Annual Maintenance Contract for Computers, Printers and other IT Peripherals with parts at Division Office & S/Dn Office under Rander Division.

3 Estimated Cost Rs.

Tender Fees (Non Rs. 1180/- (1000+180)=1180/-

Refundable) with 18% GST

5 Earnest Money Deposit Rs. 20,000/-

Date & Place of Pre-Bid

6 Not Applicable

Meeting (If required)

Last Date of On Line (E-

Tendering) submission of Date : 16.02.2026 on

Tender ( Between > 7 to 21 Time : Up to 18.00 Hrs.

Submission of Tender Fee &

8 Submitted online only

EMD & other documents

Tentative Date of opening of Date : 17.02.2026 on

Technical Bid Time: Up to 11.00Hrs.

Tentative Date of On line Date : 18.02.2026 on

Opening of Price Bid Time : Up to 11.00 Hrs.

11 Validity of Tender Maximum period of 180 Days

Work Completion Period /

12 12 Months (As per quantum of work)

DGVCL GSTIN No. is 24AABCD8912C1Z3.

Every Bidder has to inform their GSTIN No. at the time of payment of applicable fees

a. Interested Bidders can view these tender documents online. The bidders who are interested in bidding in these

tenders can download tender documents from website www.tender.procure.com

b. Bidders, who wish to participate in this tender, will have to register on www.tender.procure.com. Further, Bidders who

wish to participate in online tenders will have to procure Digital Certificate as per Information Technology Act-2000 using

which they can sign, their electronic bids. Bidders can procure the same from GNFC, Ahmedabad, who are licensed

certifying authority by Government of India and they will assist them in procuring the same as below mentioned address.

Bidders who already have a valid Digital Certificate need not procure a new Digital Certificate.

n) Code solutions- GNFC Ltd.,

301, GNFC Info tower, S.G. Road, Bodakdev

Ahmedabad – 380054 (Gujarat)

Email: [email protected]

File No: DGVCLSDPLN/OFFICELETTER/e-file/4510/2026/0117/Billing

Approved By: Deputy Engineer,Technical,DGVCLDRND

Letter No: DGVCLSDPLN/0116/01/2026 Approved Date: 31-01-2026

c. However, No physical documents required if payment of tender Fee and EMD made through, RTGS & NEFT (upload

receipt online on https://tender.nprocure.com).

d. Further bidders are requested to submit price bid (Schedule: B) on-line only and not to submit the price bid in physical form.

This is mandatory. If price bid is submitted in physical form, such offer shall be out rightly rejected.

e. It is mandatory for all the bidders to submit their tender documents with all relevant documents as desired in participation of

this bid through on-line (e-tendering) in schedule time. If tender documents with all relevant documents submitted in

physical form, in that case the online submitted documents shall be considered.

f. Bidders should be in touch with websites https://tender.nprocure.com intimation regarding

revision/corrigendum/Amendment in tender till due date of online submission and thereafter. No separate

information shall be sent in this regards and also not publish in newspaper. The directives and amendments issued

by DGVCL will have superseding effect to relevant section and specifications.

g. Any technical questions, information & clarification that may be required pertaining to this inquiry should be referred to

Executive Engineer RANDER DIVISION Office, “ Dakshin Gujarat Vij Company Limited”

h. DGVCL reserves the right to reject any OR all tenders without assigning any reasons thereof.

i. Bank Details:

Name of Bank: Bank of Baroda

Account Number:

Branch Name: Navyug College Branch, Surat

Type of Account: Non Operative

IFSC Code: BARB0RANSUR

Quantity is variable and counted as per service

Description of item Unit Rate (Excluding GST)

1 AMC of All type of Computers as per scope of work Nos.

2 AMC of All types of printers as Per Scope of Work Nos.

3 Laser Printer Refill (small) Nos.

4 Laser Printer Refill (BIG) Nos.

5 AMC of supply and Installation of parts of computer, Printer, ScannerAs Nos. As per Sch-A

per requirement and according to Schedule-A with permission of JE/DE of field

office Only. And Sign Challan of

JE/DE only Accepted. And crediting old parts at concern office.

Total (Excluding GST)

GST Extra Compulsory.

Note: (i) Item no. 1, 2 are service Item and rate counted as Quoted rate/4.

(ii) Item no. 3, 4 is consumable and paid as per quantity used only.

(iii) Item no. 5 is consumable and paid as per quantity used only and rate as per schedule A.

Executive Engineer (O&M)

Rander Division, DGVCL, Surat

File No: DGVCLSDPLN/OFFICELETTER/e-file/4510/2026/0117/Billing

Approved By: Deputy Engineer,Technical,DGVCLDRND

Letter No: DGVCLSDPLN/0116/01/2026 Approved Date: 31-01-2026

DAKSHIN GUJARAT VIJ COMPANY LIMITED

CIN U40102GJ2003SGC042909

Regd. & Corporate Office: “Urja Sadan”, Nana Varachha Road,

Kapodra Char Rasta, Surat - 395

Rander (O&M) Division.

PLOT NO.37, T.P NO.32 L.P.SAVANI ROAD,

Behind JALARAM TEMPLE, SAURABH POLICE CHAWKI STREET,

ADAJAN, SURAT -

Phone No. 0261 -

e-mail [email protected]

Name of work: Annual Maintenance Contract for Computers, Printers and other IT Peripherals with parts at Division Office

& S/Dn Office under Rander Division.

Sr. No Item Is Serialized? (Yes/No) Rate[Excluding Tax]

1 Hard disk 500 GB

2 Hard disk 1TB

Intel Original Dual Core, Core 2 Duo DDR2 supported motherboard

Compatible dual core, core 2 Duo DDR2 supported motherboard

File No: DGVCLSDPLN/OFFICELETTER/e-file/4510/2026/0117/Billing

Approved By: Deputy Engineer,Technical,DGVCLDRND

Letter No: DGVCLSDPLN/0116/01/2026 Approved Date: 31-01-2026

Intel Original Dual Core, Core 2 Duo DDR3 supported motherboard

Compatible Dual Core, core 2 Duo DDR3 supported motherboard

16 Intel Original Core i3, DDR3 supported Motherboard

17 Compatible Core i3, DDR 3 supported motherboard

18 Compatible core i5 DDR3 supported motherboard

19 Intel Original Core i5, DDR3 supported Motherboard

20 AMD A8-5500B APU Supported Motherboard

21 AMD A10-5500B APU Supported Motherboard

22 Intel Core i5 3.2 ghz 6th Gen

23 Intel Core i3 2.4 Ghz 3rd Gen

24 AMD A10- processor

25 AMD A8-5500 APU with Radeon HD Graphics 3.2 ghz

26 Intel dual core processor

27 Processor Fan Intel

28 Processor Fan AMD

30 USB LAN Card

31 PCI Lan Card 10/100 mbps

33 Cabinet with SMPS

34 Cabinet without SMPS

36 18.5 LED monitor

37 Standard USB Mouse

38 Standard USB Keyboard

39 Mouse Pad comfort

40 Logitech wired USB keyboard

41 Logitech wired USB Mouse

File No: DGVCLSDPLN/OFFICELETTER/e-file/4510/2026/0117/Billing

Approved By: Deputy Engineer,Technical,DGVCLDRND

Letter No: DGVCLSDPLN/0116/01/2026 Approved Date: 31-01-2026

42 Logitech wireless keyboard mouse combo

43 Spike guard with 5mtr cable

44 Battery for 0.5/0.6 kVA UPS

45 0.6 KVA UPS Main Board

47 Printer parallel cable normal

48 Printer parallel cable 5 meters

49 PCI com Port

50 PCI LPT Port

51 PCI USB Card

52 Standard power cable

53 VGA Cable 1.5 meters

55 24 port cisco unmanaged switch

56 24 port Dlink unmanaged switch

57 16 port Dlink switch

58 8 port Dlink switch

59 Non Schedule-B Item blowering (per Nos) [RACK/PC]

Non Schedule-B PC Service (Hardware Problems, OS

formatting and installations with required software)

Printer related Items

61 Compatible toner 88A

62 Compatible toner 12A

63 Compatible toner 79A

64 Original Cartridge for LIPI

65 Original LIPI 6805 Cartridge

66 Ribbon Refilling for LIPI

67 Samsung pro express 203 cartridge

68 HP 4004dwn toner cartridge 152A

69 Opc Drum 88A/12A/79A NO

70 Magnet rod 88A/12A/79A NO

71 Doctor Blade 88A/12A/79A NO

72 Wiper Blade 88A/12A/79A NO

File No: DGVCLSDPLN/OFFICELETTER/e-file/4510/2026/0117/Billing

Approved By: Deputy Engineer,Technical,DGVCLDRND

Letter No: DGVCLSDPLN/0116/01/2026 Approved Date: 31-01-2026

73 PCR 88A/12A/79A NO

74 Pressure roller for HP 1000/HP 1100 series/Canon LBP

75 Teflon for HP 1000/HP 1100 series/Canon

76 Fuser Lamp for HP 1000/HP 1100 series/ Canon

Paper pickup roller for HP 1000/HP 1100 series/Canon

78 Fuser Drive Gear for HP 1000/HP 1100 series/Canon

79 Laser Printer Motor for HP 1000/HP 1100 series/Canon

80 Plunger coil for HP 1000/HP 1100 series/Canon

81 Paper output tray for Canon LBP 2900/ HP 1000 / HP 1100 series

Formatter card for HP 1007/ HP

Formatter card for HP 1106 / HP

Formatter card for HP

85 Formatter card for Canon LBP

86 DC Controller card for HP 1000/ HP 1100 series / Canon LBP

87 Laser Scanner Unit for HP 1000/ HP 1100 series / Canon LBP

88 ECU card for HP 1000/ HP 1100 series / Canon LBP

Toner Detecting sensor for HP 1000/HP 1100 series/Canon

90 Fuser sensor for HP 1000/HP 1100 series/Canon

91 Paper pickup sensor for HP 1000/HP 1100 series/Canon

92 Paper eject sensor for HP 1000/HP 1100 series/Canon

93 Fuser cover for HP 1000/HP 1100 series/Canon

94 Back panel with roller and patti for HP 1000/HP 1100 series/Canon

95 Balance roller for Samsung Proxpress M3320ND

96 Upper roller/teflone for Samsung Proxpress M3320ND / HP 4004 dwn

97 Lower/pressure roller for Samsung Proxpress M3320ND/ HP 4004 dwn

98 Fuser Lamp for Samsung Proxpress M3320ND/ HP 4004 dwn

99 Laser Scanner Unit for Samsung Proxpress M3320ND/ HP 4004 dwn

File No: DGVCLSDPLN/OFFICELETTER/e-file/4510/2026/0117/Billing

Approved By: Deputy Engineer,Technical,DGVCLDRND

Letter No: DGVCLSDPLN/0116/01/2026 Approved Date: 31-01-2026

100 Low voltage power supply for Samsung Proxpress M3320ND

101 High voltage power supply for Samsung Proxpress M3320ND

102 Paper pickup roller for Samsung Proxpress M3320ND/ HP 4004 dwn

103 Formatter card for Samsung Proxpress M3320ND/ HP 4004 dwn

104 Gear Set for Samsung Proxpress M3320ND/ HP 4004 dwn

105 OPC Drum for Samsung M3320ND/ HP 4004 dwn

106 Magnet for Samsung M3320ND/ HP 4004 dwn

107 PCR for Samsung M3320ND/ HP 4004 dwn

108 Doctor Blade for Samsung M3320ND/ HP 4004 dwn

109 Wiper Blade for Samsung M3320ND/ HP 4004 dwn

110 Engine control card for Samsung Proxpress M3320ND/ HP 4004 dwn

111 Samsung M3320ND Tray 1 single feed tray

112 Samsung M3320ND Tray 2/ HP 4004 dwn

113 Samsung M3320 paper pickup sensor/ HP 4004 dwn

114 Samsung M3320 fuser Sensor/ HP 4004 dwn

115 Samsung M3320 Paper eject sensor/ HP 4004 dwn

116 Samsung Spunge Roller

117 Pressure roller for HP

118 Teflon sleeve for HP

119 Fuser Lamp for HP

120 DC controller card for HP

121 Laser Scanner Unit for HP

122 Paper pickup roller for HP

123 Formatter card for HP

124 Gear Set for HP Laserjet

125 Engine control card for HP

126 Gear Set for HP Laserjet

127 Fuser Drive Gear for HP Laserjet

128 Fuser Cover for HP Laserjet

129 Fuser sensor for HP Laserjet

130 Paper pickup sensor for HP Laserjet

131 Paper eject sensor for HP Laserjet

File No: DGVCLSDPLN/OFFICELETTER/e-file/4510/2026/0117/Billing

Approved By: Deputy Engineer,Technical,DGVCLDRND

Letter No: DGVCLSDPLN/0116/01/2026 Approved Date: 31-01-2026

132 Paper Tray for HP Laserjet

133 Toner Detecting sensor for HP Laserjet

134 16A OPC Drum

135 16A Toner Magnet

136 16A toner Doctor blade

137 16A toner wiper blade

138 16A toner PCR

139 Print Head for Epson LX300+ / LX 310 dot matrix printer

140 Cartridge for Epson LX300+ / LX 310 dot matrix printer

141 Cartridge for Epson LX 1710 dot matrix printer

142 Ribbon for Epson LX300+ / LX 310 dot matrix printer

143 Timing Belt for Epson LX300+ / LX310 dot matrix printer

144 Tractor for LX300+ dot matrix printer

145 Tractor for LX310 dot matrix printer

146 Carriage block for Epson LX300+ / LX 310 dot matrix printer

147 Ribbon gear set for Epson LX300+ / LX 310 dot matrix printer

148 Logic card for Epson LX300+ dot matrix printer

149 Logic card for Epson LX310 dot matrix printer

150 Power supply card for Epson LX300+ dot matrix printer

151 Power supply card for Epson LX310 dot matrix printer

152 55A OPC Drum

154 55A doctor blade

155 55A wiper blade

156 Pickup roller for Tray 1 HP P3015

157 Pickup roller for Tray 2 HP P3015

158 HP P3015 fuser lamp

159 Fuser Drive for HP P3015 Printer

Teflon for Printer using 55A cartridge

Pressure roller for Printer using 55A cartridge

162 Paper Pickup roller for Printer using 55A cartridge

163 Top cover Canon printer LBP

File No: DGVCLSDPLN/OFFICELETTER/e-file/4510/2026/0117/Billing

Approved By: Deputy Engineer,Technical,DGVCLDRND

Letter No: DGVCLSDPLN/0116/01/2026 Approved Date: 31-01-2026

164 Top cover Canon printer LBP 1020/1008/1007/1018

165 Epson Ink tank Printer M1140 Maintenance Box NO

166 Epson Ink tank Printer M1140 Black ink bottle NO

167 CCD unit for DR C130L

168 Scanner Bulb for DR C130L

169 Paper Feeder for DR C130L

170 Power Adaptor Canon DR 2010C/DR C-130L

171 Scanner Body part for DR C130L

172 Carriage belt for DR C130L

173 Scanner cable for DR C130L

174 Scanner Glass for DR C130L

175 Scanner Data cable for DR C130L

176 Main board Canon DR C-130L

177 CCD Unit for GT1500

178 ADF Unit for GT

179 ADF Gear set for GT

180 Paper Feeder for GT

181 Power Adaptor Epson GT-1500

182 Power Panel for GT

183 Scanner Cable for GT

184 Scanner Glass flat bed for GT

185 Formatter Card for GT

186 Main Board for GT

187 Carraige Belt for GT

188 CCD unit for EPSON DS530

189 Scanner Bulb for EPSON DS530 / HP Scanjet s4

190 Paper Feeder for EPSON DS530/ HP Scanjet s4

191 Power Adaptor Canon EPSON DS530/ HP Scanjet s4

192 Scanner Body part for EPSON DS530/ HP Scanjet s4

193 Carriage belt for EPSON DS530/ HP Scanjet s4

194 Scanner cable for EPSON DS530/ HP Scanjet s4

File No: DGVCLSDPLN/OFFICELETTER/e-file/4510/2026/0117/Billing

Approved By: Deputy Engineer,Technical,DGVCLDRND

Letter No: DGVCLSDPLN/0116/01/2026 Approved Date: 31-01-2026

195 Scanner Glass for EPSON DS530/ HP Scanjet s4

196 Scanner Data cable for EPSON DS530/ HP Scanjet s4

197 Main board Canon EPSON DS530/ HP Scanjet s4

Pickup Roller for EPSON DS530/ HP Scanjet s4

199 THERMAL ROLL FOR HHE 78*16 HIGH QUALITY EXTRA WHITE 48GSM -100 Qty

Cash Bundle counting machine

201 spindle motor

202 holder motor

204 counter assembly

206 Spindle belt

206 Transformer

207 ribbon cable

208 Spindle assembly

LAN Wiring Related

209 RJ 45 connector

210 UTP Cat-6 I/o Jack

211 Mount Box for I/o Jack

212 Face Plate for I/o Jack

213 Cat 6 Lan cable per mtr rate with lying charges

214 Cashing patti 25mm with labour charges

215 Cashing patti 50mm with labour charges

NOTE: Rates are excluding of GST. Blank Rate consider as 0. Blank in Serialized consider as Serialized. Serial number must be mention for

serialized item while providing material or removing. All material must be a standard quality if satisfied quality not found by staff or concern

engineer then the same must be replaced by you with quality material.

Warranty: 1 Year for All Serialized Items

No any Deviation Allowed, if bidder not able to provide any part within time limit as per response table,

company can purchase that part from other parties and the same amount deducted from bidder’s Order Value.

File No: DGVCLSDPLN/OFFICELETTER/e-file/4510/2026/0117/Billing

Approved By: Deputy Engineer,Technical,DGVCLDRND

Letter No: DGVCLSDPLN/0116/01/2026 Approved Date: 31-01-2026

Signature and Seal of Contractor Executive Engineer (O&M)

Rander Division, DGVCL, Surat

DAKSHIN GUJARAT VIJ COMPANY LIMITED

CIN U40102GJ2003SGC042909

Regd. & Corporate Office: “Urja Sadan”, Nana Varachha Road,

Kapodra Char Rasta, Surat - 395

Rander (O&M) Division.

PLOT NO.37, T.P NO.32 L.P.SAVANI ROAD,

Behind JALARAM TEMPLE, SAURABH POLICE CHAWKI STREET,

ADAJAN, SURAT -

Phone No. 0261 -

e-mail [email protected]

(Details of Office Location)

Sr Name of Office Address of Office

1 Rander Division (&Lab) DGVCL, Rander Division Office, Plot No.37, T.P. 32, L.P. Savani

Road, Behind Jalaram Temple, Saurabh Police station, Adajan, Surat -

2 Pal DGVCL, Pal S/Dn., Plot No. 37, T.P. 32, L. P. Savani Road, Behind Jalaram Temple,

Saurabh Police Station, Adajan, Surat -

File No: DGVCLSDPLN/OFFICELETTER/e-file/4510/2026/0117/Billing

Approved By: Deputy Engineer,Technical,DGVCLDRND

Letter No: DGVCLSDPLN/0116/01/2026 Approved Date: 31-01-2026

3 Palanpore DGVCL, Palanpore S/Dn., G-24 to G-31, Canal Walk Shoppers, Palanpore Canal Road,

4 Ramnagar DGVCL, Ramanagar S/Dn., Ground Floor, PL. No. 107, TP-29, Opp. Satnam Sakshi

Circle, Nr. Pavitra Residency, Ramnagar, Surat-

5 Adajan DGVCL, Adajan S/Dn., Plot No.37, T.P. 32, L.P. Savani Road, Behind Jalaram Temple,

Saurabh Police station, Adajan, Surat -

6 Amroli DGVCL, Amroli S/Dn., Shop.No. 1 to 5, Maruti Complex, Chhapara Bhatha Road, Amroli,

7 Rander-1 DGVCL, Rander Town-1 S/dn., Opp.Mangaldas Shopping Centre,

Jalaram sociaty, Tadwadi road, Palanpur Patia, Rander, Dist. Surat.

8 Rander-2 DGVCL, Rander Town-2 S/Dn., T.P.No.44 F.P.No.76, Opp-Anjani Icon, Near M. V.

Circle, Jahangirabad, Surat.

9 Mota Varaccha DGVCL, Mota Varachha S/Dn., Shop No. 34 to 37, Kanha Rass

Velly, Near Maharaja Farm, D-Mart Road, Mota Varachha. Dist. Surat.

10 Utran DGVCL, Utran S/Dn., Shop No. 1 to 4, Sukhdev Residency, Opp. Utran Railway Station,

11 Rander rural DGVCL, Rander-R S/Dn., Matru Ashish Sevashram Trust, Talad

Patiya, Beside Bank of Baroda, Opp. Primary School, Olpad Road,

12 Olpad DGVCL, Olpad S/Dn., Asnabad, Near. Olpad GIDC, Opp:C.N.G. Gas Station, Surat-

Olpad Road, Dist-Surat.

Executive Engineer (O&M) Rander Division, DGVCL, Surat

DAKSHIN GUJARAT VIJ COMPANY LIMITED

CIN U40102GJ2003SGC042909

Regd. & Corporate Office: “Urja Sadan”, Nana Varachha Road,

Kapodra Char Rasta, Surat - 395

Rander (O&M) Division.

PLOT NO.37, T.P NO.32 L.P.SAVANI ROAD,

Behind JALARAM TEMPLE, SAURABH POLICE CHAWKI STREET,

ADAJAN, SURAT -

Phone No. 0261 -

e-mail [email protected]

(Details of inventory (approximate, quantity may vary time to time as per scrap or new arrival of hardware))

File No: DGVCLSDPLN/OFFICELETTER/e-file/4510/2026/0117/Billing

Approved By: Deputy Engineer,Technical,DGVCLDRND

Letter No: DGVCLSDPLN/0116/01/2026 Approved Date: 31-01-2026

Sr. Name of Office Computer (Acer, LaserJet 80 col Dot Matrix Scanner (Canon C130 Ink

No. HCL, Lenovo, Printer (Canon 2900, HP Printer (Eps on a& & DR2010C, Tank Printer

Datamini, KBS) 1000 TVS) Epson Ds530 & GT1500) (Epson

& 1100 Series, Samsung) M1140)

1 Rander Division 32 14 1 2

(Including Store

2 Rander-1 13 4 1 1

3 Rander-2 14 5 1 1

5 Palanpore 12 5 1 1

6 Adajan 15 6 1 1

7 Amroli 13 4 1 1

8 Utran 12 2 1 1

9 Rander rural 12 5 1 1

11 Mota Varaccha 11 5 1 1

12 Ramnagar 11 4 1 1

Executive Engineer (O&M)

Rander Division, DGVCL, Surat

DAKSHIN GUJARAT VIJ COMPANY LIMITED

CIN U40102GJ2003SGC042909

Regd. & Corporate Office: “Urja Sadan”, Nana Varachha Road,

Kapodra Char Rasta, Surat - 395

Rander (O&M) Division.

PLOT NO.37, T.P NO.32 L.P.SAVANI ROAD,

Behind JALARAM TEMPLE, SAURABH POLICE CHAWKI STREET, ADAJAN, SURAT -

Phone No. 0261 -

e-mail [email protected]

Name of work: Annual Maintenance Contract for Computers, Printers and other IT Peripherals with parts at Division Office

File No: DGVCLSDPLN/OFFICELETTER/e-file/4510/2026/0117/Billing

Approved By: Deputy Engineer,Technical,DGVCLDRND

Letter No: DGVCLSDPLN/0116/01/2026 Approved Date: 31-01-2026

& S/Dn Office under Rander Division.

General Terms & Conditions

Period of Contract: The contract is valid for one year from the date of work order/AT. The contract period may be renewed for

the period of one year with same rates and terms & conditions subject to rendering of satisfactory service & fulfilling the general

terms & conditions at the discretion of DGVCL .

Service provider must have local office or service center in Surat with same name as applied for tender.

Security Deposit: The servicing agency will submit a security deposit of 5% of order value of AMC within 15 days from the date

of issue of letter of acceptance in the form of DD/NEFT/RTGS.

Payment Term: For all AMC, payment will be made on quarterly basis after completion of the said quarter subject to their

satisfactory performance to be certified by concern authority & user and the

certificate needs to be submitted along with invoice(s) and supporting documents as required by DGVCL. Payment of part

replacement can be done on monthly basis if service agency opt for it.

Repairing of Parts: Repair to be carried out at the location of the equipment. Standby arrangement to be made in case the

equipment is to be taken to workshop for repairs.

Replacement of Parts: AMC provider has to repair a non-consumable and repairable part like at no any extra cost. For

consumable parts and non-repairable parts the service provider may provide such components with permission of the concern

authority. If parts are according to Schedule-A then price will be considered as AMC provider agreed to the rate at the time of

acceptance of work order/AT. For non-listed items in schedule-A price considered lowest price of market value. Any

maintenance in exist LAN is carried out by servicing agency without any labor charge, and rate for the non-schedule - A items

will be provided as lowest price of market value. Servicing agency must submit old part(s) to concern authority with proper

wrapping of part with details mentioned on it and office stamp and sign of user. In case of part replaced which comes with

warranty/guaranty, service agency has to provide warranty/guaranty certificate to concern authority.

Prevent Maintenance: Periodical preventive maintenance will be made quarterly and it is compulsory. Service agency has to

submit preventive maintenance report obtained from respective

section head. Service agency has to inform DGVCL office in advance regarding preventive maintenance schedule so that the

equipment can be made available for preventive maintenance by DGVCL office during service agency’s visit.

Quality of Spares: The equipment parts replaced must be new and equivalent in performance of existing parts & as per

Additional Charges: The AMC cost includes the traveling cost for rendering service throughout the year for one or all locations

& for one or all systems and no extra charges will be paid by DGVCL.

Working Hours: The maintenance work shall normally be done during working hours of the DGVCL. However, in case of

emergency maintenance may have to be done beyond office hours and even on holidays prior arrangement through proper

communication should be worked out in all cases by the servicing agencies.

Reporting Authority: The Service Engineer will be allowed to handle the respective equipments only with permission of the

officer in-charge of Computer Systems and other hardware(s).

Statutory Levies: The AMC cost includes all statutory levies if any, charged by State or Central Govt. for rendering this type of

service. PF and other statutory provisions will be applicable as per company rules.

Response Time: Service agency has to attend the call within 4-hours. In case of service agency is

not able to attend the call within 4-hours then it must be conveyed & prior approval taken from concern authority and user

department. Normal response time for repair is 24-hours from the actual time of reporting the problem to the service provider.

For that service provider must have own local service center. In case of failure to adhere to time line penalty will be levied for

File No: DGVCLSDPLN/OFFICELETTER/e-file/4510/2026/0117/Billing

Approved By: Deputy Engineer,Technical,DGVCLDRND

Letter No: DGVCLSDPLN/0116/01/2026 Approved Date: 31-01-2026

delayed response as under. GST will be applicable on penalty as per the provision of the GST act.

Period Penalty for each delayed response.

Response Time Above 24 Hours & below 48 housrs Rs. 100 (Plus GST as applicable) per day for each delayed response

Above 48 Hours & below 96 hours Rs. 200 (Plus GST as applicable) per day for each delayed response

Rs. 500 (Plus GST as applicable) per day for each delayed response but not

more than 10% (Plus GST as

Above 96 hours applicable) of order value or work order may be cancelled at discretion of

Service agency shall take all the required safety measures and observe all safety rules while carrying

out the work to avoid any type of accident and damage. Service agency shall be held fully liable and

responsible for any type of accident, injury, damage and loss. DGVCL will not be responsible for any kind of

compensation in context with accident, injury, damage and loss occurred to the person employed/hired by service

Final Authority: The final authority for payments will be head of the organization offering the AMC. DGVCL reserve the rights

to terminate or reject or cancel the order after giving one month notice period without consent of bidder and no further

correspondence will be entertained against decision of DGVCL. In case of non-attendance of call, any agency/person from

market will be hired to resolve the problem and charges paid to hired agency/person, the same charges plus penalty will be

recovered from service agency.

Executive Engineer (O&M)

Rander Division, DGVCL, Surat

DAKSHIN GUJARAT VIJ COMPANY LIMITED

CIN U40102GJ2003SGC042909

Regd. & Corporate Office: “Urja Sadan”, Nana Varachha Road,

Kapodra Char Rasta, Surat - 395

File No: DGVCLSDPLN/OFFICELETTER/e-file/4510/2026/0117/Billing

Approved By: Deputy Engineer,Technical,DGVCLDRND

Letter No: DGVCLSDPLN/0116/01/2026 Approved Date: 31-01-2026

Rander (O&M) Division.

PLOT NO.37, T.P NO.32 L.P.SAVANI ROAD,

Behind JALARAM TEMPLE, SAURABH POLICE CHAWKI STREET,

ADAJAN, SURAT -

Phone No. 0261 -

e-mail [email protected]

Name of work: Annual Maintenance Contract for Computers, Printers and other IT Peripherals with parts at Division Office

& S/Dn Office under Rander Division.

Scope of work for IT Peripherals Annual Maintenance Contract.

Maintenance includes all type of computer, printer, Scanner and other IT Peripherals with all parts.

Blowering quarterly and or as per the requirement of user.

Problem troubleshooting in all types of IT Peripherals.

Non-consumable and repairable part repairing.

Consumable and non-repairable part replacement with permission of concern engineer according to Schedule-

Virus removing, antivirus installation (Trend micro Only)

Hard disk formatting(Data backup in External HDD or Pen drive and restore after installation)

Operating system Installation.

Driver Installation, General application software Installation.

Taking PC in DGVCL domain.

Printer Sharing.

Other Maintenance related activities, LAN issues and rectification.

Call log and take follow up to service provider for warranty devices.

Refilling of printer without spreading powder in office premises.

Registration of Each and every device in System.

Executive Engineer (O&M)

Rander Division, DGVCL, Surat

DAKSHIN GUJARAT VIJ COMPANY LIMITED

CIN U40102GJ2003SGC042909

Regd. & Corporate Office: “Urja Sadan”, Nana Varachha Road,

Kapodra Char Rasta, Surat - 395

File No: DGVCLSDPLN/OFFICELETTER/e-file/4510/2026/0117/Billing

Approved By: Deputy Engineer,Technical,DGVCLDRND

Letter No: DGVCLSDPLN/0116/01/2026 Approved Date: 31-01-2026

Rander (O&M) Division.

PLOT NO.37, T.P NO.32 L.P.SAVANI ROAD,

Behind JALARAM TEMPLE, SAURABH POLICE CHAWKI STREET,

ADAJAN, SURAT -

Phone No. 0261 -

e-mail [email protected] work: Annual

Computers, Printers and other IT Peripherals with parts at Division Office & S/Dn Office under Rander Division.

Qualification Criteria

1. The bidder has to pay Tender fee.

2. The bidder has to pay EMD.

3. The average annual turnover during last 3 years, ending 31st March of the previous financial year of the applicant

should be at least 30% of the estimated cost (i.e. 2022-23, 2023-24, and 2024-25).

4. Bidder should produce evidence of experience of having successfully completed similar works

during the last Seven years ending last day of month previous to the one in which applications

are invited should be either of the following in Govt., /Semi Govt., along with certified copies of documentary

evidence, preferably photo copy of orders secured

from DGVCL/MGVCL/UGVCL/PGVCL/GSECL/GETCO/DISCOMs/GEB/Central/StateGovernment/Se mi-

Government and satisfactory completion certificate from respective department thereof:- The DGVCL may verify the

above certificates/documents from respective department, if necessary.

5. Bidder must have following documents

GST Registration Certificate

PF registration certificate if fall under criteria.

6. Bidder must have registered office / service center in Surat and Proof of office of local authority to be submitted within

7. Duly stamp and signed all tender documents.

Executive Engineer (O&M)

Rander Division, DGVCL, Surat

Signature Not Verified

Signed by:JAYESHKUMAR

CHAMPAKLAL DHANGAR File No: DGVCLSDPLN/OFFICELETTER/e-file/4510/2026/0117/Billing

Deputy Engineer

Date:2026.01.31 Approved By: Deputy Engineer,Technical,DGVCLDRND