Call Centre for GBA eKhata including personnel for WhatsAapp chat platform services cost per seat per month (6-days a week for daily 9 hour shift, Including GST)

The Bidder must be currently operating 300 or more seats for call center operations in Bengaluru at bidders own location as on date of bid submission, The GBA will do physical visit to confirm this as part of Technical evaluation.

The Bidder must have experience of managing at least 2 assignments of 30 call center seats each for an Indian client in last 3 years. And must be managing at least one Call Centre of not less than 30 seats at present

The bidder should have experience of handling at least 3state government (Karnataka) projects and one Government projects should be with minimum of 20 seats in the last 3 years and at present should be handling at least one Call Centre at present for any Government or a Government Agency.

The Bidder should be a registered company under the companies act 2013 or to predecessors act or a partnership firm under Indian Partnership Act 1932. The entity should be operating for at least last three years in India as on date of publishing of this RFP

Bidder must be registered with DoT, GoI

Bidder should not have been blacklisted

The bidder should be in Call Centre Businessand have on its rolls in Bangalore, Karnataka atleast 150 employees

The bidder should have ISO 9001, ISO 27001 certifications

Bidder should have a minimum average turnover of rupees 10 crore per year from Indian BPO operation business in the precedding three financial years 2122, 2223, 2324

The Bidder should have positive networth for last three financial years