Gujarat

Active

WORKS

Miscellaneous Services

Hiring Of Omni Channel Cloud Telephony Customer Contact Centre Solution on SaaS Subscription Model

Gujarat Energy Limited

Gandhinagar, Gujarat

Amount: Refer DocsCloses: 19 Oct 2026

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Timeline

Published5 Oct 2026
Closes19 Oct 2026

Tender Value

Refer Docs

EMD Value

₹1.4 L

Closing Date

19 Oct 2026, 6:30 pm

Tender Inviting Organisation

Name

Vice President- Materials

Work Description

Hiring Of Omni Channel Cloud Telephony Customer Contact Centre Solution on SaaS Subscription Model

Tender Information

Tender ID

349985

Reference Number

Hiring Of Omni Channel Cloud Telephony Customer Contact Centre Solution on SaaS Subscription Model

Tender Type

Open

Product Category

Miscellaneous Services

Form of Contract

Fixed-rate

Location

Gandhinagar

Source Website

Subscribe to view

Documents Required

14 documents required · 14 mandatory

RequiredTender Fees as per clause 12 of Section-I-ITB

RequiredEMD as per clause clause 11 of Section-I-ITB

RequiredCopy of PAN and GST and linkage of Aadhar-PAN in case of Proprietorship firm

RequiredGEL associated Bidder (Existing and Previously): Submit GEL issued Purchase order/Service order(s) for fulfilment of the criteria specified herein

RequiredGEL non-associated Bidder: Submit Purchase / Service Order(s) / Contracts for fulfilment of the criteria specified herein

RequiredGEL associated Bidder (Existing and Previously): Submit GEL issued Purchase order/Service order(s) for fulfilment of the criteria specified herein

RequiredGEL non-associated Bidder: Submit Purchase / Service Order(s) / Contracts for fulfilment of the criteria specified herein

RequiredGEL non-associated Bidder: Submit corresponding Completion Certificate / experience certificate/ or any other relevant document from client/ end user for the same Purchaser / Service Order(s) for fulfilment of the criteria specified in the BQC criteria.

RequiredBidder shall submit utility bill / GST certificate as proof of local implementation & support based in India

RequiredIn case if the Bidder is an OEM: Declaration letter as per Annexure 1A on OEMs letter head. In case if the Bidder is ASP: Declaration letter as per Annexure 1B on OEMs letter head

RequiredAll Bidders (GEL associated as well as non-associated): CA certificate with UDIN number mentioning Turnover from Audited Balance Sheets from any of preceding three financial years i.e. any one of FY 25-26, FY 24-25 and FY 23-24.

RequiredAll Bidders (GEL associated as well as non-associated): CA certificate with UDIN number mentioning Working Capital from Audited Balance Sheets. i.e. FY 25-26 OR FY 24-25

RequiredAll Bidders (GEL associated as well as non-associated): CA certificate with UDIN number mentioning Net Worth from Audited Balance Sheets. i.e. FY 25-26 OR FY 24-25

RequiredAll Bidders (GEL associated as well as non-associated) : If audit report is not applicable as per Income Tax Rules- Submit full income tax return along with CA certification (with UDIN) incorporating additional as below. a) “Profit offered for tax” in Income Tax Return for respective year/years to be made part of the CA certificate. b) If audit is not applicable, CA to certify in his certificate that the vendor is not covered under the Tax Audit as per Income Tax Act, 1961 and rules there too in the respective year/years and the turnover reported in the return of income filed with the Income Tax Department are matching with books of accounts

Fee & Financial Details

Tender Fee Amount

₹2,000

Tender Fee Payable To

Gujarat Energy Limited

EMD Fee Amount

₹1.4 L

Important Dates

Last Activity

5 Oct 2026

Published

5 Oct 2026

Download Starts

5 Oct 2026

Download Ends

19 Oct 2026

Submission Starts

5 Oct 2026

BOQ Preview

•

REPLY / CLARIFICATION TO BIDDERS QUERIES RAISED DURING PRE-BID MEETING

•

Tender Ref. No.: 349985

•

Tender Subject Hiring Of Omni Channel Cloud Telephony Customer Contact Centre Solution on SaaS Subscription Model

•

Sr. No. Page No. / Clause No. Title of Clause as per tender Description of clause as per tender Bidder’s Query GEL Reply

Documents

Tap a document below to read it instantly. You can also download everything as a ZIP if you prefer.

Tender Page Snapshot

details.html

RAW_HTML

NIT Documents

Approved BQC for Omni Channel CCCC Solution - Cloud SaaS model.pdf

PDF

Section I - Instructions To Bidders (ITB)- 349985.pdf

PDF

Section-II-SOW of Omni Channel Cloud Solution- 349985.pdf

PDF

Section-III-SOR of Omni Channel Cloud Solution - 349985.pdf

PDF

Section IV - GTC - 349985.pdf

PDF

Section V- STC - Omni Channel Cloud Telephony- 349985.pdf

PDF

Section VI - Forms and Formats - 349985.pdf

PDF

ONLINE PRE BID DETAILS -349985.pdf

PDF

Prebid Clarifications - 349985.xlsx

XLSX

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Gujarat

Active

WORKS

Miscellaneous Services

Hiring Of Omni Channel Cloud Telephony Customer Contact Centre Solution on SaaS Subscription Model

Gujarat Energy Limited

Gandhinagar, Gujarat

Amount: Refer DocsCloses: 19 Oct 2026

Tenderkart AI

Reads all tender documents

Eligibility, documents, scope, Go/No-Go checksEligibility, required documents, scope of work and Go/No-Go checks for this tender, in one click.

Timeline

Published5 Oct 2026
Closes19 Oct 2026