Selection of Vendor for Development of Integrated Citizen Support System

Bidders annual turnover in preceding any three financial years out of last five financial years 3.0 Crores (10 marks) More than 3.0 Crores (15 marks) FY 24-25 to be considered as the latest financial year Audited financial statements

Bidders annual profits in preceding any three financial years out of last five financial years 15 lakhs - 30lakhs (10 marks) More than 30 lakhs (15 marks) FY 24-25 to be considered as the latest financial year Audited financial statements.

Delivered similar assignments as mentioned in the RFP, for Government / PSU client in last 3 years 1 or 2 or more assignments with total seats between 20-30 (10 marks) 1 or 2 or more number of assignments with total seats more than 30 (15 marks) FY 24-25 to be considered as the latest financial year a. Completion / Ongoing certificates from the client b. Work orders for the projects mentioned in point a.

Manpower deployment for at least 20 or more seats in the last 3 financial years 20-30 seats in a year (3 marks for each year) 30 seats in a year (5 marks for each year) Cumulative sum of the 3 financial years will be taken for final calculation FY 24-25 to be considered as the latest financial year Manpower deployment certificate from the client.

Experience of operating call center services in locations outside of Bengaluru - Urban district limits GST registration certificate (primary and additional place of business) / Other Service Provider (OSP) registration certificate clearly indicating non-metro locations.

ISO 9001:2015 or ISO 27001:2022 or higher Copy of valid certificates

Understanding, Proposed Solution, Approach & Methodology Proposed solution documenting the bidders understanding of the project as per the scope of work mentioned in the RFP

Understanding, Proposed Solution, Approach & Methodology Information security measures for the proposed solution.

Understanding, Proposed Solution, Approach & Methodology SLA monitoring mechanism and tools proposed.

Understanding, Proposed Solution, Approach & Methodology Attrition management and business continuity plan.

Understanding, Proposed Solution, Approach & Methodology Training management plan and resource deployment strategy.