Annual Technical Support of Call Centre Solution Software-CONVOX CCS with updates or upgrades.

Special Eligibility Criteria

1. 1

   please quote as per tender description.

   Document optionalConfirmation required

Commercial-Compliance

1. 1

   FIRM SHOULD FURNISH GST NO AND HSN CODE IN THEIR OFFER

   Document requiredConfirmation required
2. 2

   FIRM SHOULD FURNISH TIN NUMBER, PAN NUMBER, MOBILE NUMBER, FAX NUMBER, E MAIL-ID, NSIC/DEALER/TRADER, GSTIN, BANKER'S NAME, COMPLETE ADDRESS OF FIRM, IFSC CODE, BANK ACCOUNT NUMBER, MICR CODE AND BANKER'S ADDRESS.

   Document optionalConfirmation required
3. 3

   BID SECURING DECLARATION: I/we hereby understand and accept that if I/ we withdraw or modify my/ our bids during the period of validity, or if I/ we are awarded the contract and on being called upon to submit the performance security/ Security Deposit, fail to submit the performance security/ Security Deposit before the deadline defined in the request for bid document/ Notice Inviting Tender/Tender document, we shall be debarred from exemption of submitting Bid Security/ Earnest Money Deposit and performance security/ Security Deposit for a period of 6 (six) months from the date I/we are declared disqualified from exemption from submission of EMD/SD, for all tenders for procurement of goods issued by any unit of Indian Railways published during this period.

   Confirmation required
4. 4

   The tenderers shall indicate the details of their jurisdictional Assessing Officers (Designation, address & email id).

   Document optionalConfirmation required
5. 5

   GUARANTEE/WARRANTY CLAUSE, IF DIFFERENT FROM IRS TERMS AND CONDITIONS, MAY BE SPECIFIED CLEARLY, FAILING WHICH GUARANTEE/WARRANTY CLAUSE OR IRS TERMS WILL STAND GOOD.

   Document optionalConfirmation required
6. 6

   The Tenderers shall submit a copy of certificate stating that all their statements/documents submitted along with Bid are true and factual. Standard format of certificate to be submitted by the bidder is enclosed as Annexure-XIV. Non submission of above certificate by the bidder shall result in summary rejection of his/their Bid. It shall be mandatorily incumbent account the tenderer to identify, state and submit the supporting documents duly self-attested/digitally signed by which they/ he is qualifying the qualifying criteria mentioned in the Tendered Document. It will not be obligatory on the part of purchaser to scrutinize beyond the submitted documents of tenderer as far as his qualification for the tender is concerned.

   Document optionalConfirmation required
7. 7

   Please enter the percentage of local content in the material being offered. Please enter 0 for fully imported items, and 100 for fully indigenous items. The definition and calculation of local content shall be in accordance with the Make in India policy as incorporated in the tender conditions.

   Document optional

General Instructions

1. 1

   PLEASE DOWNLOAD AND PERUSE THE TENDER DOCUMENT CONDITIONS APPLICABLE FOR TENDERS WHICH IS ATTACHED WITH THE TENDER.

1. 1

   VALIDITY OF OFFER NO DEVIATION FROM THE OFFER VALIDITY PERIOD STIPULATED IN THE TENDER IS PERMITTED.