Rate contract for Work of Engagement of Attendants in lieu of TADK through contractual Manpower Outsourcing Agencies for HQs incl. NBQS.

Eligibility Criteria : Since a rate contract is being entered, the entire work will not be assigned to a single agency, so assuming that a minimum of 3 nos. of agencies will be empanelled for providing the service.

Work Experience : The bidder should have satisfactorily completed in the last three previous financial years and the current financial year upto the date of opening of the tender, one similar single service contract for a minimum of 35% of advertised value of the bid.Completed service contract inclues on going service contract subject to the payment of bills amounting to at least 35% of the advertised value of the bid.Similar contract means manpower supply for housekeeping, cleaning, horticulture etc (or labour intensive outcome based contracts in which maintenance, cleaning, horticulture or upkeep etc activities are executed) to Govt. Semi Govt ,State Govt, PSU/State PSU and Corporations through any contract.

Financial Turnover : The bidder should have an aggregate financial turnover not less than 1.5 times the advertised bid value during the last three previous financial years and the current financial year up to the date of opening of the tender.

Undertaking required from the prospective service-provider/bidding firm : The Prospective Service Provider Firm/Entity, bidding for the tender, shall give a separate & unqualified Undertaking, on non-judicial stamp paper signed by the Firm's authorized Representative WITH official seal as under:After having carefully & thoroughly, perused the complete Tender Document, ourFirm (mention the name of the firm of the Bidding entity), in full cognizance and in complete agreement with the provisions contained in the Tender Document No .................................., solemnly, aver as under:(i) In case, the Work under above cited Tender Document is awarded to our above-mentioned Firm,a) The Firm or any of its Representative or agent shall, never, at any time & in any manner, seek or attempt to seek any 'Financial benefit' or 'benefit of any other type' from any of Manpower/staff, engaged for providing Services to Railway.b) The Firm is aware that if any instance of Firm, ever seeking any 'Financial benefit' or 'benefit of any other type' from any of the Manpower staff engaged for providing Services to the Railway comes to the Railway's notice, the Railway, treating the aforesaid instance as fraudulent & corrupt practice, shall, without any prejudice to its rights (to take further action) available under the applicable Indian Law, take suitable action against the Firm, as it deems fit, by serving a suitably worded Notice on the Firm. Suitable action taken by the Railway in this regard, shall be final and binding on our Firm.Note- Any Failure in submitting the above undertaking or submission of any divergent (from the above) undertaking along with the Bids/Offer shall makes such Bids/offers liable to be rejected.

Earnest Money Deposit (EMD) : All tenderers are required to pay online EMD. Exemption applicable as per General Conditions of Contract.

GST : Bidders to indicate the SAC (Services Accounting Code) of the tendered service along with their GST registration number.

Submission of Udyam Registration Certificate by MSEs : Bidders desirous to avail Purchase Preference as MSE must enclose Udyam Registration Certificate with their offer.

Submission of Requisite Documents : Responsibility for submission of Requisite documents as mentioned in Special Eligibility Criteria and documents for exemption from EMD/Purchase preference as MSE rests with the bidder. In case of non-submission of requisite documents along with offer, no back reference will be made with the bidder for submission of these documents at post tender opening stage.

Security Deposit : On being empannelled, an amount of Rs 100000/- shall be deposited by the contractor with quotation/bid in form of Bank draft/Pay order in favour of FA&CAO/N.F Railway, Maligaon as Security deposit.

Please enter the percentage of local content in the material being offered. Please enter 0 for fully imported items, and 100 for fully indigenous items. The definition and calculation of local content shall be in accordance with the Make in India policy as incorporated in the tender conditions.

Purchaser reserves the right to enhance the time period by 6 months from the contract end date.

Shramik Kalyan portal : In terms of Railway Board's letter No. 2018/CE-1/CT/4 dated 17.10.2018, Contractor is to abide by the provisions of Payment of Wages Act & Minimum Wages Act in terms of clause 54 & 55 of Indian Railway General Conditions of Contract. In order to ensure the same, an application has been developed and hosted on website www.shramikkalyan.indianrailways.gov.in. Contractor shall register his firm/company etc. and upload requisite details of labour and their payment in this portal. These details shall be available in public domain. The Registration/updation of Portal shall be done as under:

Contractor shall apply for one time registration of his company/firm etc. in the Shramikkalyan portal with requisite details subsequent to issue of Letter of Acceptance. Railway Represntative shall approve the contractor's registration on the portal within 7 days of receipt of such request.

Contractor once approved by any Railway Represntative, can create password with login ID (PAN No.) for subsequent use of portal for all LoAs issued in his favour.

The contractor once registered on the portal, shall provide details of his Letter of Acceptance (LoA)/Contract Agreements on shramikkalyan portal within 15 days of issue of any LoA for approval of concerned Railway Represntative. Railway Represntative shall update (if required) and approve the details of LoA filled by contractor within 7 days of receipt of such request.

After approval of LoA by Railway Represntative, contractor shall fill the salient details of contract labours engaged in the contract and ensure updating of each wage payment to the on shramikkalyan portal on monthly basis.

It shall be mandatory upon the contractor to ensure correct and prompt uploading of all salient details of engaged contractual labour & payments made thereof after each wage period.

While processing payment of any "On Account Bill" or "Final bill" or release of 'Advances' or 'Performance Guarantee/Security deposit', contractor shall submit a certificate to the Railway Represntative that "I have uploaded the correct details of contract labours engaged in connection with this contract and payment made to them during the wage period in Railway's Shramikkalyan portal at 'www.shramikkalyan.indianrailways.gov.in' till month year. (Ref: Railway Board's letter no. 2018/CE-1/CT/4 dated 17.10.2018)

Validity of Contract : The contract for hiring of Attendant shall be valid for use throughout the geographical jurisdiction of respective units.

The contract shall be valid for a period of 18 months from the date of issue of LOA. Railway has the freedom to extend the contract on the same terms and conditions. Railway also has liberty to reduce the duration of contract by giving one month notice to the service provider in case of non-requirement/any other reasons. Duration is to be defined for which contract can be extended on same conditions. This supersedes the validity specified as per Tender document No. MISC-3297 No.E/41/5/Pt. VII(C) dated 26.06.2023 attached (Para 3.2)

Duties & Responsibilities : i) The deployed TADKs shall perform duties such as: Attending day-to-day bungalow assistance work of the officer concerned. Performing messenger duties, including carrying official files, documents, and communications. Opening and closing of the bungalow/premises as required. Assisting in arrangement of meetings, official visits, inspections, and functions. Providing house-keeping related assistance and upkeep of bungalow premises. Assisting in local purchase of petty items and attending official errands. Handling visitors and assisting guests with proper decorum and discipline. Maintaining confidentiality of official matters. Performing any other miscellaneous duties connected with bungalow service as assigned by the controlling officer.

Experience : Prior experience in messenger duties, bungalow peon duties, house-keeping, or similar support services is desirable. Experience in arranging meetings,assisting during official functions, and handling visitors will be preferred. Experience in local purchase of items and handling petty errands is preferable. The criminal antecedents of the Attendant should be verified with the Police authority and the certificate to this effect should be furnished by the contracted agency before undertaking the suitability assessment. The suitability of the Attendant will be assessed and certified by the officer for whom the outsourced person is being provided, prior to such engagement. There shall be no unilateral change of the attendant by the contracted Agency. If at all any such is proposed, it should be only with the approval of officer concerned duly intimating the same to the contract awarding authority.

Skills & Other Requirements : Ability to understand and follow instructions of the officer concerned. Basic knowledge of local language ; working knowledge of English or Hindi will be an added advantage. Physically fit, alert, punctual, and of good conduct. Should maintain discipline, confidentiality, and decorum while on duty.