E Tender for providing student help line facility services

Amount

Item-A: Help Line Installation and Operation from University Premises

Setup charges for setting up helpline facilities by providing and installing four computers, One multifunctional Printer, four computer Table with chair, four wireless Phones, UPS for computers, Handsets, one steel almirah, Wireless Dongle for Internet connectivity (Electricity and space will be provided by the university) One setup for complete itemsas per item specification

Tele call operator service from 10.00AM to 6PM for six days in a week to answer calls as per work description at University.Quote rate per Tele callers per month at university premises

Student counselor Service at University Premises from 10.00AM to 6.00PM as per work description. (Quote rate per month)

Providing Assistance of Information Assistant as per work description from 10.00AM to 6.00PM six days in a week premises (Quote rate per month)

Phone Connection with Unlimited Outgoing Calls Per Connection

Toll Free Number with 1800- with 20,000 Free Minutes per month.

Item-B: Optional Items

Internet Connection with Speed of 50 MBPS or above to be terminated in the university Internet Centre /Administrative Office (Yearly Charges) 99% uptime with satisfactory Speed.

Charges for providing DND/ OTP/ Transactional SMS and sending SMS as per direction (quick SMS) for educational purposes (Rate Per 1 Lakh)

Charges for providing DND / OTP /Transactional SMS and sending SMS as per direction (quick SMS) for educational purposes (Rate Per 10 Lakh SMS)

Toll free number extra (One per minute)