Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM), Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

Form 2: Format for Power of Attorney for Authorised Representative ..............................................................

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

1. The information contained in this Request for Proposal document (the “RFP”) or subsequently

provided to Bidder(s), whether verbally or in documentary or any other form by or on behalf of the

Tourism Corporation of Gujarat Limited (the “Authority") or any of its employees or advisors, is

provided to Bidder(s) on the terms and conditions set out in this RFP and such other terms and

conditions subject to which such information is provided.

2. This RFP is neither an agreement nor an offer by the Authority to the prospective Bidders or any

other person. The purpose of this RFP is to provide interested parties with information that may be

useful to them in making their financial offers (Bids) pursuant to this RFP. This RFP includes

statements, which reflect various assumptions and assessments arrived at by the Authority in relation

to the Project. Such assumptions, assessments and statements do not purport to contain all the

information that each Bidder may require. This RFP may not be appropriate for all persons, and it is

not possible for the Authority, its employees or advisors to consider the investment objectives,

financial situation and particular needs of each Bidder who reads or uses this RFP. The assumptions,

assessments, statements and information contained in the Bidding Documents, especially details

regarding the project sites, may not be complete, accurate, adequate or correct. Each Bidder should,

therefore, conduct its own investigations and analysis and should check the accuracy, adequacy,

correctness, reliability and completeness of the assumptions, assessments, statements and

information contained in this RFP and obtain independent advice from appropriate sources.

3. Information provided in this RFP to the Bidder(s) is on a wide range of matters, some of which may

depend upon interpretation of law. The information given is not intended to be an exhaustive account

of statutory requirements and should not be regarded as a complete or authoritative statement of law.

Authority accepts no responsibility for the accuracy or otherwise for any interpretation or opinion on

law expressed herein.

4. Authority, its employees and advisors make no representation or warranty and shall have no liability

to any person, including any applicant or Bidder under any law, statute, rules or regulations or tort,

principles of restitution or unjust enrichment or otherwise for any loss, damages, cost or expense

which may arise from or be incurred or suffered on account of anything contained in this RFP or

otherwise, including the accuracy, adequacy, correctness, completeness or reliability of the RFP and

any assessment, assumption, statement or information contained therein or deemed to form part of

this RFP or arising in any way for participation in this bid stage.

5. Authority also accepts no liability of any nature whether resulting from negligence or otherwise

howsoever caused arising from reliance of any Bidder upon the statements contained in this RFP.

6. Authority may in its absolute discretion prior to the Bid Due Date, but without being under any

obligation to do so, update, amend or supplement the information, assessment or assumptions

contained in this RFP at anytime during the Bidding Process.

7. The issuance of this RFP does not imply that the Authority is bound to select a Bidder or to appoint

the Preferred Bidder or Agency, as the case may be, for the Project and Authority reserves the right

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

to reject all or any of the Bidders or Bids without assigning any reason whatsoever. Mere submission

of a responsive Bid does not ensure selection of the bidder as Agency.

8. The Bidder shall bear all its costs associated with or relating to the preparation and submission of its

Bid including but not limited to preparation, copying, postage, delivery fees, expenses associated

with any demonstrations or presentations which may be required by Authority, or any other costs

incurred in connection with or relating to its Bid. All such costs and expenses will remain with the

Bidder and Authority shall not be liable in any manner whatsoever for the same or for any other costs

or other expenses incurred by a Bidder in preparation or submission of the Bid, regardless of the

conduct or outcome of the Bidding Process.

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

In the interpretation of this RFP, unless the context otherwise requires:

1. The singular of any defined term includes the plural and vice versa, and any word or expression

defined in the singular has the corresponding meaning used in the plural and vice versa;

2. Reference to any gender includes the other genders;

3. Unless otherwise stated, a reference to a Clause, Sub-Clause, Paragraph, Subparagraph, Annex,

Exhibit, Attachment, Schedule or Recital is a reference to a Clause, Sub-Clause, Paragraph,

Subparagraph, Annex, Exhibit, Attachment, Schedule or Recital of this RFP;

4. A reference to any agreement is a reference to that agreement and all annexes, attachments,

exhibits, schedules, appendices and the like incorporated therein, as the same may be amended,

modified, supplemented, waived, varied, added to, substituted, replaced, renewed or extended,

from time to time, in accordance with the terms thereof;

5. The terms “include” and “including” shall be deemed to be followed by the words “without limitation”,

whether or not so followed;

6. Any reference to a person shall include such person’s successors and permitted assigns;

7. A reference to a “writing” or “written” includes printing, typing, lithography and other means of

reproducing words in a visible form;

8. Any date or period set forth in this RFP shall be such date or period as may be extended pursuant

to the terms of this RFP;

9. A reference to “month” shall mean a calendar month, a reference to “week” shall mean a calendar

week and a reference to “day” shall mean a calendar day, unless otherwise specified.

10. The terms “hereof”, “herein”, “hereto”, “hereunder” or similar expressions used in this RFP mean

and refer to this RFP and not to any particular Article, Clause or Section of this RFP. The terms

“Article”, “Clause”, “Paragraph” and “Schedule” mean and refer to the Article, Clause, Paragraph

and Schedule of this RFP so specified;

11. The descriptive headings of Articles and Sections are inserted solely for convenience of reference

and are not intended as complete or accurate descriptions of content thereof and shall not be used

to interpret the provisions of the Agreement; and

12. All capitalized words and expressions used in the RFP but not defined therein shall have the same

meaning as ascribed to them in the License Agreement.

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

In this RFP Document, unless the context otherwise requires or provides for, the following words and

expressions shall have the meanings as are hereinafter respectively assigned to them:

a. “Authority” or “Licensor” or “TCGL” shall mean Tourism Corporation of Gujarat Limited;

b. “Agreement” or “License Agreement” shall mean the legal document, including recitals,

schedules and attachments which may be amended, supplemented or modified in accordance with

the provisions, as executed between TCGL and the Selected Agency;

c. “Bid” means the documents in their entire form submitted by the Bidder in response to the Tender

issued by the Licensor in accordance with the provisions thereof;

d. “Bidding Process” shall mean the entire process commencing from the uploading of the tender

documents, pre-bid meeting, technical and financial bid submission, evaluation and the award of

the work (unless the authority decides to terminate the bidding process at any point of time before

its successful completion)

e. “Bidder” shall mean such Person {a legal entity in the form of proprietorship / partnership firm

(including LLP) or a company incorporated in India} who / which (as the case may be) has

submitted a bid pursuant to the Tender;

f. “Bid Due Date” shall mean the last date for submission of Bids,

g. “Business Day” shall mean such day on which the offices of the Gujarat Government are open for

h. “Conflict of Interest” shall have the meaning set out at Clause 1.2.3;

i. “Earnest Money Deposit” or “EMD” shall mean an amount of Rs. 5,00,000 to be submitted by the

Bidder along with its Bid;

j. “Letter of Award” or “LOA” shall mean the letter issued to the Preferred Bidder by TCGL.

k. “Operation & Maintenance Period” is the period commencing from the signing of Agreement and

shall extend for a period of 5 (five) years. The said period is inclusive of a maximum period of

30 days for initiation of services following the execution of the License Agreement.

l. “Person” shall mean to include a legal entity in the form of proprietorship / partnership firm

(including LLP) or a company incorporated in India;

m. “Preferred Bidder” or “Agency” or “Operator” shall mean the “Technically Eligible Bidder” who

has sought the lowest grant and whose bid has been accepted by the Authority and has been

issued a Letter of Award;

n. “Project Facilities” means collectively the facilities created / constructed at National Salt

Satyagrah Memorial (NSSM), Saifee Villa and Tourist Facilitation Centre including associated

installations, equipment, furniture and fixtures and other assets (if any) created / upgraded by the

o. “Restrictive Practice” means forming a cartel or arriving at any understanding or arrangement

among Bidders with the objective of restricting or manipulating a full and fair competition in the

bidding process;

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

p. “Technical Requirements” shall mean the technical conditions, as set out in Section 2.2, that are

to be satisfied by a Bidder;

q. “Tender” shall mean this document and the corrigenda (if applicable) issued.

r. “Tender Fee” shall mean an amount of Rs. 5,000 to be paid by the Bidder along with its Bid;

s. “Undesirable Practice” means (i) establishing contact with any person connected with or

employed or engaged by the Authority with the objective of canvassing, lobbying or in any manner

influencing or attempting to influence the bidding process; or (ii) having a Conflict of Interest;

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

1. Information to Bidders

1.1.1 The Tourism Corporation of Gujarat Ltd. (the “Authority” or “TCGL”) incorporated under

Companies Act, 1956, is a 100 (one hundred) percent subsidiary of Government of Gujarat.

TCGL is engaged in focused development of tourism and related infrastructure across the state

1.1.2 As a part of its initiatives towards upkeep and maintenance of tourist infrastructure, Authority

intends to select an Agency which can offer services, as per terms of this RFP, at National Salt

Satyagrah Memorial (NSSM), Saifee Villa and Tourist Facilitation Centre in Dandi.

1.1.3 The NSSM is conceived as an experiential journey recreating the spirit and the energy of the

1930 Dandi March led by Mahatma Gandhi and taking the visitors to the Monument step-by-step

in order to visualize and understand the history of the iconic Dandi March and the methodology

of Satyagraha, which contributed to India’s Independence from the British colonial rule.

1.1.4 The Saifee Villa is a bungalow located adjacent to the NSSM, where Mahatma Gandhi spent the

night on April 5th, 1930, prior to the momentous Salt Satyagraha event against the Salt Law

enforced by the British colonial government.

1.1.5 The Tourist Facilitation Centre (TFC) has been developed by the Authority and provides

support infrastructure to the tourists visiting NSSM and Saifee villa. The NSSM has space for

entry ticket counter, space for ATM, parking, Handicraft stalls, Prarthna Hall, Display Gallery,

Garden, Children play area, Restaurant, Rest rooms etc

1.1.6 The Authority now intends to select an Agency which can offer services towards a) Overall visitor

facilitation, b) overall operation, maintenance and management of the sites, c) housekeeping,

sanitation, landscaping and security services, and d) conceptualization and periodically

organizing of various events at the sites of National Salt Satyagrah Memorial (NSSM), Saifee

Villa and Tourist Facilitation Centre in Dandi. The detailed scope of work is placed in Section

1.1.7 Bidders are advised to take note that the Project Facilities shall be handed over on an “as

is where is basis”. Bidders are advised to undertake site visit, prior to filling the bid, to

ascertain the condition of the Project Facilities vis a vis the anticipated scope and level of

services as mentioned in the RFP Document and apply for the tender accordingly. Neither

any complaints regarding the Project Facilities or sub-standard services shall be accepted

nor any additional payments beyond the accepted financial bid shall be made by the

General Conditions

1.2.1 Bidders who wish to participate in online tender will have to procure / should have legally valid

Digital Certificate as per Information Technology Act - 2000 using which they can sign their

electronic bids. Bidders can procure the same from any of the license certifying Authority of India

or can contact (n)code solution-a division of GNFC Ltd., who are licensed Certifying Authority by

Government of India.

In case Bidders need any clarifications or if training required to participate in online tenders, they

can contact (n)Procure Support team: -

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

(n)Code Solutions - A Division of GNFC Ltd.,

(n)Procure Cell, 304, GNFC Infotower, S. G. Road,

Bodakdev, Ahmedabad – 380 054 (Gujarat)

Contact Details:

TOLL FREE NUMBER: 7359 021

E-mail: [email protected]

Bidders shall furnish all relevant information, as per the formats provided in the Request for

Proposal (the “RFP”).

1.2.2 Bids, as submitted by the Bidders, shall have a Bid Validity of 180 Days this from the Bid Due

Date. The Authority will make its best effort to complete negotiations within this period. Should

the need arise, however, the Authority may request Bidders to extend the validity period of their

Bids. Bidders who do not agree have the right to refuse to extend the validity of their Bids.

1.2.3 A Bidder shall be considered to be in conflict of interest with one or more Bidder in the same

bidding process if they have relation with each other, directly or indirectly or through any other

Person that puts them in a position to have access to information about or influence the bid of

another Bidder (“Conflict of Interest”). Any Bidder found to have a Conflict of Interest shall be

disqualified. In the event of disqualification, the Authority shall be entitled to forfeit and

appropriate the EMD or Performance Security, as the case may be, as mutually agreed genuine

pre-estimated loss and damage likely to be suffered and incurred by the Authority and not by way

of penalty for, inter alia, the time, cost and effort of the Authority, including consideration of such

Bidder’s proposal (the “Damages”), without prejudice to any other right or remedy that may be

available to the Authority under the tender documents and/ or the Agreement or otherwise.

Clarifications and Amendment of RFP Documents

1.3.1 Bidders may request clarification on any of the points contained in RFP documents up to the

number of days as indicated below. Any request for clarification must be sent in writing by paper,

mail, facsimile, or electronic mail to the Authority's address as indicated. The Authority will upload

response to all such requests received by it on the website https://tender.nprocure.com/. The

Authority may also upload response to all such requests received by it on the website

https://www.gujarattourism.com.

1.3.2 Queries, if any, proposed to be raised at the pre-bid conference by the Bidder/s should be

submitted in writing (over email or a letter) least two (2) working days before the date of the Pre-

Bid Conference to the Official as below:

Address: Joint Managing Director

Tourism Corporation of Gujarat Limited

Block No. 16, 4th Floor, Udyog Bhavan,

Sector 11, Gandhinagar, Gujarat

Email: [email protected]

A maximum of two representatives of each Bidder shall be allowed to participate in the

Pre-Bid Meeting.

1.3.3 At any time before the submission of Bids, the Authority may for any reason, whether at its own

initiative or in response to a clarification requested by a Bidder, modify the RFP documents by

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

amendment. Any such amendment shall be issued in writing through Corrigenda. Corrigenda

shall be uploaded on N-procure and shall be binding on all Bidders. The Authority may, at its

discretion, extend the deadline for the submission of Bids.

Bidding Schedule

S. No Event Key Date and Time

1 Issue of RFP (Bid) Document 30/09/2026

2 Pre-Bid Meeting 08/10/2026 at 12:00 noon

Venue: Conference Hall, Tourism

Corporation of Gujarat Limited, Block No.

16, 4th Floor, Udyog Bhavan, Sector-11,

Gandhinagar - 382

3 Last Date for Online Submission of 23/10/2026 up to 6:00 pm

Technical and Financial Bid

4 Last Date for Submission of 26/10/2026 up to 3:00 pm

Physical Copy of Technical Bid

5 Opening of Technical Bid 26/10/2026 at 3:30 pm

Preparation of Bids

1.5.1 The Bidders are required to submit the Bid in two parts in two separate envelopes / parts and put

together in one single outer envelope. The two parts shall be captioned as follows on the

respective envelopes:

(a) Part 1: Bid Processing Fee & EMD and

(b) Part 2: Technical Bid (Original)

Part 1: Bid Processing Fee and EMD (as per details provided in RFP)

1.5.2 Bids should be accompanied with Bid Processing Fee and EMD as per the terms of this RFP.

Bid submitted without Bid Processing Fee and / or EMD shall be summarily rejected and will not

1.5.3 The EMDs of all unsuccessful Bidders, except the Bidder (L2) next to the Preferred Bidder (L1),

will be returned without any interest, promptly, but not later than one month after the expiration

of the Bid validity period or within 15 days of issue of Letter of Award (LoA) to the Preferred

Bidder, whichever is earlier. The EMD of L2 will be returned within 15 days of signing of License

Agreement with the Preferred Bidder.

1.5.4 The EMD of L1 & L2 shall be extended beyond the original validity period in case the signing of

License Agreement is delayed due to any reason. Such extension shall however be as mutually

1.5.5 Bidders should note that:

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

(i) If they withdraw their Bid after their Technical Bid has been accepted, or

(ii) In case Preferred Bidder fail to execute the License Agreement within 30 days from the

date of receipt of the Letter of Award, or

(iii) If they conceal any material information or make incorrect and misleading statements or

misrepresent facts in their Bid, or

(iv) Try to influence TCGL or any of its officials in relation to the evaluation of Bids;

TCGL shall have the right to forfeit their EMD and blacklist them from participating in any future

tenders issued by TCGL.

Part 2: Technical Bid

1.5.6 In preparing the Technical Bid, Bidders are expected to examine the submission documents /

format / enclosures etc., comprising this RFP in detail. Material deficiencies in providing the

information requested may result in rejection of the Bid.

1.5.7 The Technical Bid must provide the following information, using but not limited to the formats as

indicated below:

- Form 1: Technical Bid Submission Form

- Form 2: Format for Power of Attorney for Authorized Representative

- Form 3: Financial Summary of the Bidder

- Form 4: Format for Letter of Undertaking

- Form 5: Format for Showcasing Experience

- Form 6: Format for Team Profile

- Form 7: Format for Bank Guarantee

1.5.8 A soft copy of Technical Bid, in PDF format on pen drive, should also be placed in the cover

containing the Technical Bid

1.5.9 The Technical Bid must not include any financial information.

1.5.10 During evaluation of Bids, TCGL may, at its discretion, ask a Bidder for further clarifications and

/ or information. The request for clarification and the response thereto shall only be in writing.

The Bidder shall have to reply to the clarification within the period as specified from the date of

receipt of the request failing which the Authority shall evaluate the bid as it deems fit.

Part 3: Financial Bid – to be strictly submitted online only

1.5.11 In preparing the Financial Bid, Bidders are expected to take into account the requirements and

conditions of the RFP documents. Bidder should also include all costs associated with the

Project, including remuneration to the staff, consumables, rentals / fixed rates, transportation (for

mobilization and demobilization), services and equipment, provision of tourist infrastructure prior

to filling up of the Financial Bid.

1.5.12 The Financial Bid should clearly identify and include all the taxes, duties, fee, levies and other

charges imposed under the applicable law, on the Bidders, and their personnel, and include as

part of their offer, and show only GST separately.

1.5.13 Bidders have to express the price of their services in the format as indicated in the sample format

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

placed at Annexure 1: Financial Bid Submission Form (to be submitted online only on

https://tender.nprocure.com/).

1.5.14 Conditional Tenders / bids shall not be accepted.

Submission, Receipt and Opening of Bids

1.6.1 Bids should be submitted in an outer envelope clearly mentioning “RFP for Selection of an

Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM), Saifee

Villa and Tourist Facilitation Centre at Dandi, Gujarat”.

1.6.2 The Bid Processing Fee and the EMD must be in one Envelope (Cover-1) and Technical Bid

must be in another Envelope (Cover-2). The envelope must be clearly marked on top as

"Technical Bid”. The Financial Bid shall not be submitted along with the hardcopy

submission of Technical Bid, in printed form or pen drive.

1.6.3 The Bid shall be written in English only.

1.6.4 The Bid shall be prepared in indelible ink. It shall contain no inter-lineation or overwriting, except

as necessary to correct errors made by the Bidder. Any such corrections must be initialled by the

person who signs the Bids.

1.6.5 The bids, along with their relevant enclosures should be bound, paginated, with an index of

submission on the first page.

1.6.6 An authorized representative of the Bidder shall initial all pages of Technical Bid. The

representative's authorization shall be in the form of a written power of attorney accompanying

the Bid, or in any other form demonstrating that the representative has been duly authorized to

1.6.7 The Bid shall be sent at the following address:

Managing Director

Tourism Corporation of Gujarat Limited

Block No. 16, 4th Floor, Udyog Bhavan,

Sector 11, Gandhinagar, Gujarat

1.6.8 The completed Bids must be delivered / submitted on or before the submission time and date as

stated in Bidding Schedule. The Authority shall not be responsible for misplacement, losing or

pre-mature opening, if the outer envelope is not sealed and / or not marked as stipulated.

1.6.9 After the deadline for submission of Bids, the Technical Bid envelope shall be opened in the

presence of the Bidders / their Authorized Representatives who choose to attend on the date and

time indicated in the Bidding Schedule.

Important Note:

a. Bidders are required to be upload Technical as well as Financial bid on n-procure website,

https://tender.nprocure.com/, as per terms of this RFP.

b. The complete set of the Technical Bid only (including Forms, Letters, various

documentary proofs etc.), as being uploaded by the Bidder shall also be submitted in the

Hard copy, along with a copy of the same in a pen drive along with the Bid Submission.

c. Financial Bids are to be uploaded on the website only as mentioned in the RFP.

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

• The Financial Bid shall not be submitted with the Technical Bid. Submission of

Financial Bid along with Technical Bid (in hard copy or pen drive) will lead to the

disqualification of the Bidder.

Right of Rejection

1.7.1 Authority reserves the right to reject any or all Bids, to waive any informality in such Bids, to

request new Bids, to revise the RFP prior to, and including, the pre-bid meeting date, to proceed

to do the work otherwise, withdraw this RFP, not award the work, or not award a portion of work

1.7.2 The receipt of bids shall not in any way, obligate the Authority to enter into a License Agreement,

or any other agreement of any kind with the Bidder. All submitted copies of the bids shall become

the property of Authority.

1.7.3 The bid will be rejected for award if it is determined that the Bidder recommended for award has,

directly or through an agent, engaged in corrupt, fraudulent, collusive or coercive practices in

competing for the project in question.

1.7.4 A Bidder will be declared ineligible, either indefinitely or for a stated period of time, to be awarded

a project if Authority at any time determines that the Bidder has engaged in corrupt or fraudulent

practices in competing for or in executing, a project; and

1.7.5 A Bidder may be declared ineligible and /or blacklisted from further bidding with Authority for a

period as deemed fit by Authority, in case any misrepresentation of facts / details is found in the

bid as submitted by them at any point of time.

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

2. Evaluation of Bids

The following procedure shall be adopted in evaluating the bids:

Stage 1: Test of Responsiveness

2.1.1 Prior to evaluation of the documents contained in the Technical Bid envelope, the Authority shall

determine whether each Bid is responsive to the requirements set out in this Tender. A Bid shall

be considered responsive only if:

▪ It is received by the Bid due date including any extensions thereof.

▪ The Part-1 submission (Cover-1) shall contain the Bid Processing Fee and EMD as defined

o Bid Processing Fee: Bidder has to furnish, as part of its submission, non-refundable

Bid Processing Fee amounting to Rs. 5,000/- (i.e. Rupees Five Thousand only). The

Bid Processing Fee shall be submitted in the form of a Demand Draft (DD) drawn in

favour of Tourism Corporation of Gujarat Limited, payable at Gandhinagar.

o Earnest Money Deposit: Bidder has to furnish, as part of its submission, Bid Security /

Earnest Money Deposit amounting to Rs. 5,00,000 (Rupees Five lakhs only) in the

form of a Demand Draft / Bank Guarantee (Refer to Annexure 2 for List of Banks in

case Bid Security is being submitted in the form of Bank Guarantee. The format of

BG is placed in Form 7).

Note: Bidders must ensure that the purchaser of the DD towards Bid Processing

Fee and Earnest Money Deposit should be the Bidder only. DDs purchased under

the hand/in the name of any purchaser other than the bidder may render the bid

non-responsive.

o It does not contain any condition or qualifications, and it is not non-responsive in terms

Responsive Bids, fulfilling the criteria as given above, shall be evaluated as per Stage 2 given

Note: Bidders must take utmost care that the submission made by them shall also adhere

to the following:

▪ It is signed, sealed, bound together and marked as stipulated in this Request for Proposal

▪ It is received as per the formats prescribed in the Section 5 – Technical Bid Forms of the

Request for Proposal document.

▪ It contains information in formats same as those specified in this Request for Proposal

▪ It contains the necessary documentary proof as specified in the checklist mentioned in

Request for Proposal document.

▪ The validity period of the Demand Draft submitted towards the Bid Processing Fee shall

not be less than 60 (Sixty) days from the Bid Due Date.

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

▪ The validity period of the EMD, in case of DD, shall not be less than 60 (Sixty) days from

the Bid Due Date and in case of an BG, shall not be less than 180 (one hundred and

eighty) days from the Bid Due Date. The validity period of the DD (towards bid processing

fee and EMD) should be extended by as per the Bid Validity Period, if so desired by the

Authority. In both cases, the validity may be extended (beyond 180 days) by mutual

agreement between the Authority and the Bidder.

Stage 2: PQ Evaluation of Pre-qualification Criteria

Bidders who comply with the following basic criteria are eligible for participation in this tender:

2.2.1 Bidder should be a Company registered under the Companies Act of India, 1956 (or later) OR a

Partnership Firm (including LLP) OR Proprietorship Firm and should be in existence for at

least five years, in India as on the Bid issue date.

2.2.2 The Bidder must have recorded a Minimum Average Annual Turnover of Rs. 10.00 Cr.

(Rupees Ten crores only) in any three consecutive financial years in the last four financial

years (FY 2022-23 to 2025-26).

2.2.3 The Bidder must have provided services (completed or ongoing with a minimum continuous

period of 12 months), related to operation & maintenance and / or housekeeping and / or

security and / or facilities management and / or visitor facilitation and / or landscaping, during

the last 7 years, in India as on the bid issue date as below, for Government Clients:

▪ One similar work with a total fee not less than Rs. 4.00 crores (exclusive of taxes)

▪ Two similar works with a total fee not less than Rs. 2.50 crores (exclusive of taxes) each

▪ Three similar works with a total fee not less than Rs. 2.00 crores (exclusive of taxes)

a. At least one eligible project should be in a Tourist Site / Memorials / Monument / Spiritual

Complex / Heritage site / Exhibition Halls / Convention Centres / Museums /

Interpretation Centre or similar.

b. Bidder must have provided a minimum of 2 services out of the services as given below for

the projects to be considered eligible:

▪ Operation & Maintenance

▪ Facilities Management

▪ Visitor Facilitation

c. For projects that:

▪ Include scope elements beyond those explicitly listed above,

▪ Operate on a financial model where the net payable amount to or by the bidder is

calculated as revenue minus fee, or

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

▪ Are structured as Public-Private Partnership (PPP) projects wherein overall

Operations & Maintenance (O&M)—including any of the aforementioned activities—

is part of the scope,

the bidder must furnish documentary evidence from the client’s clearly substantiating the fee

component attributable solely to eligible services. Only upon such substantiation shall the

project be considered eligible for evaluation.

d. Standalone Manpower mandate, albeit towards providing resources on an outsourcing

basis, operation & maintenance and / or housekeeping and / or security and / or facilities

management and / or visitor facilitation and / or Landscaping shall not be considered

e. Decision of TCGL towards consideration of eligible projects shall be final and binding.

2.2.4 Bids qualifying as per the PQ Criteria, given above, will be eligible for the next stage of evaluation,

that is Stage 3: Technical Bid Evaluation.

Stage 3: Technical Bid Evaluation

2.2.5 The Authority will carry out evaluation of Technical Bids, based on the point / marks system as

specified in the Table below. Each pre-qualified bid shall be attributed a Technical Score. The

Bidders will also be required to give a presentation detailing various aspects as per the details

included in the Table below. Marks out of 100 shall be awarded as per the Technical Bid

Evaluation and the presentation before the Evaluation Committee.

2.2.6 The combined Technical Qualification and presentation would carry marks as below:

Sr. No Aspects Max Marks

1. Years of existence of the Bidder as per the pre-qualification criteria 10 marks

▪ > 5 years & < 7.5 years: 5 marks

▪ > 7.5 years & < 10 years: 7.5 marks

▪ > 10 years: 10 marks

2. Minimum Average Annual Turnover of the Bidder as per the pre- 15 marks

qualification criteria 2.2.2 above.

▪ > Rs. 10.00 crore & < Rs. 15.00 crores: 10 marks

▪ > Rs. 15.00 crores & < Rs. 20.00 crores: 12.5 marks

▪ > Rs. 20.00 crores: 15 marks

3. Total fee from eligible projects (as per prequalification criteria 2.2.3) 35 marks

being undertaken by the Bidder.

▪ If Y is > 4.00 Crores & < 6.00 Crores: 15 marks

▪ If Y is > 6.00 Crores & < 8.00 Crores: 20 marks

▪ If Y is > 8.00 Crores: 25 marks

o For eligible projects undertaken in Tourist Site / Memorials /

Monument / Spiritual Complex / Heritage site / Exhibition

Halls / Convention Centres / or similar, the Bidder shall be

awarded an additional 5 marks per eligible project.

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

Sr. No Aspects Max Marks

o For eligible projects undertaken in Museums / Interpretation

Centre the Bidder shall be awarded an additional 7.5 marks per

eligible project.

4. Qualification and Competence of the Key Personnel for this 10 marks

1. Head Facility Manager (max marks: 7)

2. Senior Engineer (max marks: 3)

The number of points to be assigned to each of the key professional

positions shall be determined considering the following sub criteria

and relevant percentage:

1. General Qualifications - 30% (Professional / Education

Qualification - 20%, Years with the Bidding Party - 10%)

2. Length and Relevance of Experience - 70%

5. Technical Presentation to the Committee 30 marks

▪ Detailed methodology for O&M for all project components and

scope mentioned in the RFP document

▪ Use of technology, mechanized cleaning and other such

safeguards including proposed value addition / innovation

▪ Innovative revenue options and value-added services

▪ Proposed Team Members

▪ Awards, accolades and certifications

TOTAL MARKS 100 marks

1. For all the submitted projects, documentary evidence to substantiate the scope of work,

duration of engagement, completion / ongoing for at least 12 months, fee, location and any

other aspect for which marks are being sought shall be submitted in the form of Work Order,

Agreement, Completion Certificate from the Client is mandatory.

2. Decision of Authority towards adjudging similar projects shall be final and binding on the

3. The Bidders are not required to submit the presentation along with the technical bid,

however, they must take note that the Authority may invite the bidders for technical

presentation at a short notice and they should be prepared with the same. No

extension in this regard shall be given at a later stage. The presentation should be

concise, not exceeding ~30 slides and covering all aspects as mentioned above in

table under section 2.2.6.

4. The Bidders must ensure that they submit Form 5 diligently as per the following

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

i. Bidder must note that eligible projects as per the criteria mentioned in this RFP (type,

fee, duration etc) shall only be listed under Form

ii. All projects as listed under Form 5 must be duly backed by the documentary evidence.

iii. Projects listed in the Form 5 only will be considered for evaluation. Authority shall

not be liable for not evaluating any project related documents which is included in the

bid, but the corresponding project is not reflected in Form

Stage 4: Financial Bid Evaluation:

2.2.7 After completion of the evaluation of Technical Bids, TCGL shall notify those Bidders whose bids

are found responsive and who have qualified in the Technical Evaluation for opening of the

Financial Bids. Bidders scoring at least 70 marks out of 100 marks in the technical evaluation

and at least 15 marks out of 30 marks in the Technical Presentation (the “Technically

Qualified Bidders”) shall be eligible for opening of their Financial Bids,

2.2.8 The Financial Bids shall be opened through the n-Procure portal in the presence of the Bidders

/ authorized representatives who choose to attend the process. The name of the Bidders and the

quoted Financial Bid shall be announced and recorded at the time of opening of the Financial

2.2.9 The Bidders shall carefully assess the scope of work, site conditions, deployment requirements,

machinery requirements, statutory compliances, and all other obligations under the RFP before

submitting their Financial Bid.

2.2.10 Technically Qualified Bidder quoting the lowest financial bid shall be the Preferred Bidder. The

Selected Agency shall be paid on a monthly basis, upon raising of invoices as below:

• Year 1: 0.8 X A

• Year 2: 0.9 X A

• Year 3: 1.0 X A

• Year 4: 1.1 X A

• Year 5: 1.2 X A

where “A” is the “Average Monthly Charges”, worked out based on the total O&M fee sought

by the Bidder, for a period of 5 years and as accepted by the Authority.

2.3.1 Prior to the expiration of period of validity of Bid, Authority shall notify the Preferred Bidder who

has emerged the L1 bidder and invite them to negotiate.

2.3.2 The Authority at its discretion may seek a further breakup of the financial bid from the Preferred

2.3.3 If negotiations fail, Authority will invite the second ranked bidder (L2), to negotiate.

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

2.4.1 After completion of negotiations with the Preferred Bidder, the Authority shall award the work to

the Preferred Bidder by issuing a Letter of Award.

2.4.2 The Preferred Bidder with whom the License Agreement (the “Agreement”) is signed is

expected to commence the Project on the date as indicated by the Authority during the

negotiation meeting.

2.4.3 The Preferred Bidder shall be required to submit a Performance Guarantee which shall be equal

to 5% of Annual O&M Fee (for that particular year) in the form of a Bank Guarantee to Tourism

Corporation of Gujarat Limited with a validity of 18 months. The same shall be renewed,

every year with the revised amount. The Performance Guarantee shall be submitted within

days of the issue of the Letter of Award (the “LoA”). Failing to adhere to the said conditions

might lead to the withdrawal of the Letter of Award. Additionally, 5% retention money from each

bill shall be deducted and released back, without any interest, on an annual basis, provided there

are no pending dues.

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

3. Other Conditions

3.1.1 Information relating to evaluation of Bids and recommendations concerning awards shall not be

disclosed to the Bidders who submitted the Bids or to other persons not officially concerned with

the process without the consent of the appropriate Authority.

3.1.2 The Agency, its Sub-Agencies and the Personnel of either of them shall not, either during the

term or within two years after the expiration or termination of this Agreement disclose any

proprietary information, including information relating to reports, footfalls, content of shows and

brochures, hardware and software design etc, whether written or oral, in electronic or magnetic

format, and the contents thereof; and any reports, digests or summaries created or derived from

any of the foregoing that is provided by the Authority to the Agency, its Sub-Agencies and the

Personnel; any information provided by or relating to the Authority, its technology, technical

processes, business affairs or finances or any information relating to the Authority’s employees,

officers or other professionals or suppliers customers, or contractors of the Authority; and any

other information which the Agency is under an obligation to keep confidential in relation to the

Project, the Services or this Agreement ("Confidential Information"), without the prior written

consent of the Authority.

3.1.3 Notwithstanding the aforesaid, the Agency, its Sub-Agencies and the Personnel of either of them

may disclose Confidential Information to the extent that such Confidential Information:

i. was in the public domain prior to its delivery to the Agency, its Sub- Agencies and the

Personnel of either of them or becomes a part of the public knowledge from a source

other than the Agency, its Subagencies and the Personnel of either of them;

ii. was obtained from a third party with no known duty to maintain its confidentiality;

iii. is required to be disclosed by Applicable Laws or judicial or administrative or arbitral

process or by any governmental instrumentalities, provided that for any such disclosure,

the Agency, its Sub- Agencies and the Personnel of either of them shall give the Authority,

prompt written notice, and use reasonable efforts to ensure that such disclosure is

iv. is provided to the professional advisers, agents, auditors or representatives of the Agency

or its Sub- Agencies or Personnel of either of them, as is reasonable under the

circumstances; provided, however, that the Agency or its Sub- Agencies or Personnel of

either of them, as the case may be, shall require their professional advisers, agents,

auditors or its representatives, to undertake in writing to keep such Confidential

Information, confidential and shall use its best efforts to ensure compliance with such

Penalty Provisions

3.2.1 Liquidated Damages for delay: In case of delay in initiation of services (part or whole) liquidated

damages not exceeding an amount equal to 0.1% (zero-point one percent) of the Average Annual

Fee, per day, subject to a maximum of 2.5% (two-point five percent) of the Average Annual Fee

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

will be imposed and shall be recovered by appropriation from the Performance Security or

otherwise. However, in case of delay due to reasons beyond the control of the Agency, suitable

extension of time shall be granted, without any penalty, provided prior written approval of the

same has been taken from the Authority.

3.2.2 Encashment and appropriation of Performance Security: The Authority shall have the right

to invoke and appropriate the proceeds of the Performance Security, in whole or in part, without

notice to the Agency in the event of breach of this Agreement or for recovery of liquidated

damages specified in this Clause.

3.2.3 Penalty for deficiency in Services: The Authority shall regularly monitor the services being

provided though feedback, visits or through a Monitoring Agency nominated by them. Non-

performance of the services as per the conditions of the RFP and as per the Performance

Standards shall invite penal provisions. The performance shall be monitored as per the standards

included in Annexure 4. In an event the Authority engages a Monitoring Agency the evaluation

and monitoring parameters and the penalty provisions, shall be finalized in consultation between

the Authority, Monitoring Agency and the O&M Agency. Once the same has been finalized, the

penalties shall be actuated accordingly. Sub-optimal performance / non-compliance in any aspect

as per the scope of work shall invite a penalty of 0.05% per incident, per site (NSSM, Saifee Villa

and TFC), per day. If major deficiency of significant nature in the services is observed, an

additional levy of compensation up to a maximum of 5% of the Average Annual Fee shall be

made on the Agency. The decision of Authority will be final binding in this regard. The amount of

penalties annually shall be capped at 10% of the Average Annual Fee. In case the same is

breached, the contract shall be terminated, and the Authority may forfeit the Performance Service

and the Retention Money and blacklist the Agency for further tenders.

Documents prepared by the Agency to be the property of the Authority

3.3.1 All drawings, maps, designs, content, records of footfalls, documents and other materials (the

“documents and materials”) prepared / generated by the Agency, its employees,

subcontractors and agents, in the performance of this Agreement, shall be the property of

Authority and shall be delivered to Authority upon request of the Competent Officer or upon the

termination of the Agreement, and Agency shall have no claim for further employment or

additional compensation as a result of the exercise by Authority of its full rights of ownership use,

reuse, or assignment of the documents and materials hereunder.

3.3.2 In the event of termination, all finished or unfinished documents and other materials, if any, at

the option of Authority, and to the extent permitted by law, shall become the property of the

Authority. Agency may retain copies thereof for its files and internal use. Any publication of

information directly derived from work performed or data obtained in connection with services

rendered under this Agreement must be first got approved by Authority.

Fraudulent and Corrupt Practices

3.4.1 The Bidders and their respective officers, employees, agents and advisers shall observe the

highest standard of ethics during the Bidding Process and subsequent to the issue of the LOA

and during the subsistence of the Agreement. Notwithstanding anything to the contrary contained

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

herein, or in the LOA or the Agreement, the Authority may reject a Bid, withdraw the LOA, or

terminate the Agreement, as the case may be, without being liable in any manner whatsoever to

the Bidder or Agency, as the case may be, if it determines that the Bidder or Authority, as the

case may be, has, directly or indirectly or through an agent, engaged in corrupt practice,

fraudulent practice, coercive practice, undesirable practice or restrictive practice in the Bidding

Process. In such an event, the Authority shall be entitled to forfeit and appropriate the Bid Security

or Performance Security, as the case may be, as Damages, without prejudice to any other right

or remedy that may be available to the Authority under the Bidding Documents and/or the

Agreement, or otherwise.

3.4.2 Without prejudice to the rights of the Authority under Clause above hereinabove and the rights

and remedies which the Authority may have under the LOA or the Agreement, or otherwise if a

Bidder, is found by the Authority to have directly or indirectly or through an agent, engaged or

indulged in any corrupt practice, fraudulent practice, coercive practice, undesirable practice or

restrictive practice during the Bidding Process, or after the issue of the LOA or the execution of

the Agreement, such Bidder shall not be eligible to participate in any tender or RFP issued by

the Authority during a period of 2 (two) years from the date such Bidder or Agency, as the case

may be, is found by the Authority to have directly or indirectly or through an agent, engaged or

indulged in any corrupt practice, fraudulent practice, coercive practice, undesirable practice or

restrictive practices, as the case may be. For the purposes of this Clause, the following terms

shall have the meaning hereinafter respectively assigned to them:

a. corrupt practice means (i) the offering, giving, receiving, or soliciting, directly or indirectly,

of anything of value to influence the actions of any person connected with the Bidding

Process (for avoidance of doubt, offering of employment to or employing or engaging in any

manner whatsoever, directly or indirectly, any official of the Authority who is or has been

associated in any manner, directly or indirectly, with the Bidding Process or the LOA or has

dealt with matters concerning the Agreement or arising therefrom, before or after the

execution thereof, at any time prior to the expiry of 1 (one) year from the date such official

resigns or retires from or otherwise ceases to be in the service of the Authority, shall be

deemed to constitute influencing the actions of a person connected with the Bidding

Process); or (ii) save and except as permitted in this RFP, engaging in any manner

whatsoever, whether during the Bidding Process or after the issue of the LOA or after the

execution of the Agreement, as the case may be, any person in respect of any matter

relating to the Project or the LOA or the Agreement, who at any time has been or is a legal,

financial or technical adviser of the Authority in relation to any matter concerning the Project;

b. fraudulent practice means a misrepresentation or omission of facts or suppression of facts

or disclosure of incomplete facts, in order to influence the Bidding Process;

c. coercive practice means impairing or harming, or threatening to impair or harm, directly or

indirectly, any person or property to influence any persons participation or action in the

Bidding Process;

d. undesirable practice means (i) establishing contact with any person connected with or

employed or engaged by the Authority with the objective of canvassing, lobbying or in any

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

manner influencing or attempting to influence the Bidding Process; or (ii) having a Conflict

of Interest; and

e. restrictive practice means forming a cartel or arriving at any understanding or arrangement

among Bidders with the objective of restricting or manipulating a full and fair competition in

the Bidding Process.

3.5.1 Force Majeure shall mean any event beyond the control of Authority or of the Agency, as the

case may be, and which is unavoidable notwithstanding the reasonable care of the party affected,

and which could not have been prevented by exercise of reasonable skill and care and good

industry practices and shall include, without limitation, the following:

a. War, hostilities, invasion, act of foreign enemy and civil war;

b. Rebellion, revolution, insurrection, mutiny, conspiracy, riot, civil commotion, and terrorist

c. Strike, sabotage, unlawful lockout, epidemics, quarantine, and plague;

d. Earthquake, fire, flood or cyclone, or other natural disaster

3.5.2 As soon as reasonably practicable but not more than 48 (forty-eight) hours following the date of

commencement of any event of Force Majeure, an Affected Party shall notify the other Party of

the event of Force Majeure setting out, inter alia, the following in reasonable detail:

a. The date of commencement of the event of Force Majeure;

b. The nature and extent of the event of Force Majeure;

c. The estimated Force Majeure Period,

d. Reasonable proof of the nature of such delay or failure and its anticipated effect upon the

time for performance and the nature of and the extent to which, performance of any of its

obligations under the Agreement is affected by the Force Majeure.

e. The measures which the Affected Party has taken or proposes to take to alleviate/mitigate

the impact of the Force Majeure and to resume performance of such of its obligations

affected thereby.

f. Any other relevant information concerning the Force Majeure and / or the rights and

obligations of the Parties under the Agreement.

3.6.1 The Agreement may be terminated forthwith by either party by giving written notice to the other

a. The other party is in material breach of its obligations under this Agreement and / or, in the

case of such breaches capable of being remedied, fails to remedy that breach within thirty

days of receiving notice of such breach; or

b. The Agreement may be terminated forthwith by the Authority by giving written notice to the

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

i. In case of breach of any of terms and conditions of the Agreement by the Agency,

the Authority shall have the right to terminate the Agreement without assigning any

reason thereof, and nothing will be payable by the Authority and in that event the

security deposit in the form of Performance Security shall be forfeited and encashed.

ii. The Agency does not provide services as per the Scope of Work / Requirements

iii. The Agency goes bankrupt and becomes insolvent.

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

4. Terms of Reference

The National Salt Satyagraha Memorial (NSSM), Dandi, Gujarat, India is conceived as an

experiential journey recreating the spirit and the energy of the 1930 Dandi March led by Mahatma

Gandhi and taking the visitors to the Monument step-by-step in order to visualize and understand

the history of the iconic Dandi March and the methodology of Satyagraha, which contributed to

India’s Independence from the British colonial rule.

The Saifee Villa is a bungalow located adjacent to the NSSM, where Mahatma Gandhi spent the

night on April 5th, 1930, prior to the momentous Salt Satyagraha event against the Salt Law

enforced by the British colonial government.

The Tourist Facilitation Centre (TFC), developed by the Authority, provides support

infrastructure to the tourists visiting NSSM and Saifee villa. The NSSM has space for entry ticket

counter, space for ATM, parking, Handicraft stalls, Prarthna Hall, Display Gallery, Garden,

Children play area, Restaurant, Rest rooms etc.

The Preferred Bidder will be required to broadly undertake the following:

• Provide services towards overall operation and management (including housekeeping &

security services) of NSSM, Saifee Villa and Tourist Facilitation Centre, by deployment of

adequate and trained human resources, machinery and consumables.

• Provide services towards visitor management including providing ticketing, guide services

as per the requirements and in consultation with the Authority.

• Curate the overall destination in a holistic manner and plan, organise and manage

activities so as to promote the destination, engage tourist during their visit to the destination

• Undertaking Events on special occasions like birthday of Gandhiji, start date of Dandi

March, End date of Dandi March, Independence Day, Republic Day and so on, in

consultation with the Authority.

• Provide support for implementation, logistic, branding, citizen connect campaigns, visitor /

tourist facilitation and management, documentation of these in a holistic manner

• The Agency shall be free to charge market driven rates for components like – rental for

ATM, parking, handicraft stalls, restaurant, resting areas etc, in the Tourist Facilitation

• The Agency shall install QR code for registering the feedback prominently on the entry

as well as other locations as desired by the Authority, of all the three sites (NSSM,

Saifee Villa and TFC). The visitors should be able to register their feedback and

complaints through the QR code. The feedback should be receivable by the Agency,

Authority and any other agency nominated by the Authority. The Agency shall ensure that

the QR code is prominently displayed at a conspicuous location and maintained in proper

working condition at all times

• Any other activity as approved later

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

1. National Salt Satyagraha Memorial (NSSM)

2. Saifee Villa

3. Tourist Facilitation Centre

The drawing and available equipment is placed in Annexure

The License Period for providing the services as per the scope of the RFP document is 5 years,

from the date of signing of the License Agreement inclusive of a maximum period of 30 days

for initiation of services following the execution of the License Agreement.

The Agency shall be required to initiate the services, including deployment of human resources,

within a maximum period of 30 days from signing of the Agreement

4.4.1 Broad Project components

Broad project components are as below:

Aspect National Salt Satyagrah Memorial, Saifee Villa and Tourist

Facilitation Centre

Area details • Welcome Centre: GF Area: 2338 Sqm & FF Area: 434 Sqm

consisting of Auditorium, Toilet Block in Auditorium, Guest Rooms,

AV Room, Library, Office and Salt making.

• Toilet Block: Area – 228 Sqm with provision for Gents, Ladies and

Differently abled separately.

• Workshop: 344 Sqm facilitates the maintenance of entire complex.

Provision for DG, RO system etc.

• Bridge & Approach Road from Saifee Villa is 6m wide in CC with MS

hollow tube and MS plate girder Bridge across the Nallah.

• Pathway: It is 10,627 Sqm consisting of 70 mm thick red sand stone

over 150mm thick PCC. It covers entire monument on the periphery

of lake from welcome centre.

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

Aspect National Salt Satyagrah Memorial, Saifee Villa and Tourist

Facilitation Centre

• Hardscape: It is 3021 Sqm in front of welcome centre, near

workshop etc. comprising of Trimix CC surface.

• Service Road of 6m wide and 1125m long in CC with Trimix finish

from Marine police outpost on Dandi beach road to Service gate.

• Ticket counter, space for ATM, parking, Handicraft stalls, Prarthna

Hall, Display Gallery, Garden, Children play area, Restaurant, Rest

• Landscape area of about 28090 Sqm. It contains irrigation system

with sprinklers and drip irrigation with pumping system and hydrants.

It also contains Tree plants, Shrub plants, Hedge plants, Ground

cover plants apart from those in Welcome centre that require regular

Broad • Welcome center

components o Auditorium

o Toilet blocks in auditorium

o Salt making Pan Area

• The Pathway & 24 Narrative Murals

• 81 life size statues - 80 Marchers and Mahatma Gandhi

• 15 feet height statue of Mahatma Gandhi

• Salt making pans

• Pyramid of light - A Frame & Glass Crystal

• Artificial Lake

• E & M infrastructure

o LT Distribution with LT Main panel, DG Set Panel, Sub Panels,

30KVA APFC panel, Distribution Boards in all buildings, Cables

and sub main cables for distribution, MCBs, LED lights, Pathway

lights, Marchers lights, Poles for periphery lights, AC units

• Ticket counter

• space for ATM

• Handicraft stalls

• Prarthna Hall

• Display Gallery

• Children play area

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

Aspect National Salt Satyagrah Memorial, Saifee Villa and Tourist

Facilitation Centre

1. Solar Trees: There are 41 No Solar trees in Galvanized Mild Steel and SS pipe branches

each tree having 12 leaves in Alumina Magnesia tray with PV modules for solar power

generation. Cleaning of dust and salt deposition on the PV module would be required to

maintain efficiency besides other normal maintenance work. The peak power generation of

the system is 144 KW. Out of this 90KW is online system with net metering and other

infrastructure such as inverter etc. 54KW offline system in two parts of 26KW & 28KW with

battery backup. Therefore, proper maintenance of battery and replacement of batteries is

required. Civil structure also needs periodical maintenance. Proposed sanctioned load of the

Memorial is 62KW.

2. Salt-Making Pots: There are 14 salt-making pots which are installed at the space for the

salt-making activity. The quantity of salt-water required for making a pinch of salt (assuming

an average footfall of 500 visitors a day) is 100 litres per day (3000 litres per month). Storage

tank for salt-water have been created near the Salt-Making Activity. Since the salinity of sea-

water at Dandi is not sufficient to yield a pinch of salt in about 10 minutes (expected time for

boiling 200 ml of salt-water), salt-water of sufficient salinity should be brought by a tanker

from a salt-pan near Dandi. Staff would be required to assist visitors in this activity and ensure

smooth operation and also protection of pots and equipment from any damage. Salt-water

to be filled in 100 bottles of 200 ml capacity each and kept in the shelf from which visitors

may take a bottle and pour into the pan. Visitors shall be provided with packaging material

to carry the salt they make.

3. The NSSM has an “A frame” in Duplex Steel which is approximately 40m height with satin

matt finish. The monument area is 2,442 Sqm. There is a crystal structure on the top of the

A frame. Glass crystal requires cleaning and also maintenance at that height.

4. Murals and Statues: There are 81 life size statues of the 80 marchers and Mahatma Gandhi

in silicone bronze and another large monument statue of 15 feet height of Mahatma Gandhi

which needs periodic maintenance. Further, there are 24 Murals, made in silicon bronze, of

size 3.0m x 2.1m and 600mm thick. These murals are fixed in a massive granite stone

monolith with provision for electrical fittings etc.

5. Artificial Lake: The plan area of lake is about 13,000 Sqm and with 1mtr depth of water,

volume of total quantity of water is about 130 lakh litres. In the absence of water, lake would

be filled up with subsoil water from the bore wells within the Memorial Complex containing

high level of salinity. The broad important element involved in operational maintenance would

a. Replenishment of water in lake due to evaporation: The quantum of such losses

would vary depending on the atmosphere viz., temperature, humidity level in air,

wind etc. Assessed average loss due to evaporation could be considered as 3 to

5% of the total quantity per month

b. Cleaning of Flooring & wall: There would be deposition of salt, dust and filthy

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

material on the peripheral wall and at base. Cleaning of salt, dust and filthy material

including formation of algae. As water would be stand still in lake mechanical

aeration would be required to keep water in fresh condition.

Images of the site are as below:

A Frame & Crystal Welcome Centre Saifee Villa

Statue of Mahatma Solar Trees Artificial Lake

Murals Marchers Salt-Making Pots

6. Component wise area of the NSSM

a. Development Area

Description Nos. Length Width Area (sqm)

Return Pathway 1 57.6 19.8

Service Road-1 1 750.0 6.0

Service Road-2 1 250.0 4.0

Mural 24 2.1 0.8

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

Description Nos. Length Width Area (sqm)

Pebble Flooring 1 547.0 1.3

Bridge 1 50.0 6.0

b. Construction Area

Description Nos. Length Width Area (sqm)

Toilet Block(GF) 1 5.4 42.3

Welcome Center (GF) which 1

includes Salt Pan Center

Salt Pan Center 1 29.3 17.3

Office Block & Guest Room 1 27.0 28.3

Auditorium & Toilet Block 1 29.3 23.3

Marchers Flooring 1 68.0 19.8

A Frame & Crystal 1 48.0 50.4

Workshop(GF) 1 24.0 12.0

c. Hard Landscape

Description Nos. Length Width Quantity Unit

Main Gate 1 1 No.

Secondary Gate 1 1 No.

Service Entry Gate 1 1 No.

Solar trees 41 1 1 1 No.

Compound Wall 1 1385 1385 Rmt

Storm Water Line 1 897 897 Rmt

Rock Seat 42 42 No.

4.4.2 Operation, Maintenance and Management

1. The Agency should submit SOP of all services such as mechanical / electrical / plumbing /

solar trees / A Frame / Artificial Lake / Salt making pan / multimedia / HVAC / ELV /

housekeeping of entire campus with murals and installations with checklist of daily

maintenance and preventive maintenance considering sustainable parameters and net zero

waste to the department within a period of 15 days after the signing of the Agreement.

This shall form an addendum to the Agreement.

2. The Agency shall be required to get the maintenance and repair through OEM only for

installation and infrastructure like solar trees, AV related infrastructure, filtration unit etc. The

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

Agency shall ensure that all E&M equipment and services shall be maintained as per the

manufacturer’s specifications, guidelines and directions in the User Manual of the equipment.

3. The Agency shall be responsible for carrying out regular / normal operation & maintenance

of A Frame & Glass Crystal, Solar Trees, Artificial water body, Marchers, Murals, Landscape,

Bore & protection wall, water supply and drainage, civil construction like door & windows,

Flooring etc, light & sound system, Auditorium, Toilet Block, AV room, Library, Salt making

activity, Saifee villa and Tourist Facilitation Centre.

4. The Agency shall ensure that all the installations (indoor as well as outdoor), murals &

statues, salt making pots, equipment, electronic fittings and fixtures, firefighting system,

plumbing fixtures, landscaping elements, solar trees, filtration system, etc. are maintained

and in working condition. It shall be the responsibility of the Agency to ensure that breakdown

of any nature is reported to the Authority immediately through the Manager, and the same is

fixed within 24 hours by the Agency, at its own cost.

5. The Agency shall provide services towards the maintenance & repair of existing

Infrastructure (including Electrical and electronic works / Equipment / Fittings and Fixtures

etc.), being handed over, as under:

▪ Periodic inspection (by technical team) to undertake the maintenance work as per

▪ Maintenance of all existing structures including outdoor installations.

▪ Restore minor cracks, flooring / tiling work, railing, joint sealant, doors, windows,

staircase, furniture, Landscape area, water supply, Sanitary and Plumbing works, U/G

tanks and O/H tanks, toilets etc.

▪ The Agency shall take upmost care that no damage occurs to existing structure as well

as Outdoor Installations during the tenure of the Agreement.

▪ The Agency must ensure that the water quality of the lake is maintained as per good

industry standards. The Agency must ensure that as much as possible, the wastewater

is reused for landscaping purpose and wastage of water is minimized.

▪ The Agency must ensure that all the lights in all the premises are switched on at a

mutually agreed time with the Authority.

▪ The Agency shall undertake regular inspection of foundation bolts and welded joints

specifically in components like A Frame, Solar Trees, SS Perforated sheets.

6. The Agency shall ensure that the salt making area is functional at all times. The Agency shall

maintain a reserve stock of the salt making pots (like the ones installed) and replace them

as required. The ceramic pots shall be cleaned appropriately such that their functionality is

7. The Agency shall be required to bring it to the notice of the Authority any major damage, to

the properties leading to serious threats to property / human being and surrounding.

Authority will take appropriate decision on the matter.

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

8. The Agency must ensure that the solar trees are in working condition and ensure periodic

maintenance and cleaning of the same. The Agency shall undertake regular inspection of

foundation bolts, LED lights and metal surface coatings.

9. In case of any replacement of parts, as mentioned above, they should be preferably of the

same brand. In case of change in the brand, an equivalent or better brand must be used and

should be got duly pre-approved by TCGL.

10. The Agency shall submit all the necessary Warranty/Guarantee necessary invoices/delivery

challans etc. of all purchases of assets (to ascertain OEM/Vendors).

11. List of all repair and maintenance activities to be undertaken in the entire year is to be

submitted by the Agency for approval. Further, quarterly plan shall be approved by TCGL

based on site assessment once the Agency has initiated the services.

12. Monthly quantification of all civil, cleaning and MEPF shall be submitted to TCGL for

approval. It shall be submitted monthly with the bills for record and reference.

4.4.3 Visitor Management and Facilitation

1. The Agency shall create a ticketing kiosk and maintain a ticketing system, with the ticket

rates as per the directions of TCGL. A software / mechanism for the same shall be developed

in consultation with TCGL. The Ticketing rates shall be capped as below:

o Below 5 years: free

o 5 to 12 Years: Rs.

o Above 12 Years (Per Person): Rs.

o Foreign Visitor: Rs.

There shall be no revision in the ticketing rates during the License Period

2. The Agency shall appoint trained resources including trained guides / curators, for ensuring

best visitor experience to the guests / visitors / tourists visiting site/s.

3. The Agency shall provide services towards appropriate visitor management including guide

/ curator services. The visiting timing, no. of batches, recess timing, weekly off etc. shall be

decided in consultation with the Authority.

4. The Agency must ensure proper visitor management and provide a satisfying and enriching

experience to the visitors.

4.4.4 General Housekeeping and Facility Management Services

1. The Agency shall provide services towards general housekeeping and facility maintenance

of the entire premises handed over to it, as per the SOP as approved by the Authority,

including but not limited to the following:

▪ Washing, cleaning and maintenance

▪ Sanitation of bathrooms and toilets

▪ Cleaning and maintenance of all the drains within the areas handed over .

▪ Removal of beehives and cobwebs / honey webs from the sites and its premises.

▪ Routine / Emergency plumbing works pertaining to water supply, distribution and

checking of leakages and replacement of leaking taps, etc.

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

▪ Supply of suitable and adequate number of dustbins, cleaning of dustbins and disposal

(including transportation) of collected garbage at an approved location. The Agency

shall ensure collection, screening and segregation of dry and wet garbage. Appropriate

disposal as approved by applicable authority shall be the responsibility of the Agency.

Agency shall in no way harm the environment of the place.

▪ Periodic pest control, mosquito control including winged pests, termite, larva control

and rodent control of the entire site in all covered and open area as per good industry

▪ Cleaning of all equipment available in the area handed over to it in terms of the RFP

with dusting or wet mopping or vacuum cleaning or any other suitable method.

▪ Cleaning of all lighting and electrical fixtures, indoor as well as outdoor.

▪ Periodic cleaning and upkeep of facades, stonework, metalwork, walls, furniture,

partitions, railings, etc.

▪ Cleaning of drinking water coolers, water filters.

▪ Cleaning of all miscellaneous equipment as available or being provided from time to

▪ The Agency shall ensure that equipment and installations are cleaned such that their

functionality and working is not impaired in the long run. There are multiple fragile

installations and parts like glass, murals, statues etc. They should be maintained very

carefully and suitable cleaning agent and mechanism should be used.

▪ Any other provisions as advised by the Authority, during the Agreement Period shall

also be binding on the Agency.

2. The Agency shall be responsible to carry out all the regular / normal upkeep, cleanliness and

sanitation including but not limited to following.

▪ Attending blockage of drainpipes, gully trap, and manholes.

▪ Water supply, Storm Drainage & Sewage Disposal work.

▪ Plumbing related maintenance work related to attending the leakage from taps and

valves, sanitary fixtures, fixtures for water supply etc.

▪ Cleaning of shafts, if any and keeping the same functional.

▪ Occasional replacement of water supply fittings / sanitary fixtures on need basis

▪ Periodical cleaning of overhead tanks, underground tanks etc. thereby maintaining

record of cleaning.

3. The Agency must ensure that the waterbody is well maintained and is kept free of any algal

growth or floating impurities of any kind at all times. Agency must ensure that the sufficient

water level at the artificial lake is maintained at all times, with the desired water quality.

4. The Agency shall check various components of laser light portal on SS perforated sheets

and polish the sheets with motorized buffering wheel once every month. The Agency shall

ensure that the dust / stains / droppings settled on glass panels is cleaned off regularly. A

Vinegar-water solution (50% distilled vinegar (white) + 50% tap water) or other appropriate

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

solution can be used to wipe off. For cleaning fingerprints marks, proprietary spray-applied

polishes can be used and options for minimizing the same must be used.

5. The Agency must ensure that the dust / stains / droppings / salt deposition on solar modules

and the outer surface of A Frame is regularly cleaned such that the efficiency is maintained.

The Agency shall use motorised robotic clamp climber cleaner or any appropriate

mechanism for cleaning these components.

6. The Agency shall use water jet with high force water pump or any other appropriate and

effective system for cleaning of outside glass panel of the A crystal structure. The Agency

shall also undertake regular inspection of aviation light, glass panels and pedestal bolts.

7. The sites have substantial stonework and metalwork. The Agency shall ensure periodic

cleaning of the same including removal of any vegetation which can lead to structural

damage. The choice of cleaning agents / chemicals and the equipment for the same should

be such that there is no harm to the stonework and metalwork.

8. The Agency must ensure regular cleaning of dust and salt deposition on the PV module such

that efficiency is maintained. The Agency shall also undertake proper maintenance of battery

and replacement of batteries after their serviceable life would be required. The civil structures

should also be periodically maintained.

9. The Agency shall provide landscaping services in the entire campus. This landscape

contains irrigation system with sprinklers and drip irrigation with pumping system and

hydrants. It also contains about 450 Trees, Shrubs, Hedge plants, Ground cover plants,

grass etc apart from those in Welcome centre that require regular maintenance.

10. The Agency shall provide service towards horticulture development and maintenance in the

site along with planters in the building common areas.

11. The Agency shall provide service towards regular maintenance, including pruning, pest

control and regular maintenance of trees, shrubs, hedge, planters, ground cover plants,

12. The Agency shall also undertake periodic pest control including application of insecticides

and use of fly catching machine to keep the site/s hygienic.

13. It shall be the responsibility of the Agency to procure, store and use all consumables and

equipment for the purpose of housekeeping and landscaping. Indicative details of the

consumables are as below:

a) Dust Control Refill, Mop Refill

b) Fresheners: Urinal Cubes, Naphthalene Balls, Auto Janitors etc.

c) Cleaning Agents: Phenyl, Glass Cleaner, Toilet Cleaner, Brass Cleaner, Bathroom

Floor Cleaner, Multi-Purpose Cleaner, Wood surface cleaner, Stainless steel polish,

d) Antiseptic Hand wash, liquid soap

e) Vacuum Pump, Dustbins, Ladders, Harness

f) Toilet roll, tissue paper, paper towels, garbage bin liners

g) Pesticide sprays, fly catchers

h) Dust remover, blower, moist sprayer.

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

i) Brushes, Brooms, wipers

j) Epoxy paint and other such protective paints as may be required.

k) Dustbins at appropriate locations, with at least one dustbin per 800 sqm of area.

l) White vinegar

m) Garden tools, pesticides, manure, seed, greenhouse, tools for gardening and

n) Hand gloves, face masks and any other PPE

o) Any specific cleaning agent and equipment that may be required in cleaning the

p) Any other relevant items

4.4.5 Security Services

1. The Agency shall undertake round the clock patrolling various common areas & surroundings

to ensure adequate safety and security of the sites and ensure physical guarding of entry /

2. The Agency shall be responsible for screening / frisking and checking of visitors during and

after operational hours, if so desired. The Agency shall screen items which cannot be carried

inside the premises, in consultation with the Authority.

3. The Agency shall prevent entry of stray animals like cow, dogs, monkeys etc.

4. The Agency shall control the access of persons / vehicles into and out of the complex/es.

5. The Agency shall maintain records of inwards and outwards movement of men, materials

and vehicles, etc. with proper check as per instructions given from time to time by competent

6. The Agency shall ensure the complete safety and security of man and materials.

7. The Agency shall ensure that suitable parking facilitation is provided at both sites. The

parking is currently provided in the TFC located in close proximity of the sites.

8. The Agency must ensure effective involvement during the crisis management like accidents

(fire etc.), any threat and during periodical drills.

9. The Agency shall assist the occupants during the Emergency Evacuation of the buildings.

10. The Agency shall liaison with appropriate agencies in case of emergencies / Disaster & well

equipped with their update contact numbers.

11. The Agency shall, in consultation with the Authority, ensure lodging of complaints / FIRs in

case of emergency / disaster under intimation.

12. The Agency shall maintain a backup (of at least 1 month) of the CCTV installed / to be

installed within the premises.

13. The Agency must ensure that there is no vandalism and shall be specifically watchful towards

any vandalism including but not limited to marchers and mural, which has small and fragile

parts (like spectacles, fingers etc.)

14. The Agency shall be responsible for any loss or damage caused or suffered at Sites on any

account of negligence (by any act or omission) of the personnel / equipment supplied for by

the Agency. This shall include any physical, financial and vicarious losses including thefts.

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

In the event of such occurrence of loss or damage, the enquiry shall be made by the officers

of the Agency in consultation with the officer of Authority. The decision of the Managing

Director, TCGL shall be treated as final in this regard after the said enquiry.

4.4.6 Organizing Events on a turnkey basis

1. The Agency shall organize events on some special occasions like birthday of Gandhiji, start

and end date of Dandi March, Independence Day, Republic Day and so on, on a turnkey

basis. The events should be of small, medium and large scale and a total of about 7 events,

shall be carried out every year. The list and scale of events through the year shall be pre-

discussed with the Authority and the calendar should be drawn likewise.

2. The Agency shall conceptualize, plan, organise and manage the tours of groups, carry out

various competitive activities like such as cycling race, drawing & painting, essay writing,

drama / mono acting, etc. with the central theme in tune with Gandhiji’s principles / life.

3. The Agency should provide all the necessary facility for conducting the activities like drawing

papers, pencils, colours, other craft materials, bicycle etc. The Agency shall have to arrange

tours from each category of students, researchers, villagers of surrounding region, salt

workers and also covering variety of themes like non-alcoholism, ahimsa, democracy and so

4. The Agency shall conceptualize, plan and manage the pass on bicycle race or cycling starting

from Gandhi Ashram to Dandi.

5. The Agency shall provide all the necessary facilitation to participants like food, snacks, water,

tea, coffee, cold drinks, rest shed, medical help, safety and security, support if required,

cycles, temporary stays etc. as per requirements.

4.4.7 Conditions for Resources to be deputed

1. In addition to the resources for providing services as per the requirements of the tender, the

Agency shall also be required to deploy one Head Facility Manager and one Senior

Engineer throughout the Agreement Period. These Key Personnel’s role shall be to

coordinate and facilitate between the visitors, Agency, Authority, District Collector Office and

other relevant stakeholders.

2. The Agency shall deploy the following resources at the site in the following categories:

Category Basic Qualification

Management Staff: Head Facility Ex-Service person or a Graduate in any

Manager – at least one on site at all times. stream, with at least 15 years of experience

in working in similar domain.

Senior Engineer – at least one on site at Graduate / Diploma in civil engineering and

all times a minimum experience of at least 7 years in

similar domain.

Technical Resources – Civil, Graduate / diploma is relevant streams and

Mechanical, Electrical, IT, similar. at least 3 years of similar experience.

Technicians – HVAC, Plumbers, With training and experience in similar

skilled masons, carpenters, similar works

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

Category Basic Qualification

Supervisors – housekeeping & Graduate / diploma in any field and at least

horticulture (2 shift), Security (3 shift), 3 years of similar experience.

visitor facilitation (1 shift)

Housekeeping staff Trained in relevant jobs

Security (3 shift) Trained in relevant jobs

Visitor Facilitation 12th Pass & trained in relevant jobs

• Curator / Room Guides (Multi-

• Ticketing staff / Computer Operator

• Salt Making Assistant

• AV Room Operator cum Guide

• Others as per the requirement

Note: This is an indicative and minimum profile of the resources to be deployed. Barring the

position Head Facility Manager and Senior Engineer, wherein the Agency shall be required

to depute them full time on site, for all other positions, the Agency shall be required to

estimate the number of resources to be deployed across shifts.

3. For days with peak flow, holidays, festivals and on discretion of the Authority, the Agency

might be required to deploy additional resources such that the services are maintained as per

good industry practices. The Agency is expected to estimate the same in their financial bid

and no additional payment towards additional resource deployment shall be made.

4. The Agency shall maintain the record of attendance and email the same every day at 10:00

am (or at a time as decided by the Authority) for the previous day.

5. The Agency shall make all efforts to deploy local staff such as to offer better employment

opportunities to locals.

6. The Agency shall not deploy any person below the age of 18 years old. Manpower engaged

for the purpose should be pre-trained in requisite fields.

7. The Agency must issue Photo identity cards to the manpower provided by them. These cards

are to be constantly displayed and their loss reported immediately.

8. The staff deployed within the various sites shall be provided with uniform (minimum of two

sets each of summer and winter uniform with clear logo of TCGL), by the Agency as per their

job assignments and they shall wear it compulsorily while on duty.

9. The colour and style of uniform shall be got approved by the Authority. The staff should wear

clean and properly ironed dress while on duty. The Agency shall employ only adult trained

staff with good health and sound mind.

10. The Agency and his employees shall obtain medical certificate of physical fitness from

Registered Medical Practitioner. If in the opinion, any of the Agency’s employee is identified

on accord of misconduct, the authorised officer shall have the right to ask the Agency to

remove such employee(s) without questioning the decision of the authorised officer.

11. The Agency shall be responsible for all his employees in observing Housekeeping and safety

regulations and instructions as may be issued by the office from time to time.

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

12. The Agency shall be responsible for providing the staff deployed with personal protective

equipment like gloves, masks, reflective jackets, harness etc. as required.

13. The personnel of the Agency shall not be the employees of the Authority and they shall not

claim any salary or allowances, compensation, damages or anything arising out of their

deployment / duty under this Agreement. The Agency shall make them known about this

position in writing before deployment under this Agreement.

14. Authority shall have the right, within reason, to have any personnel removed who is

considered to be undesirable or otherwise and similarly the Agency reserves the right to

remove any personnel with prior intimation to the Authority, emergencies exempted.

15. During the tenure of this Agreement, the resources deployed by Agency will not engage, either

directly or indirectly, in any other business or professional activities, whether or not they may

conflict with the activities, assigned to the Agency under this appointment without the prior

written consent of the Authority.

16. The Agency shall be liable for meeting all the statutory requirements as provided by the Acts

governing labour laws i.e. Payment of Wages Act 1936, Contract labour (Regulation &

Abolition) Act 1970, Minimum wages Act, Employees Provident funds (EPF) Act

Employee State Insurance Act including EDLI, Payments of Bonus Act 1965, Payment of

Gratuity Act 1972, National, Casual, Annual Festival, Maternity / paternity Leave Acts as

applicable and as amended from time to time or any other rule framed there under from time

to time by the Central or State Government and or any authority constituted by or under any

Law, for the category of persons deployed by Agency.

17. The personnel so employed by the Agency and deputed at sites shall have no right to

employment against any post.

18. In case of any disciplinary inquiry to be conducted against any delinquent personnel provided

by the Agency, the same shall be held by the Officer of the Agency, in consultation with the

Managing Director, TCGL.

General Terms and Conditions

1. Preparation of Detailed Manual including checklist and SOP: The Preferred Bidder within

a period of 15 days from the signing of the Agreement, shall submit a Detailed Manual

including checklist and SOP for providing services as per this Tender. The Manual should

include components like, operations, maintenance, cleaning and housekeeping works

covering use of machineries /equipment’s /consumables, safety precautions, PHE, Electrical

system, Multimedia, firefighting, HVAC, lighting works, water standards in the lake, any such

details. A checklist covering detailed description of all activities with frequency of all

installations including periodic painting, replacement etc. shall also be provided. Upon

acceptance of the same, the Manual shall form an addendum to the Agreement. The Agency

shall be required to submit annual and quarterly reports in this regard, showcasing the

compliance to this manual.

2. The Agency shall install QR code for registering the feedback prominently on the entry

as well as other locations as desired by the Authority, of all the three sites (NSSM,

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

Saifee Villa and TFC). The visitors should be able to register their feedback and complaints

through the QR code. The feedback should be receivable by the Agency, Authority and / or

any other agency nominated by the Authority. The Agency shall ensure that the QR code is

prominently displayed at a conspicuous location and maintained in proper working condition

3. Agency shall develop a software (on open-source platform) for the ease of monitoring

of the services. The software should include provision of attendance reporting, status and

condition of assets, ticketing and footfalls, inventory management and all other aspects which

are involved in the operation and management of the sites. Further, the software should have

a provision of remote monitoring of the services and Agency shall share login credentials

with the Authority.

4. The Agency shall be responsible to obtain all the necessary licenses for smooth operations

and management of services and activities as per RFP and Agreement.

5. The Agency shall undertake works as per the scope of services and Good Industry Practices

and taking into consideration the Opening / Closing hours.

6. The Agency shall ensure that the sites are maintained in a way that it remains ready for use

for visitors / tourists at all times.

7. The Agency shall ensure that no chaos and untoward incident occurs at the facility, on a best

8. The Agency shall indemnify absolving Authority of all consequences arising out of operating,

maintaining and managing the Project.

9. In case of regular & periodic maintenance, the Agency is required to undertake the same

during non-peak hours, preferably before opening hours in morning or after closing hours in

evening or any other day sites are closed for public / tourists.

10. The Agency shall exercise adequate supervision to ensure performance of Services in

accordance with Scope of Work / Requirements. TCGL at its discretion may depute a

competent authority within TCGL or a Third-Party agency for monitoring of the works being

undertaken by the Agency.

11. Agency shall make payments relating to Electricity Bills. Authority shall not be responsible

for the same. Agency must ensure that the ACs, lights are switched off after the working

hours, ensuring minimal wastage. The Agency shall maintain the solar panels in working

12. Property tax shall be borne by the Authority. Any other taxes and levies shall be borne

by the Selected Agency.

13. Without limiting the generality of the foregoing, the Agency shall, at its cost and expense,

purchase and maintain or cause to be purchased and maintained during the License Period,

and in case of sub-clause (a) and (b) below during the License Period, such insurances as

are necessary, including but not limited to the following:

a. comprehensive insurance for the Project Assets for their full market value or

replacement cost (including fire, burglary, earthquake, riots, flood, other such

calamities, standard and specific peril);

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

b. comprehensive third-party liability insurance, including injury or death of Persons

who may enter the Project Sites including its employees, technicians, support staff,

customers, visitors, labour etc. as may be applicable;

c. any other insurance that may be necessary to protect the Agency, the Persons

claiming through or under it, its employees and its assets (against loss, damage or

destruction at replacement value) including all Force Majeure Events that are

insurable and not otherwise covered in items (a) and (b);

d. insurance of the buildings, equipment and other assets owned by the Authority shall

be taken in name of Authority or its nominee.

14. The Agency shall submit a daily report (or any other frequency as required by the Authority)

including complaints to the scope of work, cleaning schedule, staff attendance and any other

head as desired by the Authority, latest by 10:00 am (or at a time as decided by the Authority).

The format of the report shall be pre-approved by the Authority and / or a third party if so

engaged for the same.

15. Authority shall be at liberty to carry out surprise check on the persons so deployed by the

Agency in order to ensure that the persons deployed by him are doing their duties properly.

16. The Agency shall abide by and follow all the applicable Local and Central Laws strictly.

Additionally, the Agency shall abide by all guidance and instructions by CPWD, IIT Mumbai

and Tourism Corporation of Gujarat Limited for providing services as per the requirement of

17. The Agency will abide by all the terms and conditions stated herein and directions given to

them from time to time as per the need of the hour.

18. That the courts covering the area of Authority only shall have jurisdiction to entertain, try and

to decide any dispute arising out of this Agreement

19. The Agency must ensure that the sites are accessible (including interpretation material) to

persons with disability and / or limited mobility.

20. The Agency shall be solely liable for the safety, security and protection of the tourists,

customers, bonafide visitors and their property at the sites, against theft, vandalism, loss,

damage, destruction or otherwise and shall indemnify, defend and hold harmless the

Authority, its employees, representatives from and against all liabilities, damages, legal

proceedings, claims and costs etc. in this behalf;

21. The Agency shall take upmost care that no damage occurs to existing structure or any

installations during the tenure of the Agreement, whether by its own staff in performing

services as per the RFP or by the visitors. Any damages to the property shall be recovered

from its performance guarantee and retention money or the payments to the agency, if any.

22. The Agency must take into cognizance the national significance and sanctity of the

sites and shall provide services in a befitting manner.

4.6.1 Payments shall be made to the Selected Agency by the Authority, on a monthly basis as below:

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

Year 1: 0.8 X A

Year 2: 0.9 X A

Year 3: 1.0 X A

Year 4: 1.1 X A

Year 5: 1.2 X A

Where “A” is the “Average Monthly Charges”, worked out based on the total O&M fee

sought by the Bidder, for a period of 5 years and as accepted by the Authority.

4.6.2 The Selected Agency shall retain all revenues accruing from components like ticketing,

parking, restaurant, craft / souvenir stall, lockers, guide services, events, similar. Bidders

are requested to take note that barring the rates of entry tickets as mentioned above, they

are free to charge market driven for the other services

Important Note:

1) The Selected Agency shall raise invoices on a monthly basis.

2) Any deductions towards penalty / non-performance of services / damage to structures or

installations etc shall be made from the Performance Security or payments to be made to

the Agency, if any.

3) 5% retention money from each bill shall be deducted and released back, after each year,

without interest, in case there are no pending dues. The Performance Guarantee shall also

be returned without interest, in case there are no pending dues, after each year, upon

submission of the fresh Performance Guarantee.

4) The Authority shall endeavour in releasing the Retention Money and Performance

Guarantee within 30 days following the release of final payment to the Agency, without

interest, in case no pending dues are there.

5) Submission of Monthly Reports: The Agency shall submit reports including the following:

a) Monthly report covering services rendered, problems encountered and all other

relevant details as desired by Authority shall be submitted with the monthly bill.

b) Operation logbook – Reading of different meters, indicators, recorders regarding

consumption of consumable materials and indicators of services shall be attached

with monthly bill.

c) ERP/SAP/similar software related reports produced by monitoring and surveillance

equipment shall be made operational by the bidder within 15 days after signing of

d) Reports of special shall be submitted monthly with bill.

e) Record of measurable measurement items (Inventory) issued in the store shall be

signed and submitted with the bill.

f) Biometric Attendance sheet shall be attached with all Monthly bills attested by the

Authorized signatory.

g) Undertaking or copy of challan in proof of EPF/ESI deposit is required and shall be

attached with monthly bills

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

5. Technical Bid Forms

Technical Submission Checklist

Bids must be accompanied with the following documents:

Sr. Enclosures to the Bid Status Page

No. (Submitted / Number

1. Bid Processing Fee & Earnest Money Deposit -

2. Technical Bid Submission Form (As per Form 1)

3. Power of Attorney for Authorized Representative (As

4. Financial Summary of the Bidder (As per the Form 3)

5. Audited Balance Sheet, Profit and Loss Statements

and Annual Reports

6. Letter of Undertaking (As per Form 4)

7. A copy of Registration / Incorporation certificate of

8. A copy of PAN of Bidder

9. A copy of Tax Registrations of Bidder

10. Experience details of the Bidder (As per Form 5)

11. Details of Key Personnel (As per Form 6)

12. Scanned copy of the documents in a Pen drive -

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

Form 1: Technical Bid Submission Form

(on the letterhead of the Bidder)

Managing Director,

Tourism Corporation of Gujarat Limited

Block No. 16, 4th Floor, Udyog Bhavan,

Sector 11, Gandhinagar, Gujarat

Subject: Selection of an Agency for Operation & Maintenance of National Salt Satyagrah

Memorial (NSSM), Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

1. We, the undersigned, offer to provide the services for the captioned project in accordance

with your Request for Proposal dated _________, and our Bid. We are hereby submitting

our Bid which includes this Technical Bid sealed under an envelope.

2. This Bid and the LOA issued by the Authority in lieu of its acceptance shall form part of

the Agreement to be signed between the Preferred Bidder (the “Agency”) and the

Authority. If a Bidder is nominated as Preferred Bidder, we understand that it is on the basis

of the technical, financial & organizational capabilities and experience of the Bidder taken

together. We understand that the basis for our qualification will be the complete Bid

documents submitted along with this letter and that any circumstance affecting our

continued eligibility as per RFP or any circumstance which would lead or have lead to our

disqualification, shall result in our disqualification under this Bidding process.

3. We undertake, if our Bid is accepted, to provider services as per the terms and conditions

of this tender.

4. We agree to abide by this Bid for a period of 180 (one hundred and eighty) days from the

Bid Due Date fixed for receiving the same and it shall remain binding upon us and may be

accepted at any time before the expiry of that period.

5. In the event of our Bid being accepted, we agree to enter into a formal Agreement with the

Authority, incorporating the conditions of the Bid including the addendum, if issued.

6. We agree that if we fail to fulfil any of the conditions mentioned at RFP (or any subsequent

modification / addendum / corrigendum), Authority has the right to forfeit the Bid Security

being furnished by us along with this Bid.

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

7. Notwithstanding any qualifications of conditions, whether implied or otherwise, contained

in our Bid we hereby represent and confirm that our Bid is unqualified and unconditional in

8. We understand that Authority is not bound to accept any or all Bids it may receive.

9. We declare that we have disclosed all material information, facts and circumstances, which

would be relevant to and have a bearing on the evaluation of our Bid and selection as an

10. We do also certify that all the statements made and / or any information provided in our Bid

are true and correct and complete in all aspects.

11. We declare that in the event that Authority discovers anything contrary to our above

declarations, it is empowered to forthwith disqualify us and our Bid from further participation

in the Bid evaluation process and forfeit our Bid Security.

12. If negotiations are held during the period of validity of the Bid, we undertake to negotiate

on the basis of the proposed staff. Our Bid is binding upon us and subject to the

modifications resulting from negotiations.

13. We understand that you are not bound to accept any Bid you receive.

14. Our organization details are as follows:

S. No Particulars Details

1. Basic Information of Bidder

a) Name of Firm

b) Country of incorporation

c) Registered Address

Corporate Address and its branch office(s), if any, in

d) Offices in Gujarat, if yes, provide details

e) Date of incorporation and / or commencement of

Bidder is a Company (registered under Company’s

Act) or Partnership Firm (including LLP) or

f) Proprietorship Firm

Please give details & enclose relevant papers /

g) Details of Income Tax Registration (Enclose PAN / GST

h) Ownership of the Organization

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

S. No Particulars Details

(List of stakeholders / members who own 10% or more

stocks & their interest in the company

i) List of Current Directors

j) Other key management personnel

2. Brief description of the Company including details of its

main lines of business.

Details of individual (s) who will serve as the point of

contact/ communication within the Company:

3. (b) Designation

(c) Address for Official Communication

(d) Telephone Number / Mobile

(e) Official E-Mail Address

Yours Sincerely,

Authorized Signature (in Full and Initials)

Name and Title of Signatory:

Name of Bidder:

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

Form 2: Format for Power of Attorney for Authorised Representative

(on requisite stamp paper)

Know all men by these presents, We, [name of organization and address of the registered

office] do hereby constitute, nominate, appoint and authorise Mr / Ms [name], son/ daughter/ wife

of [name], and presently residing at [address], who is presently employed with/ retained by us

and holding the position of [designation] as our true and lawful attorney (hereinafter referred to as

the “Authorised Representative”), with power to sub-delegate to any person, to do in our name

and on our behalf, all such acts, deeds and things as are necessary or required in connection

with or incidental to submission of our Bid for and selection as Agency for [name of Project],

by the Authority including but not limited to signing and submission of all applications, proposals

and other documents and writings, participating in pre-bid and other conferences and providing

information / responses to the Authority, representing us in all matters before the Authority, signing

and execution of all Agreement and undertakings consequent to acceptance of our bid and

generally dealing with the Authority in all matters in connection with or relating to or arising out

of our bid for the said Project and / or upon award thereof to us until the entering into of the License

Agreement with the Authority.

AND, we do hereby agree to ratify and confirm all acts, deeds and things lawfully done or

caused to be done by our said Authorised Representative pursuant to and in exercise of the powers

conferred by this Power of Attorney and that all acts, deeds and things done by our said Authorised

Representative in exercise of the powers hereby conferred shall and shall always be deemed to

have been done by us.

IN WITNESS WHEREOF WE, [name of organization], THE ABOVE-NAMED PRINCIPAL HAVE

EXECUTED THIS POWER OF ATTORNEY ON THIS [date in words] DAY OF [month] [year in

“YYYY” format].

For [name and registered address of organization] [Signature]

[Name] [Designation] Witnesses:

1. [Signature, name and address of witness]

2. [Signature, name and address of witness] Accepted

[Name] [Designation] [Address]

1. The mode of execution of the Power of Attorney should be in accordance with the procedure, if

any, laid down by the applicable law and the charter documents of the executant(s) and when it

is so required the same should be under seal affixed in accordance with the required procedure.

2. Wherever required, the Bidder should submit for verification the extract of the charter documents

and other documents such as a resolution / power of attorney in favour of the person executing

this Power of Attorney for the delegation of power hereunder on behalf of the Bidder.

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

Form 3: Format for Financial Summary of the Bidder

(on the letterhead of the CA / Statutory Auditor)

All figures in Rs. Crore

S. No Financial Year Standalone Turnover (exclusive of taxes in INR)

[Average Annual Turnover] [indicate sum of above divided by 3]

Financial Year: 1st April to 31st March

Note: Bidders are required to provide data for last three years ending 31st March 2025 /

Audited Balance Sheets are also required to be submitted for the same.

Unique Document Identification Number (UDIN):

Name of the Statutory Auditor

Name of the Audit Firm

(Seal of the firm)

1. The Bidder shall submit audited annual reports (financial statements: balance sheets, profit and

loss account, notes to accounts etc.) in support of the financial data duly certified by statutory

auditor/s. In case, company does not have statutory auditor/s, it shall be certified by the chartered

accountant that ordinarily audits the annual financials of the company.

2. The Document as furnished above shall be verified online through the UDIN and the Balance

Sheets. Bidders are advised to ensure that the details as per this form are reproduced online

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

Form 4: Format for Letter of Undertaking

(On letterhead of the Bidder)

Managing Director,

Tourism Corporation of Gujarat Limited

Block No. 16, 4th Floor, Udyog Bhavan,

Sector 11, Gandhinagar, Gujarat

Subject: Selection of an Agency for Operation & Maintenance of National Salt Satyagrah

Memorial (NSSM), Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

With reference to this tender, I/We confirm the following:

1. Declaration for Not Blacklisted: I/We hereby confirm that our firm has not been banned or

blacklisted by any government organisation / Financial institution / Court / Public Sector Unit /

Central Government / State Government as on the Bid submission Date.

We also undertake that in case of banning or blacklisting of our firm / agency, by any

government organisation / Financial institution / Court / Public sector Unit / Central Government

/ State Government after bid submission date but on or before the Bid Due Date, our bids will

not be entertained for evaluation.

2. Indemnity Undertaking:

a. I / We on behalf of our firm, hereby agree and undertake that I / We have understood all the

rules, regulations, guidelines and procedures and all staff Technical & Non-Technical

working on behalf of our firm will abide by all the rules, regulations, guidelines, and

b. I / We also declare that our firm will be responsible for any safety violations / accident etc. in

providing services as per the conditions of the Agreement. Authority will not be responsible

in case of any accident / incident and will not compensate financially or otherwise. I / we

hereby declare that I am / we are sole responsible on behalf of the firm for giving such

3. Anti-Collusion Certificate: I / We hereby certify and confirm that in the preparation and

submission of this Bid, we have not acted in concert or in collusion with any other Bidder or any

other person(s) and also not done any act, deed or thing which is or could be regarded as anti-

competitive, restrictive or monopolistic trade practice.

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

We further confirm that we have not offered nor will offer any illegal gratification in cash or kind

to any person or agency in connection with this Bid.

4. Litigation: I / We hereby certify and confirm that we do not have any litigation that may impact

/ affect / compromise the delivery of services as required under this RFP and the Agreement.

Dated this ______________ Day of ________________, YYYY

Name of the Bidder

Signature of the Authorized Signatory

Name of the Authorized Signatory

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

Form 5: Format for Showcasing Experience

(On letterhead of the Bidder)

S. Name of the Name of the Project Scope / Total Duration

No. Project Client Location1 Type of Project (MM/YYYY

Service2 Fee to

(exclusive MM/YYYY

1. Mention Project location: Tourist Site / Memorial / Monument / Museum / Spiritual Complex /

Heritage Site / Exhibition Halls / Convention Centres / Interpretation Centre / Similar (please specify.

2. Mention Scope / Type of Service: Operation and Maintenance / House Keeping / Security / Facilities

Management / Visitor Facilitation / Landscaping.

3. Each project profile has to be duly supported by documentary evidence from the client side like Work

Order, Agreement and Completion Certificate. Bidders are advised to highlight relevant sections of

the documentary evidence for quick reference of the Authority.

4. Projects without evidence may be rejected. Only eligible projects (as per terms & conditions as

provided in RFP) shall be considered for marking.

5. In an event, the Bidder is unable to establish the tax component in the project fee with adequate

documents from the client’s side, the Authority shall be at the liberty of deducting 18% from the same.

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

Form 6: Format for Team Profile

Sr. No Name Position

1 Head Facility Manager

2 Senior Engineer

Please submit details as per “Format for CV of Key Personnel” in the next section. Additionally, each CV

shall be supported by degree certificates.

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

Format for CV of Key Personnel

1. Proposed Position: Head Facility Manager / Senior Engineer (Strike out whichever is not

2. Name of Staff:

3. Relationship with the Bidder: Payroll basis / Retainership basis / provides intermittent project wise

inputs (Strike out whichever is not applicable)

4. Years with Bidding Party (applying for the said project):

5. Years of Experience (as on date):

6. Qualifications (Include details in a chronological order, latest first)

7. Date of Birth:

8. Nationality:

9. Employment Record (Include details in a chronological order, latest first):

Name of the Start Date End Date Duration (in years

Organization and months

Note: 1) Add lines if required

2) include experience details such as to establish the minimum years of experience as per the

requirements of the RFP

10. Experience (Include details in a chronological order, latest first)

Name of the organization Name of the Project Key Roles

Note: 1) Add lines if required

I, the undersigned, certify that to the best of my knowledge and belief, these data correctly describe

me, my qualifications, and my experience.

(Signature of staff member OR Authorized Signatory)

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

Form 7: Format for Bank Guarantee

(On Requisite Stamp Paper)

This Deed of Guarantee is made on this ______day of __________, YYYY at ________________ by

__________________Bank and having its Registered Office at _______and inter alia an operational

Branch Office at _____, Ahmedabad (hereinafter referred to as “the Bank” or “the Guarantor”, which

expression shall unless it be repugnant to the subject or context hereof be deemed to include its

successors and assigns) in favour of ‘Tourism Corporation of Gujarat Limited’ (hereinafter referred to

as “TCGL” which expression shall unless it be repugnant to the subject or context hereof be deemed to

include its successors and assignees).

WHEREAS, TCGL has undertaken the process of competitive bidding for selection of an Agency for

providing services related to “RFP for Selection of an Agency for Operation & Maintenance of

National Salt Satyagrah Memorial (NSSM), Saifee Villa and Tourist Facilitation Centre at Dandi,

Gujarat” for which purpose TCGL issued a Request for Proposal (“RFP”) inviting Bids from the Bidders

to execute the Scope of Work specified therein (“Project”);

WHEREAS, [name of Bidder] (hereinafter called “the Bidder”) has submitted his Bid dated [date] for the

implementation of the Project (hereinafter called “the Bid”).

1. [name of the Bank] at the request of the Bidder, do hereby in terms of the RFP, irrevocably,

unconditionally and without reservation guarantee the due and faithful fulfilment and compliance

of the terms and conditions of the RFP by the said Bidder and unconditionally and irrevocably

undertake to pay forthwith to TCGL an amount of Rs. …………. (Rupees …………………… only)

(hereinafter referred to as the “Guarantee”) as our primary obligation without any demur,

reservation, recourse, contest or protest and without reference to the Bidder if the Bidder shall

fail to fulfil or comply with all or any of the terms and conditions contained in the said RFP.

2. Any such written demand made by TCGL stating that the Bidder is in default of the due and

faithful fulfilment and compliance with the terms and conditions contained in the RFP shall be

final, conclusive and binding on the Bank.

3. We, the Bank, do hereby unconditionally undertake to pay the amounts due and payable under

this Guarantee without any demur, reservation, recourse, contest or protest and without any

reference to the Bidder or any other person and irrespective of whether the claim of TCGL is

disputed by the Bidder or not, merely on the first demand from TCGL stating that the amount

claimed is due to TCGL by reason of failure of the Bidder to fulfil and comply with the terms and

conditions contained in the RFP including failure of the said Bidder to keep its Bid open during

the Bid validity period as set forth in the said RFP for any reason whatsoever. Any such demand

made on the Bank shall be conclusive as regards amount due and payable by the Bank under

this Guarantee. However, our liability under this Guarantee shall be restricted to an amount not

exceeding Rs. …………. (Rupees …………………… only).

4. We, the Bank, further agree that TCGL shall be the sole judge to decide as to whether the Bidder

is in default of due and faithful fulfilment and compliance with the terms and conditions contained

in the RFP including, inter alia, the failure of the Bidder to keep its Bid open during the Bid validity

period set forth in the said Bidding Documents, and the decision of TCGL that the Bidder is in

default as aforesaid shall be final and binding on us, notwithstanding any differences between

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

TCGL and the Bidder or any dispute pending before any Court, Tribunal, Arbitrator or any other

5. The Guarantee shall not be affected by any change in the constitution or winding up of the Bidder

or the Bank or any absorption, merger or amalgamation of the Bidder or the Bank with any other

6. In order to give full effect to this Guarantee, TCGL shall be entitled to treat the Bank as the

principal debtor. TCGL shall have the fullest liberty without affecting in any way the liability of the

Bank under this Guarantee from time to time to vary any of the terms and conditions contained

in the said RFP or to extend time for submission of the Bids or the Bid validity period or the period

for conveying acceptance of Letter of Invitation by the Bidder or the period for fulfilment and

compliance with all or any of the terms and conditions contained in the said RFP by the said

Bidder or to postpone for any time and from time to time any of the powers exercisable by it

against the said Bidder and either to enforce or forbear from enforcing any of the terms and

conditions contained in the said RFP or the securities available to TCGL, and the Bank shall not

be released from its liability under these presents by any exercise by TCGL of the liberty with

reference to the matters aforesaid or by reason of time being given to the said Bidder or any

other forbearance, act or omission on the part of TCGL or any indulgence by TCGL to the said

Bidder or by any change in the constitution of TCGL or its absorption, merger or amalgamation

with any other person or any other matter or thing whatsoever which under the law relating to

sureties would but for this provision have the effect of releasing the Bank from its such liability.

7. Any notice by way of request, demand or otherwise hereunder shall be sufficiently given or made

if addressed to the Bank and sent by courier or by registered mail to the Bank at the address set

8. We undertake to make the payment on receipt of your notice of claim on us addressed to [name

of Bank along with branch address] and delivered at our above branch which shall be deemed to

have been duly authorised to receive the said notice of claim.

9. It shall not be necessary for TCGL to proceed against the said Bidder before proceeding against

the Bank and the guarantee herein contained shall be enforceable against the Bank,

notwithstanding any other security which TCGL may have obtained from the said Bidder or any

other person and which shall, at the time when proceedings are taken against the Bank

hereunder, be outstanding or unrealised.

10. We, the Bank, further undertake not to revoke this Guarantee during its currency except with the

previous express consent of TCGL in writing.

11. The Bank declares that it has power to issue this Guarantee and discharge the obligations

contemplated herein, the undersigned is duly authorised and has full power to execute this

Guarantee for and on behalf of the Bank.

12. For the avoidance of doubt, the Bank’s liability under this Guarantee shall be restricted to Rs.

………Lakhs (Rupees ……………………….. Lakhs only). The Bank shall be liable to pay the said

amount or any part thereof only if the Utility serves a written claim on the Bank in accordance

with paragraph 8 hereof,

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

13. This Guarantee will remain in force up to 180 (One hundred and eighty) days from the Due Date

(inclusive of due date) for submission of the Bid, inclusive of a claim period of 60 (sixty) days or

for such extended period as may be mutually agreed between TCGL and the Bidder, and agreed

to by the Bank, and shall continue to be enforceable till all amounts under this Guarantee have

14. The jurisdiction in relation to this Guarantee shall be the Courts at Ahmedabad, Gujarat and

Laws in India shall be applicable.

IN WITNESS WHEREOF the Guarantor has executed this Guarantee on this _____ day of

_______________and year first herein above written.

SIGNED, SEALED AND DELIVERED

For and on behalf of

(i) The bank guarantee should contain the name, designation and code number of the officer(s)

signing the guarantee.

(ii) The address, telephone number and other details of the Head Office of the Bank as well as of

issuing Branch should be mentioned on the covering letter of issuing Branch.

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

Annexure 1: Financial Bid Submission Form

This Format is only for indicative purpose. The format will be available on N-procure website at the time

of filing of bids. The Financial Bid shall not be submitted along with the Technical Bid. It shall be submitted

only through N-procure. If the Financial bids are submitted with the technical bid, it will lead to

disqualification of the Bidder. The Authority may seek a further breakup of the Financial Bid, in a format

which shall be shared with the Preferred Bidder.

Managing Director,

Tourism Corporation of Gujarat Limited

Block No. 16, 4th Floor, Udyog Bhavan,

Sector 11, Gandhinagar, Gujarat

Reference: Financial Bid for Selection of an Agency for Operation & Maintenance of National Salt

Satyagrah Memorial (NSSM), Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

I/We hereby bid for the captioned Project. Our quote, in Terms of reference given in the RFP document

of the TCGL, is as under:

1. Operation, Maintenance, Management & Repairs –

including minor repairs of civil, electrical works, equipment,

fittings and fixtures etc. which are being handed over,

resource deployment, insurance, etc. – as per the scope of

2. Visitor Management and Facilitation – including

signages, ticketing, bus services, installation and

maintenance of additional infrastructure, resource

deployment, utility payments etc. – as per the scope of work

3. General housekeeping and Facility Management

services – including all consumables, equipment, their

transport and storage, utility payments, resource

deployment, etc. – as per the scope of work

4. Security services – including all hard and soft

infrastructure, equipment, utility payments, resource

deployment, etc. – as per the scope of work

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

5. Organizing Events on a turnkey basis

Total Fee being sought (1 + 2 + 3 + 4 + 5)

I hereby certify and accept the following:

1. The Agreement shall be for an initial period of 5 years.

2. I, as a Bidder, have inspected the sites and acquainted myself before Bidding for the said Project.

3. I certify that I have gone through the Tender document, and I have understood and agree to the terms

and conditions as mentioned in this Document.

We declare that the information stated above and enclosed is complete and absolutely correct and any

error or omission therein, accidental or otherwise, as a result of which our Bid is found to be non‐

responsive, will be sufficient for TCGL to reject our Bid and forfeit our EMD in full. I abide by the above

offer / quote and terms & conditions of the tender document and the LOA if TCGL selects us as the

Preferred Bidder.

Yours faithfully,

(Signature of Authorized Signatory / representative of Bidder)

(Name, Title, Address, Date)

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

Annexure 2: List of Applicable Banks

(in case Bid Security is being submitted in the form of Bank Guarantee)

As per the GR No. FD/MSM/e-file/4/2025/2712/D.M.O. dated 1st April 2026, issued by the Finance

Department, Government of Gujarat, Bank Guarantees from the following banks would be accepted:

• Guarantees issued by following banks will be accepted as SD/EMD on a permanent basis.

1) All Nationalised Banks.

• Guarantees issued by following Banks will be accepted as SD/EMD for period up to March

31, 2027. The validity cut-off date in GR is with respect to date of issue of Bank Guarantee

irrespective of date of termination of Bank Guarantee.

1. AXIS Bank 23. South Indian Bank

2. AU Small Finance Bank 24. Standard Chartered Bank

3. Bandhan Bank 25. Tamilnad Mercantile Bank

4. City Union Bank 26. Ujjivan Small Finance Bank

5. CSB Bank 27. YES Bank

6. DBS Bank India Limited 28. Ahmedabad Mercantile Co-op. Bank

7. DCB Bank 29. Nutan Nagrik Sahkari Bank Ltd.

8. Dhanlaxmi Bank 30. Rajkot Nagarik Sahakari Bank Ltd.

9. Equitas Small Finance Bank 31. Saraswat Co-Operative Bank Ltd

10. FEDERAL Bank 32. SBPP Co-operative Bank Ltd.

11. HDFC Bank 33. SVC Co-Operative Bank Ltd.

12. HSBC Bank 34. The Cosmos Co-op Bank Ltd.

13. ICICI Bank 35. The Gujarat State Co-operative Bank

14. IDBI Bank 36. The Surat District Co-op Bank

15. IDFC First Bank 37. The Surat People's Co. Op. Bank Ltd

16. IndusInd Bank 38. The Baroda Central Co-operative Bank

17. Jammu and Kashmir Bank 39. The Panchmahal District Co-operative Bank

18. Jana Small Finance Bank 40. The Kalupur Commercial Co-op. Bank

19. Karnataka Bank 41. The Rajkot Commercial Co-operative Bank

20. Karur Vysya Bank 42. The Banaskantha Mercantile Co-op. Bank Ltd.

21. Kotak Mahindra Bank 43. Gujarat Gramin Bank

All the eligible banks are instructed to collect the original documents / papers of guarantee from the

concerned tendering authority.

GR can be downloaded from the following link:

https://financedepartment.gujarat.gov.in/Documents/DMO_2941_01-Apr-2026_744.pdf

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

Annexure 3: Drawings and Available equipment

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

B. Project Components & Equipment

1. Statue of Mahatma Gandhi

2. The Salt Marchers Statues

3. Salt Making Pans

4. The Pyramid of Light

5. An Artificial Lake

7. Welcome Center

8. The Pathway & 24 Narrative Murals

11. AV Room/Conference Hall

12. Toilet Blocks

14. Guest Rooms

15. Bridge between NSSM and Saifee Villa

16. Office Block

17. Workshop Area

18. Hardscape and Landscape

19. Bore and Percolation Well

20. Saifee Villa

21. Statue of Mahatma Gandhi in front of Saifee Villa

22. Salt Monument in front of Saifee Villa.

23. CCTV Camera – 4 nos.

24. LED Screens- 3 nos.

25. Sound System (AV room and PA System) – 2 nos

26. Others like Hydraulic ladder and fogging machine

(The Bidders are advised to visit the site, to ascertain the availability and condition of the various

equipment, fittings and fixtures, enabling them to make an informed financial quote.)

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

Annexure 4: Performance Standards

1. Housekeeping, Maintenance and Repair

S. No Service Level Requirement Minimum Requirement

Routine housekeeping (including cleaning services as per

the scope of work) of all the premises in the project facility

4 Time a day or as required

2. Cleaning of Toilets Toilets should be clean and odour

free at all times.

3. Deployment of Dustbins 1 per 800 sqm

Cleaning of dustbins / waste bins and disposing the same

4. Dustbins should not be overflowing

up to the main container or garbage collection point.

or emanating foul odour at any time

Dusting / cleaning in the project facility of all furniture, sills,

5. counters, screens, light fittings, signage, doors, door twice a day

frames, fittings and glass panes etc.

Cleaning of fenestrations from inside & outside including once a day

door, windows, louvers etc.

7. Sweeping, wet mopping, dusting of common areas once a day

Cleaning and Upkeep of all service and maintenance once a day

Cleaning of External surface including glass façade, stone Once a Month or earlier as per

façade, external building surface etc. requirement.

Cleaning and O&M of the lake - Cleaning of deposited Salt

and cleaning of dust, Maintenance of water level and Continuous basis, with one cycle to

water quality, Mechanical Aeration and Barricading for be completed within 2 weeks

11. Maintaining desired water levels in Lake At all times

Once every two weeks or earlier as

12. Cleaning of solar trees including battery maintenance

per requirement.

13. Wiping & cleaning of Tree trunk and SS stem pipe Once every two months

Once in a month or earlier as per

14. Cleaning of outer surface of A-Pillar

Real time – ensuring that the same

15. Real-time Health Monitoring of A-Pillar

is in working condition at all times.

Cleaning of rust and application of conformal coating Once in 6 months or earlier as per

(Locktite 3900 or equivalent) requirement.

Cleaning of glass panels from outside of the crystal Once in 3 months or earlier as per

Structure at top of A frame requirement.

Real time – ensuring that the same

18. Real-time Health Monitoring of Crystal Structure

is in working condition at all times.

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

S. No Service Level Requirement Minimum Requirement

Cleaning and Maintenance of Marchers and Murals -

Using high pressure air-jet for dust removal and use

19. once every week

vacuum cleaner for suction of dust deposit etc. Wet wiping

Painting of Murals - PU paint (MRF Corp. Vapocure Paints

once a year or earlier as per

20. - Metal Coat (M) Clear Premium Multipurpose) is to be

applied after cleaning the murals.

Cleaning of glass panels on laser light portal beam with

21. Vinegar-water solution (50% distilled vinegar (white) + once every week

Cleaning of SS perforated sheet- Soap/ detergent/ dilute

22. (1%) ammonia solution in warm clean water to be used once every week

with clean sponge/soft cloth.

23. Cleaning of ceramic pots near Salt-Making pots/Activity once every day

24. Cleaning of roof and false ceiling once every week

Cleaning of walls, slab, raft from inside and removal of Quarterly or earlier as per

algae, waste particles. requirement.

26. Maintenance of bore wells and pumps as required

Maintenance of manhole covers including replacement if

27. as required

found damaged of theft.

No vegetal / algal / fungal growth on stonework and

28. As required

Removal and replacement of damaged sanitary fixtures

and lavatories if required.

Electric fixtures maintenance or replacement if found theft

30. or damaged by non-social elements all complete as per Immediate

direction of Authority’s Representative in charge.

Cleaning of all lamps, street-light poles, railing lamps, foot

31. On Alternate Days

lights, bollards lamps, fans, tube lights, CFL's etc.

32. Replacement of damaged lights and fixtures if required. Immediate

Regular maintenance of switch boards, sockets, plug

points, MCCB's, MCB's, and all main and sub panels

33. On Alternate Days

including replacement of all fixtures if found theft or

34. Regular maintenance of plumbing fixtures On Alternate Days

Submission of attendance record of staff through a

35. By 10:00 am each day

mutually agreed system

36. Staff wearing uniform as approved. All times, when on duty

Checking of fixing of various components of laser light once every month or earlier as per

portal requirement.

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

S. No Service Level Requirement Minimum Requirement

Checking of fixing of various components of SS once every month or earlier as per

Perforated sheets requirement.

Polish the SS Perforated sheets with motorized buffing once every month or earlier as per

wheel. requirement.

Cleaning of cooking vessel near Salt-Making pots/Activity once every week or earlier, to

40. ensure that the system is in working

Replacement of broken Mandana Stone in hard

41. As required- to match the old tiles

Repairing of Cracks and Sealant for Filling of internal and Once every 6 months or earlier as

external plaster per requirement.

Painting of Mangalore Tiles Once every year or earlier as per

44. Replacement of broken Mangalore Tiles As required- to match the old tiles

Painting – External painting/ Polishing including windows Once in the Licence period, in

45. & Doors and repainting of compound wall consultation with the Authority or

earlier as per requirement..

Painting – Internal Rooms, Kitchen, Toilets etc. Once every 3 years or earlier as per

Painting – Epoxy Paint to Fabrication work (Windows,

Once every year or earlier as per

47. Rafts, Roofing members, Columns, joists, Purlins), Main

Gate, Rolling shutters, Staircases & Others

48. Submission of report in a format as approved Once per day

2. Security services

S. No Service Level Requirement Minimum Requirement

1. Patrolling of the premises by the Security staff All times

2. Lady security person for morning and evening shift 1 per morning and evening shift

CCTV camera and system as per the requirements of

4. Screening of prohibited items at entry point All times during visitor hours

Once a month – to be maintained for a

minimum duration of 3 months.

S. No Service Level Requirement Minimum Requirement

Landscaping- Maintenance of flower bed, trees and lawn - Cleaning – daily

area - Watering, pruning – as required

Application of manure and

pesticides – as required

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

S. No Service Level Requirement Minimum Requirement

2. Landscaping- Collection of Garden Waste once a day

Landscaping- Drip cleaning & Pressure maintenance Maintenance as required,

replacement- every 3 Years

4. Visitor Facilitation

S. No Service Level Requirement Minimum Requirement

Creation of a ticketing system including and ensuring Working hours

seamless working

Deployment of guides and ushers (at NSSM, Saifee Villa Adequate numbers based on the

and TFC) and salt making assistants at NSSM visitor requirement in two shifts

Installation and maintenance of QR code for feedback at a

prominent location in NSSM, Saifee Villa and TFC

Organize events – Gandhi Jayanti, Republic Day, At least 7 in a year – to be

4. Independence Day, start and end date of Dandi March, discussed and finalized in

etc. consultation with the Authority.

5. Cycling race – Gandhi Ashram to Dandi Once a year

5. Complaint redressal

S. No Service Level Requirement Minimum Requirement

Redressal of visitor complaints - received through QR a. Emergency complaints –

Code or other means hours

b. Minor complaints – 2 days

c. Major complaints – 7 days

• Emergency Complaints – are complaints which typically pertain to housekeeping and cleanliness

• Minor complaints – are complaints whose redressal require minor repairs which includes works and

services required to keep the Project Facilities operational and usable condition. Details are mentioned

• Major complaints – are complaints whose redressal require major repairs like would mean all major

works and services related to civil, mechanical, hydraulic, electronics, structures, equipment, gadgets etc.

Details are mentioned in the RFP.

a. Bidders are requested to take note that the schedule as placed above is indicative in nature

and Agency shall be required to estimate the same based on similar experience and the

requirements of the site. The Agency shall be required to provide services in a manner that

the NSSM and Saifee Villa are in a well-maintained condition, with all project component in

working condition and the sites are maintained in a clean, hygienic and aesthetic manner.

RFP for Selection of an Agency for Operation & Maintenance of National Salt Satyagrah Memorial (NSSM),

Saifee Villa and Tourist Facilitation Centre at Dandi, Gujarat

Remotely Operated hydraulic ladder with inbuilt water pipe & cleaning mechanism should

be used for high areas for providing O&M services.

b. The murals and marchers have some fragile parts (such as spectacles and walking sticks)

that need to be wiped carefully. Cleaning staff must be instructed regarding the same