

and present assignments on awareness and sensitization, community

awareness, in particular to Municipal Solid Waste management and creating

an enabling environment for community-based prevention and management of

pollution, and Program of similar in nature.

b) The AGENCY/ Mass Media shall provide an organogram (organization’s

chart) for the Program team showing names, responsibilities and reporting

lines of team members including task assigned to each team member.

c) The AGENCY/ Mass Media shall ensure that the team members shown in the

chart are sufficient for effective and complete delivery of activities and shall

not change the team in this organogram unless required by the RMC.

d) The organogram shall be supplemented by description of the roles and

responsibility and degree of involvement of each team member or post

e) The Agency shall submit a recently signed CV in prescribed form 4F of the

proposed Team Members by candidate and the authorized representative

submitting the proposal.

The Agency shall submit their proposed Activity Schedule matching their Program

Description in the prescribed Form 4G. The Agency may submit any additional

information they may consider most relevant to justify their capability but not being

covered in elsewhere in this TENDER.

1.3.4 The technical proposal shall not include any financial information.

Financial Proposal

1.3.5 In preparing the financial proposal, Agency/ Mass Media Companies are expected to

take into account the requirements and conditions of the TENDER documents. The

Financial Proposal should follow Sample Forms (Section 5.0). It lists detail costs

break-ups associated with the proposed Program.

1.3.6 The Technical and Financial Proposals shall remain valid for 120 days from the date

of submission of technical proposal. During this period, Agency/ Mass Media

Companies are expected to keep available the team members proposed for the

Program. The RMC will make its best effort to complete negotiations within this

period. However, if RMC request the Agency/ Mass Media Companies to extend the

validity period of their proposal, the Agency will have the right to extend it without

financial conditions.

1.3.7 The price escalation or variation clause will not be accepted

1.4 SUBMISSION, RECEIPT, AND OPENING OF TECHNICAL AND

FINANCIAL PROPOSALS

1.4.1 The original proposals shall be prepared in indelible ink. It shall contain no

interlineations or overwriting, except as necessary to correct errors made by the

Agency itself. Any such corrections must be initiated by the person or persons who

sign(s) the proposals.

1.4.2 An authorized representative of the Agency initials all pages of the technical and

financial proposals. The representative's authorization is confirmed by a written

document accompanying the proposals.

1.4.3 The Agency shall prepare one (1) original and one (1) copy of the Technical

Proposal, clearly marked “ORIGINAL” and “COPY” respectively. In the event of

any discrepancy between the original and the copy, the original shall prevail. The

Financial Proposal shall be in one (1) ORIGINAL only.

1.4.4 The Agency is required to submit Technical Proposal simultaneously by __th

…….. 2026 up to 16:00 hrs. technical proposal shall need to be placed in one

sealed envelope clearly marking therein "TECHNICAL PROPOSAL for IEC

Program for Municipal Solid Waste Management" similarly the financial proposal

shall be submitted to online n-procure website only.

1.4.5 The completed Tender Document along with all relevant docs as mentioned in this

tender document must be submitted through R.P.A.D/ speed post only to the

following address

Environment Engineer

Solid Waste Management,

Rajkot Municipal Corporation,

Dr. Ambekar Bhavan, Dhebar Road,

Delay in transmission shall not be accepted as authenticated cause for delay in

submission beyond the prescribed date and time.

1.4.6 The Envelope containing the technical proposals shall be opened immediately as

possible by RMC, after the closing time for submission of proposals.

1.5 AWARD OF PROGRAMME

1.5.1 The Agency is expected to commence the Program within one month of the award

1.6.1 Information relating to evaluation of proposals and recommendations concerning

awards shall not be disclosed to the Agency/ Mass Media Companies who

submitted the proposals or to other persons not officially concerned with the

process, until the award of Program is notified to the successful Agency.

1.7 PAYMENT TERMS

1.7.1 No advance payments shall be made for any of the project given the successful

1.7.2 Payment of Program Delivery will be on monthly basis as per running bills for the

Program delivered and paid after the consent of RMC.

TERMS OF REFERENCE (TOR)

TERMS OF REFERENCE (TOR)

1.1 Bill and Penalty

The IEC campaign shall be implemented within the municipal limits of Rajkot Municipal

Corporation (RMC) as per the approved IEC Plan, scope of work, activity schedule,

frequency, target groups, locations and timelines prescribed by RMC.

The successful Agency shall execute all IEC activities strictly in accordance with the

approved IEC Plan and the Program schedule communicated/approved by RMC from time to

The Agency shall submit its bill on a monthly basis for the IEC activities actually completed

during the respective month. The bill shall be supported by all required documentary

evidence, including activity reports, photographs, geo-tagged photographs wherever required,

attendance/participation records, campaign material, media/communication reports and other

evidence as prescribed by RMC.

The monthly bill shall be payable only after verification and certification by the designated

RMC officer regarding satisfactory completion of the activities as per the approved IEC Plan

and applicable timelines.

In case the Agency fails to execute the activities as per the approved IEC Plan, prescribed

frequency, program distribution, scope of work, or timelines, a penalty equivalent to 5% of

the total monthly bill value shall be imposed for each instance of non-compliance, subject to

a maximum cumulative penalty of 10% of the total contract value during the contract

RMC shall have the right to deduct the applicable penalty from the monthly bill(s),

security deposit/performance security, or any other amount payable to the Agency.

Repeated or continued failure to comply with the approved IEC Plan and timelines may be

treated as a material breach of the contract and may attract further action, including

termination of the contract, as per the terms and conditions of the tender.

1.2 TARGET SEGMENT

The target segments for the IEC and Behaviour Change Communication (BCC) campaign

shall include all key stakeholders involved in solid waste management, including waste

generators and waste collection personnel. The target segments shall include, but not be

· Households and individual citizens

· Commercial and institutional establishments

• Bulk Waste Generators (BWGs)

• Schools, colleges, and educational institutions

• Residential Welfare Associations (RWAs) and community groups

• Markets, shops, hotels, restaurants, and other commercial establishments

• Waste collection and sanitation personnel, including Safai Karmacharis, waste loaders,

drivers, and other field staff

• Waste pickers and informal waste workers

• Municipal officers, engineers, supervisors, and other SWM personnel

• Industries and other large waste-generating establishments

• NGOs, community-based organizations, and other relevant stakeholders

The IEC campaign shall adopt stakeholder-specific communication and engagement

strategies to promote source segregation, responsible waste disposal, recycling, resource

recovery, circular economy practices, and sustained behavioural change.

1.3 TEAM MEMBERS

The Program requires the AGENCY/ Mass Media to provide qualified and relevant

experienced team members. The desirable qualification of the team members could be Post

Graduate/ Graduate in Social Work/ Social Sciences/ Development Management/ Mass

Media or any other related discipline. The relevant experience of the team members could

include awareness and sensitization, community awareness, in particular to Municipal Solid

Waste Management and creating an enabling environment for community based prevention

and management of pollution and Program of similar in nature.

The Agency needs to submit organogram with CVs of key professionals to be deployed for

the project, details of support staff along with deployment schedule.

1.4 CO-ORDINATIONWITH RMC

The basic mechanism for monitoring the Program would be through monthly status reports as

well as field visits, in which the month's activities, accomplishments, administrative issues,

and constraints faced and co-up with and suggestions would be described. Quarterly meetings

with the Agency would likely be sufficient in this case, attended by the authorized

representative of Agency and RMC. At these meetings, at thorough discussion of progress

and variances would take place.

1.5 PERFORMANCESECURITY

“The successful agency shall be required to submit a Performance Security a bank

guarantee or FDR @5% of the sanctioned amount that the successful bidder must provide

after the award of the Program to in favor of The Municipal Commissioner, RAJKOT

MUNICIPAL CORPORATION.”

TECHNICAL PROPOSAL-FORMS

TECHNICAL PROPOSAL - FORMS

Form 1A: Technical proposal forwarding letter

Form 1B: Organization’s references:

Agency relevant experiences, projects carried out in the last five years that best

illustrate qualifications Organization’s

Form 1C: Program Description:

Goal and Objectives, Approach, methodology, intervention strategies,

activities, monitoring and evaluation, Program Outcomes, Networking and

linkages, policy implications, dissemination and advocacy, collaboration for

similar projects/ Program, sustainability.

Form 1D: Work Experience Details

Form 1E: Format of Curricula vitae for proposed Team Members

Form 1F: Additional Information

Form 2: Financial Proposal

Form 3: Performance Security

Form 4: Agreement

FORM 1A: TECHNICAL PROPOSAL – FORWARDING LETTER

[Location, Date]

Environment Engineer

Solid Waste Management,

Rajkot Municipal Corporation,

Dr. Ambekar Bhavan, Dhebar Road,

We, the undersigned, offer to undertake the “IEC Program for Municipal Solid Waste

Management" in Rajkot in accordance with your Tender dated (Month) (date) 2026. We are

hereby submitting our technical proposal sealed under a separate envelope.

If negotiations are held during the period of validity of the tender, i.e. before (month) (date)

2026, we undertake to negotiate on the basis of the proposed team members. Our proposal is

binding upon us and subject to the modifications resulting from negotiations.

We understand you are not bound to accept any proposal you receive.

Yours sincerely,

Authorized Signature:

Name and Title of Signatory:

Name of Agency:

E-mail Address:

FORM 1B: ORGANIZATION’S REFERENCE

1. Profile of the Agency

2. Relevant Projects/ Program Carried Out in the past That Best Illustrate

Using the format below, provide information on each reference project/ Program for which

your Agency, either individually or as an associate entity or as one of the lead organizations

within an association, was legally assigned.

Program/ Project Name: COUNTRY:

Professional Staff Provided by Your

Location within Country:

Organization/entity (profiles):

Name of Employer: No of Staff:

No of Staff-Months; duration

Completion Date (Month/ Approx. Value of Services

Start Date (Month/ Year):

Year): (in Rupees):

No of Months of Professional Staff

Name of Associated Organizations, if any: Provided by Associated

Name of Senior Staff (Project Director/Coordinator, Team Leader) involved and functions

Narrative Description of Project/ Program:

Description of Actual Services Provided by Your Staff:

FORM 1C: PROGRAM DESCRIPTION

Goal and Objectives, Approach, Methodology, Intervention Strategies, Activities Plan,

Monitoring and Evaluation, Program Outcomes. Networking and Linkages, Policy

Implications, Collaboration for Similar Projects, and Sustainability

Goal and Objectives

Intervention Strategies

Monitoring and Evaluation

Program Outcomes

Networking and Linkages

Policy Implications

Collaboration for Similar Projects/ Program

FORM 1D: Work Experience Details: ORGANIZATION WITH

SIMILAR KIND OF EXPERIENCE IN THE ANY OF THE

MUNICIPAL CORPORATION.

Name of the Municipal Duration of

Sr. No Cost of the Project

Corporation the project

FORM 1E: FORMAT FOR CURRICULUM VITAE (CV) FOR PROPOSED

Proposed Position:

Name of Organization:

Name of Team Member:

Years with organization/entity: Nationality:

Membership in Professional Societies:

Detailed Tasks Assigned:

Key Qualifications:

[Give an outline of team member's experience and training most pertinent to tasks on

assignment. Describe degree of responsibility held by team member on relevant previous

assignments and give dates and locations.]

[Summarize college/university and other specialized education of team member, giving

names of schools, dates attended, and degrees obtained.]

Employment Record:

[Starting with present position, list in reverse order every employment held. List all positions

held by team member since graduation, giving dates, names of employing organizations,

titles of positions held, and locations of assignments. For experience, also give types of

activities performed and Employer references, where appropriate.]

[For each language indicate proficiency: excellent. good, fair. or poor; in speaking, reading.

I, the undersigned, certify that to the best of my knowledge and belief, these data correctly

describe my qualifications, my experience, and me.

Date: _ Day/Month/Y ear

[Signature of team member and authorized representative of the Organisation}

Full name of team member: _

Full name of authorized representative:

FORM 1F: ADDITIONAL INFORMATION

FORM 2: FIANANCIAL PROPOSAL

Sr. Position Minimum Qualification Experience Person / Unit

in years vehicle

Master's in Mass

IEC Team Leader / Communication / Social Work

1 7 1 Per Month

Project Manager / Environmental Management

Graphic Designer &

(Canva, Adobe Graduate with Graphic Design

2 Photoshop, Certification or similar work 5 1 Per Month

Illustrator, exp.

Premiere Pro, Cap

Proficiency in DSLR/Mirrorless

camera operation, lighting,

audio recording, video

Videographer cum shooting, photo editing

3 5 3 Per Month

Photographer (Lightroom/Photoshop) and

video editing using Adobe

Premiere Pro, DaVinci Resolve

or equivalent software.

Master's in Social Work /

Rural Development /

5 Capacity Building 5 3 Per Month

Environmental Science or

similar work exp.

Graduate with experience in

IEC / SBM / Community

Mobilization & 3 3 Per Month

Mobilization or similar work

Field Coordinator

MIS, Social Media Graduate (IT / Mass

& Documentation Communication / Computer 3 1 Per Month

7 Officer Science) similar work exp.

8 Vehicle on rent Four-wheeler - 3 Per Month

Form 3: PERFORMANCE SECURITY

(Performa of Bank Guarantee)1

THIS DEED OF GUARANTEE executed on this the day of

(Name of the Bank) having its Registered office at

hereinafter referred to as “the

Guarantor” which expression shall unless it be repugnant to the subject or context thereof

include successors and assigns;

RAJKOT SMART CITY DEVELOPMENT LIMITED, represented by The Chairman of

RAJKOT SMART CITY DEVELOPMENT LIMITED and having its office at Dheabr road

Rajkot – 360001, hereinafter referred to as “RMC”, which expression shall, unless repugnant

to the context or meaning thereof include its administrators, successors or assigns.

A. By the Contract Agreement (“the Contract Agreement”) being entered into between

RMC and , a company incorporated under the Companies

Act, 1956, having its registered office at , (“the Agency r”),

the Agency is developing and implementing information Education and

Communication (hereinafter called IEC) Program in Rajkot city (herein after referred

to as “the project”).

B. In terms of Article 3.9 of the Contract Agreement, the Agency is required to furnish to

RMC, an unconditional and irrevocable bank guarantee for an Agreement of

Rs………………… (Rupees…………...only) as security for due and punctual

performance/discharge of its obligations under the Contract Agreement, relating to

completion of the project.

C. At the request of the Agency, the Guarantor has agreed to provide bank guarantee,

being these presents guaranteeing the due and punctual performance/discharge by the

Agency of its obligations relating to the Project.

NOW THEREFORE THIS DEED WITNESSETH AS FOLLOWS:

1. Capitalized terms used herein but not defined shall have the meaning assigned to them

respectively in the Contract Agreement.

To be issued by a Nationalized bank only in India

In case of Consortium both the members would be included as Parties to the Agreement and collectively

referred to as “agency / Mass media company/ Consortium” as the context may require.

2. The Guarantor hereby irrevocably guarantees the due and punctual performance by

M/s. (Hereinafter called “the Agency”) of all its obligations

relating to the Procurement and in connection with final delivery by the Agency in

accordance with the Contract Agreement.

3. The Guarantor shall, without demur, pay to RMC sums not exceeding in aggregate

Rs……………………. - (Rupees…………. only), within five (5) calendar days of

receipt of a written demand therefor from RMC stating that the Company has failed to

meet its obligations under the Contract Agreement. The Guarantor shall not go into

the veracity of any breach or failure on the part of the Agency or validity of demand

so made by RMC and shall pay the agreement specified in the demand

notwithstanding any direction to the contrary given or any dispute whatsoever raised

by the Agency or any other Person. The Guarantor’s obligations hereunder shall

subsist until all such demands are duly met and discharged in accordance with the

provisions hereof.

4. In order to give effect to this Guarantee, RMC shall be entitled to treat the Guarantor

as the principal debtor. The obligations of the Guarantor shall not be affected by any

variations in the terms and conditions of the Contract Agreement or other documents

or by the extension of time for performance granted to the Agency or

postponement/non exercise/ delayed exercise of any of its rights by RMC or any

indulgence shown by RMC to the Agency and the Guarantor shall not be relieved

from its obligations under this Guarantee on account of any such variation, extension,

postponement, non-exercise, delayed exercise of any of its rights by RMC or any

indulgence shown by RMC, provided nothing contained herein shall enlarge the

Guarantor’s obligation hereunder.

5. This Guarantee shall be irrevocable and shall remain in full force and effect until

unless discharged/ released earlier by RMC in accordance with the provisions

of the Contract Agreement. The Guarantor’s liability in aggregate be limited to a sum

of Rs……………. (Rupees ................ only).

6. This Guarantee shall not be affected by any change in the constitution or winding up

of the Agency/the Guarantor or any absorption, merger or amalgamation of the

agency / the Guarantor with any other Person.

7. The Guarantor has power to issue this guarantee and discharge the obligations

contemplated herein, and the undersigned is duly authorized to execute this Guarantee

pursuant to the power granted under .

IN WITNESS WHEREOF THE GUARANTOR HAS SET ITS HANDS HEREUNTO ON

THE DAY, MONTH AND YEAR FIRST HEREINABOVE WRITTEN

24 months from the date of signing the Contract Agreement

SIGNED AND DELIVERED

by the hand of Shri

its and authorized official.

Form: 4: AGREEMENT

RAJKOT SMART CITY

DEVELOPMENT LIMITED (RSCDL) –

This Agreement is executed on this [Date], at Rajkot, Gujarat, between the RAJKOT

SMART CITY DEVELOPMENT LIMITED, acting through its Solid Waste

Management Department (hereinafter referred to as the “First Party”), and [Name of the

Agency/Consultant] (hereinafter referred to as the “Second Party”), wherein the parties

agree as follows:

The RAJKOT SMART CITY DEVELOPMENT LIMITED (RSCDL) is responsible for

implementing various urban sanitation, solid waste management, and environmental

improvement initiatives under the CITIIS 2.0.

The Second Party is engaged in providing IEC (Information, Education & Communication)

and capacity-building services relevant to the objectives of Rajkot Municipal Corporation and

has been selected through the tendering process for implementing the said project.

1. Purpose of the Agreement

This Agreement defines the terms and conditions under which the Second Party shall

undertake the Development and Implementation of IEC & Capacity Building Program

under CITIIS 2.0 for Rajkot city. The objective is to strengthen public awareness, promote

behavioral change, and ensure citizen participation.

2. Obligations of the Second Party

The Second Party shall:

a) Undertake all IEC and capacity-building activities as per the Scope of Work,

Deliverables, and Specifications outlined in Tender Notice No. [Insert Tender

Number] dated [Insert Tender Date].

b) Execute the work as per the timelines, quality standards, and instructions issued by the

Solid Waste Management Department, RMC.

c) Maintain proper documentation, reports, photographs, and digital records of activities

d) Ensure compliance with all applicable laws, rules, and regulations governing municipal

and environmental operations.

e) Not sublet, transfer, or assign any part of the work without prior written approval from

3. Supervision and Payment

a) The First Party (RMC) shall supervise and monitor all services and deliverables executed

under this project.

b) Payments to the Second Party shall be made based on satisfactory completion of work

milestones and submission of reports, in accordance with the payment schedule specified

in the Work Order No. [Insert Work Order Number] dated [Insert Work Order

c) All payments shall be subject to statutory deductions and applicable taxes as per

Government norms.

4. Compliance and Legal Provisions

a) Both parties agree to abide by all clauses, conditions, and obligations specified in the

Tender Document, Bid Proposal, and Work Order, which form integral parts of this

b) In case of any dispute, the decision of the Municipal Commissioner, RAJKOT SMART

CITY DEVELOPMENT LIMITED shall be final and binding.

c) The Agreement shall be governed by the laws of India and subject to the jurisdiction of

5. Validity and Modifications

This Agreement shall remain valid for the mission period or [Insert Duration] from the date of

signing, unless terminated earlier under the conditions specified herein.

Any modification, extension, or renewal shall be valid only if made in writing and mutually agreed

upon by both parties.

IN WITNESS WHEREOF, the Parties hereto have executed this Agreement on the day,

date, and place first above written.

For and on behalf of For and on behalf of

Rajkot Municipal Corporation (RMC) [Name of the Second Party]

(First Party) (Second Party)

Authorized Signatory: Authorized Signatory:

Designation: Head of Department (Solid Waste Designation:

Management) Office Seal:

Witness: Witness:

(Name & Designation) (Name & Designation)

(Name & Designation) (Name & Designation)

Detailed IEC & BCC Engagement Plan

S. Target Groups /

IEC/BCC Activity Objective KPIs (Output) Monitoring Tools

No Stakeholders

• Achieve maximum waste recovery,

• Drive house hold level behaviour change,

• Build daily segregation habits through • Citizens of the City,

• This activity will cover 18 wards of • Daily data record through

direct entertain • Resident Welfare

Door-to-Door Awareness the city; google form or sheets

• Encourage the norm that men and women Associations (RWAs)

Campaign on Source • An estimated 5 lakh + families will • Capture geotagged

1 should be equal partners in waste • Slums also to be

Segregation (4 way as be reached; Photographs

segregation and disposal. included as target groups.

per SWM rulws 2026) • 250+ campaigns will be conducted • Daily progress reports

• Promotion of Eco-Alternatives: Ensure the Communicating with this

availability and affordability of eco-friendly target group is essential.

alternatives to integrate them into daily

household and commercial practices.

• Educate bulk waste generators on solid

waste management rules

• Promoting strict implementation at source

in wet, dry • Resident Welfare

• Meeting minutes

• To encourage the installation of on-site Associations (RWAs) • More than 50 BWGs workshops

Bulk Waste Generator • Workshop attendance

composting units or bio methanation plants • Markets are planned.

2 (BWG) Outreach sheets

within the generator premises. • Institutions • 18 wards of the city will be

Program geotagged photographs

• To connect generators with authorized • Offices covered.

recyclers and waste pickers for safe, • hotels restaurants

verifiable disposal.

• Enumerationn/ registration on SWM portal

/ drives on the portal

• To prepare students for future solid waste

• Educate students on minimizing waste

generation at the source

• Teaching students and staff how to • Students

• Reaching 19000 + students, • Attendance sheets

correctly separate using 4 color-coded • Faculty & Teachers

Faculty & Teachers and Parents • Geotagged photographs

School & College bins. • Institutional leadership &

3 • Activities will be held in • Feedback forms

Awareness Programme • Fostering Student Leadership & Administration

approximately 75 institutions • Hackathons: Turnout &

Community Engagement Start a dialogue • Parents & Guardians

covering 18 wards. Awardees

with students on the gendered division of • Alumni Networks

labour with regard to waste (household as

well as waste sector).

• Teaching students to identify and question

gender stereotyping in the sector.

• Build capacity and conduct targeted skill

development programs on waste

management technologies

Gender-Focused • To establish a safe working environment

Activities for Women’s and sanitation infrastructure.

Self-Help Groups, • To create awareness on violence against

• SHGs group members

Anganwadi workers and women and sexual harassment • Meeting / workshop

• Anganwadi workers

Waste Pickers (The • To formalize and socially protect informal • Conducting over 100 meetings, attendance sheets

• Anganwadi helpers

4 informal sector to be waste pickers. and • Geotagged photographs

• Anganwadi supervisors

included in the plan. • Empower Anganwadi workers and SHG • Directly engaging 3000 + workers • Feedback forms

• Women waste pickers

Their sensitisation is members as community change agents so • Events reports

essential for successful that they can create household awareness.

implementation of the • IEC activities pertaining to the EHS and

SWM systems) significance of waste segregation at source

for sanitation workers and municipality staff

could be included

• To educate, engage, and mobilize

community members toward sustainable

solid waste management practices

• Reaching 50,000+ citizens through

• Promoting behavioural change and

Social awareness • Residents 100 street plays to promote waste • Geotagged photographs /

campaigning through • Households, segregation and civic participation at videos

5 • To prepare for community ownership and

Community drama and • local shopkeepers the community level. • Feedback form

cultural outreach • Street vendors • 18 wards of 3 zones will be • Activities report

• To shift the community mindset from

covered under this program.

viewing waste management as purely a

government duty to a shared civic

responsibility.

• Production and distribution volume

of dissemination strategy beyond

• Citizens of Rajkot just distribution (promotional print

• Printing and distribution

Pamphlets, Posters, • To increase visual literacy and easy • Households materials (posters, leaflets, and

Banners, Displayed identification • Schools and colleges pamphlets) (approximately 1 lakh)

• Material distribution register

boards for awareness of • Use physical locations with high traffic • Commercial • Promotional

6 • Photographs of installations

solid waste management areas to capture maximum visual attention. establishments banners/posters/hoardings will be

• Location list of

and waste segregation at • A local promotional medium that can be • Institutions put up covering 18 wards of the

banners/poster/hoardings

source. displayed continuously. • Markets and high- entire city. (approximately

footfall areas thousand)

• 3 zones of Rajkot city will be

• Increase in citizen reach. • Social media analytics

• Drive targeted public awareness. • Citizens of Rajkot • 3 to 4 nos documentary production • Post calendar

broadcasting multimedia

• Increase targeted public awareness • Households of 10 min. on at source source • Screenshots and digital

content on television,

campaigns. • Schools and colleges segregation archive

7 social media and

• To keep the television broadcast • Commercial • 10 to 12 nos queqies of 30 sec. on • share, likes and comments

newspaper platforms to

connected with digital social media establishments different subjects of solid waste data reports

campaigns to stay in constant touch with • Institutions management and his best practises • Monthly digital report

communications.

the audience. kipping

• Brand awareness and reach • Citizens of Rajkot with • Number of social media • SMS/WhatsApp campaign

Social media (Facebook,

• Audience Engagement & Community mobile connectivity posts/videos/reels published logs

WhatsApp, Instagram,

Building • Households and BWGs • Reach, impressions and • Mobile app usage analytics

YouTube) campaigns on

8 • Capture qualified prospects by promoting • Ward-level community engagement rate recorded • Monthly digital

at source segregation

free resources groups • Number of digital campaigns communication report

and behaviour change

• Directing engaged social users to specific • Citizens with limited completed • share, likes and comments

landing pages. digital literacy • Monthly analytics report prepared data reports

• Bring together key stakeholders (RMC,

RSCDL, Concern Dpt. of RMC, Agency and

ICCC) to discuss, plan and assign

responsibilities for the public awareness

• Representatives of • 12 stakeholder meetings

related departments fo conducted over the project period

• Promote waste segregation, responsible • Meeting minutes

Stakeholder meeting RMC • Meeting minutes and action-taken

waste management and citizen • Attendance sheets

with RMC, RSCDL, • Representatives of the reports prepared for each meeting

participation through coordinated planning • Action-taken report

Concern Dpt. of RMC, hiring organization • Department-wise responsibility

9 • Ensure all departments communicate • Departmental responsibility

Agency and ICCC for • Representatives of the matrix approved and reviewed

consistent messages on SWM Rules 2026 matrix

public awareness related organization of periodically

and CITIIS 2.0 project benefits • Photographs and meeting

campaign planning the state government • IEC messages will be kept aligned

• Ward Officer of the with SWM Rules 2026 and the

Promote Zero Waste Government

Municipality CITIIS 2.0 framework.

Facilities: Establishment of zero-waste

premises across government offices,

quarters, and public facilities.

• RSCDL officials;

• Capacity Building & Technical Skill

• RMC officials and ward • Approximately 15 workshop /

staff; training will be held with a fixed

• Occupational Health, Safety & Safe Work

Organize Workshop / • SBM staff; agenda. • Geotagged photographs /

Training for capacity • SHG workers; • The target is to empower videos

10 • Empowering Community Change Agents

building of frontline • Sanitation workers and approximately 750 frontline workers • Feedback form

• Formalization & Social Protection of

workers and staff: supervisors; and staff. • Attendance sheets

Informal Pickers

• SW day to day • This training / workshop covers

• Gender Sensitivity, Non-Stereotyping &

operation staff; wards and 3 zones of the city.

Workplace Safety

• Informal waste pickers

• Engage local leaders and ward-level • Local leaders and • Approximately 60 meetings will be

officials on waste segregation and politicians held with a fixed agenda.

responsible disposal practices across • Corporators • According to the plan, 18 wards will

Ward-level community Rajkot city • Ward officers be covered • Meeting minutes

meetings with • Strengthen ward-level monitoring, issue • Ward-level Sanatory • Each meeting will be limited to • Attendance sheets

11 corporators, zonal resolution and citizen participation inspector approximately 20 to 30 participants. • Ward-level action register

officers, ward secretaries • Support implementation of collection, • SWM staff and • Ward-level issues and action • Photographs

and SWM staff processing and visible cleanliness supervisors points recorded • Grievance and issue tracker

interventions • Community • Participation of local leaders and

representatives and ward SWM staff documented

residents • Follow-up actions tracked

• The plan is to cover 30 to

markets in the initial phase.

• The target is to reach

• Promote at source waste segregation approximately 4500 to 5000 vendors

• Market associations • Photographs

• Eliminate Single-Use Plastics in 18 wards.

Clean Market Campaign: • Commercial and • Events report

• Enforce Sanitation Standards & • Achieving Sustainable Behaviour

Ensuring clean institutional • No. of Vendors engaged

12 Compliance Change

commercial spaces in establishments (Outreach)

• Educating vendors and the public through • Number of Clean Markets with

public markets • General public • No. of Public engaged

posters and brief sessions on maintaining adopted / streamlined segregation,

• Street vendors (Outreach)

hygiene market spaces. collection and transportation system

• Number of Clean Markets adopting

Eco-alternatives by avoiding use of

• Track the impact of IEC/BCC activities on • SPV / RMC / IEC Cell

• Baseline and end line

citizen behaviour change related to waste and project management • Conduct a survey of the activities

segregation and management unit carried out in the project.

Monitor, evaluate, and • Impact evaluation study

• Conduct baseline and end line surveys to • Citizens of Rajkot • Evaluate the performance.

prepare an overall report reports

13 measure change in awareness, attitude (survey respondents) • Submit a report after data

of IEC activities and his • Results framework/indicator

and practice over the project period • Ward offices and field collection and analysis.

• Carry out data collection, analysis and implementation teams • M&E reports shared with

• M&E review meeting

impact evaluation studies to inform • Independent M&E stakeholders for course correction

adaptive IEC/BCC planning agency / consultant