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Providing 24X7 Customer Service with 7 Men (3 Skilled & 4 Unskilled) and Ladder Mounted Vehicle with Driver in O&M Sub-Division, HESCOM, Ugar on Contract Basis for One Year

Hubli Electricity Supply Company Limited

HESCOM Superintending Engineer O and M Circle Office Chikkodi | Karnataka

Amount: ₹2.4 LCloses: 30 Sept 2026

Timeline

Published1 Sept 2026
Closes30 Sept 2026
Bid Opening1 Oct 2026

Tender Value

₹2.4 L

EMD Value

₹72,946

Closing Date

30 Sept 2026, 4:00 pm

Tender Inviting Authority

Office Inviting Bids

Hubli Electricity Supply Company Limited

Contact Person

IMRAN D

Office Number

Mobile Number

Work Description

Outsourcing of 24X7 customer service comprising 3 skilled and 4 unskilled personnel along with one ladder mounted vehicle with driver for attending consumer complaints, electrical faults and related O&M activities in Ugar Sub-Division for a period of one year on contract basis.

Tender Information

Tender ID

HESCOM/2026-27/SE0797

Reference Number

HESCOM/2026-27/SE0797

Tender Type

Open

Form of Contract

Two Tender Document System(Two Cover)

Location

HESCOM Superintending Engineer O and M Circle Office Chikkodi

Source Website

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Documents Required

1 document required · 1 mandatory

Technical Bid

RequiredAll the Documents as per Technical Criteria

Eligibility Criteria

Bidders shall not be under a declaration of ineligibility for corrupt and fraudulent practices issued by Government of Karnataka

It shall be the responsibility of the Bidder to ensure credit of Tender Processing Fee and EMD into the respective receiving bank accounts of e-Procurement on or before the last date and time of bid submission.

EMD Payments through e-Payment mode shall be made as one single transaction and payments made in part are liable for rejection.

The successful Bidder shall remit the Contract Management Module (CMM)processing fee at the rate of 0.025% of the contract value, subject to a,minimum of Rs.500/- and a maximum of Rs.7500/-, immediately after issuance of the Contract Order, as per the prevailing KPPP/e-Procurement guidelines.

The Bidder shall possess adequate knowledge, shall have the necessary organizational setup, infrastructure, manpower resources, and capacity to satisfactorily perform the services specified in the tender.

Notwithstanding the above, if it is found that the performance of the Bidder in respect of works or services previously awarded by HESCOM is unsatisfactory or substantially behind schedule, HESCOM reserves the right to disqualify the Bidder and reject the bid at any stage of the tender evaluation process.

If at any stage of the tender process the information furnished by the Bidder is found to be false, incorrect, or misleading, HESCOM reserves the right to disqualify the Bidder, reject the bid, forfeit the Bid Security, and initiate appropriate action including blacklisting of the firm. If such information is found to be false, incorrect, or misleading during the execution of the contract, HESCOM reserves the right to terminate the contract, forfeit the Performance Security, recover any losses incurred, levy liquidated damages as applicable, and initiate appropriate action including blacklisting of the firm.

No claim on account of cost escalation for wages, materials, taxes, statutory contributions, or any other expenditure arising during the contract period shall be entertained by HESCOM. The rates quoted by the successful Bidder shall remain firm and binding throughout the contract period.

The Bidder shall upload all documentary evidence, supporting documents, and credentials pertaining to the qualifying requirements and other tender requirements through electronic mode only within the stipulated time. Failure to upload the required documents within the prescribed time shall render the bid liable for rejection.

The Bidder shall upload all required documents in the respective sections of the KPPP Portal as specified in the tender. Uploading documents in incorrect sections or failure to upload the required documents in the prescribed locations may render the bid liable for rejection.

The Service Charges quoted by the successful Bidder shall remain firm and unchanged throughout the contract period and shall not be subject to any escalation or reduction on account of variation in minimum wages, EPF, ESI, GST, or any other statutory components.

Any benefit, incentive, subsidy, reimbursement, or concession received by the Agency from the Government of India, Government of Karnataka, or under any Scheme or Yojana in respect of EPF, ESI, or other statutory contributions relating to the deployed personnel shall be passed on or adjusted accordingly. All statutory payments shall be claimed on actual basis only and no additional profit or service charge shall be admissible on such statutory components.

All other terms and conditions shall be governed by and construed in accordance with the provisions of the tender documents and subsequent amendments, if any.

Technical Criteria

Capabilities of Vendor

The bidder shall possess valid statutory registrations/licences applicable for providing manpower services, including EPF, ESI, GST, PAN and valid Labour Licence for providing manpower services, wherever applicable. The bidder shall comply with all applicable Labour Laws and statutory requirements throughout the contract period.

Others -- Valid Class-I Electrical contract License No. (Photocopy duly attested should be enclosed), issued by the Chief Electrical Inspectorate to GOK.Others -- Valid Electrical & Manpower Services Labour license issued by the labour department for Man Power, The copy of the same shall be submitted.Valid EPF CertificateValid ESI certificateOthers -- Bidders PAN CardGST Registration

The bidder shall offer full man power as mentioned in the bid. If the offered quantity is less than the tendered quantity such offers will be liable for rejection. Self-declaration in this regard shall be uploaded as per Annexure-1

Others -- Self-declaration in this regard shall be uploaded as per Annexure-1

The bidder shall furnish details of any litigation or arbitration, if any, arising out of contracts completed or under execution by the bidder with KPTCL/ESCOMs during the preceding three financial years. In case the bidder has not executed any such contract, a self-declaration to that effect shall be furnished as per Annexure-2.

Others -- Self-declaration for the same shall be uploaded as per Annexure-2

The Bidder should not have been blacklisted by KPTCL/any ESCOM/any Public utilities as on last date of submission of bid. Self-declaration in this regard shall be uploaded as per Annexure-3.

Others -- Self-declaration for the same shall be uploaded as per Annexure-3

An undertaking to engage staff with basic required qualifications and monthly rate of minimum wages payable to Mens engaged by Private Agency/Contractor as per Annexure-4.

Others -- Self-declaration for the same shall be uploaded as per Annexure-4

The bidder should not have been defaulted/short closed due to non-performance in execution of works against the order placed by ESCOMs/KPTCL/any other Government Distribution/ Transmission utilities including PSUs as on date of bid submission. Self-declaration for the same shall be uploaded as per Annexure-5

Others -- Self-declaration for the same shall be uploaded as per Annexure-5

The bidder shall engage the staff employed by him for the Service of 24X7 Customer Service with 3 Skilled 4 Unskilled manpower are Kannadigas only and are able to Read, Write and Speak Kannada as per the prevailing norms. A self-declaration for the same shall be uploaded as per Annexure-6

Others -- Self-declaration for the same shall be uploaded as per Annexure-6

Throughout the tender/contract period the bidder shall adhere to the directions/guidelines issued vide GOK Circular dated 20/05/2024 throughout the tender/contract period. An undertaking in this regard shall be uploaded as per Annexure-7 Further if any violation found during contract period your contract will be terminated without any notice.

Others -- Self-declaration for the same shall be uploaded as per Annexure-7

Liquid assets (Cash credit at Bank + Term deposit in any Nationalized/ Scheduled Commercial Bank) on or after the date of notification of tender Plus Availability of credit facility in any Nationalized/ Scheduled Commercial Bank shall not be less than 25% of amount put to tender as mentioned in Technical Criteria which shall be supported by certificate issued by any Nationalized /Scheduled Commercial Bank. The said Original scanned Credit Facility Certificate should possess the name of the Firm and tender Indent number and the credit facility to be issued in the name of Superintending Engineer (Ele), O & M Circle, HESCOM, Chikodi. The credit facility certificate should be in the Format Annexed to this bid. (ANNEXURE-8). The conditional credit certificates are liable for rejection.

Others -- Original scanned Credit Facility Certificate in the prescribed format as per Annexure-8.

Fee & Financial Details

Tender Fee Amount

₹500

EMD Fee Amount

₹72,946

Important Dates

Last Activity

4 Sept 2026

Published

1 Sept 2026

Bid Opening

1 Oct 2026

Download Ends

10 Sept 2026

BOQ Preview

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HUBLI ELECTRICITY SUPPLY COMPANY

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Providing 24X7 Service in O & M Sub Division, HESCOM., Ugar on Contract basis for the Period of One year

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Skilled Wages Details

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Sl. No. Particulars AMOUNT PUT TO TENDER PER MONTH (RS.)

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1 Total Skilled Mens in Nos 3

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2 Minimum Wages in Rs. Per Month 22282.00

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3 ESI Charges in Rs. 21000 @ 3.25% Per Month 682.50

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4 EPF Charges in Rs. 15000 @ 13% Per Month 1950.00

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5 Total Cost Rs. Per Month 24914.50

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6 Service Charges 0.00

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8 TOTAL Amount in Rs. 29399.11

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9 Total Monthly Amount to be paid for 3 Nos Skilled Mens in Rs 88197.33

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10 5% Service Charges 4409.87

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11 Skilled Wages Total 92607.20

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Unskilled Wages Details

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Sl. No. Particulars AMOUNT PUT TO TENDER PER MONTH (RS.)

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1 Total UnSkilled Mens in Nos 4

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2 Minimum Wages in Rs. Per Month 20350.16

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3 ESI Charges in Rs. 21000 @ 3.25% Per Month 661.38

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4 EPF Charges in Rs. 15000 @ 13% Per Month 1950.00

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5 Total Cost Rs. Per Month 22961.54

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6 Service Charges 0.00

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8 TOTAL Amount in Rs. 27094.62

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9 Total Monthly Amount to be paid for 3 Nos Unskilled Skilled Mens in Rs 108378.47

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10 5% Service Charges 5418.92

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11 Unskilled Wages Total 113797.39

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Vehicle Rate Details

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1 Vehicle Rate 35000.00

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2 5% Service Charges 1750.00

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3 Vehicle Rate Total 36750.00

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Total Amount Put to Tender per Month 243154.59

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Total Amount Put to Tender per Year 2917855.08

Documents

Tap a document below to read it instantly. You can also download everything as a ZIP if you prefer.

NIT Documents

2 INSTRS to bidders.doc

Instructions to Tenderers • 0.09 MB

4 Annexures.docx

Others - Annexures • 0.03 MB

1 INV for bids 24X7 UGR 2026-27.doc

Tender Document • 0.12 MB

5 GOK Circular regarding to Revervation in Outsource services.pdf

Others - GOK Circular • 0.93 MB

3 GTC conditions.doc

Others - TERMS AND CONDITIONS • 0.09 MB

24X7 Price Sheet 2026-27 Upload.xlsx

Others - Price Sheet • 0.23 MB

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