Request for Proposal (RFP) for Selection of Project Management Services Provider for City Bus Services in Gandhinagar (Second Attempt)

Earnest Money Deposit Technical Bid payable at Gandhinagar in favour of "Dy. Municipal

Commissioner, Gandhinagar Municipal Corporation” in form

of DD/FDR/Bank Guarantee issued by a bank as per list mentioned

in GR No.: FD/MSM/e - file / 4/2024/2859/D. M. O o f .

Finance Department, GoG dated 01/05/2025 (enclosed), in the

format set out at Annexure

The original of the Bid Security must be submitted as part of the

physical Technical Bid. A scanned copy of the Bid Security must be

uploaded by the Bidders on the n-Procurement Portal along with

The Bid Security if submitted in the form of BG should be valid till

210 days [inclusive of a claim period of 30 days] from the last date

of submission of the Bid.

The Bid Security of unsuccessful bidders shall be returned on

selection of the successful bidder or on Authority annulling the

bidding process.

In case Bid Security is submitted in form of a demand draft [as

aforesaid] the refund of the Bid Security thereof shall be in the form

of an account payee demand draft in favour of the unsuccessful

bidder(s). Bidder may by specific instructions in writing to the

Gandhinagar Municipal Corporation

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

Key Information Details

Authority give the name and address of the person in whose favour

the said demand draft shall be drawn by the Authority for refund,

failing which it shall be drawn in the name of the Bidder and shall

be mailed to the address given on the Bid.

Any Bidder who has participated in First Attempt of this RFP and

paid the requisite EMD need not submit their EMD again as their

earlier EMD will be considered valid for this Second Attempt also.

They must include a request letter (in place of EMD) sharing the

details of their EMD submitted during first attempt. However, if

such EMD has been submitted by them in BG format, they may need

to attach a letter of extension of BG to ensure its validity of 210 days

[inclusive of a claim period of 30 days] from the last date of

submission of the Bid.

However all bidders will need to submit full RFP Fee, full

technical bid and price bid as per terms of the RFP during the

Second Attempt as well.

15. RFP Fee The Bidders are required to pay an amount of INR 17,700/- (Rupees

Seventeen thousand seven hundred only) as Bid Processing Fee in

the form of Demand Draft (DD) issued by any Scheduled Bank in

India. This RFP Fee shall be non-refundable and submitted along

16. Performance Security The PM-SP shall towards securing performance of its obligations in

terms hereof and particularly the PM-SP Agreement, furnish to the

Authority, a Performance Security by way of a DD/Bank Guarantee

issued by any bank mentioned in the GR above for an amount equal

to 5% of Service Charges for the First Year, payable at

Gandhinagar in favour of "Dy. Municipal Commissioner,

Gandhinagar Municipal Corporation” and having validity period

of three months after the expiry of term of PM-SP Agreement.

The Performance Security shall be submitted before signing of the

PM-SP Agreement. The PM-SP shall ensure that the Performance

Security shall subsist in full force and effect in terms hereof,

throughout the Contract Period [including Establishment Period]

and thereafter until expiry of three months from end of PM-SP

Agreement term.

17. Bid Validity The Bid shall be valid till 180 days from the last date of submission/

18. Liquidated Damages for  In case PM-SP, fails to adhere and comply with the performance

Non- Performance standards (set out in terms hereof) in respect of the Scope of

Services including without limitation the Project Management

and IT enabled Concession Management Services as set forth in

the RFP, the Authority, without any prejudice to its rights and

remedies hereunder or applicable laws, shall be entitled to

impose and appropriate/charge from the PM-SP (and the PM-

SP shall be liable to pay), such damages for each default as

provided in the Annexure 12 hereof (“Liquidated Damages”).

Gandhinagar Municipal Corporation

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

Key Information Details

 The Authority shall deduct the amount of Liquidated Damages

from the monthly payment due to the PM-SP and/or the

Performance Security [in case Liquidated Damages payable by

PM-SP cannot be set off against monthly payment due in terms

hereof], at its sole discretion. In event of Authority encashing

and forfeiting the Performance Security, the PM-SP shall,

within 15 (fifteen) days thereof, replenish, in case of partial

appropriation, to its original level the Performance Security,

and in case of appropriation of the entire Performance Security

provide a fresh Performance Security, as the case may be, and

the PM-SP shall, within the time so granted, replenish or furnish

fresh Performance Security as aforesaid failing which the

Authority shall be entitled to terminate this Agreement in

accordance with terms hereof.

 In case, the amount of Liquidated Damages in terms hereof

exceeds 10% of the monthly Service Charges for three

consecutive months, then the same shall be deemed as PM-SP

Event of Default which shall entitle the Authority to terminate

the PM-SP Agreement in accordance with terms hereof; which

shall be without prejudice to Authority’s other rights and

remedies under law or otherwise.

19. Applicable Laws The PM-SP, without any default, shall comply with the Applicable

Laws in India during the contract period. “Applicable Law” shall

means all the laws, acts, ordinances, rules, regulations, notifications,

guidelines or bye-laws, in force and effect, as of the date hereof and

which may be promulgated or brought into force and effect

hereinafter in India, including judgments, decrees, injunctions, writs

or orders of any court of record, as may be in force and effect during

the subsistence of the PM-SP Agreement and applicable to this

agreement and shall include but not be limited to the following:

o Minimum Wages Act

o Industrial Disputes Act, 1947;

o Employees State Insurance Act, 1948;

o Employees Provident Fund and Miscellaneous Provisions

o Payment of Wages Act, 1936;

o Payment of Gratuity Act, 1972;

o The Factories Act, 1948;

o Professional Tax Act;

o Contract Labour (Abolition & Regulation) Act, 1970;

o Workman Compensation Act

The jurisdiction for any disputes shall be Gandhinagar, Gujarat.

Gandhinagar Municipal Corporation

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

Key Information Details

20. RFP issue date RFP shall be available from 22-02-2026 from the n-procure

website: https:// tender.nprocure.com.

21. Last Date and Time of The Bidders shall be required to submit as follows:

Submission of Bid and

address for Submission (i) Price Bid online only at https:// tender.nprocure.com not later

than 03-03-2026, 18:00 Hrs. IST along with basic details

(scanned copies of RFP Fee and EMD instruments shall be

required to be uploaded) as requested by the website.

(ii) Technical Bid: Online at https:// tender.nprocure.com not later

than 03-03-2026, 18:00 Hrs. IST

Technical Bid in Physical hard copy form along with banking

instruments of RFP Fee & EMD in sealed cover duly super

scribed as mentioned in the Clause 11 of Part II of the RFP to

the below address through Regd. Post/ Courier/ Speed Post/

Hand delivery not later than 09-03-2026, 15:00 Hrs. IST.

Address for Physical Documents Submission: Gandhinagar

Municipal Corporation Pandit Deendayal Upadhyay Bhavan, Behind

Fire Station, Sector-17, Gandhinagar-382016

22. Date and Time of Opening Technical Bid shall be opened on 05-03-2026, 10:30 Hrs. in the

of Technical Bid office of Office of Mechanical Department at GMC, Pandit

Deendayal Upadhyay Bhavan, Sector- 17, Gandhinagar –

Gandhinagar Municipal Corporation

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

Part II: Instructions to Bidders

1.1. GMC is in the process of procurement of 100 electric buses as specified in the point no. 6 of the

RFP summary under PM E-bus Sewa scheme. Under the process of PM e-bus Sewa, a private bus

operator (“Bus Operator”) for operation and maintenance of the entire fleet of 100 buses has also

1.2. The Bus Operator has been selected on Gross Cost Contract (GCC) basis where the Bus Operator

shall provide driving and maintenance staff to operate the buses as per the schedule and routes

specified by GMC. GMC is also in the process of selecting a Fare Collection Agency to collect

fares from the passengers on buses. For overall Project Management and IT based concessions

management services, GMC is planning to appoint a Project Management Services Provider

(PM-SP) through a competitive bidding process to be undertaken in terms hereof.

1.3. GMC invites the Technical and Price Bids (collectively the “Bids”) from reputed entities for

Project Management of city buses of Gandhinagar. The RFP document can be downloaded from

the n-Procure website.

1.4. The RFP submission shall be online in nature. The Bidders shall submit the Bids at the designated

location in the n-Procure website. The Authority has adopted a single stage bidding system for

selection of the PM-SP. Technical Bids and Price Bids along with RFP Fee and EMD shall be

submitted as specified in the RFP Summary. Any Bid delivered after the Bid Due Date and time

shall be summarily rejected and shall not be opened for evaluation.

1.5. Bidders shall be required to state their Price Quote as specified in Annexure 8 for the Scope of

Work specified in this RFP, for the Buses forming part of the Project.

1.6. The bidding evaluation will be done on Quality and Cost Based Selection (QCBS) process and

bidder with highest combined score of Technical and Financial parts shall be selected for award

1.7. The Authority shall enter into PM-SP Agreement [as per the format prescribed hereunder] with

the Successful Bidder, in terms whereof the PM-SP shall undertake the Project as detailed in the

scope of services at Section 9 of the PM-SP agreement in respect of the Buses for the Contract

Period. Provided that, this Agreement shall be transferable by GMC to a Special Purpose Vehicle

(SPV) being established by GMC for managing and operating Public Transport Services in

Gandhinagar through assignment or novation at the sole discretion of GMC and the PM-SP is

required to honour such an arrangement.

1.8. The Authority shall receive Bids pursuant to this RFP in accordance with the terms set forth in

this RFP and other documents to be provided by the Authority pursuant to this RFP, as modified,

altered, amended and clarified from time to time by the Authority (collectively the “Bid

Documents”), and all Bids shall be prepared and submitted in accordance with such terms on or

before the date specified in RFP Summary for submission of Bids (the “Bid Due Date/Last Date

of Submission of Bid”).

Notwithstanding anything to the contrary contained in this RFP, the detailed terms specified in

the PM-SP Agreement shall have overriding effect; provided, however, that any conditions or

obligations imposed on the Bidder hereunder shall continue to have effect in addition to its

obligations under the PM-SP Agreement.

2. ELIGIBILITY AND QUALIFICATION OF THE BIDS

2.1. All Bids must be considered responsive as described in Clause 2.3 below in-order to be considered

Gandhinagar Municipal Corporation

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

fit to be evaluated. Further, responsive bids will be tested to for their eligibility and qualification.

Finally, only the eligible and Qualified Bidders will progress to the next stage of Price Bid

opening. The Bidding Conditions, Eligibility and Qualification Criteria are described below.

2.2. Credentials of the associates of the bidders shall not be considered for meeting the Eligibility

Criteria and Qualification Criteria by the bidders. However JV of maximum t0wo partners is

permitted. The bidder must declare the identity of the Lead Bidder and JV member.

2.3. Eligibility Criteria:

The bidder must meet the Eligibility Criteria specified hereunder in order to qualify for the next stage

of evaluation. Joint Venture (JV) or Consortium of maximum two partners is allowed. If JV is proposed,

both bidders should meet all Eligibility Criteria (except No. 5 and 6 which should be met by Lead Bidder

only) and evidence must be presented for both JV partners.

S. No Requirement Specific Requirements Documents Required

1 Legal Entity The Bidder should be a business entity Incorporation and Registration

incorporated in India under Certificate for companies and

LLP, GST Registration and

 the Companies Act 1956/2013, OR Partnership Deed for Partnerships

 a Partnership firm registered under

Limited Liability Partnerships Act

2008 or Indian Partnership Act,

2 Blacklisting Status Bidder must not be blacklisted or debarred Anti-blacklisting Certificate as

from participating in tenders by any per the format provided in

government or public sector entity as on the Annexure 5 of the RFP

3 Debarment and The Bidder shall not be barred by the Central Annexure 13: Notarized Affidavit

legal status Government, any State Government, a for Declaration and Undertaking

statutory Authority or a public sector by the Bidder

undertaking, as the case may be, from

participating in any project, and the bar

subsists as on the date of the Bid.

Affidavit on Litigation History as

The Bidder should have, during the last three per Annexure

years, neither failed to perform on any

agreement, as evidenced by imposition of a

penalty by an arbitral or judicial authority or a

judicial pronouncement or arbitration award

against the applicant, nor been expelled from

any project or agreement, nor have had any

agreement terminated for breach by such

The Bidder shall not be under any insolvency,

bankruptcy, or winding-up proceedings, nor

involved in any litigation that could materially

affect its capacity to fulfil the contractual

Gandhinagar Municipal Corporation

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

S. No Requirement Specific Requirements Documents Required

4 Authorized A Power of Attorney or copy of the Board Original power of attorney or

Representative resolution in the name of the person signing certified copy of the Board

the bid. resolution.

Financial Pre-  The Bidder must have average annual Audited financial statements for

Qualification turnover of Rs. 10 Cr. during last three the last three financial years along

5 Criteria financial years with a certificate from Statutory

Auditor stating (i) the average

 The Bidder should be a profit-making annual turnover and profits for the

company in terms of audited profits after last three audited financial years

tax in any two out of the last three financial and (ii) Net worth as on the date

years and must have positive net worth as of closing of last audited financial

on 31-03-2025. (i.e. FY 2024 -25, 2023-24, year. The certificate must have

and 2022-23). the CA membership number and

 In case of JV, average annual turnover must

be demonstrated by the Lead Bidder only.

6 Technical Pre- In the last seven years starting April 1, 2019,  Copy of the work order/

Qualification the Bidder must have undertaken agreement from City Bus/

Criteria program/project management of city/ state Transport Authority

bus service operations, covering a total of at

least 80 buses, in a Similar Project or Projects,  A certificate from statutory

where a “Similar Project” shall mean Project auditor stating the following:

for a state transport undertaking / transport (i) Project details such as

authority/ any other government organization number of buses, scope and

for Project / Program Management Services Client name (ii) Year of

of bus operations for at least one year during service provision (iii) Date of

last seven years preceding the Bid Due Date start and end of contract. The

where the bidder has either been the single certificate must have the CA

service provider or the lead or principal membership number and

member if in a consortium. UDIN.

In case of JV, the above experience must be

demonstrated by the Lead Bidder only.

3. BID DOCUMENTS AND RFP FEE

3.1. The RFP shall consist of the following:

PART I Notice Inviting RFP,

PART II RFP Summary

PART III Instructions to Bidders (ITP)

PART IV PM-SP Agreement

PART V Annexure

3.2. The Bidder is required to examine carefully all the contents/implications of the Bid- Documents

including instructions, conditions, forms, terms, specifications and take them fully into account

before submitting the Bid. Failure to comply with the requirement(s) of Bid documents will be at

Gandhinagar Municipal Corporation

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

the Bidder’s own risk & responsibility.

3.3. RFP document can be downloaded from the n-Procure website as specified in the RFP Summary.

The Bidder shall deposit the aforesaid RFP Fee along with their Bid. Bids unaccompanied with

the RFP Fee itself, in the prescribed form, shall be liable to be rejected by the Authority.

4. AMENDMENT OF BID DOCUMENTS

4.1. At any time prior to the Bid Due Date, the Authority may, for any reason, whether at its own

initiative or in response to a clarification or query raised by a prospective Bidder, may modify the

Bid-Documents by issuing an Addenda.

4.2. Any Addendum issued hereunder will be in writing and shall be uploaded on the Authority’s

website mentioned in the RFP Summary.

4.3. In order to afford the Bidders a reasonable time for taking an Addendum into account, or for any

other reason, the Authority may, in its sole discretion, extend the Bid Due Dates.

5. EARNEST MONEY DEPOSIT

5.1. The Bidder shall furnish as part of its Bid Security for an amount equivalent to Rs. 20,00,000/-

(Rs Twenty Lakh only) in form of Demand Draft issued by any Scheduled Bank in India, in

favor of “Gandhinagar Municipal Corporation,” or in the form of a Bank Guarantee at Annexure

7 (“Bank Guarantee”) with a validity of 210 days [inclusive of a claim period of 30 days] from

the last date of submission of the Bid, and may be extended as may be mutually agreed between

the Authority and the Bidder from time to time, and payable at Gandhinagar. The Bank on which

the BG should be drawn on Bank Guarantee issued by a bank as per list mentioned in GR No.:

FD/MSM/e -file/4/2024/2859/D.M.O of Finance Department, GoG dated 01/05/2025 in the

format set out at Annexure

In case EMD is in the form of a demand draft (the “Demand Draft”) the Authority shall not be

liable to pay any interest on the Bid Security Deposit so made and the same shall be interest free.

Any Bidder who has participated in First Attempt of this RFP and paid the requisite EMD need

not submit their EMD again as their earlier EMD will be considered valid for this Second Attempt

also. They must include a request letter (in place of EMD) sharing the details of their EMD

submitted during first attempt. However, if such EMD has been submitted by them in BG format,

they may need to attach a letter of extension of BG to ensure its validity of 210 days [inclusive of

a claim period of 30 days] from the last date of submission of the Bid.

However all bidders will need to submit full RFP Fee, full technical bid and price bid as per terms

of the RFP during the Second Attempt as well.

5.2. Any Bid not accompanied with a valid EMD, in the acceptable form shall be summarily rejected

by the Authority as being non-responsive and the Price Bid of such Bidders shall not be opened.

5.3. The Earnest Money of the unsuccessful Bidders will be returned by the Authority, without any

interest, as promptly as possible on acceptance of the Bid of the Successful Bidder or when the

Bidding Process is cancelled by the Authority, and in any case within 90 (ninety) days from the

Bid Due Date. Where Earnest Money has been paid by deposit, the refund thereof shall be in the

form of an account payee demand draft in favor of the unsuccessful Bidder(s). Bidders may by

specific instructions in writing to the Authority give the name and address of the person in whose

favour the said demand draft shall be drawn by the Authority for refund, failing which it shall be

drawn in the name of the Bidder and shall be mailed to the address given on the Bid. The Earnest

Money of the Successful Bidder shall be returned, without any interest thereon, upon the

Successful Bidder/ PM-SP signing the PM-SP Agreement and furnishing the Performance

Gandhinagar Municipal Corporation

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

Security in accordance with the provisions of the RFP.

5.4. The Earnest Money deposit shall be forfeited as damages without prejudice to any other right or

remedy that may be available to the Authority under the Bid Documents and/ or under the PM-

SP Agreement, or otherwise, under the following conditions:

i. If a Bidder engages in a corrupt practice, fraudulent practice, coercive practice,

undesirable practice or restrictive practice as specified in this RFP;

ii. If a Bidder withdraws its Bid during the period of Bid validity as specified in this RFP

and as extended by mutual consent of the respective Bidder(s) and the Authority;

iii. In the case of Successful Bidder, if it fails within the specified time limit

a. to sign and return the duplicate copy of LOA;

b. to sign the contract agreement; or

c. to furnish the Performance Security within the period prescribed therefor in the

6.1. Price Bid should be submitted as per format prescribed in Annexure

6.2. Bidders shall set out their Price Quote exclusive GST as specified in Sr. No. 9 of Part I: RFP

7. BID VALIDITY

7.1. The Bid shall remain valid and open for acceptance for a period as specified in the Sr. No.

of Part I – RFP Summary.

7.2. The validity of Bids may be extended by mutual consent of the respective Bidders and the

Authority. If the validity of Bid is extended, the Bidder shall extend the validity of EMD by

such period. A Bidder may refuse the request to extend the Bid validity period without

becoming liable for forfeiture of EMD.

8. FORMAT AND SIGNING OF BID

8.1. The Bidder shall provide all the information sought under this RFP. The Authority will

evaluate only those Bids that are received in the required formats and complete in all

8.2. The Bids must be properly signed all pages of the Bid including printed literature by the

Authorized Signatory (“Authorized Signatory”) as detailed below:

a) by a duly authorized person holding the Power of Attorney, in case Bidder is a

Partnership firm as per the Indian laws.

b) In the case of the Bidders being a Company incorporated under the Indian Companies

Act 1956/2013, the Power of Attorney shall be supported by a Board Resolution in

favour of the person vesting power to the person signing the Bid.

8.3. The Bid shall contain no interlineations, erasures or overwriting except as necessary to

correct errors made by the Bidder, in which case, such corrections shall be initialed by the

person or persons signing the Bid.

Gandhinagar Municipal Corporation

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

8.4. All prices and other information having a bearing on the price shall be written both in

figures and words in the prescribed Bid form. In case of discrepancy, the price given in

words shall be considered.

9. BID SUBMISSION SYSTEM

9.1. Bidders shall submit (i) RFP Fee and EMD (ii) Technical Bid Offline and Online (iii) Price

Bid online only, at the designated location in the n-Procure website.

RFP Fee and EMD

The original copy of the banking instruments of RFP Fee and EMD shall be submitted

physically on or before the specified date and at the location specified in Part I: RFP

Summary. The physical submission in Envelope A shall be titled as “Selection of Project

Management Services Provider for City Bus Services in Gandhinagar”

– RFP Fee and EMD”.

The original copy of the banking instruments of Technical Bid shall be submitted online at

the designated website and physically also on or before the specified date and at the

location specified in Part I: RFP Summary. The physical submission in Envelope B shall be

titled as “Selection of Project Management Services Provider for City Bus Services in

Gandhinagar - Technical Bid”.

Price Bid: The online submissions should be submitted as follows at the designated place on n-

Procure website only. The Price Bid should not be submitted physically or by email or messages.

Any submission of Price bid in physical form or electronic form other that at the designated

location on nprocure website will lead to disqualification of the bid.

Both Envelope A and B above should be placed in single larger envelope titled The Technical

Bids shall be placed in single envelope super scribed “Selection of Project Management

Services Provider for City Bus Services in Gandhinagar” - Technical Bid”.

10. DEADLINE FOR SUBMISSION OF BIDS

10.1. Bid complete in all respects must be submitted by the Bidder as specified in Sr. No. 23 of

Part I: RFP Summary.

10.2. The Authority may, at his discretion, extend the above-mentioned deadline for submission

of Bids by amending the Bid Documents and in that case all rights and obligations of the

Authority and the Bidders previously subject to the original deadline shall thereafter be

subject to the deadline as extended.

10.3. Technical Bid Submission should be through Regd. Post/ Courier/ Speed Post/ Hand

delivery only. Authority shall not be responsible for and shall not take any cognizance of

delay/loss in transit.

10.4. Late Submission:

The Bids received by the Authority after the specified time and date shall not be eligible for

consideration and shall be summarily rejected.

The Authority shall not be responsible for any delay or non-receipt / non- delivery of any

documents/ or technical issues pertaining to online Bids. The Bidder is expected to take its

Gandhinagar Municipal Corporation

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

registration for e-tendering well in time and complete all procedures relating to e-

submission well in time so that there is time for handling any technical glitches. Bidders

who are not familiar with the procedure for online bidding may advantage of training made

available by the e-bidding platform n-Procure. The contact details of (n)Procure are as

n)Code Solutions (A Division of GNFC Ltd. 403, GNFC Info tower, Bodakdev,

Ahmedabad - 380054. India

Sales: 079 - 4000 7323. Support: 079 - 4000 7300 Email: [email protected]

11. MODIFICATION AND WITHDRAWAL OF BIDS

11.1. The Bidder may modify or withdraw his Bid after submission but before the last date and

time fixed for submission of the Bids, provided that the modification or withdrawal, in

writing, is RECEIVED by the Authority prior to the deadline prescribed for submission of

12. BID OPENING

12.1. The Technical Bids of all the Bidders who have submitted their Bids within the specified

date and time shall be opened by the Authority at the time and place specified in the RFP

Summary in the presence of Bidders or their representatives who wish to attend the Bid

opening. In the event of the specified date of Bid opening being declared holiday for the

Authority, the Bids shall be opened at the appointed time and location on the next working

12.2. The Bidder’s name, Bid amendment/ withdrawals, if any, the presence or absence of the

requisite EMD and RFP Fee and such other details as the Authority or his authorized

representative, at his discretion, may consider appropriate will be announced at the time of

Bid opening. The Technical details of the Bids found to be responsive would be scrutinized

12.3. Price Bids shall be opened at a later date and the date and time of opening of Price Bids

shall be intimated to technically qualified Bidders prior to opening of the Price Bids.

13. EVALUATION AND AWARD

13.1. Evaluation of Technical Bid

13.1.1. Tests of responsiveness

1) Prior to evaluation of Technical Bids, the Authority shall determine whether each Bid is

responsive to the requirements of this RFP. A Bid shall be considered responsive only if:

(a) it is received as per the formats prescribed.

(b) it is received by the Bid Due Date including any extension thereof pursuant hereto;

(c) Physical submission of the banking instruments is received as specified in the RFP;

(d) Online submission of the Technical and Price Bids are received as specified in the RFP;

(e) it is accompanied by the Power(s) of Attorney (as per

(f) Annexure 6) in favor of the Authorized signatory;

(g) it contains all the information (complete in all respects) as requested in this RFP and/or

Gandhinagar Municipal Corporation

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

Bid Documents (in formats same as those specified);

(h) it does not contain any condition or qualification; and

(i) it is not non-responsive in terms hereof.

2) The Authority reserves the right to reject any Bid which is non-responsive and no request

for alteration, modification, substitution or withdrawal shall be entertained by the

Authority in respect of such Bid.

3) Evaluation of the Eligibility and Qualification Criteria and document checks of only those

Bidders shall be carried out whose Bids are determined to be responsive.

13.1.2. Assessment of Eligibility Criteria

1) The Authority shall examine and evaluate the Eligibility of each Technical Bid upon

determining its responsiveness as per sub-clause 2.3 above.

2) The Bidder must meet the Bidding Condition and Eligibility Criteria specified in Clause

hereinabove, and have submitted all documents as per Clause 11 hereinabove to qualify for

the next stage of assessment.

3) Assessment of technical Bid of only those Bidders shall be carried out whose Bids are

meeting Eligibility Criteria and submitted all required documents pursuant to sub clause 2)

13.2. Technical Evaluation Criteria

The technical evaluation of the bids shall be carried out based on the parameters specified

hereunder. For the JV bidders, the experience can be showcased by any member of the consortium

/ JV or can be clubbed for both members of JV.

For the purposes of the evaluation, a “Similar Project” shall mean a Project for a state transport

undertaking / transport authority/ any other government organization for Project / Program

Management Services of city bus operations for at least one year during last seven years preceding

the Bid Due Date where the bidder has either been the single service provider or the lead or

principal member if in a consortium.

Sr. No. Parameter

I Relevant Experience and financial capability

Experience in Similar Project/s (as defined above)

A Buses covered in a Single Project

 80 to 100 buses – 4 marks

 101 to 200 buses – 7 marks

 More than 200 buses – 10 marks

Number of Similar Projects (as defined above):

Gandhinagar Municipal Corporation

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

Sr. No. Parameter

 1 Similar Project – 4 marks

 2 Similar Projects – 7 marks

 3 or more Similar Projects – 10 marks

B Bidder Technical Capability

 Quality Certifications (2 marks for each certificate)

o ISO 9001 – 2 marks

o ISO 27001 – 2 marks

o CMMI 1-3 – 2 marks

(copies of certificates to be submitted)

 Having experience of (a) implementing IT enabled Concession

Management System for state transport undertakings / Government

transport authorities in Similar Projects OR (b) developing and

implementing data analytics-based operational monitoring systems

for STUs or government transport authorities, including

dashboards, MIS, and performance management tools which must

be operational or completed within last seven years of Last Date of

RFP Submission. (Copy of the contracts/work orders to be

o 1 Similar Project – 7 marks

o 2 Similar Projects – 14 marks

o 3 or more Similar Projects – 21 marks

2 Bidder Financial Capability: Minimum Average Annual Turnover

during last three financial years

 At least Rs. 10 crores and up to Rs. 50 crores – 5 marks

 More than Rs. 50 crores and up to Rs. 90 crores – 7 marks

 More than Rs. 90 crores – 10 marks

3 Proposed Project Team* (Please attach Resume)

 Team Leader – 5 marks (Resident Team Leader as per Annexure

 Contract Management Expert -

 Transport Policy / Transport Planning Expert – 5 marks (Transport

Planner as per Annexure 10)

 ITS Expert – 5 marks (ITS Engineer as per Annexure 10)

Gandhinagar Municipal Corporation

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

Sr. No. Parameter

4 Technical Proposal and Presentation/ Demonstration

 Technical proposal - Adequacy of the proposed work plan and

methodology in responding to the scope of work, setting out

understanding and appreciation of the scope of work and

implementation approach

 Presentation of Technical Proposal and Demonstration of

Concession Management System OR Data analytics–based

operational monitoring systems for STUs, city or government

transport authorities, including dashboards, MIS, and performance

management tools.

*Full marks will be given if meeting minimum qualifications as per Annexure 10. Please attach resume.

The marks scored by the Bidders in the above Technical Evaluation criteria shall be the Technical Score

(TS) of the Bidders. The Bidders getting a Technical Score of minimum 60 marks shall only be

considered for opening and evaluation of their Price Bids (“Technically Qualified Bidders”).

13.3. Opening and Evaluation of Price Bid

13.3.1. The date and time for opening of Price Bids shall be communicated to the Technically

Qualified Bidders. The Authority shall not entertain any query/ clarification from

Bidders who fail to qualify at any stage of the bidding process. The Price Bids of the

Technically Qualified Bidders shall be opened in the presence of the representative of

the Technically Qualified Bidders who choose to be present.

13.3.2. The quotations contained in the Price Bid shall be announced separately.

13.3.3. The Bidder quoting lowest Price Quote shall be given a Financial Score (FS) of

The Financial Score of other Bidders shall be calculated based on the following formula:

FS of the Bidder = 100 x Pmin/ PBidder, in which “FS” is the Financial Score; Pmin” is the

lowest Price Quote, and PBidder is the Price Quote of the respective Bidder.

13.3.4. Award Criteria:

Each Bidder shall be assigned a Composite Score based on the formula given below:

Composite Score of the Bidder = (TS x 0.80) + (FS x 0.20)

The Bidder achieving highest Composite Score shall be declared the Selected Bidder and

considered for award of the Project.

13.3.5. In the event that two or more Bidders score same Composite Score (the “Tie Bidders”),

the Bidder having highest Technical Score shall be declared as the Selected Bidder.

13.3.6. The Selected Bidder may, if necessary, be invited for negotiations and re-confirming

the obligations of the PM-SP under this RFP.

14. CLARIFICATION OF BIDS

Gandhinagar Municipal Corporation

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

14.1. To facilitate evaluation of Bids, the Authority may, at its sole discretion, seek clarifications

from any Bidder regarding its Bid. Such clarification(s) shall be provided within the time

specified by the Authority for this purpose. Any request for clarification(s) and all

clarification(s) in response thereto shall be in writing.

14.2. If a Bidder does not provide clarifications sought under this above within the prescribed

time, its Bid shall be liable to be rejected. In case the Bid is not rejected, the Authority may

proceed to evaluate the Bid by construing the particulars requiring clarification to the best

of its understanding, and the Bidder shall be barred from subsequently questioning such

interpretation of the Authority.

14.3. The Authority reserves the right to inspect/visit the premises/offices of the Bidder to

ascertain the Bidder’s eligibility & his fulfilling the qualification criteria etc. as and when

required during evaluation of Bids.

15. VERIFICATION AND DISQUALIFICATION

(i) The Authority reserves the right to verify all statements, information and documents submitted

by the Bidder in response to the RFP and the Bidder shall, when so required by the Authority,

make available all such information, evidence and documents as may be necessary for such

verification. Any such verification or lack of such verification, by the Authority, shall not relieve

the Bidder of its obligations or liabilities hereunder nor will it affect any rights of the Authority

(ii) The Authority reserves the right to reject any Bid and/or appropriate the EMD if:

 at any time, a material misrepresentation in terms of misleading or false

representation is made or uncovered, or

 The Bidder is blacklisted/barred by any Government Agency.

 In case of a fraudulent Bid, the Bidder is found to be involved in fraudulent and corrupt

practice as per Clause 24 of Part II of the RFP.

 In case the Bidder has a Conflict of Interest as per Clause 30 of Part II of the RFP.

 a Bidder makes an effort to influence the Authority in its decisions on the Evaluation

process/Selection process.

 while evaluating the Bid, if it comes to the Authority’s knowledge expressly or implied, that

some Bidders may have compounded in any manner whatsoever or otherwise joined to form

an alliance resulting in distorting competitive price discovery or delaying the processing of

 A Bidder who submits or participates in more than one Bid under this RFP.

Such misrepresentation/ improper response/blacklisting shall lead to the disqualification of the

Bidder. If such disqualification/rejection occur after the Bids have been opened and the Selected

Bidder gets disqualified/rejected, then Authority reserves the right to:

a) invite the next ranked Bidder for negotiation or annul the bidding process or

b) take any such measure as may be deemed fit in the sole discretion of the Authority, including

annulment of the Bidding Process.

In case it is found during the evaluation of Bids or at any time before signing of the Contract or

after its execution and during the period of subsistence thereof, that one or more of the Eligibility

Gandhinagar Municipal Corporation

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

or Qualification Criteria/conditions have not been met by the Bidder, or the Bidder has made

material misrepresentation or has given any materially incorrect or false information, the Bidder

shall be disqualified forthwith if not yet appointed as the PM-SP either by issue of the LOA or

entering into of the PM-SP Agreement, and if the Selected Bidder has already been issued the

LOA or has entered into the PM-SP Agreement, as the case may be, the same shall,

notwithstanding anything to the contrary contained therein or in this RFP, be liable to be

terminated, by a communication in writing by the Authority to the Selected Bidder or the PM-SP

, as the case may be, without the Authority being liable in any manner whatsoever to the Selected

Bidder or the PM-SP. In such an event, the Authority shall be entitled to forfeit and appropriate

the EMD or Performance Security, as the case may be, without prejudice to any other right or

remedy that may be available to the Authority under the RFP and/or the PM-SP Agreement.

16. NOTIFICATION OF AWARD

16.1. After negotiation, prior to the expiry of the period of Bid validity, the Authority shall notify

the Selected Bidder as the Successful Bidder, by issuance of a Letter of Award (the “LOA”),

in duplicate, by the Authority to the Successful Bidder and the Successful Bidder shall,

within 7 (seven) days of the receipt of the LOA, sign and return the duplicate copy of the

LOA in acknowledgement thereof. In the event the duplicate copy of the LOA duly signed

by the Successful Bidder is not received by the stipulated date, the Authority may, unless it

consents to extension of time for submission thereof, appropriate the EMD of such

Successful Bidder as Damages on account of failure of the Successful Bidder to

acknowledge the LOA, and the next eligible Bidder may be considered. The Letter of Award

shall stipulate the sum of quoted fee and performance security which the PM-SP shall

pay/furnish to the Authority.

17. AUTHORITY RIGHT TO ACCEPT ANY BID AND TO REJECT ANY OR ALL BIDS

17.1. Notwithstanding anything contained in this RFP, the Authority reserves the right to accept

or reject any Bid and to annul the selection process and reject all Bids, at any time without

any liability or any obligation for such acceptance, rejection or annulment, and without

assigning any reasons thereof.

18. PERFORMANCE SECURITY

18.1. The Successful Bidder shall within 10 days of the date of issue of Letter of Award (LOA)

and in terms thereof furnish to the Authority a Performance Security in the form of an

unconditional and irrevocable bank guarantee as specified in RFP Summary in as per format

provided in the Annexure

19. SIGNING AND ACCEPTANCE OF LETTER OF AWARD AND PM-SP AGREEMENT

19.1. Upon submission of acknowledgement of ‘Letter of Award’ and the Performance Security

to the Authority, the Successful Bidder shall sign the PM-SP Agreement in the format

prescribed and submit to the Authority such signed Agreement within seven working days

or such other period as the Authority may at its sole discretion permit. Such Agreement

shall be signed by both the parties before expiry of the Bid validity period. The Successful

Bidder shall get the correct amount of stamp duty paid, at Gandhinagar in accordance with

the applicable law, and submit the same in two copies duly stamped and executed within

period stipulated by GMC. The Authority shall return one copy duly sealed and signed as a

token of acceptance of contract agreement. Stamp duty in respect of the contract shall be

paid by the Successful Bidder.

20. AWARD OF BUSES FOR PROJECT MANAGEMENT SERVICES

20.1. Upon signing of the Agreement between the PM-SP and the Authority, the Authority will

Gandhinagar Municipal Corporation

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

begin the process of allotment of buses to the PM-SP. Only such buses as are allotted to the

PM-SP through a formal process will be considered contracted buses for the purpose of

provision of Services.

21. PAYMENT TERMS

21.1. The Authority shall make the payment in accordance with the RFP Summary and

particularly the PM-SP Agreement.

22. CORRUPT & FRAUDULENT PRACTICES

22.1. Bidders are expected not to indulge in any corrupt and fraudulent practice. They are

expected to observe the highest standard of ethics during the bidding process and execution

of the contract. In pursuance of this policy, following definitions are relevant: -

i. “corrupt practice” means the offering, giving, receiving or soliciting of anything of

value to influence the action of a public official in the procurement/ Bidding process

or in contract execution; and

ii. “fraudulent practice” means a misrepresentation of facts in order to influence a

procurement/ Bidding process or the execution of a contract to the detriment of the

Authority, and includes collusive practice among Bidders (prior to or after Bid

submission) designed to establish Bid prices at artificial non-competitive levels and

to deprive the Authority of the benefits of free and open competition;

22.2. If it is found that Bidder (s) had engaged in corrupt/fraudulent practice in securing and

executing the contract, the Authority reserves the right:

(a) Not to award contract to such Bidder,

(b) To cancel the contract, if already awarded. In case of cancellation, the Authority shall

be entitled to recover from the Bidder/PM-SP the amount of any loss arising from such

cancellation in accordance with the provisions of the Bid Documents. The Authority

shall also have the right to forfeit the performance bank guarantee of such Bidder, and

(c) To ban the business dealing with the Bidder who engaged in such practices either

indefinitely or for a specified period of time.

23. SITE VISIT AND VERIFICATION OF INFORMATION

23.1. Bidders are encouraged to submit their respective Bids after visiting the Authority’s Office

and ascertaining for themselves the project details, availability and condition of passenger

traffic, location, availability of power, fare and its sensitivity, applicable laws and

regulations, and any other matter considered relevant by them.

23.2. It shall be deemed that by submitting a Bid, the Bidder has:

(a) made a complete and careful examination of the Bid Documents;

(b) received all relevant information requested from the Authority;

(c) accepted the risk of inadequacy, error or mistake in the information provided in the

Bid Documents or furnished by or on behalf of the Authority relating to any of the

matters referred to in Clause 24.1 above;

(d) satisfied itself about all matters, things and information including matters referred

Gandhinagar Municipal Corporation

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

to in Clause 24.1 hereinabove necessary and required for submitting an informed

Bid, execution of the contract in accordance with the Bid Documents and

performance of all of its obligations thereunder;

(e) acknowledged and agreed that inadequacy, lack of completeness or incorrectness of

information provided in the Bid Documents or ignorance of any of the matters

referred to in Clause 24.1 hereinabove shall not be a basis for any claim for

compensation, damages, extension of time for performance of its obligations, loss

of profits etc. from the Authority, or a ground for termination of the Contract

Agreement by the PM-SP;

(f) acknowledged that it does not have a Conflict of Interest; and

(g) agreed to be bound by the undertakings provided by it under and in terms hereof.

23.3. The Authority shall not be liable for any omission, mistake or error in respect of any of the

above or on account of any matter or thing arising out of or concerning or relating to RFP

or the Bidding Process, including any error or mistake therein or in any information or data

given by the Authority.

24. REJECTION OF BIDS

24.1. Notwithstanding anything contained in this RFP, the Authority reserves the right to reject any

Bid and to annul the bidding process and reject all Bids at any time without any liability or any

obligation for such acceptance, rejection or annulment, and without assigning any reasons

24.2. The Authority reserves the right not to proceed with the bidding process at any time, without

notice or liability, and to reject any Bid without assigning any reasons.

25.1. Information relating to the examination, clarification, evaluation and recommendation for the

Bidders shall not be disclosed to any person who is not officially concerned with the process

or is not a retained professional advisor advising the Authority in relation to, or matters arising

out of, or concerning the bidding process. The Authority will treat all information, submitted

as part of the Bid, in confidence and will require all those who have access to such material to

treat the same in confidence. The Authority may not divulge any such information unless it is

directed to do so by any statutory entity that has the power under law to require its disclosure

or is to enforce or assert any right or privilege of the statutory entity and/ or the Authority or

as may be required by law or in connection with any legal process.

26. CORRESPONDENCE WITH THE BIDDER

26.1. Save and except as provided in this RFP, the Authority shall not entertain any correspondence

with any Bidder in relation to acceptance or rejection of any Bid.

27. CONFLICT OF INTEREST

27.1. A Bidder shall not have a conflict of interest (the “Conflict of Interest”) that affects the

bidding process. Any Bidder found to have a Conflict of Interest shall be disqualified.

In the event of disqualification, the Authority shall be entitled to forfeit and appropriate the

Earnest Money Deposit or Performance Security, as the case may be, as mutually agreed genuine

pre-estimated loss and damage likely to be suffered and incurred by the Authority and not by way

of penalty for, inter alia, the time, cost and effort of the Authority, including consideration of such

Gandhinagar Municipal Corporation

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

Bidder’s Bid (the “Damages”), without prejudice to any other right or remedy that may be

available to the Authority under the Bid Documents and/ or the PM-SP Agreement or otherwise.

Without limiting the generality of the above, a Bidder may be considered to have a Conflict of

Interest that affects the Bidding Process, if:

(i) the Bidder, its member or Associate (or any constituent thereof) and any other Bidder, its

member or any Associate thereof (or any constituent thereof) have common controlling

shareholders or other ownership interest; provided that this disqualification shall not apply in

cases where the direct or indirect shareholding of a Bidder, its member or an Associate thereof

(or any shareholder thereof having a shareholding of more than 10% (ten per cent) of the paid up

and subscribed share capital of such Bidder, its member or Associate, as the case may be) in the

other Bidder, its member or an Associate thereof, is less than 10% (ten per cent) of the subscribed

and paid up equity share capital thereof; provided further that this disqualification shall not apply

to any ownership by a bank, insurance company, pension fund or a public financial institution

referred to in section 4A of the Companies Act, 1956. For the purposes of this Clause 30.1,

indirect shareholding held through one or more intermediate persons shall be computed as

follows: (aa) where any intermediary is controlled by a person through management control or

otherwise, the entire shareholding held by such controlled intermediary in any other person (the

“Subject Person”) shall be taken into account for computing the shareholding of such controlling

person in the Subject Person; and (bb) subject always to sub-clause (aa) above, where a person

does not exercise control over an intermediary, which has shareholding in the Subject Person, the

computation of indirect shareholding of such person in the Subject Person shall be undertaken on

a proportionate basis; provided, however, that no such shareholding shall be reckoned under this

sub-clause (bb) if the shareholding of such person in the intermediary is less than 26% of the

subscribed and paid up equity shareholding of such intermediary; or

(ii) a constituent of such Bidder is also a constituent of another Bidder; or

(iii) such Bidder receives or has received any direct or indirect subsidy, grant, concessional loan or

subordinated debt from any other Bidder, or has provided any such subsidy, grant, concessional

loan or subordinated debt to any other Bidder; or

(iv) such Bidder has the same legal representative for purposes of this Bid as any other Bidder; or

(v) such Bidder, its member or any Associate thereof, has a relationship with another Bidder, or any

Associate thereof, directly or through common third party/ parties, that puts either or both of them

in a position to have access to each other’s information about, or to influence the Bid of either or

(vi) such Bidder, its member or any Associate thereof has participated as a consultant to the Authority

in the preparation of any documents, design or technical specifications of the Project.

27.2. Bidder shall be liable for disqualification and forfeiture of EMD if any legal, financial or technical

adviser of the Authority in relation to the Project is engaged by the Bidder, its member or any

Associate thereof, as the case may be, in any manner for matters related to or incidental to such

Project during the bidding process or subsequent to the

(i) issue of the LOA or (ii) execution of the PM-SP Agreement. In the event any such adviser is

engaged by the Successful Bidder or PM-SP, as the case may be, after issue of the LOA or

execution of the contract agreement for matters related or incidental to the Project, then

notwithstanding anything to the contrary contained herein or in the LOA or the contract agreement

and without prejudice to any other right or remedy of the Authority, including the forfeiture and

appropriation of the EMD or Performance Security, as the case may be, which the Authority may

have thereunder or otherwise, the LOA or the contract agreement, as the case may be, shall be

liable to be terminated without the Authority being liable in any manner whatsoever to the

Successful Bidder or PM-SP for the same. For the avoidance of doubt, this disqualification

Gandhinagar Municipal Corporation

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

shall not apply where such adviser was engaged by the Bidder, its Associate in the past but its

assignment expired or was terminated 6 (six) months prior to the date of issue of RFP for the

Project. Nor will this disqualification apply where such adviser is engaged after a period of

(three) years from the date of execution of the Contract Agreement.

28. NO PARTNERSHIP

28.1. Nothing contained in the RFP shall be construed or interpreted as constituting a partnership

between the Parties. Neither Party shall have any authority to bind the other in any manner

29. MISCELLANEOUS

29.1. The bidding process shall be governed by, and construed in accordance with, the laws of India

and the Courts at Gandhinagar, Gujarat shall have exclusive jurisdiction over all disputes arising

under, pursuant to and/ or in connection with the Bidding Process.

29.2. The Authority, in its sole discretion and without incurring any obligation or liability, reserves

the right, at any time, to;

a. suspend and/ or cancel the Bidding Process and/ or amend and/ or supplement the Bidding Process

or modify the dates or other terms and conditions relating thereto;

b. consult with any Bidder in order to receive clarification or further information;

c. retain any information and/ or evidence submitted to the Authority by, on behalf of, and/ or in

relation to any Bidder; and/ or

d. Independently verify, disqualify, reject and/ or accept any and all submissions or other

information and/ or evidence submitted by or on behalf of any Bidder.

29.3. It shall be deemed that by submitting the Bid, the Bidder agrees and releases the Authority, its

employees, agents and advisers, irrevocably, unconditionally, fully and finally from any and all

liability for claims, losses, damages, costs, expenses or liabilities in any way related to or arising

from the exercise of any rights and/ or performance of any obligations hereunder, pursuant

hereto and/ or in connection with the Bidding Process and waives, to the fullest extent permitted

by applicable laws, any and all rights and/ or claims it may have in this respect, whether actual

or contingent, whether present or in future.

Gandhinagar Municipal Corporation

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

Part III: Project Management Services Agreement

This contract (hereinafter called the “Contract/PM-SP Agreement/ Agreement”) is made on

the day of the month of ,202_, between, on one

hand, the Gandhinagar Municipal Corporation, having it’s registered office at Pandit Dindayal

Upadhyay Bhavan, Behind Fire Station, Sector-17, Gandhinagar, 382016, hereinafter called the

“Authority” or “GMC” which expression shall include their respective successors and assigns,

unless the context otherwise requires) and, on the other hand, M/s , a [ ............constitution

of successful Bidder] having it’s registered office at

(hereinafter called the

“PM-SP” which expression shall include their respective successors and permitted assigns).

A. The Authority vide its Request for Bid, dated (“RFP”) issued for

Selection of Project Management Services Provider for City Bus Services in Gandhinagar, as

per the Good Industry Practices, specifications and performance standards, and scope of work

as set out in the RFP and this PM-SP Agreement Gandhinagar(hereinafter called the “Project”);

B. Pursuant to the evaluation of the Bids received pursuant to the RFP, the Authority accepted the

Bid submitted by M/s and

issued a Letter of Award no. , to PM-SP, requiring inter alia the

execution of the Contract and furnishing the Performance Security (defined below);

C. Subsequently, the Successful Bidder has in terms of the LOA and as per the RFP, furnished to the

Authority a performance security by way of an unconditional and irrevocable bank guarantee

bearing Number , dated issued by

_______________________ {Nationalized/Scheduled bank} bank in India for an amount

equivalent to Rupees [Amount in Words] in favor

of “ , Gandhinagar Municipal Corporation” cashable/payable at Gandhinagar, and

having validity until expiry of three months period after the expiry of term of PM-SP Agreement

(“Performance Security”).

D. Pursuant to the furnishing of Performance Security by the PM-SP in terms letter of award and

fulfilling all other terms thereof, the Authority hereby agrees for the implementation of the Project

by the PM-SP on the terms, conditions and covenants hereinafter set forth in this Contract.

Now, therefore, in consideration of the foregoing and the respective covenants and agreements

set forth in this PM-SP Agreement, the receipt and sufficiency of which is hereby acknowledged,

and intending to be legally bound hereby, the Parties hereto hereby agree as follows:

The following documents attached hereto shall be deemed to form an integral part of this Contract:

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

1. This Agreement along with all Annexure hereto.

2. RFP in its entirety including all its parts/sections, annexure, corrigendum and Addendums thereto.

3. Letter of Acceptance (LOA) no. issued on

4. Any relevant correspondence between the two parties that the signatories have agreed to include

as part of the Contract for validating and clarifying any points in the Contract or by way of revised

or improved understanding of any terms of the Contract as appended herein.

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

1. DEFINITIONS AND INTERPRETATION

1.1. In the Contract, the capitalized terms not defined herein and defined in the RFP shall have the

meaning ascribed thereto therein and the capitalized terms expressly defined herein, unless the

context otherwise requires, shall have the following meanings hereinafter respectively ascribed

a. “Applicable Law” means all the laws, acts, ordinances, rules, regulations, notifications,

guidelines or bye-laws, in force and effect, as of the date hereof and which may be promulgated

or brought into force and effect hereinafter in India, including judgments, decrees, injunctions,

writs or orders of any court of record, as may be in force and effect during the subsistence of this

Contract, including without limitation those laws/regulations set out at point no. 20 of the RFP

Summary and applicable to the Project;

b. “Applicable Clearances” means all clearances, permits, no-objection certifications, exemptions,

authorisations, consents and approvals required to be obtained or maintained under Applicable

Law, in connection with the Project during the subsistence of the PM-SP Agreement.

c. "Authority" or “GMC” means the Gandhinagar Municipal Corporation [including without

limitation its authorized representatives] or its successors and assigns including a Special Purpose

Vehicle of GMC.

d. “Buses” means buses of different specification deployed by GMCa s specified in Sr. No. 6 of

Part I: RFP Summary.

e. “Contract Period” or “Agreement Period” shall mean period commencing from date of

execution of the Agreement until expiry of concession agreements signed by GMC with bus

operators for the electric buses, unless terminated earlier.

f. “Fare Collection Agency” means the agency selected by the Authority to provide fare collection

related services including procurement, supply, operation and maintenance of integrated fare

collection system, collection of fare and depositing the same into the Designated Bank Account.

g. "Government” means the ‘Government of Gujarat (GoG) or “Government of India (GOI)” as

is relevant in the context;

h. “Good Industry Practice” shall mean the exercise of that degree of skill, diligence, prudence

and foresight in compliance with the undertakings and obligations under this Contract which

would reasonably and ordinarily be expected of a skilled and an experienced person

engaged in the implementation, operation and maintenance or supervision or monitoring thereof

of any of them of a project similar to that of the Project.

i. "Letter of Award" or “Letter of Acceptance” means the letter issued by the Authority to the

Successful Bidder, conveying the acceptance of its Bid;

j. “Material Change” means a material adverse effect of any act or event on the ability of either

Party to perform any of its obligations under and in accordance with the provisions of this Contract

and which act or event causes a material financial burden or loss to either Party.

k. "PM-SP” shall have the meaning as ascribed thereto in the array of parties in the Recitals above;

l. “Project” shall have the meaning as ascribed thereto in Recital A hereof

m. “Performance Security” shall have the meaning ascribed thereto at Recital C hereof

n. “RFP”shall have the meaning ascribed thereto in Recital A hereof;

o. “RTA” means Regional Transport Authority, Gujarat.

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

p. “Remedial Period” means time period provided to remedy the beach/default as per terms of

Contract. The details meaning is specified in clause 17.1.1 of the Agreement.

q. “Service Charge” or “ Monthly Service Charge” shall mean the charges payable by the

Authority to the PM-SP on monthly basis, in consideration of the services rendered by PM-SP in

terms hereof towards implementation of the Project; provided however that PM-SP shall be

eligible for such variable payment only in relation to such Buses forming part of and functional

under the Project in terms hereof; provided further that the Service Charge shall be subject to

escalation w.e.f 1st April of each year (starting April 1, 2027) by applying the following formula:

where Rn is the adjusted Service Charges; R0 is the Service Charges for the period prior to

CPIn= Consumer Price Index for Industrial Labour for Gandhinagar City published by Labour

Bureau of India for the month of April in the current year for which revision shall be desired;

CPIo= Consumer Price Index for Industrial Labour for Gandhinagar City published by Labour

Bureau of India for the month of April in the previous year immediately preceding to the year

for which revision shall be desired.

r. “Third Party” means any Person other than Authority and the PM-SP.

1.2. Terms and expression not herein defined shall have the meanings assigned to them in the Indian

Sale of Goods Act, 1930 (as amended) or the Indian Contract Act, 1872 (as amended) or the

General Clauses Act, 1897 (as amended) as the case may be.

2. APPOINTMENT OF PM-SP

2.1. Appointment of PM-SP

Subject to the PM-SP complying with the terms of this Contract and undertaking implementation

of the Project in accordance with the terms and conditions of this Contract, Authority hereby

appoints and awards to the PM-SP and the PM-SP hereby accepts its appointment to undertake

the Project in accordance with the terms of this Contract and subject to Applicable Laws.

2.2. Undertaking

In consideration of the rights, privileges and benefits conferred upon the PM-SP, and other good

and valuable consideration expressed herein, the PM-SP hereby accepts the PM-SP Contract and

agrees and undertakes to perform/discharge all of its obligations in accordance with the provisions

3. SCOPE OF WORK

The following shall be the Scope of Work for the PM-SP

A. Program Level Services

i. Overall Project Management Support

 Assist GMC in planning, coordination, and implementation of the city bus system.

 Provide program-level oversight for all concessionaire-led operations.

 Ensure compliance with performance standards and contractual obligations.

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

ii. Operation Management & Monitoring

 Monitor daily bus operations, schedules, and service reliability.

 Track performance indicators and ensure adherence to service benchmarks.

 Provide operational reports and recommendations for service optimization.

iii. Contract Management & Performance Monitoring

 Oversee operators/ service provider’s contracts for fare collection and bus operations.

 Monitor compliance with Bus Operator’s and Fare Collection Agency’s agreements.

 Report deviations and recommend corrective actions.

 Support GMC in dispute resolution and enforcement of penalties/liquidated

B. Field Services (Revenue Protection & Ground Monitoring)

 Deploy mobile teams of field checkers for on-ground monitoring.

 Conduct random inspections to ensure fare compliance and reduce revenue leakage.

 Capture incidents/infractions and report to GMC for corrective measures.

C. IT Enabled Concession Management Services

i. Application Software for Concession Management System (CMS)

 Develop and deploy CMS software for integrated concession management.

 Ensure scalability and compliance with GMC’s operational needs.

ii. Integration with Existing Systems

 Integrate CMS with Vehicle Tracking System (VTS) and Automatic Fare Collection

 Enable seamless data exchange across IT platforms.

iii. Unified Master Data Management

 Create and update master data for routes, schedules, buses, drivers, conductors,

depots, and bus stops.

 Maintain consistency across IT systems.

iv. Staff Mobile Application

 Provide mobile app for capturing infractions, incidents, and operational issues.

 Enable real-time reporting and monitoring.

v. Hosting & Infrastructure

 Host CMS application software on secure servers.

 Ensure uptime, data security, and disaster recovery protocols.

vi. MIS & KPI Reporting

 Generate Management Information System (MIS) reports.

 Provide Key Performance Indicator (KPI) dashboards for GMC decision-making.

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

4.1. The whole Contract is to be executed in the approved, substantial and workmanlike manner, to

the entire satisfaction of the Authority, who both personally and by his deputies, shall have full

power, at every stage of progress, to inspect the services of the PM-SP. The Authority shall have

full powers to check, monitor, demand any records from any of the PM-SP personnel.

4.2. The PM-SP shall not be allowed to sub contract any part its services without prior written consent of

4.3. This Agreement shall be transferable by GMC to such Special Purpose Vehicle (SPV) being

established by GMC for managing and operating Public Transport Services in Gandhinagar

through assignment or novation at the sole discretion of GMC and the PM-SP is required to

honour such an arrangement.

5. PERFORMANCE SECURITY

5.1. For securing the due and faithful performance of the obligations of the PM-SP under this

agreement, during the Contract Period, the PM-SP, has in terms of the RFP and letter of award

furnished to the Gandhinagar Authority as specified in Sr. No. 16 of Part I: RFP Summary. The

required Performance Security, the receipt & veracity of which, is hereby acknowledged by the

5.2. The Authority shall be entitled to forfeit and appropriate the amount of the Performance Security

in whole or in part:

 In the event of the PM-SP Event of Default specified this Agreement, if such default is not cured

with the remedial period as provided in Clause 17of the Agreement.

 In case Liquidated Damages [as provided in Clause 14 of this Agreement] payable by PM-SP

cannot be set off against monthly payment due in terms hereof, Authority may in its sole discretion

recover such damages, by way of appropriation of Performance Security.

 If the PM-SP fails to purchase, renew and maintain in full force and effect, any or all of the

insurances required under the Contract as per provisions of Clause 8 of this Agreement.

5.3. Upon such encashment and appropriation from the Performance Security, the PM-SP shall, within

15 (fifteen) days replenish, in case of partial appropriation, to its original level the Performance

Security and in case of appropriation of entire Performance Security to provide a fresh

Performance Security and the PM-SP shall, within the time so granted replenish or furnish to the

Authority a fresh Performance Security as aforesaid, failing which the same shall constitute a PM-

SP Event of Default and entitle Authority to terminate this Contract in terms hereof.

5.4. The PM-SP shall keep the Performance Security valid and in full force and effect at all times as

provided in the RFP Summary (“the Validity Period”). This is an essential condition of the

Contract and the failure to maintain the Performance Security in accordance with the provisions

hereof shall constitute as PM-SP Event of Default and shall entitle the Authority to terminate this

Contract in accordance with the provisions hereof.

5.5. On the performance and completion of the Contract by expiry of its term in all respects the

Performance Security shall be returned to the PM-SP without any interest, provided the PM-SP

is not in default of the terms hereof and there are no outstanding dues of the Authority with the

6. COMMENCEMENT OF OPERATION

6.1. The PM-SP shall be required, within a period of 60 days (“Establishment Period”) prior to

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

commencement of bus services, from the date of signing of the PM-SP Agreement, to undertake

 Deployment of the Project Management Unit (PMU) team as per Annexure 10;

 Recruitment, training, and induction of PM-SP staff for Project Management, contract

monitoring, ITMS operations, and field services;

 Establishment of systems and processes for concession management, including integration

of the Concession Management System (CMS) with existing Vehicle Tracking System

(VTS) and Automatic Fare Collection System (AFCS);

 Creation and validation of unified master data (routes, schedules, buses, depots, staff,

 Hosting and commissioning of application software, MIS dashboards, and KPI reporting

 Operational readiness activities required to support GMC in the rollout of bus services.

6.2. On receipt of notice from the PM-SP regarding completion of its obligations under Clause 6.1,

the Authority shall inspect or cause to be inspected the PM-SP facilities, systems, and manpower

deployment to determine conformity with Good Industry Practice, functional specifications, and

performance standards.

 If satisfied, the Authority shall issue a Completion Certificate to the PM-SP.

 If obligations are not fulfilled within the Establishment Period, the Authority may, at its

sole discretion, extend the time for completion or elect to terminate the Contract.

 In case of termination, the Authority shall be entitled to forfeit the Performance Security

without prejudice to its other rights and remedies.

6.3. The date (falling on or before the expiry of the Establishment Period) on which the Authority

issues the Completion Certificate to the PM-SP, confirming among others:

 Deployment of PMU staff as per qualification criteria;

 Commissioning of CMS application software and integration with VTS/AFCS;

 Availability of MIS/KPI reporting framework;

shall be deemed to be the Commercial Operation Date (“COD”) for the Project.

7.1. Insurance during the Contract Period:

The PM-SP shall, with effect from the date of signing of Agreement, at its cost and expense,

effect, purchase and maintain all/any insurances for its staff and equipment as may be required

by the Applicable Laws, reasonably be considered necessary and prudent in accordance with

good industry practices, during the Contract Period.

8. PAYMENTS TO THE PM-SP

8.1. Monthly Service Charge: The Authority shall, in consideration of the services rendered by the

Project Management Services Provider (PM-SP) under this Agreement, pay to the PM-SP the

Monthly Service Charges as quoted in the Price Bid and agreed in the PM-SP Agreement post

 Payments shall be made in respect of total buses which are part of the Project.

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

 The Monthly Service Charges shall be subject to annual escalation in April of each year,

provided the first such escalation shall occur not before April 1, 2027, calculated as per the

Consumer Price Index (CPI) formula set out in the RFP Summary.

8.2. Payment Procedure

A. Invoice Submission The PM-SP shall submit monthly invoices in the format and with the

supporting documents as desired by the Authority.

B. Authority’s Payment The Authority shall, subject to reconciliation and deduction of

applicable damages (if any), pay to the PM-SP the Monthly Service Charges within fifteen (15)

working days from the date of submission of invoice.

 Deductions may be applied for TDS and non-performance or breach of service standards, in

accordance with Annexure 12 (Liquidated Damages).

 The fixed service charges for Part A, Part B and Part C represented in A(a), B (c ) and C(d) will

be paid irrespective of the number of Buses operated. The other variable bus linked parts will

be based on the actual number of buses operated by arriving at pro-rata value per bus per month

and multiplying with number of buses actually deployed during the month.

 Payment shall begin from the date of deployment of staff for Fixed Part and from date of actual

start of operations for Variable bus linked services.

C. Taxes and Duties Goods and Services Tax (GST) may be charged over and above the Monthly

Service Charges and shall be payable by the Authority in accordance with prevailing laws.

9. RESPONSIBILITIES AND OBLIGATIONS OF THE PM-SP

The role of Project Management Services Provider (PM-SP) shall include scope of Project

Management services as set out below:

(a) Program Level Services (details in Section 9.1)

(b) Field Services for the Revenue Protection and Ground Operation Monitoring Services (details in

(c) IT enabled Concession Management Services (details in Section 9.3)

In order to provide aforesaid services, manpower deployment plan is detailed in Annexure

Annexure 11 contains the roles and responsibilities of resources deployed under program level

It may also be mentioned that manpower deployed under Project Management Services includes

manpower required to perform listed Project Management activities to support Concession

Management System (CMS) related tasks. CMS services under this scope envisages integrated

and unified master data for routes, schedules, buses, drivers, conductors, devices, bus stops,

depots etc., which will flow to all sub systems namely Automatic Vehicle Location System

(AVLS), Automatic Fare Collection System (AFCS), mobile app etc.

Detailed scope of services in respect of the above has been provided hereunder.

9.1. Program-level services:

Program level services would consist of following support:

(a) Overall Project Management support (details in Section 9.1.1)

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

(b) Operation Management and Monitoring (details in Section 9.1.2)

(c) Contract Management and Performance Monitoring Services (details in Section 9.1.3)

Detailed scope of services in respect of the above have been provided in the sub-sections below:

9.1.1. Overall Project Management support

The PM-SP will act as a Program Manager on behalf of GMC for the provide overall Project

Management support of city bus system in Gandhinagar. The role of PM-SP is listed below:

(a) Overall Project Management

(b) Suggest best practices for operation management and improvement in ridership

(c) Policy consultation & inputs to GMC

(d) Strategic inputs to GMC for enhancing operational efficiencies and consumer satisfaction

(e) Inputs to GMC for contractual, technical, legal, statutory and commercials aspects related to the

(f) Inputs to GMC for technological aspects, new initiatives

(g) Inputs to GMC for capacity building.

(h) Inputs to GMC for taking steps to enhancing non-operating revenue

(i) To perform any other activity relating to aforementioned tasks

(j) To train city staff and develop SOPs and manuals.

(k) P repare transition, handover, and documentation plans at end of contract period.

9.1.2. Operation Management and Monitoring

The role of PM-SP for operation management and monitoring shall be as set out below:

(a) Assist in preparation of fare structure and fare chart, including fares for concession service as per

Government rules and stipulations.

(b) Advise on physical and fare integration with other modes of transport and advise on nature of

agreements that GMC may need to enter with them to provide integrated services.

(c) Overall operation management and monitoring of the city bus service of GMC under the gross

cost model of operation.

(d) To coordinate, interact with and advise bus operators, conductor agency(ies), other stakeholders

related to PM-SP scope of services etc. in relation to the project operational requirements.

(e) To collect data, undertake analysis and monitor city bus service within and across bus operation

(f) To prepare/amend city-level bus schedules based on ground operational requirements and

periodically rationalize the routes based on tracking.

(g) To monitor operations of city bus services in accordance with timetable/ prescribed schedules.

(h) To lay down standard operating procedures (SOPs) for various aspects of bus operations.

(i) To inform/ advise GMC on operational changes required based on the ground report.

(j) To provide inputs to GMC for undertaking Fare revision from time to time.

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

(k) Track ridership and provide monthly reports and MIS. Provide suggestions to improve ridership.

(l) Recommend network and frequency adjustments periodically and assist in preparation and

revision of timetables, peak/off-peak planning, and service adjustments

9.1.3. Contract Management and Performance Monitoring Services

Under contract management and performance monitoring services, PM-SP will provide support

to GMC for administration of the following agreements:

(a) Concession agreements with bus operators (details in sub-section A below)

(b) Agreement(s) with Fare collection services agency(ies) for providing conductors and AFCS

services (details in sub-section B below)

Detailed scope of services in respect of each of the above has been provided in the sub-sections

A. Concession Agreements with Bus Operator/s

There are expected to be 1-2 bus operator concession agreements. The scope of services of the

PM-SP in relation to the bus operator concession agreements shall be as set out below:

(a) Discharge the role assigned to the Program Manager by GMC based on the bus operator

concession agreements.

(b) Contract management on behalf of GMC for the concession agreements entered into by and

between GMC and the bus operators.

(c) Monitor adherence to the prescribed schedule vis-à-vis services provided by the operators.

(d) Monitor compliance of the operators with the specifications prescribed in the concession

(e) To monitor and ensure compliance of the performance standards by the operators in accordance

with the concession agreements.

(f) SLA monitoring and advising GMC regarding action to be taken in this regard in terms of

application of penalties/deductions.

(g) Calculate performance adjustments and penalties in accordance with the provisions/ formulas

specified in the concession agreements.

(h) Maintain daily records of services provided by the operators in accordance with the concession

(i) Advise GMC regarding operating additional services or reduction in services including route

monitoring and change in frequency of buses.

(j) To undertake changes in specifications or altering, deleting, or modifying specifications (as

needed) in consultation with GMC and thereupon direct the operator to implement the same.

(k) Advise GMC regarding payments to be made by GMC to the operators after duly verifying the

operators’ bill pertaining to bus operation in accordance with the respective concession

agreements using the concession management system software application deployed by PM-SP.

(l) Drawing up the operator-specific timetable for the bus operations based on operational

(m) Devise mechanism for bus operation data compilation and analysis.

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

(n) Monitor compliance with statutory rules and regulations in relation to comprehensive insurance,

necessary licenses, permits, clearance certificates and statutory payments like PF, ESIC, and GST

etc. by the operators in accordance with the provisions of the respective concession agreements.

(o) Advise GMC to take suitable action in accordance with the concession agreements in different

situations such as force majeure, occurrence of operators’ events of default, etc.

(p) Conduct regular performance audits and publish operator scorecards

(q) To direct the operators, in consultation with GMC, to operate additional services in terms of the

provisions of the concession agreement.

(r) Monitor depot operations, terminal discipline, and charging infrastructure utilization.

B. Agreement(s) with Fare collection services agency(ies) providing conductors and AFCS

services to GMC

PM-SP' role would be to coordinate with and monitor the delivery and performance of the services

including conductors, ETMs, AFCS, other contractual deliverables provided by the Fare

Collection Agency (ies) for and on behalf of GMC. PM-SP would be specifically responsible for

(a) Manage the agreements entered into by and between GMC and Fare Collection Agency (ies) and

monitor service delivery by Fare Collection Agency (ies) as per their respective agreements.

(b) To monitor and ensure compliance of the performance standards by the Fare Collection Agency

(ies) in accordance with the respective agreements.

(c) SLA monitoring and advising GMC regarding action to be taken in this regard in terms of

application of penalties/deductions.

(d) Calculate performance adjustments and penalties in accordance with the provisions/ formulas

specified in the respective agreements.

(e) Maintain daily records of services provided by the Fare Collection Agency (ies) in accordance

with the respective agreements.

(f) Monitor and assess the number of conductors deployed and SLA compliance by the Fare

Collection Agency (ies) and accordingly verify their bills for payment, which will be sent to GMC

for the release of payment. GMC’s assessment will be final in this regard.

(g) PM-SP will monitor the performance of each conductor as per their duties and agreed SLAs.

Conductor-wise performance report will be submitted to the designated officer of GMC along

with the recommendation for remedial actions required to be taken by GMC.

(h) Closely coordinate with Fare Collection Agency (ies) and monitor the day-to-day deployment of

conductors in bus operations.

(i) To advise from time to time to Fare Collection Agency (ies), on behalf of GMC, about the

schedule of services, service plan, deployment plan, changes and modifications thereto,

improvement plan, remedial action against delinquencies/ infractions etc.

(j) Devise and implement standard operating procedures (SOPs) for various aspects of and related to

the fare collection management by the conductors.

(k) To set up requisite system to ensure timely deposition of collected ticketed revenue from sale of

tickets by the Fare Collection Agency (ies) in the designated account of GMC

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

(l) To advice to the Fare Collection Agency (ies) for barring a particular conductor or any other

related supervisor/employee from the bus operation project on behalf of GMC. However, GMC’s

assessment will be final in this regard. This advice to the agency will be limited only to matters

related to the bus operation project.

(m) Advise GMC on changes in contract conditions, as required.

(n) Advise GMC to take suitable action in accordance with the agreements in different situations such

as force majeure, occurrence of operators’ events of default, etc.

(o) Monitor compliance of statutory rules and regulations in relation to insurance, necessary licenses,

permits, clearance certificates and statutory payments like PF, ESIC, GST etc. by the Fare

Collection Agency (ies) in accordance with the provisions of the respective agreement/s.

C. Agreement(s) with Service Provider for providing Vehicle Tracking services (VTS) to GMC

PM-SP' role would be to coordinate with and monitor the delivery and performance of the vehicle

tracking services and other contractual deliverables provided by the VTS service provider for and

on behalf of GMC. PM-SP would be specifically responsible for the following:

(a) Manage the agreements entered into by and between GMC and VTS service provider and monitor

service delivery by VTS service provider as per their respective agreements.

(b) To monitor and ensure compliance of the performance standards by the VTS service provider in

accordance with the respective agreement.

(c) SLA monitoring and advising GMC regarding action to be taken in this regard in terms of

application of penalties/deductions.

(d) Calculate performance adjustments and penalties in accordance with the provisions/ formulas

specified in the respective agreement.

(e) Maintain daily records of services provided by the VTS service provider in accordance with the

respective agreements.

(f) Monitor and assess the services and SLA compliance by the VTS service provider and

accordingly verify their bills for payment, which will be sent to GMC for the release of payment.

GMC’s assessment will be final in this regard.

(g) PM-SP will monitor the performance of VTS devices and system and prepare a periodic

performance report to be submitted to the designated officer of GMC along with the

recommendation for remedial actions required to be taken by GMC.

(h) To advise from time to time to VTS service provider, on behalf of GMC, about the schedule of

services, service plan, deployment plan, changes and modifications thereto, improvement plan,

remedial action against delinquencies/ infractions etc. which will be adhered to and complied with

by them by the VTS service provider.

(i) PM-SP’ advice to VTS service provider to comply with operation-related matters will be final

(j) Advise GMC on changes in contract conditions, as required.

(k) Advise GMC to take suitable action in accordance with the agreement in different situations such

as force majeure, occurrence of operators’ events of default, etc.

9.2. Field Services for Revenue Protection and Monitoring of Ground Operations

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

As part of revenue protection services, PM-SP would deploy field checkers along with suitable

communication devices during city bus operational hours for performing operational checks. One

team comprising 6 field checkers in 2 shifts (i.e., 3 checkers deployed in each shift) along with a

cab for field duties, is proposed to be deployed. However, GMC retains the right to deploy

multiple teams as and when required. (CFT Application not required).

The role of field checkers would be as listed below:

(a) Surprise checking of tickets to prevent ticketless travel on the city bus service and ensuring

realization of fines etc. from ticketless travellers in accordance with law.

(b) To undertake periodical visual inspection of the BQS in case the PIS displays have been installed

for displaying the estimated time of arrival (ETA) of buses with a view to check their functional

status and damage, if any and report the same to GMC for taking any follow up activities, as

needed. The overall contract management of the BQS contractors is not covered in the scope of

work of BIDDER and the same will be directly undertaken by the respective contracting

(c) To monitor conductors’ performance in relation to revenue generation on deployed services.

(d) To monitor conductors and drivers on ground performance in relation to the behaviour with the

commuters, driving skill, picking up the passengers at the bus stops etc., for the deployed services

and identify delinquent conductors and drivers.

(e) To check timely dispatch of services.

(f) To monitor buses for their cleanliness etc. while buses are in operation.

(g) To take feedback from ground in relation to operation requirements.

(h) To resolve and intimate to control room regarding issues pertaining to services/ commuters.

9.3. IT enabled Concession Management Services

PM-SP will provide following services under above scope:

(a) Application Software for Concession Management System (CMS) -(details in Section 9.3.1).

(b) The PM-SP shall provide a license to the GMC for use of the software and all cost of all software

shall be included in the price quote and there shall be no additional cost. At the end of the contract,

the PM-SP shall assist in transferring the data, masterfiles, any shared third party APIs and

protocols and passwords to GMC or GMC appointed new Service Provider and shall act and do

everything required for a smooth transfer and handover-takeover.

(c) Integration with existing Vehicle Tracking System (VTS) and Automatic Fare Collection System

(AFCS) provided by other IT service providers -(details in Section 9.3.2)

(d) Master Data Management System (MDMS) -(details in Section 9.3.3)

(e) Staff Mobile application for Infraction/Incident Capturing -(details in Section 9.3.4)

(f) Hosting of the application software -(details in Section 9.3.5)

(g) Management Information System & Key Performance Indicators Reporting -(details in Section

The detailed features of the application software at (a) to (f) above are provided in following

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

Schematic Block Diagram for CMS and Existing VTS and AFCS Integration

9.3.1. Application Software for Concession Management System (CMS)

The Concession Management System application will be a comprehensive application for

managing the day-to-day monitoring of the bus operations under the GCC model. The Bus

Concession Management System application will be integrated with existing VTS and AFCS and

will take data from these two systems to capture/ validate various operational and SLA parameters

for buses operated by operator/s.

The Concession Management System (CMS) should bring the ticketing and GPS data onto a

common platform and is to be used for objectively assessing the level of service provided by the

PM-SP would design and implement an IT enabled system which would facilitate implementing

an IT enabled process for collecting trip-wise data such as revenue collection, kms operated, pre-

printed tickets used (if any), cash collected etc. through operations data being collected from the

sub-systems of VTS and AFCS. Detailed solution design, development, deployment and

configuration shall be undertaken by the PM-SP.

The Bidder shall design, develop, supply, implement, and maintain a robust Concessionaire

Management Module as part of the proposed solution. The module shall, at a minimum, provide

the following features and functionalities:

(a) The system shall enable creation, modification, and management of daily and monthly operational

schedules with version control and approval workflows.

(b) The module shall provide automated, real-time and historical performance monitoring up to trip

level, capturing key operational parameters such as kilometers operated, trip duration, adherence

to schedule, ideal time, and other configurable attributes. The system shall integrate seamlessly

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

with the existing AVL system to display trip-wise operational performance along with

corresponding revenue earned per trip.

(c) The system shall allow configuration of SLA parameters and performance benchmarks and shall

automatically identify, flag, and record deviations such as short trips, skipped trips, route

deviations, delays, and non-operation.

(d) For all SLA violations, the module shall provide a configurable drop-down mechanism to capture

the reason for infraction from predefined master data along with a mandatory remarks field. The

bidder shall also provide facility to configure reason codes and categories.

(e) The module shall support entry and management of manually observed infractions recorded

during out-shedding, inspections, and in-field operations, and ensure that such infractions are

mapped to the relevant clauses of the Operator Agreement. Bidder shall provide a Mobile

Application for capturing of Infraction and Incident.

(f) The system shall compute and generate the monthly operator payout, including automated

calculation of penalties, incentives, deductions, and adjustments in accordance with contractual

(g) The system shall provide role-based access control (RBAC) to restrict and manage access rights

of users in accordance with their roles and responsibilities.

(h) The module shall maintain a complete audit trail of all configuration changes, operator entries,

approvals, and financial computations, including date/time stamps and user identification IDs.

(i) The system shall support generation of standard and customizable reports and dashboards for SLA

compliance, trip performance, and financial settlements.

(j) The module shall be scalable, configurable, and interoperable, and shall provide secure

APIs/services for integration with other systems of the Authority.

(k) The system shall implement data encryption mechanisms for data at rest and data in transit using

industry-standard protocols (such as TLS and AES or equivalent).

(l) The system shall implement appropriate access control mechanisms, including but not limited to

role-based access, password policies, account lockout mechanisms, and session time-out.

(m) The Bidder shall conduct yearly vulnerability assessment and penetration testing (VAPT) through

a CERT-In empanelled auditor and submit reports to the Authority, along with closure of

observations within the timelines prescribed by the Authority.

(n) The Bidder shall ensure complete data ownership and confidentiality of the Authority’s data and

shall not use, share, or disclose the data for any purpose other than execution of the contract. The

Authority / GMC shall remain owner of data at all times.

9.3.2. Integration with existing Vehicle Tracking System (VTS) and Automatic Fare Collection

System (AFCS) provided by other IT service providers

The selected bidder shall be responsible for the seamless integration of the proposed Concession

Management System with the Authority’s existing IT systems AVLs and AFSC to consolidate

operation and revenue on a single platform for processing operational data against the contract.

The scope of integration shall include, but not be limited to, the following:

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

(a) Assessment of the current IT landscape including software platforms, databases,

communication protocols, and hardware.

(b) Integration of the proposed system with existing applications through secure APIs, middleware,

or other agreed mechanisms.

(c) Enabling real-time and batch data processing as required by the Authority.

(d) Ensuring data compatibility, validation, and transformation wherever necessary to maintain data

consistency and integrity.

(e) Conducting integration testing, performance testing, and User Acceptance Testing (UAT) to

ensure error-free operation. The Bidder/PMC shall develop the Test cases/ Testing framework

for GMC to undertake UAT. Any shortcomings/ bugs/ suggestions observed during the UAT to

be rectified/ incorporated. Upon rectification, the tests for the system checks/UAT shall be

undertaken. Once the system runs to its full functionalities, the GO Live shall be issued. The

system should have stabilization period of 4 months after the Go Live. During the stabilization

Period, PM-SP shall undertake any enhancement and bug fixing as may be required for the

smooth functioning of the CMS system. Post Go Live , the O&M application support and

upgrades are in the scope of the PM-SP.

(f) The bidder shall be responsible for coordinating with the Authority’s IT system provider to

achieve the successful integration.

(g) Authority will ⁠assist in coordination between PMC and its VTS/AFCS vendors for sharing of

required APIs and protocols from its vendors. Accordingly PMC shall need to develop API

adaptors for smooth integration.

9.3.3. Master Data Management System (MDMS)

The selected Bidder shall be required to design, develop, supply, implement, integrate, and

maintain a centralized Master Data Management System (MDMS) for managing and

synchronizing all operational master data to be used by the Authority’s existing Automated Fare

Collection System (AFCS) and Vehicle Tracking System (VTS). MDMS may include, but not

limited to, data relating to routes, schedules, buses, drivers, conductors, depots, bus stops etc. All

activities envisaged for managing and maintenance of MDMS will be done by the project

Management service team.

The MDMS shall serve as the single source of truth for all static and reference data across systems

and shall, at a minimum, include the following features and functionalities:

(a) The MDMS shall host and manage all master datasets including but not limited to routes,

schedules, buses, drivers, conductors, depots, bus stops across used by AFCS and VTS.

(b) The MDMS shall seamlessly integrate with the existing AFCS and VTS platforms through

secure APIs/web services to ensure real-time or scheduled synchronization of master data. Any

changes made in MDMS shall automatically reflect across connected systems without manual

intervention. The data pertaining to existing routes/ stops shall be made available from the

GMC's existing vendors to the PMC. Required data cleansing and migration to be undertaken

by PMC. Further, PMC shall need to provide its suggestions for new routes/ stops etc for the

operations of new Buses.

(c) The system shall maintain version history and change logs for all master data changes, with

effective date control and rollback functionality.

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(d) The system shall support role-based access with configurable rights for creation, approval,

modification, and deletion of master data records.

(e) Configurable approval workflows shall be provided for validating master data changes before

publishing to AFCS and VTS environments.

(f) The MDMS shall enforce validation rules, referential integrity checks, and duplication controls

to ensure consistency and accuracy of master data.

(g) The system shall maintain complete audit logs capturing all user actions and system changes

with timestamp, user ID, and before/after values.

(h) The system shall provide bulk upload/download capabilities using standard formats such as

CSV, Excel, and XML/JSON.

9.3.4. Staff Mobile application for Infraction/Incident Capturing

The selected Bidder shall be required to design, develop, deploy and maintain a secure, user-friendly

mobile application for capturing, reporting, and monitoring infractions and incidents related to

operations and service delivery. The mobile application shall, at a minimum, include the following

features and functionalities:

(a) The application shall enable real-time reporting of infractions and incidents with structured data

fields, including but not limited to date, time, location (GPS-enabled), route/vehicle number,

category/type of infraction, description, and severity level.

(b) The application shall support uploading of photographic evidence against each reported

infraction/incident through the device camera or gallery.

(c) The application shall support configurable workflows for review, verification, action, and

closure of reported cases, including provision for remarks, escalation, and assignment to

responsible officials.

(d) The application shall be fully integrated with the Concessionaire Management System, for real-

time visibility, analytics, and reporting.

(e) Role-based access control shall be implemented to ensure authorized access only, with

authentication mechanisms.

(f) The application shall maintain a complete audit trail for all transactions, including creation,

modification etc.

(g) The application shall provide dashboards and configurable reports for monitoring trends, repeat

violations, operator-wise performance, and resolution timelines.

(h) The mobile application shall be compatible with Android 12 or higher and IoS platform, and

responsive across commonly used device models.

9.3.5. Hosting of the application software

(o) The Bidder shall host the proposed Application/System either on a cloud infrastructure empaneled

by MeitY, Government of India or in an ISO/IEC 27001 certified Data Centre located within

India. Hosting infra to be directly procured and managed by PM-SP.

(p) In case of MeitY- empaneled cloud hosting, the cloud service provider (CSP) must be listed under

the valid MeitY empanelment at the time of bidding and throughout the contract period. For non-

MeitY hosting, the Bidder shall ensure that the Data Centre is certified under ISO/IEC 27001 and

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provide documentary evidence of a valid certificate. CSP should be MeitY-empaneled cloud or

ISO/IEC 27001 certified Data Centre only. The Bidder/PMC must specify the CSP along with

CSP credentials prior to execution of the project.

9.3.6. Management Information System & Key Performance Indicators Reporting

The PM-SP shall design, develop, deploy, and maintain a comprehensive Management

Information System (MIS) with built-in Key Performance Indicator (KPI) reporting capabilities.

The system shall generate automated, accurate, and customizable reports to enable performance

monitoring, operational analysis, and decision-making by the Authority.

The MIS shall, at a minimum, capture and report on the following performance indicators:

 Service-kilometers operated per vehicle

 Bus utilization (kms/bus/day)

 Schedule versus actual kilometers -per bus-per schedule id

 Passengers carried per bus per shift

 Revenue, Earnings and passenger kilometers -per kilometers -per vehicle, per

conductor, per schedule id, per route

 Comparative performance analysis

 List of deviations as per SLAs

 Any other MIS desired

The system shall support real-time dashboards, historical trend analysis, and exportable reports in

standard formats as required by the Authority.

9.4. General responsibilities and obligations of the PM-SP

The PM-SP, in addition to the responsibilities and obligations provided in the clauses hereinabove

shall have the following obligations, role and responsibilities:

 Provide trained and skilled staff for PM-SP services.

 Ensure that the field staff shall wear uniform as approved by Authority and are well behaved

with passengers and officials of Authority.

 Provide all information, data, records, documents etc as required by Authority, from time to

time and respond to all notices letters communications received from Authority within the given

time frame with complete and full replies.

 Submit bills timely and pay all dues and fines payable to Authority as per terms of Agreement

without any delays.

 To execute, at his own risk and costs, all ancillary or complementary contracts to the Contract

required for the proper execution of PM-SP services.

 Train staff and re-train them periodically at regular interval for updating their skills in all the

related fields at his cost and participate in all the meetings, committees etc. as directed by the

Authority from time to time.

 To comply with all legal, statutory, and other requirements as per the applicable labour

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acts/motor transport worker acts/rules/regulations/practices.

 To ensure that Authority is fully and completely absolved of any responsibility, liability of any

kind what so ever on this behalf and or of any act of omission/commission by the PM-SP.

Authority is expressly understood to be indemnified by the PM-SP of any of the acts of

omission/commission and of any consequential damages/losses caused by the PM-SP’s

employees, agents, contractors, etc.

 Take out and maintain for Insurance Policies at its own cost as per the terms mentioned in this

 The PM-SP shall establish single point contact to manage all the communications and

correspondence with Authority in terms of an Operations Manager.

 The PM-SP shall not tamper or interfere with any equipment, instrument or system including

the GPS tracking facilities and CCTV surveillance and any other IT and Bus monitoring devices

provided in the Buses and the Project Facilities to enable provision of safer Bus Services to the

 The PM-SP shall ensure that all Taxes and Duties are paid in a timely manner and there are no

arrears with regard to the Contract.

 The PM-SP shall ensure that the employees, workmen, personnel and staff who are employed

for the purposes of the implementation of the Contract have the necessary skills, training,

qualifications and credentials. The PM-SP shall be solely and exclusively responsible for all

such employees, workmen, personnel and staff employed (including sub-contractors) for the

purposes of implementing the Contract. The PM-SP shall ensure that all personnel and staff are

under constant supervision so as to provide the Bus Service in a safe manner to the public. It is

clarified, that the PM-SP shall only be able to appoint sub-contractor provided the PM-SP has

obtained prior written approval of Authority, in this regard.

 The PM-SP shall at its own cost provide operational and maintenance training at regular

intervals to all employees, workmen, personnel and staff in relation to implementation of the

project efficiently.

 The PM-SP shall provide a summary of all the complaints and the disposal on a monthly basis

to Authority. Authority shall review the complaints received and the disposal status including

action taken by the PM-SP. In the event that course of action that has been taken by the PM-SP

is not appropriate, Authority shall direct the PM-SP to take suitable action.

 The PM-SP agrees to comply with all Applicable Laws that are now or may in the future become

applicable to PM-SP’s management, operation and maintenance of the Project and personnel,

engaged in such operations covered by this Contract.

 The PM-SP shall employ adequate number of appropriately qualified, skilled and experienced

persons, including but not limited to skilled and experienced persons, to execute the Project.

The Authority may require the PM-SP, to remove any person employed for the Project, who in

the opinion of the Authority:

(i) persists in any misconduct,

(ii) is incompetent or negligent in the performance of his duties,

(iii) fails to conform with any provisions of this Contract, or

(iv) persists in any conduct which is prejudicial to safety, health, or the protection of the

general public / environment.

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 The PM-SP shall be solely and exclusively responsible for the recruitment, payment of the

salaries, wages and other payments and costs incidental thereto, health, hygiene, safety etc. and

all taxes, charges, levies, duties payable under Applicable Laws arising from the respective

terms and conditions of employment of all personnel employed by the PM-SP in connection

with the Project under or through whatever legal relationship. The Authority shall not be liable

in any manner whatsoever in respect of such employees/ personnel engaged by the PM-SP.

 The PM-SP shall be solely responsible and liable for compliance with all Applicable Laws,

including labour and local laws, pertaining to the employment of staff and personnel engaged

by it for implementing the Project. Under no circumstances shall the Authority be liable for any

payment or claim or compensation (including but not limited to compensation on account of

death/injury/termination) of any nature to such foregoing persons at any point of time during

tenure of this Contract or thereafter and the PM-SP shall keep the Authority indemnified in this

 The PM-SP shall be responsible for all the costs and expenses of maintenance, operation,

employment of personnel for the project including but not limited to travel, training of its

employees, and vendors engaged by the PM-SP in connection with the Project.

 Upon expiry of the Agreement, the PM-SP to collect back any equipment or furniture it may

have brought to discharge its services.

 It is mandatory and essence of the Contract that the PM-SP must transfer of all data, protocols,

software licenses and SOPs to allow continuance of a public service.

 The PM-SP shall make efforts to maintain harmony and good industrial relations among the

personnel employed in connection with the performance of the PM-SP's obligations under this

Contract and shall at all times be the principal employer in respect of such personnel.

10. RIGHTS OF THE PM-SP

PM-SP shall have right to

10.1. To receive payment of the Service Charges from Authority at the rates fixed and as per

the payment system prescribed in this Contract and as revised from time to time as per

the terms mentioned in this Contract.

10.2. To receive right to use Office Premises for its personnel deployed on the Project.

10.3. Execute other rights mentioned in various conditions under this RFP.

11.1. Provider shall treat as confidential any information which is clearly described as

confidential or otherwise clearly marked as confidential or proprietary to Authority

(“Confidential Information”). Notwithstanding the generality of the foregoing,

Confidential Information shall include any proprietary or confidential information of

Authority relating to the City Bus Services provided under the Contract in relation thereto

and information relating to Authority’s Business or operations.

11.2. PM-SP shall not without Authority’s prior written consent use, copy or remove any

Confidential Information from Authority’s premises, except to the extent necessary to

carry out PM-SP’s obligations hereunder. Upon completion or termination of each

assignment hereunder, PM-SP shall return to Authority all documents or other materials

containing Authority’s Confidential Information and shall destroy all copies thereof.

11.3. Confidential Information shall not include information which:

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11.4. Is or becomes generally available to the public without any act or omission of PM-SP

11.5. Was in PM-SP’s possession prior to the time it was received from Authority or came into

PM-SP’s possession thereafter, in each case lawfully obtained from a source other than

Authority and not subject to any obligation of confidentiality or restriction on use;

11.6. Is required to be disclosed by court order or operation of law; in such event, PM-SP shall

so notify Authority before such disclosure.

11.7. Is independently developed by or for PM-SP by persons not having exposure to

11.8. PM-SP’s obligations of confidentiality regarding Authority’s Confidential Information

shall terminate 3 (three) years after the expiry or earlier termination of the Contract.

12. RIGHTS, RESPONSIBILITIES AND OBLIGATIONS OF THE AUTHORITY

Authority’s rights, responsibilities and obligations, during the entire contract period, shall be as

12.1. The Authority shall have right to inspect records of the PM-SP pertaining to the Project

anytime during the contract Period.

12.2. The Authority shall have right to levy Damages as per the terms of this Agreement and

recover the same from the dues payable to the PM-SP and/or from the Performance

12.3. The Authority shall have the right to issue operating instruction and any other advisory or

instruction as deemed necessary to maintain highest standards of Bus services including

safety, functionality and operationally of the Bus services.

12.4. The Authority shall make available the copies of the agreements signed by it with the Bus

Operators, Fare Collection Agencies and other service providers, and issue directions to

them to extend necessary cooperation to the PM-SP.

12.5. The Authority shall ensure the availability of all necessary operational, contractual,

financial, and technical data required for implementation and integration of the

concession management system. The Authority shall also facilitate access to and provide

the required Application Programming Interfaces (APIs), data schemas, formats,

credentials, and documentation for integration with existing systems, applications, and

12.6. The Authority will ensure that existing VTS and AFCS will provide the necessary real

time and historical key operation parameters like kilometers operated, trip duration,

adherence to schedule, ideal time, and other configurable attributes to integrate with

proposed concessional management system.

12.7. The Authority shall provide fully furnished office space for the PM-SP staff in its head

office and depots.

12.8. Perform any other obligations mentioned in the various conditions in this RFP.

13. PERFORMANCE STANDARD AND LIQUIDATED DAMAGES

13.1. The PM-SP shall adhere to the performance standards specified in Annexure 12 during

the contract period. In case of any non-compliance to the specified performance standards,

the PM-SP shall be liable for payment of liquidated damages as specified in Annexure

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13.2. The total liquidated damages in a month shall be capped at 10% of the total Service

Charge payable for the month.

13.3. In case, the liquidated damages exceeds 10% of the monthly Service Charge for three

consecutive months, the same shall be considered as the PM-SP Event of Default.

14. PM-SP’S EVENT OF DEFAULT

Any of the following events, if not cured within the specified cure period or period of 30 days or

such longer period as Authority may in its sole discretion provide (on case to case basis), shall

constitute an Event of Default by PM-SP (PM-SP Event of Default) unless such event has

occurred solely as a result of a Force Majeure Event or Authority’s default:

14.1. Any of the PM-SP Personnel are found in any acts of blatant fraud, pilferage, outright

mis-behaviour with passengers, undignified behaviour with lady passengers and such a

personnel are not forthwith dropped from duties and action not taken against them as per

the law by the PM-SP

14.2. PM-SP is in material breach of any of its obligations under this Contract and the same has

not been remedied within thirty (30) days from date of Authority issuing notice of default.

14.3. A resolution for voluntary winding up has been passed by the shareholders of the PM-SP

14.4. Any petition for winding up of PM-SP has been admitted and liquidator or provisional

liquidator has been appointed or PM-SP has been ordered to be wound up by Court of

competent jurisdiction, except for the purpose of amalgamation or reconstruction,

provided that, as part of such amalgamation or reconstruction and the amalgamated or

reconstructed entity has unconditionally assumed all surviving obligations of the PM-SP

under this Contract.

14.5. PM-SP fails to comply with the Applicable laws, rules and regulations.

14.6. Any representation made or warranties given by the PM-SP under this contract or under

the RFP document is found to be false or misleading.

14.7. The PM-SP fails to replenish or furnish fresh Performance Security, as the case may be,

in terms hereof

14.8. PM-SP suspends or abandons the operations of the Project without the prior consent of

Authority, provided that the PM-SP shall be deemed not to have suspended/ abandoned

operation if such suspension/ abandonment was (i) as a result of Force Majeure Event and

is only for the period such Force Majeure is continuing, or (ii) is on account of a breach

of its obligations under this Contract by Authority.

14.9. PM-SP repudiates this contract or otherwise evidences an intention not to be bound by

14.10. The PM-SP failed to make any payments towards Liquidated Damages due to Authority

within period specified in this Contract or indicated by Authority without any valid

14.11. PM-SP failed to perform any of the PM-SP’s obligations, which has a material adverse

effect on the contract.

14.12. Notwithstanding anything contained herein, Levy of an execution or restraint on the PM-

SP’s assets which has or is likely to have material adverse effect and such execution or

restraint remaining in force for a period exceeding 60 (sixty) days.

14.13. Any other default / breach of its obligation by the PM-SP, for which default/ breach

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termination has been prescribed in terms of this Contract.

14.14. The Authority may, without prejudice to any other remedy for breach of contract, by

written notice of default sent to the PM-SP, and after giving reasonable opportunity of not

less than 30 days for setting right such default or such longer period in its sole discretion,

terminate the Contract in accordance with the provision hereof.

15. AUTHORITY’S EVENT OF DEFAULT

15.1. The Authority is in Material breach of any of its obligations under this Contract and has

failed to cure such breach within sixty (60) days of occurrence thereof

15.2. The Authority has unlawfully repudiated this Contract or otherwise expressed its intention

not to be bound by this Contract such as Authority fails to renew stage carriage

license/permit, demands withdrawal of the contracted buses etc.

16. TERMINATION DUE TO EVENT OF DEFAULT

16.1. Termination for PM-SP’s Event of Default

16.1.1. Without prejudice to any other right or remedies which the Authority may have under

this Contract, upon occurrence of an PM-SP Event of Default, the Authority shall be

entitled to terminate this Contract by issuing a Termination Notice to the PM-SP;

provided that before issuing the Termination Notice, the Authority shall by a notice

inform the PM-SP of its intention to issue such Termination Notice and grant 30 (thirty)

days or such other reasonable period at sole discretion of Authority to the PM-SP to

remedy the default (“PM-SP Remedial Period”) and/or make representations, and may

after the expiry of such Remedial Period on non-remedy of breach/default at the

satisfaction of the Authority, whether or not it is in receipt of such representation, issue

Termination Notice and then terminate the Contract.

16.1.2. In the event of termination for an PM-SP Event of Default, Authority shall have the right

 invoke and retain the Performance Security amount in full

 Takeover forthwith unencumbered possession of office premises and any other

infrastructure facilities given to the PM-SP for the Project in terms of this

Agreement. In this respect the Parties agree that PM-SP shall ensure that it shall

undertake best endeavors to promptly transfer possession of the same to the

 Pay any outstanding dues for any work or services already undertaken /discharged.

 Allow the PM-SP to collect back any equipment or furniture it may have brought to

discharge its services, but after transfer of all data, protocols, software licenses and

16.1.3. Authority shall not be liable to pay any termination payment to the PM-SP in respect of

such termination.

16.2. Termination for Authority’s Event of Default

16.2.1. Without prejudice to any other right or remedies which the PM-SP may have under this

Contract, upon occurrence of Authority Event of Default, the PM-SP shall be entitled to

terminate this Contract by issuing a Termination Notice to the Authority; provided that

before issuing the Termination Notice, the PM-SP shall by a notice inform the Authority

of its intention to issue such Termination Notice and grant 45 (forty five) days or

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reasonable period to the Authority to remedy the default (“Authority’s Remedial

Period”) and/or make representations, and may after the expiry of such Authority’s

Remedial Period on non-remedy of breach/default, issue Termination Notice.

16.2.2. Upon Termination of this Contract on account of Authority Event of Default, the PM-SP

shall be obligated to undertake peaceful handover of the unencumbered possession of all

back-office premises and any other infrastructure facilities and all the Project assets to

the Authority and shall be entitled to:

a) The refund/ release of Performance Security [if still subsisting] in full provided there

are no outstanding dues payable in terms hereof by the PM-SP to the Authority

b) Allow the PM-SP to collect back any equipment or furniture it may have brought to

discharge its services, but after transfer of all data, protocols, software licenses and

c) Any payments due in respect of services undertaken in terms of the contract to the

satisfaction of the Authority till date of such termination, provided there are no

outstanding dues payable in terms hereof by the PM-SP to the Authority.

17. FORCE MAJEURE AND CHANGE OF LAW

17.1. For purposes of this contract, Force Majeure means an event beyond the control of the

parties to the contract and not involving either party's fault or negligence and not

17.2. If, at any time during the existence of the contract, either party is unable to perform in

whole or in part any obligation under this contract rendering performance of obligations

17.3. For purposes of this contract, Force Majeure means an event beyond the control of the

parties to the contract and not involving either party's fault or negligence and not

17.4. If, at any time during the existence of the contract, either party is unable to perform in

whole or in part any obligation under this contract rendering performance of obligations

impossible because of any Force Majeure event which include acts of God, war,

revolutions, hostility, civil commotions, strikes, fires, floods, earthquake, epidemics,

quarantine restrictions, freight embargoes or explosions, then the date of fulfilment of

contract shall be postponed during the period when such circumstances are operative.

17.5. For purpose of this contract, Change of Law means the coming into effect after the date

of signing of the Contract of Applicable Law, or any applicable judgement of relevant

court of law which changes the interpretation of the Applicable Law and is binding

precedent which directly and adversely affects the Contractor’s performance under the

Contract in a material way.

17.6. If, at any time during the existence of the contract, either party is unable to perform in

whole or in part any obligation under this contract rendering performance of obligations

impossible because of any Change of Law event, then the contract shall be terminated.

17.7. The party which is unable to perform its obligations under the present contract shall,

within seven (07) days of occurrence of the Force Majeure event, inform the other party

with suitable documentary evidence. Non-availability of any component etc. or any price

escalation or change in any duty, tax, levy, charge etc. shall not be an excuse for the PM-

SP for not performing his obligations under this clause/contract.

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17.8. If such inability on account of force majeure to perform continues for a period of more

than three (3) months, each party shall have the right to be released from further

performance of the contract, in which case, neither party shall have the right to claim

damages from the other. All prior performance shall be subject to contract terms.

17.8.1. Upon Termination of this Contract on account of a Force Majeure Event, the PM-

SP shall be entitled to receive;

a) The refund/ release of Performance Security in full provided there are no

outstanding dues payable in terms hereof by the PM-SP to the Authority.

b) Any payments due in terms hereof, provided there are no outstanding dues

payable in terms hereof by the PM-SP to the Authority

18. DISPUTE RESOLUTION

18.1. Amicable Resolution

18.1.1. Save where expressly stated otherwise in this Contract, any dispute, difference or

controversy of whatever nature howsoever arising under, out of or in relation to this

Contract including non-completion of the Contract between the Parties and so notified

in writing by either party to the other (the “Dispute”) in the first instance shall be

attempted to be resolved amicably by the Parties and failing such resolution of the

same, in accordance with the procedure set forth in clause 19.1.2 below.

18.1.2. Either Party may require the Dispute to be referred to the Commissioner, GMC for

amicable settlement. Upon such reference, the CEO of the PM-SP or his nominee and

the CEO of the Authority or his nominee (who can be an employee of Authority

dealing the Authority functions or otherwise) shall meet at the earliest mutual

convenience and in any event within 15 (fifteen) days of such reference to discuss and

attempt to amicably resolve the dispute. If the Dispute is not amicably resolved within

15 (fifteen) days of such meeting, either Party may refer the Dispute to arbitration in

accordance with the provisions of clause 19.2 below.

18.2. Arbitration

18.2.1. Arbitrator

In the event of any dispute arising between the Parties in relation to or under this

Contract, the same shall be settled by arbitration conducted by a sole arbitrator,

mutually appointed by the parties. The decision of the arbitrator shall be final and

18.2.2. Place of Arbitration

The place of arbitration shall be Gandhinagar.

18.2.3. Language

The request for arbitration, the answer to the request, the terms of reference, any

written submissions, any orders and rulings shall be in English and, if oral hearings

take place, English shall be the language to be used in the hearings.

18.2.4. Procedure

The procedure to be followed within the arbitration, / arbitral tribunal and the rules of

evidence which are to apply shall be in accordance with the Arbitration and

Conciliation Act, 1996, as amended from time to time.

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18.2.5. Enforcement of Award

Any decision or award resulting from arbitration shall be final and binding upon the

Parties. The Parties hereto agree that the arbitral award may be enforced against the

Parties to the arbitration proceedings or their assets wherever they may be found and

that a judgment upon the arbitral award may be entered in any Court having jurisdiction

18.2.6. Fees and Expenses

The fees and expenses of the arbitrators and all other expenses of the arbitration shall

be initially borne and paid by respective Parties equally subject to determination by

the arbitrators. The arbitrators may provide in the arbitral award for the reimbursement

to the prevailing party of its costs and expenses in bringing or defending the arbitration

claim, including legal fees and expenses incurred by the said Party.

18.2.7. Performance during Arbitration

Pending the submission of and/or decision on a Dispute, difference or claim or until

the arbitral award is published; the Parties shall continue to perform all of their

obligations under this Contract without prejudice to a final adjustment in accordance

with such award.

19. LAWS GOVERNING THE CONTRACT

19.1. This contract shall be governed and interpreted in accordance with the laws of India.

19.2. Jurisdiction of Courts - The Courts of Gandhinagar, the place from where the ‘Letter of

Award’ of Bid has been issued and where the contract is to be performed alone shall

have exclusive jurisdiction over all matters arising out of or in respect of the contract.

20.1. PM-SP shall at all times, i.e. during the subsistence of the Contract and at any time

thereafter, defend, indemnify and hold Authority harmless from and against all claims

(including without limitation claims for infringement of intellectual property, breach of

contract, death or injury to person or injury to property, or other tort claims) and expenses

(including costs incurred in defending itself in court proceedings) arising out of or

relating to the breach by PM-SP of any covenant representation or warranty or from any

act or omission of the PM-SP or his agents, employees or sub-contractors.

21.1. Termination of the Contract (a) shall not relieve the PM-SP or Authority of any

obligations hereunder which expressly or by implication survives Termination hereof, and

(b) except as otherwise provided in any provision of the Tender expressly limiting the

liability of either Party, shall not relieve either Party of any obligations or liabilities for

loss or damage to the other Party arising out of or caused by acts or omissions of such

Party prior to the effectiveness of such Termination or arising out of such Termination.

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Annexure 1 Forwarding letter

{On Bidder’s letterhead}

Gandhinagar Municipal Corporation

Subject: Submission of Bid for RFP for “ Selection of Project Management Services

Provider for City Bus Services in Gandhinagar”

Dear Sir/Madam:

We, the undersigned, offer to provide the Technical Service for

[Insert title of assignment] in accordance with your Request for Bid dated

No.__________ [Insert Date and RFP No.]. We are hereby submitting our Bid, which includes

this Technical Bid, and a Price Bid as follows.

Online Submission of:

A) Technical Bid: Bid Fee (RFP Fee), Bid Security (EMD) and Eligibility and Qualification

B) Price Bid (Online only)

Physical Submission in hard copy

C) Original copies of the banking instruments of RFP fee and EMD + Technical Bid comprising

Eligibility and Qualification documents

We have already paid the RFP fees on date [Insert Date]

vide transaction no, [Insert Transaction No.]

We are aware of the GMC’s right to accept or reject any/all Bids without giving any reason and

upon rejection of Bid, I shall not be entitled to any right with related to the GMC.

This offer is subject to all terms and conditions contained in the RFP document. We have not

made any changes either directly or indirectly in terms and conditions of the RFP. In addition to

terms and conditions of this RFP, we have not given any written or oral promise from the GMC.

We have thoroughly read and understood all the terms and conditions of this RFP and We

promise to observe all the terms and conditions of this RFP.

(Signature and name of Authorized Representative) For (Name and seal of Bidder Company/firm)

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

Annexure 2 General Information of Bidder

Bidder’s name and contact details.

Name of the Bidder Organization:

Nature of Entity (company /partnership/LLP etc.):

Address of Registered Office:

Main Line of Business with experience:

(1) Copy of the Registration of the Bidder (Certificate of Incorporation, Partnership Deed, GST

Registration copy, Shops and Establishment Dept. Certificate, etc.) (to be attached separately)

(2) Signature of the Bidder

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Annexure 3 : Financial capability statement

{On Statutory Auditor’s letterhead}

I hereby declare that I have scrutinized and audited the financial

statement of M/s ______________ and following is the status thereof.

Profit After Tax

Financial Years Turnover

End of FY 2024-25

(i) Attach Annual audited statements of above FYs.

(Signed and Sealed by the statutory auditor with Membership No. and UDIN)

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

Annexure 4 Performance Statement

{On Bidder’s letterhead}

I hereby declare that our company/firm has experience of operation of following projects

through contractual rights.

Supporting evidence*

Sr. Name of the Start End (LOA/ LOI/ Work Order/

No. Project Year Year Agreement/ Completion

1) The supporting evidence must showcase amount of annual fee received.

2) A CA Certificate verifying the above must be provided

(Signed and Sealed by the statutory auditor with Membership No. and UDIN)

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

Annexure 5 No Blacklisting certificate

Format for Affidavit certifying that the Entity/Promoter/s / Director/s of Entity are not

blacklisted (On a Stamp Paper of Rs 300)

No-Blacklisting Affidavit

I M/s. (Name of the Bidder), (the names and addresses of the registered

office) hereby certify and confirm that we or any of our promoter/s / director/s are not barred by

Government of Gujarat (GoG) / any other entity of GoG or blacklisted by any other state

government or central government / department / Local Government / agency in India or from

abroad from participating in Project/s as on ____________ (Bid submission Date).

We further confirm that we are aware that our Bid for the captioned Project would be liable for

rejection in case any material misrepresentation is made or discovered with regard to the

requirements of this RFP at any stage of the Bidding Process or thereafter during the agreement

Dated this Day of ,

Name of the Bidder

Signature of the Authorized person Name of the Authorized Person

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

Annexure 6 Format of power of attorney for authorizing Bidder’s Signatory

(Alternatively, the Board Resolution authorizing the Signatory can be provided)

{On Stamp Paper of a min. value of INR 300}

KNOW ALL MEN by these presents that we, …[name of the Company/partnership/LLP firm], a

company incorporated under the Companies Act 1956,/ Firm having partnership deed as per

partnership act and having its Registered Office/ office at …. [Address of the

Company/partnership firm] (hereinafter referred to as “Company/firm”):

WHEREAS in response to the RFP for Selection of Project Management Services Provider for

City Bus Services in Gandhinagar, (“Project”), the Company/ firm is submitting its Bid

Comprising Technical and Price Bids for the project to Gandhinagar Municipal Corporation,

Gandhinagar, Gujarat and is desirous of appointing an attorney for the purpose thereof.

WHEREAS the Company deems it expedient to appoint Mr. son of

, resident of , holding the post of

as the Attorney of the Company/firm.

NOW KNOW WE ALL BY THESE PRESENTS, THAT [name of the

company/firm] do hereby nominate, constitute and appoint…….[name & designation of the

person]………as its true and lawful Attorney of the Company/ firm to do and execute all or any

of the following acts, deeds and things for the Company/ firm in its name and on its behalf, that

To act as the Company’s/firm’s official representative for submitting the Bid Comprising

Technical Bid and Price Bid for the said project and other relevant documents in connection

To sign all the necessary documents, papers, testimonials, applications, representations and

correspondence necessary and proper for the purpose aforesaid;

To RFP/Bid documents, receive and make inquiries, make the necessary corrections and

clarifications to the Bid and other documents, as may be necessary;

To do all such acts, deeds and things in the name and on behalf of the Company as necessary for

the purpose aforesaid.

[name & designation of the person accepting attorney]

[name & designation of the person]

Selection of Project Management Services Provider with IT enabled Concession Management for the

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Annexure 7 Format for Bank Guarantee for EMD (Earnest Money Deposit/Bid Security)

This Deed of Guarantee is made on this day of

by a Bank and having its

Head Office/Registered Office at and a Branch Office at

, Gandhinagar (hereinafter referred to as “the

Bank” or “the Guarantor”, which expression shall unless it be repugnant to the subject or context

hereof be deemed to include its successors and assigns) in favour of Gandhinagar Municipal

Corporation, Gandhinagar having its Registered Office at

- Gujarat, (hereinafter

referred to as “GMC” which expression shall unless it be repugnant to the subject or context

hereof be deemed to include its successors and assigns).

WHEREAS, the GMC undertook the process of competitive Bidding in order to select the most

desirable firm/company for providing Project Management Services for the City Bus Services in

Gandhinagar for which purpose GMC issued an RFP document inviting Bids from the Bidders;

WHEREAS, [name of Bidder] (hereinafter called “the Bidder”) has submitted his Bid dated [date]

for the execution of the Works (hereinafter called “the Bid”).

In the event of any breach or non-performance of the following terms and conditions contained

in the RFP document:

(1) if the Bidder withdraws or modifies his Bid during the period of Bid validity specified in the RFP;

(2) if the Bidder refuses to accept the correction of errors in his Bid; or

(3) If the Bidder submits a conditional Bid which would affect unfairly the competitive provision of

other Bidders who submitted substantially responsive Bids and/or is not accepted by GMC, or

(4) if the Bidder, having been notified of the acceptance of his Bid by GMC during the period of Bid

validity and the Bidder fails or refuses to execute the Agreement in accordance with the RFP

(5) If the Bidder engages in fraudulent or corrupt practices

The Guarantor agrees absolutely, irrevocably and unconditionally guarantees and undertakes to

pay to GMC a sum of Indian Rupees ................................................................. without any

demur and upon receipt of first written demand from GMC, without having to substantiate his

demand, provided that in his demand GMC will note that the amount claimed by him is due to

him owing to the occurrence of any one or more of the conditions, specifying the occurred

condition or conditions.

This Guarantee will remain in force up to and including the date 60 days after the date of

expiration of the Bid Validity or as it may be extended by the Bidder on a written request by

GMC, notice of which extension(s) to the Bank is hereby waived. Any demand in respect of this

Guarantee should reach the Bank not later than the above date.

The jurisdiction in relation to this Guarantee shall be the Courts at Gandhinagar and Indian Law

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

shall be applicable.

The claim in respect of this Bank Guarantee shall be admissible at any of our Gandhinagar

IN WITNESS WHEREOF the Guarantor has executed this Guarantee on this

and year first herein above written.

Signed and delivered by the

above named Bank by its Authorized Signatory as authorized by Board

Resolution passed on / Power of Attorney dated [ ]

Authorized Signatory Name : Designation:

In the presence of:

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

Annexure 8 Format of Price Bid

(This format is for understanding only. It is to be filled up online only)

Amount (in Rs.)

Sl. month (in Qty.

Price Component (1) x (2)

No. Rs.) Exclusive (2)

A Service Charge for Program Level Services (details in Section 9.1)

(a) Fixed Service Charge for Program Level 60 months

Services per month

(b) Variable Bus-linked Service Charge for 60 months

Program Level Services for 100 buses

Sub-Total for A (a + b)

B Service Charge for Field Services (details in Section 9.2)

(c) Fixed Service Charge for Field Services (per 1 Team x

Team*) (Monthly) months

*One Team will comprise 6 field checkers (3

each in 2 shifts) with a cab

Sub-Total B (c)

C Service Charge for IT enabled Concession Management Services (details in Section 9.3)

(d) Fixed Service Charge for IT enabled 60 months

Concession Management Services (up to

(e) Variable Bus-linked Service Charge for IT 60 months

enabled Concession Management Services

Sub-Total B (d+e)

TOTAL SERVICE CHARGE (INR) (A+B+C) (Figure)

TOTAL SERVICE CHARGE (INR) (A+B+C) (Words)

1. The bidders are required to quote for detailed breakup for part A, B and C of the Scope,

aggregating to the Total Service Charge as specified in table above. This Total Service Charge

will be used for evaluation of the financial bid in the QCBS process.

2. Authority may choose not to include any of the above three parts, namely A, B or C, in the final

scope of services. In case any part is excluded, the final LOA and Agreement will reflect this

change and payment for such part will be excluded.

3. All type of sub-payments from (a) to (e ) are divided into either Fixed or Variable. This may be

noted carefully. The Fixed service charges for Part A, Part B and Part C represented in A(a), B

(c) and C(d) will be paid irrespective of the number of Buses operated monthly based on

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

deployment of manpower and performance of services. The other Variable bus linked parts

represented by Part A (b) and Part C (e) will be based on the actual number of buses operated by

calculating the rate at pro-rata value per bus (Value quoted divided by 100 buses) per month and

multiplying with number of buses actually deployed during the month.

4. Payment shall begin from the date of deployment of staff for Fixed Part and from date of actual

start of operations for Variable bus linked services.

5. Authority shall have the right to include 30% additional buses within the same cost. In such a

case, the Fixed Charges shall remain the same and Variable Bus linked charges shall continue to

be calculated and paid on per bus basis.

6. The Fixed Part should not exceed 50% of the value of the Sub-total for that part. In other words,

A(a) <= 50% of Sub-Total for A (a + b) and C (d) <= 50% of Sub-Total for C (d+e). In case the

breakup of the Price bid of any bidder appears imbalanced, GMC has the right to ask the bidder

to rebalance the price bid without change in the total bid amount and in case the bidder fails to do

so, it can disqualify the bidder and pass on the opportunity to be the preferred bidder to the next

ranking bidder as per the composite score(technical cum financial score).

7. The above amount is to quoted exclusive of GST. The GST will be paid separately as per

applicable rate.

8. No conditions should be attached to the price bid.

9. In case of any discrepancies in the prices mentioned in the figure and word, the prices mentioned

in the words would be considered as final price.

10. Each Bidder must quote his rates after through reading of this RFP document and estimates of his

cost through detailed due diligence of the site, statutory laws/regulations. The Authority reserves

right to seek any clarifications regarding price quoted from Bidders before any decisions.

11. PM-SP will need to mobilize resources as per Contract terms. Fixed monthly component shall be

payable from the date of deployment of PMU resources (full team).

12. In the event of induction of additional buses (up to 30%), the PM-SP is expected to manage the

increased fleet within the originally specified manpower strength and there shall not be any

proportionate increase in manpower strength.

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

Annexure 9 Format for Bank Guarantee for towards performance guarantee/ security

Dy. Municipal Commissioner Gandhinagar Municipal Corporation Gandhinagar.

i) This Deed of Guarantee made this day of 2026 between

Bank of (hereinafter called the “Bank”) on the one part, and

(hereinafter called “the Authority”) of the other part.

ii) Whereas authority has awarded the Contract for (Description of Item). (hereinafter called the

Contract) to: (Name of PM-SP) (hereinafter called

iii) AND WHEREAS the PM-SP is bound by the said Contract to submit to the Authority a

Performance Security for a total amount of Rs.

(Amount in Figures and words).

iv) NOW, WE THE UNDERSIGNED (Name of Bank) do hereby unconditionally and

irrevocably undertake to pay to the Authority an amount not exceeding Rs.

only) without any demur, merely

on a demand in writing from the Authority stating that the amount claimed is due and payable by

the PM-SP. Any such demand made on the Bank shall be conclusive as regards the amount due

and payable by the Bank under this Guarantee. We, the Bank, further undertake to pay to the

Authority (GMC) any money so demanded notwithstanding any dispute raised by the PM-SP in

any manner whatsoever and our liability under these presents is absolute, unconditional,

unequivocal and irrevocable.

v) We, the Bank, further agree that the Guarantee herein contained shall remain in full force and

effect during the period that would be taken for the performance of the said agreement.

vi) This Guarantee is valid for a period of

days (months) in figures and words) from the date of signing. We undertake not to revoke

this guarantee during its currency without the written consent of the Authority.

vii) At any time during the period in which this Guarantee is still valid, if the Authority agrees to grant

a time extension to the PM-SP or if the PM-SP fails to complete the works within the time of

completion as stated in the Contract, or fails to discharge itself of the liability or damages or debts,

it is understood that the Bank will extend this Guarantee under the same conditions for the

required time on demand by the Authority and at the cost of the PM-SP.

Selection of Project Management Services Provider with IT enabled Concession Management for the

City Bus Services in Gandhinagar

viii) The Guarantee hereinbefore contained shall not be affected by any change in the Constitution of

the Bank or of the PM-SP.

ix) The neglect or forbearance of the Authority in enforcement of payment of any moneys, the

payment whereof is intended to be hereby secured or the giving of time by the Authority for the

payment hereof shall in no way relieve the Bank of their liability under this deed.

x) We, the Bank, undertake not to revoke this Guarantee except with the previous consent of the

Authority in writing. This Guarantee shall be valid up to

and we undertake to renew/extend this Guarantee from time to time

till the completion of performance by the PM-SP of its obligations under the Contract and/or as

demanded by the Authority.

xi) The expressions “the Authority”, “the Bank” and “the PM-SP” hereinbefore used shall include

their respective successors and assignees.

In witness whereof I/We of the Bank have signed and sealed this guarantee on the

day of 20 being herewith duly authorized. For and on

behalf of the Bank

Signature of authorized Bank official Name:

Stamp/Seal of the Bank: Signed, sealed and delivered For and on behalf of the Bank

by the above named

in the presence of: Witness 1: Signature

Witness 2: Signature Name Address

Annexure 10: Details of Manpower Deployment for Project Management Services

Details of the manpower to be deployed by PM-SP are provided below.

Bidder will provide Desktops, UPS, Printers, broadband connection etc. for the Bidder own staff usage

in the locations (Main office and depots).

Resident Team Leader, Transport Planner and ITS Engineer shall be evaluated for technical

qualifications.

A. Program Level Services

Position Nos Deployment Plan Indicative Qualifications/ Experience

 Project Management Unit (PMU) at GMC main office

Resident Team Leader 1 For entire project with  Graduate engineer/MBA

cum Project Manager full time (100%)  Minimum 10 years of experience in

in Gandhinagar deployment at transport sector

 Experience in Contract Management

Transport Planner 1 For entire project with  Postgraduate in Transport Planning/

(Planning & full time (100%) Transport Engg

Scheduling) in deployment at  Minimum 7 years of relevant

Gandhinagar Gandhinagar

experience including transport planning

/ Data analytics / MIS / Performance

monitoring, preferably in urban

transport or public service delivery

ITS Engineer 1 For entire Project  Graduate Engineer in IT / Computer

 Minimum 5 years of relevant

 Experience in ITS management

Asstt Manager (Finance 1 For entire project  B.Com/ M. Com/CA

& Accounts) in  Minimum 7 years of experience in

Gandhinagar Finance & accounts function

Operators at Central 2 2 up to 100 buses (1 in  Graduate

Control Centre in each shift)  Minimum 3 years of experience in

Gandhinagar control room operations

Executive (Finance/ 2 1 up to 50 buses, 2 up  Graduate

Operation) in to 100 buses  Minimum 3 years of operations

Gandhinagar experience

Bill Processing 1 1 per 100 buses  Graduate

Assistant in  Minimum 5 years of relevant

Gandhinagar experience

 At the Depot Level

Depot Manager 1 1 for each depot  Graduate engineer/MBA

Position Nos Deployment Plan Indicative Qualifications/ Experience

 Minimum 5 Years’ Experience in

Transport/Logistics.

SLA Monitoring 2 2 for each depot with  Graduate

officers (Operator, FCS upto 100 buses, 1 per  Minimum 5 years of operations

agency, VTS service 50 buses experience

Operation Supervisors 2 2 for each depot  Graduate

 Minimum 5 years of experience in

Concession 2 2 for depot with 100  Graduate IT Engineer / IT Diploma

Management Officers buses, 1 per 50 buses  Minimum 5 years of experience in

(IT based trip/revenue per depot relevant field / computer data feeding

B. Field Services for the Revenue Protection and Ground Operation Monitoring Services

Position Nos Deployment Plan Indicative Qualifications/Experience

Field Checkers 1 One Team* per 100  Graduate

Team* buses  Minimum 5 years of experience in

*One Team will operations"

comprise 6 Field

Checkers (3 each in

Annexure 11: Roles of Resources/Personnel deployed under Program Level Services

Position Responsibilities

 Resources deployed in Project Management Unit (PMU) at GMC main office

Resident Team  Assist GMC in operational management of buses

Leader cum Project  Functional head for PM-SP staff

Manager at  Assist GMC in day-to-day coordination with stakeholders (operator/ Fare

Collection Services Agency providing conductors, ETMs etc., Service

Provider providing Vehicle Tracking services, Banks/FIs providing

NCMC/smart cards etc.) for implementing various directives/ initiatives/

 Implement operational plan through PM-SP officers deployed

 To assist GMC in monitoring day-to-day operation performance through

real time inputs through technology, data analysis and field inspections etc.

 Level 4 [L1 & L2 levels at the depot, L3 at Asstt. Manager (Finance)]

approver/ verifier in the web based ‘Concession Management System’

(CMS - concessionaire payment module for the daily volume of services

including SLAs, provided by the Operator as per concession agreement)

 To track timely data processing in CMS

 To provide inputs to GMC for optimizing routes, schedules, and resource

allocation for weekdays vis-a-vis weekends

 To ensure timely submission of verified bills of operator, conductor agency

for the quantity and quality of services provided.

 To provide inputs to GMC based on data analysis.

 To help resolving ITMS related ground issues by coordinating with the

 To perform any other activity relating to aforementioned tasks

Assistant Manager  Monthly Revenue reconciliation with the deposited cash.

(Finance &  Level 3 (2 levels at the depot) approver/verifier in the web based

Accounts) in ‘Concession Management System’ (CMS -concessionaire payment module

for the daily volume of services including SLAs, provided by the Operator

as per concession agreement).

 Preparation of conductor attendance and verification of their wage bill.

 Preparation of monthly amount payable against extra duties performed by

 Maintain office expenses cash book, Monthly Budget and Bill verification

of daily expenses at depot level, and accounting entries in the CMS.

 Preparation of supporting sheets and PPTs for the GMC meetings.

 Assist GMC in Budget preparation.

 Assist GMC in CAG and other audit requirement.

 To perform any other activity relating to aforementioned tasks

Officer (Planning &  To issue service plan to the depots as per concession agreement provisions

Scheduling) in  Prepare schedules for the services along with charging slots considering

Position Responsibilities

expected SOC after end of every trip

 Prepare schedule for charger in order to avoid bunching of buses waiting

for their charging turn

 Optimising dead mileage

 Review and make changes in the service plan based on ground inputs

 Review roster plan of driver & conductors in line with the Motor Transport

Workers Act, 1961 and relevant rules

 To perform any other activity relating to aforementioned tasks

Operators at Central  Shift-wise operators in the control room to monitor operations in real-time

Control Centre in  Escalate relevant issues to the higher authorities in case of incidents/

Gandhinagar accidents

 Respond to commuter queries

 Note the commuter complaints (via phone, social media, app etc.) and

submit report to relevant managers

 Post social media notifications for new/modified services

 To perform any other activity relating to aforementioned tasks

Executives  Assist Resident Team Leader and Officer (Planning & Scheduling) in

(Finance/ operation management and preparing service schedules

Operation) in  To perform any other activity relating to aforementioned tasks

Bill Processing  Review bills of operators, FCS agency, VTS service provider etc.

officer in  CMS data processing at granular level for the allotted depots

Gandhinagar  Process bills of operators, FCS agency, VTS service provider in CMS

 To perform any other activity relating to aforementioned tasks

 Resources deployed at the Depot Level

Depot Manager  Responsible for overall management of depot especially timely out

shedding of buses, maintenance of data base of operation and earning data,

assets management, development of staff in depot and checking duty and

monitoring of manpower productivity, optimization of revenue etc.,

 Coordination with the operator for timely outshedding and proper

maintenance of buses

 Coordination with FCS agency, VTS service provider etc and monitor their

delivery performance as per respective agreement.

 Monitor performance of depot earnings, kilometers, curtailment,

deviations, breakdowns, incidents/accidents, other SLAs, for the depots

including bus wise, route-wise, conductor-wise, VTS devices, operator,

FCS agency, VTS service provider etc.

 Compliance of guidelines, orders and instruction in line with concession

agreement, contracts etc., issued by GMC & PMU team

 Incident/ accident management and other depot MIS reporting thereof.

 Management of timely deposition of revenue in the GMC designated bank

Position Responsibilities

by the FCS agency, maintenance & proper accounting in cashbooks,

reconciliation of revenue including pre-printed tickets etc.,

SLA Monitoring  Inspection of buses for cleanliness / other infractions as per SLAs at the

officers (Operator, time of out shedding.

FCS agency, VTS  Capture infractions/deficiencies in the bus for specified SLAs along with

service provider)

the photo in the Mobile App

 Coordination with Operator for timely out-shedding.

 Generation of MIS reports - daily out shedding.

 To monitor statutory compliances such as driver license, MV tax,

conductor license etc. and up dation of data in the Concession Management

 Monitor & record service delivery and SLAs for the FCS agency and VTS

service provider

Operation  Implementation of bus schedules in coordination with operator, FCS

Supervisors agency and VTS service provider supervisors

 To ensure that buses and conductors are available for all scheduled bus

 To ensure replacement of conductors, if any, in an ongoing shift duty

 To monitor operation performance through ITMS in real-time and other

 Coordinate with GMC control room

 MIS preparation related to schedule, buses, conductors etc.

 To respond and coordinate with the operator’s team to attend any incident

or accident or on-ground exigencies etc.

Concession  To compile attendance and duty of conductors based on biometric

Management attendance data

Officers (IT based  To ensure process flow of VTS/AFCS/pre-printed ticket data into

Concession Management System (BCMS)

 To reconcile trip-wise revenue data from ETMs, pre-printed tickets, digital

tickets etc., in the ‘Waybill module’ in Bus Concession Management

 To process and verify trip-wise kilometres, revenue, SLA data (from

ETMs, pre-printed tickets, digital tickets etc)., in the ‘Concession

Management System (CMS) based on VTS/AFCS/waybill/other

communication inputs along with accounting SLA alerts

 To reconcile day’s earning and kilometre performance data

 Generation of MIS reports thereof.

Annexure 12: Liquidated Damages payable for Non Performance

Liquidated Damages Payable for Non-Performance (PM-SP)

In case the Project Management Services Provider (PM-SP) fails to adhere to the performance

standards and obligations set forth in the Agreement, the Authority shall be entitled to levy

Liquidated Damages (LDs) as per the framework provided herein. The Liquidated Damages shall

not be applicable in case any performance standard is not achieved for reasons not attributable to

1. Delay in Establishment Period

 Failure to deploy the full Project Management Unit (PMU) team within the stipulated

60-day Establishment Period: LD = ₹25,000 per week of delay, subject to a maximum of

10% of the monthly service charges.

2. Manpower Deployment & Compliance

 Non-deployment of required manpower as per Annexure 10: LD = Equivalent of one

month’s salary of the missing resource per month of non-deployment.

 Non-compliance with statutory obligations (minimum wages, PF, ESI, etc.): LD =

₹10,000 per violation, recoverable from monthly invoices.

3. ITMS / CMS Integration

 Delay in commissioning of Concession Management System (CMS) or failure to

integrate with VTS/AFCS within timelines: LD = ₹50,000 per month of delay. (will not

be applicable, if required information/protocol/documentation has not been provided by

the VTS/AFCS providers)

 Failure to maintain uptime of CMS application software (minimum 98% uptime

required): LD = ₹5,000 per hour of downtime beyond permissible limits.

4. MIS & KPI Reporting

 Failure to submit monthly MIS reports or KPI dashboards within 7 days of month-end:

LD = ₹10,000 per delayed report.

 Submission of incomplete/incorrect MIS data: LD = ₹5,000 per instance.

5. Operational Monitoring & Field Services

 Failure to conduct required inspections or monitoring activities (if field services opted):

LD = ₹2,000 per missed inspection.

 Failure to report incidents/infractions within 48 hours: LD = ₹5,000 per incident.

6. Cap on Liquidated Damages

 In any given month, the cumulative LDs shall be capped at 10% of the monthly Service

Charges. In case, the cap on LDs is hit for three consecutive months, the same shall

be deemed a PM-SP Event of Default, entitling the Authority to terminate the Agreement

and forfeit the Performance Security.

7. Recovery of Damages

 LDs shall be deducted from monthly payments due to the PM-SP.

 If LDs exceed the payable amount to PM-SP, the balance shall be recovered from the

Performance Security.

 The PM-SP shall replenish the Performance Security within 15 days of encashment,

failing which the Authority may terminate the Agreement.

Annexure 13: Notarized Affidavit for Declaration and Undertaking by the Bidder (On

Stamp Paper of Rs 300/-)

Dy. Municipal Commissioner Gandhinagar Municipal Corporation Gandhinagar.

Subject: Undertaking in response to the RFP for Selection of Project Management

Services Provider for City Bus Services in Gandhinagar

Dear Sir/Madam,

We, the undersigned, hereby submit our Bid in response to the above-mentioned RFP and do

hereby solemnly affirm and undertake as follows:

Non-debarment: The Bidder has not been barred by the Central Government, any State

Government, any statutory authority, or any public sector undertaking from participating in any

project, and such bar does not subsist as on the date of this Bid.

Insolvency and Litigation: The Bidder is not under any insolvency, bankruptcy, or winding-up

proceedings, nor involved in any litigation that could materially affect its capacity to fulfil its

contractual obligations.

Conflict of Interest: The Bidder does not have any Conflict of Interest as specified in Clause

of Part II of the RFP. Any Bidder found to have a Conflict of Interest shall be disqualified.

No Criminal Proceedings: The Bidder affirms that there is no case pending with the Police against

the Director, Firm, Partner, or the Company.

We further declare that the statements made and information provided herein are true and correct

to the best of our knowledge and belief. We understand that in the event any of the above

statements are found to be false or misleading, our Bid shall be liable for rejection and we shall

be disqualified from participation in this RFP process.

(Signature and name of Authorized Representative)

For (Name and seal of Bidder Company/firm)

Annexure 14: Information on Litigation History

(To be furnished on the letterhead of the Bidder)

Information on Litigation in which the bidder is involved*

Name of the Employer Cause of Amount Remarks and Details

Contract Dispute Involved showing Present Status

*In case if it later comes to notice that information to be furnished in this schedule is not provided,

or wrongly provided, it may lead to subsequent disqualification of the bidder or fi the Agreement is

signed, can be a cause for termination. Decision in this regard will be with Authority.

Annexure 15: List of Approved Banks to GMDC for Performance Security if Bidder intends

to submit Bank Guarantee (Except -Cooperative Bank)

Finance Department, Government of Gujarat’s GR No: FD/MSM/e-file/4/2024/2859/D.M.O.

Dated: 01/05/2025 Read: FD GR. No. FD/MSM/e-file/4/2023/4020/D.M.O. Dated: 11/03/2024

specified list of Approved Banks as follows: