Provision of catering services on Milk stall at Tatanagar PF No-4/5 (in between pole no 13 & 14) for a period of 5 years

Income tax returns/Bank statement of the bidder for the preceding three (03) years viz, 2022-23 , 2023-24 & 2024-25 (Please enclose a statement duly certified by the charter accountant)

The balance sheet and other financial document attested/certified by chartered accountant to substitute fulfilment of financial eligibility criteria should be with UDIN, failing which the offer is likely to be rejected without any further reference.

Turnover of the bidder for the preceding three (03) years i.e 2022-23 , 2023-24 & 2024-25 from sale of Milk & Milk products (please enclose a statement duly certified by a Charter accountant as per Annexure -5)

The balance sheet and other financial document attested/certified by chartered accountant to substitute fulfilment of financial eligibility criteria should be with UDIN, failing which the offer is likely to be rejected without any further reference.

Legal Status of the Bidder (mandatory ). The bidder should be either (1)Apex dairy co-operative societies approved by Government (2) Diary Co-operatives Federations/Members of Nations Co-operatives Dairy Federation of India Limited (NCDFI) &/ or developed under the aegis of Operation Flood Programme (3)Bodies/Agencies Registered/Certified by FSSAI for sale of Milk & Milk Product

Experience in the business of Milk & Milk products (Mandatory) .

Minimum three years of experience in sale of Milk & Milk products to be supported by turn over (Income Tax Return/Bank Statement) in that business for the last three years duly certified by Charter Accountant. The bidder shall submit a copy of Articles Associations / Partnership deed where catering/Hospitality / Food and Beverages is covered under the main objects clause of the agreement.

Scope of activity along with certificate with whom the bidder has been registered (please enclose the details of registered office along with details of state wise/city wise Units)

PAN number of the bidder (please enclose the self attested photocopy of the Pan card issued by the Income Tax department).

Aadhar of the authorised signatory.

GSTIN Number of the bidder (please enclose the self attested photocopy of the GST registration certificate issued by relevant authority)

FSSAI certificate number along with self attested copy of certificate.

Annexure-2 , Mandatory information for Eligibility of the Bid. The form Annexure-A/2 should be filled by the bidder along with all supporting documents as stipulated in the relevant rows. Failure to adhere to the format will lead to rejection of bid.

The ceiling Limit for Milk stalls (as per clause no. 13.3 of catering policy 2017 ), applicable for all bidders will be as follows: For milk stall, authorized Franchisee/ agencies of allottee ( apex diary cooperative societies approved by government ,dairy cooperative federations/members of NCDFI and/or developed under the aegis of operation flood programme, bodies/agencies registered/certified by FSSAI) will be allowed to hold a maximum of five Milk stalls per division .The bidder should submit an undertaking on non judicial stamp paper (Aanexure-A/3) .

In case of firm, registered under the partnership act, 1932 please enclose the details of partner along with certificate of registration , details of their of business and partnership deed etc. duly attested by notary.

Contacts during Bid Selection

Bid shall be deemed to be under consideration immediately after they are opened and until such time Railway makes official intimation of award/ rejection to the bidders. While the Bids are under consideration, Bidders and/or their representatives or other interested parties are advised to refrain from contacting by any means, Railway and/or their employees / representatives on matters related to the Bids under consideration. However, when Railway calls for any information / clarification, it should be supplied by the Bidder expeditiously failing which his/her tender application shall be summarily rejected.

Contacts during Bid Processing

Bids shall be deemed to be under consideration immediately they are opened and until such time Railway makes official intimation of award/rejection to the Bidders. While the Bids are under consideration Bidders and/or their representatives or other interested parties are advised to refrain from contacting by any means, Railway and/or their employee/representative on matter related to Bids under consideration. However, when Railway calls for any information/clarification, it should be supplied by the Bidder expeditiously

Selection process

Among the eligible Bidders, the Bidder offering highest license fee will be selected. If more than one eligible Bidder has quoted the same highest license fee ,they will be advised of the fact of tie by the railway and will be advised to submit another price bid with the marking "New Price Bid" in the same Performa on a specified date.The new price bid will be opened on the same day at the specified time in front of thje bidder or their representatives who submitted new price bid.The bidder offering the highest license fee in the new price bid will be selected

After selection, a Letter of Award (the "LOA") shall be issued by Railway to the Selected Bidder and the Selected Bidder shall, within 7 days of the receipt of the LOA, sign and return the duplicate copy of the LOA in the acknowledgement thereof. In the event the duplicate copy of the LOA duly signed by the Selected Bidder is not received by the stipulated date, Railway may, unless it consents to extension of time for submission thereof, forfeit the Earnest Money of such Selected Bidder. Thereafter there should be re-tendering. It is clarified that in case the selected bidder refuses to accept the LOA, his earnest money shall be forfeited and he shall be debarred from participating in the bidding process for all catering license/contracts over any Zonal Railways/ IRCTC for a period of five (5) years.

After acknowledgement of the LOA as aforesaid by the selected bidder, it shall execute the license agreement as per Master License Agreement at section - D, with Railway within the period of 15 days of the receipt of the LOA. The selected bidder shall not be entitled to seek any deviation in the license agreement

The Licensee (selected bidder) shall be required to submit a security deposit as per article - 5 of the Master License Agreement

Railway will provide space for erecting the stall. The license (selected Bidder) shall be required to fabricate the modular stall as per the specifications of design and material authorized and approved by Railway and commence business within 30 days of receipt of communication informing provision of space from Railway. The Commencement date of License will be the date of commencement of sales after erection of stall or 30 days from the date of receipt of communication informing provision of space from Railway, whichever is earlier.

If the highest Bidder (H1) withdraws of fails to take up or to start the contract, his earnest money shall be forfeited & he shall also be debarred by Railway for further participation in all catering contracts/licenses of any Zonal Railways/ IRCTC for a period of Five (5) years

To facilitate the examination of Bids, Railway may, at its sole discretion seek clarification in writing from any of the Bidder regarding Bid.

No request for alteration, modification, substitution or withdrawal shall be entertained by Railway in respect of any Bid.

Instructions to Bidders

General Conditions of Bidding

Railway is desirous of receiving bids for the award of License to the highest eligible bidder, who satisfy the eligibility criteria of Railway.

The Bid should be furnished in the format with the documents specified in the Bidding document.

The bid document are to be digitally signed .

The earnest Money of unsuccessful Bidders shall be returned, without any interest as promptly as possible on acceptance of the bid of the successful Bidder or when the selection process is cancelled except in the case of the selected Bidder whose Earnest Money shall be retained till it has provided a Security Deposit under the License agreement for the entire license period

Any condition or qualification or any other stipulation contained in the bidding documents shall render the Bid liable to rejection as a non-responsive Bid.

Any information contained in the Bid shall not any way be construed as binding on Railway, but shall be binding against the Bidder, if the License is subsequently awarded to it on the basis of such information

Railway reserves the right not to proceed with the Bidding process at any time without notice or liability and to reject any or all Bid (S) without assigning any reasons.

At any time a material misrepresentation is made by the Bidder

The bidder does not provide, within the time specified by the Railway, the supplementary information sought by Railway for evaluation of the Bidding Documents

Any ambiguity , non clarity and / or apparent mistake of the Bidder, as determined by Railway. Such misrepresentation/improper response shall lead to the 4.1.10 disqualification of the Bidder. If such disqualification/ rejection occurs after the bids have been opened and before issue of LOA and the highest bidder gets disqualified / rejected then Railway reserves the right to

Invite the next highest eligible Bidder to match the highest bidder/ submit its bids on accordance with clauses

Take any such measure as may be deemed fit in the sole 4.1.12 discretion of Railway, including annulment of the Bidding Process

Government employee or Railway servant or any other members of his/her family (as defined in rule No. 103 Para 17 of 4.1.13 the Indian Railway establishment Code-Vol.1), either in their individual capacity or as a partner/ director/agent/franchisee of a firm/ company are not eligible to apply

The tenderer shall submit along with the tender document, documents in support of his/their claim to fulfil the eligibility criteria as mentioned in the tender document. Each page of the copy of documents/ Certificates in support of credentials, Submitted by the tenderer,shall be self-attested/digitally signed 4.1.14 by the tenderer or authorised representative of the tendering firm. Self-attestation include signature, stamp and date on each page. Only those documents which are declared explicitly by the tenderer as "documents supporting the claim of qualifying the laid down eligibility criteria" will be considered for evaluating his/their tender

Any queries or request for additional information concerning this Document shall be submitted in writing or by fax and e-mail to the officer designated " Clarification for tender notice number _______________ due on_____________"

Any corrigendum has been issued to bid notice, the corrigendum page must also be submitted along with the bid document

The bidder is fully responsible for all the information/details furnished in the bid document submitted by him. Railway reserves the right of rejecting the bid without assigning any reason if it is found that the bidder has been given wrong information/ details in the bid document at any time either before or during the finalization of the bid. If Railway finds that the bidder has obtained the license by giving wrong information / details in the bid document, Railway has the right to annul the license and terminate the license agreement treating the same as material breach of contract

As and when the station is redeveloped under the new station Redevelopment period policy, the license will be novated to the station Developer for the remaining period of the contract on the same terms and conditions

Brief description of the Bidding Process

Railway has adopted a system of inviting sealed bid single packet system, (The "Bidding Process") from apex dairy co- operative societies approved by Government, Diary Co- operatives Federations/Members of Nations Co-operatives Dairy Federation of India Limited (NCDFI) &/ or developed under the aegis of Operation Food Programme, Bodies/Agencies Registered/Certified by FSSAI for sale of Milk & Milk Products for "Provision of sale Milk & Milk product ) at PF No- ___ / __________ station of _____ category" for selection of the Licensee for the award of License.

Bidders would be required to furnish/ submit all the information specified in this Document including information sought. It is clarified that prior to making a Bid, the Bidder shall pay to Railway a non- refundable sum as notified in the tender document as the cost of this Document

The Bidders shall be responsible for all of the costs associated with the preparation of their Bids and their participation in the Bidding process. Railway will not be responsible or in any way liable for such costs, regardless of the conduct or outcome of the Bidding Process

Railway reserves the right to accept or reject any Bid , to cancel or modify the process or any apart thereof or to vary any of the terms and conditions, and/or to annul the Bidding process and reject all Bids, at any time during the Bidding Process, without thereby incurring any liability to the affected Bidder (s) or any obligation to inform the affected Bidder(s) of the grounds for Railway's action.

Prior to making the Bid, Bidders must examine the all tasks in relation to rendering of desired services under the License and to carry out, at their cost, such studies/analysis, as may be required for submitting their respective Bids for award of the License.

If the highest bidder (H1) withdraws or fails to take up or to start the contract, he will be debarred from participating in all catering contracts over Indian Railways Including IRCTC for Five (05) years.

Fraud and Corrupt Practices.

The Bidders and their respective officers, employees, agents, and advisers shall observe the highest standard of ethics during the Bidding Process and subsequent to the issue of the LOA and during the subsistence of the License Agreement. Not with standing anything to the contrary contained herein, or in the LOA or the License Agreement, Railway may reject a Bid Document without being liable in any manner whatsoever to the Bidder or the License if it determines that the Bidder or the Licensee, as the case may be, has, directly or indirectly or through an agent, engaged in corrupt practice, fraudulent practice, coercive practice, undesirable practice or restrictive practice in the Bidding Process. In such an event, Railway shall:

Forfeit and appropriate the Bid security or performance Security, as determined by Railway , without prejudice to any other right or remedy that may be available to Railway hereunder or otherwise

Shall debar the Bidder or Licensee to participate in any Bid, etc. issued by the Zonal Railway/IRCTC during a period of Five Years from the date occurrence of such event

For the purposes of this Clause 2.9, the following terms shall have the meaning here in after respectively assigned to them

Corrupt Practice" means (i) the offering, giving, receiving or soliciting, directly or indirectly, of anything of value to influence the actions of any person connected with the Bidding process (for avoidance of doubt, offering of employment to, or employing , or engaging in any manner whatsoever, directly or indirectly , any official of Railway who is or has been associated in any manner, directly or indirectly with the Bidding Process or the LOA or has dealt with matters concerning the License Agreement or arising thereof, before or after the execution thereof, at any time prior to the expiry of one year from the date such official resigns or retires from or otherwise ceases to be in the service of Railway, shall be deemed to constitute influencing the actions of a person connected with the Bidding Process): or (ii) engaging in any manner whatsoever, whether during the Bidding process or after the issue of the LOA or after the execution of the License Agreement, as the case may be, any person in respect of any matter relating to the award of License or the LOA or the License Agreement, who at any time has been or is a legal, financial or technical adviser of Railway in relation to any matter concerning the award of License

Fraudulent Practice" means a misrepresentation or omission of facts or suppression of facts or disclosure of incomplete facts, submission of forged / fake document in order to influence the bidding process

Coercive Practice" means impairing or harming of threatening to impair or harm, directly or indirectly, any person or property to influence any person's participation or action in the Bidding Process

undesirable practice" means (i) establishing contact with any person connected with or employed or engaged by Railway with the objective of canvassing, lobbying or in any manner influencing or attempting to influence the Bidding Process or (ii) having a conflict of interest

"Restrictive Practice" means forming a cartel or arriving at any understanding or arrangement among Bidders with the objective of restricting or manipulating a full and fair competition in the Bidding Process

Miscellaneous

Railway in the sole discretion and without incurring any obligation or liability , reserves the right , at any time

Suspend and / or cancel the Bidding Process and / or amend and / or supplement the Bidding Process or modify the dates or other terms and conditions relating thereto

Consult with any Bidder in order to receive clarification or further information

Retain any information and/or evidence submitted to Railway by, on behalf of, and/or in relation to any Bidder; and

Independently verify, disqualify, reject and/or accept any and all submissions or other information and/or evidence submitted by or on behalf of any Bidder

It shall be deemed that by submitting the Bid, the Bidder agrees and releases Railway, its employees, agents and advisers, irrevocably, unconditionally, fully and finally from any and all liability for claims, losses, damages, costs, expenses or liabilities in any way related to or arising from the exercise of any rights and/or performance of any obligations hereunder and the Bidding Documents, pursuant hereto, and/or in connection with the Bidding Process, to the fullest extent permitted by applicable law, and waives any and all rights and/or claims it may have in this respect, whether actual or contingent, whether present or in future

The disclaimer as set forth at the outset of this document and the License Agreement as stated in this Document shall be deemed to be the part of this Document

The Selected Bidder shall have to execute the License Agreement in this manner and format as indicted by Railway in this Document and no material changes shall be permitted for submission by the Selected Bidder

Licensee shall supply items to Railways as and when required at approved rates like accidents/ unusual incidents

SCOPE OF WORK

Appointment of a licensee for the Milk Stall at PF No _ _ _ / __________ station of _______ category ensuring provision of hygienic, good quality, affordable Milk & Milk products to the travelling passengers as per laid down guidelines and policy directives issued by railway and any other statutory regulations

The licensee is expected to adopt 'inter - alia , the trade practices as indicated in section C. Special conditions of contract - II

In consideration of award of this license, the bidder shall offer to pay a licensee fee for tenure license for the Milk Stall. However, the indicative license fee is provided

The bidder once selected shall become "licensee" and shall be liable to pay license fee as per terms and conditions determined by the railway

Explanation of Scope of Works

The licensee shall be provided with a Milk Stall at Pf no __ / _____ station of _______ Category of the Railway.

The licensee shall be responsible for providing catering services for items as authorized by railways from the Milk Stall at Pf no. ___ / ______ station

Licensee shall set up Modular Catering Stalls to maintain uniformity in designed and colour scheme as authorized and approved by Railways. The licensee shall be responsible to display the "Rail Ahaar "logo prominently at all place including the packaging materials of food, uniforms of waiters and other staff etc . The licensee will abide by the instruction of Railway in this regard form time to time.

In case licensee is permitted for sale of packaged drinking water then it is mandatory for the licensee to sell Railway Neer ( packaged drinking water 1000 ml ) chilled or in such quantities and rates prescribed by railway from time to time . The licensee will be responsible for storing, cooling and distributing Rail Neer to the passengers. In case of non availability by inadequate supply of Rail Neer by railway. the licensee shall be permitted sell only packaged drinking water of brands as approve by railway.

The licensee should provide service across the counter only. No platform Vending will be permitted

Licensee shall be responsible for availability/ provision of adequate number of garbage bins appropriate places. Licensee shall also ensure to place bio- degradable bags in garbage bins for easy disposal and proper handling. This should be cleaned outside the production area .Licensee shall avoid use of metallic dustbins , which become rusted over a period of time. Segregation of waste should be done as bio - degradable and bio - non degradable . Licensee shall be responsible for disposing the garbage suitably as per the instruction framed by railway /division. All garbage bins must be labeled ,cleaned and sanitized regularly . All instruction in regard to disposal of garbage issued from time to time by Health, Mechanical and Commercial directorate are to be adhered to by licensee.

The licensee shall be responsible for ensuring the quality and quantity, maintaining proper hygiene and cleanliness while handling raw materials, preparation, packaging, supply, service, etc of Milk & Milk products. in accordance with the parameters specified

The Licensee shall further be responsible to make adequate arrangements in terms of all equipment and manpower, at its own cost, as per policy directives

The Licensee shall depute staff who will be required to manage the catering operations and serve Milk & Milk products to the passengers. The number of staff deputed shall not be more than the number prescribed by Railway administration. The licensee shall ensure that the staff deputed on the unit should maintain good conduct, etiquette, personal hygiene, politeness and courtesy, issue computerized bills to passengers etc. The licensee shall also ensure computerized billing for all the items sold in the unit and the licensee shall provide the facility for cashless transaction viz.POS/Swipe machine, BHIM , Mobile wallets, Bharat QR code, any new schemes/tools/instruments introduced by Government of India or ministry of Railways for promoting cashless transaction etc. compulsorily available in the unit. Further, the Licensee shall ensure that the catering staff should be well groomed , wear proper uniforms , badges displaying their names, carry photo identity cards, display at all times. The Railway reserves the right to prescribe a standard uniform for all staff working for Milk Stall on a station

In consideration of the award of the License to the Licensee, the Licensee shall be liable to pay Annual License fee. The license fee will be fixed for the first three years and in the fourth year it will be enhanced by 10 %. License fee for the fourth and fifth 8.5.10 year will remain same. There will be no other increase in the License fees during the tenure of contract (including in case of revision in tariff), other than this increase of 10% in the fourth year

The Annual License Fee shall be paid every year. For the first year, the Licensee shall pay the annual license fee within 15 8.5.11 days on receipt of LOA, and for subsequent years, it shall be paid at least fifteen (15) days before the completion of each preceding year of License

The licensee shall ensure availability of hand held fire 8.5.12 extinguishers with the staff having knowledge of operation of the equipment

The bidder should submit & undertaking on non-judicial stamp paper (Annexure A/3)

8.5.14 The licensee will be permitted to sell only Milk & Milk products

The licensee shall get conducted third party audit periodically 8.5.15 by an independent agency authorized/prescribed by Railways every six months along with regular in - house audit

Tenure of License:The tenure of this license shall be for a period of five (5) years only from the date of commencement of the 8.5.16 license and there will be no extension/renewal. The license agreement shall be as per Section D of this Bid Document.

The tenderer shall submit along with the tender document, documents in support of his/their claim to fulfil the eligibility criteria as mentioned in the tender document. Each page of the copy of documents/ Certificates in support of credentials, Submitted by the tenderer,shall be self-attested/digitally signed by the tenderer or authorised representative of the tendering firm. Self-attestation include signature, stamp and date on each page. Only those documents which are declared explicitly by the tenderer as "documents supporting the claim of qualifying the laid down eligibility criteria" will be considered for evaluating his/their tender

SPECIAL CONDITIONS OF CONTRACT - I

Menu, Quantity and Rates for Milk & Milk products )Tariff (Rs) As provided by railway board/zonal railway

licensee should obtain prior approval for the tariff at which the product will be sold

Railway may change the rates & weights of standard items from time to time and the licensee shall abide by the changes

SPECIAL CONDITION OF CONTRACT - II

Hygiene and Quality Parameters for static catering stalls on Platforms) Hygiene and Quality Parameters for kitchen, food handling ,cleanliness, packaging

The manual on quality for food and personal hygiene will define good hygiene practices to be followed in the Milk Stalls at stations. All personnel should be aware of their food and personal hygiene responsibilities, and must have adequate training to maintain the highest standard of food and personal hygiene. Hazard Analysis Critical Control Point, HACCP, is a food handling and operation approach, which promotes food safety by Identifying food hazards and applying and monitoring necessary control measures at points critical to safety. The HACCP approach is being actively encouraged for ensuring food hygiene. It is necessary to maintain high level of cleanliness with the food premises (where food is stored, prepared and processed) and to ensure that prepared and raw food is kept separate. The Licensee is expected to follow the above mentioned approaches

Food should be placed 18 inches above the ground, in an area free from contamination

All food contact surfaces should be cleaned and sanitized after every use

Remove all waste materials deposited on the grates and shelves

No smoking or pan or tobacco chewing should be allowed in the premises

No cobwebs of dust should gather on walls, windows, doors, rooftops and skylights

Leftover food items should be condemned.

Step will be taken to ensure that cross- contamination does not occur during delivery, stock rotation and storage

Correctly place and use refrigerator/deep freeze

2.1.10 Proper packing of foods with packaging grade materials

Only potable water should will be used for drinking, food preparation, drink dispensers and ice making wherever 2.1.11 necessary water will be filtered and treated on site to ensure all water for these uses is potable

Food preparation equipment and utensils should be cleaned immediately after use.

All staff handling food will wear suitable clean protective clothing/uniform

Protective headgear will be worn to ensure hair and dandruff do not contaminate food or surfaces.

Annual medical examination of all staff has to be ensured and a fitness certificate issued.

Skin lesions, boils, rashes, cuts and discharge from any site are hazardous and can contaminate food with food poisoning 2.1.16 bacteria. Such staff members should be excused from food handling till cured.

Scrupulous personal cleanliness is essential to clean food handling and the highest standard must be achieved and 2.1.17 maintained at all times by those responsible for food storage , preparation , cooking and services.

Food should be touched by hand only when there is no alternative and hand cleanliness is the basic rule of hygiene.

Nails must be kept short and scrupulously clean and not bitten. Nail varnish is not permitted

Skin cleanliness is essential. Therefore a daily bath or shower is recommended